Name: Life Alert
Rating: 4.9

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Patrick Caputo Staten Island, NY

My Mom called first. She could not say enough about Lauren who answered Mom’s every question. I followed up and had the pleasure of speaking to Lauren as well. I run the service division for a large corporation so I know great service when I experience it. I feel compelled to say that Lauren provided us both with the best customer service I have ever encountered. Outstanding! This employee exemplifies what customer service should be. Pleasant, Knowledgeable and Precise Lauren explain ed life alerts terms and conditions with ease. I am looking forward to receiving the equipment and working together with Lauren and the team to provide Mom with a More confident and safer lifestyle with life alert on her side.

2 years ago

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Chad Techounda Amsterdam, NH

When I reached my mid-seventies, I became acutely aware of the vulnerabilities age brought with it. Many of my peers talked about their fear of being alone in an emergency, and I shared their sentiment. Then my daughter introduced me to Life Alert. Initially, I was hesitant, fearing another complicated gadget. But its simplicity stunned me. One button, and I'm connected to help. Since then, my daily routines have regained a sense of normalcy. I garden, read, and even dance, knowing that if a moment of distress comes, I'm not truly alone. Life Alert hasn't just given me security; it's rejuvenated my spirit and zest for life. To other seniors out there: it's never too late to embrace safety and independence in one go.

2 years ago

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Chris Wallace Glendale, CA

Before introducing Life Alert into our family, the constant worry about the safety of my aging parents was a heavy weight on my shoulders. My father had experienced a fall previously, and the sheer thought of it happening again, possibly without anyone around, was haunting. Enter Life Alert, and it’s been nothing short of a transformative experience. The convenience and assurance it offers are unparalleled. The single-button design is user-friendly, even for someone like my mom, who often finds technology intimidating. In our experience, upon activation, the response is swift and efficient. It's evident that their 24/7 monitoring team genuinely cares about their users. Beyond the physical safety it provides, the emotional peace of mind it has brought our family is immeasurable. Now, when I'm at work or even on vacation, I'm secure in the knowledge that my parents have a direct lifeline to immediate assistance should they ever need it. The freedom it offers them, and the relief it brings me, makes Life Alert one of the most invaluable investments we've made. To anyone considering Life Alert for their loved ones, I say without hesitation: it's a game changer. The peace and security it's brought our family is worth its weight in gold.

2 years ago

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Noemi Gunderson-Smith Salt Lake City, UT

Life Alert played a vital role in ensuring the well-being of my grandparents during their old age. As they faced health challenges, this remarkable service proved to be a lifeline, granting them immediate access to medical assistance with just a push of a button. The peace of mind it offered to our family was immeasurable, knowing that help was always available. Life Alert's highly trained staff responded promptly to emergencies, swiftly dispatching medical professionals. This invaluable support allowed my grandparents to maintain their independence, while we knew they were in safe hands. Life Alert undoubtedly enhanced their quality of life and eased our concerns during their golden years.

2 years ago

Reply from Life Alert

Dear Noemi, thank you for your kind words. Life Alert invests in its products and in all its employees, dispatchers and staff. We also do not outsource our monitoring dispatch center like others do, and we are one of only two medical alert companies that earned the prestigious 5-Diamond award with TMA (The Monitoring Association). But most importantly, we care about our members and their families and have been bringing peace of mind for over 37 years.

Aug. 1st, 2023

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Larry Solomon Salt Lake City, UT

As a senior citizen, I cannot express enough gratitude for my favorite medical device. This device has truly been a lifesaver, providing me with independence and peace of mind. Its user-friendly design and intuitive controls make it easy for me to monitor my health parameters on a daily basis. With accurate readings and real-time alerts, it has helped me stay proactive in managing my well-being. The device's portability and durability ensure that I can take it with me wherever I go. It has become an indispensable tool in my healthcare routine, and I highly recommend it to fellow seniors looking to maintain their health with confidence. Go Life alert Go!

