Name: Life Alert
Rating: 4.9

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Peter Abu Los Angeles, CA

I feel safer with life alert. Ultimately i know someday ill unfortunately exit this planet... but while im on it i want to enjoy as much of life as i can, and life alert is allowing me that... i don't want to leave my own home, so this is my compromise to my kids, doing life alert made our relationship stronger too... i get to see them more... no nursing home.. hell no.

2 years ago

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Yasmine Blundington Seattle, WA

A heartfelt shot out to Life alert from the daughter of two older grandparents. This device helped them sleep at night. Unfortunately they are no longer with us. But during their life, they used the button twice, and both times, they were responded to very fast, this extended their life for 15 years (according to doctors after)... now at the ages of 96, they both are no longer with us, thanks Life alert for those extra golden years.

2 years ago

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Tobias Bi Dallas, TX

Really really happy i found this company years ago... i did not hear about it from better call saul, i heard about it actually from watching some senior gadget review content. Got it for Grandmama, it's less time spent worrying about her, and knowing she has the ability to just hit that button and they are on the phone almost instantly, its like there is an RN but not the same cost of having a nurse in the home.

2 years ago

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Theodore Manderson Zoetermeer, ZH

Grateful & Reassured: Life Alert has been a true lifesaver for our family. When my elderly mother had a fall at home, the swift response from Life Alert's emergency team was impressive. Their caring and attentive operators calmed her down and dispatched help immediately. Knowing she can summon assistance with a press of a button gives us peace of mind. Life Alert has become an indispensable part of our lives, providing reassurance that our loved ones are protected, no matter the circumstances.

2 years ago

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Sander Mohammed Miami, FL

Life Alert truly saved my life during a terrifying house fire. I was caught unaware, trapped on the upper floor with flames rapidly engulfing the lower level. In a state of panic, I pressed the Life Alert button, and within moments, help was on the way. The calm voice on the other end assured me that emergency services were alerted, and I would be rescued soon. Their swift response and coordination with the fire department ensured my safe evacuation. Without Life Alert, I shudder to think of the outcome. I am forever grateful for their life-saving technology and dedicated team.

2 years ago

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Rina Kumari Denver, CO

Life Alert literally saved my life. During a medical emergency, I was able to press the button on my Life Alert device and receive immediate assistance. Their quick response and professional emergency services ensured that I received the necessary help in a timely manner. Without Life Alert, the situation could have been much worse. Their reliable and life-saving services have given me and my family peace of mind, knowing that help is just a button press away.

2 years ago

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olimpia jose jose Salt Lake City, UT

My avo and i have been living together but i have to go to work, so i use life alert to babysit her on the night shift for her safety. I've been doing the same thing for 5 years now, she has had to use it once, when she fell in the kitechen and slipped. it worked perfectly, worth every penny. If you think to yourself "im not sure if its worth the price"... guess what, a life is priceless. I can work without thinking "is my avo safe?", she is.

2 years ago

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Yesenia Tatiana

In the stillness of the night, I used to lie awake, plagued by worries and the fear of the unknown. But then Life Alert entered my life, like a guardian angel granting me peace of mind. With its presence by my side, I drifted off to sleep knowing that help was just a button press away. No longer did I fear the unexpected. Whether it was a medical emergency or a sudden fall, Life Alert was there, ready to summon assistance at a moment's notice. With every peaceful slumber, I realized the true power of this remarkable tool, ensuring I slept better and dreamed sweeter. I'm giving 4 stars because i like to leave it open for improvement... so far so good and im 1 year in :)

2 years ago

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Craig Zali Chicago, IL

Happy 4th and blessings to life alert! My prayers were answered on 5/30/23 when i had to call them using the button... one open heart surgery later, i find myself using a walker... but guess what? I'm alive to see the birth of my grandson. I owe it to this small little device that i am here, the doctor literally told me "If you didnt have life alert, you would not have made it to the phone", and you wouldn't of gotten to the hospital in time... Life is a game of small things sometimes, and this one small thing saved my life.

2 years ago

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Shelly Brix

After so long still working... this is crazy. Literally used the same device for both of my grandparents. Unfortunately one passed away 4 years ago... my grandma though is using my dear grandpas same device... and its now 4 years in as well... thats 8 years of use... i'll probably contact them in 1 year to switch it out ... an abundance of caution.. but geezus. Talk about value. The one time we needed them it was a 3 second pickup from the time my grandma pressed it... she wouldn't stop talking about how thankful she was about it. She doesn't talk much, but she wouldn't stop raving.

2 years ago

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Prater Stanton Chicago, IL

Never did i think in my life that i would see the day where i needed this kind of thing but after i fell the first time my 3 kids made me get it. Now ... i have fallen a 2nd time, and it was a serious issue as i fell down stairs. I have some issues with equilibrium at times. EMS was there very quickly im talking within had to be five minutes. Surely i cannot rave enough about the service, i'd of been crawling around unable to do anything without them. Hope to live many more years, with life alert if i ever need em again.

