Name: Comcast Xfinity Internet
Rating: 3.5

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John A Jacksonville, FL

We are with Comcast as they were the only internet provider who would dig a trench and lay a cable to our office and home. We originally had AT&T, but they had raised their rates to an outstanding number and we saved several hundreds switching to Comcast.

2 years ago

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Deborah Borst Hanover, PA

I've been with Comcast Xfinity Internet and they offer the Comcast Essentials for those of us on disability or financial hardship and anytime I have an issue which is very rare they are ready to help me troubleshoot and fix the problem and revealing as well their customer service is wonderful and helpful

2 years ago Edited February 6, 2023

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Cindy Chism Jacksonville, FL

There are really only 2 companies in my area, Comcast Xfinity and AT&T. I've had Comcast Xfinity for approximately 10 years now. The service has been consistent. The installation was a nightmare because they sub that out so you don't get someone who works for Comcast but Joe Schmo from down the block. The customer service is spotty. Sometimes you get someone really helpful on the phone and sometimes you someone who can't be bothered and you wonder why they came to work. Since there are only the 2 companies and AT&T is worse, I've got Comcast.

2 years ago

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Eva Salazar Lubbock, TX

I love Xfinity for their cable channel line up, fast and easy to use, easy home security system and WIFI is amazing! However, I hate their customer service line. If you ever need to talk to a live person; you will not. I usually takes me a good 30 minutes to get a live person after dealing with computer person. I hate that the prices continue to rise each time your contract expires. They are expensive.

2 years ago

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JCWales Denver, CO

I switched to Comcast business approximately in March of 2021.. Though we have had some outages, the company was out and took care of the issue immediately. They have gone above and beyond in areas of customer service such as clarifying Speed and in helping to locate lines.

2 years ago

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Amanda N Blake Maxwell Harriman, TN

I love comcast don’t get me wrong. I do think they overcharge for services. I did have a package plan but, ended up getting Netflix && enjoyed it so much I kept it. I found I was watching it move then regular television. I just had a basic package && of wanted to save on my bills so I move it around to where I just have internet && WiFi. I saved a lot of money doing this. I had been paying like $300 for a package with basic cable, phone && internet. I done the phone because it made it a tad bit cheaper with the plan then what it would have cost me just getting the internet && cable. We did have an issue with how the cable was ran && had to wait WEEKS because I had to make an appointment for it to be fixed. Unfortunately, if you find yourself in that situation && have to wait weeks without service you still have to pay it. They won’t credit your account or anything. I have thought about switching services because they’re painfully expensive.

2 years ago

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Life of Frog South Bend, IN

Customer service reps can be pretty crappy on the phone and they always seem like it is an inconvenience to help you, the paying customer, but the service for tv, internet, and streaming services cant be beat. Yes, it is pricey, but the high speed internet is what really makes the monthly cost worth it. Had other tv and internet providers before and they were crap compared to Comcast Xfinity.

2 years ago Edited October 4, 2022

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KB Henrico, VA

Comcast was one of the best internet and cable company in usa but their price was high. And their internet services does not always good in my location especially the bedrooms. I complained to comcast and they gave me a reduced price deal.

2 years ago

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marissa wheeler Burlington, VT

I had there service for about a year at my 9ld apartment. It worked great, was affordable, I never had any technical issues either. Installation was prompt and simple. I would have kept my service through them however when I moved there service wasn't available in my new area

2 years ago

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Joseph Germello Lock Haven, PA

Xfinity Comcast is the best with fast and reliable internet provider in my area. There are several packages to choose from to suit my needs. I happen to have Performance Pro, and I'm able to stream video and music easily. Every year there is price increase. I own the equipment, so it does save me money. The alternatives to Xfinity do not hold a candle to. Gone are the days of dial up modems. I highly recommend Comcast for solid performance.

