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Life Alert

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8.2

Overall Score

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cindy lane

Loved all the information, the time and patience from Andrew W. He was wonderful and the reason I signed up!!!

8 months ago

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Terry Dewitt

Walking thru the setup of our system Jennifer EB012 was very friendly and made the process and setup went very quickly.

8 months ago

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Fran Murtha

It’s been a great experience , Angel and Selena were great. I fill very safe now. Thank you again Fran Murtha

8 months ago

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Bestcompany.com

Talka was very helpful. She answered any questions I had about Life Alert. Talka is a great representative of your company.

10 months ago

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Sheryl Corbit

Everybody that I talked to was polite and helpful. I did get disconnected after holding for sometime, but mistakes happen!

11 months ago

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Lisa Klaras

I spoke with Matthew H. He was friendly, informative, and had a great sense of humor. Thoroughly enjoyed the whole order process.

11 months ago

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johnnie joe

Great customer service that helped very much Madame Bonnie was so nice and guided me all the way to set the devices for my mother in-law. Thank you

11 months ago

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Linda Lakatos

Arlene was sensitive to my concerns and needs. She went through all the ways I would be monitored and protected. Since it would enable me to stop worrying , l took the plan.

1 year ago

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Kathy Giese

Matthew was extremely knowledgeable and helpful in assisting my sister and I with setting up Life Alert for our parents. Highly recommend Life Alert and Matthew!!

1 year ago

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Dianne Edgar

Clear information from very nice people and good communication between members of your staff. Kathleen is a warm and human sales person and was very honest with me.

1 year ago

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Claudia Castillo

Haven't had a chance to use Life Alert in an emergency situation yet, so I don't have a review on the product, But I do feel more secure having it with me 24/7.

1 year ago

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Scott Prange

Every pertinent piece of info was quickly communicated clearly. There were no questions to ask. Y’all have an incredible product, company, and system in place!

1 year ago

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Ronald Long

Every good telephone set up service walk through. Very informative and thorough. They left no question unanswered and felt very confident by the end of the call

1 year ago

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Deborah Sefcik

Forced into long term contract with the inability to cancel other than nursing home or death. Service is over priced and mediocre. I didn’t provide a pin,so they called my friend and told her I had a heart attack, which caused her husband to race over here. So now none of my friends will believe you. Your call center people are assholes to do this. Disgusting company. I would have had immediate service if I dialed 911 myself. If I couldn’t speak they would have come anyway. With you, it appears if I can’t speak and my friends aren’t available minutes would be wasted. I just no longer trust you. I feel I have been taken advantage of at my weakest time.

1 year ago

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Laura Gregory

The Life Alert team is top notch! Everyone was so helpful, especially Sarah! Thank you for all the patience with the setup! Such an amazing experience!

1 year ago Edited August 5, 2024

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Ron T “Sawyar” One

Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it

1 year ago

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Ben Reynolds

The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+

1 year ago

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Jim Larkin

Customer service representative was very knowledgeable, walked me through the options, no pressure to buy. Set up was excellent as it was very seamless.

1 year ago

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Charla Streetman

Life Alert signal setup was very good with instructions. Dispatch was helpful in testing equipment. And my contact person Cathy M. was very very nice and helpful.

1 year ago

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Virginia

Lennie was a patient teacher . Now I am ready to use the equipment if need be. Meanwhile I am trying to be careful but I do hope eventually to walk outside

1 year ago

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Sonya S Liberty Hill, TX

I will never use LifeAlert after the scare tactics they tried to instill. I was considering them and called to discuss options and pricing. I spoke with George M and the told the equipment price was $268.00 and the monthly fee was $90.00. I explained that I was going to call a few other companies and he could call me back the next day. I did find a company that was no equipment fee, no activation, and free shipping along with a fall detection for over half the price of LifeAlert. When George M called me back and I explained we decided to go with another company he proceeded to tell me "Well, when your father falls and the other company doesn't respond and he lays on the floor for hours you know how to reach me" and hung up. I do not appreciate the scare tactic and in my opinion he could have maybe tried to offer a discount if he wanted my business.

1 year ago

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Mary Esperance, NY

I feel the operators answering the phone could talk a bit slower, as I was having a hard time understanding them. I'm setting this up for my mother and worry she won't be able to understand

1 year ago

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Mary Meuwissen Minneapolis, MN

Excellent service! A joy to work with Bill and manager. They were informative, polite and Great Americans! Exceptional Experience. Thank you Mary Meuwissen

1 year ago

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Zay Aero Valley Stream, NY

Linda and Marie have been the best people to help me navigate on how to take care of my father after falling. They’re extremely helpful and patient.

1 year ago

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Jim Dermody Cocoa, FL

Audio from Life Alert device speakers is difficult for Dolores to understand. She can understand audio from her cell phone. I hope Life Alert can provide cell phone quality audio in the future.

1 year ago

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Jim Sillence Morristown, NJ

Agent was sincere and caring. Made sure we were up and running properly. I was lucky enough to get the same agent that I spoke to on my first call and my activation call.

