Life Alert
8.2
Overall Score
Review Source
Claudia Castillo
Haven't had a chance to use Life Alert in an emergency situation yet, so I don't have a review on the product, But I do feel more secure having it with me 24/7.
1 year ago
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Scott Prange
Every pertinent piece of info was quickly communicated clearly. There were no questions to ask. Y’all have an incredible product, company, and system in place!
1 year ago
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Ronald Long
Every good telephone set up service walk through. Very informative and thorough. They left no question unanswered and felt very confident by the end of the call
1 year ago
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Deborah Sefcik
Forced into long term contract with the inability to cancel other than nursing home or death. Service is over priced and mediocre. I didn’t provide a pin,so they called my friend and told her I had a heart attack, which caused her husband to race over here. So now none of my friends will believe you. Your call center people are assholes to do this. Disgusting company.
I would have had immediate service if I dialed 911 myself. If I couldn’t speak they would have come anyway. With you, it appears if I can’t speak and my friends aren’t available minutes would be wasted. I just no longer trust you. I feel I have been taken advantage of at my weakest time.
1 year ago
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Laura Gregory
The Life Alert team is top notch! Everyone was so helpful, especially Sarah! Thank you for all the patience with the setup! Such an amazing experience!
1 year ago Edited August 5, 2024
Review Source
Ron T “Sawyar” One
Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it
1 year ago
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Ben Reynolds
The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+
1 year ago
Jim Larkin
Customer service representative was very knowledgeable, walked me through the options, no pressure to buy. Set up was excellent as it was very seamless.
1 year ago
Charla Streetman
Life Alert signal setup was very good with instructions. Dispatch was helpful in testing equipment. And my contact person Cathy M. was very very nice and helpful.
1 year ago
Review Source
Virginia
Lennie was a patient teacher . Now I am ready to use the equipment if need be. Meanwhile I am trying to be careful but I do hope eventually to walk outside
1 year ago
Sonya S Liberty Hill, TX
I will never use LifeAlert after the scare tactics they tried to instill. I was considering them and called to discuss options and pricing. I spoke with George M and the told the equipment price was $268.00 and the monthly fee was $90.00. I explained that I was going to call a few other companies and he could call me back the next day. I did find a company that was no equipment fee, no activation, and free shipping along with a fall detection for over half the price of LifeAlert. When George M called me back and I explained we decided to go with another company he proceeded to tell me "Well, when your father falls and the other company doesn't respond and he lays on the floor for hours you know how to reach me" and hung up. I do not appreciate the scare tactic and in my opinion he could have maybe tried to offer a discount if he wanted my business.
1 year ago
Review Source
Mary Esperance, NY
I feel the operators answering the phone could talk a bit slower, as I was having a hard time understanding them. I'm setting this up for my mother and worry she won't be able to understand
1 year ago
Mary Meuwissen Minneapolis, MN
Excellent service! A joy to work with Bill and manager. They were informative, polite and Great Americans!
Exceptional Experience.
Thank you
Mary Meuwissen
1 year ago
Zay Aero Valley Stream, NY
Linda and Marie have been the best people to help me navigate on how to take care of my father after falling. They’re extremely helpful and patient.
1 year ago
Review Source
Jim Dermody Cocoa, FL
Audio from Life Alert device speakers is difficult for Dolores to understand. She can understand audio from her cell phone.
I hope Life Alert can provide cell phone quality audio in the future.
1 year ago
Jim Sillence Morristown, NJ
Agent was sincere and caring. Made sure we were up and running properly. I was lucky enough to get the same agent that I spoke to on my first call and my activation call.
1 year ago
Review Source
Jeffrey S. Chiara Rockwell, NC
Our Representative Arlene S was top notch.. she helped answer all our questions and concerns.. she is the best of the best….kind, courteous, personable…..
1 year ago
Ribaroff Staten Island, NY
Matt was courteous and very patient he was able to assure me that the registration of all the equipment was tested and run well. It was a pleasure working with him.
1 year ago
Ian Gardner
They was there when I had a medical emergency at home. Their timely response and expert assistance made me feel secure and supported during a critical moment.