2 years ago Edited January 19, 2023

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TL Dickerson Cypress, TX

The customer service is OK. I feel you get the runaround sometimes when you call for support due to issue with your Internet. I don’t think anybody has 5G Internet only if you go to their store. I have a high-speed Internet my Internet continues to run slow I told them when I ordered my Internet I needed a reliable Internet speed because I work from home. I think they were more interested in trying to get the deal instead of making sure the customer was taken care of I have had to repair people out and the last guy told me it’s just the building well if it’s just the building why hasn’t the issue been resolved?

2 years ago

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David Swenson Littleton, CO

I researched internet options with Comcast as I was looking to sign a contract. Overall they seem to give a quality product with good service, but I was not impressed by their pricing and contract options. I was able to get an equal quality and speed of internet for 30% less at a locked in rate. My potential contract with comcast would have also likely increased in price annually. So I think you will get a quality product and service, but you will pay top dollar for it!

2 years ago

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Yael Lynchburg, VA

Comcast Xfinity Internet is by far the best internet provider out there, from state of the art equipment, FASTEST speeds, great customer service and best value for you money for the plans offered. They have been my internet provider for years and would not choose another company. I recommend to everyone with Xfinity in their service area!

2 years ago

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Debbie Schultz Murfreesboro, TN

Very reliable, great customer service. The few issues I have had have been dealt with promptly and fairly. Only problem is the increasing price, and that long term customers have to constantly call to negotiate better rates when rates go up. Seems new customers get the best rates and if a long term customer wants a break you have to deal with it every time contract is up.

2 years ago

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Gary Sorrento, FL

We've been using Comcast Xfinity internet service for 4+ years. and we are pleased with their service, especially their customer service whenever the internet service goes down. When it does go down, usually for short interruptions, Xfinity will always contact us via email to give notice to the issue and when to expect return of service. We have a high internet speed, 900 which is very consistent in speed. In general, Xfinity serves us well.

2 years ago

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Tharessa Langley Philadelphia, PA

Xfinity I really like their internet service right now they have a ACP program that allows me a monthly credit on my bill at first it was hard for me to sign up for the program but after talking to the customer service people they guided me through the whole thing and now I'm paying a price that's satisfying to me

2 years ago

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Flor

Had Comcast Xfinity for some time while living in South Florida. Internet was always good and fast, and everytime we had we had an issue, their customer service was nice and helpful. Had to cancel the service because we moved and it wasn't available at the nee place, otherwise we would have kept it.

2 years ago

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Lisa Anne Littleton, CO

Really reliable and quality internet connection. In the last five years of being a customer I’ve never had an issue with my service, I had to have a rotor replaced once and they came right out and fixed it for us within two days. I highly recommend the quality and customer service of this company.

2 years ago

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Hemant Ramachandran Saratoga, CA

When I got access to Xfinity Internet at my parents' house, it was very fast. Internet came at a good speed, and if there were network problems, they would usually be resolved immediately. However, the only annoyance is that network problems could sometimes come a little bit too frequently. It is a very minor issue though, since overall Internet has proven to be very good.

2 years ago

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Sharon Lepore Bountiful, UT

Comcast Infinity Internet has vastly improved theier customer service in the decade or two that ive been using them, I appreciate the outreach to those of us who are low income and i am now able to afford home internet for the first time. I'd give 5 stars if basic cable for my TV was as generous, but let's not get too far ahead of ourselves!

2 years ago

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Sadrianna King Saint Paul, MN

The service is fairly decent, at least very few outages. The customer service though is atrocious and they will find extra ways of adding fee's. The wireless modem that I was renting from them kept going on the fritz, after 3 or 4 calls to customer service to have the equipment reset I asked that they replace the unit which is obviously faulty. The agent told me fine but if they find nothing wrong with the unit you'll be charged for the technician's visit. they did not offer the option of bringing the unit to an office. the new unit worked perfectly and they charged me $60 for someone to bring it to me when I could have done that myself. Out of at least a dozen calls to their customer service only ONE was ever pleasant and that was when I was calling to demand a refund for the overpayment. Nearly all of them are rude and dismissive and try to do as little for you as they can.

