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Life Alert

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8.2

Overall Score

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John R Young Lovington, NM

I did not review anything about this company before I got it.Had to use it when I fell in the bathroom on the Base.Did not get anything but put on hold.They contacted my daughter not my wife,said daughter was only name on emergency contact.They thought I was home and had fallen in my bathroom not 40 miles away.Called them next day and told them to come get thei stuff and cancel my service.They said I couldn't,had 3 year contract.Am thinking of getting a lawyer and fighting it.Had Medical alert but it could not pick up 911 from my home,they tried everything to please me but nthing they had for a carry unit would work.Am telling everyone that I can how bad life alert is.

8 years ago

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Jennifer Roussin

First of all, this company is VERY aggressive. They call over and over and over, me, and my mom, to go over the same information repeatedly. The big red flag was after I very carefully gave them credit card information, they called several days later to verify the credit card information. ?????? The salespeople were very smooth, very nice and friendly, but once you call to cancel the service, they are extremely rude, and literally yell at you and don't let you ask or explain anything!!!! I couldn't believe it. DO NOT use Life Alert. They didn't let my mother know in advance of the delivery day, and since she wasn't there they expected her to pick it up at the post office, even though she can't get out. they started installing equipment even before she got a chance to look at the contract. They bring the contract with the equipment, and install part of the equipment, then expect you to read the contract. See how aggressive and manipulative this is. I'm glad my mother is business savvy and refused to go along with a 3 year contract with these clowns.

8 years ago

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Patty Rathway

I ordered this for a "peace of mind" for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn't want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson...(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute---u r saying it's going to be around a hundred bucks a month......that was with the fire and carbon monoxide detector....she didn't mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well...we received it and there was no way my mom could understand it. She called her wrist unit her "decoration". Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers....very disappointed with this system.

8 years ago

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Julie McKnight

This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn't cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn't been connected or used for the last 2 years. I called today to cancel and they said they couldn't until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn't been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don't live with her so I can't get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn't until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn't even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.

8 years ago

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R. Zin Hyattsville, MD

I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer's lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer's home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally "Electric", Heating, Cooking and Water Heater. The home also did not have a garage. The home had a "0" chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the "Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.

8 years ago

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pat Patterson

I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home--only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn't work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn't as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/

8 years ago

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Ann Ciraldo

thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them. The only time I used my pendant, help arrived quickly.

8 years ago

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Bob Adams Irmo, SC

Life Alert service was contracted for my mother-in-law's residence. The service was supposed to do routine check ins with her to ensure that she was alright. This was misrepresented to us during the salesget sat cycle, and they do not do this. When we tried to cancel the service the process is SO COMPLEX and has so many steps that you cannot easily cancel. In today's world consumers expect ease of use and great care. Life Alert provides neither of these. It is unreal how hard they make it to complain and try to frustrate the customer into not pursuing complaints. I work in a field where you have to build customer relations and address issues professionally. The sad response from Life Alert is very telling that they do not care about customers. They are all about selling and not servicing.

9 years ago

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V Trujillo Santa Fe, NM

Oct 2016 I cancelled three years of service for my mom. The rep on the phone was very pushy and wanted me to continue service. We have had five false alarms in 3 years. Once when I was in a restaurant WITH my mom! Another time my moms phone was not working and my brother was in route (15 min) to her house to make sure she was ok. I told this to the operator and asked her to wait until I heard from my brother. The operator DID NOT LISTEN and called the paramedics anyway. It was a huge problem that my brother had to resolve with the men who showed up from the fire dept. I CLEARLY TOLD THE OPERATOR TO NOT CALL THE PARAMEDICS and she did anyway. My Mom was fine, her phone was out of order. You must be at the site of the "box" in order to cancel service. No instructions were given for disconnecting the phone. I ended up messing up my moms phone service. We had to wait two days till the phone company came and fixed the problem. In summary the reps are extremely pushy and the operators don't listen. I now hate Life Alert and do not recommend them.

9 years ago

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P L McCrindle Necedah, WI

I fell in the kitchen and could not get up , had severe pain and swelling in my right ankle. I pressed the button and the contact was " life alert, please hold," this message was repeated 10 times with no personal contact. I pressed the button with the same results for a total of 10 times. We live in a rural community with mostly second homeowners who come up either every other week or whenever, I sort of side swam to my door and yelled out "HELP" and as luck or happenstance one of my neighbors who happened to come up for the weekend heard me and took me to the emergency site. My right ankle was fractured on both sides. When I relayed this to Life Alert they said it was my error as they did not receive any call from my pendant. I researched other providers and switched asap!

9 years ago

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Caroline

I can relax now if I fall I have someone I can depend on

2 months ago

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Kathy Turner

Matthew very helpful. Seems like as great system

3 months ago

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Rami

Jennifer was wonderful and professional in helping

3 months ago

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Bill Rosario

Quick and easy Helpful reps on the phone

3 months ago

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Nancy Keyser

Convince of getting help when I need it.