2 years ago

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Kary Leiva Los Angeles, CA

Spoke with Liam and he was outstanding. He was thorough in explaining the process and how life alert works. Liam was very patient in answering our questions and he was a great listener as well. We are more than satisfied with beginning this journey and we believe that the safety of our mom is very important. Liam seemed to understand that. We would recommend a life alert to anyone who needs it. The program cost is very reasonable

2 years ago

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

2 years ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

2 years ago Edited May 18, 2023

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

2 years ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

2 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

2 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

2 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

6 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

6 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

8 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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Verina Jackson

I like being remembered from my last order and getting the same representative to help me

2 months ago

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ashlee hansen-bell

Marissa was friendly, efficient, and helpful. Really great experience. System set up was smooth.

2 months ago

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Kim

Ruth was patient and answered my questions with knowledge and provided information to my satisfaction.

3 months ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Ruth. We will be sure to share this review with her! Wishing you the very best, Kim.

Nov. 26th, 2025

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Spike Ivory

Darien was very helpful and detailed about everything. Signing my mother in law couldnt have been any easier

3 months ago

Reply from Life Alert

Thank you very much, Spike. Your mother-in-law is in good hands! We'll be sure to forward your kind words onto Darien to acknowledge his job well done. Wishing you and your family all the best!

Nov. 26th, 2025

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Corrine Dunn

Amanda was very helpful and polite. Excited to have life helping my mother to this transition in her life.

3 months ago

Reply from Life Alert

Corrine, thank you for your kind words about Amanda. We'll be sure to forward this review to her to acknowledge her job well done! We are very happy to help.

Nov. 12th, 2025

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Marie Dozetos

Very nice people explained the use of life alert. It’s for my mom (89) for independence we r excited

3 months ago

Reply from Life Alert

Thank you very much, Marie. Your mother is in good hands!

Nov. 12th, 2025

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Chellisa Clancey

As soeepy as I was when they called I was able to get the equipment tested with quick live professionals. Way to go family

4 months ago

Reply from Life Alert

Thank you for your kind words, Chellisa. We do our best to make the setup and use of our services very easy. You are in good hands!

Oct. 16th, 2025

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Life Alert

Wonderful experience. Jennifer (Marie) was a pleasure to work with. Life Alert is very fortunate to have her as a representative.

4 months ago

Reply from Life Alert

Thank you very much, she will be happy to hear you were pleased with her service! Wishing you all the best.

Oct. 16th, 2025

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Marilyn

Appreciated the thorough verification call. Jeanine and Stephanie were efficient and made sure we were completely satisfied with the information

4 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best!

Oct. 8th, 2025

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Wilfredo Nieves

Both Victor and Janine were a pleasure to speak to. They were both very helpful and covered everything I needed to know.

5 months ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Victor and Janine to acknowledge their good work. We are glad we can help you, and provide you with the peace of mind.

Sep. 24th, 2025

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Linda Wagenheim

I only have likes. I spoke to a wonderful young man named Jerry, and he was so good at explaining things and making sure that I understood what life alert is all about.

6 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Jerry.

Aug. 19th, 2025

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Madeline & Yolanda

Lori was very knowledgeable, walked me through and explained the system and what to expect. Awesome attitude and very professional with humanity touch!

7 months ago

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Cindy Lassetter

The representatives from the sale to set up were fantastic. Extremely patient, kind and through. Great experience. Product easy for my 95 Y/O mom to use. Thank you!!

7 months ago

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Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

8 months ago

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Tricia Eidsmoe

They have been very helpful & friendly thru the process of ordering the unit. They made sure everything was operating correctly when we set up it up. I am very happy with their quality of service so far.

10 months ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

11 months ago

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Barbara McEahern

Alicia was very pleasant and easy to work with

1 month ago

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Howard Bowder

Professionalism of personnel to my concerns

1 month ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing you all the best.

Feb. 5th, 2026

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Praise Chioma

I like life alert because of their customer support

1 month ago

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Cardo Diaz

Very thorough and explained everything very well

1 month ago

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Troy Brooks

Very quick and efficient! I have as really impressed!

1 month ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Feb. 5th, 2026

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W Firestone

All was okay but the 4 star allows for improvement if needed

1 month ago

Reply from Life Alert

Thank you! Always strive to be better!

Jan. 20th, 2026

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Kelly Kobel

Staff was extremely kind, upfront and helpful

1 month ago

Reply from Life Alert

Thank you for your positive feedback, Kelly. Wishing you the very best!

Jan. 14th, 2026

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Joshua James Peele

Our rep Arlene Spurling was wonderful!!!

1 month ago

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Melanie Collyer

Marissa was so sweet and helpful! She made everything easy!

1 month ago

Reply from Life Alert

Thank you for sharing your positive experience with Marissa! We will be sure to share this review with her. We appreciate your time, and wish you the very best.

Jan. 14th, 2026

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Rhonda Stradinger

Hickey was very patient and helpful..follow up call also..

1 month ago

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Pete Connolly

Representative Donna D. was amazing

1 month ago