Name: Life Alert
Rating: 4.9

star star star star star

Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

2 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

star star star star star

Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

2 years ago

star star star star star

Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

2 years ago

star star star star star

Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

5 years ago

star star star star star_border

Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

5 years ago

star star star star star

Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

6 years ago

star star star star star

Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

7 years ago

star star star star star_border

Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

8 years ago

star star star star star

Jennifer Ryan

Elizabeth, the tester, was very efficient and kind. Dispatchers performed their tasks quickly.

2 months ago

star star star star_border star_border

Sue Lundin

I generally liked the experience but for someone with a mobility issue it took too long. Ingrid was pleasant and spoke clearly.

2 months ago

star star star star star

Jeffery Strausser

Elizabeth explained the life alert operating system and made me feel comfortable with its use

2 months ago

star star star star star

Kathleen Lockwood

Everything went great, and all of the different devices are tested and put where they need to be

2 months ago

star star star star star

Craig Hegrenes

Like= Friendly, prompt,.accurate, caring Dislike= Takes multiple steps to.get LA up and running

2 months ago

star star star star star

Cindy Weber

Very helpful over the phone getting me all the devices that I would need to keep my Mom safe.

2 months ago

star star star star star

Dawn Sivak

Ingrid was extremely patient & helpful setting up the equipment and with the testing. She was a pleasure to work with.

3 months ago

star star star star star

James Szymanski

Every encounter with every team member was perfect. Compassionate professional by everyone, thank you. Lori M. is beyond astounding.

4 months ago

star star star star star

Elana Kelley

George was very helpful and caring! Went through everything with patience with me and mom. Was a pleasure speaking to him!

5 months ago

star star star star star

Claudia Castillo

Haven't had a chance to use Life Alert in an emergency situation yet, so I don't have a review on the product, But I do feel more secure having it with me 24/7.

6 months ago

star star star star star

Scott Prange

Every pertinent piece of info was quickly communicated clearly. There were no questions to ask. Y’all have an incredible product, company, and system in place!

7 months ago

star star star star star

Ronald Long

Every good telephone set up service walk through. Very informative and thorough. They left no question unanswered and felt very confident by the end of the call

7 months ago

star star_border star_border star_border star_border

Deborah Sefcik

Forced into long term contract with the inability to cancel other than nursing home or death. Service is over priced and mediocre. I didn’t provide a pin,so they called my friend and told her I had a heart attack, which caused her husband to race over here. So now none of my friends will believe you. Your call center people are assholes to do this. Disgusting company. I would have had immediate service if I dialed 911 myself. If I couldn’t speak they would have come anyway. With you, it appears if I can’t speak and my friends aren’t available minutes would be wasted. I just no longer trust you. I feel I have been taken advantage of at my weakest time.

7 months ago

star star star star star

Steele Lovell

Well explained. Everything arrived just as they said it would. Everyone with customer service and sales has been very friendly and helpful. Life Alert even called me to let me know that the package had been delivered

9 months ago

star star star star star

Timothy Shaw

Appreciate the fact that they were very professional and helpful in getting my sister life alert starting and working for a first time user. They also ensure me of her safety by using their products.

11 months ago

star star star star star

Lisa P

Carmen was fantastic for the testing phase!

1 month ago

star star star star star

Pam S

Very helpful. Happy to have peace of mind

1 month ago

star star star star star

Stan silva

All the people I spoke to were very helpful

1 month ago

star star star star star

Mary Nausadis

Tony was very kind, patient and thorough.

1 month ago

star star star star star

Barb Cuckler

Very helpful and friendly. This process was so smooth

1 month ago

star star star star star

Karen Welch Lincoln, CA

Lori M represented your company with professionalism. The best part was her compassion. She made me feel special. Lori explained everything and made it all easy to understand. Because of Lori I feel secure about the equipment and the people behind the scenes.

1 year ago

star star star star star

Pat Williams CA

Nicolette was warm, friendly, extremely informative, caring. She has already given me a huge sense of security from this program. She is a gem on your staff and does her job as if her customers were as important as family. Had I had doubts, she would have done away with them!

1 year ago

star star star star star

Jennifer Cobb Valley Center, CA

Considerate service given this was regarding service for my ill father. I had expectations of receiving the equipment quickly and the customer service reps worked to fulfill that request. They set expectations and answered all my questions.

1 year ago

star star star star star

Faith R Odit Pulaski, NY

I just joined today, the people I have spoke with have been very helpful and pleasant. They have given me the information that I needed,and have answered all of my questions. Have given me phone numbers to call if I need to contact you. Bob was fantastic with all the info. Was a great 👍 experience. Faith

1 year ago

star star star star star_border

Lester Hardesty Los Angeles, CA

The people that explained the product were very nice and informative. In the beginning it felt a little pushy and I was defensive but after I reviewed the literature and asked questions believe the product and services will be a good fit. We haven’t received the products yet but if given a chance will review actual products after a couple months of use.