1 year ago

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Jeffrey S. Chiara Rockwell, NC

Our Representative Arlene S was top notch.. she helped answer all our questions and concerns.. she is the best of the best….kind, courteous, personable…..

1 year ago

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Ribaroff Staten Island, NY

Matt was courteous and very patient he was able to assure me that the registration of all the equipment was tested and run well. It was a pleasure working with him.

1 year ago

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Ian Gardner

They was there when I had a medical emergency at home. Their timely response and expert assistance made me feel secure and supported during a critical moment.

2 years ago

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Margie Lopez Frankfurt am Main, HE

Life Alert came to our rescue when my elderly mother had a fall. Their swift emergency response was a lifesaver, providing peace of mind and safety in her time of need.

2 years ago

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Lei Boyter Phoenix, AZ

Life Alert is a lifesaver. They responded swiftly when I needed help, providing immediate assistance and peace of mind. It's a service I can't imagine living without.

2 years ago

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Dahlia Brueckner

My parents are the most important people in my life. Life Alert gives them the support they need, and it's comforting to know help is just a button press away.

2 years ago

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Edward Bisking Salt Lake City, UT

Life Alert has been a lifeline for me. I've used it in emergencies, and the response is lightning- fast. They truly care about their customers' well-being.

2 years ago

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Jason Corbitt

Life Alert isn't just for seniors; it's for anyone who values peace of mind. As a working mom, knowing my elderly parents have this protection puts my heart at ease.

2 years ago

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Sean Emory Los Angeles, CA

Life Alert gave me back my independence. Knowing I have immediate help at the press of a button has been a game-changer. I feel safe and secure every day.

2 years ago

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Lucia Gusmar Avenel, NJ

Life Alert is the best investment for my family's safety. Their cutting-edge technology, 24/7 monitoring, and swift response have proven their commitment to saving lives.

2 years ago

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Irene Stelter

I can't thank Life Alert enough! Their friendly and caring team ensures that help is just a button press away. They genuinely care about the well-being of their customers.

2 years ago

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Gabby Kaylene Buffalo, NY

Life Alert has given me and my family peace of mind. As a senior, knowing help is just a button press away is invaluable. I feel safer in my own home.

2 years ago

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Mariana Motz Phoenix, AZ

Life Alert is not just for seniors. I had a medical emergency, and their quick response saved my life. It's a must-have for anyone concerned about their well-being.

2 years ago

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Lauren Hammerschmidt Denver, CO

Life Alert is a true lifesaver. I've been a member for years, and their quick response during emergencies has given me confidence to live independently in my golden years.

2 years ago

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Alicia Helsing

Life Alert is not just a service's a lifeline. Their compassion and timely response when my husband had a fall were incredible. We're comforted knowing they're there for us.

2 years ago

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Leon Phanthanouvon Avenel, NJ

Life Alert is incredibly reliable. In multiple situations, their assistance was prompt and effective. Knowing that we can count on them for help provides peace of mind.

2 years ago

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Drew Hogan Halifax, PA

We cannot recommend this company. This company uses deceptive and dishonest practices and their salesmen are so poorly trained that they cannot be trusted to give reliable information. We tried the standard pendants and the GPS pendant in a remote area where cell service is not always reliable. We were misled by the salesman as to what the system was capable of. We were told that with the GPS unit, we would be able to locate our mother if she wandered. The salesman told us that he has personally helped family locate loved ones himself with the GPS pendant. In subsequent conversations with customer care and the billing department, this was confirmed to be completely untrue as it is not possible for Life Alert to locate the GPS pendant. It must be activated by the user in order for the pendant to be located. In the case of memory patients that wander, the promise made by the salesman is cruel and unsafe. The salesman also assured us there would be absolutely no charge if the system didn't work. We specifically asked about installation and setup charges and any "re-stocking" fees. The salesman assured us that all charges would be refunded and we would pay zero if the system did not work for us. Instead, we were charged $197 for the equipment set-up and shipping and $64.42 for the first partial month service. After we returned the unit (we tested and returned it immediately as it did not meet the promised expectations), we were told that none of that was refundable (we did end up getting this company to agree to refund all of the money, after several phone calls and discussions with higher level managers). Overall, this was a frustrating and time consuming experience and we're still searching for a solution. As others have said, Life Alert is among the most expensive services out there, with a long term contract that is very difficult to cancel. We recommend that you stay away from this company.

2 years ago

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Reply from Life Alert

Dear Drew Hogan, we can't find your account with Life Alert. You posted the same complaint under a different name before which also didn't connect to any accounts, and we tried to reach out to you in order to help. However, there was no response. We would like to investigate the issues as we strive to provide a great customer service. We have been saving lives of people since 1987 and are the only company with proven track record of saving lives every 11 minutes. Please contact us at wecare@lifealert.com. Thank you.

