Name: Life Alert
Rating: 4.9

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Donna Little

Very helpful people to deal with. Everette Kerry was a delight to talk to!

2 weeks ago

Reply from Life Alert

Donna, thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing your family all the best.

Nov. 26th, 2025

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Kathy Raible

Martha was so patient and kind. It was very easy to set up service with her

3 weeks ago

Reply from Life Alert

Kathy, thank you for your kind review of Martha's customer service. We will share this review with her to acknowledge her great work! Wishing you all the best.

Nov. 12th, 2025

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Jeff Youngblood

Prompt service from my representative who was Courteous and knowledgeable of the service.

4 weeks ago

Reply from Life Alert

Thank you for your kind words, Jeff. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

Nov. 12th, 2025

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Beth Veihl

The price seems high but the company seems great. All the people I have talked with have been excellent and helpful.

1 month ago

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Brenda Shank

Jennifer was so helpful and patient with me she’s definitely an asset to o Life Allert

1 month ago

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Elizabeth Baacke

I liked how professional Lori is and very helpful and knowledgeable in the product.

1 month ago

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Johnny Poe

Everyone that helped us set this up today was awesome!!! They all were very friendly and helpful!!!

1 month ago

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elba toledo

I’m not sure how it will be in the future. For now what I read is what I was looking for

1 month ago

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Peter Gianatiempo

Mr Paul C. was a representative I dealt with since day one ordering Life Alert for my mother in law who is a 3 time cancer survivor. This gentleman checked on me every other day, not bc of the sale of Life Alert, but bc of my families well being. I am beyond myself! Especially in the days we live in now, he was so compassionate & caring. I can use many positive adjectives, but I could write a book about what a man he is. Life Alert should be THANKFUL he is an employee for you and if the world had many people like him in the world, the world would be a better place. A total gentleman, compassionate, caring, and twice a week he would check on us! Please recognize his outstanding dedication for what he does!

1 year ago

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Patrick Caputo Staten Island, NY

My Mom called first. She could not say enough about Lauren who answered Mom’s every question. I followed up and had the pleasure of speaking to Lauren as well. I run the service division for a large corporation so I know great service when I experience it. I feel compelled to say that Lauren provided us both with the best customer service I have ever encountered. Outstanding! This employee exemplifies what customer service should be. Pleasant, Knowledgeable and Precise Lauren explain ed life alerts terms and conditions with ease. I am looking forward to receiving the equipment and working together with Lauren and the team to provide Mom with a More confident and safer lifestyle with life alert on her side.

1 year ago

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Chad Techounda Amsterdam, NH

When I reached my mid-seventies, I became acutely aware of the vulnerabilities age brought with it. Many of my peers talked about their fear of being alone in an emergency, and I shared their sentiment. Then my daughter introduced me to Life Alert. Initially, I was hesitant, fearing another complicated gadget. But its simplicity stunned me. One button, and I'm connected to help. Since then, my daily routines have regained a sense of normalcy. I garden, read, and even dance, knowing that if a moment of distress comes, I'm not truly alone. Life Alert hasn't just given me security; it's rejuvenated my spirit and zest for life. To other seniors out there: it's never too late to embrace safety and independence in one go.

2 years ago

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Chris Wallace Glendale, CA

Before introducing Life Alert into our family, the constant worry about the safety of my aging parents was a heavy weight on my shoulders. My father had experienced a fall previously, and the sheer thought of it happening again, possibly without anyone around, was haunting. Enter Life Alert, and it’s been nothing short of a transformative experience. The convenience and assurance it offers are unparalleled. The single-button design is user-friendly, even for someone like my mom, who often finds technology intimidating. In our experience, upon activation, the response is swift and efficient. It's evident that their 24/7 monitoring team genuinely cares about their users. Beyond the physical safety it provides, the emotional peace of mind it has brought our family is immeasurable. Now, when I'm at work or even on vacation, I'm secure in the knowledge that my parents have a direct lifeline to immediate assistance should they ever need it. The freedom it offers them, and the relief it brings me, makes Life Alert one of the most invaluable investments we've made. To anyone considering Life Alert for their loved ones, I say without hesitation: it's a game changer. The peace and security it's brought our family is worth its weight in gold.

