Name: Life Alert
Rating: 4.9

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Maria Bolingbrook, IL

Life Alert absolutely refuses to cancel the contract. There have been a number of false alarms. The paramedics have come to my house twice in the past 24 hours. Once at 3:30 in the morning. I called Life Alert and asked them to turn off the unit and they refused.

6 years ago

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Florence Donoghue Ojai, CA

This is a horrible company!! They had me sign a contract for service and didn't explain that it was for 36 months. They deny this, but they are predators and fraudulent in their practices, praying on seniors! Do not sign up with this company and never for 36 months. When I spoke to them all they could do was regurgitate there script.

7 years ago

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Ginger Barnes Boulder, CO

I called Life Alert twice to get some pricing as my mom just passed away and I needed something for my dad. They hung up on me twice because I would not give them my full address. I just had 2 questions and hey would not answer them for me- I was told they are in "the free brochure they will mail me" So ridiculous. They just lost a customer.

7 years ago

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Lissette Burbank, CA

The people at life alert harass you and hang up on you when they don’t make a sale. With this type os salesmanship, I would be very cautious and apprehensive of a purchase of this sort for a loved one. Extremely disappointed with a company that’s suppose to help those is delicate and fragile stages.

7 years ago

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terry natte Grand Rapids, MI

Life aleret is a terrible company my wife fell in the shower pressed the life alert button they never called she laid there for 2 hours and was finally able to get up they are so crooked I am telling every one not to ever sign up with life alert and there contract is to long , warning to every one don't use these criminals

7 years ago

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Trixie Hahn Escondido, CA

Horrible experience. Mom tried to cancel on second day after install, within the 3 day cooling off period required by California state law. Company refused despite certified letter. She disconnected the device that same day, and it was 6 days before Life Alert noticed and texted to ask if she needed medical help

7 years ago

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Jim White Plains, NY

DO NOT GIVE THEM YOUR PHONE NUMBER!! I made the mistake of calling them simply for a brochure for my mother. Now they call EVERY DAY twice a day! I got so angry at the woman tonight I told her I was blocking her number and already signed up with another service. DO NOT GIVE THEM ANY OF YOUR INFORMATION!!

7 years ago

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Art Scott

Piece of crap . I'm paying for a service but they don't service their equipment . When ever there's a problem somebody on the phone wants to walk me through fixing it , they charge to send a tech to fix their freaking equipment . That's bullshit! Moms old and I have a job ! Searching to replace these sick weeds with someone who will send help !

7 years ago

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Paula Granville, OH

A total rip off company!! Tried to cancel and got nothing but harassment from them. They threatened to sue--for what? Not needing the service anymore? DON'T EVER USE THIS COMPANY UNLESS YOU ENJOY HARASSMENT, RED TAPE, AND LIFETIME AND BEYOND CONTRACTS.

7 years ago

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ann

They provide decent service BUT when my mom went to an assisted living home followed by a nursing home they REFUSED to cancel the service without proof that she was deceased or in the nursing home. They consider once one signs up that it is a LIFETIME contract that can only be cancelled with absolute proof that the service is not needed.

8 years ago

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barbara giugliano Franklin Square, NY

they over charged my mother in law (89) by about $30 a month...they sent her smoke defector and some other stuff that was never installed in in the box and charging her...going to complain to BBB and consumer affairs ...plus very rude representatives

8 years ago

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John Pews

Gave them my moms address to send brochure and they somehow got her phone # and started calling and harassing her. Called two different numbers to put her on do not call list and they both hung up on me. They lost me as a customer. Glad I read these reviews, these people do not care!

9 years ago

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David Dickman Houston, TX

Company representatives lie to get your contract. State that if you wand to cancel, all you need is a doctor's letter stating that service is no longer need. I had service for 1.8 years, then need it no longer and they refuse to cancel my contract, even though I have a doctor's letter. RIP OFF!! THEY LIE!!

9 years ago

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Judy Sylva, NC

They turned my smoke detector off and I had a small fire at my house. If I hadn't been awake and able to put the fire out my animals and I would have burned alive. They said the smoke detector was too sensitive, but would not replace it. I don't trust them to detect CO2 or to get help if I fall or become ill.

9 years ago

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Barbara Bunch Richmond, VA

If you get this system, be prepared to use it til you die. It is incredibly difficult to get out of the contract.We are moving to Assisted Living Facility and they need to verify that they are a 24 hour care facility. Why does Life Alert care where we go. We DO NOT WANT THEIR SERVICE.

9 years ago

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Rhonda Pikeville, KY

Life Alert never mentions a three year contract on the phone. Only if you read the paperwork closely will you know ithat you signing a 3 year contract. They told my mother it was a month to month after specifically asking if she had to sign a contract. Fraud.

9 years ago

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Bruce Groveland, CA

in asking for details about how the system works all the rep. wanted to do is talk about the condition of the person who it was for not how the system works. We live in the country so the cell service is pool and when I would ask about what was needed he kept going back to what is the persons condition.

