Name: Comcast Xfinity Internet
Rating: 3.3

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Alex Gardner

I like their speed and convenience. When their signal is consistent then it creates a great home internet experience. If there is a problem with their service they are pretty prompt in trying to correct it. Their technicians don’t have very much patience and don’t like to listen to the homeowner as to what is going on. It took us 5 visits to fix our intermittent internet connection issue. Their equipment they offer is ok. It’s better to bring your own equipment.

1 year ago

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Florence

We use Xfinity for internet and landline phone service. They have always responded in a timely manner to our concerns, whether by phone or online. Their list of cable channels is extensive and we have used several different internet/channels plan with them.

1 year ago

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Susan Ballard Pearland, TX

We have been Comcast/Xfinity customers for years. We enjoy their high speeds and if we experience down time, it's usually minimal as they are quick to repair what is broken. I just hope they can find a way to reduce the cost and with everything, it keeps going up and at some point it will be hard to afford much needed internet at our home.

1 year ago

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Sara Panicali

I love their Internet. I love that I can sign in to places while I am on the go. Only downside is it seems to act up a reasonable amount. Still having a huge hassle trying to get into the discounted program they have even though I was on the phone for over an hour with customer service. If I could get out of my contract I most definitely would.

1 year ago

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Suzie Blankenship Herndon, VA

I've always had comcast since I was on my own. I've never had a difficult time that the customer service couldn't help me resolve. I'm not the type to change service every time something cheaper comes along. I get great service provided to my cable/internet and I will continue to use them.

1 year ago

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Ian Richmond, TX

Xfinity offers the fastest internet around, however, we have no other choice of internet providers in our neighborhood. So we will have the internet going on and off, the internet going down and the price going up. When it works perfectly, in our home, there will be up to 5 streaming TVs, 7-8 computers, at least 6 cell phones, and a host of other equipment that uses Wi-Fi features. Overall a good company.

1 year ago

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Shanna Bird Portland, OR

Have it, have had it for years. It's the first company I went with when I moved up here. I wouldn't go to another company I made that mistake once and went right back. This company has great service both as product as well as their customer service.

1 year ago Edited July 12, 2023

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Calandra Williams Dallas, GA

I highly recommend Comcast/Xfinity. It’s affordable when it comes to Internet services. A lot of people are not paying for cable anymore so it just makes sense to get the unlimited Internet at an affordable price. Comcast sealed the deal with me. I never have service interrupted, unless there is a storm, which is an act of God that they cannot control.

1 year ago

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Allan Freedman Silver Spring, MD

We have Xfinity at both our home in Maryland and a home in Delaware. Overall it is a good value for high-speed internet. We sometimes experience outages in Maryland. Never in Delaware. However, for the price, we get so much more than Fios, our major alternative competitor. We also have cable TV, and by far the package deal of internet and TV from Xfinity is much better than the same service from Fios.

1 year ago

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Allison Talbot Riverton, UT

Comcast used to be such a pain to use and their customer service was awful. In the last few years they have really improved their services and their prices. It is still a little expensive, but their customer service is great now. They replaced my old router for free and gave me a discount for the inconvenience of my internet not working for a day when the router broke.

1 year ago

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Carolyn Jeffery La Vergne, TN

I have been a comcast Xfinity customer for several years. I had enjoyed the service throughout the years. I will continue to use the high speed service for business and pleasure. The best part is my grandchildren love coming to my house referring to it as "internet usa"

1 year ago

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Lisa “LadyPink” Waters GA

Im fairly happy with Comcast Xfinity Internet. While they do have a decent variety of plans available unfortunately contracts are often required in order to get the lowest price possible. Also if you're receiving a promo discount you can be left scrambling when those regular rates suddenly kick in. It is fast, reliable internet I just can't say the same about their rates.

1 year ago

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Faramarz Farrehi San Jose, CA

Internet speed is high enough for my use and usually with no downtime. But when I had connection issues in the area due to storms, there was no phone or chat agent available to give an ETA of resolution. Only automated message of we know there is an issue and we resolve as soon as we can! Other problem is they tend to increase the prices after first year.

1 year ago Edited April 13, 2023

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Ellie Bradley Thousand Oaks, CA

This company had consistent and reliable internet service. They always had a phone number for us to call if our service was out. They worked on problems pretty quickly and kept is in the loop for estimates on restoration times.

