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Comcast Xfinity Internet

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 23rd, 2025

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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3.5

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1,940 Reviews

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2 grade

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1 grade

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Natalie

I haven't had any issues with this service. I absolutely love their app that allows you to quickly determine any service issues and tracks which devices are connected to your account. Our brand new apartments came with a built in router so set up took about 20 minutes after activating our account without having to wait for an installation. I would highly recommend this company to everyone.

2 years ago

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Sherry Nichols Hancock, MI

I’m very unhappy because I could not get my internet connected. I called and was put on hold for 30 minutes and I just hung up the phone. We have been without internet for it will be 2 days⛄️. Today. I could only get any information from a text message telling me that they could help me. I want to talk with a live person. I need this issue resolved

2 years ago

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Wendy Smullin Logan, UT

Comcast Xfinity Internet is the only internet provider we will use. We needed a quick installation in our new home because my husband is self-employed. Their customer service was so helpful getting it set up for us! The technician was very informative, educating my husband the entire time. The speed is perfect for our needs as we run a business, work from home and occasionally have online schooling all going at once. The price is excellent for the package that we have.

4 years ago

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Lizzy Puentes Tallahassee, FL

Xfinity internet is amazing! The internet always works, rain or shine. The internet is fast responding and easy to connect. Some internet boxes have a button you can press to connect your device so you don't always have to write in the long password that comes with the box. You also have the option to change the password to something of your preference. It also offers internet access anywhere there is an xfinity box, you just log in to your account when prompted.

5 years ago

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Creed Sharpee Windsor, CO

The service is amazing, I had a few issues with random disconnects at first but after a few months it's been running great for years. They've upped my speed 3 times for no extra cost and I can download full PC games in 5 minutes. The ping stays consistent with most servers around 15 to 30ms which is great by my standards. Overall I have nothing bad to say about Xfinity.

5 years ago

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Amy Ingemi South Yarmouth, MA

BIG THANK YOU TO TOM M, MOSTLY WORKS IN THE FALMOUTH AREA, HOWEVER I JUST WANT TO LET HIS BOSS, HIS PEERS KNOW THAT HE FIXED OUR CABLE X1, CLIMBED A POLE THAT WAS HIGH NEEDED THE BOX TRUCK WE THOUGHT. TOM WAS HERE FOR OVER 2HRS, AND FIXED THE HORRIBLE JOB THAT WAS ORIGINALLY DONE . THIS MAN IS COMMITTED TO HIS JOB AND YOU CAN TELL LIKES HIS JOB, HE NEEDS TO BE RECOGNIZED BC MEN LIKE HIM ARE HARD TO COME BY. THANK YOU FOR YOUR TIME AND PATIENCE!

6 years ago

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Robert Washington, MI

AT&T max d/l MBPS was 11 MBPS-I am currently achieving a solid 90+ MBPS WIFI through U of M site and about 12 MBPS U/L. Just an awesome speed but buy your own modem and save the ridiculous $11 monthly fee for rent-just a joy to use. Our VOIP is so much clearer than the previous AT&T service. The Arris cable modem is rated for 2,500 sp. ft. home and our signal is great in the basement-dual band.

6 years ago

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ANNA Christina Antioch, CA

Reliable and fast. I think the cost is not as good as I wish to pay but with another provider I do believe would be comprising too much performance. Comcast has been excellent in terms of service steady and super quick internet when I need to go online for the last seven years as their customer so the price may be considered not too desirable however my option to have that qualty or get less makes me pay what is their current asking price to keep the stellar product offered by them regardless.

6 years ago

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Christina Amato Castro Valley, CA

I had the service for a couple months and it was just okay. I called the tech support because it spent two days blinking in and out. I was so frustrated. They sent out a tech the next morning-no wait. He got there at the begining of my two hour window. This guy was great! He checked the box, the wall, the main panel i. The garage and even climbed the pole making sure EVERYTHING was right. He replaced wires that were old and loose. So thorough! It took two hours but since he finished I have had no problems. Full bars all the time and an just the best internet!

