Name: Life Alert
Rating: 4.9

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Megan Pellino

Donna Dudchock was great at answering our questions and walking us through the products offered.

1 month ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Donna.

Feb. 5th, 2026

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Don Naughton

Alicia was very informative and pleasant. Good to work with someone so uplifting!

1 month ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Alicia to acknowledge her good work. We are glad we can help provide you with the peace of mind.

Feb. 5th, 2026

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Peter Gianatiempo

Mr Paul C. was a representative I dealt with since day one ordering Life Alert for my mother in law who is a 3 time cancer survivor. This gentleman checked on me every other day, not bc of the sale of Life Alert, but bc of my families well being. I am beyond myself! Especially in the days we live in now, he was so compassionate & caring. I can use many positive adjectives, but I could write a book about what a man he is. Life Alert should be THANKFUL he is an employee for you and if the world had many people like him in the world, the world would be a better place. A total gentleman, compassionate, caring, and twice a week he would check on us! Please recognize his outstanding dedication for what he does!

1 year ago

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Patrick Caputo Staten Island, NY

My Mom called first. She could not say enough about Lauren who answered Mom’s every question. I followed up and had the pleasure of speaking to Lauren as well. I run the service division for a large corporation so I know great service when I experience it. I feel compelled to say that Lauren provided us both with the best customer service I have ever encountered. Outstanding! This employee exemplifies what customer service should be. Pleasant, Knowledgeable and Precise Lauren explain ed life alerts terms and conditions with ease. I am looking forward to receiving the equipment and working together with Lauren and the team to provide Mom with a More confident and safer lifestyle with life alert on her side.

2 years ago

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Chad Techounda Amsterdam, NH

When I reached my mid-seventies, I became acutely aware of the vulnerabilities age brought with it. Many of my peers talked about their fear of being alone in an emergency, and I shared their sentiment. Then my daughter introduced me to Life Alert. Initially, I was hesitant, fearing another complicated gadget. But its simplicity stunned me. One button, and I'm connected to help. Since then, my daily routines have regained a sense of normalcy. I garden, read, and even dance, knowing that if a moment of distress comes, I'm not truly alone. Life Alert hasn't just given me security; it's rejuvenated my spirit and zest for life. To other seniors out there: it's never too late to embrace safety and independence in one go.

2 years ago

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Chris Wallace Glendale, CA

Before introducing Life Alert into our family, the constant worry about the safety of my aging parents was a heavy weight on my shoulders. My father had experienced a fall previously, and the sheer thought of it happening again, possibly without anyone around, was haunting. Enter Life Alert, and it’s been nothing short of a transformative experience. The convenience and assurance it offers are unparalleled. The single-button design is user-friendly, even for someone like my mom, who often finds technology intimidating. In our experience, upon activation, the response is swift and efficient. It's evident that their 24/7 monitoring team genuinely cares about their users. Beyond the physical safety it provides, the emotional peace of mind it has brought our family is immeasurable. Now, when I'm at work or even on vacation, I'm secure in the knowledge that my parents have a direct lifeline to immediate assistance should they ever need it. The freedom it offers them, and the relief it brings me, makes Life Alert one of the most invaluable investments we've made. To anyone considering Life Alert for their loved ones, I say without hesitation: it's a game changer. The peace and security it's brought our family is worth its weight in gold.

2 years ago

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Noemi Gunderson-Smith Salt Lake City, UT

Life Alert played a vital role in ensuring the well-being of my grandparents during their old age. As they faced health challenges, this remarkable service proved to be a lifeline, granting them immediate access to medical assistance with just a push of a button. The peace of mind it offered to our family was immeasurable, knowing that help was always available. Life Alert's highly trained staff responded promptly to emergencies, swiftly dispatching medical professionals. This invaluable support allowed my grandparents to maintain their independence, while we knew they were in safe hands. Life Alert undoubtedly enhanced their quality of life and eased our concerns during their golden years.

2 years ago

Reply from Life Alert

Dear Noemi, thank you for your kind words. Life Alert invests in its products and in all its employees, dispatchers and staff. We also do not outsource our monitoring dispatch center like others do, and we are one of only two medical alert companies that earned the prestigious 5-Diamond award with TMA (The Monitoring Association). But most importantly, we care about our members and their families and have been bringing peace of mind for over 37 years.

