Name: Life Alert
Rating: 4.9

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olimpia jose jose Salt Lake City, UT

My avo and i have been living together but i have to go to work, so i use life alert to babysit her on the night shift for her safety. I've been doing the same thing for 5 years now, she has had to use it once, when she fell in the kitechen and slipped. it worked perfectly, worth every penny. If you think to yourself "im not sure if its worth the price"... guess what, a life is priceless. I can work without thinking "is my avo safe?", she is.

1 year ago

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Yesenia Tatiana

In the stillness of the night, I used to lie awake, plagued by worries and the fear of the unknown. But then Life Alert entered my life, like a guardian angel granting me peace of mind. With its presence by my side, I drifted off to sleep knowing that help was just a button press away. No longer did I fear the unexpected. Whether it was a medical emergency or a sudden fall, Life Alert was there, ready to summon assistance at a moment's notice. With every peaceful slumber, I realized the true power of this remarkable tool, ensuring I slept better and dreamed sweeter. I'm giving 4 stars because i like to leave it open for improvement... so far so good and im 1 year in :)

1 year ago

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Craig Zali Chicago, IL

Happy 4th and blessings to life alert! My prayers were answered on 5/30/23 when i had to call them using the button... one open heart surgery later, i find myself using a walker... but guess what? I'm alive to see the birth of my grandson. I owe it to this small little device that i am here, the doctor literally told me "If you didnt have life alert, you would not have made it to the phone", and you wouldn't of gotten to the hospital in time... Life is a game of small things sometimes, and this one small thing saved my life.

1 year ago

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Shelly Brix

After so long still working... this is crazy. Literally used the same device for both of my grandparents. Unfortunately one passed away 4 years ago... my grandma though is using my dear grandpas same device... and its now 4 years in as well... thats 8 years of use... i'll probably contact them in 1 year to switch it out ... an abundance of caution.. but geezus. Talk about value. The one time we needed them it was a 3 second pickup from the time my grandma pressed it... she wouldn't stop talking about how thankful she was about it. She doesn't talk much, but she wouldn't stop raving.

1 year ago

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Prater Stanton Chicago, IL

Never did i think in my life that i would see the day where i needed this kind of thing but after i fell the first time my 3 kids made me get it. Now ... i have fallen a 2nd time, and it was a serious issue as i fell down stairs. I have some issues with equilibrium at times. EMS was there very quickly im talking within had to be five minutes. Surely i cannot rave enough about the service, i'd of been crawling around unable to do anything without them. Hope to live many more years, with life alert if i ever need em again.

1 year ago

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Kary Leiva Los Angeles, CA

Spoke with Liam and he was outstanding. He was thorough in explaining the process and how life alert works. Liam was very patient in answering our questions and he was a great listener as well. We are more than satisfied with beginning this journey and we believe that the safety of our mom is very important. Liam seemed to understand that. We would recommend a life alert to anyone who needs it. The program cost is very reasonable

1 year ago

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Kevin Zelaya Pacoima, CA

My family and I bought this for my mom. I called Life Alert around 9pm EST and got a rep speak to me. Her name was Janice. She was super pleasant and patient with all of our questions. Very knowledgeable on the products and service. Also helped mom with her concerns. The process was easy and the price was reasonable. We all have peace of mind with Life Alert on its way. Quick turnaround time for ordering too. Thanks Janice for all of your help tonight!

1 year ago Edited May 19, 2023

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Jay Darring North Hollywood, CA

Carmen was amazing, very polite and informative. She walked me through the install for my aunt and she was awesome. If she is a representation of how the company works then I know we made the right choice to go with Life Alert. Carmen is the Gold standard on how customer service should be given and she was so nice to my aunt and even made her laugh. I HIGHLY recommend Life Alert if you're looking for excellent service, and ask for Carmen to help you install, she will make your day!

1 year ago Edited May 18, 2023

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blaine wilson Allen, TX

Life alert helped me and my family take care of both our parents. The fact that their battery doesn't die helped us immensely as we were fearful of it dying. It did not, and it even helped my mom when she fell in the shower and broke her hip. I'd say its more than worth it. Strangely enough, since her hip surgery she has felt better about being alone due to the button being available for help. Glad we have an ally with life alert.

1 year ago

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Dorinthea Claxton Los Angeles, CA

Honestly life alert has been a godsend. My grandma has partial dementia and its escalating… with that said she has a caretaker but not 24/7. The devices by life alert protect her from almost everything and its a huge piece of mind thing for me while i sleep… without having to charge the battery its also easier. I worry about her forgetting…

1 year ago

Reply from Life Alert

Thank you, Dorinthea, for your kind words. Life Alert is the only company that offers pendants and buttons that never need charging, as we are very well aware about the memory needs of many of our customers. We are happy to provide your family with peace of mind and your grandma with the full 24/7 protection.