6 years ago

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Lourdes Rivera

Is the best in my area where I at. Besides it provides me Cable TV and Phone prices are reasonable and u also can use my hotspot when I go out of the house so far so good I liked them I hope that it doesn't keep going up on the monthly bill ando I wish we do not have to calling every year make a one standard bill to pay every month. Also enjoy having a bundle w everything on one bill. Customer service they are good to the knowledge even though I may end up w two different offered and it con created confusion but I really enjoy having them for almost 34 years.

7 years ago

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Mike J

Very happy with my recent service expereience. Since first self-installing my Xfinity cable modem, the service itself was quite unreliable, dropping every day, sometimes for hours on end without rhyme or reason. I am a former cable TV engineer and computer network architect, so I knew how to troubleshoot these kinds of things. Once I finally was able to coordinate a day that worked for me and an advacned Xfinity tech, he arrived, checked the service point on the pole in the backyard and determined that the incorrect ingress filter was in place on my line. After correcting that issue and running signal tests, everything cam eup strong, with great strength on 20 channels and my internet service has been reliable now for over two weeks. Thanks Xfinity for keeping me informed about the visit and checking in with me afterwards.

1 year ago

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Shelley Steed Knoxville, TN

I'm very pleased with my Xfinity internet account. I qualify for their Internet Essentials plan; which is for low income people. It's $9.99/month for a very minimal speed but it's always been satisfactory for me. Internet access is critical because it makes information, jobs, healthcare, groceries, and other resources available to me. I can only remember one outage over the past year+ and they are very proactive when it does occur. I only hear from them when necessary... 99% of the time everything runs smoothly from the internet connection itself, to auto-payments, and even their 5-star app! It's really a world-class app because it provides seamless, automated troubleshooting for the the service, live information when validating service, and support for the connection of peripherals such as smart tv's and cell phones. One time I received notification of an offer from Xfinity and I had to make a brief call to their customer service department to confirm my acceptance of a benefit... the representative was respectful, knowledgeable, and efficient. I'm just very pleased with Xfinity.

2 years ago

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cathy beasley Livingston, TN

The internet is great I have no complaints. The customer service is so awesome. I had 1 issue and it was fixed in matter of minutes. When we first got it we had problems with alot of internet outages we would call and the automotive system let us know they were working on it and a time it should be back to working . That was pretty cool I thought. However they must have fixed alot of the bugs because we rarely have issues anymore with it going out. I recommend their service to everyone and anyone I hear asking about changing services from whom they were having issues with. With that I definatly send alot of potential customers Xfinity way. Only by my choice . I highly recommend xfinity !!

2 years ago

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I dislike synchrony bank this much -- I created an account just to leave a review Atlanta, GA

Best internet service I've ever had. Fast as lightning. Very reliable. Xfinity also has this really awesome FREE wifi you can take with you -- xfinity wifi that's part of your monthly pricing plan. I actually RENT a box because it is easy to set up, and is wireless. Wireless routers have a lifespan of 2 years. If you buy one, you will have to replace it every 2 years (Which pretty much costs the same as renting it). I recommend having a battery back up (for electronics) especially Internet, in case you have any electrical issues in your house, so your Internet will stay up even during an outtage.