Aug. 1st, 2023

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Larry Solomon Salt Lake City, UT

As a senior citizen, I cannot express enough gratitude for my favorite medical device. This device has truly been a lifesaver, providing me with independence and peace of mind. Its user-friendly design and intuitive controls make it easy for me to monitor my health parameters on a daily basis. With accurate readings and real-time alerts, it has helped me stay proactive in managing my well-being. The device's portability and durability ensure that I can take it with me wherever I go. It has become an indispensable tool in my healthcare routine, and I highly recommend it to fellow seniors looking to maintain their health with confidence. Go Life alert Go!

2 years ago

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All Things Amanda Escondido, CA

Excellent customer service! Everyone was kind, patient, & friendly. They made it all so easy. It’s an amazing product & I’m glad we have it in our home. I know it gives my mom a feeling of security knowing if something happened to her she can contact Life Alert at the touch of a button & get help. She will be wearing the pendant so she will have availability with Life Alert at all times during the day. We also have one in the bathroom & the main station in the living room. The gps she will carry in her purse & has the security knowing they can find her anywhere in the United States. We are blessed to have this product available to us.

2 years ago

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Jazmin G. Whittier, CA

I’m really impressed with this device. It had a activation fee just like a cell phone which I expected, but I only paid $25 for the device. I would have paid a lot more for the device to give me a piece of mind when it comes to my grandmother. This device gives her some of her independence back and I can tell she feels safer having it on. The activation was simple, and they did a test call on the device to make sure everything was working properly. My grandmother is very hard hearing and this thing is loud. And it’s VERY simple for her to use. ONE BUTTON. that’s it.I went with the top tier plan which has 24hr access to a RN with a push of the button, but also auto fall alert. It works by knowing the users center of gravity, if they fall the device automatically contacts the company. The company then calls the device and if there is no response, they automatically send an ambulance to the address as well as contacts me. This could be a critical life-saving feature if the user was knocked unconscious, and/or bleeding from a severe head wound. It’s given me such a piece of mind, and you can’t put a price on that

2 years ago Edited May 15, 2023

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Anayeli Cazares Blythe, CA

Kathy was excellent at explaining the process of getting Life Alert bought, and up and working. We have not received the package from UPS yet, but it sounds like it's going to be simple, and they will be walking us through installation when it arrives. Kathy will remain as our contact for any questions, so there is more of a personal connection there than with a lot of other companies. Hopefully, knowing that we will have help available at the touch of a button will give us peace of mind. The only thing I wish was available, that isn't, is fall detection where if you fall and are not conscious, that Life Alert would be able to sense the fall. Evidently that technology is not perfected yet. But this button still offers a big layer of protection that we haven't had. I am happy we are taking this step.

2 years ago

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Jim volkmann

Walked us through set up very efficiently! Very little time spent making sure everything worked properly.

2 months ago

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Helen Brander

She was very precessional and patient. She explained every thing so we were totally comfortable at the end of the experience.

3 months ago

Reply from Life Alert

Thank you very much for your kind words, Helen. We are glad we were helpful to you! Wishing you all the best.

Nov. 12th, 2025

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Life Alert

Comfort for mom and her family. We live out of state so a comfort to know she has this device. I thought we were going to get a white watch.

3 months ago

Reply from Life Alert

We have been providing families with peace of mind for over 38 years. We wish your family all the best!

Nov. 12th, 2025

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Thomas Warner

So far everything is going well, the officials that my mother & I have talked with have been very professional and courteous. They made the process very easy to navigate.

5 months ago

Reply from Life Alert

Thank you very much for your kind words. We are glad we were helpful to you and your mother. Wishing you all the best.

Sep. 24th, 2025

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Susanne Swinson

Jennifer was so friendly and professional. She helped me every step of the way in getting my mom’s system set up. I was very pleased with the level of customer care she provided.

6 months ago

Reply from Life Alert

Thank you very much for your kind words about Jennifer. We are glad she was helpful to you and your mother! Wishing your family all the best.

Aug. 6th, 2025

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L McGaffey

6 months ago

Reply from Life Alert

We are glad to hear of your positive experience with Life Alert! We have been providing families with peace of mind for over 38 years. We wish you all the best!

Jul. 23rd, 2025

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K Lafionatis

Elizabeth was very thorough, patient and professional -at no time did i feel rushed as she helped me setup and test the pieces of my new system. Highly recommend her as an educator & point of contact

7 months ago

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Chris Moody

Martin B was absolutely outstanding in every way. He is an perfect example of customer service. Martin was very friendly and showd heartfelt concern for my Mother which I deeply appreciated. Thank you Martin!

