Name: Life Alert
Rating: 4.9

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Janay Minor

Bonnie is the best! She has so patient and kind!

1 month ago

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Amy F

I was onboarded successfully and everyone was kind!

1 month ago

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Sally Buchanan

They made things so easy to setup and understand.

1 month ago

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Kathrine Reece

The customer server was outstanding!! Love her!!

1 month ago

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Marsha Parker

Loved the personal touch and insights on program.

1 month ago

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Mari-Am Hampton

Sales representative was very professional and knowledgeable

1 month ago

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Ilya Shnayder

The lady I spoke with was very knowledgeable and helpful

1 month ago

Reply from Life Alert

Thank you for your kind words, Ilya! We're glad we were able to help you, and we wish you the very best.

Oct. 16th, 2025

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Lorna Russell

Everyone was polite, professional, and pleasant.

1 month ago

Reply from Life Alert

Thank you, Lorna for sharing your positive experience with Life Alert. We appreciate your time to write this review and wish you all the best!

Oct. 16th, 2025

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Litzy Hernandez

Josh D provided exceptional service! He thoroughly answered all my questions and addressed all my concerns with great care. It was a pleasure speaking with him, and he deserves a raise.

6 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Josh D. We'll be sure to share this review with him! Wishing you and your family all the best.

May. 29th, 2025

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Marcia J Treinis

The service agents were absolutely excellent. When I thought I had a question, they answered it before I even asked. Where do you get that kind of service not that I ever had. I think the life alert. Family were making it easier for me to service. My needs. Thank you very much Marcia J T.

1 year ago

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Barbara Nista

Ingrid was awesome!!! She’s professional,personable and very easy to work with. I’m not too savvy when it comes to setting up equipment but she walked me thru it and was very patient with me I hope I never have to use this but I already feel that I made the right decision in getting life alwrt

1 year ago

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Kathleen Dobbyn

Donna was professional, loaded with info of every detail I needed, and quickly. Everything will be set up right on time for my moms return. All I did was worry, she fell 3xs that we kno of. Let's cross our finger n pray it won't happen again.

1 year ago

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Cheryl Beers Cullen

Staff was wonderful getting us set up and testing. I think it was Heather. She was wonderful. The people we called for the test were kind and explained everything. The call-back person went through step-by-step and gave us our code word and phone numbers. God bless you all!

1 year ago

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Idell Dollison

I did like the procedure and instructions as I will be moving within this week or next week to a new location. I will contact life lock as soon as I am at my new address. I thought this would be difficult but the process was excellent! Thank you!

1 year ago

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Jamie McCue

Aaliyah was wonderful and assisting me on testing each of the products that were sent to us. She clearly explained what each device would be used for and where we should be placing them. I was very appreciative of all the help that she offered.

1 year ago

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Donna Dreese

Stephanie was very helpful and patient with my many questions. She was easy to talk to and willing to fully explain how everything works. I appreciate being able to work with the same person each time I have questions and I’m glad it will be Stephanie.

1 year ago

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Charlotte Huckabay

I set this system up for my mom, and it gives me the peace of mind to sleep knowing she is safe. My mom lives alone now that my dad has passed, she’s only 67 and had a heart attack and luckily I was there, but now I don’t feel so alone having this installed and my mom has said she likes the support also.

1 year ago

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Bonnie Dean

I like the safe feeling of knowing that I can get help quickly. The unit was so easy to set up. My wife stepped out for a few minutes and I got up and lost my balance and went down. If we had Life Alert, she would have been alerted to come home. That is when we decided that we needed it.

1 year ago

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Donna Dragoo

Adam was very professional and answered all my questions. He even talked to me after hours to set everything up. When I got my second call to confirm everything the lady was also very professional and explained everything very clearly. I would recommend life alert.

1 year ago

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Kathy Smith

I love about my first call today with life alert was they were very knowledgeable and helpful in explaining everything I needed to know to get started with Life Alert. Very helpful,caring people and very knowledgeable and very nice.

1 year ago

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Karen Welch Lincoln, CA

Lori M represented your company with professionalism. The best part was her compassion. She made me feel special. Lori explained everything and made it all easy to understand. Because of Lori I feel secure about the equipment and the people behind the scenes.

