Name: Life Alert
Rating: 4.9

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

2 years ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

2 years ago Edited May 18, 2023

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

2 years ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

2 years ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

2 years ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

2 years ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

5 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

6 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

8 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

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Elizabeth Baacke

I liked how professional Lori is and very helpful and knowledgeable in the product.

2 months ago

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Johnny Poe

Everyone that helped us set this up today was awesome!!! They all were very friendly and helpful!!!

2 months ago

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elba toledo

I’m not sure how it will be in the future. For now what I read is what I was looking for

2 months ago

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Lisa Harris

Anthony was wonderful. He answered all my questions before I had a chance to ask them! So polite and compassionate.

3 months ago

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Sara Stubblefield

I really appreciated how nice and thoughtful miss Elisabeth was with helping me, my sister, and my mother

3 months ago

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Peggy Armstrong

Excellent representatives, friendly and knowledgeable. Looking forward to receipt of equipment and feeling more secure.

4 months ago

Reply from Life Alert

Thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Amy Patrick

Ingrid and Danielle were AMAZING! It was the simplest device I’ve ever set up. It got here quickly and is extremely easy to use. I am so grateful.

4 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Aug. 19th, 2025

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Annette Clemons

Denise our rep was very nice and helpful she walked me through everything step by step. I received the equipment 3 days after ordering it.

4 months ago

Reply from Life Alert

Thank you for your positive feedback, Annette. We appreciate your time, and will be sure to share this review with Denise. We wish you all the best!

Jul. 31st, 2025

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Jessica Thompson Falla

Setting up Life Alert for my family was easy with their helpful staff. I felt like they really cared for our well-being.

4 months ago

Reply from Life Alert

Dear Jessica, thank you very much for your kind words. We have provided comfort and peace of mind for over 38 years now. We are more than happy to help!

Jul. 31st, 2025

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Ella Carter

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

4 months ago

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Kathryn Monteith

I liked their patience and detailed explanations. They made it easy to understand. Everyone was very courteous and nice!

4 months ago

Reply from Life Alert

Thank you for your feedback, Kathryn. We are glad we were able to assist you. Wishing you all the best!

Jul. 31st, 2025

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Mari-Lee Ampulski

Personal attention...not a computer. Daki, my sales rep, very clear communication and made sure I was clear with the details of the program/unit.

5 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Daki. We're wishing you all the best.

Jul. 23rd, 2025

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Kristy Hales

So far we have experienced great customer service while setting up life alert for my mother. Hopefully she won’t need to call but it gives me peace of mind. Thanks!

5 months ago

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debra flannery

Ruth was extremely helpful and answered all of our questions! We feel very comfortable to have chosen Life Alert and are looking forward to the peace of mind that will bring.

6 months ago

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Dr. Shepherd Sipos

My customer service representative, and subsequent callers were all friendly and informative. I don’t yet know how I feel about the service, but the initial consultation was great!

8 months ago

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John McGinnis

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou

8 months ago

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Gail Lumer

Easy to set up. Just be prepared to walk from one end of the house to the other to test reception range. Personnel are patient and helpful and speak clearly.

8 months ago

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Deanna Balz

Thank you for giving us peace of mind. The services that you offer are absolutely amazing and we are so looking forward to having the feeling like someone is always there.

8 months ago

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James S Morgan

The part I liked best was detailing the equipment and the three programs. The part I liked least was detailing the needs for the service. I knew of them.

8 months ago

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Aurelia V. Murray

Lori is absolutely wonderful. Not only is she knowledgeable and professional, she is also warm and caring. I will immensely enjoy working with her. I love her already!

8 months ago

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Margaret Gibbons

From talking with my representative on the phone, to the follow-up before delivery, and the through the set up, all of the individuals were not only helpful but courteous and knowledgeable, very impressive.

9 months ago

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Carol

The representative Lori M was very informative and explained in detail. Lori was pleasant in all aspects. Lori did not rush through the conversation and asked several times if I understood everything.

11 months ago

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Kathy

Life alert was very nice and extremely helpful!

1 month ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Life Alert, Kathy. We appreciate your time to write this review and wish you all the best!

Nov. 26th, 2025

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Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

1 month ago

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Phyllis Polk

I liked the friendliness of the people that spoke to me.

1 month ago

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Vickie Henson

Excellent customer service would suggest to everyone

1 month ago

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Bill

Super friendly ladie that was concerned for my wife and I

1 month ago

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Button Howard

Very easy to to deal with. A true pleasure!

1 month ago

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The Sillecks

Very professional and caring. Easy to get started.

1 month ago

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Janay Minor

Bonnie is the best! She has so patient and kind!

1 month ago

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Debra Kannel

Barry was extremely helpful with not only his knowledge and his compassionate understanding. My experience has been completely seamless and very professional. We are anxiously awaiting our arrival and the peace of mind it will give our Mother ….as well as our entire family.

1 month ago

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Litzy Hernandez

Josh D provided exceptional service! He thoroughly answered all my questions and addressed all my concerns with great care. It was a pleasure speaking with him, and he deserves a raise.

7 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Josh D. We'll be sure to share this review with him! Wishing you and your family all the best.

May. 29th, 2025

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Marcia J Treinis

The service agents were absolutely excellent. When I thought I had a question, they answered it before I even asked. Where do you get that kind of service not that I ever had. I think the life alert. Family were making it easier for me to service. My needs. Thank you very much Marcia J T.

1 year ago

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Barbara Nista

Ingrid was awesome!!! She’s professional,personable and very easy to work with. I’m not too savvy when it comes to setting up equipment but she walked me thru it and was very patient with me I hope I never have to use this but I already feel that I made the right decision in getting life alwrt

1 year ago

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Kathleen Dobbyn

Donna was professional, loaded with info of every detail I needed, and quickly. Everything will be set up right on time for my moms return. All I did was worry, she fell 3xs that we kno of. Let's cross our finger n pray it won't happen again.

1 year ago

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Cheryl Beers Cullen

Staff was wonderful getting us set up and testing. I think it was Heather. She was wonderful. The people we called for the test were kind and explained everything. The call-back person went through step-by-step and gave us our code word and phone numbers. God bless you all!

1 year ago

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Idell Dollison

I did like the procedure and instructions as I will be moving within this week or next week to a new location. I will contact life lock as soon as I am at my new address. I thought this would be difficult but the process was excellent! Thank you!

1 year ago

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Jamie McCue

Aaliyah was wonderful and assisting me on testing each of the products that were sent to us. She clearly explained what each device would be used for and where we should be placing them. I was very appreciative of all the help that she offered.

1 year ago

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Donna Dreese

Stephanie was very helpful and patient with my many questions. She was easy to talk to and willing to fully explain how everything works. I appreciate being able to work with the same person each time I have questions and I’m glad it will be Stephanie.

1 year ago