Name: Life Alert
Rating: 4.9

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

3 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

3 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

6 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

7 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

9 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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Kisha Rider Birmingham, Alabama

Everyone was so very nice and informative. This has been a very pleasant experience.

2 months ago

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Betty Smith Cambridge, Massachusetts

Lance was very helpful and explained everything and gave us his number to always assist if needed

2 months ago

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Karrie De Mascio Leander, Texas

I really appreciated the contact and she unfortunately had to call me back, but she was punctual and very patient.

3 months ago

Reply from Life Alert

Thank you for your positive feedback, Karrie! We appreciate your time, and are wishing you all the best!

Jul. 1st, 2026

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Raye-Lee Estes Boulder Creek, California

I spoke with Suzie. She was friendly, helpful & very knowledgeable. She made me feel at easy throughout the process.

3 months ago

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S .S Bradenton, Florida

We thought as a family it would be a hassle to set up the equipment,however, everything went smooth. The customer service was great.

4 months ago

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Tim Dennis Buena Vista, Colorado

Kathy was awesome. Took the time to explain everything. Even called me back when I messed up our shipping addresss. Outstanding customer service.

4 months ago

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CHARLIE HALL Downers Grove, Illinois

Ingrid was phenomenal helping with the setup. All the people during the setup were great. I look forward to never having to hit the button.

5 months ago

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martin

This is a one-star review b/c there is no zero star review. Upon receiving the item, which is still in the unopened box, we decided we did not want it and are trying to return it, this is within the 14-day return window. The issue is fall detection, Ryan Coon, my salesman, said there are false positives, so not included, but upon reflection we still want fall detection. So this goes back. We need an Return Merchandise Authorization RMA, and are unable even to get phone calls returned. My salesman was Ryan Coon, to whom my phone calls were directed, where they were not returned and I have called several times. I have generated a written cancellation notice to Life Alert, with a copy to California Dept of Consumer Affairs, and have cancelled the charges at the credit card. I am exploring further escalation, I am sure there are more ways to induce cooperation from you You may call me at 212.799.5453 Martin H. At the original sales conversation, I asked about returns, and got a dismissive answer, that should have been my clue. Further, as I scanned the contract, asking what WE needed to do, Ryan was again dismissive, saying there was nothing we needed to do,, altho we are obliged to do various things, keep the equipment charged and test it once a month, unless I have confused you with another vendor, And I said the contract print size was hard to read, and Ryan also dismissed "all the lawyering" involved. That should have been my second clue BUT Life Alert, until today has a reservoir of good PR, until today.

6 months ago

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Danielle McCleary

Alicia was knowledgeable and easy to talk to about our concerns. She listened to our needs and helped us order what we need to keep our loved one safe.

6 months ago

Reply from Life Alert

Danielle, thank you for your positive feedback! We appreciate your time, and will be sure to share this review with her. We're wishing you all the best!

Mar. 26th, 2026

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Ereama Ashburn, Virginia

It was easy and helpful. Everyone was very pleasant

3 weeks ago

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Eileen Pringle

Life Alert experience was great!! Service was excellent, professional and courteous!! Judging from the red carpet treatment I received setting up, I made the right decision.

9 months ago

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Linda Bailey

They have been very helpful & responsive to calls & answering questions. It is a bit confusing setting up & felt like I was asking dumb questions but they didn’t make me feel dumb.

10 months ago

Reply from Life Alert

Thank you Linda, for sharing your positive experience with Life Alert. We are happy to help! Wishing you all the best.

Nov. 26th, 2025

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Sheila Byerle

I loved your representative Tracy Stafford. She was so helpful and explained everything with precision and patience. I enjoyed talking with her. I give her 5 stars without a doubt. Thank you Tracy!

10 months ago

Reply from Life Alert

Dear Sheila, thank you very much for leaving a review. We will be sure to forward it to Tracy to acknowledge her good work! Wishing you the very best.

