Life Alert Emergency Response has been a pioneered of the medical alert system industry since its start in 1987. Popularized by its "Help! I've fallen and I can't get up!" ad campaign, the Life Alert system has become a household name; the brand is so synonymous with medical alert systems, that many know the medical alert industry simply as the Life Alert industry.
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Below we have provided you with the Good, Bad, and Bottom Line about Life Alert in order to give you a quick breakdown of the facts to help you decide of Life Alert Emergency Response is the right medical alert system for you or your loved ones.
- CSAA five diamond certified
- Free equipment, shipping, and warranty
- Large monitoring call assistance
- Transparent about successful services
- Family notifications
- Waterproof pendant
- Additional types of protection
Life Alert has remained consistent in a growing and evolving industry for nearly three decades. The company has so far stood the test of time, accumulating a strong reputation in the market, not to mention a number of awards and accolades along the way.
Areas where Life Alert Excels:
CSAA Five Diamond Certified
Not many medical alert companies are CSAA five diamond certified. This certification implies the company maintains a high-quality call center service.
Free Equipment, Shipping, and Warranty
Not only is the warranty absolutely free, but it also lasts for the lifetime of the equipment.
Large Monitoring Call Assistance
Being one of the largest medical alert companies in the industry, Life Alert operates its services with its own monitoring center.
Transparent about Successful Services
In 2014, Life Alert assisted authorities in saving approximately 54,490 lives-that's roughly one life saved every 10 minutes!
At the push of a button, the customer's emergency contact, along with a emergency dispatch unit, will be immediately notified of the problem.
The waterproof pendant is especially handy when facing in-bathroom emergencies.
Additional Types of Protection
Life Alert also offers fire protection, CO gas protection, home intrusion, mobile tracking through GPS, and a mobile app.
Summary of The Good:
The Life Alert system offers simplistic equipment ideal for people who don't want to fuss with a lot of buttons or complicated gadgets. This system also enables customers to have more than just medical protection by providing services such as fire and carbon monoxide detection. The Emergency Help Phone is also a great feature that allows you to get help even when you're not at home.
- 3-year contract
- Installation fees
- No discounts
- Poor Glassdoor rating
- No auto fall detection
- Equipment details
While Life Alert Emergency Response has enjoyed enormous success in years past, the company's main weaknesses stem from average-quality equipment, its limited services, a subpar website, and more. To compete with top medical alert system companies, Life Alert should consider decreasing its contract length, improving equipment, and eliminating its startup fees.
Areas where Life Alert Could Improve:
At three years, Life Alert locks customers into one of the lengthiest contracts in the industry.
While the company offers free equipment, shipping, and warranty, it also charges a high installation fee. Top medical alert companies charge zero installation fees.
Because Life Alert is so well established in the industry, the company does not rely on or offer discounts on its products and services.
Poor Glassdoor Rating
While not part of our ranking criteria, Life Alert has a 1.7 out of 5-star rating on Glassdoor; Glassdoor ratings are submitted by current or former employees, suggesting Life Alert may not be a great place to work.
No Auto Fall Detection
Many medical alert systems in the industry today offer auto fall detection. Life Alert does not currently offer any products with auto fall detection capability.
The website offers next to no information on equipment details or company policies.
Summary of The Bad:
This system has expensive activation and installation fees which far exceed the industry average. Another concern is the lack of information on the company website. Consumers are simply prompted to call in for pricing and system details which adds extra inconvenience. Life Alert's three-year contract for service is much longer competing systems in the industry. And as little information on products and services is offered upfront, customers are required to sign a lengthy contract without knowing fully what they're getting themselves into.
Learn more about Life Alert Alternatives by clicking here.
The Bottom Line
Life Alert Emergency Response is not the best system on the market. While Life Alert as a company has many positives, such the coveted CSAA five diamond certification, its high installation fee ($95-$295), lengthy contract (3-years), and average system should encourage potential buyers to explore some Life Alert alternatives.
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