Name: Life Alert
Rating: 4.9

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Vicki Ward CA

Actually talked to a knowledgeable and courteous staff. That was very refreshing.

2 years ago

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Maria Lopez Yuma, AZ

I like how fast, easy and clear it is to install. The rep Carmen was very nice. Thank you

2 years ago

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Yvonne Johnson Birmingham, AL

Very easy to set up. I really liked talking to people instead of using an automated system.

2 years ago

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Andi G

I have a very good experience all were very nice and very professional representatives

2 years ago

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Bill Weltman Queens, NY

Ease and speed of getting the order placed and how soon the equipment should arrive.

2 years ago

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Guss Ford Phoenix, AZ

Rescued my grandfather when he had an accident. Without them I'm not sure what would have happened.

2 years ago

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alex krooz Brielle, ZH

Great value and gives us peace of mind when we are alone, glad we have this service

2 years ago

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James Van Nuys, CA

Thoughtful and caring staff who worked quickly and looked to my comfort at all times.

3 years ago Edited August 19, 2022

Reply from Life Alert

Dear James, thank you very much for your kind words. We provide comfort and peace of mind for over 35 years now. We are happy to help!

Dec. 22nd, 2022

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Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

7 years ago

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Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

8 years ago

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Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

8 years ago

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Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

9 years ago

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T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

9 years ago

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Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

9 years ago

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William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

9 years ago

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Betty Bagley

INFO GIVEN WAS LONG AND COULD GET TO THE COST SOONER

7 months ago

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Judy Wian

Had good conversation with Tracy Stafford.

7 months ago

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Kelly Hill

Austin done a fabulous job explaining everything

8 months ago

Reply from Life Alert

Thank you for your review about Austin. We always do our very best to explain in detail our life-saving services. Wishing you the best!

May. 29th, 2025

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felecia feedellipizzi@yahoo.com

Very efficient and left no stone unturned

8 months ago

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Gloria

Jennifer was very thorough and professional

9 months ago

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Benny Warwick

Very good customer service. Easy to navigate.

9 months ago

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Candace Gresham

Natalie was very informative and helpful

9 months ago

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Yvonne Trujillo

We enjoyed talking with Jessica. Thank you very much.

9 months ago

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Don Woodward

Very knowledgeable and answered all our questions.

9 months ago

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Diana

They explained everything very clearly and very kind

9 months ago

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Denise Rains

The representative was great and very patient with me.

9 months ago

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Diannah Riley

Easy to set up. Very helpful assistants .

9 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

May. 13th, 2025

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Christine Pataki

Very thorough, answered all of my questions.

9 months ago

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Kathy

Everyone who supported this was wonderful.

10 months ago

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Darlene Averett

Agent was patient and spoke clearly. She was also friendly.

10 months ago Edited April 24, 2025

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Gbrandt

Very easy process and everyone was polite and patient.

10 months ago

Reply from Life Alert

Thank you very much for taking time to provide us with the feedback. We are glad the process was easy and our representatives were polite and patient.

Apr. 28th, 2025

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Carl Veltri

Great information and interaction; thanks

10 months ago

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Lyn Freeman

Great Service! Very informative and good value.

10 months ago

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MaryFrances

Everett was great! Looking forward to working with him.

10 months ago

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Frances Marino

Easy to set up,answered all my questions

10 months ago

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Karen Seard

The representatives were very patient and informative.

10 months ago

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colleen kubota

Very helpful and very pleasant to speak with

10 months ago

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Adele

Supportive staff make you feel more secure

10 months ago

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Kathleen Carey

Easy to talk , very patient, professional

10 months ago

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Diana Torres

Very easy walk-through set up and courteous staff.

10 months ago

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Lisa P

Carmen was fantastic for the testing phase!

11 months ago

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Pam S

Very helpful. Happy to have peace of mind

11 months ago

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Bonnie Lucas

This was a very easy process. Joseph and Katrina were both very helpful!

1 year ago

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Bonnie Kruppa

Amy L was excellent and very helpful! Life Alert is exactly service I needed.

1 year ago

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Melody

I really liked how they took their time with set up and all of our questions.

1 year ago

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Ruth Reynolds

Jennifer was very personable and answered all my questions. Set up was easy.

1 year ago

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Donna Gurdgiel

Spoke clearly and politely explaining and answering all questions

1 year ago

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Anna Krusinski

German was exceptionally helpful and knowledgeable. Thank you so much!

1 year ago

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Nola Batch

Thorough, easy to execute instructions from the lady on the phone.

1 year ago

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Michael Bailey

The representative was very helpful, pleasant and professional

1 year ago