2 years ago
Margie Lopez Frankfurt am Main, HE
Life Alert came to our rescue when my elderly mother had a fall. Their swift emergency response was a lifesaver, providing peace of mind and safety in her time of need.
2 years ago
Lei Boyter Phoenix, AZ
Life Alert is a lifesaver. They responded swiftly when I needed help, providing
immediate assistance and peace of mind. It's a service I can't imagine living without.
2 years ago
Dahlia Brueckner
My parents are the most important people in my life. Life Alert gives them the support they need, and it's comforting to know help is just a button press away.
2 years ago
Edward Bisking Salt Lake City, UT
Life Alert has been a lifeline for me. I've used it in emergencies, and the response is lightning- fast. They truly care about their customers' well-being.
2 years ago
Jason Corbitt
Life Alert isn't just for seniors; it's for anyone who values peace of mind. As a working mom, knowing my elderly parents have this protection puts my heart at ease.
2 years ago
Sean Emory Los Angeles, CA
Life Alert gave me back my independence. Knowing I have immediate help at the press of a button has been a game-changer. I feel safe and secure every day.
2 years ago
Lucia Gusmar Avenel, NJ
Life Alert is the best investment for my family's safety. Their cutting-edge technology, 24/7 monitoring, and swift response have proven their commitment to saving lives.
2 years ago
Irene Stelter
I can't thank Life Alert enough! Their friendly and caring team ensures that help is just a button press away. They genuinely care about the well-being of their customers.
2 years ago
Gabby Kaylene Buffalo, NY
Life Alert has given me and my family peace of mind. As a senior, knowing help is just a
button press away is invaluable. I feel safer in my own home.
2 years ago
Mariana Motz Phoenix, AZ
Life Alert is not just for seniors. I had a medical emergency, and their quick response saved my life. It's a must-have for anyone concerned about their well-being.
2 years ago
Lauren Hammerschmidt Denver, CO
Life Alert is a true lifesaver. I've been a member for years, and their quick response during emergencies has given me confidence to live independently in my golden years.
2 years ago
Alicia Helsing
Life Alert is not just a service's a lifeline. Their
compassion and timely response when my husband had a fall were incredible. We're comforted knowing they're there for us.
2 years ago
Leon Phanthanouvon Avenel, NJ
Life Alert is incredibly reliable. In multiple situations, their assistance was prompt and effective. Knowing that we can count on them for help provides peace of mind.
2 years ago
Drew Hogan Halifax, PA
We cannot recommend this company. This company uses deceptive and dishonest practices and their salesmen are so poorly trained that they cannot be trusted to give reliable information. We tried the standard pendants and the GPS pendant in a remote area where cell service is not always reliable. We were misled by the salesman as to what the system was capable of. We were told that with the GPS unit, we would be able to locate our mother if she wandered. The salesman told us that he has personally helped family locate loved ones himself with the GPS pendant. In subsequent conversations with customer care and the billing department, this was confirmed to be completely untrue as it is not possible for Life Alert to locate the GPS pendant. It must be activated by the user in order for the pendant to be located. In the case of memory patients that wander, the promise made by the salesman is cruel and unsafe. The salesman also assured us there would be absolutely no charge if the system didn't work. We specifically asked about installation and setup charges and any "re-stocking" fees. The salesman assured us that all charges would be refunded and we would pay zero if the system did not work for us. Instead, we were charged $197 for the equipment set-up and shipping and $64.42 for the first partial month service. After we returned the unit (we tested and returned it immediately as it did not meet the promised expectations), we were told that none of that was refundable (we did end up getting this company to agree to refund all of the money, after several phone calls and discussions with higher level managers). Overall, this was a frustrating and time consuming experience and we're still searching for a solution. As others have said, Life Alert is among the most expensive services out there, with a long term contract that is very difficult to cancel.
We recommend that you stay away from this company.
2 years ago
Reply from Life Alert
Dear Drew Hogan, we can't find your account with Life Alert. You posted the same complaint under a different name before which also didn't connect to any accounts, and we tried to reach out to you in order to help. However, there was no response. We would like to investigate the issues as we strive to provide a great customer service. We have been saving lives of people since 1987 and are the only company with proven track record of saving lives every 11 minutes. Please contact us at wecare@lifealert.com. Thank you.
