Name: Life Alert
Rating: 4.9

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Anayeli Cazares Blythe, CA

Kathy was excellent at explaining the process of getting Life Alert bought, and up and working. We have not received the package from UPS yet, but it sounds like it's going to be simple, and they will be walking us through installation when it arrives. Kathy will remain as our contact for any questions, so there is more of a personal connection there than with a lot of other companies. Hopefully, knowing that we will have help available at the touch of a button will give us peace of mind. The only thing I wish was available, that isn't, is fall detection where if you fall and are not conscious, that Life Alert would be able to sense the fall. Evidently that technology is not perfected yet. But this button still offers a big layer of protection that we haven't had. I am happy we are taking this step.

3 years ago

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CHARLIE HALL Downers Grove, Illinois

Ingrid was phenomenal helping with the setup. All the people during the setup were great. I look forward to never having to hit the button.

3 months ago

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martin

This is a one-star review b/c there is no zero star review. Upon receiving the item, which is still in the unopened box, we decided we did not want it and are trying to return it, this is within the 14-day return window. The issue is fall detection, Ryan Coon, my salesman, said there are false positives, so not included, but upon reflection we still want fall detection. So this goes back. We need an Return Merchandise Authorization RMA, and are unable even to get phone calls returned. My salesman was Ryan Coon, to whom my phone calls were directed, where they were not returned and I have called several times. I have generated a written cancellation notice to Life Alert, with a copy to California Dept of Consumer Affairs, and have cancelled the charges at the credit card. I am exploring further escalation, I am sure there are more ways to induce cooperation from you You may call me at 212.799.5453 Martin H. At the original sales conversation, I asked about returns, and got a dismissive answer, that should have been my clue. Further, as I scanned the contract, asking what WE needed to do, Ryan was again dismissive, saying there was nothing we needed to do,, altho we are obliged to do various things, keep the equipment charged and test it once a month, unless I have confused you with another vendor, And I said the contract print size was hard to read, and Ryan also dismissed "all the lawyering" involved. That should have been my second clue BUT Life Alert, until today has a reservoir of good PR, until today.

4 months ago

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Danielle McCleary

Alicia was knowledgeable and easy to talk to about our concerns. She listened to our needs and helped us order what we need to keep our loved one safe.

4 months ago

Reply from Life Alert

Danielle, thank you for your positive feedback! We appreciate your time, and will be sure to share this review with her. We're wishing you all the best!

Mar. 26th, 2026

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Eileen Pringle

Life Alert experience was great!! Service was excellent, professional and courteous!! Judging from the red carpet treatment I received setting up, I made the right decision.

7 months ago

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Linda Bailey

They have been very helpful & responsive to calls & answering questions. It is a bit confusing setting up & felt like I was asking dumb questions but they didn’t make me feel dumb.

8 months ago

Reply from Life Alert

Thank you Linda, for sharing your positive experience with Life Alert. We are happy to help! Wishing you all the best.

Nov. 26th, 2025

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Sheila Byerle

I loved your representative Tracy Stafford. She was so helpful and explained everything with precision and patience. I enjoyed talking with her. I give her 5 stars without a doubt. Thank you Tracy!

8 months ago

Reply from Life Alert

Dear Sheila, thank you very much for leaving a review. We will be sure to forward it to Tracy to acknowledge her good work! Wishing you the very best.

Nov. 26th, 2025

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Douglas Santoro

Everything was great. This is the 2nd time I have had a life alert system for my wife before she passed. I am now starting it for myself. The lady who helped me, Ingred did an excellent job helping me set everything up.

8 months ago

Reply from Life Alert

We are very sorry about your loss, Douglas. You are in good hands with Life Alert. Please do not hesitate to push the button in any type of emergency. Wishing you all the best.

Nov. 26th, 2025

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Doug Somerville Victor, Michigan

Steve was great thank you for all the help

2 weeks ago

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Klt Buckingham Twp, Pennsylvania

Everyone has been very helpful and informative.

4 weeks ago

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Debra Kannel

Barry was extremely helpful with not only his knowledge and his compassionate understanding. My experience has been completely seamless and very professional. We are anxiously awaiting our arrival and the peace of mind it will give our Mother ….as well as our entire family.

9 months ago

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Lindsey Ware

Alicia was awesome! She explained all the options that I could decide on. She was also very friendly and I could tell that she truly cared for me to get the right plan for my needs. She was very patient with me! She also had a great attitude!!!

11 months ago

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Lisa

Bill was just amazing. He was very reassuring and provided answers to all of our questions even before we asked them. When I got the follow up call and told her how great Bill was, she asked if I would like to leave a review. Bill was also very compassionate and reassuring.

11 months ago

Reply from Life Alert

Bill will be happy to hear you were pleased with his service. Wishing you the very best.

Aug. 19th, 2025

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Jim H Charlotte, North Carolina

Horrible experience. Been trying for MONTHS to cancel service. Nine phone calls, email, and plenty of hoops to jump through. At this point they are stealing money.

