Name: Life Alert
Rating: 4.9

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Eric Ramirez Lehigh Acres, FL

Quick setup. Verbal instructions from Elizabeth for setting up all four pieces were clear and concise

1 year ago

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Best company.com Denver, CO

Marti was very courteous and well informed and easy to work with. Everyone who called me was the same also.

1 year ago

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Lendy Holm

Marie was very helpful , kind and patient as I set up the system. She was very thorough and precise in her explanation

1 year ago

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Karen York, PA

Jennifer was polite and helpful and made the set up run smoothly. Thank you for leace of mind. Karen. Diehl

1 year ago

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Arlecia Richards

The customer representative were so professional. Bonnie answer all the questions. I hope Life Alert works for my mom.

1 year ago

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Amanda Welch Orlando, FL

The agents we have spoken with have made sure that we understand everything we've gone over, and have pleasant phone presence.

2 years ago

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Robert Rogers London, ENG

We love Life Alert, it is not only affordable but gives us peace of mind just in case. Great service overall

2 years ago

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Darl Monk Hot Springs Village, AR

We have been trying to cancel life Alert for 3 months since our mother passed. Life Alert has been extremely difficult to deal with. Yesterday they promised to have the equipment picked up by UPS, and like all their other promises, it was not delivered.

3 years ago

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Neil Freese Lewes, DE

They make it extremely difficult to cancel the service. First they tell you no one can help you at this time and someone will call you back. When you have to finally call back then they want a power of attorney faxed over. They do everything possible to stop you from canceling.

5 years ago

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Lorraine Beavers Los Angeles, CA

I fell in the kitchen and life alert sent help right away. I am very happy. They are very nice. Thank you

5 years ago

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Maria Bolingbrook, IL

Life Alert absolutely refuses to cancel the contract. There have been a number of false alarms. The paramedics have come to my house twice in the past 24 hours. Once at 3:30 in the morning. I called Life Alert and asked them to turn off the unit and they refused.

6 years ago

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Florence Donoghue Ojai, CA

This is a horrible company!! They had me sign a contract for service and didn't explain that it was for 36 months. They deny this, but they are predators and fraudulent in their practices, praying on seniors! Do not sign up with this company and never for 36 months. When I spoke to them all they could do was regurgitate there script.

6 years ago

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Ginger Barnes Boulder, CO

I called Life Alert twice to get some pricing as my mom just passed away and I needed something for my dad. They hung up on me twice because I would not give them my full address. I just had 2 questions and hey would not answer them for me- I was told they are in "the free brochure they will mail me" So ridiculous. They just lost a customer.

6 years ago

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Lissette Burbank, CA

The people at life alert harass you and hang up on you when they don’t make a sale. With this type os salesmanship, I would be very cautious and apprehensive of a purchase of this sort for a loved one. Extremely disappointed with a company that’s suppose to help those is delicate and fragile stages.

6 years ago

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terry natte Grand Rapids, MI

Life aleret is a terrible company my wife fell in the shower pressed the life alert button they never called she laid there for 2 hours and was finally able to get up they are so crooked I am telling every one not to ever sign up with life alert and there contract is to long , warning to every one don't use these criminals

6 years ago

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Trixie Hahn Escondido, CA

Horrible experience. Mom tried to cancel on second day after install, within the 3 day cooling off period required by California state law. Company refused despite certified letter. She disconnected the device that same day, and it was 6 days before Life Alert noticed and texted to ask if she needed medical help

6 years ago

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Jim White Plains, NY

DO NOT GIVE THEM YOUR PHONE NUMBER!! I made the mistake of calling them simply for a brochure for my mother. Now they call EVERY DAY twice a day! I got so angry at the woman tonight I told her I was blocking her number and already signed up with another service. DO NOT GIVE THEM ANY OF YOUR INFORMATION!!

6 years ago

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Art Scott

Piece of crap . I'm paying for a service but they don't service their equipment . When ever there's a problem somebody on the phone wants to walk me through fixing it , they charge to send a tech to fix their freaking equipment . That's bullshit! Moms old and I have a job ! Searching to replace these sick weeds with someone who will send help !

6 years ago

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Paula Granville, OH

A total rip off company!! Tried to cancel and got nothing but harassment from them. They threatened to sue--for what? Not needing the service anymore? DON'T EVER USE THIS COMPANY UNLESS YOU ENJOY HARASSMENT, RED TAPE, AND LIFETIME AND BEYOND CONTRACTS.

