Name: Life Alert
Rating: 4.9

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Melissa Heaver

Adam was extremely helpful and gave me all the information I needed to buy Life Alert.

1 year ago

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Jeannie Gilpin

Marcia was wonderful and fun to talk too when I called to get my dad started with Life Alert.

1 year ago

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MARY DENNY

I liked that Denise was extremely good at explaining all the features of the product.

1 year ago

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Kim Yates

Kathleen was very helpful. I felt like she really had our best interest at heart.

1 year ago

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Susan J Kempfer

Very efficient and easy to place my order. All charges were explained thank you

2 years ago

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Barbara

Representatives were very helpful. I hope I won't need it but I am very happy I have it

2 years ago

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David Phillips

Easy to talk to. Very informative. Very friendly. Answered all my questions and was very helpful.

2 years ago

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Frederick B Velvet

I spoke with Donna D. Who was very knowledgeable of your product and courtesy in all ways possible!

2 years ago

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Judy Campbell

Marie is very warm and personable. Easy to talk to. Wonderful representative of Life Alert!

2 years ago

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Amber Brown

Elizabeth was very friendly, knowledgeable and helpful thru setting up all me equipment.

2 years ago

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Jacqueline D.cad911

Candace was amazing. Professional, competent, friendly. Great seamless experience in set up

2 years ago

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Kaye Cowley TN

Attention to details. Good communication in spite of the redundancy of phone calls.

2 years ago

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Jennifer

Matt was extremely informative, knowledgeable, and made the set up a breeze!! Very pleased!

2 years ago

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Bonnie Dandrea Erie, PA

Customer service reps have all been very helpful. The system was very easy to set up.

2 years ago

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Sebrina Lamont Moultrie, GA

I like that this could help my mother in case of emergency. I don't like the costs but life is not free.

2 years ago

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Linda A Bristol, RI

The representatives I worked with, Danielle and Ingrid, were courteous and professional!!

2 years ago

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Jack Knight TX

Was a really easy process the people that were helping us was great thank you all

2 years ago

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Sharron Faulkner New Braunfels, TX

The instruction was very helpful and gave me clear instructions of how Life Alert works.

2 years ago

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Scott Segerstrom Watsonville, CA

Definitely know the skinny on your process. We’re very informative and answered all questions.

2 years ago

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Dustin Schaner Muskegon, MI

Jennifer was very Helpful and pleasant to work with during our installation on grandmas farm.

2 years ago

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Moises Bertran New York, NY

Ingrid was very helpful and patient with us. I’m very happy we chose Life alert

2 years ago

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Amanda Boyd Waldorf, MD

I liked how clear the communication was between Josh and myself while setting up the new account.

2 years ago

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Ann Asheville, NC

The thoroughness of the explanations and the willingness to address all my questions.

2 years ago

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Darren Salotti

Everyone was professional and always went above and beyond to help with any questions or concerns

2 years ago

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Bette Wirbickas

Very friendly and compassionate and explained what to expect for setting up the unit

2 years ago

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Susan Garaventa Politis New York, NY

Device came quickly, set up was easy & everyone assisting my mom & I were very helpful

2 years ago

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Lesleyholmes Boston, MA

I liked the overall quality of service I received when I first ordered this product.

2 years ago

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Jennifer Fritchley Olney, IL

Extremely helpful. Took time to explain carefully and answer questions. Very friendly.

2 years ago

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Brenda Houston, TX

Person was great making sure Wayne was all set up and ready to go with all parts of the system.

2 years ago

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katrice johnson Detroit, MI

They were so nice very helpful and and professional! It made me feel at ease 😌

2 years ago

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Laurie Carson Jacksonville, AR

Everyone that i have had contact with from start to finish in this process has been great..

2 years ago

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Vicki Ward CA

Actually talked to a knowledgeable and courteous staff. That was very refreshing.

2 years ago

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Maria Lopez Yuma, AZ

I like how fast, easy and clear it is to install. The rep Carmen was very nice. Thank you

2 years ago

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Yvonne Johnson Birmingham, AL

Very easy to set up. I really liked talking to people instead of using an automated system.

2 years ago

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Andi G

I have a very good experience all were very nice and very professional representatives

2 years ago

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Bill Weltman Queens, NY

Ease and speed of getting the order placed and how soon the equipment should arrive.

2 years ago

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Guss Ford Phoenix, AZ

Rescued my grandfather when he had an accident. Without them I'm not sure what would have happened.

2 years ago

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alex krooz Brielle, ZH

Great value and gives us peace of mind when we are alone, glad we have this service

3 years ago

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James Van Nuys, CA

Thoughtful and caring staff who worked quickly and looked to my comfort at all times.

3 years ago Edited August 19, 2022

Reply from Life Alert

Dear James, thank you very much for your kind words. We provide comfort and peace of mind for over 35 years now. We are happy to help!

Dec. 22nd, 2022

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Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

7 years ago

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Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

8 years ago

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Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

9 years ago

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Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

9 years ago

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T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

9 years ago

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Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

9 years ago

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William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

9 years ago

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Christine

Everything was easy to understand. I wanted to give 5stars but the first one didn’t work

4 months ago

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Heather Connell

Nice people. Prices can be a little better.

7 months ago

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David Foster

Jennifer T was extremely curious polite and professional

9 months ago

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Shipley

Outstanding company and outstanding service

9 months ago