Life Alert Logo

Life Alert

star star star star star

7.8

Overall Score

cancel
info
star star_border star_border star_border star_border

Mike McDavitt Sanford, ME

My elderly father called when my Mom had fallen. They asked a million questions. My father had to hang up and dial 911 himself. Now my Mom has passed and he has no use for the system. We want to buy out the contract but try to get a straight answer. My Dad spoke to them yesterday and they said 1/2 price $35 a month. Today I was quoted both $49 and $59. they want a pay off figure of $1618.55. Another rep said we could have the trial period pricing for the rest of the contract and they would want $719.40 to buy out the contract. These people prey on the elderly. I have never seen my Father so angry and upset in 89 years. We are going to a lawyer tomorrow. Rather give the money to a lawyer than these scam artists.

8 years ago

star star_border star_border star_border star_border

Victoria Culver Somis, CA

I have been trying to cancel this service for my mom, who has dementia, for 3 months. It is a total run around. They transferred me to 3 different places. The agents are trained to make it as difficult as possible. One agent told me he could not send me to the Tech department to explain how to "de-activate" the unit, because I did not have it with me (my mom unplugged it many months ago) and this was after he told me that it was not necessary for it to be connected or plugged in for the process. Wow! It must be a magic trick or something to de-activate it! Now they are sending me Past Due notices because I put a stop through the bank on the automatic payment. Life Alert should be ashamed!!

8 years ago

star star_border star_border star_border star_border

Jodi Kirk

My grandmother had fallen and was unconscious for TWO hours and obviously was then not able to push her button. I went to check on her and found her. Therefore she looked elsewhere for a system with fall detection. She found a system and called to cancelled life alert, however was notified she was in a three year contract, something she was unaware of. She had asked in the beginning if there was a contract and was told no by Alicia. When on the phone with contract rep JR he insisted over and over she signed a contract and was spoke in the rudest wayI have ever heard an individual speak to someone, especially a kind older woman such as my grandmother. He kept telling her they had the best service and she signed a contract so she basically could not do anything. He was condescending and spoke as though she was stupid for trying to get another system that would actually help her needs. I have never personally been so upset with a customer service call and hope no one has to go through what my sweet grandma is going through. All she wants is to be safe and life alert is actually keeping her from getting the help she needs.

8 years ago

star star_border star_border star_border star_border

John R Young Lovington, NM

I did not review anything about this company before I got it.Had to use it when I fell in the bathroom on the Base.Did not get anything but put on hold.They contacted my daughter not my wife,said daughter was only name on emergency contact.They thought I was home and had fallen in my bathroom not 40 miles away.Called them next day and told them to come get thei stuff and cancel my service.They said I couldn't,had 3 year contract.Am thinking of getting a lawyer and fighting it.Had Medical alert but it could not pick up 911 from my home,they tried everything to please me but nthing they had for a carry unit would work.Am telling everyone that I can how bad life alert is.

8 years ago

star star_border star_border star_border star_border

Jennifer Roussin

First of all, this company is VERY aggressive. They call over and over and over, me, and my mom, to go over the same information repeatedly. The big red flag was after I very carefully gave them credit card information, they called several days later to verify the credit card information. ?????? The salespeople were very smooth, very nice and friendly, but once you call to cancel the service, they are extremely rude, and literally yell at you and don't let you ask or explain anything!!!! I couldn't believe it. DO NOT use Life Alert. They didn't let my mother know in advance of the delivery day, and since she wasn't there they expected her to pick it up at the post office, even though she can't get out. they started installing equipment even before she got a chance to look at the contract. They bring the contract with the equipment, and install part of the equipment, then expect you to read the contract. See how aggressive and manipulative this is. I'm glad my mother is business savvy and refused to go along with a 3 year contract with these clowns.

8 years ago

star star_border star_border star_border star_border

Patty Rathway

I ordered this for a "peace of mind" for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn't want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson...(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute---u r saying it's going to be around a hundred bucks a month......that was with the fire and carbon monoxide detector....she didn't mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well...we received it and there was no way my mom could understand it. She called her wrist unit her "decoration". Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers....very disappointed with this system.

8 years ago

star star_border star_border star_border star_border

Julie McKnight

This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn't cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn't been connected or used for the last 2 years. I called today to cancel and they said they couldn't until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn't been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don't live with her so I can't get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn't until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn't even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.

8 years ago

star star_border star_border star_border star_border

R. Zin Hyattsville, MD

I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer's lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer's home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally "Electric", Heating, Cooking and Water Heater. The home also did not have a garage. The home had a "0" chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the "Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.

