Name: Insight Pest Solutions
Rating: 4.0

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Jenika Portland, OR

They set a lot of traps so we’ll see. They are unable to wall off their openings which was disappointing. Patrick was efficient and understanding of the problem. Please get your license to wall off the openings. If I knew in advance that you could not wall off the openings I probably would’ve kept checking with different exterminators to see who does but I didn’t know enough about exterminating rats to do so.

2 years ago

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Lindsey Peikert Elgin, OK

Even though I had forgotten to unlock my back gate the company was good enough to allow me to rush home and unlock it so they didn't have to reschedule my appointment. Tyler did an amazing job rodent proofing our house for the winter, great experience, awesome customer service!

2 years ago

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Ellen Billerica, MA

I like this service. They always call & schedule my next service, which I would be very lax if it was left for me to do. Alan, the serviceman, is very pleasant & knowledgeable. He is very polite & professional. I would recommend this company to anyone.

2 years ago

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Rachel Thomas Beaverton, OR

Their technicians are very professional and thorough with their services. They are really good with follow ups too. Coen was my technician, he was very knowledgeable and found a hidden point of entry that I missed and fixed it. I haven’t heard or seen any rodents since then.

2 years ago

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Ryan New York, NY

We have been using insight pest solutions for three years now and have always been very impressed with there professionalism and courtesy. Jess has came out the last three to four times to our resident and throughly taken care of our needs and we always have a lot of needs due to the fact that we live right by a forest. Big thank you to Jess!

2 years ago

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Wendy landers Reno, NV

Very easy to deal with on phone and in person techs who come out are so friendly. I have had Eric twice and he is so nice to talk to explains anything you ask him without making you feel like you are bothering him or should not be wasting his time.

3 years ago

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Emmanuel Lamour Canton, MA

Overall, I have been a customer for a long time and this company is very responsive and gets the job done. I just loved and Brian came out to complete the initial treatment and he did an awesome job. He was very respectful of the property and look forward to future treatments. Thank you Brain and Insight Pest Solution.

3 years ago

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Sheree Lake Charles, LA

Gave a 5 star for technician that was here. But when I had my first service I was told they would be back in thirty days. They did not service at thirty days. I had ants and beetles again after about 6 weeks after initial service outside.

3 years ago

Reply from Insight Pest Solutions

Hi Sheree. Thank you for bringing this matter to our attention. We would like the opportunity to review your service schedule and investigate your feedback further. Please contact us at feedback@insightpest.com, or give our team a call at 888-234-2847, and we will work with you to resolve any issues as quickly as possible.

Oct. 13th, 2021

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Tonya Galloway Jacksonville, NC

Jess is an awesome gentleman very polite and respectful and knows his jobs. We had a good conversation on the dos and don't when it comes to the ants and Water bugs. I had the outside the yard and the inside treated. I would recommend this company to everyone.

3 years ago

Reply from Insight Pest Solutions

Hi Tonya. Thank you for taking the time to share your service experience. Jess is a valuable member of our team, and we are happy to hear that he made your service a good one. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 7th, 2021

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Devin McLane Everett, WA

Anthony D was our technician and he did a great job. He was very thorough, and everything I asked for, he went above and beyond. He was there at the house when I got home. He arrived right at the beginning of the service window, so I could be done early and get back to work. He continued to work after I left. Anthony deserves a tip!

3 years ago

Reply from Insight Pest Solutions

Hi Devin! Thank you for leaving us a 5-star review. We are thrilled that you enjoyed your service. We take pride in providing a thorough service for all of our customers, so our team appreciates that you noticed. Please, feel free to give us a call at 888-234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 7th, 2021

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Bert Martin Sneads Ferry, NC

The technicians are great very personable and seem to know there business they are very thorough and friendly. I do however have issues with the office its impossible to get service or schedule service time when no one answers the phone I called several times never an answer after long wait times. When I was able to leave a message no call back. One call I made voicemail was full and system hung up on me. The stars are strickly for the techs they deserve 5 stars, I wanted to give a 1 star rating but not fair to the guys that are doing their jobs. I was ready to cancel service but they showed up and did their thing. Hard to cancel when no one answers the phone!