1 month ago

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Jo

Scott G. was terrific. Told him he should be President of the company. So enthusiastic and sincere about his product. And so patient answering all my questions in numerous telephone conversations over a period of probably several years. I’m loving the pendant I wear around my neck. I was concerned that it might be heavy and uncomfortable, but it is so light that I don’t even realize I’m wearing it.

1 year ago

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Serena Lee

All the reps who helped me throughout the entire process, from before purchase to the purchase and then the set-up were very courteous and answered all my questions. They were all ready to go when I phoned in the day we received the devices. The contract and forms had a prepaid envelope ready for pickup. The whole organization was very professional and organized. I’m very impressed with how thoroughly everyone explained everything to me. Talk about peace of mind!

1 year ago

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Claire Bennett

When you are going through a stressful time with aging parents helpful and clear information means the world. Joshua D. gave diamond level service. He was thorough, clear, and compassionate walking me through the service and details of features. I feel informed about how it works and what to expect. I feel a sense of relief after my time working with Joshua.

1 year ago

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Susan G. Mick

I felt that on my test it took to long for someone on the other side to answer. I could here calling the response person three times before there was a voice,40 seconds. That is almost a minute to answer. I would of like botton pushed and someone was there. When a person needs life help you have three minutes to start CPR. 40 seconds means you now have 2.20 seconds left. Also was hard to hear dispatch.

2 years ago

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Stephanie Cicilline Given

After the sales call with credit card provided for equipment shipment, too many calls to confirm shipping info. A workday in a classroom. Wasn’t able to answer calls. One call with message requesting confirmation of info, would have been helpful. So many calls to confirm again, was not helpful. Testing units was easy. Dispatchers were professional and pleasant. Rep who worked me through testing- Cassidy, was knowledgable and patient. A pleasure!

2 years ago

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Blue Montgomery, AL

The life Alert agent, Julie C, was so helpful in answering all our questions. She made the experience of learning about the service and how everything works and getting the service ordered a pleasant one. It also reflects well that the company employees have such a helpful attitude and demeanor amongst all the various people I have talked with during this decision making process.

2 years ago

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Lacy Clearwater Gilbert, AZ

Life Alert became our guardian angel when my grandmother fell at home. She pressed her pendant, and help arrived swiftly. Life Alert's expertise in handling medical emergencies and their unwavering commitment to their users was evident. Thanks to them, my grandma received timely medical attention, preventing further complications. We can't express our gratitude enough for this lifesaving service.

2 years ago

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Shannon Jaji Jakarta, JK

When my father suffered a sudden heart attack, Life Alert was his lifeline. He pressed the button, and within minutes, paramedics were at our door. Their quick response saved his life. Life Alert's expertise in handling medical emergencies and their commitment to providing immediate assistance made all the difference. Thanks to them, my dad made a full recovery, and we'll forever be grateful for their service.

2 years ago

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Olivia Carmichael Kansas City, MO

I've always been the worrywart of the family, especially when it comes to my older sister's active lifestyle. Imagine my fear when I got that alert while vacationing in Hawaii! Blessedly, Life Alert had already dispatched an ambulance and alerted her neighbor to check on her. By the time we spoke, she was already in good hands and doing fine. Life Alert took years off my worrying, I can tell you that

2 years ago

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Ulysses Walicki

While vacationing overseas, I received an urgent notification from Life Alert about my uncle's fall in his home. The speed and efficiency with which Life Alert coordinated emergency services were truly commendable. Within minutes, medical personnel were at his residence to provide critical care. Knowing that such a reliable service was watching over my uncle's well-being, especially when I couldn't be there, brought an immeasurable sense of relief and gratitude.

2 years ago

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Sam Ibrahim Salt Lake City, UT

I legit fell... and i couldn't get up. That is the funny part i am actually in my 40's and have life alert... i have a severe disability and heart condition. My kids helped me by getting this, and now they dont worry. I tripped over a chord in my living room... and fractured a part of my lower body... i wouldnt of been able to get to my cellphone.. life alert was useful for me.

2 years ago

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Elizabeth Odenson VA

Ever since my mother's unexpected fall last winter, the thought of leaving her alone became my biggest nightmare. Life Alert changed that for us. This device, with its simple one-button mechanism, bridged the gap between my mother's independence and my peace of mind. Every time I hear its gentle beep during our weekly test, my heart sends a silent thank you. It's more than a device; it's a guardian angel for our loved ones.

2 years ago

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Peter Abu Los Angeles, CA

I feel safer with life alert. Ultimately i know someday ill unfortunately exit this planet... but while im on it i want to enjoy as much of life as i can, and life alert is allowing me that... i don't want to leave my own home, so this is my compromise to my kids, doing life alert made our relationship stronger too... i get to see them more... no nursing home.. hell no.

2 years ago

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Yasmine Blundington Seattle, WA

A heartfelt shot out to Life alert from the daughter of two older grandparents. This device helped them sleep at night. Unfortunately they are no longer with us. But during their life, they used the button twice, and both times, they were responded to very fast, this extended their life for 15 years (according to doctors after)... now at the ages of 96, they both are no longer with us, thanks Life alert for those extra golden years.

