Name: Comcast Xfinity Internet
Rating: 3.3

star star star star star_border

Life of Frog South Bend, IN

Customer service reps can be pretty crappy on the phone and they always seem like it is an inconvenience to help you, the paying customer, but the service for tv, internet, and streaming services cant be beat. Yes, it is pricey, but the high speed internet is what really makes the monthly cost worth it. Had other tv and internet providers before and they were crap compared to Comcast Xfinity.

3 years ago Edited October 4, 2022

star star star star star

KB Henrico, VA

Comcast was one of the best internet and cable company in usa but their price was high. And their internet services does not always good in my location especially the bedrooms. I complained to comcast and they gave me a reduced price deal.

3 years ago

star star star star star

marissa wheeler Burlington, VT

I had there service for about a year at my 9ld apartment. It worked great, was affordable, I never had any technical issues either. Installation was prompt and simple. I would have kept my service through them however when I moved there service wasn't available in my new area

3 years ago

star star star star star_border

Joseph Germello Lock Haven, PA

Xfinity Comcast is the best with fast and reliable internet provider in my area. There are several packages to choose from to suit my needs. I happen to have Performance Pro, and I'm able to stream video and music easily. Every year there is price increase. I own the equipment, so it does save me money. The alternatives to Xfinity do not hold a candle to. Gone are the days of dial up modems. I highly recommend Comcast for solid performance.

3 years ago Edited January 19, 2023

star star star star_border star_border

TL Dickerson Cypress, TX

The customer service is OK. I feel you get the runaround sometimes when you call for support due to issue with your Internet. I don’t think anybody has 5G Internet only if you go to their store. I have a high-speed Internet my Internet continues to run slow I told them when I ordered my Internet I needed a reliable Internet speed because I work from home. I think they were more interested in trying to get the deal instead of making sure the customer was taken care of I have had to repair people out and the last guy told me it’s just the building well if it’s just the building why hasn’t the issue been resolved?

3 years ago

star star star star star_border

David Swenson Littleton, CO

I researched internet options with Comcast as I was looking to sign a contract. Overall they seem to give a quality product with good service, but I was not impressed by their pricing and contract options. I was able to get an equal quality and speed of internet for 30% less at a locked in rate. My potential contract with comcast would have also likely increased in price annually. So I think you will get a quality product and service, but you will pay top dollar for it!

3 years ago

star star star star star

Yael Lynchburg, VA

Comcast Xfinity Internet is by far the best internet provider out there, from state of the art equipment, FASTEST speeds, great customer service and best value for you money for the plans offered. They have been my internet provider for years and would not choose another company. I recommend to everyone with Xfinity in their service area!

3 years ago

star star star star star_border

Debbie Schultz Murfreesboro, TN

Very reliable, great customer service. The few issues I have had have been dealt with promptly and fairly. Only problem is the increasing price, and that long term customers have to constantly call to negotiate better rates when rates go up. Seems new customers get the best rates and if a long term customer wants a break you have to deal with it every time contract is up.

3 years ago

star star star star star_border

Gary Sorrento, FL

We've been using Comcast Xfinity internet service for 4+ years. and we are pleased with their service, especially their customer service whenever the internet service goes down. When it does go down, usually for short interruptions, Xfinity will always contact us via email to give notice to the issue and when to expect return of service. We have a high internet speed, 900 which is very consistent in speed. In general, Xfinity serves us well.

3 years ago

star star star star star

Tharessa Langley Philadelphia, PA

Xfinity I really like their internet service right now they have a ACP program that allows me a monthly credit on my bill at first it was hard for me to sign up for the program but after talking to the customer service people they guided me through the whole thing and now I'm paying a price that's satisfying to me

3 years ago

star star star star star

Flor

Had Comcast Xfinity for some time while living in South Florida. Internet was always good and fast, and everytime we had we had an issue, their customer service was nice and helpful. Had to cancel the service because we moved and it wasn't available at the nee place, otherwise we would have kept it.

3 years ago

star star star star star

Lisa Anne Littleton, CO

Really reliable and quality internet connection. In the last five years of being a customer I’ve never had an issue with my service, I had to have a rotor replaced once and they came right out and fixed it for us within two days. I highly recommend the quality and customer service of this company.

3 years ago

star star star star star_border

Hemant Ramachandran Saratoga, CA

When I got access to Xfinity Internet at my parents' house, it was very fast. Internet came at a good speed, and if there were network problems, they would usually be resolved immediately. However, the only annoyance is that network problems could sometimes come a little bit too frequently. It is a very minor issue though, since overall Internet has proven to be very good.

3 years ago

star star star star star

Sharon Lepore Bountiful, UT

Comcast Infinity Internet has vastly improved theier customer service in the decade or two that ive been using them, I appreciate the outreach to those of us who are low income and i am now able to afford home internet for the first time. I'd give 5 stars if basic cable for my TV was as generous, but let's not get too far ahead of ourselves!

