Name: Life Alert
Rating: 4.9

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Bill Rosario

Quick and easy Helpful reps on the phone

6 months ago

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Nancy Keyser

Convince of getting help when I need it.

6 months ago

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Chris Nielsen

Took to long. But finally got it. Couldn't get ahold of my care manager

6 months ago

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Thomas Carey

Great product with great customer service

6 months ago

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milton winfield

How easy it was to get and understand how to use it

6 months ago

Reply from Life Alert

Thank you for your feedback, Milton. We do our best to explain our life-saving services in detail. Wishing you all the best.

Jul. 31st, 2025

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Sunshine

Very helpful and friendly. Good phone manners.

7 months ago

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Carole Krotzer

Danny has a gentle and patient approach.

7 months ago

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Jon Jensen

Great job by Jeremy. He explained everything perfectly.

7 months ago

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Rodessa Metoyer

Great service and wonderful customer support!

7 months ago

Reply from Life Alert

Thank you very much for your kind words, Rodessa. We are glad we were helpful to you! Wishing you all the best.

Jul. 23rd, 2025

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Nancy odol

Very helpful a friendly. Made sure I understood everything!

7 months ago

Reply from Life Alert

Thank you for your positive feedback. We always do our best to explain in detail our life-saving services. Wishing you the best, Nancy!

Jul. 23rd, 2025

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Sherri

Very informative staff and answered all the questions I had

7 months ago Edited July 22, 2025

Reply from Life Alert

Thank you for your kind words, we always do our best to explain in detail our life-saving services. Wishing you all the best!

Jul. 16th, 2025

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Nelle Stephenson

Very pleasant & assuring. Thank you kindly

7 months ago

Reply from Life Alert

Dear Nelle, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Jul. 23rd, 2025

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EE K

Everyone is so kind and helpful. Installation was easy

7 months ago

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Terri Skelton

Very sweet people, great customer service.

7 months ago

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Christine Leishman

I could hear the voice of the dispatcher clearly

7 months ago

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Dante stuckey

Just signed up. Customer service is excellent.

8 months ago

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CarolynLandis

It was pretty easy to hook up , nice people to talk to .

8 months ago

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Denise Jackson

Great service! Very informative staff that are really pleasant and helpful.

8 months ago

Reply from Life Alert

Denise, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

May. 29th, 2025

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Lisa Ermini

Adam did a great job walking me through the system and the process

9 months ago

Reply from Life Alert

Thank you for your positive review of Adam. We will be sure to share this with him -- he'll be happy to hear his assistance made your setup experience easier. Wishing you the best!

May. 21st, 2025

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Kathleen Waits

Very helpful person who walked me through the process or setup.

9 months ago

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RainMoonRockNRanch

Everyone was so helpful and pleasant. I would recommend this company

9 months ago

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Sandra Wallace

Kathy is who I talked to . She was so helpful and answered all my questions.

9 months ago

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Roy Parks

Aleia was very helpful and polite. Equipment had good audible sound

9 months ago

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Sally Hodges

Everyone I talked to were very informative and pleasant to talk to.

9 months ago

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Cindy Gamble

Genesis was AMAZING and so helpful. Dispatcher 1257 was very rude.

9 months ago

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M N

Sales rep. Kathy is unprofessional-she was smacking her food in my ear! She also has not sent my cancelation confirmation which makes this company seem like a scam!

9 months ago

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Beth Farley

Love your customer service your help is most greatly appreciated.

10 months ago

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Nancy O

Amy L did a great job of explaining the product and services.

10 months ago

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Denise Reddy

Easy to set up. Didn’t take too long. Person was helpful.

10 months ago

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Marilyn Forester

Concern for how long it took for someone to respond when help button was activated

11 months ago

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Kathy

Very informative and making it easy to understand and install.

11 months ago

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Barbara Novellino

They were extremely helpful in helping set it up and how to use it.

11 months ago

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Jennifer Ryan

Elizabeth, the tester, was very efficient and kind. Dispatchers performed their tasks quickly.

1 year ago

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Sue Lundin

I generally liked the experience but for someone with a mobility issue it took too long. Ingrid was pleasant and spoke clearly.

1 year ago

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Jeffery Strausser

Elizabeth explained the life alert operating system and made me feel comfortable with its use

1 year ago

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Kathleen Lockwood

Everything went great, and all of the different devices are tested and put where they need to be

1 year ago

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Craig Hegrenes

Like= Friendly, prompt,.accurate, caring Dislike= Takes multiple steps to.get LA up and running

1 year ago

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Cindy Weber

Very helpful over the phone getting me all the devices that I would need to keep my Mom safe.

1 year ago

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Karen Forrest

Denise was great. She was very thorough and explained everything very clearly and nicely.

1 year ago

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Tim

Every one I dealt with was knowledgeable and polite Shoutout to Vanya and Allya (I’m sure I misspelled her name)

1 year ago

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Pam Blasingame Brown

The people are so helpful. Thank you so much for explaining everything in a professional manner.

1 year ago

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Journey Baxter

They where very professional and helpful while helping me set up my grandmas life alert

1 year ago

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Pat Girome

Very through explanations about equipment...everyone very professional and pleasant !

1 year ago

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Landry Crain

Barry did an extremely good job explaining the process!! Was extremely helpful and personable.

1 year ago

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Renea Brown

Bonnie was awesome leading me thru the process of installation. With her help it was fast and easy!

1 year ago

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Michael Boos

Very professional and courteous answered all calls immediately good overall experience

1 year ago

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Dottie Mainberger

I liked that all the information given to me was very clear and easily understood.

1 year ago

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ANGELO LOGRANDE

the person who helped me was very professional and pleasant to talk too an asset to your team

1 year ago

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Cesar Gonzalez

Robin was thorough and courteous; explained all details and answered all my questions.

1 year ago

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Gina Hughes

Great customer service from Thelma in helping to test unit & pendants for the first time.

1 year ago