Name: Life Alert
Rating: 4.9

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Emily Zeledon Palmdale, CA

Life Alert is a lifesaving service for seniors who live alone. I got it for my father who has some health issues. I love that the pendant is waterproof because I know that my father won’t ruin it when he goes out canoeing. Life Alert puts me at ease knowing that my father has a way to call for help if he is in any trouble.

2 years ago

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Viviana Morales Northridge, CA

Best choice I made when getting Life Alert. Their staff was very friendly and understanding, They helped my grandmother in a very timely and calm manner. They truly have patients and are very helpful when it came down to my many questions about their services. Thank you to their team for being very understanding!

2 years ago

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stephanie diaz Lancaster, CA

I know seeing the commercials make you laugh when they say help I have fallen and can’t get up, but they saved my grandmother’s life. She was home alone and had fallen and couldn’t get up, thank goodness I got her life alert and they were able to assist her when no one else couldn’t. Thank you life alert!

2 years ago

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Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago

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David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

2 years ago Edited May 11, 2023

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Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

2 years ago

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Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

3 years ago

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Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

3 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

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Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

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Margaret Kearney

Jerry is great! We look forward to speaking to him in the future.

2 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Mar. 10th, 2026

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Darrin Schultz

So far so good 👍 everyone has been good to work with, and very helpful.

2 months ago

Reply from Life Alert

Darrin, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Mar. 10th, 2026

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Carol Westphal

Thorough explanations and openness and patience with all our questions.

2 months ago

Reply from Life Alert

Thank you very much for your note! We do our best to make it very easy to setup and use our services. Wishing you the very best, Carol!

Mar. 10th, 2026

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Jason Hiland

Kathy was great. We got disconnected and called me right back. Fun to work with

2 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and will be sure to share this review with her. We're wishing you all the best!

Feb. 5th, 2026

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Tracy Billings

We are thankful for your gracious service and prompt service.

2 months ago

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Megan Pellino

Donna Dudchock was great at answering our questions and walking us through the products offered.

3 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Donna.

Feb. 5th, 2026

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Don Naughton

Alicia was very informative and pleasant. Good to work with someone so uplifting!

3 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Alicia to acknowledge her good work. We are glad we can help provide you with the peace of mind.

Feb. 5th, 2026

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Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

2 years ago

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Jim volkmann

Walked us through set up very efficiently! Very little time spent making sure everything worked properly.

4 months ago

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Kim

Ruth was patient and answered my questions with knowledge and provided information to my satisfaction.

5 months ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Ruth. We will be sure to share this review with her! Wishing you the very best, Kim.

Nov. 26th, 2025

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Spike Ivory

Darien was very helpful and detailed about everything. Signing my mother in law couldnt have been any easier

5 months ago

Reply from Life Alert

Thank you very much, Spike. Your mother-in-law is in good hands! We'll be sure to forward your kind words onto Darien to acknowledge his job well done. Wishing you and your family all the best!

Nov. 26th, 2025

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Corrine Dunn

Amanda was very helpful and polite. Excited to have life helping my mother to this transition in her life.

5 months ago

Reply from Life Alert

Corrine, thank you for your kind words about Amanda. We'll be sure to forward this review to her to acknowledge her job well done! We are very happy to help.

Nov. 12th, 2025

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Marie Dozetos

Very nice people explained the use of life alert. It’s for my mom (89) for independence we r excited

5 months ago

Reply from Life Alert

Thank you very much, Marie. Your mother is in good hands!

Nov. 12th, 2025

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Chellisa Clancey

As soeepy as I was when they called I was able to get the equipment tested with quick live professionals. Way to go family

6 months ago

Reply from Life Alert

Thank you for your kind words, Chellisa. We do our best to make the setup and use of our services very easy. You are in good hands!

Oct. 16th, 2025

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Life Alert

Wonderful experience. Jennifer (Marie) was a pleasure to work with. Life Alert is very fortunate to have her as a representative.

