Name: Life Alert
Rating: 4.9

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Stephanie Szkolnicki

We like her total personality. We could understand her. She did a fabulous job.she talked me threw every step.👍

1 year ago

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Craig Thompson

The people at Life Alert are absolutely fantastic. Great products and great people offering peace of mind!

1 year ago

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Thersesa Page

I liked Denise’s professional and empathetic approach to explaining and addressing all my concerns.

1 year ago

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Paul Drummond

Very knowledgeable of the set-up and explained all steps in the process. Made the process easy and efficient.

1 year ago

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Cindy F.

I like that the battery doesn’t need to be charged, it’s waterproof. Danielle was quick and efficient.

1 year ago

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Kim Grubbs

Richard W. was very helpful with getting the system. Very pleasant gentleman!! Amazing experience.

1 year ago

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Clyde Weir

The clarity of information and the voice of our representative was excellent. Adrianna was her name.

1 year ago

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Vickie Dyke

The follow-up we received was outstanding and Matt was so pleasant helping me with the set-up of our device

1 year ago

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Janet M Larsen

Thank Richard for explaining everything to us. Very helpful. It will be less stressful now. Have a good day

1 year ago

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Lisa Anselmo

Everyone is very friendly and helpful. I feel much better knowing my mom has help at her fingertips.

1 year ago

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Lisa Duczynski

Carmen was super helpful. Made it an easy and smooth set up. I feel very comfortable now that I know my mom is safe.

1 year ago

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Dana White Eaton Rapids, MI

Amy did a superb job So happy with how she handled everything with my mom Sharon Thank you for your service 😊

1 year ago

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Deborah Fincher Springfield, MO

The lady who helped us with the setup, Bonnie, was very knowledgeable and helpful. Very kind and patient.

1 year ago

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Danny Scotti

I hope your system works much better than the people I had to speak to on the phone mostly unprofessional very confusing. Say that again very confusing. I almost canceled twice while talking to the people because I thought they were all knuckleheads and I’m gonna trust them with someone’s life, still shaking my head at this

1 year ago Edited March 1, 2024

Reply from Life Alert

Dear Danny, thank you for your feedback. We had upper management reach out to you. Rest assured our equipment is top of the line and your loved ones are fully protected, and it has been proven that we save a life every 11 minutes.

Mar. 1st, 2024

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Mary Riley

The representative, Lenny, made it very simple to understand. All testing persons were helpful, as well.

2 years ago

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DeniseP Oakland, NJ

It has been a very easy process! Arlene has been great explaining everything upfront and answered all my questions.

2 years ago

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Michael Owens Charlotte, NC

The courtesy and patience and thoroughness of the agent in describing the operation and benefits of the devices.

2 years ago

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Janis Chatman Easthampton, MA

Friendly, thorough, professional service. They treat you like family and listen thoroughly to your concerns.

2 years ago

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Donna VanWieren Wesley Chapel, FL

Very patient and helpful. We are both very hard of hearing and she did all she could to accommodate that.

2 years ago

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Eric Ramirez Lehigh Acres, FL

Quick setup. Verbal instructions from Elizabeth for setting up all four pieces were clear and concise

2 years ago

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Best company.com Denver, CO

Marti was very courteous and well informed and easy to work with. Everyone who called me was the same also.

2 years ago

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Lendy Holm

Marie was very helpful , kind and patient as I set up the system. She was very thorough and precise in her explanation

2 years ago

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Karen York, PA

Jennifer was polite and helpful and made the set up run smoothly. Thank you for leace of mind. Karen. Diehl

2 years ago

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Arlecia Richards

The customer representative were so professional. Bonnie answer all the questions. I hope Life Alert works for my mom.

2 years ago

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Amanda Welch Orlando, FL

The agents we have spoken with have made sure that we understand everything we've gone over, and have pleasant phone presence.

2 years ago

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Robert Rogers London, ENG

We love Life Alert, it is not only affordable but gives us peace of mind just in case. Great service overall

2 years ago

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Darl Monk Hot Springs Village, AR

We have been trying to cancel life Alert for 3 months since our mother passed. Life Alert has been extremely difficult to deal with. Yesterday they promised to have the equipment picked up by UPS, and like all their other promises, it was not delivered.

4 years ago

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Neil Freese Lewes, DE

They make it extremely difficult to cancel the service. First they tell you no one can help you at this time and someone will call you back. When you have to finally call back then they want a power of attorney faxed over. They do everything possible to stop you from canceling.

5 years ago

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Lorraine Beavers Los Angeles, CA

I fell in the kitchen and life alert sent help right away. I am very happy. They are very nice. Thank you

6 years ago

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Maria Bolingbrook, IL

Life Alert absolutely refuses to cancel the contract. There have been a number of false alarms. The paramedics have come to my house twice in the past 24 hours. Once at 3:30 in the morning. I called Life Alert and asked them to turn off the unit and they refused.

6 years ago

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Florence Donoghue Ojai, CA

This is a horrible company!! They had me sign a contract for service and didn't explain that it was for 36 months. They deny this, but they are predators and fraudulent in their practices, praying on seniors! Do not sign up with this company and never for 36 months. When I spoke to them all they could do was regurgitate there script.