2 years ago

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All Things Amanda Escondido, CA

Excellent customer service! Everyone was kind, patient, & friendly. They made it all so easy. It’s an amazing product & I’m glad we have it in our home. I know it gives my mom a feeling of security knowing if something happened to her she can contact Life Alert at the touch of a button & get help. She will be wearing the pendant so she will have availability with Life Alert at all times during the day. We also have one in the bathroom & the main station in the living room. The gps she will carry in her purse & has the security knowing they can find her anywhere in the United States. We are blessed to have this product available to us.

2 years ago

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Jazmin G. Whittier, CA

I’m really impressed with this device. It had a activation fee just like a cell phone which I expected, but I only paid $25 for the device. I would have paid a lot more for the device to give me a piece of mind when it comes to my grandmother. This device gives her some of her independence back and I can tell she feels safer having it on. The activation was simple, and they did a test call on the device to make sure everything was working properly. My grandmother is very hard hearing and this thing is loud. And it’s VERY simple for her to use. ONE BUTTON. that’s it.I went with the top tier plan which has 24hr access to a RN with a push of the button, but also auto fall alert. It works by knowing the users center of gravity, if they fall the device automatically contacts the company. The company then calls the device and if there is no response, they automatically send an ambulance to the address as well as contacts me. This could be a critical life-saving feature if the user was knocked unconscious, and/or bleeding from a severe head wound. It’s given me such a piece of mind, and you can’t put a price on that

3 years ago Edited May 15, 2023

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Anayeli Cazares Blythe, CA

Kathy was excellent at explaining the process of getting Life Alert bought, and up and working. We have not received the package from UPS yet, but it sounds like it's going to be simple, and they will be walking us through installation when it arrives. Kathy will remain as our contact for any questions, so there is more of a personal connection there than with a lot of other companies. Hopefully, knowing that we will have help available at the touch of a button will give us peace of mind. The only thing I wish was available, that isn't, is fall detection where if you fall and are not conscious, that Life Alert would be able to sense the fall. Evidently that technology is not perfected yet. But this button still offers a big layer of protection that we haven't had. I am happy we are taking this step.

3 years ago

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John Morgan

Amy L. (Customer Service) was outstanding. Made the decision easy. Company reputation is also outstanding.

2 months ago

Reply from Life Alert

Dear John, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Mar. 10th, 2026

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Justine Fedow

Elizabeth was incredibly helpful and kind through the entire process! Nothing was confusing and the setup went 100% smoothly, 10/10 all around!

3 months ago

Reply from Life Alert

Justine, thank you for sharing your positive experience with Life Alert. We will forward your review to Elizabeth to acknowledge her great work! Wishing you all the best.

Jan. 14th, 2026

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Donna Burgess

Everything was easy to set up and tested. Everyone was pleasant to talk with and explained everything to me. Im feeling safer already.

3 months ago

Reply from Life Alert

Thank you very much, Donna. You are in good hands!

Jan. 14th, 2026

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kathy garton

It was a very easy process to set up my mom‘s life alert. Thank you so much. I already feel better knowing she has it.

3 months ago

Reply from Life Alert

Thank you for your positive feedback, Kathy! We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Jan. 14th, 2026

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Aaron Bertoniere

The customer service woman was extremely helpful, professional and courteous. Helped me as we set up and tested each single device and was extremely patient and friendly.

4 months ago

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LateBloomer

Everyone has been wonderful during the set up and sign up processes. Not overly pushy, but extremely kind and helpful, with great follow-through. Thank you!

5 months ago

Reply from Life Alert

We are happy to hear you were pleased with our service. Wishing you the very best!

Nov. 26th, 2025

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Robin Harold

Claudia did a wonderful job on i forming on the equipment She talked about the differences in the life alert equipment. She explained how yours work and how it different from others.

6 months ago

Reply from Life Alert

Dear Robin, thank you for your kind review about Claudia. We'll be sure to share it with her to acknowledge her good work! Wishing you the best.

Oct. 16th, 2025

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Marie Woodard

Ms. Inga provided excellent assistance in setting up Life Alert for my parents. Based upon excellent customer service, I too am considering getting Life Alert due to me having chronic vertigo.

7 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and have forwarded this review to her. We're wishing you the best!

Oct. 1st, 2025

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Ingrid Falanco

The set-up was very easy and the devices are simple to use. Everyone was very professional and kind. I have peace of mind knowing that my mom will have the help if ever needed.