1 year ago

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julie roberts

I wish Comcast’s service was more reliable in the city. We have short bouts of really bad internet connection where download/upload speeds are poor and service outages. Some of that may not be within their control. However when it’s working properly we love the ability to have multiple people working from home and using their phones. Their rates are expensive but they’re still the best service in the city. Customer service could improve with shorter wait times and a less clunky website

1 year ago

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Gautham Narayanan

Honestly one of worst providers with monopoly in place. When technology is rising the internet demand rises which means a shared network is inefficient at each house. These people fail to provide fiber optic which can provide high internet speed and dedicated service to each household. Provided they also stop other players like AT&T fiber and Google fiber to enter the area that can provide dedicated fiber at an affordable price. Comcast shared internet with DOCSIS 3.0 is quite slow and have issues in latency. Couple of good pointers is sign-on bonus, public Wi-Fi access due to shared network technology, affordable price can be negotiated once contract (offer) comes to an end and good App interface to diagnose the modem instead of complicated IP login at browser.

1 year ago

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Jasmin Mena

Initially I was very satisfied with Xfinity when I signed up two years ago. They give good deals for new customers. After the first year your costs start to go up each year. Minus one star right there. Xfinity also loses another star because their customer service is a hit and miss. They're always polite, but you don't know if the person is actually doing their job. You leave thinking you have achieved what you contacted them for (address change and speed reduction in my case), only to find out that nothing got done. Last time I had an issue, I had to visit one of their stores 3 times. Other than those I've been satisfied with the service.

1 year ago

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Sharifay Sharif Salt Lake City, UT

I love this internet provider, it was fast and easy to get started, I set up the equipment by myself because the app has very easy instructions, connects to ring my door bell, and thermostats. Also provides ring doorbells for $15 a month

1 year ago

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Jeremy V (Twin) Sarasota, FL

Just as I stated in my reviews of Xfinity's other services, everything is excellent. Top notch. I never have an issue with speed or connection or outages. They offer many amenities to assist in security, speed testing, org. of devices,hotspot location/connection,etc. The only issue being if you run in with a major security breach/issue. Very likely these days.

1 year ago Edited January 23, 2023

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John A Jacksonville, FL

We are with Comcast as they were the only internet provider who would dig a trench and lay a cable to our office and home. We originally had AT&T, but they had raised their rates to an outstanding number and we saved several hundreds switching to Comcast.

1 year ago

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Deborah Borst Hanover, PA

I've been with Comcast Xfinity Internet and they offer the Comcast Essentials for those of us on disability or financial hardship and anytime I have an issue which is very rare they are ready to help me troubleshoot and fix the problem and revealing as well their customer service is wonderful and helpful

1 year ago Edited February 6, 2023

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Cindy Chism Jacksonville, FL

There are really only 2 companies in my area, Comcast Xfinity and AT&T. I've had Comcast Xfinity for approximately 10 years now. The service has been consistent. The installation was a nightmare because they sub that out so you don't get someone who works for Comcast but Joe Schmo from down the block. The customer service is spotty. Sometimes you get someone really helpful on the phone and sometimes you someone who can't be bothered and you wonder why they came to work. Since there are only the 2 companies and AT&T is worse, I've got Comcast.

2 years ago

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Eva Salazar Lubbock, TX

I love Xfinity for their cable channel line up, fast and easy to use, easy home security system and WIFI is amazing! However, I hate their customer service line. If you ever need to talk to a live person; you will not. I usually takes me a good 30 minutes to get a live person after dealing with computer person. I hate that the prices continue to rise each time your contract expires. They are expensive.

2 years ago

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JCWales Denver, CO

I switched to Comcast business approximately in March of 2021.. Though we have had some outages, the company was out and took care of the issue immediately. They have gone above and beyond in areas of customer service such as clarifying Speed and in helping to locate lines.

2 years ago

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Amanda N Blake Maxwell Harriman, TN

I love comcast don’t get me wrong. I do think they overcharge for services. I did have a package plan but, ended up getting Netflix && enjoyed it so much I kept it. I found I was watching it move then regular television. I just had a basic package && of wanted to save on my bills so I move it around to where I just have internet && WiFi. I saved a lot of money doing this. I had been paying like $300 for a package with basic cable, phone && internet. I done the phone because it made it a tad bit cheaper with the plan then what it would have cost me just getting the internet && cable. We did have an issue with how the cable was ran && had to wait WEEKS because I had to make an appointment for it to be fixed. Unfortunately, if you find yourself in that situation && have to wait weeks without service you still have to pay it. They won’t credit your account or anything. I have thought about switching services because they’re painfully expensive.

2 years ago

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Life of Frog South Bend, IN

Customer service reps can be pretty crappy on the phone and they always seem like it is an inconvenience to help you, the paying customer, but the service for tv, internet, and streaming services cant be beat. Yes, it is pricey, but the high speed internet is what really makes the monthly cost worth it. Had other tv and internet providers before and they were crap compared to Comcast Xfinity.

2 years ago Edited October 4, 2022

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KB Henrico, VA

Comcast was one of the best internet and cable company in usa but their price was high. And their internet services does not always good in my location especially the bedrooms. I complained to comcast and they gave me a reduced price deal.