Sep. 6th, 2023
Bee H Barrington, NH
My mother-in-law recently fell in her home and in spite of having Life Alert was unable to call for help. When we called for a welfare check she was discovered on the floor, where she had been for some time. Unfortunately, she will be unable to return to her home and will no longer need Life Alert. When I called to let Life Alert know of the situation, the first thing that was said was, “You signed a 3-year contract.” A more appropriate response, and one that would have been far less off-putting and abrasive might have been, “I am so sorry to hear that she fell. This must be a very stressful time for you. We want to make this process as easy as possible. Though you signed a contract, all you need to do is get a note from her doctor saying she can’t return home and we’ll be able to help you make arrangements to return the equipment.” This is my first experience with Life Alert and it will most definitely be my last. I went with a competing company when we needed this type of service in the past and will be sure to go back to them should we need it again. I would not recommend this company to anyone.
2 years ago
Review Source
Natalie Porter Plant City, FL
I would put negative stars if I could!! I purchased the life alert system for my elderly mother who lives in my home. When I called to inquire about the system, I should have picked up on the sales pitch, and the persuasive/super nice lady who was providing the info about the system. The problem is my mother is hard of hearing, starting to have slight dementia and when I asked the sales lady if my mother couldn't use the system for some reason, can we return it? She danced around the question then responded with oh don't worry, that won't happen but if it does just call us. Then the sales lady asked for my moms phone number. My mom only has a cell phone and she never answers unknown numbers. I told her I need to be called on my phone for everything. Sales lady said oh yes we'll call you for everything....That was a lie! When we received the system and attempted to set up, the dispatcher doing the testing said oh no we call your moms phone number first then if she doesn't answer they call 911. So if my mom falls and its just a soft fall and isn't hurt but just needs to be lifted off the floor, 911 will have to come. I wanted them to call me and I was told I would get a call first. I also wasn't told that we have to hide a key outside or put a lockbox on my door for 911. I was completely deceived over the phone so please don't fall for the sales pitch. They will tell you anything to get you to buy the system! So when we were attempting to set up the system and test it out, I found out all of the information told over the phone was not true. I immediately told them while testing out the system, my mom can't hear the dispatcher over the small speaker on the necklace ( I was also told the system would work everywhere and that's not true either, it only works 1000 feet from the main box in your home) and that's when I said this isn't going to work for my mom, I would like to return and get a refund. I was transferred to 6 different people back and forth to the same people and no one could tell me what my refund would be. I finally was told that I would be contacted at a later time to set up a UPS pick up. I haven't received a call yet! I also noticed another charge on my account for $72 that I have no idea what that is for since I was already charged $198. Im telling you this is deception from the get go. Its very expensive but not worth it. They will tell you anything you want to hear over the phone to seal the deal, after that you're stuck. Beware! Do your homework and make sure you get a safety device that works for your elderly needs. I will just place cameras in my home to watch my mom if I have to leave her alone.
2 years ago
Chris French Leander, TX
Had to get life alert for my Dad as he was getting older and fell a few times. Its been extremely beneficial to my peace of mind to have their tools available to him.
2 years ago
Robert Lopez
Paul K, Life Alert salesperson from the New Jersey office was extremely aggressive, angry, mean, rude and disrespectful to me on the phone. I was interested in purchasing a Life Alert for my loved one. Paul K started speaking over me in an aggressive, pushy salesman tone of voice. and then when I told him that was inappropriate, he began to yell and berate me at the top of his lungs. Please listen to Paul K’s recorded Life Line phone calls. He lacks interpersonal skills, compassion, kindness and ethics. Paul K is unethical and fraudulently charged my credit card without me confirming the second call. He should be fired for screaming at clients, speaking to them in an aggressive tone of voice, talking over them and telling clients that “no one put a gun to their head.” Thanks to Paul K, we decided to go with another company. Paul K is costing life alert customers - fire him!
2 years ago
Joseph Los Angeles, CA
Got Life Alert for my parents as they live alone and I thought it was a good idea just in case. They are both very happy, as they already used it one time, thankfully everything is ok.
