Verified
1.4
2.0
Overall Score
Life Alert Emergency Response has been a pioneer of the medical alert system industry since its start in 1987. Popularized by its "Help! I've fallen and I can't get up!" ad campaign, the Life Alert system has become a household name; the brand is so synonymous with medical alert systems, that many know the medical alert industry simply as the Life Alert industry.
However, despite its well-known name, there are many concerns with its medical alert services. Common Life Alert complaints include scamming tactics, high prices and fees, poor customer service, and lengthy contracts (three years). We highly suggest doing your research and learning about other top-rated medical alert providers with positive reviews.
Below we have provided you with the Good, Bad, and Bottom Line about Life Alert in order to give you a quick breakdown of the facts to help you decide if Life Alert is the right medical alert system for you or your loved one.
Most medical alert companies should be CSAA five diamond certified if they want their monitoring center and services to be as safe and efficient as possible. The certification implies the company maintains a high-quality call center service.
It's not a requirement to obtain this certification in order to operate, so many medical alert providers aren't certified. It's comforting to know Life alert is certified and cares about taking those additional steps to ensure its medical alert services are exceeding standards.
Life Alert offers free shipping and a free equipment warranty. However, the duration of the warranty is unclear, so you may need to pay for an equipment replacement after a certain period of time.
Being one of the largest medical alert companies in the industry, Life Alert operates its services with its own monitoring center. A significant amount of medical alert companies will contract with a third-party monitoring center. Having the response center be under Life Alert's direct attention likely makes for a more hands-on approach, which could be comforting to medical alert users and their loved ones.
Since 2008, Life Alert's services have helped save more than 500,000 people. Having a successful medical alert service for so long and having the live-saving statistics to prove it is comforting to potential customers looking to put their safety in Life Alert's hands.
At the push of a button, the customer's emergency contact, along with an emergency dispatch unit, will be immediately notified of the problem. Your selected contact can be anyone, whether that is a family member, a caregiver, or a trusted neighbor.
Life Alert also offers services for a host of situations aside from an occasional medical emergency. These include fire protection, carbon monoxide gas protection, home intrusion, mobile tracking through GPS, and a cell phone app. These services aren't just for seniors, either.
With a three-year contract, Life Alert locks customers into one of the longest contracts in the industry. Top competitors offer contracts that operate from month to month, which provides consumers the peace of mind of not having to buy out of a contract.
Having such a long contract in an industry that doesn't typically require them is concerning. The company's contract is also one of the most common Life Alert complaints among the majority of its customer reviews. Overall, consumers on our site are not happy with the long-term contract, and they find it difficult — and sometimes impossible — to get out of Life Alert's contract.
Because Life Alert is so well established in the industry, the company does not frequently rely on or offer discounts on its products and services. Although the company lists that it offers free equipment, shipping, and a warranty on its website, the Life Alert cost is one of the more expensive on the market.
Many medical alert companies have a similar offering of free equipment, free shipping, and a free warranty, but they also include no long-term contracts, free activation, and affordable monthly monitoring (as little as $19.95 per month). Life Alert, on the other hand, requires a three-year contract, charges upwards of $70 per month, and calls for a hefty activation fee of nearly $100.
Many Life Alert reviews also note that the company increases its prices without notice and relies on locking customers into a long-term contract of three years. We suggest making sure a long-term contract isn't something that is a deal-breaker for you if you're interested in Life Alert's services.
Many medical alert systems in the industry today offer automatic fall detection. Automatic fall detection is a medical alert capability that will immediately notify the medical alert company's monitoring center if a pendant wearer experiences a fall, even if they cannot press the button themselves. It's a way to give users peace of mind that they do not have to do anything on their part if they experience a fall; as long as you have on the wearable device, the fall will trigger help and the medical alert company will take care of contacting emergency responders.
Life Alert does not currently offer any products with fall detection capability. This is definitely a con of Life Alert, especially since most medical alert companies offer fall detection features.
The website offers next to no information on equipment details or company policies. In comparison to other companies that offer transparent details on multiple medical alert devices, this is concerning.
According to the company's website, a Life Alert medical alert device does include the typical base station and a help button that can be worn as a pendant or a wristband, a backup battery life of 72 hours, and a U.S.-based monitoring service. It's also noted you have your choice of landline or cellular service, but no additional details are listed regarding package or equipment details.
There is no information on other medical alert service features such as two-way communication or a GPS unit built in for tracking. The website says there is on-the-go protection if you push the button on a "special cell phone button" but it's unclear what that is and if it is just referring to the Life Alert app you can navigate from your own mobile device.
To find additional information, you need to request a brochure. You can't request the brochure online or have it emailed to you; you instead have to call the company, talk to a representative, and request that a brochure be sent to you in the mail. By the time you receive the brochure, you could've already heavily researched, ordered, and received a medical alert system from another company that is more transparent about its services and has a more up-to-date process.
Most medical alert companies are upfront about their equipment and offerings online, even allowing orders to be made directly online, so it is worrying that Life Alert is selective about what little information it does share on its website and it's impossible to order unless you call the company. Unfortunately, if you're looking for convenience, that doesn't seem to be Life Alert's strong suit.
