Name: Life Alert
Rating: 4.9

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Clyde Weir

The clarity of information and the voice of our representative was excellent. Adrianna was her name.

11 months ago

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Charles Smith

Was easy to set up. All the people from life alert were very friendly and knowledgeable while set up was being processed.

1 year ago

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Kat Karanink

Candace was polite, patient and very thorough and friendly in helping us to get started up. The process was nice and simple.

1 year ago

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Rebecca Karidis

Lenny was awesome- Patient and explained everything in great detail! We are happy to be new Members to Life Alert! Thanks Lenny!

1 year ago

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Lois Helen Harber

The explanation of services and products were clear and informative. Kathleen was friendly, knowledgeable, and I felt that she was very sincere.

1 year ago

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Nikki Land

The attentiveness and thorough walk through is impeccable. Everybody is very patient and kind. I'm glad we went with Life Alert.

1 year ago

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Carolyn Preston

I liked the service given with the directions given with excellent directions and explanations of the use and all it does

1 year ago

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Lisa Torch

Very thorough explanation of services and costs, excellent customer service and kind, friendly people on the other end of the line.

1 year ago

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Ruth K

Customer service agent very polite and professional. Made it very easy to set up my Life Alert system. Now I can feel secure living alone.

1 year ago

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Julia Cutshall King

Jessica was excellent in walking us through the process of setting up the equipment and answering all of our questions. Couldn’t be more pleased.

1 year ago

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Lisa Memphis, TN

Marie was very helpful and answered all the questions we had. She helped assure my mother that Life Alert would be there for her whenever she needed.

1 year ago

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Merel Harrison

When I called , they got right to the point, got the equipment inventoried and set up. The didn't rush through and had time for questions.

1 year ago

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Bonnie

Jennifer was very friendly, explained everything to us so we could understand, very patient, and definitely knows her stuff

1 year ago

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Elizabeth McCormick

The young lady who helped my Mother & myself couldn't have been nicer! Very helpful & patient. So glad my Mom got Life Alert, it's a blessing!

1 year ago

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Mark Warsaw, IN

Life Alert representatives were very helpful and answered all of our questions. They explained services that we didn’t realize were available.

1 year ago

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Martha Kilgore Jasper, TN

I like everything about Life Alert. Everyone I have spoken with have been kind, courteous, patient, compassionate and very knowledgeable

1 year ago

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Arlene Henderson Redmond, OR

Everything was great. Prompt service, excellent people to deal with. I was somewhat intimidated at first, but you made it easy.

1 year ago

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Julie Arthur Mattoon, IL

She was very patient and kind! I was very nervous starting the set up and she calmed my nerves and stuck with me through it!

1 year ago

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Martha Sugermeyer Suffolk, VA

I have found nothing that I don’t like so far and am very pleased with the support and the very thorough instructions and testing process.

1 year ago

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Danielle Finnicum Greybull, WY

Ryan and the rest of the staff was very knowledgeable and friendly, answered all of my questions and helped me decide exactly what we needed.

1 year ago

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Lisa reese Bridgeport, CT

Very patience,very nice lady if I can give her 10 stars I would. Thank you Ms.Ingrid for being nice and kind to my mother.

1 year ago

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Barbara Smart Seattle, WA

Elizabeth was very clear with her instruction in setting up systems and didn’t hurry me along to test the parts in different locations

1 year ago

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Jack Mckee Phoenix, AZ

They came to the rescue when my mother had a fall. Their prompt response saved her life, and their services provide us with invaluable peace of mind.

1 year ago

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Aria Okonjo Scottsdale, AZ

Saved my father's life when he had a fall and hit his head. Eternally grateful for their system and tools, without Life Alert he may not be alive.

1 year ago

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Craig Pena Los Angeles, CA

Life Alert's service is priceless. It's not just about emergencies; their daily check-ins and friendly staff make me feel valued and cared for.

1 year ago

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Maxwel Oramat Nairobi, 30

Life Alert has been a great stress relief for my family and Grandparents. Their customer service has been top notch as well.

1 year ago

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Rahim Rahim Seattle, WA

This company helps my two elders in the same home while im away at work. It gives peace of mind that i can go to work and not worry about them.

