Life Alert

I will forever be grateful for Life Alert's exceptional customer service. Their quick response saved my spouse's life during a cardiac episode. Their team's dedication and professionalism ensured a positive outcome.

Life Alert excels in clear and concise communication. During critical moments, their team's ability to relay information and provide reassurance is invaluable. They keep you informed every step of the way.

Life Alert's customer service team is supportive not only to the individual in distress but also to the worried family members. Their updates and communication ease the anxiety of loved ones during emergencies.

Life Alert has significantly reduced my stress about my parents' safety. Falls are a real concern, but with Life Alert, they can get help quickly. It's a comfort to know that they're protected even when I can't be there physically.

Life Alert is a reliable support system for those concerned about their elderly loved ones' falls. With their 24/7 monitoring and rapid response, I know my parents are in good hands. It's a true source of comfort for me.

Life Alert has proven to be a savior for my elderly parents. When my father had a medical emergency, Life Alert's swift response ensured he received immediate attention. It's a silent yet reassuring presence that's always there when needed. As their son, I am indebted to Life Alert for preserving my parents' safety and well-being.

Pretty satisfied overall with they way they treate me. They answered my phone calls, and questions, so far so good, ive been a customer now for 3 months. But i am satisfied for now, i actually got them from watching better call saul, i realized i needed to be more careful in my old age.

Found them to be tasteful and within the bounds of good. I feel they are god fearing the way they do service with me. In the end, only god can judge, and these people seem christian. Bless them for getting me the ambulance so quickly. Without them, i do not feel that i'd still be here.

I normally do not like tooting the horn onlien. Life alert for us was heaven sent. Both of my grandparents have it, and they are split up so it is two systems. We feel ok sleeping at night and so do they that when we are not there we have a little angel over the shoulder. 5 years and running. No battery issues, nothing!

The device worked well for me, i found their service to be good, and although its an older company, they really impressed me. I would use them again, unfortunately my grandparent is no longer with us, but the device literally got the call out within 5 seconds of her falling.

I know this will probably fall on deaf years, but I was OK with the Life Alert system for my mother until I recently received charges to my account. While my mother died on 01-28-2021, charges continued on my account until -3-1-2021, thirty plus days after her death. Upon calling the billing department I learned that billing continues until they, Life Alert, has their equipment back in their possession. I don't have exact details on how long it took to box up and return the equipment, but I do know it was not two months after my mother's death. It might have taken a week. So Life Alert made a quick $140 waiting for their equipment. I will not recommend the service based upon these return shipping requirements and continued charging. For those that have the system, and the individual that would normally be using the equipment is incapable of using it or near death, box the equipment up and get it back to them pronto. Can you imagine the number of families in intense grief or maybe not even knowing that the user even had this system? This is quite a moneymaker for Life Alert even in death. Stay away from Life alert.

Whenever lay mother has had an issue, Life Alert always responds. It's a little more expensive, bit I like quality especially when it comes to my mom. Very happy with life alert.

Beware the heartless customer service of Life Alert! Seniors are their primary customers and yet they do not run their business with compassion or understanding that 3 year contracts are absurd for this demographic with negative life changes that come on rapidly and often unexpectedly. Death seems the only way out of a contract on an overpriced system! I hope when the parents of these customer service/ management/owners of Life Alert become infirm ......or heaven forbid themselves .......that they will not use their own Life Alert system! Go elsewhere folks! There are better and more affordable systems with no contracts at all .......and kind caring folks “behind the curtain” ready to help your loved one navigate the perils of aging!

When doing research when my father died, I called and talked to a gentleman about service. I accidentally gave my mother's phone number, I told him me and my wife would discuss and get back in two weeks. A week later my mother called to tell me she set up a account for herself, I asked why and she a guy called and said I wanted my mom on this rite away. So in short my mom has the service now it's ok. But they are real jerks when confronted

Although Life Alert made pretty good time in the one instance in which one of my mother's grandchildren pushed the button while playing (she has since moved it to a place they cannot reach), I'm very disappointed in their cancellation policy. They say I signed a 3 year contract but I did not. My mother might have, she doesn't remember, but she's not the one who set it all up and paid for it. When I arranged it for her (by the way, I don't know where those figures come from but I pay close to $80 a month) she was going to be alone as my sister and nephew who is 25 were moving out because my sister was getting married and both were moving out. Fast forward to 13 months later: my sister has already separated from her husband and she and my nephew are moving back in with her. One works days and one works nights so she always has someone at home with her. She also goes, by herself to bingo and an arcade 3 nights a week. In addition, she goes grocery shopping, to get her nails done and to get her hair done unaccompanied. So as long as things remain this way, she no longer needs the life alert. Not that she ever was disabled, but it gave me piece of mind knowing that she had some kind of protection since I live 17,00 miles away. When I called Life Alert and asked to cancel her service, they told me they will do no such thing unless I get proof that she has a nurse there 24 hours a day. she NEVER had anyone assist her in her own home ever. Suddenly these life alert people are concerned with my mother's well being. This is B*****t. They want to make their $80 a month for two more years. I offered to have my mother write up something that says she doesn't need this service and have it notarized but that is unacceptable. Her doctor is NOT going to sign something saying she has 24 hour medical care. He's not going to put his practice on the line, as I would expect. So I am bound to this payment for the next 2 years.

69.90 monthly with pendant for 3 years. I complained of pricing and a year later they dropped it to 59.90. My problem is especially troubling because they can't hear me from my bathroom or bedroom as they did when it was installed...I've used it at least 3 times and was taken to the hospital and admitted but the one time I thought I was having a stroke they didn't answer after a few minutes and I called my neighbor ( an RN ) She came over and tried but ended up calling 911 where I was taken to the hospital.. I complained and they said they were " very sorry it happened and I needed to reboot my base"..I will change after my times up Can't now because of an iron clad contract !

I've been a customer for 5+ yrs. Sometimes when calling to check equipment the service is slower than it should be. But, I must say that I've only used them a couple of times. Once when I accidentally pushed the button while working in the yard. They called the people I had designated and couldn't get in touch with any of them and immediately sent the fire department out to check on me. Another time someone came to my door late at night and I was alone and a little afraid. I pushed the button and asked them to call the police. They did and the police arrived within a few minutes. So, I wish the response time was faster when trying to call them, but on the whole I feel comfortable using Life Alert.

Alicia was very informative and pleasant. Good to work with someone so uplifting!

Ruth was patient and answered my questions with knowledge and provided information to my satisfaction.

Darien was very helpful and detailed about everything. Signing my mother in law couldnt have been any easier

Jessica was very helpful, kind, caring and answered any question. All the people I have talked to so very were very kind.

Everyone I was in contact with was very professional, understanding and very compassionate. They treated me as if I were there family.

So far everything is going well, the officials that my mother & I have talked with have been very professional and courteous. They made the process very easy to navigate.

Ruth was extremely helpful and answered all of our questions! We feel very comfortable to have chosen Life Alert and are looking forward to the peace of mind that will bring.