2 years ago

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Andrew Glover Tucson, AZ

Amazing reliability. Awesome customer service. Blazingly fast speeds and top notch technology offered in their equipment. Their prices are higher than other companies and in most areas it seems as though they have a monopoly over the cable and internet, but i've never had a problem after my promotional pricing expires with them reconfiguring my plan into another promo pricing period to keep my services maxed and my bill minimized. If you have trouble over the phone, find a physical service location, as they are much more helpful there, than the phone service is, and always take your equipment with you, because they might have newer models and they'll swap out boxes fast and easy so you have the latest tech,

2 years ago

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Karri T Fort Myers, FL

Xfinity customer service "ROBIN" in Caribbean helpd me w/a situation & was patient, calm, and XTREMLY HELPFUL W/MY BAD XPERIANCE!! HE TURND IT AROUND FOR ME & MADE IT RIGHT.....SO "ROBIN" IN THE CARIBBEANS I SAY YOU ARE THE EMP OF THE MONTH!☆☆☆☆☆I APPRECIATE YOU...THANK YOU FROM FLORIDA....PEACE

1 year ago

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Thawkes2017 AL

I have had zero problems with my Internet service. I give them ten stars and recommend for everyone to make the switch. My Internet service has never had major disruptions, and works AMAZING! We have Internet and phone service.

2 years ago Edited November 16, 2022

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Megan Deaner White Lake, MI

I called Xfinity customer service and spoke with Maureen over the phone to cancel my services. Maureen was very friendly, and informative. Definition of true customer service. Thank you Maureen for offering the best customer service I have seen in so long.

2 years ago

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Andrea Wheaton, IL

BEST INTERNET EVER! We have had Comcast Xfinity in two different states and both have the best internet by far. However, it was interesting to notice the difference in customer service from one state to another. Overall, we are very happy and plan to continue being customers wherever we live!

4 years ago

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Ryan Larsen Logan, UT

We switched to Xfinity internet this past year because we needed faster internet with all our kids at home trying to do school work. They were fast to get it installed and we have not had any issues. The internet is fast and everyone in my family is able to continue working on the internet at the same time.

4 years ago

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Stephanie Byrd Miami, FL

Xfinity internet is one of the most reliable internet providers I’ve encountered. I never experienced any connectivity issues or service interruptions. I know that their customer service is phenomenal so if their is an issue they will be happy to help !

4 years ago

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AF ,

For where we live, Comcast Xfinity is the absolute best. We rarely have outages or times when it is down and our speeds are really good (we pay more for the faster internet). We're able to stream movies and also computer work without any problems. With the covid pandemic, we're all relying on the internet much much more than ever before!

4 years ago

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Brett Schomer Chipley, FL

Extremely satisfied with the service received. Excellent customer service provided by professional staff.we moved and were not able to take the service with us to our new area; however we highly recommend this company to anyone looking for internet in their service area.

4 years ago

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Doc Rich Fresno, CA

Billing problem taken care of quickly even with COVID-19 making even phone and internet communication much more difficult......through phone waiting lists and a very busy e-mail list the double billing was corrected post haste...............

4 years ago

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John E. Berry

Great! When all of my neighbors are losing their service during inclement weather or severe weather outbreaks, my household has both internet and television uninterrupted. This allows us to stay on top of what is going on and maintain contact with our families.

4 years ago

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JDWain Tallahassee, FL

I use Xfinity as my ISP in Tallahassee, I found that calling their national number was a great way to get a lower rate as sometimes they offer deals that the local shop cant! I dropped my internet bill by about 20 dollars a month. Great customer service and never had any outages

5 years ago

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Eddie Rios Ogden, UT

Comcast Xfinity Internet has been a grand service to use for wireless internet. They are competitively priced and offer us great speeds. They have great customer service and are always helpful with tech issues. They are awesome.

5 years ago

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Cheri

xfinity is great! The support is excellent! If there is ever an issue they work to resolve it quickly. We have business class Internet and it is fast and works well. We have Xfinity home phone and have no problems. We tried their security program but our Wi-Fi was hacked so that was a problem and we discontinued that.

5 years ago

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Royce Jacksonville, FL

So I have been with Comcast since 2017 very little issues with the the service and when I had an issue they were fast to fix it. The customer service is excellent! Shout out to one of their customer service employees Ray he is the best and very helpful!