10 years ago

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Augusta Lynn Eaglin-Porter North Fort Myers, FL

Customer service bad got my equipment was unable to contact anyone till Monday . Poor communication . Have to be in the room with monitor to talk with person when bottom pushed. iAs a retired nurse I feel it's not user friendly. I'll see how trying to close account is.

10 years ago

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Teresa McCormick Shallotte, North Carolina

Amy L. was very professional and helpful.

4 months ago

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Dale Hoffman

Very nice on the phone and help was helpful

6 months ago

Reply from Life Alert

Dear Dale, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Mar. 26th, 2026

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Lisa Vroman

Very easy set up! Everyone was very thoughtful and thorough

6 months ago

Reply from Life Alert

Thank you for taking the time to share your feedback! We always do our best to make it easy to setup and use our life-saving services. Wishing you the very best!

Mar. 26th, 2026

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Nancy Armstead

Bob was friendly and very very clear and helpful!

6 months ago

Reply from Life Alert

Thank you, Nancy, for your kind words about Bob. We will be sure to share this review with him. Wishing you the very best!

Mar. 26th, 2026

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Gregory Adgers Sr.

My experience with Life Alert has been great!

6 months ago

Reply from Life Alert

We are happy to hear you are pleased with our service! Wishing you the very best, Gregory.

Mar. 26th, 2026

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Brenda Elmore

Patience of person assisting set up of unit

6 months ago

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Chon Espericueta

Paul was very helpful and funny. Nice job Paul.

6 months ago

Reply from Life Alert

Thank you for sharing your positive experience with Paul! He will be happy to hear you were pleased with his service. We wish you well!

Mar. 26th, 2026

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Mark Lacy

She was very helpful and explained everything very well.

6 months ago

Reply from Life Alert

Thank you for sharing your experience, Mark! We are glad to hear you were pleased with the service you received.

Mar. 26th, 2026

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Mary Ann Vanlandingham

Melissa was very nice. She was helpful without rushing me

6 months ago

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Lori Akin

Painless transition. Thank you. ********

7 months ago

Reply from Life Alert

Thank you very much, Lori. You are in good hands!

Mar. 10th, 2026

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Kim Gundersen

Perfect; I couldn't have asked for anything more.

7 months ago

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Lewis

Victor was patient with us while we were deciding to order.

7 months ago

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Raymond ARNDT

Explained so easy to understand. Was very friendly. In

7 months ago

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Craig Engler

Very helpful. Made process easy. Elizabeth was great

7 months ago

Reply from Life Alert

Thank you for your positive feedback; Elizabeth will be happy to hear you were pleased with her service. We're wishing you all the best!

Mar. 10th, 2026

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Griselda Flores/Luycx

Awesome liked everything very professional

8 months ago

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Brooke Davenport

Marie and frank were amazing. Very kind and patient

8 months ago

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Jackie Prideaux

Very thorough and easy to understand process.

8 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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April Darre

Laura was very thorough and informative.

8 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about April.

Feb. 5th, 2026

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Fannie Cole

I liked the clarity of the presentation.

8 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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Angel Jamar

5 stars it's working good today thank you

8 months ago

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Barbara McEahern

Alicia was very pleasant and easy to work with

8 months ago

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Howard Bowder

Professionalism of personnel to my concerns

8 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing you all the best.

Feb. 5th, 2026

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Cardo Diaz

Very thorough and explained everything very well

8 months ago

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Troy Brooks

Very quick and efficient! I have as really impressed!

8 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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W Firestone

All was okay but the 4 star allows for improvement if needed

8 months ago

Reply from Life Alert

Thank you! Always strive to be better!

Jan. 20th, 2026

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mimimicaela1

The representative was patient, knowledgeable and clear to understand .

9 months ago

Reply from Life Alert

Thank you for the positive feedback! We do our best to make the setup and use of our services easy. Wishing you the best!

Jan. 14th, 2026

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River Home

Professional and very through process when receiving equipment and setup

9 months ago

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Paul Wilson

I liked Alicia‘s courtesy, completeness, and personal manner.

9 months ago

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cathy huff

Very easy process for set up. Not sure why I was dreading it

10 months ago

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JENNIFER BRUCE-DORSETT

The service from start to finish was excellent! So easy to set up!

10 months ago

Reply from Life Alert

Thank you for your kind words, Jennifer. We appreciate your time to write this review. We're happy to help!

Nov. 26th, 2025

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Dakota Watts

Very friendly and efficient! Really took the stress out of the set up.

10 months ago

Reply from Life Alert

Thank you for sharing your positive experience with Life Alert. We have been providing families with peace of mind for over 38 years! We wish you all the best.

Nov. 26th, 2025

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Donna Little

Very helpful people to deal with. Everette Kerry was a delight to talk to!

10 months ago

Reply from Life Alert

Donna, thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing your family all the best.

Nov. 26th, 2025