2 years ago

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marissa wheeler Burlington, VT

I had there service for about a year at my 9ld apartment. It worked great, was affordable, I never had any technical issues either. Installation was prompt and simple. I would have kept my service through them however when I moved there service wasn't available in my new area

2 years ago

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Joseph Germello Lock Haven, PA

Xfinity Comcast is the best with fast and reliable internet provider in my area. There are several packages to choose from to suit my needs. I happen to have Performance Pro, and I'm able to stream video and music easily. Every year there is price increase. I own the equipment, so it does save me money. The alternatives to Xfinity do not hold a candle to. Gone are the days of dial up modems. I highly recommend Comcast for solid performance.

2 years ago Edited January 19, 2023

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TL Dickerson Cypress, TX

The customer service is OK. I feel you get the runaround sometimes when you call for support due to issue with your Internet. I don’t think anybody has 5G Internet only if you go to their store. I have a high-speed Internet my Internet continues to run slow I told them when I ordered my Internet I needed a reliable Internet speed because I work from home. I think they were more interested in trying to get the deal instead of making sure the customer was taken care of I have had to repair people out and the last guy told me it’s just the building well if it’s just the building why hasn’t the issue been resolved?

2 years ago

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David Swenson Littleton, CO

I researched internet options with Comcast as I was looking to sign a contract. Overall they seem to give a quality product with good service, but I was not impressed by their pricing and contract options. I was able to get an equal quality and speed of internet for 30% less at a locked in rate. My potential contract with comcast would have also likely increased in price annually. So I think you will get a quality product and service, but you will pay top dollar for it!

2 years ago

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Yael Lynchburg, VA

Comcast Xfinity Internet is by far the best internet provider out there, from state of the art equipment, FASTEST speeds, great customer service and best value for you money for the plans offered. They have been my internet provider for years and would not choose another company. I recommend to everyone with Xfinity in their service area!

2 years ago

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Debbie Schultz Murfreesboro, TN

Very reliable, great customer service. The few issues I have had have been dealt with promptly and fairly. Only problem is the increasing price, and that long term customers have to constantly call to negotiate better rates when rates go up. Seems new customers get the best rates and if a long term customer wants a break you have to deal with it every time contract is up.

2 years ago

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Gary Sorrento, FL

We've been using Comcast Xfinity internet service for 4+ years. and we are pleased with their service, especially their customer service whenever the internet service goes down. When it does go down, usually for short interruptions, Xfinity will always contact us via email to give notice to the issue and when to expect return of service. We have a high internet speed, 900 which is very consistent in speed. In general, Xfinity serves us well.

2 years ago

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Tharessa Langley Philadelphia, PA

Xfinity I really like their internet service right now they have a ACP program that allows me a monthly credit on my bill at first it was hard for me to sign up for the program but after talking to the customer service people they guided me through the whole thing and now I'm paying a price that's satisfying to me

2 years ago

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Flor

Had Comcast Xfinity for some time while living in South Florida. Internet was always good and fast, and everytime we had we had an issue, their customer service was nice and helpful. Had to cancel the service because we moved and it wasn't available at the nee place, otherwise we would have kept it.

2 years ago

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Lisa Anne Littleton, CO

Really reliable and quality internet connection. In the last five years of being a customer I’ve never had an issue with my service, I had to have a rotor replaced once and they came right out and fixed it for us within two days. I highly recommend the quality and customer service of this company.

2 years ago

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Hemant Ramachandran Saratoga, CA

When I got access to Xfinity Internet at my parents' house, it was very fast. Internet came at a good speed, and if there were network problems, they would usually be resolved immediately. However, the only annoyance is that network problems could sometimes come a little bit too frequently. It is a very minor issue though, since overall Internet has proven to be very good.

2 years ago

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Sharon Lepore Bountiful, UT

Comcast Infinity Internet has vastly improved theier customer service in the decade or two that ive been using them, I appreciate the outreach to those of us who are low income and i am now able to afford home internet for the first time. I'd give 5 stars if basic cable for my TV was as generous, but let's not get too far ahead of ourselves!

2 years ago

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Sadrianna King Saint Paul, MN

The service is fairly decent, at least very few outages. The customer service though is atrocious and they will find extra ways of adding fee's. The wireless modem that I was renting from them kept going on the fritz, after 3 or 4 calls to customer service to have the equipment reset I asked that they replace the unit which is obviously faulty. The agent told me fine but if they find nothing wrong with the unit you'll be charged for the technician's visit. they did not offer the option of bringing the unit to an office. the new unit worked perfectly and they charged me $60 for someone to bring it to me when I could have done that myself. Out of at least a dozen calls to their customer service only ONE was ever pleasant and that was when I was calling to demand a refund for the overpayment. Nearly all of them are rude and dismissive and try to do as little for you as they can.