3 years ago

Reply from Insight Pest Solutions

Hi Bert. Thank you for sharing your feedback. We set a high standard for our quality of customer service and your experience should have never been an exception. You have my personal commitment that we will be using your feedback to improve how we serve every customer. You may reach us at 888-234-2847, or write to us directly at feedback@insightpest.com.

Oct. 7th, 2021

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Kit J Neenah, WI

James the technician was awesome. He is very thorough and took the time to explain the process and what he was doing. I will continue my service with Insight Pest Solutions . Not to mention the customer service is spot on. Good job Insight !

3 years ago

Reply from Insight Pest Solutions

Hi Kit. Thank you for leaving us such a wonderful review! We really appreciate you being a customer and helping to share the word about us. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. Please, feel free to give us a call at 888-234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 6th, 2021

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Bob M in Westfield Westfield, MA

Our technician, Omar, greets me like an old friend. And his knowledge and professionalism is top notch. And when finished, always reminds me that if any problems arise, to be sure and call the office and he will take care of it ASAP.

3 years ago Edited January 10, 2024

Reply from Insight Pest Solutions

Hi Bob. Thank you for taking a moment to share your experience at Insight. We work hard to offer high-quality service to every customer. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Oct. 7th, 2021

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Gabriel Kilby Gresham, OR

Saved us big time when Orkin cancelled on us the morning before a family gathering we were having. Insight came SAME DAY to help treat the property in advance of our gathering, and even offered us a special saving us $$$. Definitely a committed customer from this point forward!

3 years ago

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David Gvozdanovic Cincinnati, OH

Insight tech made short work of the wasp nest. Tiger woods can't swing as good as our guy from insight! He was pretty fast as well. He may of been a track star back in the day, or allergic to wasps. Either way he was fantastic!

3 years ago

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Maria N Fond du Lac, WI

Technician provided a thorough explanation of the services provided and what follow up we should do. Identified a wasp problem and took measures to remove the pests. Even washed the front window after some of the spray got on it.

3 years ago

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Daphne McFee Ottawa, ON

Insight has always helped us with insect control and have been very efficient. We highly recommend their service, as they are helpful and friendly. Our recent appointment with Kareem went smoothly and he was such a pleasant guy to have around. He was efficient, very thorough and explained everything clearly. What a nice guy! Thank you!

3 years ago

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Geoff Younghusband Ottawa, ON

Ian H did a great job when he came to do our initial application. he was thorough and took the time to explain some extra things we could do to prevent pests and rodents from entering the perimeter around our home. Good work and friendly service. Thanks Ian.

3 years ago

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Jon Leman Mansfield, MA

They are very prompt and courteous with service and their products definitely work on a variety of treatments for insects and other pests. It is great knowing I can rely on Insight to perform preventative maintenance on a regular basis or can come back sooner if needed for anything specific.

3 years ago

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Jim Muenchow Beaver Dam, WI

Definitely the best pest control available. Friendly thorough service personnel, Affordable pricing, Absolute quality assurance and most of all, super affordable! We are so glad to have this service and a wonderful service technician as well!

3 years ago

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Jen B. Reno, NV

Super informative guy sprayed my house for pests and gave me insight to problem areas around my house! I am leaving a 5 star review because this company has been super great providing information, but this is only the first hour since they have sprayed, so fingers crossed that some of these pests go away!

3 years ago

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Paul cherry Sturbridge, MA

This company was one of the most professional companies that I ever encountered. I was very impressed with insights employee named Eric he was professional and more than anything his people skills and common courtesy were beyond words . In my eyes insight is an A+ in my book

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

May. 11th, 2021

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J&KRendon Portland, OR

A rodent problem was attended to in a rapid and successful manner. The Technician , (Coen) that has also provided us with Quarterly service, with his expertise, solved our rodent problem, is a qualified professional and an asset to the Insight company.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 22nd, 2021

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Katie Lewis Saint Helens, OR

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 22nd, 2021

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Joe Gier Carolina Beach, NC

Jess provided us with the most through application yet, he was very customer orientated, answered all my questions and spoke highly of his employer( rare today). If given a choice I would prefer him to perform all our future applications.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 16th, 2021

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Meg Wall Tulsa, OK

Levi was my technician today. He was professional and thorough. He took the time to explain the treatment process he was doing today. He was careful about my dog and advised me to not let her outside for at least an hour and a half, (due to the rain) so the product would dry sufficiently. Thank you Levi. I appreciate your care and consideration.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 16th, 2021

