Name: Life Alert
Rating: 4.9

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Christina Bradfute Denver, CO

Life Alert's preventative care and emergency response are unparalleled. Their commitment to senior well-being is unwavering. We are thankful for their proactive approach to keeping our elderly loved ones safe.

2 years ago

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Esmeralda Hasselvander Buffalo, NY

Life Alert's preventative care and emergency response are unparalleled. Their proactive approach to senior well-being and their quick response in times of crisis make them a trusted partner in elderly care.

2 years ago

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Raymond Alwang Buffalo, NY

Life Alert is the gold standard in senior care. Their preventive measures and emergency response are top-notch. Our family has experienced their life-saving assistance firsthand, and we are forever grateful.

2 years ago

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Willis Greenberg Denver, CO

Life Alert is a game-changer in elderly care. Their preventative measures and emergency response have saved lives. Our family is forever grateful for their dedication to the well-being of our loved ones.

2 years ago

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Pete Holecek Buffalo, NY

Life Alert is always there when you need them. Their round-the-clock availability is a lifeline for seniors and those with medical conditions. Their reliability makes them an essential service.

2 years ago

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Luke Hallowich Buffalo, NY

I will forever be grateful for Life Alert's exceptional customer service. Their quick response saved my spouse's life during a cardiac episode. Their team's dedication and professionalism ensured a positive outcome.

2 years ago

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Jerry Longenberger Chicago, IL

Life Alert excels in clear and concise communication. During critical moments, their team's ability to relay information and provide reassurance is invaluable. They keep you informed every step of the way.

2 years ago

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George Steedman Dallas, TX

Life Alert's customer service team is supportive not only to the individual in distress but also to the worried family members. Their updates and communication ease the anxiety of loved ones during emergencies.

2 years ago

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Dominic Cron Charlotte, NC

Life Alert has significantly reduced my stress about my parents' safety. Falls are a real concern, but with Life Alert, they can get help quickly. It's a comfort to know that they're protected even when I can't be there physically.

2 years ago

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Robert Sulkowski Chicago, IL

Life Alert is a reliable support system for those concerned about their elderly loved ones' falls. With their 24/7 monitoring and rapid response, I know my parents are in good hands. It's a true source of comfort for me.

2 years ago

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Derrick Atterberry Salt Lake City, UT

Life Alert has proven to be a savior for my elderly parents. When my father had a medical emergency, Life Alert's swift response ensured he received immediate attention. It's a silent yet reassuring presence that's always there when needed. As their son, I am indebted to Life Alert for preserving my parents' safety and well-being.

2 years ago

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Nolan Renzington Santa Ana, CA

Pretty satisfied overall with they way they treate me. They answered my phone calls, and questions, so far so good, ive been a customer now for 3 months. But i am satisfied for now, i actually got them from watching better call saul, i realized i needed to be more careful in my old age.

2 years ago

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URMILA KUMARI Phoenix, AZ

Found them to be tasteful and within the bounds of good. I feel they are god fearing the way they do service with me. In the end, only god can judge, and these people seem christian. Bless them for getting me the ambulance so quickly. Without them, i do not feel that i'd still be here.

2 years ago

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Charles Uzordin Zoetermeer, ZH

I normally do not like tooting the horn onlien. Life alert for us was heaven sent. Both of my grandparents have it, and they are split up so it is two systems. We feel ok sleeping at night and so do they that when we are not there we have a little angel over the shoulder. 5 years and running. No battery issues, nothing!

2 years ago

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rasfigo louis Los Angeles, CA

The device worked well for me, i found their service to be good, and although its an older company, they really impressed me. I would use them again, unfortunately my grandparent is no longer with us, but the device literally got the call out within 5 seconds of her falling.

2 years ago

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William McLayup Los Angeles, CA

This is very nervy for us elderly, but I must say, my rep, Andrea, and all of the dispatch crew made the experience simplistic. This is going to bring lots of mental relief for me concerning my 94 yo mother. Thank you.

2 years ago

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Geoff Sherman Killeen, TX

I know this will probably fall on deaf years, but I was OK with the Life Alert system for my mother until I recently received charges to my account. While my mother died on 01-28-2021, charges continued on my account until -3-1-2021, thirty plus days after her death. Upon calling the billing department I learned that billing continues until they, Life Alert, has their equipment back in their possession. I don't have exact details on how long it took to box up and return the equipment, but I do know it was not two months after my mother's death. It might have taken a week. So Life Alert made a quick $140 waiting for their equipment. I will not recommend the service based upon these return shipping requirements and continued charging. For those that have the system, and the individual that would normally be using the equipment is incapable of using it or near death, box the equipment up and get it back to them pronto. Can you imagine the number of families in intense grief or maybe not even knowing that the user even had this system? This is quite a moneymaker for Life Alert even in death. Stay away from Life alert.

