Name: Life Alert
Rating: 4.9

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Charles Uzordin Zoetermeer, ZH

I normally do not like tooting the horn onlien. Life alert for us was heaven sent. Both of my grandparents have it, and they are split up so it is two systems. We feel ok sleeping at night and so do they that when we are not there we have a little angel over the shoulder. 5 years and running. No battery issues, nothing!

1 year ago

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rasfigo louis Los Angeles, CA

The device worked well for me, i found their service to be good, and although its an older company, they really impressed me. I would use them again, unfortunately my grandparent is no longer with us, but the device literally got the call out within 5 seconds of her falling.

1 year ago

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William McLayup Los Angeles, CA

This is very nervy for us elderly, but I must say, my rep, Andrea, and all of the dispatch crew made the experience simplistic. This is going to bring lots of mental relief for me concerning my 94 yo mother. Thank you.

1 year ago

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Geoff Sherman Killeen, TX

I know this will probably fall on deaf years, but I was OK with the Life Alert system for my mother until I recently received charges to my account. While my mother died on 01-28-2021, charges continued on my account until -3-1-2021, thirty plus days after her death. Upon calling the billing department I learned that billing continues until they, Life Alert, has their equipment back in their possession. I don't have exact details on how long it took to box up and return the equipment, but I do know it was not two months after my mother's death. It might have taken a week. So Life Alert made a quick $140 waiting for their equipment. I will not recommend the service based upon these return shipping requirements and continued charging. For those that have the system, and the individual that would normally be using the equipment is incapable of using it or near death, box the equipment up and get it back to them pronto. Can you imagine the number of families in intense grief or maybe not even knowing that the user even had this system? This is quite a moneymaker for Life Alert even in death. Stay away from Life alert.

2 years ago

Reply from Life Alert

We are truly sorry for the passing of your mother in 2021. Since this occurred a year ago, some of the details may have been forgotten. However, all of our calls are recorded for quality assurance and we looked into this matter for you. Our records show you called to advise of your mother's passing on January 28, 2021. At that time, we informed you of the paperwork needed, and once that was received we would schedule a pickup of the equipment to fully close the account.

We talked with you again on February 23, 2021, and again advised you of the paperwork needed to cancel the acct. On March 4, 2021, we received the paperwork and promptly made arrangements to retrieve our equipment. We hope this information was helpful. Again, we are truly sorry for the loss of your mother.

Jun. 15th, 2022

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Fiona Goldson Chicago, IL

Whenever lay mother has had an issue, Life Alert always responds. It's a little more expensive, bit I like quality especially when it comes to my mom. Very happy with life alert.

4 years ago

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Desooze Jacksonville, FL

Beware the heartless customer service of Life Alert! Seniors are their primary customers and yet they do not run their business with compassion or understanding that 3 year contracts are absurd for this demographic with negative life changes that come on rapidly and often unexpectedly. Death seems the only way out of a contract on an overpriced system! I hope when the parents of these customer service/ management/owners of Life Alert become infirm ......or heaven forbid themselves .......that they will not use their own Life Alert system! Go elsewhere folks! There are better and more affordable systems with no contracts at all .......and kind caring folks “behind the curtain” ready to help your loved one navigate the perils of aging!

5 years ago

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Dean Thayer Southfield, MI

When doing research when my father died, I called and talked to a gentleman about service. I accidentally gave my mother's phone number, I told him me and my wife would discuss and get back in two weeks. A week later my mother called to tell me she set up a account for herself, I asked why and she a guy called and said I wanted my mom on this rite away. So in short my mom has the service now it's ok. But they are real jerks when confronted

6 years ago

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Catherine Marino West Sayville, NY