2 years ago
Samantha Palmer
I had a wonderful experience with my life alert representative. She was very helpful, kind and patient as I helped my aunt set up her new system. Kudos to a job well done!!
2 years ago Edited April 20, 2023
Becky Pope Chattanooga, TN
My mother fell and hit her head, knocking her unconscious. She had a severe head trauma and brain bleed and was on the floor for over 5 hours before I found her. Her Life Alert did not go off as she was not able to push the button. I called to cancel Life Alert for not alerting us and they informed me that we signed a three year contract that still has two more years at $95 a month. No way to cancel without proof of getting 24-hour licensed care. Read the fine print folks. My mom has been paying for NO HELP. She could’ve died and they said it was our fault for not realizing that fall detection is not included.
2 years ago
Reply from Life Alert
Hello, we are very sorry to hear about your Mother's fall. I tried to find your account, but do not have enough information. Can you please provide me with either the account number, your mother's phone number or full name together with the city/state so I can look into the matter. Thank you.
Feb. 22nd, 2023
Barbara Hendrix Jesup, GA
I am very frustrated with Life Alert . My mother passed away in Dec 2022. I called and cancelled the service. I was told that UPS would come on the day of my chosing and pick up the device . They gave me NO tracking number to contact UPS. And instead of providing with a return label which they have done in the past (I was able to return the device myself for my mother in law after she passed away without a return label provided by them) I have to sit at home and wait on UPS to pick up the device.
I called UPS and without a tracking number they couldnt tell me when they would be coming out to pick up the device. I will have to sit at home and wait for UPS to come to my home rather than take it to a UPS provider and mail it at my convenience. They will off course continue to bill me for the device until they receive it... Beth Gorse
2 years ago
Reply from Life Alert
Dear Beth, we are sorry for your loss and understand the difficult time the family is going through. Life Alert is the only medical alert company that pays out of pocket to have our equipment returned at no cost to you. Please note that UPS is a separate company and they do have their own schedules, as was informed to you on the day the pick-up was scheduled. UPS also makes three attempts to pick up the equipment, and we can pick it up from your work address too if needed. We can see that UPS has successfully picked up the equipment from you, and also assure you that no billing has taken place since your call to close your mother’s account.
Jan. 10th, 2023
Bob Senoia, GA
The company is expensive and you lease the equipment you don’t own it. My father passed away and I called on a weekend to cancel the service and was not told that the equipment needed to be returned. Replacement will cost $250 and monthly charges will continue until it’s returned. The company does respond quickly but the quality and business model is not geared to reasonable cost and service. They are relying on their long and well-known advertising to provide mediocre service.
3 years ago
Reply from Life Alert
Dear Bob,
We are sorry about the loss of your father. Thank you for voicing your concerns and for re-confirming that we respond quickly. We would like to review the situation as it is not our protocol and our agents are to notify you that our state-of-the art equipment needs to be returned as it was given on a free loan for the duration of the service. Please email us with the account number, name or phone number associated with the account so we can look into that - at wecare@lifealert.com. Thank you.
We are sorry about the loss of your father. Thank you for voicing your concerns and for re-confirming that we respond quickly. We would like to review the situation as it is not our protocol and our agents are to notify you that our state-of-the art equipment needs to be returned as it was given on a free loan for the duration of the service. Please email us with the account number, name or phone number associated with the account so we can look into that - at wecare@lifealert.com. Thank you.
Jun. 15th, 2022
Shannon Renee Chagrin Falls, OH
My father had life alert. Their websites boasts there is no charge for the monitoring equipment.
I April my father went on hospice and I contacted Life Alert, No one called me back.
I called again, they were suppose to send a shipping label. I never received it.
i called again, did not receive it.
I emailed, still no shipping label.
During this time my father passed away.
I had been in contact with life alert several times.
I had to pay out of pocket to ship the equiptment back to Life Alert because of their failure to provide the shipping label. This was over 32.00.
Then, Life alert took 400 additional from the bank account without any notice.
I still have not recieved April fees of 69.90 refuned.
I am waiting on 400 refunded
I now also want my shipping costs refunded to me.
Life Alert does not return the phone calls or emails.
