Name: Life Alert
Rating: 4.9

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Caroline

I can relax now if I fall I have someone I can depend on

2 months ago

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Nancy Keyser

Convince of getting help when I need it.

3 months ago

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Chris Nielsen

Took to long. But finally got it. Couldn't get ahold of my care manager

3 months ago

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Thomas Carey

Great product with great customer service

3 months ago

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milton winfield

How easy it was to get and understand how to use it

3 months ago

Reply from Life Alert

Thank you for your feedback, Milton. We do our best to explain our life-saving services in detail. Wishing you all the best.

Jul. 31st, 2025

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Sunshine

Very helpful and friendly. Good phone manners.

3 months ago

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Carole Krotzer

Danny has a gentle and patient approach.

3 months ago

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Jon Jensen

Great job by Jeremy. He explained everything perfectly.

3 months ago

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Rodessa Metoyer

Great service and wonderful customer support!

3 months ago

Reply from Life Alert

Thank you very much for your kind words, Rodessa. We are glad we were helpful to you! Wishing you all the best.

Jul. 23rd, 2025

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Litzy Hernandez

Josh D provided exceptional service! He thoroughly answered all my questions and addressed all my concerns with great care. It was a pleasure speaking with him, and he deserves a raise.

5 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Josh D. We'll be sure to share this review with him! Wishing you and your family all the best.

May. 29th, 2025

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janalee sanders Valley Center, CA

my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed

6 years ago

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Erin

Every person I've spoken to from Life Alert was super friendly and helpful!

4 months ago

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Heather Davis

Great friendly customer service. This has been the best experience.

4 months ago

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Lisa

I dealt with Andrew and Jessica and they were both very polite and helpful

4 months ago

Reply from Life Alert

Andrew and Jessica will be glad to hear you were pleased with their service. Wishing you the very best!

Jun. 20th, 2025

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Robert Outten

Elizabeth was very patient and friendly making the install a breeze!

5 months ago

Reply from Life Alert

Thank you, Robert, for your positive feedback! We appreciate your time, and will be sure to share this review with Elizabeth. We're wishing you all the best!

Jun. 20th, 2025

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Don Toney

Great customer service department. Equipment is very easy to operate

5 months ago

Reply from Life Alert

Dear Don, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Jun. 20th, 2025

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Danielle Kennedy

5 months ago

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Shelley Pelletier

Everything was great, friendly service and very knowledgeable

5 months ago

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Michael Lee

Customer Service Rep was very helpful and got us all set up.

5 months ago

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Brigitta Krenzer

Very good expiation how the life alert device works Very friendly

5 months ago

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Denise Jackson

Great service! Very informative staff that are really pleasant and helpful.

5 months ago

Reply from Life Alert

Denise, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

May. 29th, 2025

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SUSAN MCCORD

Ruth was very kind and professional. Offered multiple options for now and the future!

5 months ago

Reply from Life Alert

Ruth will be happy to hear you were pleased with her service, thank you for your feedback. Wishing you the best!

May. 29th, 2025

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Diane

Explained everything and made whole process simple. Very good customer service.

6 months ago

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Dolores machik

Explained carefully went through the necessary steps to ensure that I understood

6 months ago

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Jeff Little

Rep took there time to make sure the info provided was correct and went through the program so that I understood it

6 months ago

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Esther Stafford

Great customers’ service experience from all the representatives I had an interaction with!

6 months ago

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Life Alert

Elizabeth was very polite and helpful. She made setting up the devices seamless.

6 months ago

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Karen Coston

Good for what it is providing. But should be stressed to have another person there for install.

6 months ago

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DeAnne

Matthew was awesome and so were the other assistants in testing and setting up unit. Very easy.

7 months ago

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Marjorie Kish

Fast and easy to set up. Quintina FT001 was so kind and helpful with the set up.

7 months ago

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Ronnie Kennerly

How everything was explained. Ruth was very professional and was easy to understand.

7 months ago

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Larry Malone

The entire setup was well coordinated. Elizabeth was very helpful friendly and very knowledgeable.

8 months ago

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Denise Severyn

Bonnie was very helpful in getting the unit set up. I have peace of mind now where my mom is concerned.

9 months ago

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Blanche Fifer

Like how easy it was to set up Service representatives very friendly and did very well with explaining how things work

10 months ago

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Marcia Perez

I liked everything. All questions were answered clearly so that I wasn't left with More questions. Thank you!!

10 months ago

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John Andres

It was so easy to get connected. Ingrid was a very big help, and she walked me through the entire process.

10 months ago

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Dawn Sivak

Ingrid was extremely patient & helpful setting up the equipment and with the testing. She was a pleasure to work with.

10 months ago

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Elana Kelley

George was very helpful and caring! Went through everything with patience with me and mom. Was a pleasure speaking to him!

1 year ago

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Alison P

The service of enrolling in the system has been excellent. The assistance given in setting it up was amazing and I am so thankful to all involved.

1 year ago

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Larnell Flannagan

Explanation of services was well done. Presentation was thorough, but didn't need the unnecessary "short talk" to get acquainted.

1 year ago

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Edward Wojtkowski

Despite some issues getting the pendant and help button working, the tech rep was patient and persistent. It's working now and we are satisfied.

1 year ago

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Shari

Stephanie pretty much anticipated all my questions and concerns and answered them all with great patience and thoroughness.

1 year ago

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Joyce Mcguire

I liked the customer service Representative! Very helpful! The volume and fast talking of the people that did testing of the the 3 units talked too fast though. 2. Fast.

1 year ago

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Susan A Kolpack

Lena made me feel very comfortable and I felt like I was talking to my best friend. She was very knowledgeable and compassionate at the same time.

1 year ago

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Barbara Tornberg

Martin was very patient and explained everything so it was understood. Would take questions and have the answers. Very nice to talk to.

1 year ago

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Becky Fretwell

Since the initial inquiry call everything has happened just as they said it would. The equipment came very quickly and was very easy to set up .

1 year ago

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bob.kaleta@hotmail.com

Everyone I spoke with was very knowledgeable and spoke with great patients. They answered question that was very easy to understand.

1 year ago

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Mary R Fields

Barry was kind and very informative, easy to understand and let me know exactly what was going on and what would be happening!

1 year ago

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R. G.

I did not like the quality of the microphone from the pendant or help button , and I did not like that they wanted to charge me $46 for a replacement wristband because I accidentally cut the elastic on The Wristband too short.

1 year ago

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Lori Mason

Not sure yet as we are just setting it up. But it seems to be what my mom needs. Gregory was extremely helpful and nice on the phone.

1 year ago