3 years ago

Reply from Life Alert

We are truly sorry for the passing of your mother in 2021. Since this occurred a year ago, some of the details may have been forgotten. However, all of our calls are recorded for quality assurance and we looked into this matter for you. Our records show you called to advise of your mother's passing on January 28, 2021. At that time, we informed you of the paperwork needed, and once that was received we would schedule a pickup of the equipment to fully close the account.

We talked with you again on February 23, 2021, and again advised you of the paperwork needed to cancel the acct. On March 4, 2021, we received the paperwork and promptly made arrangements to retrieve our equipment. We hope this information was helpful. Again, we are truly sorry for the loss of your mother.

Jun. 15th, 2022

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Fiona Goldson Chicago, IL

Whenever lay mother has had an issue, Life Alert always responds. It's a little more expensive, bit I like quality especially when it comes to my mom. Very happy with life alert.

6 years ago

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Desooze Jacksonville, FL

Beware the heartless customer service of Life Alert! Seniors are their primary customers and yet they do not run their business with compassion or understanding that 3 year contracts are absurd for this demographic with negative life changes that come on rapidly and often unexpectedly. Death seems the only way out of a contract on an overpriced system! I hope when the parents of these customer service/ management/owners of Life Alert become infirm ......or heaven forbid themselves .......that they will not use their own Life Alert system! Go elsewhere folks! There are better and more affordable systems with no contracts at all .......and kind caring folks “behind the curtain” ready to help your loved one navigate the perils of aging!

6 years ago

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Dean Thayer Southfield, MI

When doing research when my father died, I called and talked to a gentleman about service. I accidentally gave my mother's phone number, I told him me and my wife would discuss and get back in two weeks. A week later my mother called to tell me she set up a account for herself, I asked why and she a guy called and said I wanted my mom on this rite away. So in short my mom has the service now it's ok. But they are real jerks when confronted

7 years ago

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Catherine Marino West Sayville, NY

Although Life Alert made pretty good time in the one instance in which one of my mother's grandchildren pushed the button while playing (she has since moved it to a place they cannot reach), I'm very disappointed in their cancellation policy. They say I signed a 3 year contract but I did not. My mother might have, she doesn't remember, but she's not the one who set it all up and paid for it. When I arranged it for her (by the way, I don't know where those figures come from but I pay close to $80 a month) she was going to be alone as my sister and nephew who is 25 were moving out because my sister was getting married and both were moving out. Fast forward to 13 months later: my sister has already separated from her husband and she and my nephew are moving back in with her. One works days and one works nights so she always has someone at home with her. She also goes, by herself to bingo and an arcade 3 nights a week. In addition, she goes grocery shopping, to get her nails done and to get her hair done unaccompanied. So as long as things remain this way, she no longer needs the life alert. Not that she ever was disabled, but it gave me piece of mind knowing that she had some kind of protection since I live 17,00 miles away. When I called Life Alert and asked to cancel her service, they told me they will do no such thing unless I get proof that she has a nurse there 24 hours a day. she NEVER had anyone assist her in her own home ever. Suddenly these life alert people are concerned with my mother's well being. This is B*****t. They want to make their $80 a month for two more years. I offered to have my mother write up something that says she doesn't need this service and have it notarized but that is unacceptable. Her doctor is NOT going to sign something saying she has 24 hour medical care. He's not going to put his practice on the line, as I would expect. So I am bound to this payment for the next 2 years.

8 years ago

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Barbara Corker North Highlands, CA

69.90 monthly with pendant for 3 years. I complained of pricing and a year later they dropped it to 59.90. My problem is especially troubling because they can't hear me from my bathroom or bedroom as they did when it was installed...I've used it at least 3 times and was taken to the hospital and admitted but the one time I thought I was having a stroke they didn't answer after a few minutes and I called my neighbor ( an RN ) She came over and tried but ended up calling 911 where I was taken to the hospital.. I complained and they said they were " very sorry it happened and I needed to reboot my base"..I will change after my times up Can't now because of an iron clad contract !

8 years ago

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Josephine Hall

I've been a customer for 5+ yrs. Sometimes when calling to check equipment the service is slower than it should be. But, I must say that I've only used them a couple of times. Once when I accidentally pushed the button while working in the yard. They called the people I had designated and couldn't get in touch with any of them and immediately sent the fire department out to check on me. Another time someone came to my door late at night and I was alone and a little afraid. I pushed the button and asked them to call the police. They did and the police arrived within a few minutes. So, I wish the response time was faster when trying to call them, but on the whole I feel comfortable using Life Alert.