3 years ago

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Tobias Bi Dallas, TX

Really really happy i found this company years ago... i did not hear about it from better call saul, i heard about it actually from watching some senior gadget review content. Got it for Grandmama, it's less time spent worrying about her, and knowing she has the ability to just hit that button and they are on the phone almost instantly, its like there is an RN but not the same cost of having a nurse in the home.

3 years ago

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Theodore Manderson Zoetermeer, ZH

Grateful & Reassured: Life Alert has been a true lifesaver for our family. When my elderly mother had a fall at home, the swift response from Life Alert's emergency team was impressive. Their caring and attentive operators calmed her down and dispatched help immediately. Knowing she can summon assistance with a press of a button gives us peace of mind. Life Alert has become an indispensable part of our lives, providing reassurance that our loved ones are protected, no matter the circumstances.

3 years ago

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Sander Mohammed Miami, FL

Life Alert truly saved my life during a terrifying house fire. I was caught unaware, trapped on the upper floor with flames rapidly engulfing the lower level. In a state of panic, I pressed the Life Alert button, and within moments, help was on the way. The calm voice on the other end assured me that emergency services were alerted, and I would be rescued soon. Their swift response and coordination with the fire department ensured my safe evacuation. Without Life Alert, I shudder to think of the outcome. I am forever grateful for their life-saving technology and dedicated team.

3 years ago

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Rina Kumari Denver, CO

Life Alert literally saved my life. During a medical emergency, I was able to press the button on my Life Alert device and receive immediate assistance. Their quick response and professional emergency services ensured that I received the necessary help in a timely manner. Without Life Alert, the situation could have been much worse. Their reliable and life-saving services have given me and my family peace of mind, knowing that help is just a button press away.

3 years ago

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olimpia jose jose Salt Lake City, UT

My avo and i have been living together but i have to go to work, so i use life alert to babysit her on the night shift for her safety. I've been doing the same thing for 5 years now, she has had to use it once, when she fell in the kitechen and slipped. it worked perfectly, worth every penny. If you think to yourself "im not sure if its worth the price"... guess what, a life is priceless. I can work without thinking "is my avo safe?", she is.

3 years ago

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Yesenia Tatiana

In the stillness of the night, I used to lie awake, plagued by worries and the fear of the unknown. But then Life Alert entered my life, like a guardian angel granting me peace of mind. With its presence by my side, I drifted off to sleep knowing that help was just a button press away. No longer did I fear the unexpected. Whether it was a medical emergency or a sudden fall, Life Alert was there, ready to summon assistance at a moment's notice. With every peaceful slumber, I realized the true power of this remarkable tool, ensuring I slept better and dreamed sweeter. I'm giving 4 stars because i like to leave it open for improvement... so far so good and im 1 year in :)

3 years ago

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Craig Zali Chicago, IL

Happy 4th and blessings to life alert! My prayers were answered on 5/30/23 when i had to call them using the button... one open heart surgery later, i find myself using a walker... but guess what? I'm alive to see the birth of my grandson. I owe it to this small little device that i am here, the doctor literally told me "If you didnt have life alert, you would not have made it to the phone", and you wouldn't of gotten to the hospital in time... Life is a game of small things sometimes, and this one small thing saved my life.

3 years ago

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Shelly Brix

After so long still working... this is crazy. Literally used the same device for both of my grandparents. Unfortunately one passed away 4 years ago... my grandma though is using my dear grandpas same device... and its now 4 years in as well... thats 8 years of use... i'll probably contact them in 1 year to switch it out ... an abundance of caution.. but geezus. Talk about value. The one time we needed them it was a 3 second pickup from the time my grandma pressed it... she wouldn't stop talking about how thankful she was about it. She doesn't talk much, but she wouldn't stop raving.

3 years ago

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Prater Stanton Chicago, IL

Never did i think in my life that i would see the day where i needed this kind of thing but after i fell the first time my 3 kids made me get it. Now ... i have fallen a 2nd time, and it was a serious issue as i fell down stairs. I have some issues with equilibrium at times. EMS was there very quickly im talking within had to be five minutes. Surely i cannot rave enough about the service, i'd of been crawling around unable to do anything without them. Hope to live many more years, with life alert if i ever need em again.

3 years ago

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Kary Leiva Los Angeles, CA

Spoke with Liam and he was outstanding. He was thorough in explaining the process and how life alert works. Liam was very patient in answering our questions and he was a great listener as well. We are more than satisfied with beginning this journey and we believe that the safety of our mom is very important. Liam seemed to understand that. We would recommend a life alert to anyone who needs it. The program cost is very reasonable

3 years ago

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

3 years ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

3 years ago Edited May 18, 2023

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

3 years ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

3 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

3 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

3 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

6 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

7 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

9 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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Tonda Dimond Victor, Michigan

Nancy was knowledgeable, friendly & answered all my questions. She was a delight.

2 months ago