Sep. 6th, 2023

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Bee H Barrington, NH

My mother-in-law recently fell in her home and in spite of having Life Alert was unable to call for help. When we called for a welfare check she was discovered on the floor, where she had been for some time. Unfortunately, she will be unable to return to her home and will no longer need Life Alert. When I called to let Life Alert know of the situation, the first thing that was said was, “You signed a 3-year contract.” A more appropriate response, and one that would have been far less off-putting and abrasive might have been, “I am so sorry to hear that she fell. This must be a very stressful time for you. We want to make this process as easy as possible. Though you signed a contract, all you need to do is get a note from her doctor saying she can’t return home and we’ll be able to help you make arrangements to return the equipment.” This is my first experience with Life Alert and it will most definitely be my last. I went with a competing company when we needed this type of service in the past and will be sure to go back to them should we need it again. I would not recommend this company to anyone.

2 years ago

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Natalie Porter Plant City, FL

I would put negative stars if I could!! I purchased the life alert system for my elderly mother who lives in my home. When I called to inquire about the system, I should have picked up on the sales pitch, and the persuasive/super nice lady who was providing the info about the system. The problem is my mother is hard of hearing, starting to have slight dementia and when I asked the sales lady if my mother couldn't use the system for some reason, can we return it? She danced around the question then responded with oh don't worry, that won't happen but if it does just call us. Then the sales lady asked for my moms phone number. My mom only has a cell phone and she never answers unknown numbers. I told her I need to be called on my phone for everything. Sales lady said oh yes we'll call you for everything....That was a lie! When we received the system and attempted to set up, the dispatcher doing the testing said oh no we call your moms phone number first then if she doesn't answer they call 911. So if my mom falls and its just a soft fall and isn't hurt but just needs to be lifted off the floor, 911 will have to come. I wanted them to call me and I was told I would get a call first. I also wasn't told that we have to hide a key outside or put a lockbox on my door for 911. I was completely deceived over the phone so please don't fall for the sales pitch. They will tell you anything to get you to buy the system! So when we were attempting to set up the system and test it out, I found out all of the information told over the phone was not true. I immediately told them while testing out the system, my mom can't hear the dispatcher over the small speaker on the necklace ( I was also told the system would work everywhere and that's not true either, it only works 1000 feet from the main box in your home) and that's when I said this isn't going to work for my mom, I would like to return and get a refund. I was transferred to 6 different people back and forth to the same people and no one could tell me what my refund would be. I finally was told that I would be contacted at a later time to set up a UPS pick up. I haven't received a call yet! I also noticed another charge on my account for $72 that I have no idea what that is for since I was already charged $198. Im telling you this is deception from the get go. Its very expensive but not worth it. They will tell you anything you want to hear over the phone to seal the deal, after that you're stuck. Beware! Do your homework and make sure you get a safety device that works for your elderly needs. I will just place cameras in my home to watch my mom if I have to leave her alone.

2 years ago

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Chris French Leander, TX

Had to get life alert for my Dad as he was getting older and fell a few times. Its been extremely beneficial to my peace of mind to have their tools available to him.

2 years ago

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Robert Lopez

Paul K, Life Alert salesperson from the New Jersey office was extremely aggressive, angry, mean, rude and disrespectful to me on the phone. I was interested in purchasing a Life Alert for my loved one. Paul K started speaking over me in an aggressive, pushy salesman tone of voice. and then when I told him that was inappropriate, he began to yell and berate me at the top of his lungs. Please listen to Paul K’s recorded Life Line phone calls. He lacks interpersonal skills, compassion, kindness and ethics. Paul K is unethical and fraudulently charged my credit card without me confirming the second call. He should be fired for screaming at clients, speaking to them in an aggressive tone of voice, talking over them and telling clients that “no one put a gun to their head.” Thanks to Paul K, we decided to go with another company. Paul K is costing life alert customers - fire him!

2 years ago

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Joseph Los Angeles, CA

Got Life Alert for my parents as they live alone and I thought it was a good idea just in case. They are both very happy, as they already used it one time, thankfully everything is ok.

2 years ago

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Samantha Palmer

I had a wonderful experience with my life alert representative. She was very helpful, kind and patient as I helped my aunt set up her new system. Kudos to a job well done!!

2 years ago Edited April 20, 2023

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Becky Pope Chattanooga, TN

My mother fell and hit her head, knocking her unconscious. She had a severe head trauma and brain bleed and was on the floor for over 5 hours before I found her. Her Life Alert did not go off as she was not able to push the button. I called to cancel Life Alert for not alerting us and they informed me that we signed a three year contract that still has two more years at $95 a month. No way to cancel without proof of getting 24-hour licensed care. Read the fine print folks. My mom has been paying for NO HELP. She could’ve died and they said it was our fault for not realizing that fall detection is not included.

2 years ago

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Reply from Life Alert

Hello, we are very sorry to hear about your Mother's fall. I tried to find your account, but do not have enough information. Can you please provide me with either the account number, your mother's phone number or full name together with the city/state so I can look into the matter. Thank you.

Feb. 22nd, 2023