Name: Life Alert
Rating: 4.9

star star star star star

Donna Dragoo

Adam was very professional and answered all my questions. He even talked to me after hours to set everything up. When I got my second call to confirm everything the lady was also very professional and explained everything very clearly. I would recommend life alert.

6 months ago

star star star star star

Kathy Smith

I love about my first call today with life alert was they were very knowledgeable and helpful in explaining everything I needed to know to get started with Life Alert. Very helpful,caring people and very knowledgeable and very nice.

6 months ago

star star star star star

Karen Welch Lincoln, CA

Lori M represented your company with professionalism. The best part was her compassion. She made me feel special. Lori explained everything and made it all easy to understand. Because of Lori I feel secure about the equipment and the people behind the scenes.

8 months ago

star star star star star

Susan Roberts

So very professional and helpful! I feel glad I ordered your service

2 weeks ago

star star star star star

Blue Montgomery, AL

The life Alert agent, Julie C, was so helpful in answering all our questions. She made the experience of learning about the service and how everything works and getting the service ordered a pleasant one. It also reflects well that the company employees have such a helpful attitude and demeanor amongst all the various people I have talked with during this decision making process.

10 months ago

star star star star star

Diane Scott

Took a minute to get started but they were very attentive and respectful and nice.

1 month ago

star star star star star

Tina Hawkins

Very friendly and knowledgeable. I didn't like that they called every day before the purchase.

1 month ago

star star star star star

Bill deak

Very easy to understand how it works and how to set it up along with how the billing works

1 month ago

star star star star star

Anissa Benavides

The whole experience was so stress free and so easy! Everyone has been so helpful.!

1 month ago

star star star star star

Chad Techounda Amsterdam, NH

When I reached my mid-seventies, I became acutely aware of the vulnerabilities age brought with it. Many of my peers talked about their fear of being alone in an emergency, and I shared their sentiment. Then my daughter introduced me to Life Alert. Initially, I was hesitant, fearing another complicated gadget. But its simplicity stunned me. One button, and I'm connected to help. Since then, my daily routines have regained a sense of normalcy. I garden, read, and even dance, knowing that if a moment of distress comes, I'm not truly alone. Life Alert hasn't just given me security; it's rejuvenated my spirit and zest for life. To other seniors out there: it's never too late to embrace safety and independence in one go.

1 year ago

star star star star star

Chris Wallace Glendale, CA

Before introducing Life Alert into our family, the constant worry about the safety of my aging parents was a heavy weight on my shoulders. My father had experienced a fall previously, and the sheer thought of it happening again, possibly without anyone around, was haunting. Enter Life Alert, and it’s been nothing short of a transformative experience. The convenience and assurance it offers are unparalleled. The single-button design is user-friendly, even for someone like my mom, who often finds technology intimidating. In our experience, upon activation, the response is swift and efficient. It's evident that their 24/7 monitoring team genuinely cares about their users. Beyond the physical safety it provides, the emotional peace of mind it has brought our family is immeasurable. Now, when I'm at work or even on vacation, I'm secure in the knowledge that my parents have a direct lifeline to immediate assistance should they ever need it. The freedom it offers them, and the relief it brings me, makes Life Alert one of the most invaluable investments we've made. To anyone considering Life Alert for their loved ones, I say without hesitation: it's a game changer. The peace and security it's brought our family is worth its weight in gold.

1 year ago

star star star star star

Noemi Gunderson-Smith Salt Lake City, UT

Life Alert played a vital role in ensuring the well-being of my grandparents during their old age. As they faced health challenges, this remarkable service proved to be a lifeline, granting them immediate access to medical assistance with just a push of a button. The peace of mind it offered to our family was immeasurable, knowing that help was always available. Life Alert's highly trained staff responded promptly to emergencies, swiftly dispatching medical professionals. This invaluable support allowed my grandparents to maintain their independence, while we knew they were in safe hands. Life Alert undoubtedly enhanced their quality of life and eased our concerns during their golden years.

1 year ago

Reply from Life Alert

Dear Noemi, thank you for your kind words. Life Alert invests in its products and in all its employees, dispatchers and staff. We also do not outsource our monitoring dispatch center like others do, and we are one of only two medical alert companies that earned the prestigious 5-Diamond award with TMA (The Monitoring Association). But most importantly, we care about our members and their families and have been bringing peace of mind for over 37 years.

Aug. 1st, 2023

star star star star star

Larry Solomon Salt Lake City, UT

As a senior citizen, I cannot express enough gratitude for my favorite medical device. This device has truly been a lifesaver, providing me with independence and peace of mind. Its user-friendly design and intuitive controls make it easy for me to monitor my health parameters on a daily basis. With accurate readings and real-time alerts, it has helped me stay proactive in managing my well-being. The device's portability and durability ensure that I can take it with me wherever I go. It has become an indispensable tool in my healthcare routine, and I highly recommend it to fellow seniors looking to maintain their health with confidence. Go Life alert Go!

