Life Alert

I know this will probably fall on deaf years, but I was OK with the Life Alert system for my mother until I recently received charges to my account. While my mother died on 01-28-2021, charges continued on my account until -3-1-2021, thirty plus days after her death. Upon calling the billing department I learned that billing continues until they, Life Alert, has their equipment back in their possession. I don't have exact details on how long it took to box up and return the equipment, but I do know it was not two months after my mother's death. It might have taken a week. So Life Alert made a quick $140 waiting for their equipment. I will not recommend the service based upon these return shipping requirements and continued charging. For those that have the system, and the individual that would normally be using the equipment is incapable of using it or near death, box the equipment up and get it back to them pronto. Can you imagine the number of families in intense grief or maybe not even knowing that the user even had this system? This is quite a moneymaker for Life Alert even in death. Stay away from Life alert.

Whenever lay mother has had an issue, Life Alert always responds. It's a little more expensive, bit I like quality especially when it comes to my mom. Very happy with life alert.

Beware the heartless customer service of Life Alert! Seniors are their primary customers and yet they do not run their business with compassion or understanding that 3 year contracts are absurd for this demographic with negative life changes that come on rapidly and often unexpectedly. Death seems the only way out of a contract on an overpriced system! I hope when the parents of these customer service/ management/owners of Life Alert become infirm ......or heaven forbid themselves .......that they will not use their own Life Alert system! Go elsewhere folks! There are better and more affordable systems with no contracts at all .......and kind caring folks “behind the curtain” ready to help your loved one navigate the perils of aging!

When doing research when my father died, I called and talked to a gentleman about service. I accidentally gave my mother's phone number, I told him me and my wife would discuss and get back in two weeks. A week later my mother called to tell me she set up a account for herself, I asked why and she a guy called and said I wanted my mom on this rite away. So in short my mom has the service now it's ok. But they are real jerks when confronted

Although Life Alert made pretty good time in the one instance in which one of my mother's grandchildren pushed the button while playing (she has since moved it to a place they cannot reach), I'm very disappointed in their cancellation policy. They say I signed a 3 year contract but I did not. My mother might have, she doesn't remember, but she's not the one who set it all up and paid for it. When I arranged it for her (by the way, I don't know where those figures come from but I pay close to $80 a month) she was going to be alone as my sister and nephew who is 25 were moving out because my sister was getting married and both were moving out. Fast forward to 13 months later: my sister has already separated from her husband and she and my nephew are moving back in with her. One works days and one works nights so she always has someone at home with her. She also goes, by herself to bingo and an arcade 3 nights a week. In addition, she goes grocery shopping, to get her nails done and to get her hair done unaccompanied. So as long as things remain this way, she no longer needs the life alert. Not that she ever was disabled, but it gave me piece of mind knowing that she had some kind of protection since I live 17,00 miles away. When I called Life Alert and asked to cancel her service, they told me they will do no such thing unless I get proof that she has a nurse there 24 hours a day. she NEVER had anyone assist her in her own home ever. Suddenly these life alert people are concerned with my mother's well being. This is B*****t. They want to make their $80 a month for two more years. I offered to have my mother write up something that says she doesn't need this service and have it notarized but that is unacceptable. Her doctor is NOT going to sign something saying she has 24 hour medical care. He's not going to put his practice on the line, as I would expect. So I am bound to this payment for the next 2 years.

69.90 monthly with pendant for 3 years. I complained of pricing and a year later they dropped it to 59.90. My problem is especially troubling because they can't hear me from my bathroom or bedroom as they did when it was installed...I've used it at least 3 times and was taken to the hospital and admitted but the one time I thought I was having a stroke they didn't answer after a few minutes and I called my neighbor ( an RN ) She came over and tried but ended up calling 911 where I was taken to the hospital.. I complained and they said they were " very sorry it happened and I needed to reboot my base"..I will change after my times up Can't now because of an iron clad contract !

I've been a customer for 5+ yrs. Sometimes when calling to check equipment the service is slower than it should be. But, I must say that I've only used them a couple of times. Once when I accidentally pushed the button while working in the yard. They called the people I had designated and couldn't get in touch with any of them and immediately sent the fire department out to check on me. Another time someone came to my door late at night and I was alone and a little afraid. I pushed the button and asked them to call the police. They did and the police arrived within a few minutes. So, I wish the response time was faster when trying to call them, but on the whole I feel comfortable using Life Alert.

Perfect; I couldn't have asked for anything more.

Very helpful. Made process easy. Elizabeth was great

Marie and frank were amazing. Very kind and patient

5 stars it's working good today thank you

Customer service was very nice and helpful. The setup was very easy thank you

Their customer service is top tier. Walked us through everything .

I like being remembered from my last order and getting the same representative to help me

Marissa was friendly, efficient, and helpful. Really great experience. System set up was smooth.

Anthony was wonderful. He answered all my questions before I had a chance to ask them! So polite and compassionate.

People who responded to the test calls were helpful and professional. All of my questions were answered

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

Everyone I was in contact with was very professional, understanding and very compassionate. They treated me as if I were there family.

Ingrid was very professional and patient with both my mom and I. She stayed with us through the whole process. Thank you Ingrid

Liked everything. I was out of my comfort zone worried about my mother. Martha walked me threw the process and made sure I got the equipment I needed. Thankyou