7 months ago

Reply from Life Alert

Thank you very much, Ingrid. Your mom is in good hands!

Sep. 24th, 2025

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Angela Brown

All persons I talked to were very nice and helpful! Doc Mack is our representative and couldn’t have been any more supportive, helpful, patient, honest, and kinder! Very thorough explanation and answered our questions!

7 months ago

Reply from Life Alert

Doc Mack will be happy to hear you were pleased with his service. Wishing you the very best!

Sep. 24th, 2025

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Susanne Swinson

Jennifer was so friendly and professional. She helped me every step of the way in getting my mom’s system set up. I was very pleased with the level of customer care she provided.

8 months ago

Reply from Life Alert

Thank you very much for your kind words about Jennifer. We are glad she was helpful to you and your mother! Wishing your family all the best.

Aug. 6th, 2025

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L McGaffey

8 months ago

Reply from Life Alert

We are glad to hear of your positive experience with Life Alert! We have been providing families with peace of mind for over 38 years. We wish you all the best!

Jul. 23rd, 2025

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Charles Smith

Frank was great in informing me how the service works and the advantages of having the ability for my father in law to be in contact with someone in the event of an emergency. The shower button was an extra plus! Can’t wait to get my father in law started!

10 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Frank. We're wishing you all the best!

Jun. 12th, 2025

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Darrel Rogers

Jeff P was amazing and very thorough! He answered all of our questions and went above and beyond to get the process started. He deserves a GOLD STAR!!!! Thank you for this affordable service! We feel confident that Gramma will receive the help she may need!

11 months ago

Reply from Life Alert

Thank you for your kind words about Jeff. We will share this review with him -- he will be glad to know he was helpful to you and your grandmother. We wish your family the best!

May. 29th, 2025

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Nancy Wohnoutka

I spoke to Jennifer and she thoroughly explained all the system and how it all worked. After receiving the system Jennifer again went through each piece of equipment so I felt totally confident in it. This system has given me peace of mind as I’m covered no matter I go. Thank you Life Alert for my peace of mind!

11 months ago

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Sonia Rockwell

Selena was an absolute doll! She was so helpful, clear and concise it made the activation process easy! Thank you Selena for making this next step a welcoming one and simple to understand making our whole family feel safe! God Bless! Xx

11 months ago

Reply from Life Alert

Thank you so much for sharing your positive experience with Life Alert. We appreciate your time to write this review and will be sure to share it with her! We wish your family all the best.

May. 21st, 2025

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Jo

Scott G. was terrific. Told him he should be President of the company. So enthusiastic and sincere about his product. And so patient answering all my questions in numerous telephone conversations over a period of probably several years. I’m loving the pendant I wear around my neck. I was concerned that it might be heavy and uncomfortable, but it is so light that I don’t even realize I’m wearing it.

1 year ago

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Serena Lee

All the reps who helped me throughout the entire process, from before purchase to the purchase and then the set-up were very courteous and answered all my questions. They were all ready to go when I phoned in the day we received the devices. The contract and forms had a prepaid envelope ready for pickup. The whole organization was very professional and organized. I’m very impressed with how thoroughly everyone explained everything to me. Talk about peace of mind!

1 year ago

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Claire Bennett

When you are going through a stressful time with aging parents helpful and clear information means the world. Joshua D. gave diamond level service. He was thorough, clear, and compassionate walking me through the service and details of features. I feel informed about how it works and what to expect. I feel a sense of relief after my time working with Joshua.

1 year ago

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Susan G. Mick

I felt that on my test it took to long for someone on the other side to answer. I could here calling the response person three times before there was a voice,40 seconds. That is almost a minute to answer. I would of like botton pushed and someone was there. When a person needs life help you have three minutes to start CPR. 40 seconds means you now have 2.20 seconds left. Also was hard to hear dispatch.

1 year ago

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Stephanie Cicilline Given

After the sales call with credit card provided for equipment shipment, too many calls to confirm shipping info. A workday in a classroom. Wasn’t able to answer calls. One call with message requesting confirmation of info, would have been helpful. So many calls to confirm again, was not helpful. Testing units was easy. Dispatchers were professional and pleasant. Rep who worked me through testing- Cassidy, was knowledgable and patient. A pleasure!

