Name: Life Alert
Rating: 4.9

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Shannon Lewis Avenel, NJ

Found them to be so helpful, from the intake process to the device showing up and installation. I'm glad i haven't had to use it yet with my grandmother. But, needless to say if she needs it, i know it works. Been so pleasant working with a good team, feels like theyre impromptu family.

2 years ago

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Aliyah Sani New York, NY

They have been around the longest for a reason i guess. The device worked even when we had it 5 years prior to using it. I was very happy it worked well, as it made the difference to potential health problems for my grandpa. Glad i invested in this device so that my loved one can have a higher quality of life post emergency.

2 years ago

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Stephanie Kenton Salt Lake City, UT

Ultimately a device is just meant to work in an emergency, well that is exactly what happened. We didnt have access to our cellphones and we had a break in, and we used it to signal help... life alert showed up promptly... helped us out of a very unsafe situation with a transient. Much Obliged

2 years ago

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Priscilla Gideon Denver, CO

Life Alert has been a true lifesaver for both of my grandparents. With their advanced safety features and quick response times, my grandparents have felt secure and protected in their own home. Life Alert is an invaluable service that brings peace of mind to our entire family. #team life alert

2 years ago

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Philip Edward Datuin Atlanta, GA

Probably my favorite medical help company so far, because i actually used it. I have about 20 different monitoring systems, fancy that the most old design is actually the sturdiest. -1 star because i don't want to jinx myself. I'll always leave room for improvement but, i had an ambulance to me within 4 minutes... literally like they lived next door.

2 years ago

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Mary Long Los Angeles, CA

Built to last ive had mine for 4 years. I wish they did more ads at senior meetings or rotaries, as i think a lot of my friends could use the help too that go to my local rotary. I feel so much safer with this thing, especially in covid times its good to have the insurance policy of an on call helper.

2 years ago

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Sami Nelson VA

I didn't think i needed it but ma kinfolk did...so they been payin for it. Over da years it's not been used but... yesterday it was. Worked. Listen i am from the time where stuff was better made none of this chinese made rubbish super cheap stuff that breaks in ya hand. This davice is built for war.

2 years ago

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Raina Thompson

Life alert, more like life preservation. I'm preserved, and everyone in my family is much happier with me here than not here. Calling them was a breeze, and i did fall but it wasn't that serious.. i'd of had no way to get the 911 operator without it.

2 years ago

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Yesenia Musantos Ashburn, VA

I'm an 80-year-old woman, and this life-saving device has given me peace of mind like never before. It's simple to use, reliable, and has been a true companion in times of need. Thanks to this device, I feel safer and more confident in living independently. Highly recommended for seniors!

2 years ago

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Danny Yayaji Chicago, IL

with a pacemaker and a few falls already undr my belt, i rele do not want to have any non assistd version of living from home. This is where they help me. I watch tv , i relax im a simple man at this stage. They help me sleep well, even if disastr comes... i tap the button, they show.

2 years ago

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Keith Zanderson Los Angeles, CA

The thing works. The people at the call center walked me through the setup years ago, but the only other time i used em was when i actually needed em and sprained my hip hard. I honestly couldnt get up. This helped me, i could not of crawled far... and didnt have my cellphone. glad i got this.

2 years ago

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Veronica Tonmmy Gilbert, AZ

This company did its job, there really isnt much more to it... the device worked for us twice during the last 2 years ... we continue to keep it on and my grandpa doesn't have issues. It's helped us be able to know he has help in case we are sleeping, 24/7. There is a reason this company is in business so long, because the technology works.

2 years ago

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Guadalupe Quiroz Palmdale, CA

I bought this for my grandmother. I was able to call and receive assistance in a timely manner. Everybody was very friendly and was able to answer all my questions. They really made me feel at ease about how their services work.

2 years ago

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Emily Zeledon Palmdale, CA

Life Alert is a lifesaving service for seniors who live alone. I got it for my father who has some health issues. I love that the pendant is waterproof because I know that my father won’t ruin it when he goes out canoeing. Life Alert puts me at ease knowing that my father has a way to call for help if he is in any trouble.

2 years ago

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Viviana Morales Northridge, CA

Best choice I made when getting Life Alert. Their staff was very friendly and understanding, They helped my grandmother in a very timely and calm manner. They truly have patients and are very helpful when it came down to my many questions about their services. Thank you to their team for being very understanding!

