Name: Life Alert
Rating: 4.9

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David Dickman Houston, TX

Company representatives lie to get your contract. State that if you wand to cancel, all you need is a doctor's letter stating that service is no longer need. I had service for 1.8 years, then need it no longer and they refuse to cancel my contract, even though I have a doctor's letter. RIP OFF!! THEY LIE!!

8 years ago

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Judy Sylva, NC

They turned my smoke detector off and I had a small fire at my house. If I hadn't been awake and able to put the fire out my animals and I would have burned alive. They said the smoke detector was too sensitive, but would not replace it. I don't trust them to detect CO2 or to get help if I fall or become ill.

9 years ago

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Barbara Bunch Richmond, VA

If you get this system, be prepared to use it til you die. It is incredibly difficult to get out of the contract.We are moving to Assisted Living Facility and they need to verify that they are a 24 hour care facility. Why does Life Alert care where we go. We DO NOT WANT THEIR SERVICE.

9 years ago

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Rhonda Pikeville, KY

Life Alert never mentions a three year contract on the phone. Only if you read the paperwork closely will you know ithat you signing a 3 year contract. They told my mother it was a month to month after specifically asking if she had to sign a contract. Fraud.

9 years ago

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Bruce Groveland, CA

in asking for details about how the system works all the rep. wanted to do is talk about the condition of the person who it was for not how the system works. We live in the country so the cell service is pool and when I would ask about what was needed he kept going back to what is the persons condition.

9 years ago

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Augusta Lynn Eaglin-Porter North Fort Myers, FL

Customer service bad got my equipment was unable to contact anyone till Monday . Poor communication . Have to be in the room with monitor to talk with person when bottom pushed. iAs a retired nurse I feel it's not user friendly. I'll see how trying to close account is.

9 years ago

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Pam Swain

Carmen was excellent! Kind and patient!

6 months ago

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Jerry Harris

Excellent. Jessica helped me to set it up and test it.

6 months ago

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Kathy

Life alert was very nice and extremely helpful!

6 months ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Life Alert, Kathy. We appreciate your time to write this review and wish you all the best!

Nov. 26th, 2025

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Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

7 months ago

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Phyllis Polk

I liked the friendliness of the people that spoke to me.

7 months ago

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Vickie Henson

Excellent customer service would suggest to everyone

7 months ago

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Bill

Super friendly ladie that was concerned for my wife and I

7 months ago

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Button Howard

Very easy to to deal with. A true pleasure!

7 months ago

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The Sillecks

Very professional and caring. Easy to get started.

7 months ago

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Janay Minor

Bonnie is the best! She has so patient and kind!

7 months ago

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Amy F

I was onboarded successfully and everyone was kind!

7 months ago

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Sally Buchanan

They made things so easy to setup and understand.

7 months ago

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Kathrine Reece

The customer server was outstanding!! Love her!!

7 months ago

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Marsha Parker

Loved the personal touch and insights on program.

8 months ago

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Mari-Am Hampton

Sales representative was very professional and knowledgeable

8 months ago

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Ilya Shnayder

The lady I spoke with was very knowledgeable and helpful

8 months ago

Reply from Life Alert

Thank you for your kind words, Ilya! We're glad we were able to help you, and we wish you the very best.

Oct. 16th, 2025

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Lorna Russell

Everyone was polite, professional, and pleasant.

8 months ago

Reply from Life Alert

Thank you, Lorna for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Oct. 16th, 2025

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Sean DAmico

Alia was very helpful and the set up was seamless

8 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Alia.

Oct. 8th, 2025

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James Malzone

She was polite understanding my needs too

8 months ago

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Pam Thomas

They are very thoughtful and thorough. Helpful.

8 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Oct. 8th, 2025

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Bob

Spoke to a Very nice person, easy application.

8 months ago

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Joe Dionise

My mother in law is the person using the life alert.

8 months ago

Reply from Life Alert

Thank you very much for leaving a review, Joe. Your mother-in-law is in good hands!

Oct. 1st, 2025

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Migdalia Gonzalez

Elizabeth was very helpful as was the responders.

8 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Elizabeth.

Sep. 24th, 2025

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mavris

4 months ago

Reply from Life Alert

Marvis, thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Feb. 5th, 2026

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Joanne Taylor

Eric and Matt were very patient and kind

5 months ago

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Sheila

Kathleen was very nice and friendly. She explained things thoroughly.

9 months ago

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Joe Dobie

I like everything. Very professional and knowledgeable person Elizabeth.

9 months ago

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David Kalb

Awesome help explaining everything! I have tested all the equipment

9 months ago

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Marcia Loper

Elizabeth (MI015) was awesome in helping me get the Life Alert system set up for my father-in-law.

9 months ago

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Sheryl Tucker

The setup process was very easy. Box was very wet when received

9 months ago

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Vicki Mildenberger

Responsive to any and all questions. Seamless, easy, and fast set-up.

9 months ago

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Lois Emmert

I feel safe in the house! The grandkids are excited I have it.

9 months ago

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N Sanchez

Melissa was very patient and helpful during the life alert set up.

10 months ago Edited August 27, 2025

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Aug. 19th, 2025

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Michelle Keller

Selina was very helpful and friendly! This was easy to set up.

10 months ago

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Gregory Brower

Personnel checked everything before signing off. We'll done.

10 months ago

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Erica Laudon Corwin

A great safety system for my mom who is elderly and handicapped.

10 months ago

Reply from Life Alert

We have been providing families with peace of mind for over 38 years. We wish you and your mother all the best!

Aug. 6th, 2025

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Octavia Greer

Good customer service you guy did a great job help me setup my device thank you

10 months ago

Reply from Life Alert

Thank you very much, Octavia. You are in good hands!

Aug. 6th, 2025

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Jane Beale

Elizabeth was professional yet warm. She was very clear and positive

10 months ago

Reply from Life Alert

Thank you for your kind words, Jane. We will be sure to share this review with her! Take care, we wish you all the best.

Jul. 31st, 2025

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Russell Shelton

Easy to set up everyone l spoke with were very friendly and helpful

10 months ago

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Erin

Every person I've spoken to from Life Alert was super friendly and helpful!

11 months ago

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Heather Davis

Great friendly customer service. This has been the best experience.

11 months ago

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Lisa

I dealt with Andrew and Jessica and they were both very polite and helpful

11 months ago

Reply from Life Alert

Andrew and Jessica will be glad to hear you were pleased with their service. Wishing you the very best!

Jun. 20th, 2025

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Robert Outten

Elizabeth was very patient and friendly making the install a breeze!

11 months ago

Reply from Life Alert

Thank you, Robert, for your positive feedback! We appreciate your time, and will be sure to share this review with Elizabeth. We're wishing you all the best!

Jun. 20th, 2025

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Don Toney

Great customer service department. Equipment is very easy to operate

11 months ago

Reply from Life Alert

Dear Don, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Jun. 20th, 2025