7 years ago

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ann

They provide decent service BUT when my mom went to an assisted living home followed by a nursing home they REFUSED to cancel the service without proof that she was deceased or in the nursing home. They consider once one signs up that it is a LIFETIME contract that can only be cancelled with absolute proof that the service is not needed.

7 years ago

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barbara giugliano Franklin Square, NY

they over charged my mother in law (89) by about $30 a month...they sent her smoke defector and some other stuff that was never installed in in the box and charging her...going to complain to BBB and consumer affairs ...plus very rude representatives

7 years ago

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John Pews

Gave them my moms address to send brochure and they somehow got her phone # and started calling and harassing her. Called two different numbers to put her on do not call list and they both hung up on me. They lost me as a customer. Glad I read these reviews, these people do not care!

8 years ago

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David Dickman Houston, TX

Company representatives lie to get your contract. State that if you wand to cancel, all you need is a doctor's letter stating that service is no longer need. I had service for 1.8 years, then need it no longer and they refuse to cancel my contract, even though I have a doctor's letter. RIP OFF!! THEY LIE!!

8 years ago

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Judy Sylva, NC

They turned my smoke detector off and I had a small fire at my house. If I hadn't been awake and able to put the fire out my animals and I would have burned alive. They said the smoke detector was too sensitive, but would not replace it. I don't trust them to detect CO2 or to get help if I fall or become ill.

8 years ago

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Barbara Bunch Richmond, VA

If you get this system, be prepared to use it til you die. It is incredibly difficult to get out of the contract.We are moving to Assisted Living Facility and they need to verify that they are a 24 hour care facility. Why does Life Alert care where we go. We DO NOT WANT THEIR SERVICE.

8 years ago

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Rhonda Pikeville, KY

Life Alert never mentions a three year contract on the phone. Only if you read the paperwork closely will you know ithat you signing a 3 year contract. They told my mother it was a month to month after specifically asking if she had to sign a contract. Fraud.

8 years ago

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Bruce Groveland, CA

in asking for details about how the system works all the rep. wanted to do is talk about the condition of the person who it was for not how the system works. We live in the country so the cell service is pool and when I would ask about what was needed he kept going back to what is the persons condition.

9 years ago

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Augusta Lynn Eaglin-Porter North Fort Myers, FL

Customer service bad got my equipment was unable to contact anyone till Monday . Poor communication . Have to be in the room with monitor to talk with person when bottom pushed. iAs a retired nurse I feel it's not user friendly. I'll see how trying to close account is.

9 years ago

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Betty Bagley

INFO GIVEN WAS LONG AND COULD GET TO THE COST SOONER

4 months ago

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Judy Wian

Had good conversation with Tracy Stafford.

5 months ago

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Kelly Hill

Austin done a fabulous job explaining everything

6 months ago

Reply from Life Alert

Thank you for your review about Austin. We always do our very best to explain in detail our life-saving services. Wishing you the best!

May. 29th, 2025

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felecia feedellipizzi@yahoo.com

Very efficient and left no stone unturned

6 months ago

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Gloria

Jennifer was very thorough and professional

6 months ago

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Benny Warwick

Very good customer service. Easy to navigate.

6 months ago

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Candace Gresham

Natalie was very informative and helpful

6 months ago

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Yvonne Trujillo

We enjoyed talking with Jessica. Thank you very much.

6 months ago

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Don Woodward

Very knowledgeable and answered all our questions.

6 months ago

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Diana

They explained everything very clearly and very kind

6 months ago

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Denise Rains

The representative was great and very patient with me.

6 months ago

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Diannah Riley

Easy to set up. Very helpful assistants .

7 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

May. 13th, 2025

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Christine Pataki

Very thorough, answered all of my questions.

7 months ago

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Kathy

Everyone who supported this was wonderful.

7 months ago

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Darlene Averett

Agent was patient and spoke clearly. She was also friendly.

7 months ago Edited April 24, 2025

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Gbrandt

Very easy process and everyone was polite and patient.

7 months ago

Reply from Life Alert

Thank you very much for taking time to provide us with the feedback. We are glad the process was easy and our representatives were polite and patient.

Apr. 28th, 2025

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Carl Veltri

Great information and interaction; thanks

7 months ago

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Lyn Freeman

Great Service! Very informative and good value.

7 months ago

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MaryFrances

Everett was great! Looking forward to working with him.

7 months ago

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Frances Marino

Easy to set up,answered all my questions

8 months ago

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Karen Seard

The representatives were very patient and informative.

8 months ago

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colleen kubota

Very helpful and very pleasant to speak with

8 months ago