1 year ago

star star star star_border star_border

Ldmm

The sign up was ridiculously long. No online option. It takes 3 phone calls to do. One to sign up - which is not quick. One to review everything discussed during the sign up and pay call. And a third to confirm with the shipping department. If you aren’t available for all of the 3 calls - your life alert doesn’t ship out - even if you requested $60 overnight shipping. I had to leave work to answer the call to ensure that my Mom’s life alert order would ship that day. Not good since I’m the one paying for it. Why do 3 different people need to speak & review with the customer? It is a labor intensive process for your company that if streamlined, could make you more $ and then possibly you could cut the cost to customers. I almost cancelled the whole thing and ordered her an Apple Watch with fall detection and user health info sharing - which I could order online in 2 minutes and then pick up and set it up all in the same day. Your company needs to make the process easier for the customer. This is a review of the sign up and purchase process only.

1 year ago

star star star star star

Dorothy Taylor Los Angeles, CA

Life Alert's swift response saved my grandmother during a medical emergency. Their quick action and efficient communication with emergency services reassured our family, showcasing the invaluable protection their service provides.

1 year ago

star star star star star

Mario Marer Los Angeles, CA

My great aunt fell last spring and we were worried about her detiorating health. We got Life Alert for her to make sure if she fell again she would get the help she needed. She fell last week and their tools worked perfect. She got help immedietly and is fine because of them.

1 year ago

star star star star star

Susan James

Life Alert saved my mother's life. When she had a sudden fall, pressing the button alerted their team immediately. They dispatched help and kept me informed. The speed and efficiency with which they responded were astonishing. I'm forever grateful for their service.

1 year ago

star star star star star

Kaitlyn Cabler Los Angeles, CA

I'm happy my Grandparents have Life Alert's systems set up. Makes me feel much less uneasy. When I had a fall, their team did there thing and I was able to get help very quickly. Grateful that they were there looking over me.

1 year ago

star star star star star

Lenna Treuter Phoenix, AZ

Life Alert is a game-changer in the personal emergency response industry. Their comprehensive services, ethical practices, and their genuine concern for the safety of their users are unparalleled. They are a truly great company.

1 year ago

star star star star star

Alba Martillo Chicago, IL

I can't express how thankful I am for Life Alert. Their professionalism, compassionate staff, and their commitment to providing peace of mind for families have made them a top-tier company. They are a great company that truly cares.

1 year ago

star star star star star

Tami Norsworthy Santa Clara, CA

Life Alert's preventive care and emergency response services have been a blessing for our family. Their dedication to senior well-being is evident in everything they do. We trust them wholeheartedly with the care of our loved ones.

1 year ago

star star star star star

Stevie Hosfield GA

Life Alert's preventative care services are comprehensive and effective. Their emergency response team is compassionate and swift, providing vital assistance during critical moments. Life Alert is a true guardian for our elderly loved ones.

1 year ago

star star star star star

Randell Borowiec Salt Lake City, UT

Life Alert's preventative care services are a proactive approach to ensuring our elderly family members stay safe and healthy. Their emergency response team is swift and caring, providing vital assistance when it matters most.

1 year ago

star star star star star

Theresa Kepple Dallas, TX

Choosing Life Alert was one of the best decisions we made for our aging parents. Their preventative care services have helped maintain their independence, and the peace of mind that comes with their emergency response is priceless.

1 year ago

star star star star star

Sharolyn Kirsopp

Life Alert has been a lifeline for our family. Their preventative care and emergency response services provide peace of mind for our elderly loved ones. The quick response during emergencies has been a game-changer, ensuring their safety and well-being.

1 year ago

star star star star star

Deane Avino Glendale, CA

simply brilliant device, i wondered how i would ever leave my mother home... but now i can ... not that i want to neglect her but... theres also the outside world, i cannot be home all day. in comes life alert... simple , small reliable. it just does what u want when u want it.

1 year ago

star star star star star

Kevin Virkler Avenel, NJ

Life Alert's customer service is a lifesaver in every sense. Their swift response and compassionate assistance during a medical emergency were exemplary. Their professional and caring team truly understands the urgency of the situations they handle.

1 year ago

star star star star star

Jerry Mccleve

Life Alert has become a reliable lifeline for my peace of mind. As my parents grow older, their risk of falling increases. Life Alert's presence in their lives ensures that help is just a button press away, and that's incredibly reassuring.

1 year ago

star star star star star

Richelle Maguire

Life Alert has become our family's guardian angel. With my aging parents at home, the fear of falls has always been there. Now, knowing that Life Alert is there to provide immediate assistance is a tremendous relief. They truly care about seniors' well-being.

1 year ago

star star star star star

Lindy Resos Los Angeles, CA

Life Alert has given me incredible peace of mind regarding my senior parents' safety. As someone who worries about them falling, knowing they have instant access to help at the press of a button has been a great relief. I'm grateful for the comfort Life Alert brings to our family.

1 year ago