Name: Life Alert
Rating: 4.9

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Kathy Raible

Martha was so patient and kind. It was very easy to set up service with her

10 months ago

Reply from Life Alert

Kathy, thank you for your kind review of Martha's customer service. We will share this review with her to acknowledge her great work! Wishing you all the best.

Nov. 12th, 2025

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Jeff Youngblood

Prompt service from my representative who was Courteous and knowledgeable of the service.

11 months ago

Reply from Life Alert

Thank you for your kind words, Jeff. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

Nov. 12th, 2025

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Richard Mack

Excellent customer service! Best unit among the competition.

11 months ago

Reply from Life Alert

Thank you very much for your note, Richard, and for your kind words about our system. Wishing you the best!

Nov. 12th, 2025

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Julie Scott

Dry professional and prompt when answering during testing period

11 months ago

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Robert Stancil

Incredibly prompt upon receipt of equipment; very helpful and courteous

11 months ago

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Susan Rostenberg

Pleasant knowledge representative. Easy to understand terms of Life Alert.

11 months ago

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Nancy Williams

Very happy with customer service. Very professional and polite.

11 months ago

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hue simpson Los Altos Hills, California

I'm very new to all this. The information was clearly presented. I feel ready. Thanks

2 weeks ago

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James Johns Orlando, Florida

This is the first time, I’ve ever dealt with Life Alert. I stand behind a company I know

1 month ago

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Euricka Martin

My representative Kathy was kind, knowledgeable , considerate and compassionate.

5 months ago

Reply from Life Alert

Euricka, thank you for your positive feedback! We will be sure to share this review with her. We're wishing you all the best!

May. 7th, 2026

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Robin Westcott

Each person I spoke to was kind, courteous and patient. Quick service too! Thank you!

1 year ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Sep. 24th, 2025

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Carolyn Weddle

Carmen provided expert, friendly service from start to finish in setup of the system.

1 year ago

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Sandy Bower

All staff friendly, caring, knowledgeable. I feel much safer now with Life Alert.

1 year ago

Reply from Life Alert

Dear Sandy, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Aug. 19th, 2025

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Jim Gardner

I like the people they were awesome. Most of all I know I can’t get help anytime I need it.

1 year ago

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Kevin Wisor

Easy to use. Easy to set up. Works very well .was told we would receive a free gift but we didn’t

1 year ago

Reply from Life Alert

Thank you for your feedback, Kevin. Please email us at wecare@lifealert.com with your account information, so that we may look into this for you. Wishing you the best!

Jul. 31st, 2025

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Peter from NY

Agent kept saying that she was in this business for 14 years. What I asked her about was there a comparable product on Amazon?

1 year ago

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Laura Shannon

The lady on the phone was very helpful and kind. She took her time to guide us through the process.

1 year ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain our life-saving services in detail. Wishing you all the best!

Jun. 12th, 2025

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Karen Fast

The base unit audio is clear. Audio for the other devices is difficult to hear clearly.

1 year ago

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SUSAN MCCORD

Ruth was very kind and professional. Offered multiple options for now and the future!

1 year ago

Reply from Life Alert

Ruth will be happy to hear you were pleased with her service, thank you for your feedback. Wishing you the best!

May. 29th, 2025

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Diane

Explained everything and made whole process simple. Very good customer service.

1 year ago

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Dolores machik

Explained carefully went through the necessary steps to ensure that I understood

1 year ago

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Jeff Little

Rep took there time to make sure the info provided was correct and went through the program so that I understood it

1 year ago

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Esther Stafford

Great customers’ service experience from all the representatives I had an interaction with!

1 year ago

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Life Alert

Elizabeth was very polite and helpful. She made setting up the devices seamless.

1 year ago

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Karen Coston

Good for what it is providing. But should be stressed to have another person there for install.

1 year ago

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DeAnne

Matthew was awesome and so were the other assistants in testing and setting up unit. Very easy.

1 year ago

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Marjorie Kish

Fast and easy to set up. Quintina FT001 was so kind and helpful with the set up.

1 year ago

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Ronnie Kennerly

How everything was explained. Ruth was very professional and was easy to understand.

1 year ago

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Larry Malone

The entire setup was well coordinated. Elizabeth was very helpful friendly and very knowledgeable.

1 year ago

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Jennifer Ryan

Elizabeth, the tester, was very efficient and kind. Dispatchers performed their tasks quickly.

1 year ago

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Sue Lundin

I generally liked the experience but for someone with a mobility issue it took too long. Ingrid was pleasant and spoke clearly.

1 year ago

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Jeffery Strausser

Elizabeth explained the life alert operating system and made me feel comfortable with its use

1 year ago

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Kathleen Lockwood

Everything went great, and all of the different devices are tested and put where they need to be

1 year ago

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Craig Hegrenes

Like= Friendly, prompt,.accurate, caring Dislike= Takes multiple steps to.get LA up and running

1 year ago

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Cindy Weber

Very helpful over the phone getting me all the devices that I would need to keep my Mom safe.

1 year ago

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Karen Forrest

Denise was great. She was very thorough and explained everything very clearly and nicely.

1 year ago

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Tim

Every one I dealt with was knowledgeable and polite Shoutout to Vanya and Allya (I’m sure I misspelled her name)

1 year ago

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Pam Blasingame Brown

The people are so helpful. Thank you so much for explaining everything in a professional manner.

1 year ago

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Journey Baxter

They where very professional and helpful while helping me set up my grandmas life alert

1 year ago

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Pat Girome

Very through explanations about equipment...everyone very professional and pleasant !

1 year ago

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Landry Crain

Barry did an extremely good job explaining the process!! Was extremely helpful and personable.

1 year ago

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Renea Brown

Bonnie was awesome leading me thru the process of installation. With her help it was fast and easy!

1 year ago

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Michael Boos

Very professional and courteous answered all calls immediately good overall experience

1 year ago

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Dottie Mainberger

I liked that all the information given to me was very clear and easily understood.

1 year ago

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ANGELO LOGRANDE

the person who helped me was very professional and pleasant to talk too an asset to your team

1 year ago

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Cesar Gonzalez

Robin was thorough and courteous; explained all details and answered all my questions.

1 year ago

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Gina Hughes

Great customer service from Thelma in helping to test unit & pendants for the first time.

1 year ago

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Cathy Nickens

Explanation by salesman initially and help in setting up by Elizabeth who was patient and kind

1 year ago

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Sara Sweeney

Everyone I spoke with while setting up the activation for my in-laws were very helpful and friendly

1 year ago

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Lisa Spates

The consultant was very knowledgeable and very pleasant to talk with as well as patient.

1 year ago