Name: Life Alert
Rating: 4.9

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Yesenia Musantos Ashburn, VA

I'm an 80-year-old woman, and this life-saving device has given me peace of mind like never before. It's simple to use, reliable, and has been a true companion in times of need. Thanks to this device, I feel safer and more confident in living independently. Highly recommended for seniors!

2 years ago

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Danny Yayaji Chicago, IL

with a pacemaker and a few falls already undr my belt, i rele do not want to have any non assistd version of living from home. This is where they help me. I watch tv , i relax im a simple man at this stage. They help me sleep well, even if disastr comes... i tap the button, they show.

2 years ago

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Keith Zanderson Los Angeles, CA

The thing works. The people at the call center walked me through the setup years ago, but the only other time i used em was when i actually needed em and sprained my hip hard. I honestly couldnt get up. This helped me, i could not of crawled far... and didnt have my cellphone. glad i got this.

3 years ago

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Veronica Tonmmy Gilbert, AZ

This company did its job, there really isnt much more to it... the device worked for us twice during the last 2 years ... we continue to keep it on and my grandpa doesn't have issues. It's helped us be able to know he has help in case we are sleeping, 24/7. There is a reason this company is in business so long, because the technology works.

3 years ago

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Guadalupe Quiroz Palmdale, CA

I bought this for my grandmother. I was able to call and receive assistance in a timely manner. Everybody was very friendly and was able to answer all my questions. They really made me feel at ease about how their services work.

3 years ago

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Emily Zeledon Palmdale, CA

Life Alert is a lifesaving service for seniors who live alone. I got it for my father who has some health issues. I love that the pendant is waterproof because I know that my father won’t ruin it when he goes out canoeing. Life Alert puts me at ease knowing that my father has a way to call for help if he is in any trouble.

3 years ago

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Viviana Morales Northridge, CA

Best choice I made when getting Life Alert. Their staff was very friendly and understanding, They helped my grandmother in a very timely and calm manner. They truly have patients and are very helpful when it came down to my many questions about their services. Thank you to their team for being very understanding!

3 years ago

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stephanie diaz Lancaster, CA

I know seeing the commercials make you laugh when they say help I have fallen and can’t get up, but they saved my grandmother’s life. She was home alone and had fallen and couldn’t get up, thank goodness I got her life alert and they were able to assist her when no one else couldn’t. Thank you life alert!

3 years ago

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Marquis Anthony Sherman Oaks, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago

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Dhalila Alcantar Victorville, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago

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David Reynolds Van Nuys, CA

Life Alert Representatives were courteous, professional and very helpful, with clear and easy to understand information and instructions. The installation process was quick and Representatives were reassuring that any emergency would be handled efficiently. I feel comfortable that my mother is in good hands with Life Alert.

3 years ago Edited May 11, 2023

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Claudia Khalil Minneapolis, MN

Both Life Alert Representatives were wonderful to work with and answered every question thoroughly. Representative Elizabeth signed my mom up and Representative Marie walked us through the easy setup. My siblings and I will rest easy knowing our mom is in good hands. Thank you!

3 years ago

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Ruthy Dayzie Los Angeles, CA

Through the use of Life Alert, your mother can have peace of mind knowing that she is not alone and that help is always just a button press away. In the event of an emergency, she will be able to quickly and easily summon the help she needs, even if she is unable to reach a phone.

3 years ago

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Patricia Kaplan Gloucester, VA