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Mark & Jane Isaac Appleton, WI

James (technician and trainer) and Dillon were great! They were very courteous and professional. They did everything we asked of them including the spraying of the garage and basement. We couldn't be happier with the experience.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 14th, 2021

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Candace Barton Silverdale, WA

Insight is always very responsive to my pest control issues. Their Tech Brian took the time listen—really listen about my concerns and came up with solutions. Very knowledgeable and set my mind at rest. Top quality service.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 14th, 2021

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Na Oshkosh, WI

Company sends someone out if there are ever any concerns. Contracted men are great and knowledgeable. My first time having insight pest solution clover, I walked around with the man and he walked me through a lot of things and answered lots of questions. This time around (3/29/21 service), the man was kind, respectful, and answers concerns I had.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Mar. 31st, 2021

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Noah Goodman Baltimore, MD

If you are having a bug issue, call Insight for sure. We are dealing with a large ant infestation at our home and Insight is taking great care of us. We were with a different company before and they didn't care even a fraction of how much this company cares. If you have a chance i hope that Terry is your technician.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Mar. 9th, 2021

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Patricia G Daugherty Knoxville, TN

We have been pleased with the service, and the way the tech's have all been very pleasant and knowledgeable. We haven't had a problem with most bugs, and any that made it in were found dead on the floor. The only thing I have found is a wasp nest in the railing of front porch. Thanks for the great service.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 22nd, 2020

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Jan Shurley Owasso, OK

IKE was the best! He is very thorough. He completed the applications with no short cuts. I would like to request IKE be our servicer for Pest Solutions. We may extend another year depending on his availability to service out home. We would also like to be home before any future services from this pest control.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Trevor Odvody Tuttle, OK

Todays service was top notch. I was super rushed for time, he knew it, Joey's first svc call of the day, we 30 min or less and we were parting ways. We hit inside and out and he was dodging clutter the entire way. He hit all the troublesome zones. Good job!

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Mary N Dorchester, MA

They are always prompt & they give me reminders when they will be coming. They are very thorough and notify me of what they did and suggest things we can do to keep pests out. Everyone is very professional and courteous from the people that come to the house to customer service. They do a great job!

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Joseph Meade Dallas, TX

My experience has been great, there’s plenty of communication around when they’re coming out, the service is quick and efficient and the tech’s always make sure to check in before/after and will make sure to address any concerns. Tyler performed the treatment today and was excellent!

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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N Hale Bixby, OK

Was very happy with today’s follow-up treatment for the moles. John also noticed that additional treatments (ants) were needed, and added a couple of termite stations and checked the others. Was able to answer and reflect on any questions or concerns. ALSO, informed me about danger to my dogs (if bait dug up) for the next 36 to 48 hours. GOOD TO KNOW!!!

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a four-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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ILEANA AUCAR Miami, FL

Best service ! they listen to me and if I have a concern they are always in a good attitude to help me and explain what is the problem... I'm in Miami FL , the company provides excellent service. Yesterday Mr. Luis P provide the service and it was great ... Thank you ..

4 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Jessica Braendel Johnstown, CO

UPDATED REVIEW: happy customer I was contacted this morning by Insight Pest Solutions management. They acknowledged that my situation was not ideal, sympathized with my feelings on the matter, and offered a more-than-fair compromise. While I still paid a cancellation fee (as I was contractually obligated to do), they offered a SIGNIFICANTLY DISCOUNTED cancellation fee price for me - one that reflected the partial-service that I did receive. The manager was polite, professional, and amiable. And I am happy with this outcome. In light of this follow-up...if I moved back to a location that is serviced by Insight Pest Solutions, I would consider working with them again. Thank you, Insight, for going out of your way to make this right for me. ORIGINAL REVIEW: unhappy customer READ THE FINE PRINT Insight Pest Solutions came to my house to solicit business. Because I had just finished pest control services with another company, the service tech did not provide a full service on his first visit. He only provided "the few extra things" that, he assured me, my old service provider didn't do as part of their service package and only charged me $10 for my first visit. I thought that was nice. Note: only getting charged $10 for my first visit (a partial service treatment) means that I got a $239 discount on initial service. Sounds great, doesn't it? In the next month (and before Insight was scheduled to return for my first full-service visit) I lost my job due to Covid impacts on the economy. I had to sell my house and accept an employment position in another state...a state that Insight does not service, so I was unable to transfer my contract to my new address. When I tried to cancel my contract, I was told that I had to pay "whatever I was discounted on the first visit as a cancellation fee" (which was $239). So, in the end...I ended up paying Insight Pest Solutions a total of $249 for stopping by my house and talking me into signing a contract that I would never receive even one full service on. If I had maintained my contract for the full year, I'd have paid out a total of $366. My cancellation fee was more than half of a full year's worth of service, and I didn't even receive one full service treatment. Also note: since the cancellation fee is "whatever you are discounted on the first service" it means that the cancellation fee is the same in month one as it is in month 10 of your contract.