5 years ago

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Cecile Spikes Oakland, CA

Because it's always on unlike others I have tried. With others I can got o the kitchen and make a sandwich, come back and I am still waiting while Imake that sandwich no matter what kind of optics they calim to have. And some companies just have too much equipment and are difficult to contact when there is an issue..

7 years ago

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Linda Jensen Newberg, OR

We have had Comcast Internet for many years and are very happy with their service. We have not had any other servicer, so have nothing to compare it with. Only complaint about Comcast is that they are a big company and if you have any problems it's very difficult to get a hold of someone. And I also feel they cost is higher than it needs to be.

7 years ago

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Jennifer Vallejos Albuquerque, NM

What can I say I absolutely love this company they are amazing people and awesome company I would recommend them to anyone and everyone. I have my cell service with them as well as high speed internet and cable service. My one and only problem with them is that they are not currently available in remote areas of my State and I am moving to a smaller town in my state. So if they can see to maybe moving past Santa Fe then they would be perfect

1 year ago

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Arooj Naeem Washington, DC

My experience with Comcast has been a mixed bag. The internet speed is generally fast, and the Xfinity interface is user-friendly. However, there have been occasional service outages that disrupted my connectivity. Customer service responses varied, with some issues resolved efficiently while others required more effort. Despite the hiccups, the fast internet speed keeps me with Comcast.

1 year ago

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Teresa Combis Seattle, WA

The latest upgrades have been great for our family! We have over 12 devices using the WiFi at the same time and it never lags! 😊 When you need you can access customer service in several different ways, they are always helpful! I was in the middle of a call and lost connection, the customer service agent I was speaking with called me back. That made me happy to speak with the same person that was helping me out and that he cared enough to call me back. 😊

1 year ago

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Striker 2009 El Paso, TX

I have been a costumer of Comcast for over 20 years. Their technology has been evolving for the best. I have the most comprehensive packet and it serves its purpose. Their costumer service is excellent. Anytime I have an issue with the service, I don't hesitate to call them and get amazing service. I only wish that they could bring fiber optic internet in my neighborhood. Other than that, I do not have an issue with Comcast. Also, better pricing for low income people.

1 year ago

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Chrome Arvada, CO

We have had Infinity (Comcast) on an I must say off for years. I must say that anytime I had no service a portion was taken off the bill, which I do feel is great. Outages will happen, upgrades will also take place, all things that will happen with this sort of service. Having worked in this field, and being technology based, it is always changing and ever upgrading to offer the customers even more or faster service. The internet side of things, I dont think that can be topped, I have had nothing but great service all the way around, although it is costly, it is worth it.

1 year ago

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Natalie DeSimone Mays Landing, NJ

Love my Comcast! This is where I get no main entertainment! And when I had to prepare to move..which is such a pain…Customer service department was like family! No problem..how can we help…when is it best for you…we will help find best places in house to put cable connections where your furniture is going, etc! Seriously! The best service! Others try to help! And the Billing department got it right! They even helped me save money!

2 years ago Edited February 17, 2023

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David Drake Shelbyville, IN

It’s a nice company but sometimes I get so busy I forget about the little people but if I have any questions and called him they take time to help me and guide me in the right place I don’t go for the fast Internet I go for the basic and that I don’t do no gaming I just like to look at emails hoping that my kids or grandkids will send me something they have been very reliable for the last five or six years and I have been very happy with them and so has my wife give them a try they got specials they got bundles they got deals

2 years ago Edited September 13, 2022

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Doc B Decatur, GA

Excellent. Transition to 5G resulted in a need for equipment upgrade. I tried to purchase my own equipment to interphase with Xfinity and could not find appropriate matches. So I opted for the equipment rental modem and upgraded to max speeds (0ver 900) and once every thing was compatible for 5G I have had no problems and no service calls in past 8 months.