2 years ago

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Jnt_421 Bethel Park, PA

I would have given 5 stars based on the customer service I received in store for a router issue, but we experience outages more than one would expect. It's not a major inconvenience because many times it has happens while we are at work or other non-inconvenient times, and they do send out messages to inform customers if there are known issues or outages we should be aware of. Overall, Xfinity is not bad and they have a lot of offers for current and new customers.

2 years ago

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jannie turner Cherry Hill, NJ

The internet is excellent, fast, and strong. I have numerous gadgets running on my wifi service and it never slows down. When my family visit the wifi auto kicks in on their cell phones and tablets. Very good service I recommend it.

2 years ago

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Seamas Culligan Dorchester, MA

I've been with Comcast for 15 years. The only reason I stayed with them is because I used to use Comcast as my main email source, and I wanted to retain my email archive. Then one day I logged in and my entire inbox was wiped out because of one of their service upgrades. I demanded that they pull my archive of emails off of their back-up drives. They didn't have one. So I tried to sue them in small claims court, you should have heard their sleazy lawyer flirting and lying to the old judge, naturally he ruled in their favor. I immediately dropped their overpriced cable TV service but retained their high-speed internet because my wife wants to hang onto our email archive. As a user I have to say that Comcast's high speed internet is fairly mediocre and also overpriced, I am always having to reboot their modem. Other countries such as South Korea and Japan offer much faster high speed internet at a small fraction of the price that is charged here in America. But as American ISP providers go, Comcast is probably about average. I would quit Comcast tomorrow, but my wife wants to hang onto her old emails.

2 years ago

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Steve S San Jose, CA

I have used Xfinity in many of my houses in the past. I have used Xfinity this most recent time, for the past 5 years at the same location. Overall the system signal strength for internet is terrible. I now have to work from home (for the past 2 years due to covid) and I keep getting disconnected. The wireless router that I used, and I upgraded to the latest version from Xfinity, is only slightly better than the older technology hardware that I had. To be honest, if I had a viable alternative to Xfinity, I would be gone. Oh, and paying $325 / month for internet and cable TV is ridiculous.

3 years ago

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Michael Henderson Billerica, MA

The best internet service on the market you can't beat it it never slows down the service is very prompt and expedient and they always follow through. I've been a customer for over 30 years and and they have always stood behind their product

3 years ago

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kendra neace Venice, FL

Absolutely love this company. When covid happened they saved me and my kids by giving us a free wifi router and wifi for free for 6 months and now I only pay$ 9.99 . Customer service is always so helpful. More places should offer internet essential like xfinity! Very happy customer! 10 stars

3 years ago

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Lakysha Reid Ellenwood, GA

I do appreciate the quick response when I have an issue or questions about anything related to Comcast. They offer detailed advice & the customer service agents are always pleasant & ask directly if all questions have been answered. My only concern is the inconsistency with the service of my Router, I did directly ask questions about my Router capabilities & was suggested to use an Extender to help relay the service better, however, the service is still inconsistent with the use of the Extender.

3 years ago

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LueLue Ashburn, VA

I love Xfinity internet and cable. Internet is great, fast. . .I have to say a couple of years ago we had some issues with gaming on tv and internet service on computer. However, since then. . .it has been great! We've had Comcast/Xfinity for over 10 years and they have gotten progressively better and better!

3 years ago

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KERRY OWENS Texas City, TX

OVERALL COMCAST, BECAUSE OF LIMITED OPTIONS IS THE BEST OPTION FOR ME HOWEVER, THEY OPERATE ON ONE FIX FOR EVERYONE INSTEAD OF LOOKING AT IT ON AN INDIVIDUAL BASIS. I USED MY EMAIL AS A MESSAGING OPTION FOR MY ELDERLY FATHER AS HE DOESN'T HAVE ACCESS TO A COMPUTER. THAT WORKED WELL UNTIL THEY STARTED USING MY DEBIT CARD ON FILE TO PAY HIS BILL (3 MONTHS) WHEN I BROUGHT IT TO THEIR ATTENTION THEY OFFERED NO REFUND TO MY ACCOUNT . NO RATIONAL CONVERSATIONS WERE CONDUCTED WITH THEM, JUST A BUNCH OF DOUBLE SPEAK AND DENIAL COCERNING MY REQUEST FOR A REFUND OR CREDIT TO MY ACCOUNT, THAT AND SEVERAL HANG UPS AND ALLEDGED DROPPED CALLS. VERY FRUSTRATED BUT, THIS IS WHAT WE GET WHEN THERE IS LIMITED COMPETISION .