8 years ago

star star_border star_border star_border star_border

pat Patterson

I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home--only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn't work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn't as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/

9 years ago

star star_border star_border star_border star_border

Ann Ciraldo

thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them. The only time I used my pendant, help arrived quickly.

9 years ago

star star_border star_border star_border star_border

Bob Adams Irmo, SC

Life Alert service was contracted for my mother-in-law's residence. The service was supposed to do routine check ins with her to ensure that she was alright. This was misrepresented to us during the salesget sat cycle, and they do not do this. When we tried to cancel the service the process is SO COMPLEX and has so many steps that you cannot easily cancel. In today's world consumers expect ease of use and great care. Life Alert provides neither of these. It is unreal how hard they make it to complain and try to frustrate the customer into not pursuing complaints. I work in a field where you have to build customer relations and address issues professionally. The sad response from Life Alert is very telling that they do not care about customers. They are all about selling and not servicing.

9 years ago

star star_border star_border star_border star_border

V Trujillo Santa Fe, NM

Oct 2016 I cancelled three years of service for my mom. The rep on the phone was very pushy and wanted me to continue service. We have had five false alarms in 3 years. Once when I was in a restaurant WITH my mom! Another time my moms phone was not working and my brother was in route (15 min) to her house to make sure she was ok. I told this to the operator and asked her to wait until I heard from my brother. The operator DID NOT LISTEN and called the paramedics anyway. It was a huge problem that my brother had to resolve with the men who showed up from the fire dept. I CLEARLY TOLD THE OPERATOR TO NOT CALL THE PARAMEDICS and she did anyway. My Mom was fine, her phone was out of order. You must be at the site of the "box" in order to cancel service. No instructions were given for disconnecting the phone. I ended up messing up my moms phone service. We had to wait two days till the phone company came and fixed the problem. In summary the reps are extremely pushy and the operators don't listen. I now hate Life Alert and do not recommend them.

9 years ago

star star_border star_border star_border star_border

P L McCrindle Necedah, WI

I fell in the kitchen and could not get up , had severe pain and swelling in my right ankle. I pressed the button and the contact was " life alert, please hold," this message was repeated 10 times with no personal contact. I pressed the button with the same results for a total of 10 times. We live in a rural community with mostly second homeowners who come up either every other week or whenever, I sort of side swam to my door and yelled out "HELP" and as luck or happenstance one of my neighbors who happened to come up for the weekend heard me and took me to the emergency site. My right ankle was fractured on both sides. When I relayed this to Life Alert they said it was my error as they did not receive any call from my pendant. I researched other providers and switched asap!

9 years ago

check_circle

Review Source

star star star star star

Kathy

Life alert was very nice and extremely helpful!

3 months ago

Life Alert Logo

Reply from Life Alert

Thank you very much for sharing your positive experience with Life Alert, Kathy. We appreciate your time to write this review and wish you all the best!

Nov. 26th, 2025

check_circle

Review Source

star star star star star

Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

3 months ago

star star star star star

Phyllis Polk

I liked the friendliness of the people that spoke to me.

3 months ago

star star star star star

Vickie Henson

Excellent customer service would suggest to everyone

3 months ago

star star star star star

Bill

Super friendly ladie that was concerned for my wife and I

3 months ago

star star star star star

Button Howard

Very easy to to deal with. A true pleasure!

3 months ago

check_circle

Review Source

star star star star star

janalee sanders Valley Center, CA

my grandmother had this and it was literally a life saver! I was on the receiving end of a phone call because she had fallen. the best thing is that it puts the whole family at ease because we can get help quickly if needed

7 years ago

star star star star star

Julie Scott

Dry professional and prompt when answering during testing period

3 months ago

check_circle

Review Source

star star star star star

Robert Stancil

Incredibly prompt upon receipt of equipment; very helpful and courteous

4 months ago

star star star star star

Susan Rostenberg

Pleasant knowledge representative. Easy to understand terms of Life Alert.

4 months ago

check_circle

Review Source

star star star star star

Nancy Williams

Very happy with customer service. Very professional and polite.

4 months ago

check_circle

Review Source

star star star star star

Wildflower

So far so good. CHARLINE WAS VERY IMPRESIVE AND PROFESSIONAL.

4 months ago

check_circle

Review Source

star star star star star

James Steuterman

You've thought of everything! Very happy And feeling comfortable and safe!!!

4 months ago

Life Alert Logo

Reply from Life Alert

Dear James, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Oct. 8th, 2025

star star star star star

Lisa Chibbaro

Everyone we spoke with was informative, kind and understanding

4 months ago

Life Alert Logo

Reply from Life Alert

Thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing you and your family all the best.