Apr. 15th, 2023

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Stephanie Quintero Queens, NY

One of the key advantages of Life Alert is their state-of-the-art monitoring technology, which allows them to respond quickly in the event of an emergency. Whether you're dealing with a medical issue, a fall, or any other type of emergency, Life Alert's team of trained professionals will be there to help. We have relied on Life Alert for over 6 years with my mother in law and thank we have never had to use the actual service they provide an amazing peace of mind.

1 year ago

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Otilia Dos Santos Hightstown, NJ

The Life Alert system is incredibly reliable, and their monitoring center operates 24/7, which gives me peace of mind knowing that if anything happens to my mother, help will always be there for her. On several occasions, my mother has accidentally activated her device, and the response from the Life Alert team was immediate and professional. The monitoring center is staffed by trained professionals who assess the situation and dispatch the appropriate emergency services as quickly as possible.

1 year ago

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Sarah Westly Dallas, TX

I am very surprised to see negative comments about this company. I am 84 years old and I have had nothing but the most fabulous experience with Life Alert. I had two bad falls and if I didn't have my button, I would have been in big trouble. They are always so nice to me and pleasant. I feel peace because I know I have my helper no matter what. I wouldn't give Life Alert up for anything. God bless.

4 years ago

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Jim Seattle, WA

We're two years into the three year contract. My parents (both in their 80's) live in their home in southern California, while I'm way up in Seattle. They've activated the system twice after falls, and all worked exactly as described. LifeAlert's dispatcher contacted emergency services, and paramedics were onsite in minutes. I received a notification call in both cases, keeping me informed. This service allows my parents to stay in their home, where they prefer to be. Worth every penny for peace of mind. Their website and ability to interact online (for billing changes, etc.) is a bit underwhelming.

5 years ago

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Eric San Diego, CA

We use Life Alert for my older mother who has some medical issues. Thank goodness she has not yet fallen and had to use it but she is seizure prone so she always wears it just in case. It certainly lifts a weight off of my shoulders to know that she can push that button if something happens and help will be on the way immediately. Thank you Life Alert for peace of mind. Life Alerts customer service was great when setting up my mothers system.

5 years ago

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Barbara Spangler

My mother has had Life Alert for 5 years. She is now 88 years old and has problems with balance. Because she has had both knees and both hips replaced, when she falls she is unable to get back up without assistance. I live an hour away. Life Alert has responded beautifully each time she has "fallen and can't get up". She highly recommends Life Alert to all of her friends and says it is a life saver. Life Alert means she can maintain her independence. It gives me (and my two siblings that live across the country) such peace of mind.

7 years ago

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Jeanne Gravitt

I love both of my Life Alert "buttons". I love the fact that they tell you to test your equipment once a month too. It is a little expensive, $69.95 a month, but so far not matter here I go, it has been there if I need it. I have found that it takes a few minutes to get a live person, and hope that if I can't talk, they will still send someone sent to find out what's wrong. I also like the fact that if I am on the road, they are suppose to be able to get help, that's why I chose them over the Guardian. Life Alert was the only one I found that had the "travelling pager" It's heavier like the old pagers as far as weight goes, but you can talk to it and get a response, and while it's expense, it's been worth it for my peace of mind.

8 years ago

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Bill deak

Very easy to understand how it works and how to set it up along with how the billing works

2 months ago

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Anissa Benavides

The whole experience was so stress free and so easy! Everyone has been so helpful.!

2 months ago

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Julie Benvenuto

2 months ago

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Diane Pazourek

Alicia was very helpful an informative. Took time to answer questions and was very personable.

2 months ago

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Carolyn

Spoke with Elizabeth who was patient and professional in helping us set up my husbands Life Alert system.

3 months ago

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Joe Bull

Nicolette answered all my questions. Was very personable and helpful in all my inquiries. She was great.

3 months ago

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Kelsey Platt

She was very kind funny and made sure we knew every step. She was very patient and nice to work with.

3 months ago

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Maxine Ghrist

We had great experience customer service was excellent. Richard is a great representative .very helpful

3 months ago

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dwain sifrit

Marie was incredibly nice and helpful. Walked me completely through the set-up. Very good experience.

3 months ago

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Becky Fretwell

Since the initial inquiry call everything has happened just as they said it would. The equipment came very quickly and was very easy to set up .

