Name: Life Alert
Rating: 4.9

star star star star star

John McGinnis

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou

1 year ago

star star star star star

Gail Lumer

Easy to set up. Just be prepared to walk from one end of the house to the other to test reception range. Personnel are patient and helpful and speak clearly.

1 year ago

star star star star star

Deanna Balz

Thank you for giving us peace of mind. The services that you offer are absolutely amazing and we are so looking forward to having the feeling like someone is always there.

1 year ago

star star star star star

James S Morgan

The part I liked best was detailing the equipment and the three programs. The part I liked least was detailing the needs for the service. I knew of them.

1 year ago

star star star star star

Aurelia V. Murray

Lori is absolutely wonderful. Not only is she knowledgeable and professional, she is also warm and caring. I will immensely enjoy working with her. I love her already!

1 year ago

star star star star star

Roger Frank

It was the best talk I have had on the phone. Your rep has been the best and knew about your system and I will use Life ALERT and recommend you to people

1 year ago

star star star star star

Irene Boysen

The representative Adam was amazing. He was extremely clear and thorough and had no problem repeating answers when I asked. He was great about following up.

1 year ago

star star star star star

LifeAlert

Everything was fine. Except you must think the only thing I have to do is jump on the set up. I do have other things of importance. Just slow down a bit.

1 year ago

star star star star star

Donna Sill

Amy K was my contact person today and she was so very knowledgeable about your products. She explained how the devices work and the services provided. She was amazing.

1 year ago

star star star star star_border

Becky Lynn Driskel

Too many phone calls and text messages before we even got started. When I received it I knew I needed to install it but the fact that I have a job and don't have a bunch of spare time isn't considered.

1 year ago

star star star star star

julie wyatt

Everyone was very helpful and nice. Love Richard’s attitude and directness. Keep him. Melissa was patient and I appreciate everyone. Thx life alert

1 year ago

star star star star star

Tammy Welter

Marie was so friendly, actually everyone that I have dealt with has been friendly and helpful. I hope this will relieve alot of stress from myself and my dad.

1 year ago

star star star star star_border

Danna Huntington

4 stars because we just received life alert. But everything I was told has happened so far. And I pray that life alert will not be used but because she had 2 major falls in1 month.

1 year ago

star star star star star

Linda Lakatos

Arlene was sensitive to my concerns and needs. She went through all the ways I would be monitored and protected. Since it would enable me to stop worrying , l took the plan.

1 year ago

star star star star star

Kathy Giese

Matthew was extremely knowledgeable and helpful in assisting my sister and I with setting up Life Alert for our parents. Highly recommend Life Alert and Matthew!!

1 year ago

star star star star star

Dianne Edgar

Clear information from very nice people and good communication between members of your staff. Kathleen is a warm and human sales person and was very honest with me.

1 year ago

star star star star star

Claudia Castillo

Haven't had a chance to use Life Alert in an emergency situation yet, so I don't have a review on the product, But I do feel more secure having it with me 24/7.

1 year ago

star star star star star

Scott Prange

Every pertinent piece of info was quickly communicated clearly. There were no questions to ask. Y’all have an incredible product, company, and system in place!

1 year ago

star star star star star

Ronald Long

Every good telephone set up service walk through. Very informative and thorough. They left no question unanswered and felt very confident by the end of the call

1 year ago

star star_border star_border star_border star_border

Deborah Sefcik

Forced into long term contract with the inability to cancel other than nursing home or death. Service is over priced and mediocre. I didn’t provide a pin,so they called my friend and told her I had a heart attack, which caused her husband to race over here. So now none of my friends will believe you. Your call center people are assholes to do this. Disgusting company. I would have had immediate service if I dialed 911 myself. If I couldn’t speak they would have come anyway. With you, it appears if I can’t speak and my friends aren’t available minutes would be wasted. I just no longer trust you. I feel I have been taken advantage of at my weakest time.

1 year ago

star star star star star

Laura Gregory

The Life Alert team is top notch! Everyone was so helpful, especially Sarah! Thank you for all the patience with the setup! Such an amazing experience!