Oct. 1st, 2025

check_circle

Review Source

star star star star star

Carol Harshman

Elizabeth was very kind and professional. We appreciated her help.

4 months ago

Life Alert Logo

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Elizabeth to acknowledge her good work!

Oct. 1st, 2025

check_circle

Review Source

star star star star star

James bouffard

I liked the simple instructions and that I was not rushed with the set up

5 months ago

Life Alert Logo

Reply from Life Alert

Hi James, thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Sep. 24th, 2025

check_circle

Review Source

star star star star star

Dorothy Urbanavage

Carmen was very accommodating to my schedule and helpful in setting up system.

5 months ago

Life Alert Logo

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with her. We're wishing you all the best!

Sep. 24th, 2025

check_circle

Review Source

star star star star star

Sheila

Kathleen was very nice and friendly. She explained things thoroughly.

5 months ago

check_circle

Review Source

star star star star star

Joe Dobie

I like everything. Very professional and knowledgeable person Elizabeth.

5 months ago

check_circle

Review Source

star star star star star

David Kalb

Awesome help explaining everything! I have tested all the equipment

5 months ago

star star star star star_border

Marcia Loper

Elizabeth (MI015) was awesome in helping me get the Life Alert system set up for my father-in-law.

5 months ago

check_circle

Review Source

star star star star star

Sheryl Tucker

The setup process was very easy. Box was very wet when received

5 months ago

check_circle

Review Source

star star star star star

Carolyn Weddle

Carmen provided expert, friendly service from start to finish in setup of the system.

5 months ago

check_circle

Review Source

star star star star star

Sandy Bower

All staff friendly, caring, knowledgeable. I feel much safer now with Life Alert.

6 months ago

Life Alert Logo

Reply from Life Alert

Dear Sandy, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Aug. 19th, 2025

check_circle

Review Source

star star star star star

Jim Gardner

I like the people they were awesome. Most of all I know I can’t get help anytime I need it.

6 months ago

check_circle

Review Source

star star star star star

Kevin Wisor

Easy to use. Easy to set up. Works very well .was told we would receive a free gift but we didn’t

6 months ago

Life Alert Logo

Reply from Life Alert

Thank you for your feedback, Kevin. Please email us at wecare@lifealert.com with your account information, so that we may look into this for you. Wishing you the best!

Jul. 31st, 2025

check_circle

Review Source

star star star star_border star_border

Peter from NY

Agent kept saying that she was in this business for 14 years. What I asked her about was there a comparable product on Amazon?

7 months ago

star star star star star

Laura Shannon

The lady on the phone was very helpful and kind. She took her time to guide us through the process.

8 months ago

Life Alert Logo

Reply from Life Alert

Thank you for your kind words. We always do our best to explain our life-saving services in detail. Wishing you all the best!

Jun. 12th, 2025

check_circle

Review Source

star star star star star

Michael Pidding

I was impressed by the level of professionalism and outstanding customer relations in all aspects of the process.

9 months ago

Life Alert Logo

Reply from Life Alert

Thank you very much for your positive feedback, Michael. We appreciate your time, and are here for you 24/7!

May. 29th, 2025

star star star star star

Jennifer Baker

I've used life alert in the past for a family member and they proved themselves totally trustworthy.

9 months ago

Life Alert Logo

Reply from Life Alert

Thank you very much for your kind words. We are glad we were helpful to your family member. Wishing you all the best.

May. 13th, 2025

check_circle

Review Source

star star star star star

Lue Irris Allen

Easy to understand. I enjoyed talking to her. She listened to my experiences as to why I wanted to have life alert.

10 months ago

star star star star star

Lynn Walker

As I just got this activated, those people were very good and knowledgeable. I hope I never have to use it.

10 months ago

star star star star star

Helen schirr

Representative was thorough. Couldn’t have been any nicer and so informative. Really put us at ease

10 months ago

star star star star star

Annie Skarie

Very informative. Kathleen was such a wonderful person to talk to about my needs. Follow up was just as great too.

10 months ago Edited April 1, 2025

check_circle

Review Source

star star star star star

cindy lane

Loved all the information, the time and patience from Andrew W. He was wonderful and the reason I signed up!!!

10 months ago

check_circle

Review Source

star star star star star

Terry Dewitt

Walking thru the setup of our system Jennifer EB012 was very friendly and made the process and setup went very quickly.

10 months ago

star star star star star

Fran Murtha

It’s been a great experience , Angel and Selena were great. I fill very safe now. Thank you again Fran Murtha

11 months ago