4 years ago Edited September 14, 2021

Reply from Insight Pest Solutions

Hi Jessica, we are glad you were able to speak with the franchise owner in Colorado and resolve your issue.

Jun. 15th, 2020

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Jim H Woodbridge, VA

Excellent service for house ants and everything was just as advertised -- at least here in northern Virginia. Sounds like a different company in some of the other states with terrible ratings. I've had no trouble, only good service, since 2015 in Woodbridge, VA.

5 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service and with our technicians that they did an amazing job. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Dec. 14th, 2020

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Cindy Ivey Olympia, WA

Mike H from the Tacoma office came today to do our Fall treatment. He is always so professional, thorough and nice. He is so personable and lets us know if he finds anything that needs our immediate attention. We really like him.

6 years ago

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Donna Flanagan

I'm very pleased with their service. Their technicians are efficient and friendly and professional. So far I have dealt with Steve and Kyle. I was a shored that if I needed any insight health services they would also serve as the inside when they come to service the outside of the house. And they followed through with that assurance.

7 years ago

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Heidi Elliott Tacoma, WA

I have used this company for about four years now at two separate homes. I have always been very pleased with their professionalism, their knowledge base of the insects that are living in our area and how to get rid of them safely. They are willing to come back out and re treat if necessary but it usually is not ever needed. Great company.

8 years ago

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Verified Customer

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Mary

I was disappointed because there were spiders outside. That was the only issue I had.

6 months ago

Reply from Insight Pest Solutions

We appreciate your honesty and are glad that other than the problem with the spiders, you are satisfied with our services. Please give us a call any time to let us know how we can improve our services.

May. 7th, 2024

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Verified Customer

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Tanya

You did not get rid of the pests. I had to keep calling you to come back to re-treat all the time. Your company sucks! You are not even worth anyone’s time.

6 months ago

Reply from Insight Pest Solutions

Hi, Tanya. Thank you for your honesty. We value your time and commitment to us and are ready to work with you to get to the bottom of this. If you could give us a call at (888) 234-2847 or send us an email at feedback@insightpest.com, we can gather more information to help you. Thank you!

May. 6th, 2024

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Verified Customer

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Marianne Natick, MA

The technitian is super nice and knowledgeable. Also quick response when I contacted for service

11 months ago

Reply from Insight Pest Solutions

Hi Marianne, We’re so happy to hear you think so highly of our team. Your feedback is important to us! Have a great day!

Nov. 27th, 2023

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Verified Customer

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Richard Nelson Salem, NH

Always great service by the team members who have come out to service my home. Great communication and explanations.

3 years ago

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Verified Customer

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Mary Costanzo Bellingham, MA

All the Technicians have been thorough, polite and knowledgeable. The treatments they use really work!

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at 888- 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

May. 11th, 2021

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Verified Customer

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Hugh Medway, MA

The guy that knocked on our door was very nice and polite. They are very efficient and talk to us every visit.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Verified Customer

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Monika Canton, MA

We are happy. There were a lot of bugs coming into the house so we needed them. Everything is fine now.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021

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Verified Customer

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Anonymous Lafayette, IN

Insight Pest Control has always been pleasant. They don’t ever leave a mess. It has made a big difference.

3 years ago

Reply from Insight Pest Solutions

Thank you for giving Insight Pest Solutions a five-star rating. We truly appreciate it. We are happy to hear that you are pleased with your service. Please, feel free to give us a call at (888) 234-2847 if you are ever experiencing any unusual pest activity, and we will be happy to retreat for you.

Apr. 19th, 2021