Name: Life Alert
Rating: 4.9

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Kaye Cowley TN

Attention to details. Good communication in spite of the redundancy of phone calls.

1 year ago

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Jennifer

Matt was extremely informative, knowledgeable, and made the set up a breeze!! Very pleased!

1 year ago

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Bonnie Dandrea Erie, PA

Customer service reps have all been very helpful. The system was very easy to set up.

1 year ago

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Sebrina Lamont Moultrie, GA

I like that this could help my mother in case of emergency. I don't like the costs but life is not free.

1 year ago

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Linda A Bristol, RI

The representatives I worked with, Danielle and Ingrid, were courteous and professional!!

1 year ago

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Jack Knight TX

Was a really easy process the people that were helping us was great thank you all

1 year ago

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Sharron Faulkner New Braunfels, TX

The instruction was very helpful and gave me clear instructions of how Life Alert works.

1 year ago

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Scott Segerstrom Watsonville, CA

Definitely know the skinny on your process. We’re very informative and answered all questions.

1 year ago

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Dustin Schaner Muskegon, MI

Jennifer was very Helpful and pleasant to work with during our installation on grandmas farm.

1 year ago

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Moises Bertran New York, NY

Ingrid was very helpful and patient with us. I’m very happy we chose Life alert

1 year ago

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Amanda Boyd Waldorf, MD

I liked how clear the communication was between Josh and myself while setting up the new account.

1 year ago

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Ann Asheville, NC

The thoroughness of the explanations and the willingness to address all my questions.

1 year ago

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Darren Salotti

Everyone was professional and always went above and beyond to help with any questions or concerns

1 year ago

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Bette Wirbickas

Very friendly and compassionate and explained what to expect for setting up the unit

1 year ago

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Susan Garaventa Politis New York, NY

Device came quickly, set up was easy & everyone assisting my mom & I were very helpful

1 year ago

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Lesleyholmes Boston, MA

I liked the overall quality of service I received when I first ordered this product.

1 year ago

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Jennifer Fritchley Olney, IL

Extremely helpful. Took time to explain carefully and answer questions. Very friendly.

1 year ago

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Brenda Houston, TX

Person was great making sure Wayne was all set up and ready to go with all parts of the system.

1 year ago

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katrice johnson Detroit, MI

They were so nice very helpful and and professional! It made me feel at ease 😌

1 year ago

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Laurie Carson Jacksonville, AR

Everyone that i have had contact with from start to finish in this process has been great..

1 year ago

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Vicki Ward CA

Actually talked to a knowledgeable and courteous staff. That was very refreshing.

1 year ago

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Maria Lopez Yuma, AZ

I like how fast, easy and clear it is to install. The rep Carmen was very nice. Thank you

2 years ago

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Yvonne Johnson Birmingham, AL

Very easy to set up. I really liked talking to people instead of using an automated system.

2 years ago

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Andi G

I have a very good experience all were very nice and very professional representatives

2 years ago

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Bill Weltman Queens, NY

Ease and speed of getting the order placed and how soon the equipment should arrive.

2 years ago

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Guss Ford Phoenix, AZ

Rescued my grandfather when he had an accident. Without them I'm not sure what would have happened.

2 years ago

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alex krooz Brielle, ZH

Great value and gives us peace of mind when we are alone, glad we have this service

2 years ago

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James Van Nuys, CA

Thoughtful and caring staff who worked quickly and looked to my comfort at all times.

3 years ago Edited August 19, 2022

Reply from Life Alert

Dear James, thank you very much for your kind words. We provide comfort and peace of mind for over 35 years now. We are happy to help!

Dec. 22nd, 2022

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Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

7 years ago

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Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

8 years ago

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Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

8 years ago

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Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

8 years ago

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T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

8 years ago

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Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

9 years ago

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William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

9 years ago

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Bob miller

We’ll see just received the life alert.we will see.

6 months ago

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Margaret Rotolo

Although wordy, Adam was easy to listen to and comprehend.

7 months ago

Reply from Life Alert

Thank you for your feedback! Our specialists try to be very detailed as there is a lot of information they share and explain.

Apr. 28th, 2025

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Lisa P

Carmen was fantastic for the testing phase!

8 months ago

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Pam S

Very helpful. Happy to have peace of mind

9 months ago

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Stan silva

All the people I spoke to were very helpful

9 months ago

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Mary Nausadis

Tony was very kind, patient and thorough.

9 months ago

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Barb Cuckler

Very helpful and friendly. This process was so smooth

9 months ago

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Crystal Webb

David M was amazing, his customer service was outstanding

9 months ago

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Mike Falzetta

Very helpful to my mother. Led us through everything

9 months ago

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Terrell Williams

How detailed Martin was in explaining the service.

10 months ago

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Luisa Pearson

I like the customer service and the professionalism

10 months ago

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Donaldray Robinson

Great customer service. Very attentive to details.

10 months ago

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Dolores Salvo

Everyone was very helpful thank you very much

10 months ago

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Bethann Sup

Great explanation and great customer service

10 months ago

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Jackie V

Everyone who helped me, were very helpful

10 months ago