Name: Life Alert
Rating: 4.9

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Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

5 years ago

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Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

7 years ago

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Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

7 years ago

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Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

7 years ago

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T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

7 years ago

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Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

7 years ago

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William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

8 years ago

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Rick

The wrist ban should be updated it is too hard to get on.

6 months ago Edited May 1, 2024

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Diane Connell Conway, SC

All went like clock work. Smooth, professional

8 months ago

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Cindi

Representative was very patient and helpful

8 months ago

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madelene Cameron Bristol, CT

She was very friendly and knowledgeable

8 months ago

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Chris Heidel Honolulu, HI

I enjoyed my experience, everyone was so helpful

9 months ago

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sandi calhoun Spring Hill, FL

Everything was clear and my question were answered

9 months ago

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Dorothy Lane Candler, NC

Excellent communication. Very easy setup.

9 months ago

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Paul Bessey Peoria, IL

Great service, nice people Would recommend

9 months ago Edited February 12, 2024

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Carla Bauer Portland, OR

Aliyah was very helpful and very patient.

9 months ago

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Ron Kerns Reading, PA

Austin was very courteous. Very knowledgeable

9 months ago

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Jacob Toney Riverside, CA

Very good customer service. Everyone was extremely helpful

9 months ago

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William Murry Perrysburg, OH

They were all great. Very knowledgeable and to the point.

9 months ago

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Janette Jankauskas Greybull, WY

Liked the "double checking". People were helpful!

9 months ago

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GinnyDougan Brooklyn, NY

The setting up of and customer service was excellent.

9 months ago

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Maribel Corredor San Diego, CA

I liked the way Julie explained how Life alert works.

9 months ago

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Lisa Sexton Athol, ID

The representative was exceptionally helpful.

9 months ago

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char brickman Dayton, OH

Very helpful and informative people are very friendly

9 months ago

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Heidi Schaal Oneida, NY

It was very easy to set up and everyone was very helpful!

9 months ago

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Kathy Peed Washington, DC

Lenny was great. Courteous, kind and knowledgeable.

9 months ago

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Yahoo Pass Christian, MS

Ingrid was very helpful and very nice Thank you very much

9 months ago

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Mamie Wiggins Flushing, MI

Easy to install. Expect to be pleased with this device

9 months ago

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Tim dudley Houston, TX

The lady we talked to was very nice and helpful

9 months ago

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Terry Luehring Devils Lake, ND

Service reps were VERY helpful and informative.

9 months ago

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Tory Smith Lakewood, NJ

Your team was amazing and thank you for your service.

10 months ago

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jack gonzeles Sierra Vista, AZ

They were great from start to finish at an affordable price

10 months ago

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Christy Grigsby CA

Carmen was very helpful! So were the dispatchers.

10 months ago

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AMY OLSEN Cary, NC

Bonnie was amazing! She had everything set clearly.

10 months ago

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LAURA ELGIN Aberdeen, WA

The set up was a very easy and thorough process. Thank you

10 months ago

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Lois Lindenhurst, NY

Representatives have been thoughtful, knowledgeable.

10 months ago

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Karen C

Candice was patient, clear, concise and kind. Thank you!

10 months ago

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Eileen Twidt Chicago, IL

The agent made the installation an easy task

10 months ago

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Mary Thurber

Everyone from Michelle H to Candice has been super

11 months ago

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Kimm Halstead Milford, VA

Carmen demonstrated excellent customer service.

11 months ago

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Ernest Jones

Willingness to assist. Very courteous personal.

11 months ago

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Beth Cozzi

Excellent service, knowledgeable, friendly, and very efficient!

2 months ago

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Gaia Sophia

Great product and customer service. Just received our equipment today.

2 months ago

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Dianna Barbato Houston, TX

These people are vultures. When my mom lost her tiny necklace receiver, they charged her $100 for a $4 piece of equipment.

1 year ago

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Eddy Zawahreh San Antonio, TX

THE COMPANY IS NOTN ABOUTN GOOD NTIMING THE COMPANY SAQVE LIVES

2 years ago

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Lucy bradley Waco, TX

A couple of months ago I had an emergency I hit the button on the machine It kept saying Please wait I would have had a much quicker response by calling 911

5 years ago

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Rachael Bagley Mission, TX

I called for information. A fast talking salesman had me committed to a 3 yr. contract before I knew it. Was unable to cancel. Would not recommend it.

7 years ago

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Elaine

Beware of life alerts lack of customer service and billing after you get into a contract. Poor website. No chat online. Taking advantage of older folks.

7 years ago

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Roger Storman Riverview, FL

Step-by-step guidance and genuine concern for wellness

8 months ago

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Ronald Brown Houston, TX

This a terrible company to work with. They are absolutely void of any understanding of the terms "Customer" or "Service"

4 years ago