2 years ago

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Noemi Gunderson-Smith Salt Lake City, UT

Life Alert played a vital role in ensuring the well-being of my grandparents during their old age. As they faced health challenges, this remarkable service proved to be a lifeline, granting them immediate access to medical assistance with just a push of a button. The peace of mind it offered to our family was immeasurable, knowing that help was always available. Life Alert's highly trained staff responded promptly to emergencies, swiftly dispatching medical professionals. This invaluable support allowed my grandparents to maintain their independence, while we knew they were in safe hands. Life Alert undoubtedly enhanced their quality of life and eased our concerns during their golden years.

2 years ago

Reply from Life Alert

Dear Noemi, thank you for your kind words. Life Alert invests in its products and in all its employees, dispatchers and staff. We also do not outsource our monitoring dispatch center like others do, and we are one of only two medical alert companies that earned the prestigious 5-Diamond award with TMA (The Monitoring Association). But most importantly, we care about our members and their families and have been bringing peace of mind for over 37 years.

Aug. 1st, 2023

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Larry Solomon Salt Lake City, UT

As a senior citizen, I cannot express enough gratitude for my favorite medical device. This device has truly been a lifesaver, providing me with independence and peace of mind. Its user-friendly design and intuitive controls make it easy for me to monitor my health parameters on a daily basis. With accurate readings and real-time alerts, it has helped me stay proactive in managing my well-being. The device's portability and durability ensure that I can take it with me wherever I go. It has become an indispensable tool in my healthcare routine, and I highly recommend it to fellow seniors looking to maintain their health with confidence. Go Life alert Go!

2 years ago

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All Things Amanda Escondido, CA

Excellent customer service! Everyone was kind, patient, & friendly. They made it all so easy. It’s an amazing product & I’m glad we have it in our home. I know it gives my mom a feeling of security knowing if something happened to her she can contact Life Alert at the touch of a button & get help. She will be wearing the pendant so she will have availability with Life Alert at all times during the day. We also have one in the bathroom & the main station in the living room. The gps she will carry in her purse & has the security knowing they can find her anywhere in the United States. We are blessed to have this product available to us.

2 years ago

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Jazmin G. Whittier, CA

I’m really impressed with this device. It had a activation fee just like a cell phone which I expected, but I only paid $25 for the device. I would have paid a lot more for the device to give me a piece of mind when it comes to my grandmother. This device gives her some of her independence back and I can tell she feels safer having it on. The activation was simple, and they did a test call on the device to make sure everything was working properly. My grandmother is very hard hearing and this thing is loud. And it’s VERY simple for her to use. ONE BUTTON. that’s it.I went with the top tier plan which has 24hr access to a RN with a push of the button, but also auto fall alert. It works by knowing the users center of gravity, if they fall the device automatically contacts the company. The company then calls the device and if there is no response, they automatically send an ambulance to the address as well as contacts me. This could be a critical life-saving feature if the user was knocked unconscious, and/or bleeding from a severe head wound. It’s given me such a piece of mind, and you can’t put a price on that

2 years ago Edited May 15, 2023

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Anayeli Cazares Blythe, CA

Kathy was excellent at explaining the process of getting Life Alert bought, and up and working. We have not received the package from UPS yet, but it sounds like it's going to be simple, and they will be walking us through installation when it arrives. Kathy will remain as our contact for any questions, so there is more of a personal connection there than with a lot of other companies. Hopefully, knowing that we will have help available at the touch of a button will give us peace of mind. The only thing I wish was available, that isn't, is fall detection where if you fall and are not conscious, that Life Alert would be able to sense the fall. Evidently that technology is not perfected yet. But this button still offers a big layer of protection that we haven't had. I am happy we are taking this step.