2 years ago

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stephanie diaz Lancaster, CA

I know seeing the commercials make you laugh when they say help I have fallen and can’t get up, but they saved my grandmother’s life. She was home alone and had fallen and couldn’t get up, thank goodness I got her life alert and they were able to assist her when no one else couldn’t. Thank you life alert!

2 years ago

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Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago Edited May 11, 2023

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Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

2 years ago

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Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

2 years ago

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Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

3 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

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Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

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River Home

Professional and very through process when receiving equipment and setup

2 months ago

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Paul Wilson

I liked Alicia‘s courtesy, completeness, and personal manner.

2 months ago

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Deborah Golden

I liked that Amy Lee was professional but friendly, knowledgeable, helpful and kind.

3 months ago

Reply from Life Alert

Amy Lee will be happy to hear you were pleased with her service. Thank you for sharing your positive experience, Deborah, we wish you all the best!

Nov. 26th, 2025

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Beth Veihl

The price seems high but the company seems great. All the people I have talked with have been excellent and helpful.

3 months ago

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Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

2 years ago

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Leonard Masucci

Nadine and all representatives were very professional and extremely helpful. Made the process seem less .

4 months ago

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Shauna Curtis

I appreciated the no pressure information about the system and the answers to my specific questions.

4 months ago

Reply from Life Alert

Dear Shauna, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Oct. 8th, 2025

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Debra Clema

Kathy was amazing, she answered all our questions and helped me get everything I needed for my parents!

4 months ago

Reply from Life Alert

Kathy will be happy to hear you were pleased with her service! Wishing you the very best, Debra.

Oct. 1st, 2025

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Lisa Harris

Anthony was wonderful. He answered all my questions before I had a chance to ask them! So polite and compassionate.

5 months ago

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Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

6 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

6 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Annette Clemons

Denise our rep was very nice and helpful she walked me through everything step by step. I received the equipment 3 days after ordering it.

6 months ago

Reply from Life Alert

Thank you for your positive feedback, Annette. We appreciate your time, and will be sure to share this review with Denise. We wish you all the best!

Jul. 31st, 2025

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Jessica Thompson Falla

Setting up Life Alert for my family was easy with their helpful staff. I felt like they really cared for our well-being.

6 months ago

Reply from Life Alert

Dear Jessica, thank you very much for your kind words. We have provided comfort and peace of mind for over 38 years now. We are more than happy to help!

Jul. 31st, 2025

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Ella Carter

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

7 months ago

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Kathryn Monteith

I liked their patience and detailed explanations. They made it easy to understand. Everyone was very courteous and nice!

7 months ago

Reply from Life Alert

Thank you for your feedback, Kathryn. We are glad we were able to assist you. Wishing you all the best!

Jul. 31st, 2025

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Mari-Lee Ampulski

Personal attention...not a computer. Daki, my sales rep, very clear communication and made sure I was clear with the details of the program/unit.

7 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Daki. We're wishing you all the best.

Jul. 23rd, 2025

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Shawn Andrews

Everyone I was in contact with was very professional, understanding and very compassionate. They treated me as if I were there family.

8 months ago

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Larry Crowell

Steve L was excellent in setting the order and suppling great information. He is to be commended for his excellent service.

8 months ago

Reply from Life Alert

Thank you very much for your kind words about Steve! We'll be sure to share this review with him.

Jun. 12th, 2025

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Barbara Sanders

Scott was very helpful. He answered all our questions very professionally and a great personality. Enjoyed talking with him.

8 months ago

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Dr. Shepherd Sipos

My customer service representative, and subsequent callers were all friendly and informative. I don’t yet know how I feel about the service, but the initial consultation was great!

10 months ago

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John McGinnis

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou

10 months ago

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Gail Lumer

Easy to set up. Just be prepared to walk from one end of the house to the other to test reception range. Personnel are patient and helpful and speak clearly.

10 months ago

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Deanna Balz

Thank you for giving us peace of mind. The services that you offer are absolutely amazing and we are so looking forward to having the feeling like someone is always there.

10 months ago

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James S Morgan

The part I liked best was detailing the equipment and the three programs. The part I liked least was detailing the needs for the service. I knew of them.

10 months ago

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Aurelia V. Murray

Lori is absolutely wonderful. Not only is she knowledgeable and professional, she is also warm and caring. I will immensely enjoy working with her. I love her already!

10 months ago

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Roger Frank

It was the best talk I have had on the phone. Your rep has been the best and knew about your system and I will use Life ALERT and recommend you to people

11 months ago

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Irene Boysen

The representative Adam was amazing. He was extremely clear and thorough and had no problem repeating answers when I asked. He was great about following up.

11 months ago