6 months ago

Reply from Life Alert

Thank you very much, she will be happy to hear you were pleased with her service! Wishing you all the best.

Oct. 16th, 2025

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Marilyn

Appreciated the thorough verification call. Jeanine and Stephanie were efficient and made sure we were completely satisfied with the information

6 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best!

Oct. 8th, 2025

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Wilfredo Nieves

Both Victor and Janine were a pleasure to speak to. They were both very helpful and covered everything I needed to know.

7 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Victor and Janine to acknowledge their good work. We are glad we can help you, and provide you with the peace of mind.

Sep. 24th, 2025

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Robin Woods

Aaliyah was very pleasant, professional, and efficient with the setup process. This will enable us to have peace of mind when my spouse is alone.

7 months ago

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Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

8 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

8 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Madeline & Yolanda

Lori was very knowledgeable, walked me through and explained the system and what to expect. Awesome attitude and very professional with humanity touch!

9 months ago

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Cindy Lassetter

The representatives from the sale to set up were fantastic. Extremely patient, kind and through. Great experience. Product easy for my 95 Y/O mom to use. Thank you!!

9 months ago

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Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

10 months ago

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debra flannery

Ruth was extremely helpful and answered all of our questions! We feel very comfortable to have chosen Life Alert and are looking forward to the peace of mind that will bring.

10 months ago

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Tricia Eidsmoe

They have been very helpful & friendly thru the process of ordering the unit. They made sure everything was operating correctly when we set up it up. I am very happy with their quality of service so far.

1 year ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

1 year ago

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Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

1 year ago

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Sally Martin

The customer service representative, German, made it so easy for me to become part of the Life Alert family! He was so kind and understanding and I enjoyed talking to him. Thanks German! You are awesome!

1 year ago Edited December 16, 2024

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Steve Moses

Life Alert representative answered all my questions about the product. It sounds like it will be easy to setup and should help be another watchful eye when loved ones are alone.

1 year ago

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Chachi

Lori M. was extremely pleasant, kind,helpful and very informative. My family used Life Alert with my Father before he passed away a year ago. I cannot imagine using another company. Thank you so much!

1 year ago

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Ellen Bednar

Matthew was extremely helpful however, when I purchased this service, I told them it would be a few weeks before we could hook up instead we had numerous phone calls and was told that we had to get it done within a certain timeframe because of software updates would’ve been better if I’ve been notified of this in the beginning

1 year ago

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Steele Lovell

Well explained. Everything arrived just as they said it would. Everyone with customer service and sales has been very friendly and helpful. Life Alert even called me to let me know that the package had been delivered

1 year ago

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Timothy Shaw

Appreciate the fact that they were very professional and helpful in getting my sister life alert starting and working for a first time user. They also ensure me of her safety by using their products.

2 years ago

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Charles Ragler Jr

Everything was great and the experience was excellent. Lenny the spokesperson or representative was very helpful and patient and professional. All other persons were all the same. Thank you very much 😊 LIFE ALERT TEAM

2 years ago

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Kenneth Lewis

A very smooth process getting my mother set up. Natalie was very patient and knowledgeable. Easy to talk with and was concerned about everything. Over all a very pleasant experience.

2 years ago

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Harry Bracy Gaston, SC

The support and set up staff was exceptional. A young lady named Bonnie was a terrific representative for Life Alert. She could not have been more pleasant to deal with. Thank you

2 years ago

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Katlego Arno Otan Ayegbaju, OS

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

2 years ago

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Clara Expert New York, NY

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

2 years ago

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Helen Jane Peppe Buffalo, NY

I can’t answer all of these questions yet as I don’t have the product but customer service has been excellent this far into the process regarding efficiency, knowledge, and care.

2 years ago

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Bill Brooks Detroit, MI

Very helpful! Explained everything succinctly and sounded as they really cared to make sure everything goes smoothly. Enjoyable to talk to and I could feel the caring through the phone.

2 years ago