2 years ago

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Blue Montgomery, AL

The life Alert agent, Julie C, was so helpful in answering all our questions. She made the experience of learning about the service and how everything works and getting the service ordered a pleasant one. It also reflects well that the company employees have such a helpful attitude and demeanor amongst all the various people I have talked with during this decision making process.

2 years ago

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Lacy Clearwater Gilbert, AZ

Life Alert became our guardian angel when my grandmother fell at home. She pressed her pendant, and help arrived swiftly. Life Alert's expertise in handling medical emergencies and their unwavering commitment to their users was evident. Thanks to them, my grandma received timely medical attention, preventing further complications. We can't express our gratitude enough for this lifesaving service.

2 years ago

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Shannon Jaji Jakarta, JK

When my father suffered a sudden heart attack, Life Alert was his lifeline. He pressed the button, and within minutes, paramedics were at our door. Their quick response saved his life. Life Alert's expertise in handling medical emergencies and their commitment to providing immediate assistance made all the difference. Thanks to them, my dad made a full recovery, and we'll forever be grateful for their service.

2 years ago

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Olivia Carmichael Kansas City, MO

I've always been the worrywart of the family, especially when it comes to my older sister's active lifestyle. Imagine my fear when I got that alert while vacationing in Hawaii! Blessedly, Life Alert had already dispatched an ambulance and alerted her neighbor to check on her. By the time we spoke, she was already in good hands and doing fine. Life Alert took years off my worrying, I can tell you that

2 years ago

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Ulysses Walicki

While vacationing overseas, I received an urgent notification from Life Alert about my uncle's fall in his home. The speed and efficiency with which Life Alert coordinated emergency services were truly commendable. Within minutes, medical personnel were at his residence to provide critical care. Knowing that such a reliable service was watching over my uncle's well-being, especially when I couldn't be there, brought an immeasurable sense of relief and gratitude.

2 years ago

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Sam Ibrahim Salt Lake City, UT

I legit fell... and i couldn't get up. That is the funny part i am actually in my 40's and have life alert... i have a severe disability and heart condition. My kids helped me by getting this, and now they dont worry. I tripped over a chord in my living room... and fractured a part of my lower body... i wouldnt of been able to get to my cellphone.. life alert was useful for me.

2 years ago

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Elizabeth Odenson VA

Ever since my mother's unexpected fall last winter, the thought of leaving her alone became my biggest nightmare. Life Alert changed that for us. This device, with its simple one-button mechanism, bridged the gap between my mother's independence and my peace of mind. Every time I hear its gentle beep during our weekly test, my heart sends a silent thank you. It's more than a device; it's a guardian angel for our loved ones.

2 years ago

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Peter Abu Los Angeles, CA

I feel safer with life alert. Ultimately i know someday ill unfortunately exit this planet... but while im on it i want to enjoy as much of life as i can, and life alert is allowing me that... i don't want to leave my own home, so this is my compromise to my kids, doing life alert made our relationship stronger too... i get to see them more... no nursing home.. hell no.

2 years ago

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Yasmine Blundington Seattle, WA

A heartfelt shot out to Life alert from the daughter of two older grandparents. This device helped them sleep at night. Unfortunately they are no longer with us. But during their life, they used the button twice, and both times, they were responded to very fast, this extended their life for 15 years (according to doctors after)... now at the ages of 96, they both are no longer with us, thanks Life alert for those extra golden years.

2 years ago

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Tobias Bi Dallas, TX

Really really happy i found this company years ago... i did not hear about it from better call saul, i heard about it actually from watching some senior gadget review content. Got it for Grandmama, it's less time spent worrying about her, and knowing she has the ability to just hit that button and they are on the phone almost instantly, its like there is an RN but not the same cost of having a nurse in the home.