2 years ago

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Shauna Curtis

I appreciated the no pressure information about the system and the answers to my specific questions.

2 months ago

Reply from Life Alert

Dear Shauna, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Oct. 8th, 2025

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Debra Clema

Kathy was amazing, she answered all our questions and helped me get everything I needed for my parents!

2 months ago

Reply from Life Alert

Kathy will be happy to hear you were pleased with her service! Wishing you the very best, Debra.

Oct. 1st, 2025

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Lisa Harris

Anthony was wonderful. He answered all my questions before I had a chance to ask them! So polite and compassionate.

2 months ago

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Robin Woods

Aaliyah was very pleasant, professional, and efficient with the setup process. This will enable us to have peace of mind when my spouse is alone.

3 months ago

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Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

3 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

3 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Madeline & Yolanda

Lori was very knowledgeable, walked me through and explained the system and what to expect. Awesome attitude and very professional with humanity touch!

4 months ago

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Cindy Lassetter

The representatives from the sale to set up were fantastic. Extremely patient, kind and through. Great experience. Product easy for my 95 Y/O mom to use. Thank you!!

5 months ago

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Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

5 months ago

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Tricia Eidsmoe

They have been very helpful & friendly thru the process of ordering the unit. They made sure everything was operating correctly when we set up it up. I am very happy with their quality of service so far.

7 months ago

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Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

2 weeks ago

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Phyllis Polk

I liked the friendliness of the people that spoke to me.

3 weeks ago

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Thea Peluso

We recently purchased a unit and every person we’ve spoken to through the installation and testing process has been knowledgeable and patient! When I turn this device over to my mother for her day to day safety, I am confident that they will guide her through whatever she may need.

10 months ago

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Adela Briner

Setting up the system was a breeze. Everybody that we spoke to was helpful, patient, and kind. I bought the system for my mother, and after setting it up and speaking to everyone, I now have peace of mind that she can be alone in her home and be safe. Just knowing that she can get immediate help is a blessing to me.

11 months ago

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Richard Mack

Excellent customer service! Best unit among the competition.

1 month ago

Reply from Life Alert

Thank you very much for your note, Richard, and for your kind words about our system. Wishing you the best!

Nov. 12th, 2025

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Julie Scott

Dry professional and prompt when answering during testing period

1 month ago

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Robert Stancil

Incredibly prompt upon receipt of equipment; very helpful and courteous

1 month ago

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Susan Rostenberg

Pleasant knowledge representative. Easy to understand terms of Life Alert.

1 month ago

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Nancy Williams

Very happy with customer service. Very professional and polite.

1 month ago

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Jo

Scott G. was terrific. Told him he should be President of the company. So enthusiastic and sincere about his product. And so patient answering all my questions in numerous telephone conversations over a period of probably several years. I’m loving the pendant I wear around my neck. I was concerned that it might be heavy and uncomfortable, but it is so light that I don’t even realize I’m wearing it.

1 year ago

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Serena Lee

All the reps who helped me throughout the entire process, from before purchase to the purchase and then the set-up were very courteous and answered all my questions. They were all ready to go when I phoned in the day we received the devices. The contract and forms had a prepaid envelope ready for pickup. The whole organization was very professional and organized. I’m very impressed with how thoroughly everyone explained everything to me. Talk about peace of mind!

1 year ago

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Claire Bennett

When you are going through a stressful time with aging parents helpful and clear information means the world. Joshua D. gave diamond level service. He was thorough, clear, and compassionate walking me through the service and details of features. I feel informed about how it works and what to expect. I feel a sense of relief after my time working with Joshua.

1 year ago

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Susan G. Mick

I felt that on my test it took to long for someone on the other side to answer. I could here calling the response person three times before there was a voice,40 seconds. That is almost a minute to answer. I would of like botton pushed and someone was there. When a person needs life help you have three minutes to start CPR. 40 seconds means you now have 2.20 seconds left. Also was hard to hear dispatch.

