Name: Life Alert
Rating: 4.9

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Kathy Fairfield, OH

Thank you. Derrick was very helpful and I appreciate the time he took with me.

2 years ago

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Cynthia Davidson Suffolk, VA

Very knowledgeable, and kind, Also very professional. Thank you so much.

2 years ago

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Mary Saint Charles, IL

We had some difficulty with one of the buttons and she got it resolved quickly

2 years ago

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Valerie Keener TX

Marie was great! She explained everything well and was very patient!

2 years ago

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Mark Dunlap Greenville, NC

It has easy set up with a lady staying on the phone until entire process is done.

2 years ago

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Patricia Dorwin Indianapolis, IN

Cassidy, who talked me though the set up was delightful and very understanding.

2 years ago

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Adria Gentry Barrington, IL

It’s easy to use.’ The representative helped me activate all my equipment.

2 years ago

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Brenda Baustian Evansdale, IA

Marie and everyone I’ve spoken with has been absolutely wonderful

2 years ago

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Amy Zajack Detroit, MI

They were very helpful with easy instructions on the walk through.

2 years ago

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marie benoit

Everyone I talked with was very pleasant and patient with me

2 years ago

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Heather Aviles Midland, MI

very helpful and patient. I got flustered and she handled it well.

2 years ago

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Dianne Windsor

I love all the equipment with a variety of ways to get help when needed

2 years ago

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SB

Jennifer was amazing! Made the activation process super easy.

2 years ago

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Mary Ann Malicki Angola, NY

Marie was very very nice Everyone was nice and very patient

2 years ago

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James Hayes Summerville, SC

Thoroughly done just had a problem at times with the connection making hearing clarity difficult.

2 years ago

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Carol Bucklin Pittsburgh, PA

The customer support that I received!!! Marie was phenomenal!!

2 years ago

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Life saving life alert Osceola, IA

Both calls were perfect. Both advisors were very thorough and professional

2 years ago

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Brenda Dunkirk, NY

Very personable and knowledgeable. We appreciated her help.

2 years ago

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Amanda Randolph Parkville, MD

The attempts to activate the alert. I liked the team approach.

2 years ago

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Don Marino Jr. Elyria, OH

Very thorough, personable, explained the equipment and service very well

2 years ago

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Tammy Battle Creek, MI

Jennifer was very nice and helpful told me I can always call if any question.

2 years ago

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Jeffery Rasche Estero, FL

Great service and training. Easy to use. Support was very helpful

2 years ago

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Chris G Troy, NY

Lenny was so patient and helpful. Helped with an additional test!

2 years ago

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Melissa Diede

Elizabeth MI015 was very helpful. This has given me peace of mind.

2 years ago

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Karen Nunn Roanoke, VA

Bonnie was extremely helpful! She got us set up in no time at all

2 years ago

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Judy May San Antonio, TX

Candice was very patient with me, and clearly explained everything to me.

2 years ago

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Rebekah Johnson

Gregory G is a gem and made me feel so comfortable!! He’s a keeper!

2 years ago

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Dianna Barbato Houston, TX

These people are vultures. When my mom lost her tiny necklace receiver, they charged her $100 for a $4 piece of equipment.

3 years ago

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Eddy Zawahreh San Antonio, TX

THE COMPANY IS NOTN ABOUTN GOOD NTIMING THE COMPANY SAQVE LIVES

4 years ago

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Lucy bradley Waco, TX

A couple of months ago I had an emergency I hit the button on the machine It kept saying Please wait I would have had a much quicker response by calling 911

7 years ago

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Rachael Bagley Mission, TX

I called for information. A fast talking salesman had me committed to a 3 yr. contract before I knew it. Was unable to cancel. Would not recommend it.

8 years ago

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Elaine

Beware of life alerts lack of customer service and billing after you get into a contract. Poor website. No chat online. Taking advantage of older folks.

9 years ago

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Christine

Everything was easy to understand. I wanted to give 5stars but the first one didn’t work

7 months ago

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Heather Connell

Nice people. Prices can be a little better.

10 months ago

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Gregory Adgers Sr.

My experience with Life Alert has been great!

5 months ago

Reply from Life Alert

We are happy to hear you are pleased with our service! Wishing you the very best, Gregory.

Mar. 26th, 2026

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David Foster

Jennifer T was extremely curious polite and professional

1 year ago

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Shipley

Outstanding company and outstanding service

1 year ago

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Kathy Turner

Matthew very helpful. Seems like as great system

1 year ago

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Rami

Jennifer was wonderful and professional in helping

1 year ago

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Bill Rosario

Quick and easy Helpful reps on the phone

1 year ago

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Nancy Keyser

Convince of getting help when I need it.

1 year ago

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Chris Nielsen

Took to long. But finally got it. Couldn't get ahold of my care manager

1 year ago

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Thomas Carey

Great product with great customer service

1 year ago

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milton winfield

How easy it was to get and understand how to use it

1 year ago

Reply from Life Alert

Thank you for your feedback, Milton. We do our best to explain our life-saving services in detail. Wishing you all the best.

Jul. 31st, 2025

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Sunshine

Very helpful and friendly. Good phone manners.

1 year ago

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Carole Krotzer

Danny has a gentle and patient approach.

1 year ago

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Jon Jensen

Great job by Jeremy. He explained everything perfectly.

1 year ago

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Rodessa Metoyer

Great service and wonderful customer support!

1 year ago

Reply from Life Alert

Thank you very much for your kind words, Rodessa. We are glad we were helpful to you! Wishing you all the best.

Jul. 23rd, 2025

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Nancy odol

Very helpful a friendly. Made sure I understood everything!

1 year ago

Reply from Life Alert

Thank you for your positive feedback. We always do our best to explain in detail our life-saving services. Wishing you the best, Nancy!

Jul. 23rd, 2025

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Sherri

Very informative staff and answered all the questions I had

1 year ago Edited July 22, 2025

Reply from Life Alert

Thank you for your kind words, we always do our best to explain in detail our life-saving services. Wishing you all the best!

Jul. 16th, 2025