2 years ago

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Theodore Manderson Zoetermeer, ZH

Grateful & Reassured: Life Alert has been a true lifesaver for our family. When my elderly mother had a fall at home, the swift response from Life Alert's emergency team was impressive. Their caring and attentive operators calmed her down and dispatched help immediately. Knowing she can summon assistance with a press of a button gives us peace of mind. Life Alert has become an indispensable part of our lives, providing reassurance that our loved ones are protected, no matter the circumstances.

2 years ago

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Sander Mohammed Miami, FL

Life Alert truly saved my life during a terrifying house fire. I was caught unaware, trapped on the upper floor with flames rapidly engulfing the lower level. In a state of panic, I pressed the Life Alert button, and within moments, help was on the way. The calm voice on the other end assured me that emergency services were alerted, and I would be rescued soon. Their swift response and coordination with the fire department ensured my safe evacuation. Without Life Alert, I shudder to think of the outcome. I am forever grateful for their life-saving technology and dedicated team.

2 years ago

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Rina Kumari Denver, CO

Life Alert literally saved my life. During a medical emergency, I was able to press the button on my Life Alert device and receive immediate assistance. Their quick response and professional emergency services ensured that I received the necessary help in a timely manner. Without Life Alert, the situation could have been much worse. Their reliable and life-saving services have given me and my family peace of mind, knowing that help is just a button press away.

2 years ago

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olimpia jose jose Salt Lake City, UT

My avo and i have been living together but i have to go to work, so i use life alert to babysit her on the night shift for her safety. I've been doing the same thing for 5 years now, she has had to use it once, when she fell in the kitechen and slipped. it worked perfectly, worth every penny. If you think to yourself "im not sure if its worth the price"... guess what, a life is priceless. I can work without thinking "is my avo safe?", she is.

2 years ago

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Yesenia Tatiana

In the stillness of the night, I used to lie awake, plagued by worries and the fear of the unknown. But then Life Alert entered my life, like a guardian angel granting me peace of mind. With its presence by my side, I drifted off to sleep knowing that help was just a button press away. No longer did I fear the unexpected. Whether it was a medical emergency or a sudden fall, Life Alert was there, ready to summon assistance at a moment's notice. With every peaceful slumber, I realized the true power of this remarkable tool, ensuring I slept better and dreamed sweeter. I'm giving 4 stars because i like to leave it open for improvement... so far so good and im 1 year in :)

2 years ago

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Craig Zali Chicago, IL

Happy 4th and blessings to life alert! My prayers were answered on 5/30/23 when i had to call them using the button... one open heart surgery later, i find myself using a walker... but guess what? I'm alive to see the birth of my grandson. I owe it to this small little device that i am here, the doctor literally told me "If you didnt have life alert, you would not have made it to the phone", and you wouldn't of gotten to the hospital in time... Life is a game of small things sometimes, and this one small thing saved my life.

2 years ago

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Shelly Brix

After so long still working... this is crazy. Literally used the same device for both of my grandparents. Unfortunately one passed away 4 years ago... my grandma though is using my dear grandpas same device... and its now 4 years in as well... thats 8 years of use... i'll probably contact them in 1 year to switch it out ... an abundance of caution.. but geezus. Talk about value. The one time we needed them it was a 3 second pickup from the time my grandma pressed it... she wouldn't stop talking about how thankful she was about it. She doesn't talk much, but she wouldn't stop raving.

2 years ago

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Prater Stanton Chicago, IL

Never did i think in my life that i would see the day where i needed this kind of thing but after i fell the first time my 3 kids made me get it. Now ... i have fallen a 2nd time, and it was a serious issue as i fell down stairs. I have some issues with equilibrium at times. EMS was there very quickly im talking within had to be five minutes. Surely i cannot rave enough about the service, i'd of been crawling around unable to do anything without them. Hope to live many more years, with life alert if i ever need em again.

2 years ago

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Kary Leiva Los Angeles, CA

Spoke with Liam and he was outstanding. He was thorough in explaining the process and how life alert works. Liam was very patient in answering our questions and he was a great listener as well. We are more than satisfied with beginning this journey and we believe that the safety of our mom is very important. Liam seemed to understand that. We would recommend a life alert to anyone who needs it. The program cost is very reasonable

2 years ago

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

2 years ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

2 years ago Edited May 18, 2023