1 year ago

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Pat Williams CA

Nicolette was warm, friendly, extremely informative, caring. She has already given me a huge sense of security from this program. She is a gem on your staff and does her job as if her customers were as important as family. Had I had doubts, she would have done away with them!

1 year ago

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Jennifer Cobb Valley Center, CA

Considerate service given this was regarding service for my ill father. I had expectations of receiving the equipment quickly and the customer service reps worked to fulfill that request. They set expectations and answered all my questions.

1 year ago

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Faith R Odit Pulaski, NY

I just joined today, the people I have spoke with have been very helpful and pleasant. They have given me the information that I needed,and have answered all of my questions. Have given me phone numbers to call if I need to contact you. Bob was fantastic with all the info. Was a great 👍 experience. Faith

1 year ago

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Lester Hardesty Los Angeles, CA

The people that explained the product were very nice and informative. In the beginning it felt a little pushy and I was defensive but after I reviewed the literature and asked questions believe the product and services will be a good fit. We haven’t received the products yet but if given a chance will review actual products after a couple months of use.

1 year ago

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Ldmm

The sign up was ridiculously long. No online option. It takes 3 phone calls to do. One to sign up - which is not quick. One to review everything discussed during the sign up and pay call. And a third to confirm with the shipping department. If you aren’t available for all of the 3 calls - your life alert doesn’t ship out - even if you requested $60 overnight shipping. I had to leave work to answer the call to ensure that my Mom’s life alert order would ship that day. Not good since I’m the one paying for it. Why do 3 different people need to speak & review with the customer? It is a labor intensive process for your company that if streamlined, could make you more $ and then possibly you could cut the cost to customers. I almost cancelled the whole thing and ordered her an Apple Watch with fall detection and user health info sharing - which I could order online in 2 minutes and then pick up and set it up all in the same day. Your company needs to make the process easier for the customer. This is a review of the sign up and purchase process only.

1 year ago

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Dorothy Taylor Los Angeles, CA

Life Alert's swift response saved my grandmother during a medical emergency. Their quick action and efficient communication with emergency services reassured our family, showcasing the invaluable protection their service provides.

2 years ago

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Mario Marer Los Angeles, CA

My great aunt fell last spring and we were worried about her detiorating health. We got Life Alert for her to make sure if she fell again she would get the help she needed. She fell last week and their tools worked perfect. She got help immedietly and is fine because of them.

2 years ago

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Susan James

Life Alert saved my mother's life. When she had a sudden fall, pressing the button alerted their team immediately. They dispatched help and kept me informed. The speed and efficiency with which they responded were astonishing. I'm forever grateful for their service.

2 years ago

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Kaitlyn Cabler Los Angeles, CA

I'm happy my Grandparents have Life Alert's systems set up. Makes me feel much less uneasy. When I had a fall, their team did there thing and I was able to get help very quickly. Grateful that they were there looking over me.

2 years ago

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Lenna Treuter Phoenix, AZ

Life Alert is a game-changer in the personal emergency response industry. Their comprehensive services, ethical practices, and their genuine concern for the safety of their users are unparalleled. They are a truly great company.

2 years ago

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Alba Martillo Chicago, IL

I can't express how thankful I am for Life Alert. Their professionalism, compassionate staff, and their commitment to providing peace of mind for families have made them a top-tier company. They are a great company that truly cares.

2 years ago

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Tami Norsworthy Santa Clara, CA

Life Alert's preventive care and emergency response services have been a blessing for our family. Their dedication to senior well-being is evident in everything they do. We trust them wholeheartedly with the care of our loved ones.

2 years ago

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Stevie Hosfield GA

Life Alert's preventative care services are comprehensive and effective. Their emergency response team is compassionate and swift, providing vital assistance during critical moments. Life Alert is a true guardian for our elderly loved ones.

2 years ago

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Randell Borowiec Salt Lake City, UT

Life Alert's preventative care services are a proactive approach to ensuring our elderly family members stay safe and healthy. Their emergency response team is swift and caring, providing vital assistance when it matters most.