2 years ago

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Jnt_421 Bethel Park, PA

I would have given 5 stars based on the customer service I received in store for a router issue, but we experience outages more than one would expect. It's not a major inconvenience because many times it has happens while we are at work or other non-inconvenient times, and they do send out messages to inform customers if there are known issues or outages we should be aware of. Overall, Xfinity is not bad and they have a lot of offers for current and new customers.

2 years ago

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jannie turner Cherry Hill, NJ

The internet is excellent, fast, and strong. I have numerous gadgets running on my wifi service and it never slows down. When my family visit the wifi auto kicks in on their cell phones and tablets. Very good service I recommend it.

2 years ago

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Seamas Culligan Dorchester, MA

I've been with Comcast for 15 years. The only reason I stayed with them is because I used to use Comcast as my main email source, and I wanted to retain my email archive. Then one day I logged in and my entire inbox was wiped out because of one of their service upgrades. I demanded that they pull my archive of emails off of their back-up drives. They didn't have one. So I tried to sue them in small claims court, you should have heard their sleazy lawyer flirting and lying to the old judge, naturally he ruled in their favor. I immediately dropped their overpriced cable TV service but retained their high-speed internet because my wife wants to hang onto our email archive. As a user I have to say that Comcast's high speed internet is fairly mediocre and also overpriced, I am always having to reboot their modem. Other countries such as South Korea and Japan offer much faster high speed internet at a small fraction of the price that is charged here in America. But as American ISP providers go, Comcast is probably about average. I would quit Comcast tomorrow, but my wife wants to hang onto her old emails.

2 years ago

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Steve S San Jose, CA

I have used Xfinity in many of my houses in the past. I have used Xfinity this most recent time, for the past 5 years at the same location. Overall the system signal strength for internet is terrible. I now have to work from home (for the past 2 years due to covid) and I keep getting disconnected. The wireless router that I used, and I upgraded to the latest version from Xfinity, is only slightly better than the older technology hardware that I had. To be honest, if I had a viable alternative to Xfinity, I would be gone. Oh, and paying $325 / month for internet and cable TV is ridiculous.

2 years ago

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Michael Henderson Billerica, MA

The best internet service on the market you can't beat it it never slows down the service is very prompt and expedient and they always follow through. I've been a customer for over 30 years and and they have always stood behind their product

2 years ago

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kendra neace Venice, FL

Absolutely love this company. When covid happened they saved me and my kids by giving us a free wifi router and wifi for free for 6 months and now I only pay$ 9.99 . Customer service is always so helpful. More places should offer internet essential like xfinity! Very happy customer! 10 stars

2 years ago

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Lakysha Reid Ellenwood, GA

I do appreciate the quick response when I have an issue or questions about anything related to Comcast. They offer detailed advice & the customer service agents are always pleasant & ask directly if all questions have been answered. My only concern is the inconsistency with the service of my Router, I did directly ask questions about my Router capabilities & was suggested to use an Extender to help relay the service better, however, the service is still inconsistent with the use of the Extender.

2 years ago

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LueLue Ashburn, VA

I love Xfinity internet and cable. Internet is great, fast. . .I have to say a couple of years ago we had some issues with gaming on tv and internet service on computer. However, since then. . .it has been great! We've had Comcast/Xfinity for over 10 years and they have gotten progressively better and better!

2 years ago

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KERRY OWENS Texas City, TX

OVERALL COMCAST, BECAUSE OF LIMITED OPTIONS IS THE BEST OPTION FOR ME HOWEVER, THEY OPERATE ON ONE FIX FOR EVERYONE INSTEAD OF LOOKING AT IT ON AN INDIVIDUAL BASIS. I USED MY EMAIL AS A MESSAGING OPTION FOR MY ELDERLY FATHER AS HE DOESN'T HAVE ACCESS TO A COMPUTER. THAT WORKED WELL UNTIL THEY STARTED USING MY DEBIT CARD ON FILE TO PAY HIS BILL (3 MONTHS) WHEN I BROUGHT IT TO THEIR ATTENTION THEY OFFERED NO REFUND TO MY ACCOUNT . NO RATIONAL CONVERSATIONS WERE CONDUCTED WITH THEM, JUST A BUNCH OF DOUBLE SPEAK AND DENIAL COCERNING MY REQUEST FOR A REFUND OR CREDIT TO MY ACCOUNT, THAT AND SEVERAL HANG UPS AND ALLEDGED DROPPED CALLS. VERY FRUSTRATED BUT, THIS IS WHAT WE GET WHEN THERE IS LIMITED COMPETISION .

2 years ago

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AnRe Toms River, NJ

I have been pretty lucky that I don’t really have much to complain about with Comcast. Whenever I call with a problem they are more than willing to help. I must say it does take a while to get a hold of someone on the phone. But other than that I am satisfied with their service. Of course I should be considering the outrageous amount of money I spend on it!

2 years ago