6 years ago

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Ginger Barnes Boulder, CO

I called Life Alert twice to get some pricing as my mom just passed away and I needed something for my dad. They hung up on me twice because I would not give them my full address. I just had 2 questions and hey would not answer them for me- I was told they are in "the free brochure they will mail me" So ridiculous. They just lost a customer.

6 years ago

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Lissette Burbank, CA

The people at life alert harass you and hang up on you when they don’t make a sale. With this type os salesmanship, I would be very cautious and apprehensive of a purchase of this sort for a loved one. Extremely disappointed with a company that’s suppose to help those is delicate and fragile stages.

6 years ago

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terry natte Grand Rapids, MI

Life aleret is a terrible company my wife fell in the shower pressed the life alert button they never called she laid there for 2 hours and was finally able to get up they are so crooked I am telling every one not to ever sign up with life alert and there contract is to long , warning to every one don't use these criminals

6 years ago

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Trixie Hahn Escondido, CA

Horrible experience. Mom tried to cancel on second day after install, within the 3 day cooling off period required by California state law. Company refused despite certified letter. She disconnected the device that same day, and it was 6 days before Life Alert noticed and texted to ask if she needed medical help

6 years ago

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Jim White Plains, NY

DO NOT GIVE THEM YOUR PHONE NUMBER!! I made the mistake of calling them simply for a brochure for my mother. Now they call EVERY DAY twice a day! I got so angry at the woman tonight I told her I was blocking her number and already signed up with another service. DO NOT GIVE THEM ANY OF YOUR INFORMATION!!

7 years ago

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Art Scott

Piece of crap . I'm paying for a service but they don't service their equipment . When ever there's a problem somebody on the phone wants to walk me through fixing it , they charge to send a tech to fix their freaking equipment . That's bullshit! Moms old and I have a job ! Searching to replace these sick weeds with someone who will send help !

7 years ago

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Paula Granville, OH

A total rip off company!! Tried to cancel and got nothing but harassment from them. They threatened to sue--for what? Not needing the service anymore? DON'T EVER USE THIS COMPANY UNLESS YOU ENJOY HARASSMENT, RED TAPE, AND LIFETIME AND BEYOND CONTRACTS.

7 years ago

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ann

They provide decent service BUT when my mom went to an assisted living home followed by a nursing home they REFUSED to cancel the service without proof that she was deceased or in the nursing home. They consider once one signs up that it is a LIFETIME contract that can only be cancelled with absolute proof that the service is not needed.

7 years ago

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barbara giugliano Franklin Square, NY

they over charged my mother in law (89) by about $30 a month...they sent her smoke defector and some other stuff that was never installed in in the box and charging her...going to complain to BBB and consumer affairs ...plus very rude representatives

7 years ago

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John Pews

Gave them my moms address to send brochure and they somehow got her phone # and started calling and harassing her. Called two different numbers to put her on do not call list and they both hung up on me. They lost me as a customer. Glad I read these reviews, these people do not care!

8 years ago

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David Dickman Houston, TX

Company representatives lie to get your contract. State that if you wand to cancel, all you need is a doctor's letter stating that service is no longer need. I had service for 1.8 years, then need it no longer and they refuse to cancel my contract, even though I have a doctor's letter. RIP OFF!! THEY LIE!!

8 years ago

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Judy Sylva, NC

They turned my smoke detector off and I had a small fire at my house. If I hadn't been awake and able to put the fire out my animals and I would have burned alive. They said the smoke detector was too sensitive, but would not replace it. I don't trust them to detect CO2 or to get help if I fall or become ill.

8 years ago

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Barbara Bunch Richmond, VA

If you get this system, be prepared to use it til you die. It is incredibly difficult to get out of the contract.We are moving to Assisted Living Facility and they need to verify that they are a 24 hour care facility. Why does Life Alert care where we go. We DO NOT WANT THEIR SERVICE.

8 years ago

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Rhonda Pikeville, KY

Life Alert never mentions a three year contract on the phone. Only if you read the paperwork closely will you know ithat you signing a 3 year contract. They told my mother it was a month to month after specifically asking if she had to sign a contract. Fraud.

9 years ago

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Bruce Groveland, CA

in asking for details about how the system works all the rep. wanted to do is talk about the condition of the person who it was for not how the system works. We live in the country so the cell service is pool and when I would ask about what was needed he kept going back to what is the persons condition.

9 years ago

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Augusta Lynn Eaglin-Porter North Fort Myers, FL

Customer service bad got my equipment was unable to contact anyone till Monday . Poor communication . Have to be in the room with monitor to talk with person when bottom pushed. iAs a retired nurse I feel it's not user friendly. I'll see how trying to close account is.

9 years ago

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Caroline

I can relax now if I fall I have someone I can depend on

5 months ago

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Kathy Turner

Matthew very helpful. Seems like as great system

5 months ago

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Rami

Jennifer was wonderful and professional in helping

5 months ago