3 years ago

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AnRe Toms River, NJ

I have been pretty lucky that I don’t really have much to complain about with Comcast. Whenever I call with a problem they are more than willing to help. I must say it does take a while to get a hold of someone on the phone. But other than that I am satisfied with their service. Of course I should be considering the outrageous amount of money I spend on it!

3 years ago

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Cathy Lee Gettysburg, PA

Reviewing the Internet program only with the 5 stars. The speed is great, we moved service and that went so smoothly. I do take exception to them wanting to upsell and sell you equipment that you may not need. I think they tend to take advantage of the less technologically inclined.

3 years ago

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Leah North Versailles, PA

I've been with Comcast for 10+ years. Their Internet Essentials program for my kids had saved us so much money while still giving us high quality Internet. If you have kids, are low income or a senior I suggest you check it out, $10 a month. Can't beat that.

3 years ago

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Yooper Colorado Colorado Springs, CO

This is our current provider, we have had Comcast for several years and get pretty good service from them. The speed provided is always a little more than we are paying for so that helps also. The problems they have are associated with bandwidth, I mean, it increases at random times and decreases at random times. My wife uses it to work from home since Covid started and for the most part has a reliable connection. Tbiggest shortcome is that when their system fails they always blaim it on my equipment. I replaced good equipment with great equipment to fix a failure they said was on my end and the great equipment has the same problems. They tell me that my equipment is why their internet stops and my neighbor loses her internet at the same time with (rented from Comcast) equipment. Is it my equipment that caused my neighbor's connection to fail?

3 years ago

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Matthew Pongetti Guilford, CT

In CT we only have two companies to choose from. Well three if you want to include husnet satellite internet. Which is the worst one of all. But Comcast is fair price and fast speed. Never had a issue and customer service is fast

3 years ago

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Michelle McCoy Baltimore, MD

I have been a customer of Xfinity for about 12 yrs. Xfinity always tries to make sure my service is good. If I have a problem they get in the problem immediately. They will give you a credit if your service is out for a while.

3 years ago

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Meagan Diemer Hopewell, VA

We've had Xfinity for +7 years and have been very satisfied with the service. It streams games well and handles all the devices that run on it without bogging down. Anytime there was an issue, they were quick to help resolve it. There customer service is super helpful and good at explaining things.

3 years ago

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Susan K Finksburg, MD

Comcast Xfinity Internet is our provider and has been for 15 years. The service meets our needs. We only watch streaming content providers so we're able to save a lot of money versus subscribing to cable TV. Service is great. Outages are infrequent and are fixed quickly.

3 years ago

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Victoria Walker Chesapeake, VA

I have had Xfinity for several years. I was first impressed with their workmanship; my equipment didn't work due to older lines, and they set up a time to come and replace those at no cost to me. Customer service is great as well, no long telephone waits and the ability to troubleshoot many issues from home yourself!

3 years ago

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Jessica Dry New Market, MD

We've had a triple bundle with Xfinity for over 13 years and everything has been great. We recently decided to move our 5 cell phone lines from Verizon to Xfinity and are now saving $100 per month. Switching however has been challenging. We spent over 7 hours in the store across 3 visits to get things sorted out. Remaining issues are: my husband and I are unable to set up our Samsung S9 phones with voicemail. So, when we don't answer, the carrier tells the caller that our lines are not in service. I've called and called and it remains a problem. One of our sons opted for the free Samsung when he switched. It died 6 hours later and Xfinity said we have to sort it out with Samsung. Totally subpar device. Samsung had me take it to a certified technician who told me it had a faulty screen but that they can't get any to replace it. So! We are stuck with this non-working phone for 2 years. To me, Xfinity should have taken the phone back. This review would have been 4 or 5 stars if they had.