1 year ago

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Stephanie Cicilline Given

After the sales call with credit card provided for equipment shipment, too many calls to confirm shipping info. A workday in a classroom. Wasn’t able to answer calls. One call with message requesting confirmation of info, would have been helpful. So many calls to confirm again, was not helpful. Testing units was easy. Dispatchers were professional and pleasant. Rep who worked me through testing- Cassidy, was knowledgable and patient. A pleasure!

1 year ago

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Blue Montgomery, AL

The life Alert agent, Julie C, was so helpful in answering all our questions. She made the experience of learning about the service and how everything works and getting the service ordered a pleasant one. It also reflects well that the company employees have such a helpful attitude and demeanor amongst all the various people I have talked with during this decision making process.

1 year ago

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Lacy Clearwater Gilbert, AZ

Life Alert became our guardian angel when my grandmother fell at home. She pressed her pendant, and help arrived swiftly. Life Alert's expertise in handling medical emergencies and their unwavering commitment to their users was evident. Thanks to them, my grandma received timely medical attention, preventing further complications. We can't express our gratitude enough for this lifesaving service.

2 years ago

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Shannon Jaji Jakarta, JK

When my father suffered a sudden heart attack, Life Alert was his lifeline. He pressed the button, and within minutes, paramedics were at our door. Their quick response saved his life. Life Alert's expertise in handling medical emergencies and their commitment to providing immediate assistance made all the difference. Thanks to them, my dad made a full recovery, and we'll forever be grateful for their service.

2 years ago

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Olivia Carmichael Kansas City, MO

I've always been the worrywart of the family, especially when it comes to my older sister's active lifestyle. Imagine my fear when I got that alert while vacationing in Hawaii! Blessedly, Life Alert had already dispatched an ambulance and alerted her neighbor to check on her. By the time we spoke, she was already in good hands and doing fine. Life Alert took years off my worrying, I can tell you that

2 years ago

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Ulysses Walicki

While vacationing overseas, I received an urgent notification from Life Alert about my uncle's fall in his home. The speed and efficiency with which Life Alert coordinated emergency services were truly commendable. Within minutes, medical personnel were at his residence to provide critical care. Knowing that such a reliable service was watching over my uncle's well-being, especially when I couldn't be there, brought an immeasurable sense of relief and gratitude.

2 years ago

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Sam Ibrahim Salt Lake City, UT

I legit fell... and i couldn't get up. That is the funny part i am actually in my 40's and have life alert... i have a severe disability and heart condition. My kids helped me by getting this, and now they dont worry. I tripped over a chord in my living room... and fractured a part of my lower body... i wouldnt of been able to get to my cellphone.. life alert was useful for me.

2 years ago

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Elizabeth Odenson VA

Ever since my mother's unexpected fall last winter, the thought of leaving her alone became my biggest nightmare. Life Alert changed that for us. This device, with its simple one-button mechanism, bridged the gap between my mother's independence and my peace of mind. Every time I hear its gentle beep during our weekly test, my heart sends a silent thank you. It's more than a device; it's a guardian angel for our loved ones.

2 years ago

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Peter Abu Los Angeles, CA

I feel safer with life alert. Ultimately i know someday ill unfortunately exit this planet... but while im on it i want to enjoy as much of life as i can, and life alert is allowing me that... i don't want to leave my own home, so this is my compromise to my kids, doing life alert made our relationship stronger too... i get to see them more... no nursing home.. hell no.

2 years ago

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Yasmine Blundington Seattle, WA

A heartfelt shot out to Life alert from the daughter of two older grandparents. This device helped them sleep at night. Unfortunately they are no longer with us. But during their life, they used the button twice, and both times, they were responded to very fast, this extended their life for 15 years (according to doctors after)... now at the ages of 96, they both are no longer with us, thanks Life alert for those extra golden years.

2 years ago