The majority of Life Alert reviews are overwhelmingly negative, many of them noting that the company locks you into a long-term contract (36-month contract) and then makes it extremely difficult (or refuses completely) to allow customers to cancel its medical alert services. Many customers also mention scamming tactics, including upping the prices without notice, having faulty equipment, and neglecting customer service quality.
One customer addresses Life Alert as a scam: "It is a scam. Once you sign up [Life alert] uses every tactic to frustrate your ability to end the service...They get you to sign up for one amount and then jack up your monthly fee unilaterally."
Another frustrated consumer says something similar: "[Life Alert] locks you into a contract and makes it nearly impossible to cancel...This is just a scam to try to ring as much money as possible out of elderly people on a fixed income."
With such negative feedback, we highly suggest going with an alternative medical alert provider with positive reviews and a trustworthy reputation.
Life Alert Emergency Response is not the best system on the market. While Life Alert as a company has many positives such as the respected CSAA Five Diamond Certification, its high installation fee, hefty long-term contracts (three years), and average system features should encourage potential buyers to explore Life Alert alternatives.
Although Life Alert has a solid reputation for saving lives and has the statistics to back it up, there is quite a bit of missing information that would set the company apart from its competition. The company isn't transparent about its services on its website and is also behind the industry in regards to its equipment capabilities and overall offerings.
Life Alert's business model seems to be similar to what it was when it first began. As technology has advanced and other capabilities have surfaced with other medical alert companies, Life Alert seems to instead be keeping its medical alert services similar to what it's always been rather than trying to improve and expand its offerings. For example, other medical alert providers have things such as automatic fall detection, advanced equipment with medical reminder functionality, medical alert smartwatches, etc.
Although its services are clearly effective and get the job done, for how much the company charges, we wish the company would expand its business model to include better services for a cheaper price point, as its competitors have done.
Read Life Alert reviews below to see what customers have to say about Life Alert's medical alert systems and customer service. Unfortunately, the majority of Life Alert reviews are negative, and we suggest going with a more reputable medical alert company.
Filter by:
Sort by:
Featured Review
Eric San Diego, CA
3 years ago
Featured Review
Richard James Seattle, WA
2 years ago
Geoff Sherman Killeen, TX
4 weeks ago
AR Brimmer Greenwich, NY
1 month ago
Leticia Justice Phoenix, AZ
4 months ago
Sarah Westly Dallas, TX
2 years ago
Jim Seattle, WA
3 years ago
Barbara Spangler
5 years ago
Jeanne Gravitt
5 years ago
Janet Los Angeles, CA
5 years ago
Eddy Zawahreh San Antonio, TX
2 months ago
Darl Monk Hot Springs Village, AR
4 months ago
Fiona Goldson Chicago, IL
2 years ago
Desooze Jacksonville, FL
2 years ago
Dean Thayer Southfield, MI
4 years ago
Catherine Marino West Sayville, NY
4 years ago
Barbara Corker North Highlands, CA
4 years ago
Josephine Hall
5 years ago
Paula Shearer Omaha, NE
11 months ago
Reply from Life Alert
Feb. 22nd, 2022
RDS
11 months ago
Gerta Keller Princeton, NJ
1 year ago
Reply from Life Alert
Dec. 15th, 2021
Vasile Stelian Georgescu Bakersfield, CA
1 year ago
William Sellars Clarksville, MD
1 year ago
Chantel Gardner Bellingham, WA
1 year ago
Cliff Bowman Stroudsburg, PA
1 year ago
Gina K Welch Reedsville, WI
2 years ago
Deidre Wilson Winchester, CA
2 years ago
Dennis Burtick Athens, GA
2 years ago
Andrew Spokane, WA
2 years ago
Anne Breckbill Saint Paul, MN
2 years ago
David W Schroeder El Cajon, CA
2 years ago
Warren Solomon Bayside, NY
2 years ago
Stefanie Revere, MA
2 years ago
Cherilyn Schultz Butternut, WI
2 years ago
J Butler Houston, TX
2 years ago
S. Fusaro East Norwich, NY
3 years ago
scott Grand Ledge, MI
3 years ago
Karen Murtaugh, ID
3 years ago
BHarley Bluffton, SC
3 years ago
Sylvia's Daughter Hollywood, FL
3 years ago
Raymond Diamond Bar, CA
3 years ago
Dianne Hutchinson, KS
3 years ago
Russ Anaconda, MT
3 years ago
Carrie V Lakewood, WA
3 years ago
San Phoenix, AZ
3 years ago
Cathy G Huntington Beach, CA
3 years ago
Pamela Pucher Skokie, IL
3 years ago
Mike Delaware, OH
3 years ago
Beverly Cranston, RI
3 years ago
Kimmy Fort Lauderdale, FL
3 years ago
We're on a mission to empower consumers to make the best decisions and connect confidently with companies that deserve their business.
© 2022 BestCompany.com LLC - All rights reserved Privacy Policy | Terms | Do Not Sell My Personal Information