9 years ago

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Pam Swain

Carmen was excellent! Kind and patient!

2 months ago

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Jerry Harris

Excellent. Jessica helped me to set it up and test it.

2 months ago

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Litzy Hernandez

Josh D provided exceptional service! He thoroughly answered all my questions and addressed all my concerns with great care. It was a pleasure speaking with him, and he deserves a raise.

9 months ago

Reply from Life Alert

Thank you very much for your note and for your kind words about Josh D. We'll be sure to share this review with him! Wishing you and your family all the best.

May. 29th, 2025

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mavris

1 month ago

Reply from Life Alert

Marvis, thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Feb. 5th, 2026

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Joanne Taylor

Eric and Matt were very patient and kind

1 month ago

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cathy huff

Very easy process for set up. Not sure why I was dreading it

2 months ago

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JENNIFER BRUCE-DORSETT

The service from start to finish was excellent! So easy to set up!

3 months ago

Reply from Life Alert

Thank you for your kind words, Jennifer. We appreciate your time to write this review. We're happy to help!

Nov. 26th, 2025

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Dakota Watts

Very friendly and efficient! Really took the stress out of the set up.

3 months ago

Reply from Life Alert

Thank you for sharing your positive experience with Life Alert. We have been providing families with peace of mind for over 38 years! We wish you all the best.

Nov. 26th, 2025

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Donna Little

Very helpful people to deal with. Everette Kerry was a delight to talk to!

3 months ago

Reply from Life Alert

Donna, thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing your family all the best.

Nov. 26th, 2025

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Kathy Raible

Martha was so patient and kind. It was very easy to set up service with her

3 months ago

Reply from Life Alert

Kathy, thank you for your kind review of Martha's customer service. We will share this review with her to acknowledge her great work! Wishing you all the best.

Nov. 12th, 2025

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Jeff Youngblood

Prompt service from my representative who was Courteous and knowledgeable of the service.

3 months ago

Reply from Life Alert

Thank you for your kind words, Jeff. We always do our best to explain our life-saving services in detail. Wishing your family all the best!

Nov. 12th, 2025

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Richard Mack

Excellent customer service! Best unit among the competition.

3 months ago

Reply from Life Alert

Thank you very much for your note, Richard, and for your kind words about our system. Wishing you the best!

Nov. 12th, 2025

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Daryl Gibson Los Angeles, CA

Life Alert's response time is speedy Gonzales level fast! Like, seriously, they don't play around. Their highly trained team jumps into action right away, contacting the appropriate emergency services and keeping you in the loop. It's like having a whole squad of first responders ready to swoop in and save the day.

2 years ago

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Brenda Shank

Jennifer was so helpful and patient with me she’s definitely an asset to o Life Allert

4 months ago

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Elizabeth Baacke

I liked how professional Lori is and very helpful and knowledgeable in the product.

4 months ago

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Johnny Poe

Everyone that helped us set this up today was awesome!!! They all were very friendly and helpful!!!

4 months ago

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elba toledo

I’m not sure how it will be in the future. For now what I read is what I was looking for

4 months ago

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Robin Westcott

Each person I spoke to was kind, courteous and patient. Quick service too! Thank you!

5 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Sep. 24th, 2025

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Sara Stubblefield

I really appreciated how nice and thoughtful miss Elisabeth was with helping me, my sister, and my mother

5 months ago

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Jennifer Zaputil

Matthew was excellent and made me feel at ease and confident in my decisions He is both knowledgeable and genuine.

6 months ago

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Susan Tandlmayer

People who responded to the test calls were helpful and professional. All of my questions were answered

6 months ago

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Susan Billingsley

Victor out of the Ft.Lauderdale office was extremely thorough and kind. He made the enrollment process very easy.

6 months ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time and will be sure to share this review with him. We're wishing you all the best!

Aug. 19th, 2025

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Malinda Strong

I like that I'm assured that I'll be safe from now on. Someone will always be close by to help me out.

6 months ago

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Brenda Criswell

This seems like the best solution for my mom! I really appreciated Bryan's expertise in helping us make this decision.

7 months ago

Reply from Life Alert

Thank you very much for your note, and for your kind words about Bryan! We'll be sure to share your review with him.

Jul. 16th, 2025

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Margarete Plaetzer

The patience shown me as I move very slowly.. Also the instructions were very clear.. thank you Carman.

8 months ago

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tammy prentice

Fred was extremely polite and explanatory when we called to get set up All instructions were clear and easy

8 months ago

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Joan Verst

Your agents were very thorough in determining all my information. They were also friendly, but professional.

8 months ago