Name: Life Alert
Rating: 4.9

star star star star star

Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

6 years ago

star star star star star_border

Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

7 years ago

star star star star star

Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

7 years ago

star star star star star

Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

9 years ago

star star star star star_border

Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

9 years ago

star star star star star

Euricka Martin

My representative Kathy was kind, knowledgeable , considerate and compassionate.

2 months ago

Reply from Life Alert

Euricka, thank you for your positive feedback! We will be sure to share this review with her. We're wishing you all the best!

May. 7th, 2026

star star star star star

Jacklynn Pollack

Justine was very helpful and understanding and patient with me and my grandparents

2 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and will be sure to share this review with her. We're wishing you all the best!

Apr. 23rd, 2026

star star star star star

Y Tucker

So far, so Good. I hope we never have to use them. If we do Im comfortable with them.

2 months ago

star star star star star

Mary Coughlin

Everett was an amazing salesperson. No hard sell, patiently explained the system to me.

2 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Everett.

Apr. 23rd, 2026

star star star star star

David Calabro

Polite and curious customer service. Knowledgeable and helpful through the process.

2 months ago

star star star star star

Ray Kessler

Lifetime battery on wristlet and pendant is the reason….. too many chances to be without it otherwise.

3 months ago

Reply from Life Alert

Thank you very much, Ray. You are in good hands!

Mar. 26th, 2026

star star star star star

Ron Redmon

Lori was very kind and supper knowledgeable I am very happy she is going to be our representative with the life alert system

4 months ago

star star star star star

Jacquelyn

Matthew Hochfeld is an amazing agent! He explained everything In depth and I was extremely confident in my decision to choose Life Alert

4 months ago

Reply from Life Alert

Thank you very much for your kind words about Matthew. He will be glad to hear how helpful he was to you! Wishing you all the best.

Mar. 10th, 2026

star star star star star

Leiane Case

Just got it so really don't know how it's going to work but the salesman Everett was very informative very polite and all around nice guy.

4 months ago

star star star star star

Susan McNerney

Frank made all information easy to understand. He was very friendly and professional. Answered all questions easy to understand.

4 months ago

Reply from Life Alert

Thank you for your positive feedback, Susan. We appreciate your time and will be sure to share this review with Frank. We're wishing you all the best!

Feb. 5th, 2026

star star star star star

Susan Blethen

All of my questions were answered clearly. I called several times over several days. Natalie was patient and processional

4 months ago

Reply from Life Alert

Thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Feb. 5th, 2026

star star star star star

Justine Fedow

Elizabeth was incredibly helpful and kind through the entire process! Nothing was confusing and the setup went 100% smoothly, 10/10 all around!

5 months ago

Reply from Life Alert

Justine, thank you for sharing your positive experience with Life Alert. We will forward your review to Elizabeth to acknowledge her great work! Wishing you all the best.

Jan. 14th, 2026

star star star star star

Donna Burgess

Everything was easy to set up and tested. Everyone was pleasant to talk with and explained everything to me. Im feeling safer already.

5 months ago

Reply from Life Alert

Thank you very much, Donna. You are in good hands!

Jan. 14th, 2026

star star star star star

kathy garton

It was a very easy process to set up my mom‘s life alert. Thank you so much. I already feel better knowing she has it.

5 months ago

Reply from Life Alert

Thank you for your positive feedback, Kathy! We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Jan. 14th, 2026

star star star star star

Aaron Bertoniere

The customer service woman was extremely helpful, professional and courteous. Helped me as we set up and tested each single device and was extremely patient and friendly.

6 months ago

star star star star star

LateBloomer

Everyone has been wonderful during the set up and sign up processes. Not overly pushy, but extremely kind and helpful, with great follow-through. Thank you!

6 months ago

Reply from Life Alert

We are happy to hear you were pleased with our service. Wishing you the very best!

Nov. 26th, 2025

star star star star star_border

Teresa McCormick Shallotte, North Carolina

Amy L. was very professional and helpful.

2 weeks ago

star star star star star

Ingrid Falanco

The set-up was very easy and the devices are simple to use. Everyone was very professional and kind. I have peace of mind knowing that my mom will have the help if ever needed.