7 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Jul. 16th, 2025

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Charity Schwalbe

The reason I'm only giving a two-star rating, it's because of a woman named Sarah. Apparently the delivery dates were not what they had told me originally. So when I called to talk to her salesman Joel, I got a woman named Sarah. If you record your calls for your business, please check into this Sarah. She was not only condescending, she was rude and very frustrating!! Everyone else in your company has been amazing!! I'd like to find out who does Sarah is that answers the phone when I'm trying to meet Joel in New York. I would like to file a formal complaint with corporate about her!!!! It's really too bad that one woman out of 15 people I've talked to brought your rating from five stars down to two!!

7 months ago

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Michele

Customer service is friendly with simple instructions you are guided through by a representative. This devise brings such peace of mind that your loved one is never alone and is a button push to help and safety.

7 months ago

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Sarah

Marian's customer service was exceptional. She was kind, compassionate and extremely knowledgeable, and gave us full confidence that life alert is the best way forward for our loved one.

8 months ago

Reply from Life Alert

Thank you very much for your review about Marian! We have forwarded it to her to acknowledge her good work. We are glad we can help your loved one stay independent, and provide you with peace of mind. Wishing you the very best.

Jun. 12th, 2025

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Craig Engler

Very helpful. Made process easy. Elizabeth was great

2 weeks ago

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Griselda Flores/Luycx

Awesome liked everything very professional

2 weeks ago

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Brooke Davenport

Marie and frank were amazing. Very kind and patient

2 weeks ago

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Jackie Prideaux

Very thorough and easy to understand process.

3 weeks ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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April Darre

Laura was very thorough and informative.

3 weeks ago

Reply from Life Alert

Thank you very much for your note and for your kind words about April.

Feb. 5th, 2026

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Fannie Cole

I liked the clarity of the presentation.

3 weeks ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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Angel Jamar

5 stars it's working good today thank you

3 weeks ago

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Darrel Rogers

Jeff P was amazing and very thorough! He answered all of our questions and went above and beyond to get the process started. He deserves a GOLD STAR!!!! Thank you for this affordable service! We feel confident that Gramma will receive the help she may need!

9 months ago

Reply from Life Alert

Thank you for your kind words about Jeff. We will share this review with him -- he will be glad to know he was helpful to you and your grandmother. We wish your family the best!

May. 29th, 2025

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Nancy Wohnoutka

I spoke to Jennifer and she thoroughly explained all the system and how it all worked. After receiving the system Jennifer again went through each piece of equipment so I felt totally confident in it. This system has given me peace of mind as I’m covered no matter I go. Thank you Life Alert for my peace of mind!

9 months ago

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Sonia Rockwell

Selena was an absolute doll! She was so helpful, clear and concise it made the activation process easy! Thank you Selena for making this next step a welcoming one and simple to understand making our whole family feel safe! God Bless! Xx

9 months ago

Reply from Life Alert

Thank you so much for sharing your positive experience with Life Alert. We appreciate your time to write this review and will be sure to share it with her! We wish your family all the best.

May. 21st, 2025

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Jeanette Wenner

Myra and Bonnie were awesome to work with and get my elderly father setup with the Life Alert system. This gives my family peace of mind that my father is taken care of in case of an emergency! They were so kind and friendly and easy to deal with the entire process from ordering to testing and everything in between.

9 months ago

Reply from Life Alert

Dear Jeanette, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish your father all the best!

Apr. 28th, 2025

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Lynn Full

What a great emergency alert system for my 90 year old mom to keep her safe by wearing the necklace with the button to press for emergency and also the big red help button for when she is in the shower. The customer service is excellent. I so highly recommend this company !!! I would give 100 stars if I could. Thank you for keeping my mom safe.

10 months ago

Reply from Life Alert

Dear Lynn, thank you very much for your kind words. We are happy your Mom is now safe and protected.

Apr. 28th, 2025

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Ronald Griffith

Customer service was very nice and helpful. The setup was very easy thank you

1 month ago

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Kim Stewart

Their customer service is top tier. Walked us through everything .

1 month ago

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Kellie Stanhope

Just starting with Life Alert so far everyone has been very helpful.

1 month ago

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mimimicaela1

The representative was patient, knowledgeable and clear to understand .

1 month ago

Reply from Life Alert

Thank you for the positive feedback! We do our best to make the setup and use of our services easy. Wishing you the best!