1 year ago Edited August 5, 2024

star star star star star

Ron T “Sawyar” One

Everyone is just amazing. Anything I want to know they had the answers. Two minutes into the conversation you will think they are family. They say they got you and believe it

2 years ago

star star star star star

Ben Reynolds

The lady that I spoke to over the phone was extremely helpful and professional. She walked us through every step to activate my father's new life alert system. A+

2 years ago

star star star star star

Jim Larkin

Customer service representative was very knowledgeable, walked me through the options, no pressure to buy. Set up was excellent as it was very seamless.

2 years ago

star star star star star

Charla Streetman

Life Alert signal setup was very good with instructions. Dispatch was helpful in testing equipment. And my contact person Cathy M. was very very nice and helpful.

2 years ago

star star star star star

Virginia

Lennie was a patient teacher . Now I am ready to use the equipment if need be. Meanwhile I am trying to be careful but I do hope eventually to walk outside

2 years ago

star star_border star_border star_border star_border

Sonya S Liberty Hill, TX

I will never use LifeAlert after the scare tactics they tried to instill. I was considering them and called to discuss options and pricing. I spoke with George M and the told the equipment price was $268.00 and the monthly fee was $90.00. I explained that I was going to call a few other companies and he could call me back the next day. I did find a company that was no equipment fee, no activation, and free shipping along with a fall detection for over half the price of LifeAlert. When George M called me back and I explained we decided to go with another company he proceeded to tell me "Well, when your father falls and the other company doesn't respond and he lays on the floor for hours you know how to reach me" and hung up. I do not appreciate the scare tactic and in my opinion he could have maybe tried to offer a discount if he wanted my business.

2 years ago

star star star star star_border

Mary Esperance, NY

I feel the operators answering the phone could talk a bit slower, as I was having a hard time understanding them. I'm setting this up for my mother and worry she won't be able to understand

2 years ago

star star star star star

Mary Meuwissen Minneapolis, MN

Excellent service! A joy to work with Bill and manager. They were informative, polite and Great Americans! Exceptional Experience. Thank you Mary Meuwissen

2 years ago

star star star star star

Zay Aero Valley Stream, NY

Linda and Marie have been the best people to help me navigate on how to take care of my father after falling. They’re extremely helpful and patient.

2 years ago

star star star star star_border

Jim Dermody Cocoa, FL

Audio from Life Alert device speakers is difficult for Dolores to understand. She can understand audio from her cell phone. I hope Life Alert can provide cell phone quality audio in the future.

2 years ago

star star star star star

Jim Sillence Morristown, NJ

Agent was sincere and caring. Made sure we were up and running properly. I was lucky enough to get the same agent that I spoke to on my first call and my activation call.

2 years ago

star star star star star

Jeffrey S. Chiara Rockwell, NC

Our Representative Arlene S was top notch.. she helped answer all our questions and concerns.. she is the best of the best….kind, courteous, personable…..

2 years ago

star star star star star

Ribaroff Staten Island, NY

Matt was courteous and very patient he was able to assure me that the registration of all the equipment was tested and run well. It was a pleasure working with him.

2 years ago

star star star star star

Ian Gardner

They was there when I had a medical emergency at home. Their timely response and expert assistance made me feel secure and supported during a critical moment.

2 years ago

star star star star star

Margie Lopez Frankfurt am Main, HE

Life Alert came to our rescue when my elderly mother had a fall. Their swift emergency response was a lifesaver, providing peace of mind and safety in her time of need.

2 years ago

star star star star star

Lei Boyter Phoenix, AZ

Life Alert is a lifesaver. They responded swiftly when I needed help, providing immediate assistance and peace of mind. It's a service I can't imagine living without.

2 years ago

star star star star star

Dahlia Brueckner

My parents are the most important people in my life. Life Alert gives them the support they need, and it's comforting to know help is just a button press away.

2 years ago

star star star star star

Edward Bisking Salt Lake City, UT

Life Alert has been a lifeline for me. I've used it in emergencies, and the response is lightning- fast. They truly care about their customers' well-being.

2 years ago

star star star star star

Jason Corbitt

Life Alert isn't just for seniors; it's for anyone who values peace of mind. As a working mom, knowing my elderly parents have this protection puts my heart at ease.

2 years ago

star star star star star

Sean Emory Los Angeles, CA

Life Alert gave me back my independence. Knowing I have immediate help at the press of a button has been a game-changer. I feel safe and secure every day.