4 months ago

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bob.kaleta@hotmail.com

Everyone I spoke with was very knowledgeable and spoke with great patients. They answered question that was very easy to understand.

4 months ago

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Mary R Fields

Barry was kind and very informative, easy to understand and let me know exactly what was going on and what would be happening!

4 months ago

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R. G.

I did not like the quality of the microphone from the pendant or help button , and I did not like that they wanted to charge me $46 for a replacement wristband because I accidentally cut the elastic on The Wristband too short.

5 months ago

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Lori Mason

Not sure yet as we are just setting it up. But it seems to be what my mom needs. Gregory was extremely helpful and nice on the phone.

5 months ago

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Jim Larkin

Customer service representative was very knowledgeable, walked me through the options, no pressure to buy. Set up was excellent as it was very seamless.

7 months ago

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Charla Streetman

Life Alert signal setup was very good with instructions. Dispatch was helpful in testing equipment. And my contact person Cathy M. was very very nice and helpful.

7 months ago

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Virginia

Lennie was a patient teacher . Now I am ready to use the equipment if need be. Meanwhile I am trying to be careful but I do hope eventually to walk outside

8 months ago

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Sonya S Liberty Hill, TX

I will never use LifeAlert after the scare tactics they tried to instill. I was considering them and called to discuss options and pricing. I spoke with George M and the told the equipment price was $268.00 and the monthly fee was $90.00. I explained that I was going to call a few other companies and he could call me back the next day. I did find a company that was no equipment fee, no activation, and free shipping along with a fall detection for over half the price of LifeAlert. When George M called me back and I explained we decided to go with another company he proceeded to tell me "Well, when your father falls and the other company doesn't respond and he lays on the floor for hours you know how to reach me" and hung up. I do not appreciate the scare tactic and in my opinion he could have maybe tried to offer a discount if he wanted my business.

8 months ago

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Katlego Arno Otan Ayegbaju, OS

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

8 months ago

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Clara Expert New York, NY

Life Alert proved invaluable when a kitchen accident left me injured and unable to reach the phone. Their quick response summoned help, preventing a potential crisis. Grateful for their service!

8 months ago

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Helen Jane Peppe Buffalo, NY

I can’t answer all of these questions yet as I don’t have the product but customer service has been excellent this far into the process regarding efficiency, knowledge, and care.

9 months ago

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Bill Brooks Detroit, MI

Very helpful! Explained everything succinctly and sounded as they really cared to make sure everything goes smoothly. Enjoyable to talk to and I could feel the caring through the phone.

9 months ago

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Becky Satryan Irwin, PA

Just signed up .. reached out over 6 months ago .. called them today and am already set up. Easy set up and helpful reps. So far I’m sold .. would like to be surveyed again in 6 months, one year, etc .

9 months ago

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Deb B Clintonville, WI

Every individual I spoke with was amazing!! They explained everything in detail and made my experience pleasurable. I can’t thank you enough for all these excellent customer service reps. Debra Borst

10 months ago Edited January 17, 2024

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Jimmy Lee Wilson Kissimmee, FL

The on hold time was way too long. I frankly became discouraged. Thinking of this is what it takes so I have an emergency I’m in trouble. Then I realize it was not the emergency number so I’m OK. But it still was too long once I got to Bonnie, she and your dispatch team did an incredible job, helping me set up and test my equipment.

10 months ago

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Dena Peregrin Doylestown, PA

Malique our salesman, was knowledgeable and professional in a polite and friendly manner. He explained everything clearly, and answered all questions patiently with expertise. The process was efficient and stress free.

10 months ago

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Patricia Sine Stephens City, VA

I ordered this system for my mother in-law who is 85 and uses a walker. We received the system today and within 30 minutes she was all connected. The customer service was excellent

11 months ago

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Patricia Johnson Winchester, KY

Marie was very knowledgeable about the product. She put me at ease immediately and was like a friend. She made sure that I knew everything I needed to know. Marie is an excellent spokesperson for you company.

11 months ago

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Nancy Kammer Gary, IN

The people I have spoken throughout this transition of protection for my mother have all been very helpful and considerate, along with reassuring me that I have made the right decision. God Bless all of you

11 months ago

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Kate Rulison

Thorough information given. Too much oversell.

1 month ago

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Julie Knaak

Everything is fine so far have not received the system yet

1 month ago

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J B

Setting up was very easy. Very professional.

1 month ago

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Jeannine Reed

Everyone was kind and very helpful. Thank you!!!

1 month ago