1 year ago

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Demoy Rhymer DeSoto, TX

Amazing service. I cannot be more thankful that the ambulance arrived when it did to save my grandfather. This company is literally a life saver.

1 year ago

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T Williams Pearl, MS

Life alert has been a tremendous help for my grandparents. I don’t know what we would do without this company and their devices !

1 year ago

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Mike Rey Cancún, ROO

My parents use this service and although they never had to use it, we now have the peace of mind as a family knowing they have it.

1 year ago

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Mark Josephs San Francisco, CA

What a great company / service for people with medical problems, elderly etc. A true life saver and way to get help when needed

1 year ago

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Paula Shearer Omaha, NE

I do NOT recommend Life Alert! We got it when my mother first moved in with us, although she never used it. We got it because she would be alone while we were at work. However, soon after we hired a care giver to come in to stay with our mother while we were away. We attempted to cancel the Life Alert system since it was no longer needed but the company refused to cancel. We understand that the contract is for three years but since our mother's circumstances have changed, we feel that we should be able to cancel. Life Alert's contract is too long!

3 years ago

Reply from Life Alert

Dear Paula, thank you for contacting Life Alert and providing additional information regarding your account. The files indicate that Life Alert has addressed and resolved your concerns. Life Alert provides protection 24/7 for any type of emergency and the agreement is a price guarantee to protect our customers from any price increases. Thank you for choosing us to provide your Mother peace of mind and we wish your family all the best.

Feb. 22nd, 2022

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RDS

My mother was diagnosed with dementia, however somehow life alert signed her up on a 3 year contract for $70 a month, it gets worse, she did fall right next to the life alert and she was there until someone found her on the floor. She is now in a memory care facility - When we tried to cancel the life alert they stated she was in a 3 year contract and they are making it nearly impossible to cancel. DO NOT GET THIS DEVICE, this company is scamming senior citizens and they're not an ethical operation.

3 years ago

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CHRISTINE Stony Point, NY

When I signed up for my uncle, my aunt was in a nursing home. We were tricked into adding her name to the account as well in case she needed help when she came home. Now that my uncle has died, they will not cancel because my aunt is still living and on the contract. SCAM SCAM SCAM and shame on them for ripping off seniors. When these snot nosed employees of the company reach their senior years I only hope they are treated as bad.

4 years ago

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Rileygrazer Topanga, CA

I called life alert to ask how much a cost for the service for my grandma and the customer service agent was extremely rude and wouldn’t let my mom talk and I asked how much it will cost anyone give it to me on the phone I called customer service sales rep to get details in the sales rep will not give us pricing and and for canceling any sort of pay for three years for cancellation fee I find that unacceptable for a company that does that help senior citizens out that is extremely rude and extremely And very bad for money

4 years ago

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Richard James Seattle, WA

Thank god for life alert. I never thought I would need them, but I did and they were wonderful. I am so lucky they helped me.

5 years ago

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B. Black Sylvania, OH

After over 3 years of being a client, upon having my mother having to go into hospice for her final days, I called life Alert to ask that the account be cancelled at months end. To which they replied that I had to have the care facility fax them on the care faculties letterhead that she was going into there facility. Even though they said I am month to month now and can cancel at anytime. I can not. $98.00 a month for over 3 years and they refuse to allow me to cancel!!

5 years ago

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Michael L Walton San Marcos, CA

Life alert is in the business of senior abuse when selling their product with a contract to seniors who cannot afford their exorbitant prices. They told me that the only way for a senior to get out of the contract was to die. The senior who ordered it has dementia, they did not care. He is also on a fixed and very limiited income. They have no compassion.

5 years ago

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sheila k treece Lafayette, IN

I mistakenly called to request a brochure. I started receiving harassing phone calls not only to my home number, but also to my work number! I told them repeatedly I was not interested and do not call me back. Several weeks later, I received another phone call at work. So much for requesting some harmless information, turned into a stalking situation.

5 years ago

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Amy Birmingham, AL

This is a terrible company. You cannot get out of the contract. When my mother accidently activated the button around her neck, it came on so loud and scared her to death. She was traumatized and refused to use it again. For 3 years we have been paying for it and it has not even been in her house. They do not care whether they help you or not, or whether you are happy with their service or not. Highly recommend you seek alternatives.

