Name: Life Alert
Rating: 4.9

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Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago

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Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago

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David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago Edited May 11, 2023

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Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

3 years ago

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Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

3 years ago

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Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

4 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

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Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

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Barry Monberger Phoenix, Arizona

Ingrid was Efficient and friendly and answered my questions.

2 months ago

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Kelly Thater Philadelphia, Pennsylvania

Matt was very knowledgeable and I feel like my mom will be in good hands!

2 months ago

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Jane Lettmann Chantilly, Virginia

Ease of setup . Friendly and informative sales person and dispatch personnel.

2 months ago

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Austin Miles Berne, Indiana

Aleah was very helpful, all of the dispatchers were extremely helpful!

2 months ago

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Keith Eckel Dornsife, Pennsylvania

Excellent helpful representatives . Answered all our questions.

2 months ago

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Roberta Phoenix, Arizona

Ryan was fantastic! He was pleasant, informative and listened to my concerns.

2 months ago

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Kyndall Swanz Lockwood, Montana

Very curious. Hope we dont need it but very reassuring to have it

2 months ago

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Nancy Moorman Houston, Texas

Adam was very helpful and efficient. Monthly premium too high Contract should be only 1 -2 yr

3 months ago

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Luna Simpson Detroit, Michigan

Marie was pleasant Very welcoming and helpful when we set up the system for my mom

3 months ago

Reply from Life Alert

Thank you very much, Luna. We wish you and your family the very best.

Jul. 1st, 2026

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Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

3 years ago

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Ron

Donna D. did an excellent job on explaining everything about Life Alert. She was very pleasant to speak to.

5 months ago

Reply from Life Alert

Donna will be happy to hear you were pleased with her service. Wishing you the very best.

Apr. 23rd, 2026

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Peggy L Martin

Excellent customer relations and service. All aspects of setup were delivered on time and with great and helpful staff.

6 months ago

Reply from Life Alert

Thank you very much for your kind words, Peggy. Wishing you and your family all the best!

Mar. 26th, 2026

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Alaina Valletta

Supportive and knowledgeable customer service and excellent explanation of the products offered, benefits of each, and price points.

6 months ago

Reply from Life Alert

Thank you for your kind words, Alaina. We always do our best to explain our life-saving services in detail. Wishing you and your family all the best!

Mar. 26th, 2026

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Julia West

Danielle spent a good deal of time with me. Communication during shipping and delivery was appreciated. Set-up was convenient

7 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Danielle. We are happy to help!

Mar. 10th, 2026

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Ron Redmon

Lori was very kind and supper knowledgeable I am very happy she is going to be our representative with the life alert system

7 months ago

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Jacquelyn

Matthew Hochfeld is an amazing agent! He explained everything In depth and I was extremely confident in my decision to choose Life Alert

8 months ago

Reply from Life Alert

Thank you very much for your kind words about Matthew. He will be glad to hear how helpful he was to you! Wishing you all the best.

Mar. 10th, 2026

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Leiane Case

Just got it so really don't know how it's going to work but the salesman Everett was very informative very polite and all around nice guy.

8 months ago

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Susan McNerney

Frank made all information easy to understand. He was very friendly and professional. Answered all questions easy to understand.

8 months ago

Reply from Life Alert

Thank you for your positive feedback, Susan. We appreciate your time and will be sure to share this review with Frank. We're wishing you all the best!

Feb. 5th, 2026

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Susan Blethen

All of my questions were answered clearly. I called several times over several days. Natalie was patient and processional

8 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Feb. 5th, 2026

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Justine Fedow

Elizabeth was incredibly helpful and kind through the entire process! Nothing was confusing and the setup went 100% smoothly, 10/10 all around!

8 months ago

Reply from Life Alert

Justine, thank you for sharing your positive experience with Life Alert. We will forward your review to Elizabeth to acknowledge her great work! Wishing you all the best.

Jan. 14th, 2026

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linda “Susie” miller

I like the idea that no matter what the circumstances that my mom will be able to remain in her own home for a while longer and be safe even when I can't be there

9 months ago

Reply from Life Alert

We are glad we can help your Mom to stay independent, and provide you with peace of mind! Wishing you and your family all the best, Susie.

Jan. 14th, 2026

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Carol B

Everything was explained very thoroughly & set my mind at ease knowing if my husband had a medical emergency he was in good hands with the Life Alert team!

9 months ago

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Aaron Bertoniere

The customer service woman was extremely helpful, professional and courteous. Helped me as we set up and tested each single device and was extremely patient and friendly.

10 months ago

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LateBloomer

Everyone has been wonderful during the set up and sign up processes. Not overly pushy, but extremely kind and helpful, with great follow-through. Thank you!