Although Life Alert made pretty good time in the one instance in which one of my mother's grandchildren pushed the button while playing (she has since moved it to a place they cannot reach), I'm very disappointed in their cancellation policy. They say I signed a 3 year contract but I did not. My mother might have, she doesn't remember, but she's not the one who set it all up and paid for it. When I arranged it for her (by the way, I don't know where those figures come from but I pay close to $80 a month) she was going to be alone as my sister and nephew who is 25 were moving out because my sister was getting married and both were moving out. Fast forward to 13 months later: my sister has already separated from her husband and she and my nephew are moving back in with her. One works days and one works nights so she always has someone at home with her. She also goes, by herself to bingo and an arcade 3 nights a week. In addition, she goes grocery shopping, to get her nails done and to get her hair done unaccompanied. So as long as things remain this way, she no longer needs the life alert. Not that she ever was disabled, but it gave me piece of mind knowing that she had some kind of protection since I live 17,00 miles away. When I called Life Alert and asked to cancel her service, they told me they will do no such thing unless I get proof that she has a nurse there 24 hours a day. she NEVER had anyone assist her in her own home ever. Suddenly these life alert people are concerned with my mother's well being. This is B*****t. They want to make their $80 a month for two more years. I offered to have my mother write up something that says she doesn't need this service and have it notarized but that is unacceptable. Her doctor is NOT going to sign something saying she has 24 hour medical care. He's not going to put his practice on the line, as I would expect. So I am bound to this payment for the next 2 years.

6 years ago

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Barbara Corker North Highlands, CA

69.90 monthly with pendant for 3 years. I complained of pricing and a year later they dropped it to 59.90. My problem is especially troubling because they can't hear me from my bathroom or bedroom as they did when it was installed...I've used it at least 3 times and was taken to the hospital and admitted but the one time I thought I was having a stroke they didn't answer after a few minutes and I called my neighbor ( an RN ) She came over and tried but ended up calling 911 where I was taken to the hospital.. I complained and they said they were " very sorry it happened and I needed to reboot my base"..I will change after my times up Can't now because of an iron clad contract !

6 years ago

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Josephine Hall

I've been a customer for 5+ yrs. Sometimes when calling to check equipment the service is slower than it should be. But, I must say that I've only used them a couple of times. Once when I accidentally pushed the button while working in the yard. They called the people I had designated and couldn't get in touch with any of them and immediately sent the fire department out to check on me. Another time someone came to my door late at night and I was alone and a little afraid. I pushed the button and asked them to call the police. They did and the police arrived within a few minutes. So, I wish the response time was faster when trying to call them, but on the whole I feel comfortable using Life Alert.

7 years ago

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Karen Blake

Very informative & helpful -tested all equipment

2 months ago

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Mary or Ben Ryon

All the help and instructions were easy to complete

2 months ago

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Ed O

Matt was nice, and professional. Answered all questions.

2 months ago

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John Riley

Thank you all for your help setting up my Mom

2 months ago

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Kelly Feneley

Friendly, clear, and concise instructions.

2 months ago

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Matt Richard

Everything was well explained. I thought Nikki was great and very helpful

3 months ago

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Donna Stevens

Everything went well. They were very nice in explaining everything

3 months ago

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Adrienne Osborn

Very easy to speak with the professionals regarding our needs

3 months ago

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Daryl Gibson Los Angeles, CA

Life Alert's response time is speedy Gonzales level fast! Like, seriously, they don't play around. Their highly trained team jumps into action right away, contacting the appropriate emergency services and keeping you in the loop. It's like having a whole squad of first responders ready to swoop in and save the day.

1 year ago

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Jeannie Gilpin

Marcia was wonderful and fun to talk too when I called to get my dad started with Life Alert.

4 months ago

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MARY DENNY

I liked that Denise was extremely good at explaining all the features of the product.

4 months ago

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Kim Yates

Kathleen was very helpful. I felt like she really had our best interest at heart.

4 months ago

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Susan J Kempfer

Very efficient and easy to place my order. All charges were explained thank you

5 months ago

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Cindy F.

I like that the battery doesn’t need to be charged, it’s waterproof. Danielle was quick and efficient.

5 months ago

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Kim Grubbs

Richard W. was very helpful with getting the system. Very pleasant gentleman!! Amazing experience.

6 months ago

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Clyde Weir

The clarity of information and the voice of our representative was excellent. Adrianna was her name.

6 months ago

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Vickie Dyke

The follow-up we received was outstanding and Matt was so pleasant helping me with the set-up of our device

7 months ago

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Janet M Larsen

Thank Richard for explaining everything to us. Very helpful. It will be less stressful now. Have a good day

7 months ago

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Lisa Anselmo

Everyone is very friendly and helpful. I feel much better knowing my mom has help at her fingertips.