I give them 3 stars, for the entertainment value. They keep calling me -- or rather, they keep calling me, using the name of a dead horse of mine! This horse and I were famous competitors, don't get me wrong; but she died of old age almost 4 years ago! Life Alert has bought the name of my famous horse from scammers in India, and call me -- by the horse's name -- about once a week. They get mad at me and hang up. Then I call then back a bunch of times, just to mess with them. They have my (dead horse) phone number programmed in, so they recognize me (by her name) when I call them! Then they get enraged and hang up and block me from calling back. Yet they call me again in another week or so, using a different (scam) number, still asking to talk to the (dead horse). I simply waste their time. I'm on the Do Not Call list, but that doesn't deter ANYBODY, least of all the scammers -- which obviously these people are! Last week, when I started asking questions, such as how they got my name and number, the telemarketer yelled, "Go to hell, you racist pig!" and hung up, and blocked me -- yet again. Give them another week; they'll start calling me again, I'm sure! I've even given them an alternate number for me: Tommy Tutone's "Jenny's Number." "Pamela" from Life Alert called me (dead horse) on my real number and said that my "other number" -- Jenny's Number -- had an error message saying its voicemail wasn't set up yet! I get 30 scam calls a day on my horse barn phone; Life Alert is one of the most fun to mess with!

3 years ago Edited August 5, 2022

Reply from Life Alert

Dear Patricia, Life Alert does not buy names, and does not cold call. We advertise nationally via TV, magazines and internet. So people call us when they need us. Unfortunately there are many shady companies there that either have names that sound similar to Life Alert, or they even pretend to be Life Alert. It is not easy to catch them, as you noted yourself that they keep changing the phone numbers. Yes, they are scam calls, and this is why people should never buy from an unsolicited call. If they are interested in the product or service, they always should call the company themselves.

Dec. 22nd, 2022

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Janet Los Angeles, CA

Once my grandmother was diagnosed with cancer, we didn't know what to expect so we immediately called Life Alert. They helped us pick and choose which services she may need and answered all our questions. The rep was very kind, patient and informative. We are very happy we chose Life Alert.

9 years ago

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Dan Stoor

Victor was great! Very professional courteous and with a great sense of humor.

2 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Victor.

Apr. 23rd, 2026

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mark mitchell

evryone i spoke to was so nice and getting it hooked up was a breeze

2 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Apr. 23rd, 2026

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Anna Forsyth

The customer service was very friendly. The instructions were very clear.

2 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Apr. 23rd, 2026

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Susan Carsonie

Martin was great on the phone, really took his time and was very kind.

2 months ago

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Rich Simmons Crownsville, Maryland

Professional and courteous. Bonnie was positive and informative

1 month ago

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connie mcclurg

Bob was very informative and helpful, explaining all details of the ardware, system, and costs.

3 months ago

Reply from Life Alert

Connie, thank you for taking the time to share your positive experience with Bob. We'll be sure to share this review with him. Wishing you the very best!

Mar. 26th, 2026

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L Bentley

Very knowledgeable and friendly. Explained everything, easy to understand. Made it easy for me.

3 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

Mar. 10th, 2026

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Hanan Merriweather

OMG, let me spill the tea about Life Alert! Like, seriously, their customer service is off the charts! 🙌🏼 I can't even begin to describe how amazing my experience was with them. I had just moved into my new apartment and wanted to make sure I had some sort of emergency backup plan, you know? I stumbled upon Life Alert, and from the moment I reached out to them, they were on it like a pro!

3 years ago

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John Morgan

Amy L. (Customer Service) was outstanding. Made the decision easy. Company reputation is also outstanding.

4 months ago

Reply from Life Alert

Dear John, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Mar. 10th, 2026

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Donna Carey

Carmen was extremely patient as she guided through this process. She was knowledgeable and anticipated my questions.

4 months ago

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Dellaine Bannister

Mickey was professional and informative. She took her time and covered all aspects of the Live Alert System

5 months ago

Reply from Life Alert

Thank you for your positive feedback, Dellaine. We appreciate your time and will be sure to share your review with her. Wishing you the very best!

Jan. 14th, 2026

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Gemma Campbell

Stephanie was helpful in helping me get started with the system. Explained all the products in great details.

5 months ago

Reply from Life Alert

Thank you for your kind words, Gemma. We always do our best to explain our life-saving services in detail. Wishing you and your family all the best!

Jan. 14th, 2026

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Jana Miller

We signed up today for my father. Thus far, phone customer service has been good and well explained.

5 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Jan. 14th, 2026

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Steve5159

I had Natalie P. as my representative. She was very helpful and knowledgeable. She answered my questions.