10 months ago

Reply from Life Alert

We are happy to hear you were pleased with our service. Wishing you the very best!

Nov. 26th, 2025

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Marie Woodard

Ms. Inga provided excellent assistance in setting up Life Alert for my parents. Based upon excellent customer service, I too am considering getting Life Alert due to me having chronic vertigo.

1 year ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and have forwarded this review to her. We're wishing you the best!

Oct. 1st, 2025

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Ingrid Falanco

The set-up was very easy and the devices are simple to use. Everyone was very professional and kind. I have peace of mind knowing that my mom will have the help if ever needed.

1 year ago

Reply from Life Alert

Thank you very much, Ingrid. Your mom is in good hands!

Sep. 24th, 2025

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Angela Brown

All persons I talked to were very nice and helpful! Doc Mack is our representative and couldn’t have been any more supportive, helpful, patient, honest, and kinder! Very thorough explanation and answered our questions!

1 year ago

Reply from Life Alert

Doc Mack will be happy to hear you were pleased with his service. Wishing you the very best!

Sep. 24th, 2025

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Susanne Swinson

Jennifer was so friendly and professional. She helped me every step of the way in getting my mom’s system set up. I was very pleased with the level of customer care she provided.

1 year ago

Reply from Life Alert

Thank you very much for your kind words about Jennifer. We are glad she was helpful to you and your mother! Wishing your family all the best.

Aug. 6th, 2025

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L McGaffey

1 year ago

Reply from Life Alert

We are glad to hear of your positive experience with Life Alert! We have been providing families with peace of mind for over 38 years. We wish you all the best!

Jul. 23rd, 2025

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K Lafionatis

Elizabeth was very thorough, patient and professional -at no time did i feel rushed as she helped me setup and test the pieces of my new system. Highly recommend her as an educator & point of contact

1 year ago

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Chris Moody

Martin B was absolutely outstanding in every way. He is an perfect example of customer service. Martin was very friendly and showd heartfelt concern for my Mother which I deeply appreciated. Thank you Martin!

1 year ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Jul. 16th, 2025

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Charity Schwalbe

The reason I'm only giving a two-star rating, it's because of a woman named Sarah. Apparently the delivery dates were not what they had told me originally. So when I called to talk to her salesman Joel, I got a woman named Sarah. If you record your calls for your business, please check into this Sarah. She was not only condescending, she was rude and very frustrating!! Everyone else in your company has been amazing!! I'd like to find out who does Sarah is that answers the phone when I'm trying to meet Joel in New York. I would like to file a formal complaint with corporate about her!!!! It's really too bad that one woman out of 15 people I've talked to brought your rating from five stars down to two!!

1 year ago

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Michele

Customer service is friendly with simple instructions you are guided through by a representative. This devise brings such peace of mind that your loved one is never alone and is a button push to help and safety.

1 year ago

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Sarah

Marian's customer service was exceptional. She was kind, compassionate and extremely knowledgeable, and gave us full confidence that life alert is the best way forward for our loved one.

1 year ago

Reply from Life Alert

Thank you very much for your review about Marian! We have forwarded it to her to acknowledge her good work. We are glad we can help your loved one stay independent, and provide you with peace of mind. Wishing you the very best.

Jun. 12th, 2025

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Tricia Eidsmoe

They have been very helpful & friendly thru the process of ordering the unit. They made sure everything was operating correctly when we set up it up. I am very happy with their quality of service so far.

1 year ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

1 year ago

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Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

1 year ago

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Sally Martin

The customer service representative, German, made it so easy for me to become part of the Life Alert family! He was so kind and understanding and I enjoyed talking to him. Thanks German! You are awesome!

1 year ago Edited December 16, 2024

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Steve Moses

Life Alert representative answered all my questions about the product. It sounds like it will be easy to setup and should help be another watchful eye when loved ones are alone.

1 year ago

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Chachi

Lori M. was extremely pleasant, kind,helpful and very informative. My family used Life Alert with my Father before he passed away a year ago. I cannot imagine using another company. Thank you so much!

2 years ago

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Ellen Bednar

Matthew was extremely helpful however, when I purchased this service, I told them it would be a few weeks before we could hook up instead we had numerous phone calls and was told that we had to get it done within a certain timeframe because of software updates would’ve been better if I’ve been notified of this in the beginning

2 years ago

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Steele Lovell

Well explained. Everything arrived just as they said it would. Everyone with customer service and sales has been very friendly and helpful. Life Alert even called me to let me know that the package had been delivered

2 years ago

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Timothy Shaw

Appreciate the fact that they were very professional and helpful in getting my sister life alert starting and working for a first time user. They also ensure me of her safety by using their products.

2 years ago