Name: Life Alert
Rating: 4.9

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Andi G

I have a very good experience all were very nice and very professional representatives

2 years ago

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Bill Weltman Queens, NY

Ease and speed of getting the order placed and how soon the equipment should arrive.

2 years ago

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Guss Ford Phoenix, AZ

Rescued my grandfather when he had an accident. Without them I'm not sure what would have happened.

2 years ago

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alex krooz Brielle, ZH

Great value and gives us peace of mind when we are alone, glad we have this service

3 years ago

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James Van Nuys, CA

Thoughtful and caring staff who worked quickly and looked to my comfort at all times.

4 years ago Edited August 19, 2022

Reply from Life Alert

Dear James, thank you very much for your kind words. We provide comfort and peace of mind for over 35 years now. We are happy to help!

Dec. 22nd, 2022

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Shary Chagrin Falls, OH

My unit is not working. I don’t know why it just stopped working! I called the company to report it and was told they are only available Monday thru Friday, 8-5. It is Saturday...so I’ll try not to fall! What a bunch!

7 years ago

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Mary C. Oliver

Worst experience in my 77 years. High pressure. Take advantage of the elderly. Dishonest. Customer Service is horrible. Downright rude. Scam artists. This company is in business of ripping off clients. They lie!!

9 years ago

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Rita Kleinman West Mifflin, PA

Have used for several years, husband and I. Excellent customer service. Would like to see auto fall detection capability. Otherwise very pleased.

9 years ago

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Sparky

Very hard to cancel if under the 3 year contract. You had to proof why you want to cancel if going to a nursing home or death not because you found a cheaper and better company or you will pay a penalty.

9 years ago

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T J Anderson

The agents are arrogant, not really interested in subject. When I showed displeasure they were nasty. Slow to answer. They are terrible. Previously had mobile alert mistake to change. Will be happy when contract ends.

9 years ago

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Doris Annick

The contract is for three years. They will not let you cancel unless you die. The monthly charge is very expensive.. I live in a retirement community. I advise people not to use this service.

9 years ago

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William wright Wakefield, RI

I had a malfunction of their system, and I can only describe their response as RUDE. Also there are other systems with more features for less money. When my son signed up, they did not explain it was a three year contact.

9 years ago

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Kelly Kobel

Staff was extremely kind, upfront and helpful

8 months ago

Reply from Life Alert

Thank you for your positive feedback, Kelly. Wishing you the very best!

Jan. 14th, 2026

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Joshua James Peele

Our rep Arlene Spurling was wonderful!!!

9 months ago

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Melanie Collyer

Marissa was so sweet and helpful! She made everything easy!

9 months ago

Reply from Life Alert

Thank you for sharing your positive experience with Marissa! We will be sure to share this review with her. We appreciate your time, and wish you the very best.

Jan. 14th, 2026

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Rhonda Stradinger

Hickey was very patient and helpful..follow up call also..

9 months ago

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Pete Connolly

Representative Donna D. was amazing

9 months ago

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Paula Johns

Smooth hand offs with Elissa and dispatchers

9 months ago

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Pam Swain

Carmen was excellent! Kind and patient!

9 months ago

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Jerry Harris

Excellent. Jessica helped me to set it up and test it.

10 months ago

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Kathy

Life alert was very nice and extremely helpful!

10 months ago

Reply from Life Alert

Thank you very much for sharing your positive experience with Life Alert, Kathy. We appreciate your time to write this review and wish you all the best!

Nov. 26th, 2025

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Lisa Heilman-Cozzalio

Double checking to make sure information is correct.

10 months ago

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Phyllis Polk

I liked the friendliness of the people that spoke to me.

10 months ago

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Vickie Henson

Excellent customer service would suggest to everyone

11 months ago

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Bill

Super friendly ladie that was concerned for my wife and I

11 months ago

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Button Howard

Very easy to to deal with. A true pleasure!

11 months ago

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The Sillecks

Very professional and caring. Easy to get started.

11 months ago

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Janay Minor

Bonnie is the best! She has so patient and kind!

11 months ago

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Amy F

I was onboarded successfully and everyone was kind!

11 months ago

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Sally Buchanan

They made things so easy to setup and understand.

11 months ago

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Kathrine Reece

The customer server was outstanding!! Love her!!

11 months ago

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Marsha Parker

Loved the personal touch and insights on program.

11 months ago

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Mari-Am Hampton

Sales representative was very professional and knowledgeable

11 months ago

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Ilya Shnayder

The lady I spoke with was very knowledgeable and helpful

11 months ago

Reply from Life Alert

Thank you for your kind words, Ilya! We're glad we were able to help you, and we wish you the very best.

Oct. 16th, 2025

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Dawn Wilde Seattle, Washington

Life Alert representative, Elizabeth was very helpful and courteous.

2 weeks ago

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Anna Forsyth

The customer service was very friendly. The instructions were very clear.

5 months ago

Reply from Life Alert

Thank you for your feedback. We do our best to make it very easy to set up and to use our services.

Apr. 23rd, 2026

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mavris

8 months ago

Reply from Life Alert

Marvis, thank you for your kind words. We always do our best to explain in detail our life-saving services. Wishing your family all the best.

Feb. 5th, 2026

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Wildflower

So far so good. CHARLINE WAS VERY IMPRESIVE AND PROFESSIONAL.

1 year ago

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James Steuterman

You've thought of everything! Very happy And feeling comfortable and safe!!!

1 year ago

Reply from Life Alert

Dear James, thank you very much for your kind words. We have provided comfort and peace of mind for over 35 years now. We are happy to help!

Oct. 8th, 2025

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Lisa Chibbaro

Everyone we spoke with was informative, kind and understanding

1 year ago

Reply from Life Alert

Thank you for your kind words! We always do our best to explain our life-saving services in detail. Wishing you and your family all the best.

Oct. 1st, 2025

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Carol Harshman

Elizabeth was very kind and professional. We appreciated her help.

1 year ago

Reply from Life Alert

Thank you very much for leaving a review. We have forwarded it to Elizabeth to acknowledge her good work!

Oct. 1st, 2025

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James bouffard

I liked the simple instructions and that I was not rushed with the set up

1 year ago

Reply from Life Alert

Hi James, thank you for your feedback! We do our best to make it very easy to set up and to use our services.

Sep. 24th, 2025

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Dorothy Urbanavage

Carmen was very accommodating to my schedule and helpful in setting up system.

1 year ago

Reply from Life Alert

Thank you for your positive feedback! We appreciate your time, and will be sure to share this review with her. We're wishing you all the best!

Sep. 24th, 2025

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Sheila

Kathleen was very nice and friendly. She explained things thoroughly.

1 year ago

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Joe Dobie

I like everything. Very professional and knowledgeable person Elizabeth.

1 year ago

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David Kalb

Awesome help explaining everything! I have tested all the equipment

1 year ago

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Marcia Loper

Elizabeth (MI015) was awesome in helping me get the Life Alert system set up for my father-in-law.

1 year ago

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Sheryl Tucker

The setup process was very easy. Box was very wet when received

1 year ago

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Vicki Mildenberger

Responsive to any and all questions. Seamless, easy, and fast set-up.

1 year ago

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Lois Emmert

I feel safe in the house! The grandkids are excited I have it.

1 year ago