3 months ago

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janalee sanders Valley Center, CA

my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed

6 years ago

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Erica Laudon Corwin

A great safety system for my mom who is elderly and handicapped.

4 months ago

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Reply from Life Alert

We have been providing families with peace of mind for over 38 years. We wish you and your mother all the best!

Aug. 6th, 2025

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Octavia Greer

Good customer service you guy did a great job help me setup my device thank you

4 months ago

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Reply from Life Alert

Thank you very much, Octavia. You are in good hands!

Aug. 6th, 2025

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Jane Beale

Elizabeth was professional yet warm. She was very clear and positive

4 months ago

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Reply from Life Alert

Thank you for your kind words, Jane. We will be sure to share this review with her! Take care, we wish you all the best.

Jul. 31st, 2025

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Russell Shelton

Easy to set up everyone l spoke with were very friendly and helpful

4 months ago

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Erin

Every person I've spoken to from Life Alert was super friendly and helpful!

4 months ago

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Heather Davis

Great friendly customer service. This has been the best experience.

4 months ago

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Lisa

I dealt with Andrew and Jessica and they were both very polite and helpful

5 months ago

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Reply from Life Alert

Andrew and Jessica will be glad to hear you were pleased with their service. Wishing you the very best!

Jun. 20th, 2025

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Robert Outten

Elizabeth was very patient and friendly making the install a breeze!

5 months ago

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Reply from Life Alert

Thank you, Robert, for your positive feedback! We appreciate your time, and will be sure to share this review with Elizabeth. We're wishing you all the best!

Jun. 20th, 2025

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Don Toney

Great customer service department. Equipment is very easy to operate

5 months ago

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Reply from Life Alert

Dear Don, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Jun. 20th, 2025

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Laura Shannon

The lady on the phone was very helpful and kind. She took her time to guide us through the process.

5 months ago

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Reply from Life Alert

Thank you for your kind words. We always do our best to explain our life-saving services in detail. Wishing you all the best!

Jun. 12th, 2025

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Karen Fast

The base unit audio is clear. Audio for the other devices is difficult to hear clearly.

6 months ago

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SUSAN MCCORD

Ruth was very kind and professional. Offered multiple options for now and the future!

6 months ago

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Reply from Life Alert

Ruth will be happy to hear you were pleased with her service, thank you for your feedback. Wishing you the best!

May. 29th, 2025

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Diane

Explained everything and made whole process simple. Very good customer service.

6 months ago

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Dolores machik

Explained carefully went through the necessary steps to ensure that I understood

6 months ago

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Jeff Little

Rep took there time to make sure the info provided was correct and went through the program so that I understood it

7 months ago

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Esther Stafford

Great customers’ service experience from all the representatives I had an interaction with!

7 months ago

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Life Alert

Elizabeth was very polite and helpful. She made setting up the devices seamless.

7 months ago

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Karen Coston

Good for what it is providing. But should be stressed to have another person there for install.

7 months ago

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DeAnne

Matthew was awesome and so were the other assistants in testing and setting up unit. Very easy.

7 months ago

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Marjorie Kish

Fast and easy to set up. Quintina FT001 was so kind and helpful with the set up.

7 months ago

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Ronnie Kennerly

How everything was explained. Ruth was very professional and was easy to understand.

8 months ago

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Larry Malone

The entire setup was well coordinated. Elizabeth was very helpful friendly and very knowledgeable.

8 months ago

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Denise Severyn

Bonnie was very helpful in getting the unit set up. I have peace of mind now where my mom is concerned.

10 months ago

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Blanche Fifer

Like how easy it was to set up Service representatives very friendly and did very well with explaining how things work

10 months ago

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Marcia Perez

I liked everything. All questions were answered clearly so that I wasn't left with More questions. Thank you!!

10 months ago

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John Andres

It was so easy to get connected. Ingrid was a very big help, and she walked me through the entire process.

10 months ago

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Dawn Sivak

Ingrid was extremely patient & helpful setting up the equipment and with the testing. She was a pleasure to work with.

11 months ago

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James Szymanski

Every encounter with every team member was perfect. Compassionate professional by everyone, thank you. Lori M. is beyond astounding.

1 year ago

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Elana Kelley

George was very helpful and caring! Went through everything with patience with me and mom. Was a pleasure speaking to him!

1 year ago

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Alison P

The service of enrolling in the system has been excellent. The assistance given in setting it up was amazing and I am so thankful to all involved.

1 year ago

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Larnell Flannagan

Explanation of services was well done. Presentation was thorough, but didn't need the unnecessary "short talk" to get acquainted.

1 year ago

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Edward Wojtkowski

Despite some issues getting the pendant and help button working, the tech rep was patient and persistent. It's working now and we are satisfied.

1 year ago

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Shari

Stephanie pretty much anticipated all my questions and concerns and answered them all with great patience and thoroughness.

1 year ago

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Joyce Mcguire

I liked the customer service Representative! Very helpful! The volume and fast talking of the people that did testing of the the 3 units talked too fast though. 2. Fast.

1 year ago