Name: Life Alert
Rating: 4.9

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M N

Sales rep. Kathy is unprofessional-she was smacking her food in my ear! She also has not sent my cancelation confirmation which makes this company seem like a scam!

7 months ago

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Beth Farley

Love your customer service your help is most greatly appreciated.

7 months ago

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Nancy O

Amy L did a great job of explaining the product and services.

7 months ago

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Denise Reddy

Easy to set up. Didn’t take too long. Person was helpful.

7 months ago

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Marilyn Forester

Concern for how long it took for someone to respond when help button was activated

8 months ago

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Jennifer Ryan

Elizabeth, the tester, was very efficient and kind. Dispatchers performed their tasks quickly.

9 months ago

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Sue Lundin

I generally liked the experience but for someone with a mobility issue it took too long. Ingrid was pleasant and spoke clearly.

10 months ago

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Jeffery Strausser

Elizabeth explained the life alert operating system and made me feel comfortable with its use

10 months ago

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Kathleen Lockwood

Everything went great, and all of the different devices are tested and put where they need to be

10 months ago

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Craig Hegrenes

Like= Friendly, prompt,.accurate, caring Dislike= Takes multiple steps to.get LA up and running

10 months ago

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Cindy Weber

Very helpful over the phone getting me all the devices that I would need to keep my Mom safe.

10 months ago

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Karen Forrest

Denise was great. She was very thorough and explained everything very clearly and nicely.

11 months ago

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Tim

Every one I dealt with was knowledgeable and polite Shoutout to Vanya and Allya (I’m sure I misspelled her name)

11 months ago

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Pam Blasingame Brown

The people are so helpful. Thank you so much for explaining everything in a professional manner.

11 months ago

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Journey Baxter

They where very professional and helpful while helping me set up my grandmas life alert

11 months ago

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Pat Girome

Very through explanations about equipment...everyone very professional and pleasant !

11 months ago

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Landry Crain

Barry did an extremely good job explaining the process!! Was extremely helpful and personable.

11 months ago

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Renea Brown

Bonnie was awesome leading me thru the process of installation. With her help it was fast and easy!

11 months ago

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Michael Boos

Very professional and courteous answered all calls immediately good overall experience

11 months ago

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Barbara Adams

So far a 5. Only had it for a day. Hope its everything its suppose to be.my family is happy about it.

1 year ago

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Scott P Bockelmann

Great service. Everything explained in detail. Denise our rep. was incredible, personable, and really cared.

1 year ago

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Carolyn

Spoke with Elizabeth who was patient and professional in helping us set up my husbands Life Alert system.

1 year ago

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Joe Bull

Nicolette answered all my questions. Was very personable and helpful in all my inquiries. She was great.

1 year ago

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Kelsey Platt

She was very kind funny and made sure we knew every step. She was very patient and nice to work with.

1 year ago

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Maxine Ghrist

We had great experience customer service was excellent. Richard is a great representative .very helpful

1 year ago

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dwain sifrit

Marie was incredibly nice and helpful. Walked me completely through the set-up. Very good experience.

1 year ago

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Brenda Grubbs

Ingrid was awesome. Thank you so much for life alert. Feeling safer knowing my dad has easy access to emergency care.

1 year ago

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Sumiko Weisz

I was very satisfied with the information that Donna provided about Life Alert. It was very detailed.

1 year ago

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Patricia J Hardy

Everyone that I have dealt with has been really great. Service for my mom has always been very good.

1 year ago

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Anita Lowery

The customer service representative was very patient and helpful throughout the installation process.

1 year ago

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Gail Cole

Maliq was very patient and kind. I had several phone calls at the same time and he was very patient.

1 year ago

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Stephanie Szkolnicki

We like her total personality. We could understand her. She did a fabulous job.she talked me threw every step.👍

1 year ago

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Craig Thompson

The people at Life Alert are absolutely fantastic. Great products and great people offering peace of mind!

1 year ago

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Thersesa Page

I liked Denise’s professional and empathetic approach to explaining and addressing all my concerns.

1 year ago

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Paul Drummond

Very knowledgeable of the set-up and explained all steps in the process. Made the process easy and efficient.

1 year ago

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Cindy F.

I like that the battery doesn’t need to be charged, it’s waterproof. Danielle was quick and efficient.

1 year ago

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Kim Grubbs

Richard W. was very helpful with getting the system. Very pleasant gentleman!! Amazing experience.

1 year ago

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Clyde Weir

The clarity of information and the voice of our representative was excellent. Adrianna was her name.

1 year ago

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Vickie Dyke

The follow-up we received was outstanding and Matt was so pleasant helping me with the set-up of our device

1 year ago

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Janet M Larsen

Thank Richard for explaining everything to us. Very helpful. It will be less stressful now. Have a good day

1 year ago

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Lisa Anselmo

Everyone is very friendly and helpful. I feel much better knowing my mom has help at her fingertips.

1 year ago

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Lisa Duczynski

Carmen was super helpful. Made it an easy and smooth set up. I feel very comfortable now that I know my mom is safe.

1 year ago

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Dana White Eaton Rapids, MI

Amy did a superb job So happy with how she handled everything with my mom Sharon Thank you for your service 😊

1 year ago

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Deborah Fincher Springfield, MO

The lady who helped us with the setup, Bonnie, was very knowledgeable and helpful. Very kind and patient.

1 year ago

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Danny Scotti

I hope your system works much better than the people I had to speak to on the phone mostly unprofessional very confusing. Say that again very confusing. I almost canceled twice while talking to the people because I thought they were all knuckleheads and I’m gonna trust them with someone’s life, still shaking my head at this

1 year ago Edited March 1, 2024

Reply from Life Alert

Dear Danny, thank you for your feedback. We had upper management reach out to you. Rest assured our equipment is top of the line and your loved ones are fully protected, and it has been proven that we save a life every 11 minutes.

Mar. 1st, 2024

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Mary Riley

The representative, Lenny, made it very simple to understand. All testing persons were helpful, as well.

1 year ago

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DeniseP Oakland, NJ

It has been a very easy process! Arlene has been great explaining everything upfront and answered all my questions.

1 year ago

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Michael Owens Charlotte, NC

The courtesy and patience and thoroughness of the agent in describing the operation and benefits of the devices.

1 year ago

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Janis Chatman Easthampton, MA

Friendly, thorough, professional service. They treat you like family and listen thoroughly to your concerns.

1 year ago

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Donna VanWieren Wesley Chapel, FL

Very patient and helpful. We are both very hard of hearing and she did all she could to accommodate that.

1 year ago