Nov. 26th, 2025

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Douglas Santoro

Everything was great. This is the 2nd time I have had a life alert system for my wife before she passed. I am now starting it for myself. The lady who helped me, Ingred did an excellent job helping me set everything up.

10 months ago

Reply from Life Alert

We are very sorry about your loss, Douglas. You are in good hands with Life Alert. Please do not hesitate to push the button in any type of emergency. Wishing you all the best.

Nov. 26th, 2025

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Robin Harold

Claudia did a wonderful job on i forming on the equipment She talked about the differences in the life alert equipment. She explained how yours work and how it different from others.

11 months ago

Reply from Life Alert

Dear Robin, thank you for your kind review about Claudia. We'll be sure to share it with her to acknowledge her good work! Wishing you the best.

Oct. 16th, 2025

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Karen Centola Weare, New Hampshire

Everyone was very kind and knowledgeable!

1 month ago

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Monica Adams Mobile, Alabama

Efficient and Caring, very much appreciated

1 month ago

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Kristen Masella Lyons Mansfield, Texas

Matthew was very thorough and friendly over the phone

1 month ago

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Shalane White Omaha, Nebraska

Marcus was extremely helpful and so kind!!!!!

1 month ago

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Douglas McCumber Tempe, Arizona

Everything was user-friendly and staff was professional

1 month ago

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Lindsey Ware

Alicia was awesome! She explained all the options that I could decide on. She was also very friendly and I could tell that she truly cared for me to get the right plan for my needs. She was very patient with me! She also had a great attitude!!!

1 year ago

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Lisa

Bill was just amazing. He was very reassuring and provided answers to all of our questions even before we asked them. When I got the follow up call and told her how great Bill was, she asked if I would like to leave a review. Bill was also very compassionate and reassuring.

1 year ago

Reply from Life Alert

Bill will be happy to hear you were pleased with his service. Wishing you the very best.

Aug. 19th, 2025

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Charles Smith

Frank was great in informing me how the service works and the advantages of having the ability for my father in law to be in contact with someone in the event of an emergency. The shower button was an extra plus! Can’t wait to get my father in law started!

1 year ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Frank. We're wishing you all the best!

Jun. 12th, 2025

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Darrel Rogers

Jeff P was amazing and very thorough! He answered all of our questions and went above and beyond to get the process started. He deserves a GOLD STAR!!!! Thank you for this affordable service! We feel confident that Gramma will receive the help she may need!

1 year ago

Reply from Life Alert

Thank you for your kind words about Jeff. We will share this review with him -- he will be glad to know he was helpful to you and your grandmother. We wish your family the best!

May. 29th, 2025

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Nancy Wohnoutka

I spoke to Jennifer and she thoroughly explained all the system and how it all worked. After receiving the system Jennifer again went through each piece of equipment so I felt totally confident in it. This system has given me peace of mind as I’m covered no matter I go. Thank you Life Alert for my peace of mind!

1 year ago

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Sonia Rockwell

Selena was an absolute doll! She was so helpful, clear and concise it made the activation process easy! Thank you Selena for making this next step a welcoming one and simple to understand making our whole family feel safe! God Bless! Xx

1 year ago

Reply from Life Alert

Thank you so much for sharing your positive experience with Life Alert. We appreciate your time to write this review and will be sure to share it with her! We wish your family all the best.

May. 21st, 2025

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Jeanette Wenner

Myra and Bonnie were awesome to work with and get my elderly father setup with the Life Alert system. This gives my family peace of mind that my father is taken care of in case of an emergency! They were so kind and friendly and easy to deal with the entire process from ordering to testing and everything in between.

1 year ago

Reply from Life Alert

Dear Jeanette, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish your father all the best!

Apr. 28th, 2025

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Lynn Full

What a great emergency alert system for my 90 year old mom to keep her safe by wearing the necklace with the button to press for emergency and also the big red help button for when she is in the shower. The customer service is excellent. I so highly recommend this company !!! I would give 100 stars if I could. Thank you for keeping my mom safe.