2 years ago

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Christopher M Harper Katy, TX

I have been with Comcast Xfinity for about 15 years. Over this period I have found their service to be very reliable, and the download / upload speeds consistent. There have been times when the internet has gone out (or gone slow) and this has been traced to a cut cable line underground, or one damaged by a weed eater. Comcast have been very responsive to these calls for help, and fixed the problem before they leave. All in all a great experience and have recommended them to others too.

2 years ago

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Chary Akmyrat Little Rock, AR

The connection is not super solid, I need to restart modem and wifi router once a week to get it refreshed. Price wise I am happy for what I get for my house full of mobile and IoT devices. I have never requested a technician, I did all of the wired and wireless set ups myself and it meets my necessity. However, stay away from the customer service, they may not be as helpful as supposed to be.

2 years ago

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William McNeel

I have the comcast business 250gb plan at my office in West Point Ms. rarely have problems with it. The only trouble I can say I have had was getting it installed ! They had to run a new line to my building in which they took about 3 weeks to do and it was installed to low so the garbage truck knocked out my internet for another week. Since having it installed again I’ve had no issues

3 years ago

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Becca Jones Bel Air, MD

We have had Comcast xfinity internet for years and it never fails when it comes to being reliable. We have a high speed internet package that allows an unlimited number of devices to be connected without slowing down the speed. Xfinity offers multiple packages, with the opportunity to bundle with a television package as well. We have never had any problems with the speed of our service. Thanks xfinity for never letting us down!

3 years ago

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Jennifer Ogden, UT

Fastest internet we have ever had. I was absolutely blown away by the difference from our previous provider. Downloading on Comcast Xfinity Internet is so fast you hardly notice it. We can run multiple devices streaming video and not skip a beat. I would pay a lot more for this service but they are actually cheaper than other providers. Give them a try!!!

5 years ago

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August Moulton Lehi, UT

Comcast is overpriced and they raise their rates constantly. They value new customers more than the loyal ones and don’t offer the same quality of incentives to existing customers. That being said, they are the absolute best providers for this area and I will stay with them due to the indispensable service offered. Customer service is good and they are always willing to give credits IF you call and threaten to cancel service. It’s a completely annoying model. If a new company came along with equal services I would switch.

6 years ago

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Lindsey B Orem, UT

Hands down the fastest internet we have ever had. We have been promised high speeds by different providers in the past and they haven't met those promises. Comcast is the first to promise high speeds and then after installation the speeds have been faster than promised. The price only makes that much better. I will NEVER use another internet provider! Period!

6 years ago

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Jeff B Orem, UT

Fast, Fast, Fast! That is the word I would use to describe my Xfinity Internet. I had dealt with slow internet for quite some time before switching to Xfinity from another provider. Owning my own business and working from home much of the time makes me depend on a reliable internet connection. I found that needed reliability with Xfinity. Installation was easy and the tech was more than helpful. I would highly recommend Xfinity to absolutely anyone

6 years ago

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Sarah Ava Salt Lake City, UT

In our area, Comcast Xfinity internet is the fastest connection by far! We’ve used them for the past 5+ years and wouldn’t switch because their service & speed is incomparable. They are pricey, but you get what you pay for. We have over 5 devices connected at any given time and have never had problems with connection. We often host family gatherings with lots of people connecting to our WiFi, and even then it’s never an issue!

6 years ago Edited September 14, 2021

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Robin Orem, UT

very impressed with the communication. Customer service is available by phone but my favorite is i communicate with representative from Xfinity through my computer screen when ever i have questions about my service or bill. they are so helpful. scheduling is great, i didn't have to wait a week at all. Tech came out to my house the day i asked for and around the time that was best for ME.

6 years ago

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Amanda Sherwood, OR

Currently have Xfinity for my internet and only pay 29.99 a month. I work from home so reliable internet is essential for me! I have never had any issues with this service. We also usually have several devices on Netflix or other streaming platform and we have never had any issues. Getting it set up in our new home was very quick and smooth as well! Customer service agent helping us was knowledgeable and helpful!

6 years ago