2 years ago

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Theresa Kepple Dallas, TX

Choosing Life Alert was one of the best decisions we made for our aging parents. Their preventative care services have helped maintain their independence, and the peace of mind that comes with their emergency response is priceless.

2 years ago

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Sharolyn Kirsopp

Life Alert has been a lifeline for our family. Their preventative care and emergency response services provide peace of mind for our elderly loved ones. The quick response during emergencies has been a game-changer, ensuring their safety and well-being.

2 years ago

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Deane Avino Glendale, CA

simply brilliant device, i wondered how i would ever leave my mother home... but now i can ... not that i want to neglect her but... theres also the outside world, i cannot be home all day. in comes life alert... simple , small reliable. it just does what u want when u want it.

2 years ago

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Kevin Virkler Avenel, NJ

Life Alert's customer service is a lifesaver in every sense. Their swift response and compassionate assistance during a medical emergency were exemplary. Their professional and caring team truly understands the urgency of the situations they handle.

2 years ago

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Jerry Mccleve

Life Alert has become a reliable lifeline for my peace of mind. As my parents grow older, their risk of falling increases. Life Alert's presence in their lives ensures that help is just a button press away, and that's incredibly reassuring.

2 years ago

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Richelle Maguire

Life Alert has become our family's guardian angel. With my aging parents at home, the fear of falls has always been there. Now, knowing that Life Alert is there to provide immediate assistance is a tremendous relief. They truly care about seniors' well-being.

2 years ago

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Lindy Resos Los Angeles, CA

Life Alert has given me incredible peace of mind regarding my senior parents' safety. As someone who worries about them falling, knowing they have instant access to help at the press of a button has been a great relief. I'm grateful for the comfort Life Alert brings to our family.

2 years ago

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mike usman Chicago, IL

Life Alert isn't just a button; it's a guardian. When my mother had a health crisis, a simple press of that button summoned help in moments. As her daughter, knowing Life Alert was there brought solace during a challenging time. It's a true lifeline that kept my aging parents safe and secured.

2 years ago

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Alphonse Pardall Greenwood Village, CO

Helped our household a lot not worry about the older folks in our family. So we can go out at night and not worry that they wouldnt have help if something god forbid could happen... real game changer, worth the money, they respond extremely fast.

2 years ago

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Michelle Crosby

My grandpa used this device religiously, unfortunately he passed last week, but it extended his life 10 years...!!!!! He had three strokes over the last 10y, and if the response wasnt so fast, i would of never had the ability to share the last 10y with him... instead it wouldn't of happened... forever grateful!!!

2 years ago

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Randy Lalano Seattle, WA

As a 25-year-old, I never imagined needing Life Alert so early in life. But after a car accident left me with mobility challenges, my days became a mix of determination and caution. A friend suggested Life Alert, and honestly, it's been a game-changer. It's not just for seniors. Whether I'm home alone recovering or pushing myself with physical therapy, I know I've got a backup if things get tough. It's given me the confidence to heal and rebuild without feeling helpless. For anyone young facing temporary or long-term challenges: Life Alert can be your unsung hero.

2 years ago

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Tanaka Ishaku Zoetermeer, ZH

Having Life Alert in our home has been a straightforward solution to a complex problem. The elderly members of our family need their independence, and we need to ensure their safety. It's efficient, responsive, and easy-to-use. No frills, just solid reliability. Highly recommended for practical minds seeking effective solutions.

2 years ago

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Stacy Awuor Salt Lake City, UT

This device was able to help my family save themselves. My grandma had a stroke and this device got them to the hospital faster. So they are now instead of unable to walk... the doctor said it wouldnt of happened that way. had we not gotten faster there.

2 years ago

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Naaman Castillo Dallas, TX

Life Alert has been my guardian angel. As a senior living alone, their emergency monitoring system provides a sense of security and independence. their 24/7 response team is always prompt and caring. Life Alert is truly a lifeline for seniors like me.

2 years ago

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austin delisi Dallas, TX

Life Alert has been amazing. Their gear was delivered and installed easily. I am very happy to give them some positive feedback. Happy to know my Dad is in good hands and being monitored. I was worried after he had his first major fall a few months ago but knowing Life Alert is there is a big help to my worries.

2 years ago Edited August 23, 2023