Family members, please be aware of Life Alert, during the most difficult time in your experience of caring for your elderly parents they are vultures, thieves and have horrible customer service.
3 years ago
Reply from Life Alert
Dear Shannon,
We have already responded to your complaint on a different website, but will repost it here as well.
We extend our sincerest condolences for the passing of your father. We understand this may be an emotionally confusing and frustrating time. As all calls are monitored for quality assurance, we have looked in to the matter for you. Our equipment is free to use during the subscription, but it must be returned back when the account is about to close. We have tried to retrieve our equipment since April. We did see that we sent the shipping label to the email provided twice in late April and Early May and they are marked as delivered. It is possible they went to your spam folder and it is always advisable to check there. We were then told the equipment was sent back on the 11th, but the tracking number provided advises the equipment was not sent back until the 23rd. We did make multiple attempts to contact family and left SMS messages with information as to who to call back. We have finally received our equipment today, May 31st, and have refunded the missing equipment fee and the monthly fee as we have explained to you over the phone we would. Again, our sincerest condolences for the passing of your father.
We have already responded to your complaint on a different website, but will repost it here as well.
We extend our sincerest condolences for the passing of your father. We understand this may be an emotionally confusing and frustrating time. As all calls are monitored for quality assurance, we have looked in to the matter for you. Our equipment is free to use during the subscription, but it must be returned back when the account is about to close. We have tried to retrieve our equipment since April. We did see that we sent the shipping label to the email provided twice in late April and Early May and they are marked as delivered. It is possible they went to your spam folder and it is always advisable to check there. We were then told the equipment was sent back on the 11th, but the tracking number provided advises the equipment was not sent back until the 23rd. We did make multiple attempts to contact family and left SMS messages with information as to who to call back. We have finally received our equipment today, May 31st, and have refunded the missing equipment fee and the monthly fee as we have explained to you over the phone we would. Again, our sincerest condolences for the passing of your father.
Jun. 1st, 2022
AR Brimmer Greenwich, NY
Life Alert....Scam! My elderly loved one called for a brochure and within minutes the agent was taking their credit card info and had signed them up for 3 years without even giving my loved one or myself as Power of Attorney to review a written contract. After $197.00 later in shipping and processing fees (non refundable) and a hefty $69.99 per month for 3 years...for a product that my loved one did not care for or need, I am now faced with a legal battle to void the contract. Customer service agents in the contracts department are rude and condescending and will do just about anything to try to deter you from getting out of the contract. A report will be filed with Consumer Fraud and Protection Bureau and money spent on an attorney to get my loved one out of this mess. Life Alert scam. Buyer Beware!
3 years ago
Leticia Justice Phoenix, AZ
My mother died in November 2021 and I informed Life Alert a week of her passing. I sent to their office my Mom's Death Certificate on the 1st week of December. You think that cancelled the contract? Hell, No! The company kept charging my account for 2 more months after my Mom died. I called and complained to their manager who sounded like an Indian national and he was very rude! He refused to let me and my husband speak and air our complaint. He would not let us finish talking, he talked in a louder voice than his customer and refused to offer any solution to our complaint. All he cared about was to collect money from people in whatever circumstance the customer was in. When asked why they kept collecting the monthly fee even after the death of my Mom, the people in Life Alert said that that's what's in their contract until they received the death certificate. In our case, I sent it to them 3 weeks after my Mom died but they still charged us for the following 2 months. They even charged us for the equipment when it was not returned on time because we got busy preparing for my Mom's burial. Talking about very bad customer service!!! I will never recommend this company!!!!!
3 years ago
Gerta Keller Princeton, NJ
I called Life Alert as an option for my ill husband in Oct. 2018, but because he didn't want to buy the contract unless I was on it also, the sales rep told me to sign up for it just for an extra $10 and when my husband dies the contract would end. My husband died in early March 2021. Life Alert refuses to cancel my contract saying that it is running till the end of October 2021 regardless of the death of my husband. They are harassing me daily for contract payment but also for replacing their useless old installation for an extra $149. I have refused this installation and still they sent it, and still they harass me.