1 year ago

star star star star star

All Things Amanda Escondido, CA

Excellent customer service! Everyone was kind, patient, & friendly. They made it all so easy. It’s an amazing product & I’m glad we have it in our home. I know it gives my mom a feeling of security knowing if something happened to her she can contact Life Alert at the touch of a button & get help. She will be wearing the pendant so she will have availability with Life Alert at all times during the day. We also have one in the bathroom & the main station in the living room. The gps she will carry in her purse & has the security knowing they can find her anywhere in the United States. We are blessed to have this product available to us.

1 year ago

star star star star star

Jazmin G. Whittier, CA

I’m really impressed with this device. It had a activation fee just like a cell phone which I expected, but I only paid $25 for the device. I would have paid a lot more for the device to give me a piece of mind when it comes to my grandmother. This device gives her some of her independence back and I can tell she feels safer having it on. The activation was simple, and they did a test call on the device to make sure everything was working properly. My grandmother is very hard hearing and this thing is loud. And it’s VERY simple for her to use. ONE BUTTON. that’s it.I went with the top tier plan which has 24hr access to a RN with a push of the button, but also auto fall alert. It works by knowing the users center of gravity, if they fall the device automatically contacts the company. The company then calls the device and if there is no response, they automatically send an ambulance to the address as well as contacts me. This could be a critical life-saving feature if the user was knocked unconscious, and/or bleeding from a severe head wound. It’s given me such a piece of mind, and you can’t put a price on that

1 year ago Edited May 15, 2023

star star star star star

Anayeli Cazares Blythe, CA

Kathy was excellent at explaining the process of getting Life Alert bought, and up and working. We have not received the package from UPS yet, but it sounds like it's going to be simple, and they will be walking us through installation when it arrives. Kathy will remain as our contact for any questions, so there is more of a personal connection there than with a lot of other companies. Hopefully, knowing that we will have help available at the touch of a button will give us peace of mind. The only thing I wish was available, that isn't, is fall detection where if you fall and are not conscious, that Life Alert would be able to sense the fall. Evidently that technology is not perfected yet. But this button still offers a big layer of protection that we haven't had. I am happy we are taking this step.

1 year ago

star star star star star

Scott P Bockelmann

Great service. Everything explained in detail. Denise our rep. was incredible, personable, and really cared.

2 months ago

star star star star star

Carolyn

Spoke with Elizabeth who was patient and professional in helping us set up my husbands Life Alert system.

2 months ago

star star star star star

Joe Bull

Nicolette answered all my questions. Was very personable and helpful in all my inquiries. She was great.

2 months ago

star star star star star

Becky Fretwell

Since the initial inquiry call everything has happened just as they said it would. The equipment came very quickly and was very easy to set up .

3 months ago

star star star star star

Ron T “Sawyar” One

Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it

4 months ago

star star star star star

Ben Reynolds

The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+

4 months ago

star star star star star

Timothy Shaw

Appreciate the fact that they were very professional and helpful in getting my sister life alert starting and working for a first time user. They also ensure me of her safety by using their products.

6 months ago

star star star star star

Charles Ragler Jr

Everything was great and the experience was excellent. Lenny the spokesperson or representative was very helpful and patient and professional. All other persons were all the same. Thank you very much 😊 LIFE ALERT TEAM

7 months ago

star star star star star

Kenneth Lewis

A very smooth process getting my mother set up. Natalie was very patient and knowledgeable. Easy to talk with and was concerned about everything. Over all a very pleasant experience.

7 months ago

star star star star star

Harry Bracy Gaston, SC

The support and set up staff was exceptional. A young lady named Bonnie was a terrific representative for Life Alert. She could not have been more pleasant to deal with. Thank you

8 months ago

star star star star star

Katlego Arno Otan Ayegbaju, OS

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

8 months ago

star star star star star

Clara Expert New York, NY

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

8 months ago

star star star star star

Helen Jane Peppe Buffalo, NY

I can’t answer all of these questions yet as I don’t have the product but customer service has been excellent this far into the process regarding efficiency, knowledge, and care.

8 months ago

star star star star star

Bill Brooks Detroit, MI

Very helpful! Explained everything succinctly and sounded as they really cared to make sure everything goes smoothly. Enjoyable to talk to and I could feel the caring through the phone.

8 months ago

star star star star star

Kate Rulison

Thorough information given. Too much oversell.

