Name: Life Alert
Rating: 4.9

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

2 years ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

3 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

3 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

3 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

6 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

6 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

8 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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L Bentley

Very knowledgeable and friendly. Explained everything, easy to understand. Made it easy for me.

2 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

Mar. 10th, 2026

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Janie Abrigo

Excellent customer service, very professional, friendly and very kind individuals.

2 months ago

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Donna Carey

Carmen was extremely patient as she guided through this process. She was knowledgeable and anticipated my questions.

3 months ago

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Dellaine Bannister

Mickey was professional and informative. She took her time and covered all aspects of the Live Alert System

3 months ago

Reply from Life Alert

Thank you for your positive feedback, Dellaine. We appreciate your time and will be sure to share your review with her. Wishing you the very best!

Jan. 14th, 2026

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Gemma Campbell

Stephanie was helpful in helping me get started with the system. Explained all the products in great details.

3 months ago

Reply from Life Alert

Thank you for your kind words, Gemma. We always do our best to explain our life-saving services in detail. Wishing you and your family all the best!

Jan. 14th, 2026

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Jana Miller

We signed up today for my father. Thus far, phone customer service has been good and well explained.

3 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Jan. 14th, 2026

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Randy Prochaska

From beginning to end this process was exceptional. The check and double check of information made me feel at ease with getting my mother set up

4 months ago

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David Boyd

Everyone in the entire process was very professional. knowledgeable, and courteous. It was a pleasure dealing with Life Alert.

4 months ago

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Helen Brander

She was very precessional and patient. She explained every thing so we were totally comfortable at the end of the experience.

5 months ago

Reply from Life Alert

Thank you very much for your kind words, Helen. We are glad we were helpful to you! Wishing you all the best.

Nov. 12th, 2025

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Life Alert

Comfort for mom and her family. We live out of state so a comfort to know she has this device. I thought we were going to get a white watch.

5 months ago

Reply from Life Alert

We have been providing families with peace of mind for over 38 years. We wish your family all the best!

Nov. 12th, 2025

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Eziwhuo Gift

3 months ago

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Thomas Warner

So far everything is going well, the officials that my mother & I have talked with have been very professional and courteous. They made the process very easy to navigate.

7 months ago

Reply from Life Alert

Thank you very much for your kind words. We are glad we were helpful to you and your mother. Wishing you all the best.

Sep. 24th, 2025

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Linda Wagenheim

I only have likes. I spoke to a wonderful young man named Jerry, and he was so good at explaining things and making sure that I understood what life alert is all about.

8 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Jerry.

Aug. 19th, 2025

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K Lafionatis

Elizabeth was very thorough, patient and professional -at no time did i feel rushed as she helped me setup and test the pieces of my new system. Highly recommend her as an educator & point of contact

9 months ago

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Chris Moody

Martin B was absolutely outstanding in every way. He is an perfect example of customer service. Martin was very friendly and showd heartfelt concern for my Mother which I deeply appreciated. Thank you Martin!

9 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Jul. 16th, 2025

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Charity Schwalbe

The reason I'm only giving a two-star rating, it's because of a woman named Sarah. Apparently the delivery dates were not what they had told me originally. So when I called to talk to her salesman Joel, I got a woman named Sarah. If you record your calls for your business, please check into this Sarah. She was not only condescending, she was rude and very frustrating!! Everyone else in your company has been amazing!! I'd like to find out who does Sarah is that answers the phone when I'm trying to meet Joel in New York. I would like to file a formal complaint with corporate about her!!!! It's really too bad that one woman out of 15 people I've talked to brought your rating from five stars down to two!!

9 months ago

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Michele

Customer service is friendly with simple instructions you are guided through by a representative. This devise brings such peace of mind that your loved one is never alone and is a button push to help and safety.

9 months ago

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Sarah

Marian's customer service was exceptional. She was kind, compassionate and extremely knowledgeable, and gave us full confidence that life alert is the best way forward for our loved one.

10 months ago

Reply from Life Alert

Thank you very much for your review about Marian! We have forwarded it to her to acknowledge her good work. We are glad we can help your loved one stay independent, and provide you with peace of mind. Wishing you the very best.

Jun. 12th, 2025

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Dale Hoffman

Very nice on the phone and help was helpful

1 month ago

Reply from Life Alert

Dear Dale, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Mar. 26th, 2026

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Lisa Vroman

Very easy set up! Everyone was very thoughtful and thorough

1 month ago

Reply from Life Alert

Thank you for taking the time to share your feedback! We always do our best to make it easy to setup and use our life-saving services. Wishing you the very best!

Mar. 26th, 2026

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Nancy Armstead

Bob was friendly and very very clear and helpful!

1 month ago

Reply from Life Alert

Thank you, Nancy, for your kind words about Bob. We will be sure to share this review with him. Wishing you the very best!