7 months ago

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Lisa Duczynski

Carmen was super helpful. Made it an easy and smooth set up. I feel very comfortable now that I know my mom is safe.

7 months ago

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Dana White Eaton Rapids, MI

Amy did a superb job So happy with how she handled everything with my mom Sharon Thank you for your service 😊

8 months ago

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Deborah Fincher Springfield, MO

The lady who helped us with the setup, Bonnie, was very knowledgeable and helpful. Very kind and patient.

8 months ago

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Danny Scotti

I hope your system works much better than the people I had to speak to on the phone mostly unprofessional very confusing. Say that again very confusing. I almost canceled twice while talking to the people because I thought they were all knuckleheads and I’m gonna trust them with someone’s life, still shaking my head at this

8 months ago Edited March 1, 2024

Reply from Life Alert

Dear Danny, thank you for your feedback. We had upper management reach out to you. Rest assured our equipment is top of the line and your loved ones are fully protected, and it has been proven that we save a life every 11 minutes.

Mar. 1st, 2024

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Martha Kilgore Jasper, TN

I like everything about Life Alert. Everyone I have spoken with have been kind, courteous, patient, compassionate and very knowledgeable

9 months ago

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Arlene Henderson Redmond, OR

Everything was great. Prompt service, excellent people to deal with. I was somewhat intimidated at first, but you made it easy.

9 months ago

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Julie Arthur Mattoon, IL

She was very patient and kind! I was very nervous starting the set up and she calmed my nerves and stuck with me through it!

10 months ago

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Martha Sugermeyer Suffolk, VA

I have found nothing that I don’t like so far and am very pleased with the support and the very thorough instructions and testing process.

10 months ago

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Danielle Finnicum Greybull, WY

Ryan and the rest of the staff was very knowledgeable and friendly, answered all of my questions and helped me decide exactly what we needed.

10 months ago

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Lisa reese Bridgeport, CT

Very patience,very nice lady if I can give her 10 stars I would. Thank you Ms.Ingrid for being nice and kind to my mother.

10 months ago

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Barbara Smart Seattle, WA

Elizabeth was very clear with her instruction in setting up systems and didn’t hurry me along to test the parts in different locations

10 months ago

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Jack Mckee Phoenix, AZ

They came to the rescue when my mother had a fall. Their prompt response saved her life, and their services provide us with invaluable peace of mind.

11 months ago

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Margie Lopez Frankfurt am Main, HE

Life Alert came to our rescue when my elderly mother had a fall. Their swift emergency response was a lifesaver, providing peace of mind and safety in her time of need.

11 months ago

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Lei Boyter Phoenix, AZ

Life Alert is a lifesaver. They responded swiftly when I needed help, providing immediate assistance and peace of mind. It's a service I can't imagine living without.

1 year ago

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Dahlia Brueckner

My parents are the most important people in my life. Life Alert gives them the support they need, and it's comforting to know help is just a button press away.

1 year ago

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Edward Bisking Salt Lake City, UT

Life Alert has been a lifeline for me. I've used it in emergencies, and the response is lightning- fast. They truly care about their customers' well-being.

1 year ago

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Jason Corbitt

Life Alert isn't just for seniors; it's for anyone who values peace of mind. As a working mom, knowing my elderly parents have this protection puts my heart at ease.

1 year ago

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Sean Emory Los Angeles, CA

Life Alert gave me back my independence. Knowing I have immediate help at the press of a button has been a game-changer. I feel safe and secure every day.

1 year ago

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Lucia Gusmar Avenel, NJ

Life Alert is the best investment for my family's safety. Their cutting-edge technology, 24/7 monitoring, and swift response have proven their commitment to saving lives.

1 year ago

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Irene Stelter

I can't thank Life Alert enough! Their friendly and caring team ensures that help is just a button press away. They genuinely care about the well-being of their customers.

1 year ago

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Gabby Kaylene Buffalo, NY

Life Alert has given me and my family peace of mind. As a senior, knowing help is just a button press away is invaluable. I feel safer in my own home.

1 year ago