2 weeks ago

star star star star star

Julie Knaak

Everything is fine so far have not received the system yet

3 weeks ago

star star star star star

Pat Williams CA

Nicolette was warm, friendly, extremely informative, caring. She has already given me a huge sense of security from this program. She is a gem on your staff and does her job as if her customers were as important as family. Had I had doubts, she would have done away with them!

9 months ago

star star star star star

Jennifer Cobb Valley Center, CA

Considerate service given this was regarding service for my ill father. I had expectations of receiving the equipment quickly and the customer service reps worked to fulfill that request. They set expectations and answered all my questions.

9 months ago

star star star star star

Faith R Odit Pulaski, NY

I just joined today, the people I have spoke with have been very helpful and pleasant. They have given me the information that I needed,and have answered all of my questions. Have given me phone numbers to call if I need to contact you. Bob was fantastic with all the info. Was a great 👍 experience. Faith

9 months ago

star star star star star_border

Lester Hardesty Los Angeles, CA

The people that explained the product were very nice and informative. In the beginning it felt a little pushy and I was defensive but after I reviewed the literature and asked questions believe the product and services will be a good fit. We haven’t received the products yet but if given a chance will review actual products after a couple months of use.

10 months ago

star star star star_border star_border

Ldmm

The sign up was ridiculously long. No online option. It takes 3 phone calls to do. One to sign up - which is not quick. One to review everything discussed during the sign up and pay call. And a third to confirm with the shipping department. If you aren’t available for all of the 3 calls - your life alert doesn’t ship out - even if you requested $60 overnight shipping. I had to leave work to answer the call to ensure that my Mom’s life alert order would ship that day. Not good since I’m the one paying for it. Why do 3 different people need to speak & review with the customer? It is a labor intensive process for your company that if streamlined, could make you more $ and then possibly you could cut the cost to customers. I almost cancelled the whole thing and ordered her an Apple Watch with fall detection and user health info sharing - which I could order online in 2 minutes and then pick up and set it up all in the same day. Your company needs to make the process easier for the customer. This is a review of the sign up and purchase process only.

11 months ago

star star star star star

Dorothy Taylor Los Angeles, CA

Life Alert's swift response saved my grandmother during a medical emergency. Their quick action and efficient communication with emergency services reassured our family, showcasing the invaluable protection their service provides.

11 months ago

star star star star star

Deane

She was very helpful and nice. It was a pleasure speaking with her

1 month ago

star star star star star

Carolyn Destio

Elizabeth walked me through every step for my fathers life alert.

1 month ago

star star star star star

Steve Christenbery

Elizabeth was very helpful in setting up the system. Thanks!

1 month ago

star star star star star

Michael Blain

Denise was fabulous. Very easy to work with and extremely knowledgeable.

1 month ago

star star star star star

Garylab

Well, I just signed up but my experience over the phone has been satisfying.

1 month ago

star star star star star

Kathy D Jones

Everything worked very efficiently. People were pleasant and helpful.

1 month ago

star star star star star

Donna Aquilino

The agent was Very helpful and caring. Gave us step by step instructions.

1 month ago

star star star star star

Lisa Holbrook

We were very satisfied with the whole process. Kathleen S. was great!!

1 month ago

star star star star star

Stephanie Cicilline Given

After the sales call with credit card provided for equipment shipment, too many calls to confirm shipping info. A workday in a classroom. Wasn’t able to answer calls. One call with message requesting confirmation of info, would have been helpful. So many calls to confirm again, was not helpful. Testing units was easy. Dispatchers were professional and pleasant. Rep who worked me through testing- Cassidy, was knowledgable and patient. A pleasure!

8 months ago

star star star star star

Lacy Clearwater Gilbert, AZ

Life Alert became our guardian angel when my grandmother fell at home. She pressed her pendant, and help arrived swiftly. Life Alert's expertise in handling medical emergencies and their unwavering commitment to their users was evident. Thanks to them, my grandma received timely medical attention, preventing further complications. We can't express our gratitude enough for this lifesaving service.

1 year ago

star star star star star

Shannon Jaji Jakarta, JK

When my father suffered a sudden heart attack, Life Alert was his lifeline. He pressed the button, and within minutes, paramedics were at our door. Their quick response saved his life. Life Alert's expertise in handling medical emergencies and their commitment to providing immediate assistance made all the difference. Thanks to them, my dad made a full recovery, and we'll forever be grateful for their service.

1 year ago

star star star star star

Olivia Carmichael Kansas City, MO

I've always been the worrywart of the family, especially when it comes to my older sister's active lifestyle. Imagine my fear when I got that alert while vacationing in Hawaii! Blessedly, Life Alert had already dispatched an ambulance and alerted her neighbor to check on her. By the time we spoke, she was already in good hands and doing fine. Life Alert took years off my worrying, I can tell you that

1 year ago