3 years ago

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Alexandria Lekberg Chesterfield, VA

I have been with them for around 12 years and have been very happy. I appreciate that you can save $5 a month by choosing your own modem if you want to. The service is great! I have the cheapest plan and the internet works great! The price is affordable.

3 years ago Edited January 6, 2022

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Bradley Baer Philadelphia, PA

Xfinity has gotten remarkably better in my 15 years of being a customer. The new interfaces are great, and the online support is excellent. Overall the company does a great job conveying outages and issues in the rare instances where something is down.

3 years ago

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M.L.G. San Francisco, CA

I am a recent Xfinity customer. To be honest, I didn't realize it is just Comcast at first. That was a red flag for sure. I needed high-speed internet for work when we began working from home. Xfinity, was the only company that could provide it. I had to sign a contract for a year, in order to get a reduced price. It's still, expensive though. If, I owned a TV I could get their free streaming movies. Which, would make it a better deal without cable. The fact that it doesn't offer an included streaming service online makes no sense in this day and age. The service is not as fast as it should be consistently. The connection also drops frequently. When it works well. It works well. Which, is more often than not. The company's automated attendant can be a real pain, and has made it so I avoid calling for as long as I can.

3 years ago

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Rachelle Detroit, MI

Xfinity is awesome. You can bundle internet, security, and television at an awesome price. The customer service rep was extremely helpful. He found a package to replace a company I was dissatisfied with. I was able to walk in the store and pick up my equipment the same day. I am even considering changing my cell service to them too.

3 years ago Edited April 6, 2022

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Jmarsh Macomb, MI

I have been a Comcast Xfinity Internet customer for over 5 years. Sometimes the rates are high for overage charges and I feel like this could be improved or the customer notified, especially during pandemic times of extra internet usage; however, the service has been steady so my complaints are limited.

3 years ago

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Stephen Thompson

Was a customer of Xfinity for 15 years in 2 different locations. Had their bundled package for about 5 years. The service technician that installed our wiring in the second home was a train wreck - wanted to run the wires on the outside of the sheetrock in our totally finished basement. I had to get a little nasty with him , and then he finally "found " a way to fish the wires through the wall. He was new and lazy. Like most internet providers, you are bombarded with sales calls (trying to upsell). On a positive note, when I've needed to go into the local office , the staff is always very helpful and responsive.

3 years ago

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Sandra Little Eugene, OR

Overall, I been pleased with the friendliness of customer service. In store the customer service representatives have been professional and knowledgeable. The online service has some glitches in that it takes far too long to get through the automated system to finally talk to a person. When I was able to get through, the problem was solved. I have found the internet to be reliable.

3 years ago

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Barbara Luke Chicago, IL

Overall Xfinity has provided what we pay for: fast internet with very few outages. There was difficulty a few months ago when our service was interrupted either for short spurts or several hours. The reason was not given proactively, however, when I saw a service tech outside of our house one day, I asked and was told, as I suspected, due to the large number of new homes being built across the street, it was due to laying new infrastructure.

3 years ago Edited January 3, 2022

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Robert Rootes Bestselling Author Fredericksburg, VA

They are one of 2 companies that cover this area. They are better of the two companies. When we first moved into this house, the Xfinity crew had mounting troubles installing the services. After 3 fails, the 4th had a top supervisor out here accessing the issue. He assured us that they'd work tirelessly to make sure we had services working properly. The only dissatisfying thing about Xfinity is their continued use of AIs trying to handle customer service calls. I miss talking to real people.

3 years ago Edited July 20, 2022

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Juanita Morrison Columbus, OH

I was an Xfinity customer while living in Georgia. My son is a gamer and we always had a strong signal without lag. The upload and download speeds were sufficient for my web browsing needs while he was online. If they expanded their market to Ohio, I would definitely become a customer!

3 years ago Edited January 3, 2022