6 years ago

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Jeffrey Karpe Cincinnati, OH

Life Alert is the classic model of fleecing the elderly with fine print and automatic deductions from the bank account. My father had Life Alert for almost 10 years, and recently went into a nursing home. Even after receiving a letter from the nursing home stating that my father had 24/7 nursing care, Life Alert refused to cancel the service without a $300 early cancel fee. I finally had to get my bank to stop all future payments to this unethical organization.

6 years ago

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Alice Treadwell Montgomery, AL

Ordered system, Life Alert sent a representative to help install equipment and it would not work properly, the representative took the equipment with her from my home but never returned it to the company, therefore my credit Card has been charged twice, once for 196.00$ and another 71.96.. life alert refuses to credit my account! Don’t do business with this company as they take advantage of senior citizens instead of there claim to help them! Alice Treadwell

6 years ago

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Cindy Lang Bristol, CT

WARNING DO NOT BUY THIS SYSTEM- we needed the system and were put on hold - called 911 and got immediate response and paramedics before they even came on the line. Worst system ever. Now that my parent is under 24 hour care they will not let us cancel the contract because family members are her care givers - what a rip off - they are taking advantage of our seniors/ still billing my parent for a system that is of no use to her.

6 years ago

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Julia Hemeon Vienna, VA

I got the service for my elderly aunt because she was leaving on her own. Now not even a year later, her cancer has come back, and currently being treated, so therefor When she cane back from the hospital, I brought her to my home. She is going to have private duty nurses and 3 others that Medicare will provide. I called to cancel the service, and they told me that the contract is for 3 yrs and there is not a way to get out of it.

6 years ago

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Evelia Rosso Gilroy, CA

I fell for the advertisements of Life Alert and mistakenly signed a three year agreement! Big mistake... Slot happens in three years. I want to cancel after a year and I am not allowed because of the contract. We have not used the devices for three months and I amn paying $90. a month for the next 6 months even though I am cancelling! What a rip off!! Do your homework who’re signing! Evelia Rosso Ca

6 years ago

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Jackson Melbourne, FL

The worst! The contract said they would GPS CLIENTS ANYWHERE... SHOWING PEOPLE GOLFING,. WALKING.... ANYWHERE. When they reported my alert went off...they didn't do a GPS location and sent the FIRE DEPARTMENT...WHO BROKE DOWN MY DOOR...WHEN I WAS NOT HOME AND LEFT ME WITH 1,777.83 BILL TO REPLACE THE DOOR. THEY REFUSED TO PAY ANYTHING AND CONTINUE TO BILL ME...EVEN THOUGH THE DEVICE WAS SHUT OFF AND RETURN TO COMPANY.

6 years ago

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Kathleen Dacula, GA

My mother had life alert for 8 years at 89.00 a month. She used it three times. We now have 24 hour care and I have been unable to cancel it for 6 months and finally two months ago had it cancelled. Or so I thought! They have continued billing us. I am back in the loop trying to resolve the overpaid amount and AGAIN try to cancel and have them stop billing us!!!!!

6 years ago

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Claudia L Lantis Aurora, CO

Lock you into a three year contract and when it is up you have to provide reasons why you're cancelling. They do not respond on telephone to help. Put on hold over and over and then disconnected. I got fed up and pushed the alarm system and then I got to speak to customer service. If they won't respond in customer service press the alarm. When testing the alarm system which I did once in three years, they were very slow to respond. "We will be right with you, we will be right with you----------------------

6 years ago

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Sharon Sullins Gatesville, TX

My Aunt needed to cancel Life Alert because she went into the 24 hour nursing facility. As her closest relative, I began dealing with Life Alert on her behalf. From the beginning, they were unfriendly and unhelpful. I had to call several times to get the information I needed. I have read recent reviews of others having the same issues. Please don't ever use this company.

7 years ago

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Mary Matthews, NC

Life Alert is the worst. They bullied and pressured my 85 yr old mother into a premium package. It has taken a week and 6 or more phone calls to attempt to cancel the program. In calling you get shuffled around to departments and spend long periods of time on hold only to be cut off. They still sent the unit even after we were assured of a cancellation. A full three year contract is required and you must pay for the equipment. Life Alert is the worst!!!

7 years ago