Life Alert

I ordered this for a "peace of mind" for when I was at work for my 87 (85 at the time) year old mother diagnosed with dementia. I went online being that I didn't want the phone ringing and bothering my mom who no longer knew how to answer it. Within a couple minutes, my phone was ringing !! All I wanted was information sent. I believe it was the next day a salesperson...(Kathy B) also called. As she did her sales pitch and I was going to order it, she said that will be like $3.16 or some odd cents a day. I said wait a minute---u r saying it's going to be around a hundred bucks a month......that was with the fire and carbon monoxide detector....she didn't mention that in her speech. She did ask if my mom would understand the unit being I would be locked in to a 3 year contract. My response was how do I know until I get it and try. DUH!!!! Well...we received it and there was no way my mom could understand it. She called her wrist unit her "decoration". Well, for the past few months, it has been sitting by the tv on top of the monitor collecting dust..unable to be cancelled for what I think is at least another year. And yes, very timely to get a response by the time they ask their million questions. She is now on Hopsice with 24/7 caregivers....very disappointed with this system.

This is a horrible company that has no customer service skills. My mother was 89 when she signed up for Life Alert, with automatic withdrawals for the monthly payments and they had her commit to a two year contract without knowing it. She moved into a retirement home about 3 months after, who had their own system in place. I called Life Alert to cancel service for her and they wouldn't cancel due to the fact she was committed to two years. I had mentioned she was 89 years old, she told me she had no idea there was a commitment involved and they basically said oh well, we will continue to charge you for two years and call back after that to cancel. So, my mother has been paying $50 per month for the entire time, even though it hasn't been connected or used for the last 2 years. I called today to cancel and they said they couldn't until it has been disconnected. I said it has been disconnected for 2 years and I would like them to stop charging my mother the $50 per month premium. They said it has to be de-activated. I said it has been, it hasn't been activated for over 2 years. They said we need to wipe the memory from it first, I said can you tell me how to do that, they said you have to have it in front of you and then we will tell you how to do that. I said I don't live with her so I can't get my hands on the unit right now but when I am over there I will get it (she lives about 40 minutes away from me). I said I would still like you to stop charging her and they said they couldn't until the memory was cleared and then I need to send it back to them or it would be a $300 charge. For goodness sake, she is now 92 and they are insistent they keep charging her even though the thing hasn't even been plugged in, nor do they need to monitor it or have the service. They even had her old phone number! I have never had it so difficult to cancel a service. She is freeking 92. Can you make it any more difficult?!!! $50 per month is a lot for a 92 year old on a fixed income. I am so frustrated with this company, who has no desire to discontinue the service.

I was an installer for Life Alert and I can tell you for a FACT that they abuse the customer's lack of knowledge. They wanted to have me install a Carbon Monoxide system in a customer's home. Upon arrival I informed the Customer and Home Office that the customer had a home that was totally "Electric", Heating, Cooking and Water Heater. The home also did not have a garage. The home had a "0" chance of Carbon Monoxide intrusion. I was basically told to mind my own business by the "Technical and Sales dept. They also filled the poor elderly home owner with fear tactics. That was the last day I worked for them after seeing how they treat their customers, who are mostly the elderly.

I am a Senior widow & have decided I was scammed by a very high powerful sales lady to sign up & pay a high amount on the phone before even receiving all the equipment that i had to pay for before even receiving the equipment. It was not a one button to wear with GPS but one for home--only if you were in the room where the central monitor was, & one to wear if you were away from that monitor. the button came apart during a fall & they were going to send another which took 2 weeks by postal mail. then, it broke again & another week to replace. My son called to complain I was paying $90/mo. for something didn't work. After 3 transfers, we were connected to an agent that would give me the month of Nov. free. I tried to call & cancel & was told I couldn't as I unmistake ly signed a contract. Selling Agent said 2 years, supervisor said 3 years. They took advantage of a 74 widow.. I need help & looking to file a fraud report & cancel my service..Luckily, I have 3 attorneys in my family whom I trust Please don:t make this mistake==READ THIS ARTICLE & DO YOUR HOMEWORK==WITH HELP/

thought the salesman who came to bring me the product and sign the contract talked so quickly that I did not fully understand or read the contract which was a carbon copy with small print. I did not know I was signing a 3 year contract. Calling customer service was impossible and my issues were not resolved. They should spend more money on customer service instead of on TV ads!! The representative who came to my house reminded me of a used car salesman. A repairman who came to my apt. was a contract person and not a Life Alert employee, thank goodness. He told me my base unit was outdated for a longer time than my installation date. I had to wait quite sometime before a serviceman came.It has been awhile since I cancelled my contract after the 3 year period so I cannot recall all the problems I had with them. The only time I used my pendant, help arrived quickly.

Life Alert service was contracted for my mother-in-law's residence. The service was supposed to do routine check ins with her to ensure that she was alright. This was misrepresented to us during the salesget sat cycle, and they do not do this. When we tried to cancel the service the process is SO COMPLEX and has so many steps that you cannot easily cancel. In today's world consumers expect ease of use and great care. Life Alert provides neither of these. It is unreal how hard they make it to complain and try to frustrate the customer into not pursuing complaints. I work in a field where you have to build customer relations and address issues professionally. The sad response from Life Alert is very telling that they do not care about customers. They are all about selling and not servicing.

Oct 2016 I cancelled three years of service for my mom. The rep on the phone was very pushy and wanted me to continue service. We have had five false alarms in 3 years. Once when I was in a restaurant WITH my mom! Another time my moms phone was not working and my brother was in route (15 min) to her house to make sure she was ok. I told this to the operator and asked her to wait until I heard from my brother. The operator DID NOT LISTEN and called the paramedics anyway. It was a huge problem that my brother had to resolve with the men who showed up from the fire dept. I CLEARLY TOLD THE OPERATOR TO NOT CALL THE PARAMEDICS and she did anyway. My Mom was fine, her phone was out of order. You must be at the site of the "box" in order to cancel service. No instructions were given for disconnecting the phone. I ended up messing up my moms phone service. We had to wait two days till the phone company came and fixed the problem. In summary the reps are extremely pushy and the operators don't listen. I now hate Life Alert and do not recommend them.

I fell in the kitchen and could not get up , had severe pain and swelling in my right ankle. I pressed the button and the contact was " life alert, please hold," this message was repeated 10 times with no personal contact. I pressed the button with the same results for a total of 10 times. We live in a rural community with mostly second homeowners who come up either every other week or whenever, I sort of side swam to my door and yelled out "HELP" and as luck or happenstance one of my neighbors who happened to come up for the weekend heard me and took me to the emergency site. My right ankle was fractured on both sides. When I relayed this to Life Alert they said it was my error as they did not receive any call from my pendant. I researched other providers and switched asap!

The people where very nice and friendly and very helpful

The service was satisfactory once the financial situation was cleared up.

Steve took his time going through everything and made sure all of our questions were answered.

Ms Elizabeth MI105 was very professional her customer service skills were outstanding!!

The whole experience was so stress free and so easy! Everyone has been so helpful.!

Very pleasant and informative and knowledgable. 30+ minutes was a little long to tell the truth

We like her total personality. We could understand her. She did a fabulous job.she talked me threw every step.👍