Mar. 26th, 2026

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Gregory Adgers Sr.

My experience with Life Alert has been great!

1 month ago

Reply from Life Alert

We are happy to hear you are pleased with our service! Wishing you the very best, Gregory.

Mar. 26th, 2026

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Brenda Elmore

Patience of person assisting set up of unit

1 month ago

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Chon Espericueta

Paul was very helpful and funny. Nice job Paul.

1 month ago

Reply from Life Alert

Thank you for sharing your positive experience with Paul! He will be happy to hear you were pleased with his service. We wish you well!

Mar. 26th, 2026

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Mark Lacy

She was very helpful and explained everything very well.

1 month ago

Reply from Life Alert

Thank you for sharing your experience, Mark! We are glad to hear you were pleased with the service you received.

Mar. 26th, 2026

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Mary Ann Vanlandingham

Melissa was very nice. She was helpful without rushing me

1 month ago

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Lori Akin

Painless transition. Thank you. ********

1 month ago

Reply from Life Alert

Thank you very much, Lori. You are in good hands!

Mar. 10th, 2026

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Jeanette Wenner

Myra and Bonnie were awesome to work with and get my elderly father setup with the Life Alert system. This gives my family peace of mind that my father is taken care of in case of an emergency! They were so kind and friendly and easy to deal with the entire process from ordering to testing and everything in between.

1 year ago

Reply from Life Alert

Dear Jeanette, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish your father all the best!

Apr. 28th, 2025

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Lynn Full

What a great emergency alert system for my 90 year old mom to keep her safe by wearing the necklace with the button to press for emergency and also the big red help button for when she is in the shower. The customer service is excellent. I so highly recommend this company !!! I would give 100 stars if I could. Thank you for keeping my mom safe.

1 year ago

Reply from Life Alert

Dear Lynn, thank you very much for your kind words. We are happy your Mom is now safe and protected.

Apr. 28th, 2025

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Thea Peluso

We recently purchased a unit and every person we’ve spoken to through the installation and testing process has been knowledgeable and patient! When I turn this device over to my mother for her day to day safety, I am confident that they will guide her through whatever she may need.

1 year ago

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Adela Briner

Setting up the system was a breeze. Everybody that we spoke to was helpful, patient, and kind. I bought the system for my mother, and after setting it up and speaking to everyone, I now have peace of mind that she can be alone in her home and be safe. Just knowing that she can get immediate help is a blessing to me.

1 year ago

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Marcia J Treinis

The service agents were absolutely excellent. When I thought I had a question, they answered it before I even asked. Where do you get that kind of service not that I ever had. I think the life alert. Family were making it easier for me to service. My needs. Thank you very much Marcia J T.

1 year ago

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Barbara Nista

Ingrid was awesome!!! She’s professional,personable and very easy to work with. I’m not too savvy when it comes to setting up equipment but she walked me thru it and was very patient with me I hope I never have to use this but I already feel that I made the right decision in getting life alwrt

1 year ago

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Kathleen Dobbyn

Donna was professional, loaded with info of every detail I needed, and quickly. Everything will be set up right on time for my moms return. All I did was worry, she fell 3xs that we kno of. Let's cross our finger n pray it won't happen again.

1 year ago

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Cheryl Beers Cullen

Staff was wonderful getting us set up and testing. I think it was Heather. She was wonderful. The people we called for the test were kind and explained everything. The call-back person went through step-by-step and gave us our code word and phone numbers. God bless you all!

1 year ago

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Idell Dollison

I did like the procedure and instructions as I will be moving within this week or next week to a new location. I will contact life lock as soon as I am at my new address. I thought this would be difficult but the process was excellent! Thank you!

1 year ago

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Jamie McCue

Aaliyah was wonderful and assisting me on testing each of the products that were sent to us. She clearly explained what each device would be used for and where we should be placing them. I was very appreciative of all the help that she offered.

1 year ago

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Donna Dreese

Stephanie was very helpful and patient with my many questions. She was easy to talk to and willing to fully explain how everything works. I appreciate being able to work with the same person each time I have questions and I’m glad it will be Stephanie.

1 year ago

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Charlotte Huckabay

I set this system up for my mom, and it gives me the peace of mind to sleep knowing she is safe. My mom lives alone now that my dad has passed, she’s only 67 and had a heart attack and luckily I was there, but now I don’t feel so alone having this installed and my mom has said she likes the support also.

1 year ago

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Bonnie Dean

I like the safe feeling of knowing that I can get help quickly. The unit was so easy to set up. My wife stepped out for a few minutes and I got up and lost my balance and went down. If we had Life Alert, she would have been alerted to come home. That is when we decided that we needed it.

1 year ago

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Donna Dragoo

Adam was very professional and answered all my questions. He even talked to me after hours to set everything up. When I got my second call to confirm everything the lady was also very professional and explained everything very clearly. I would recommend life alert.

1 year ago