5 months ago

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Randy Prochaska

From beginning to end this process was exceptional. The check and double check of information made me feel at ease with getting my mother set up

6 months ago

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David Boyd

Everyone in the entire process was very professional. knowledgeable, and courteous. It was a pleasure dealing with Life Alert.

6 months ago

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Helen Brander

She was very precessional and patient. She explained every thing so we were totally comfortable at the end of the experience.

7 months ago

Reply from Life Alert

Thank you very much for your kind words, Helen. We are glad we were helpful to you! Wishing you all the best.

Nov. 12th, 2025

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Life Alert

Comfort for mom and her family. We live out of state so a comfort to know she has this device. I thought we were going to get a white watch.

7 months ago

Reply from Life Alert

We have been providing families with peace of mind for over 38 years. We wish your family all the best!

Nov. 12th, 2025

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Chellisa Clancey

As soeepy as I was when they called I was able to get the equipment tested with quick live professionals. Way to go family

8 months ago

Reply from Life Alert

Thank you for your kind words, Chellisa. We do our best to make the setup and use of our services very easy. You are in good hands!

Oct. 16th, 2025

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Life Alert

Wonderful experience. Jennifer (Marie) was a pleasure to work with. Life Alert is very fortunate to have her as a representative.

8 months ago

Reply from Life Alert

Thank you very much, she will be happy to hear you were pleased with her service! Wishing you all the best.

Oct. 16th, 2025

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Marilyn

Appreciated the thorough verification call. Jeanine and Stephanie were efficient and made sure we were completely satisfied with the information

8 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best!

Oct. 8th, 2025

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Wilfredo Nieves

Both Victor and Janine were a pleasure to speak to. They were both very helpful and covered everything I needed to know.

8 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Victor and Janine to acknowledge their good work. We are glad we can help you, and provide you with the peace of mind.

Sep. 24th, 2025

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Eziwhuo Gift

4 months ago

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Linda Wagenheim

I only have likes. I spoke to a wonderful young man named Jerry, and he was so good at explaining things and making sure that I understood what life alert is all about.

10 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Jerry.

Aug. 19th, 2025

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Madeline & Yolanda

Lori was very knowledgeable, walked me through and explained the system and what to expect. Awesome attitude and very professional with humanity touch!

11 months ago

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Cindy Lassetter

The representatives from the sale to set up were fantastic. Extremely patient, kind and through. Great experience. Product easy for my 95 Y/O mom to use. Thank you!!

11 months ago

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Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

11 months ago

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Marie Woodard

Ms. Inga provided excellent assistance in setting up Life Alert for my parents. Based upon excellent customer service, I too am considering getting Life Alert due to me having chronic vertigo.

8 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and have forwarded this review to her. We're wishing you the best!

Oct. 1st, 2025

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Sarah

Marian's customer service was exceptional. She was kind, compassionate and extremely knowledgeable, and gave us full confidence that life alert is the best way forward for our loved one.

1 year ago

Reply from Life Alert

Thank you very much for your review about Marian! We have forwarded it to her to acknowledge her good work. We are glad we can help your loved one stay independent, and provide you with peace of mind. Wishing you the very best.

Jun. 12th, 2025

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Tricia Eidsmoe

They have been very helpful & friendly thru the process of ordering the unit. They made sure everything was operating correctly when we set up it up. I am very happy with their quality of service so far.

1 year ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

1 year ago

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Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

1 year ago

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Sally Martin

The customer service representative, German, made it so easy for me to become part of the Life Alert family! He was so kind and understanding and I enjoyed talking to him. Thanks German! You are awesome!

1 year ago Edited December 16, 2024

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Steve Moses

Life Alert representative answered all my questions about the product. It sounds like it will be easy to setup and should help be another watchful eye when loved ones are alone.

1 year ago

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Chachi

Lori M. was extremely pleasant, kind,helpful and very informative. My family used Life Alert with my Father before he passed away a year ago. I cannot imagine using another company. Thank you so much!

1 year ago