Life alert requires auto payment from your bank account. When my bank account was compromised in 2019, the auto payment access stopped and I refused to renew their account saying I would pay by check every month. They harassed me week after week by phone calls demanding my autopay renewal, saying they do not any other billing. Eventually they would send a pink "overdue notice", but the same harassing has continued every month along with threatening my credit rating.
4 years ago
Reply from Life Alert
Dear Gerta, at Life Alert we take customer service very seriously. I searched your name in our database but was not available to find it. Can you please send me the information (account number or phone number or mailing address) so I can assist you further? Thank you.
Dec. 15th, 2021
Vasile Stelian Georgescu Bakersfield, CA
Hello, this company is scammer, the will not give you potions to terminate the agreement , unless you die, or going to a facility. they do not care about an individual, well being, they only care about their income. I offer to pay termination fee but they do not accepted, the only option is to stop payments, this means it will go to a collection agency, your credit will be affected, when I asked what happen after, they have no answer, all they care is three year contract which cannot be terminated. Speaking with a customer service supervisor, no other options were given. leasing contract can be terminated before the terms, with paneity paid. I never come across a contract/agreement , cannot be terminated before terms... till now. I will not recommend this service to anyone, no professionalism, a company structured where a supervisor is the higher authority you can talk to, I asked to talk to someone above, reply was owner is to busy, and never takes calls from customers... I wonder why? I wonder if he read his company reviews given by the customers, paying for all his life expenses. for anyone having possibility to open a business... this is a good one. I vote this company NO for support, NO for professionalism, NO for helping people in need, NO this is a scam, false advertising, once GPS has been depressed, takes long time to response, records are kept for their benefits only. I give it one star because I have no other option, but realistically, minus 5 would be appropriate. before one decide to sigh with this company, I encourage you to do your home work, others offer beater for less.
4 years ago
William Sellars Clarksville, MD
Life alert told me I could cancel anytime when I signed up. They left out the fact the my mom had to be in a nursing home or dead for me to cancel. When I signed up for this service a year ago, my mom was able to understand what it did and how it worked. Now, her dementia makes the product useless for her. She does not understand how to use it anymore. That is not a good enough reason for life alert to stop taking NINETY DOLLARS A MONTH FROM MY ELDERLY CONFUSED MOTHER. They told me another way to get out of the THREE YEAR CONTRACT was to get 24 hour a day care. I have home health care workers here 14 hours a day and I take care of my mother the other 10 hours per day, but, according to life alert, my care for my mother doesn’t count because I’m not a licensed home care worker. So my mom gets 24 hour care, but it’s not good enough for this rip-off company. They care about money ONLY. The fact that my mom is on a fixed income does not matter at all to theses greedy people, just her money.
Stay away from this terrible, greedy company that only has the well being of one thing in mind- profits.
4 years ago
Chantel Gardner Bellingham, WA
I did my research and picked a different company. Unfortunately my father saw an add in the newspaper and signed up. We tried unsuccessfully to cancel it as his metal capacities were failing. Later we tried to cancel as he had 24/7 in home care and that was also unsuccessful. When he finally was in hospice care we were told that he could cancel, with a letter from the hospice nurse. Unfortunately that was also untrue. Now that he has passed they are still charging and saying that we need to send in a death certificate. I can not believe a company like this exists. Do not use. It was a waist of thousands of dollars.
5 years ago
Cliff Bowman Stroudsburg, PA
It was not explained to me about a 3 year contract until I attempted to end our relationship in September 2018. Due to a financial hardship, I wanted to cancel my agreement.
In a conversation with their Financial Controller, I asked to end the service because of a serious change in my financial position. She reminded me we had a 3 year contract (I was not provided a copy of this contract by my sales person). She had to send me a copy of this 3 year contract for proof. This all was totally mishandled by their sales person.
The Sales Controller offered me a very small reduced monthly payment but it is still too much for me to pay on my fixed income.
Today 6/24/20, 2 months prior to the end of my contract, I asked for a 2 month early ending and LIFE ALERT REFUSED ME AGAIN despite my financial position, They wouldn't take my September 2020 relationship ending today but, are making me call them again on September 1.
I am totally dissatisfied with Life Alert and would not recommend them to anyone!
5 years ago