Jan. 14th, 2026

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Jo

Scott G. was terrific. Told him he should be President of the company. So enthusiastic and sincere about his product. And so patient answering all my questions in numerous telephone conversations over a period of probably several years. I’m loving the pendant I wear around my neck. I was concerned that it might be heavy and uncomfortable, but it is so light that I don’t even realize I’m wearing it.

1 year ago

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Serena Lee

All the reps who helped me throughout the entire process, from before purchase to the purchase and then the set-up were very courteous and answered all my questions. They were all ready to go when I phoned in the day we received the devices. The contract and forms had a prepaid envelope ready for pickup. The whole organization was very professional and organized. I’m very impressed with how thoroughly everyone explained everything to me. Talk about peace of mind!

1 year ago

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Claire Bennett

When you are going through a stressful time with aging parents helpful and clear information means the world. Joshua D. gave diamond level service. He was thorough, clear, and compassionate walking me through the service and details of features. I feel informed about how it works and what to expect. I feel a sense of relief after my time working with Joshua.

1 year ago

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Susan G. Mick

I felt that on my test it took to long for someone on the other side to answer. I could here calling the response person three times before there was a voice,40 seconds. That is almost a minute to answer. I would of like botton pushed and someone was there. When a person needs life help you have three minutes to start CPR. 40 seconds means you now have 2.20 seconds left. Also was hard to hear dispatch.

1 year ago

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Stephanie Cicilline Given

After the sales call with credit card provided for equipment shipment, too many calls to confirm shipping info. A workday in a classroom. Wasn’t able to answer calls. One call with message requesting confirmation of info, would have been helpful. So many calls to confirm again, was not helpful. Testing units was easy. Dispatchers were professional and pleasant. Rep who worked me through testing- Cassidy, was knowledgable and patient. A pleasure!

2 years ago

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Blue Montgomery, AL

The life Alert agent, Julie C, was so helpful in answering all our questions. She made the experience of learning about the service and how everything works and getting the service ordered a pleasant one. It also reflects well that the company employees have such a helpful attitude and demeanor amongst all the various people I have talked with during this decision making process.

2 years ago

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Lacy Clearwater Gilbert, AZ

Life Alert became our guardian angel when my grandmother fell at home. She pressed her pendant, and help arrived swiftly. Life Alert's expertise in handling medical emergencies and their unwavering commitment to their users was evident. Thanks to them, my grandma received timely medical attention, preventing further complications. We can't express our gratitude enough for this lifesaving service.

2 years ago

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Shannon Jaji Jakarta, JK

When my father suffered a sudden heart attack, Life Alert was his lifeline. He pressed the button, and within minutes, paramedics were at our door. Their quick response saved his life. Life Alert's expertise in handling medical emergencies and their commitment to providing immediate assistance made all the difference. Thanks to them, my dad made a full recovery, and we'll forever be grateful for their service.

2 years ago

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Olivia Carmichael Kansas City, MO

I've always been the worrywart of the family, especially when it comes to my older sister's active lifestyle. Imagine my fear when I got that alert while vacationing in Hawaii! Blessedly, Life Alert had already dispatched an ambulance and alerted her neighbor to check on her. By the time we spoke, she was already in good hands and doing fine. Life Alert took years off my worrying, I can tell you that

2 years ago

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Ulysses Walicki

While vacationing overseas, I received an urgent notification from Life Alert about my uncle's fall in his home. The speed and efficiency with which Life Alert coordinated emergency services were truly commendable. Within minutes, medical personnel were at his residence to provide critical care. Knowing that such a reliable service was watching over my uncle's well-being, especially when I couldn't be there, brought an immeasurable sense of relief and gratitude.

2 years ago

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Sam Ibrahim Salt Lake City, UT

I legit fell... and i couldn't get up. That is the funny part i am actually in my 40's and have life alert... i have a severe disability and heart condition. My kids helped me by getting this, and now they dont worry. I tripped over a chord in my living room... and fractured a part of my lower body... i wouldnt of been able to get to my cellphone.. life alert was useful for me.

2 years ago

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Elizabeth Odenson VA

Ever since my mother's unexpected fall last winter, the thought of leaving her alone became my biggest nightmare. Life Alert changed that for us. This device, with its simple one-button mechanism, bridged the gap between my mother's independence and my peace of mind. Every time I hear its gentle beep during our weekly test, my heart sends a silent thank you. It's more than a device; it's a guardian angel for our loved ones.

2 years ago