8 months ago

Reply from Life Alert

Thank you very much, Ingrid. Your mom is in good hands!

Sep. 24th, 2025

star star star star star

Angela Brown

All persons I talked to were very nice and helpful! Doc Mack is our representative and couldn’t have been any more supportive, helpful, patient, honest, and kinder! Very thorough explanation and answered our questions!

8 months ago

Reply from Life Alert

Doc Mack will be happy to hear you were pleased with his service. Wishing you the very best!

Sep. 24th, 2025

star star star star star

Susanne Swinson

Jennifer was so friendly and professional. She helped me every step of the way in getting my mom’s system set up. I was very pleased with the level of customer care she provided.

10 months ago

Reply from Life Alert

Thank you very much for your kind words about Jennifer. We are glad she was helpful to you and your mother! Wishing your family all the best.

Aug. 6th, 2025

star star star star star

L McGaffey

10 months ago

Reply from Life Alert

We are glad to hear of your positive experience with Life Alert! We have been providing families with peace of mind for over 38 years. We wish you all the best!

Jul. 23rd, 2025

star star star star star

K Lafionatis

Elizabeth was very thorough, patient and professional -at no time did i feel rushed as she helped me setup and test the pieces of my new system. Highly recommend her as an educator & point of contact

11 months ago

star star star star star

Chris Moody

Martin B was absolutely outstanding in every way. He is an perfect example of customer service. Martin was very friendly and showd heartfelt concern for my Mother which I deeply appreciated. Thank you Martin!

11 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with him. We're wishing you all the best!

Jul. 16th, 2025

star star star_border star_border star_border

Charity Schwalbe

The reason I'm only giving a two-star rating, it's because of a woman named Sarah. Apparently the delivery dates were not what they had told me originally. So when I called to talk to her salesman Joel, I got a woman named Sarah. If you record your calls for your business, please check into this Sarah. She was not only condescending, she was rude and very frustrating!! Everyone else in your company has been amazing!! I'd like to find out who does Sarah is that answers the phone when I'm trying to meet Joel in New York. I would like to file a formal complaint with corporate about her!!!! It's really too bad that one woman out of 15 people I've talked to brought your rating from five stars down to two!!

11 months ago

star star star star star

Michele

Customer service is friendly with simple instructions you are guided through by a representative. This devise brings such peace of mind that your loved one is never alone and is a button push to help and safety.

11 months ago

star star star star star

Jenna Hunt New York City, New York

Martin was fantastic & explained everything thoroughly.

1 month ago

star star star star star

Colleen Biggerstaff Parker, Texas

Nicolette was great! Very helpful! Process was easy!

1 month ago

star star star star star

Adelmo Guidarelli Hicksville, New York

Bonnie was amazing in helping set up!!!!

1 month ago

Reply from Life Alert

Thank you for your positive feedback, Adelmo! We'll be sure to share this review with her. Take care!

May. 7th, 2026

star star star star star

Mary Austin, Texas

Everything is excellent and well explained

1 month ago

Reply from Life Alert

Thank you very much for taking the time to share your feedback with us, Mary. We're very glad to hear that our team provided you with great service. Wishing you the best!

May. 7th, 2026

star star star star star

Holly W Green Bay, Wisconsin

Excellent service and wonderful peace of mind.

1 month ago

Reply from Life Alert

Thank you for your feedback, Holly. We have been providing families with peace of mind for over 38 years! We wish you all the best.

May. 7th, 2026

star star star star star

Debi Sloat Norman, Oklahoma

I enjoyed talking with Austin and everyone else.

1 month ago

Reply from Life Alert

Thank you for your kind note about Austin! We will be sure to share this review with him. Take care!

May. 7th, 2026

star star star star star

Linda Ross

Friendly customer service! Very informative!

1 month ago

Reply from Life Alert

Thank you for your feedback, Linda. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

May. 7th, 2026

star star star star star

Charles Smith

Frank was great in informing me how the service works and the advantages of having the ability for my father in law to be in contact with someone in the event of an emergency. The shower button was an extra plus! Can’t wait to get my father in law started!