1 year ago

Reply from Life Alert

Dear Lynn, thank you very much for your kind words. We are happy your Mom is now safe and protected.

Apr. 28th, 2025

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Thea Peluso

We recently purchased a unit and every person we’ve spoken to through the installation and testing process has been knowledgeable and patient! When I turn this device over to my mother for her day to day safety, I am confident that they will guide her through whatever she may need.

1 year ago

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Adela Briner

Setting up the system was a breeze. Everybody that we spoke to was helpful, patient, and kind. I bought the system for my mother, and after setting it up and speaking to everyone, I now have peace of mind that she can be alone in her home and be safe. Just knowing that she can get immediate help is a blessing to me.

1 year ago

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Marcia J Treinis

The service agents were absolutely excellent. When I thought I had a question, they answered it before I even asked. Where do you get that kind of service not that I ever had. I think the life alert. Family were making it easier for me to service. My needs. Thank you very much Marcia J T.

1 year ago

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Barbara Nista

Ingrid was awesome!!! She’s professional,personable and very easy to work with. I’m not too savvy when it comes to setting up equipment but she walked me thru it and was very patient with me I hope I never have to use this but I already feel that I made the right decision in getting life alwrt

1 year ago

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Kathleen Dobbyn

Donna was professional, loaded with info of every detail I needed, and quickly. Everything will be set up right on time for my moms return. All I did was worry, she fell 3xs that we kno of. Let's cross our finger n pray it won't happen again.

2 years ago

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Cheryl Beers Cullen

Staff was wonderful getting us set up and testing. I think it was Heather. She was wonderful. The people we called for the test were kind and explained everything. The call-back person went through step-by-step and gave us our code word and phone numbers. God bless you all!

2 years ago

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Idell Dollison

I did like the procedure and instructions as I will be moving within this week or next week to a new location. I will contact life lock as soon as I am at my new address. I thought this would be difficult but the process was excellent! Thank you!

2 years ago

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Jamie McCue

Aaliyah was wonderful and assisting me on testing each of the products that were sent to us. She clearly explained what each device would be used for and where we should be placing them. I was very appreciative of all the help that she offered.

2 years ago

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Donna Dreese

Stephanie was very helpful and patient with my many questions. She was easy to talk to and willing to fully explain how everything works. I appreciate being able to work with the same person each time I have questions and I’m glad it will be Stephanie.

2 years ago

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Charlotte Huckabay

I set this system up for my mom, and it gives me the peace of mind to sleep knowing she is safe. My mom lives alone now that my dad has passed, she’s only 67 and had a heart attack and luckily I was there, but now I don’t feel so alone having this installed and my mom has said she likes the support also.

2 years ago

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Bonnie Dean

I like the safe feeling of knowing that I can get help quickly. The unit was so easy to set up. My wife stepped out for a few minutes and I got up and lost my balance and went down. If we had Life Alert, she would have been alerted to come home. That is when we decided that we needed it.

2 years ago

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Donna Dragoo

Adam was very professional and answered all my questions. He even talked to me after hours to set everything up. When I got my second call to confirm everything the lady was also very professional and explained everything very clearly. I would recommend life alert.

2 years ago

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Kathy Smith

I love about my first call today with life alert was they were very knowledgeable and helpful in explaining everything I needed to know to get started with Life Alert. Very helpful,caring people and very knowledgeable and very nice.

2 years ago

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Karen Welch Lincoln, CA

Lori M represented your company with professionalism. The best part was her compassion. She made me feel special. Lori explained everything and made it all easy to understand. Because of Lori I feel secure about the equipment and the people behind the scenes.

2 years ago

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Pat Williams CA

Nicolette was warm, friendly, extremely informative, caring. She has already given me a huge sense of security from this program. She is a gem on your staff and does her job as if her customers were as important as family. Had I had doubts, she would have done away with them!

2 years ago