Name: Life Alert
Rating: 4.9

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Dale High Point, NC

Life Alert is a ripoff. They didn't tell me Ithat they had put me in a 3 year contract until the very end of the sale. The lady told me that I could not cancel now because she had put me in a 3 year contact and she would not cancel it. She was very rude. My 3 year contract will be up April 2018 and I will not continue this lousy service from these rude people.

7 years ago

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Dan Hedrick Crystal City, MO

My mom had fallen and her Life Alert is suppose to sense that she is on the floor. Well....... It didn't, and her button around her neck did not work. I had to manually push the big ole button on the equipment y her phone to see if it even worked. It did but...... The call was dropped on Life Alert's end, and it took them forever to call her back. This is a real cause for concern. I will be talking to her to change who she uses. Life Alert is not reliable when they need to be!!!

7 years ago

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Sarah W. Brazil, IN

Have used it. Have one. As far as am concerned, it is useless. (1) It is to costly for the one's who depend on it. (2) I disconnected mine. No one should have to have a contract. (3) What if you don't need it anymore? You are locked in a contract and have to continue to pay monthly until the contract is up. Someone is getting rich! (4) I will give you a example. When I would push the button, just to test, it takes more than 15 minutes to answer. I could have had a heart attack and died before they even got here!.

7 years ago

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Barbara New York, NY

Yesterday I ordered Life Alert for my father. I didn't know about all the other companies out there. My father was upset with me for not doing more research before ordering. We found another company, Medical Guardian, which was rated #1 this year. They have lower rates, better equipment & better customer service. My father & I called Life Alert to cancel. The rep was so rude with us. He tried scaring & bullying my father to stay with them. Plus, he said they would charge him the $198 for the cancellation. This company is awful! Don't waste your money. Keep looking.

7 years ago

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annhadley Los Angeles, CA

i was told i had a 3yr. contract which i have no memory or copy of. my card was compromized and the company could't access my account because of the new card issued. if i paid the 49.99 they were unable to collect, they would lower my fee to 39.99. i was told i could not cancel. i have never used the alert in over 2 years but i have tested it and it takes a long time for them to respond.

8 years ago

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Paul Castrovinci Nashville, TN

I called Life Alert for information and pricing. They are sending me a brochure. I said I wanted information "TODAY, as I am pricing medical alert systems. I was transferred to a sales representative. He gave a very long sales pitch, too much information. He did not give me pricing information until the end of his boring sales pitch. He asked me too many questions, which was very annoying. I just wanted pricing, not a sales pitch. He was also very pushy and I did not appreciate that. I will NOT consider Life Alert for my medical alert system.

8 years ago

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donniaharrington@gmail.com Dallas, TX

On 2/5/16 My Mother was enrolled for for Life Alert . On 2/19/16 Janice cancelled the order at my request. On 4/11/16 Supervisor Rene told me they only provide refunds when the customer asks for it; he said the equip was received on 2/19, and he was going to release the refund of $125.96. On 6/30/16 (Over 80 days later) I was told they are waiting on a Supervisor to approve the refund. They refused to let me speak directly to a Supervisor or Senior Manager, would only take my name and send me to a voice mail.

8 years ago

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Deanne McMannis

Everyone was very friendly. It was easy to set up.

4 months ago

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Me

Very thorough, pleasant conversation! I would recommend

4 months ago

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Roberta Kantola

Very friendly, thorough, answered all questions

4 months ago

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Stella

I like everything about being safe at home.

5 months ago

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Kat

Good customer service and clear communication.

5 months ago

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Linda Jones

5 months ago Edited May 29, 2024

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Based Sith

Delightful operators with knowledge and a sense of humor.

5 months ago

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Inge W

Very helpful staff. I appreciate your patience!

5 months ago

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Keri Castro

Friendly, helpful service that was quick and easy to set up.

5 months ago

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LeAnn

Marie was very helpful and thorough along with very kind and compassionate.

6 months ago

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Shawn Libby

Great customer service. Very prompt with getting the equipment sent out.

6 months ago

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Tracy R

We are new to LifeAlert. Our Rep Denise is absolutely fantastic! Thanks Denise!

6 months ago

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Patricia Compean

Everyone on the phone was cheerful, helpful and professional, thank you!

6 months ago

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Paula Sheamer

Elizabeth was excellent walking me through setting up the system!

6 months ago

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Teri Williams

Everyone was very helpful…a bit pricey but worth it in the long run.

6 months ago

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Linda Hunter

Good experience with good people. Patience must be their “mantra”!

6 months ago

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Cheryl Walker

Marie and the rest of the people in this company were AMAZING!

6 months ago

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damnit_terry_why

Explained everything thoroughly and walked me through the process.

6 months ago

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Cheryl Crawford

Excellent sales, excellent service! Great experience! Thank you

6 months ago

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Iran Spradley

Great service with getting the system set-up and operational

7 months ago

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Jorge Medina

We liked that my father in law felt secure with the life alert.

7 months ago

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Bill Houghton

Everyone was kind and professional . Appreciate their promptness

7 months ago

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D Rowe

It offers a way for dad to communicate if something goes wrong.

7 months ago

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Clara DiTommaso

Very informative and looking forward to use the helpful features

7 months ago

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Jacob Suggs

It was quick and easy to set ups Jennifer was super helpful! Thanks Life Alert

7 months ago

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Melanie Mosing Prairieville, LA

Amazing help! Very easy setup and Ingrid was helpful and professional.

7 months ago

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kim spencer Woburn, MA

Everyone one was amazing and made it so easy for us to set it up!

7 months ago

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Kelly Como MA

Very helpful and very informative. Was very patient on the telephone for setup

8 months ago

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Sally Schaller Dodgeville, WI

Jennifer was super helpful and friendly during the installation process!

8 months ago

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Brian Master Euless, TX

Matthew was outstanding and very thorough. High recommend Life Alert.

8 months ago

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Simone Echeguren

Wonderful experience!! Would recommend to anyone home alone!

8 months ago

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Kathy Monfelt Salem, OR

Very helpful and friendly. Very knowledgeable and patient with us.

8 months ago

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Judy George West Chazy, NY

Everyone was very helpful in getting everything set up. Thank you!

8 months ago

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Kathy Fairfield, OH

Thank you. Derrick was very helpful and I appreciate the time he took with me.

8 months ago

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Cynthia Davidson Suffolk, VA

Very knowledgeable, and kind, Also very professional. Thank you so much.

8 months ago

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Mary Saint Charles, IL

We had some difficulty with one of the buttons and she got it resolved quickly

8 months ago

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Jack Knight TX

Was a really easy process the people that were helping us was great thank you all

8 months ago

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Sharron Faulkner New Braunfels, TX

The instruction was very helpful and gave me clear instructions of how Life Alert works.

9 months ago

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Scott Segerstrom Watsonville, CA

Definitely know the skinny on your process. We’re very informative and answered all questions.

9 months ago

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Dustin Schaner Muskegon, MI

Jennifer was very Helpful and pleasant to work with during our installation on grandmas farm.

9 months ago

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Moises Bertran New York, NY

Ingrid was very helpful and patient with us. I’m very happy we chose Life alert

9 months ago

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Amanda Boyd Waldorf, MD

I liked how clear the communication was between Josh and myself while setting up the new account.

9 months ago

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Ann Asheville, NC

The thoroughness of the explanations and the willingness to address all my questions.

9 months ago