1 year ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with Frank. We're wishing you all the best!

Jun. 12th, 2025

star star star star star

Darrel Rogers

Jeff P was amazing and very thorough! He answered all of our questions and went above and beyond to get the process started. He deserves a GOLD STAR!!!! Thank you for this affordable service! We feel confident that Gramma will receive the help she may need!

1 year ago

Reply from Life Alert

Thank you for your kind words about Jeff. We will share this review with him -- he will be glad to know he was helpful to you and your grandmother. We wish your family the best!

May. 29th, 2025

star star star star star

Nancy Wohnoutka

I spoke to Jennifer and she thoroughly explained all the system and how it all worked. After receiving the system Jennifer again went through each piece of equipment so I felt totally confident in it. This system has given me peace of mind as I’m covered no matter I go. Thank you Life Alert for my peace of mind!

1 year ago

star star star star star

Sonia Rockwell

Selena was an absolute doll! She was so helpful, clear and concise it made the activation process easy! Thank you Selena for making this next step a welcoming one and simple to understand making our whole family feel safe! God Bless! Xx

1 year ago

Reply from Life Alert

Thank you so much for sharing your positive experience with Life Alert. We appreciate your time to write this review and will be sure to share it with her! We wish your family all the best.

May. 21st, 2025

star star star star star

Jeanette Wenner

Myra and Bonnie were awesome to work with and get my elderly father setup with the Life Alert system. This gives my family peace of mind that my father is taken care of in case of an emergency! They were so kind and friendly and easy to deal with the entire process from ordering to testing and everything in between.

1 year ago

Reply from Life Alert

Dear Jeanette, thank you very much for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish your father all the best!

Apr. 28th, 2025

star star star star star

Lynn Full

What a great emergency alert system for my 90 year old mom to keep her safe by wearing the necklace with the button to press for emergency and also the big red help button for when she is in the shower. The customer service is excellent. I so highly recommend this company !!! I would give 100 stars if I could. Thank you for keeping my mom safe.

1 year ago

Reply from Life Alert

Dear Lynn, thank you very much for your kind words. We are happy your Mom is now safe and protected.

Apr. 28th, 2025

star star star star star

Thea Peluso

We recently purchased a unit and every person we’ve spoken to through the installation and testing process has been knowledgeable and patient! When I turn this device over to my mother for her day to day safety, I am confident that they will guide her through whatever she may need.

1 year ago

star star star star star

Adela Briner

Setting up the system was a breeze. Everybody that we spoke to was helpful, patient, and kind. I bought the system for my mother, and after setting it up and speaking to everyone, I now have peace of mind that she can be alone in her home and be safe. Just knowing that she can get immediate help is a blessing to me.

1 year ago

star star star star star

Marcia J Treinis

The service agents were absolutely excellent. When I thought I had a question, they answered it before I even asked. Where do you get that kind of service not that I ever had. I think the life alert. Family were making it easier for me to service. My needs. Thank you very much Marcia J T.

1 year ago

star star star star star

Barbara Nista

Ingrid was awesome!!! She’s professional,personable and very easy to work with. I’m not too savvy when it comes to setting up equipment but she walked me thru it and was very patient with me I hope I never have to use this but I already feel that I made the right decision in getting life alwrt

1 year ago

star star star star star

Kathleen Dobbyn

Donna was professional, loaded with info of every detail I needed, and quickly. Everything will be set up right on time for my moms return. All I did was worry, she fell 3xs that we kno of. Let's cross our finger n pray it won't happen again.

1 year ago

star star star star star

Cheryl Beers Cullen

Staff was wonderful getting us set up and testing. I think it was Heather. She was wonderful. The people we called for the test were kind and explained everything. The call-back person went through step-by-step and gave us our code word and phone numbers. God bless you all!

1 year ago

star star star star star

Idell Dollison

I did like the procedure and instructions as I will be moving within this week or next week to a new location. I will contact life lock as soon as I am at my new address. I thought this would be difficult but the process was excellent! Thank you!

1 year ago