2 years ago

star star star star star

Lucia Gusmar Avenel, NJ

Life Alert is the best investment for my family's safety. Their cutting-edge technology, 24/7 monitoring, and swift response have proven their commitment to saving lives.

2 years ago

star star star star star

Irene Stelter

I can't thank Life Alert enough! Their friendly and caring team ensures that help is just a button press away. They genuinely care about the well-being of their customers.

2 years ago

star star star star star

Gabby Kaylene Buffalo, NY

Life Alert has given me and my family peace of mind. As a senior, knowing help is just a button press away is invaluable. I feel safer in my own home.

2 years ago

star star star star star

Mariana Motz Phoenix, AZ

Life Alert is not just for seniors. I had a medical emergency, and their quick response saved my life. It's a must-have for anyone concerned about their well-being.

2 years ago

star star star star star

Lauren Hammerschmidt Denver, CO

Life Alert is a true lifesaver. I've been a member for years, and their quick response during emergencies has given me confidence to live independently in my golden years.

2 years ago

star star star star star

Alicia Helsing

Life Alert is not just a service's a lifeline. Their compassion and timely response when my husband had a fall were incredible. We're comforted knowing they're there for us.

2 years ago

star star star star star

Leon Phanthanouvon Avenel, NJ

Life Alert is incredibly reliable. In multiple situations, their assistance was prompt and effective. Knowing that we can count on them for help provides peace of mind.

2 years ago

star star_border star_border star_border star_border

Drew Hogan Halifax, PA

We cannot recommend this company. This company uses deceptive and dishonest practices and their salesmen are so poorly trained that they cannot be trusted to give reliable information. We tried the standard pendants and the GPS pendant in a remote area where cell service is not always reliable. We were misled by the salesman as to what the system was capable of. We were told that with the GPS unit, we would be able to locate our mother if she wandered. The salesman told us that he has personally helped family locate loved ones himself with the GPS pendant. In subsequent conversations with customer care and the billing department, this was confirmed to be completely untrue as it is not possible for Life Alert to locate the GPS pendant. It must be activated by the user in order for the pendant to be located. In the case of memory patients that wander, the promise made by the salesman is cruel and unsafe. The salesman also assured us there would be absolutely no charge if the system didn't work. We specifically asked about installation and setup charges and any "re-stocking" fees. The salesman assured us that all charges would be refunded and we would pay zero if the system did not work for us. Instead, we were charged $197 for the equipment set-up and shipping and $64.42 for the first partial month service. After we returned the unit (we tested and returned it immediately as it did not meet the promised expectations), we were told that none of that was refundable (we did end up getting this company to agree to refund all of the money, after several phone calls and discussions with higher level managers). Overall, this was a frustrating and time consuming experience and we're still searching for a solution. As others have said, Life Alert is among the most expensive services out there, with a long term contract that is very difficult to cancel. We recommend that you stay away from this company.

2 years ago

Reply from Life Alert

Dear Drew Hogan, we can't find your account with Life Alert. You posted the same complaint under a different name before which also didn't connect to any accounts, and we tried to reach out to you in order to help. However, there was no response. We would like to investigate the issues as we strive to provide a great customer service. We have been saving lives of people since 1987 and are the only company with proven track record of saving lives every 11 minutes. Please contact us at wecare@lifealert.com. Thank you.

Sep. 6th, 2023

star star_border star_border star_border star_border

Bee H Barrington, NH

My mother-in-law recently fell in her home and in spite of having Life Alert was unable to call for help. When we called for a welfare check she was discovered on the floor, where she had been for some time. Unfortunately, she will be unable to return to her home and will no longer need Life Alert. When I called to let Life Alert know of the situation, the first thing that was said was, “You signed a 3-year contract.” A more appropriate response, and one that would have been far less off-putting and abrasive might have been, “I am so sorry to hear that she fell. This must be a very stressful time for you. We want to make this process as easy as possible. Though you signed a contract, all you need to do is get a note from her doctor saying she can’t return home and we’ll be able to help you make arrangements to return the equipment.” This is my first experience with Life Alert and it will most definitely be my last. I went with a competing company when we needed this type of service in the past and will be sure to go back to them should we need it again. I would not recommend this company to anyone.

2 years ago