3 years ago

star star star star_border star_border

Sadrianna King Saint Paul, MN

The service is fairly decent, at least very few outages. The customer service though is atrocious and they will find extra ways of adding fee's. The wireless modem that I was renting from them kept going on the fritz, after 3 or 4 calls to customer service to have the equipment reset I asked that they replace the unit which is obviously faulty. The agent told me fine but if they find nothing wrong with the unit you'll be charged for the technician's visit. they did not offer the option of bringing the unit to an office. the new unit worked perfectly and they charged me $60 for someone to bring it to me when I could have done that myself. Out of at least a dozen calls to their customer service only ONE was ever pleasant and that was when I was calling to demand a refund for the overpayment. Nearly all of them are rude and dismissive and try to do as little for you as they can.

3 years ago

star star star star star_border

Jnt_421 Bethel Park, PA

I would have given 5 stars based on the customer service I received in store for a router issue, but we experience outages more than one would expect. It's not a major inconvenience because many times it has happens while we are at work or other non-inconvenient times, and they do send out messages to inform customers if there are known issues or outages we should be aware of. Overall, Xfinity is not bad and they have a lot of offers for current and new customers.

3 years ago

star star star star star

jannie turner Cherry Hill, NJ

The internet is excellent, fast, and strong. I have numerous gadgets running on my wifi service and it never slows down. When my family visit the wifi auto kicks in on their cell phones and tablets. Very good service I recommend it.

3 years ago

star star star star_border star_border

Seamas Culligan Dorchester, MA

I've been with Comcast for 15 years. The only reason I stayed with them is because I used to use Comcast as my main email source, and I wanted to retain my email archive. Then one day I logged in and my entire inbox was wiped out because of one of their service upgrades. I demanded that they pull my archive of emails off of their back-up drives. They didn't have one. So I tried to sue them in small claims court, you should have heard their sleazy lawyer flirting and lying to the old judge, naturally he ruled in their favor. I immediately dropped their overpriced cable TV service but retained their high-speed internet because my wife wants to hang onto our email archive. As a user I have to say that Comcast's high speed internet is fairly mediocre and also overpriced, I am always having to reboot their modem. Other countries such as South Korea and Japan offer much faster high speed internet at a small fraction of the price that is charged here in America. But as American ISP providers go, Comcast is probably about average. I would quit Comcast tomorrow, but my wife wants to hang onto her old emails.

3 years ago

star star star star_border star_border

Steve S San Jose, CA

I have used Xfinity in many of my houses in the past. I have used Xfinity this most recent time, for the past 5 years at the same location. Overall the system signal strength for internet is terrible. I now have to work from home (for the past 2 years due to covid) and I keep getting disconnected. The wireless router that I used, and I upgraded to the latest version from Xfinity, is only slightly better than the older technology hardware that I had. To be honest, if I had a viable alternative to Xfinity, I would be gone. Oh, and paying $325 / month for internet and cable TV is ridiculous.

3 years ago

star star star star star

Michael Henderson Billerica, MA

The best internet service on the market you can't beat it it never slows down the service is very prompt and expedient and they always follow through. I've been a customer for over 30 years and and they have always stood behind their product

3 years ago

star star star star star

kendra neace Venice, FL

Absolutely love this company. When covid happened they saved me and my kids by giving us a free wifi router and wifi for free for 6 months and now I only pay$ 9.99 . Customer service is always so helpful. More places should offer internet essential like xfinity! Very happy customer! 10 stars

3 years ago

star star star star star_border

Lakysha Reid Ellenwood, GA

I do appreciate the quick response when I have an issue or questions about anything related to Comcast. They offer detailed advice & the customer service agents are always pleasant & ask directly if all questions have been answered. My only concern is the inconsistency with the service of my Router, I did directly ask questions about my Router capabilities & was suggested to use an Extender to help relay the service better, however, the service is still inconsistent with the use of the Extender.

3 years ago

star star star star star

LueLue Ashburn, VA

I love Xfinity internet and cable. Internet is great, fast. . .I have to say a couple of years ago we had some issues with gaming on tv and internet service on computer. However, since then. . .it has been great! We've had Comcast/Xfinity for over 10 years and they have gotten progressively better and better!

3 years ago

star star star star_border star_border

KERRY OWENS Texas City, TX

OVERALL COMCAST, BECAUSE OF LIMITED OPTIONS IS THE BEST OPTION FOR ME HOWEVER, THEY OPERATE ON ONE FIX FOR EVERYONE INSTEAD OF LOOKING AT IT ON AN INDIVIDUAL BASIS. I USED MY EMAIL AS A MESSAGING OPTION FOR MY ELDERLY FATHER AS HE DOESN'T HAVE ACCESS TO A COMPUTER. THAT WORKED WELL UNTIL THEY STARTED USING MY DEBIT CARD ON FILE TO PAY HIS BILL (3 MONTHS) WHEN I BROUGHT IT TO THEIR ATTENTION THEY OFFERED NO REFUND TO MY ACCOUNT . NO RATIONAL CONVERSATIONS WERE CONDUCTED WITH THEM, JUST A BUNCH OF DOUBLE SPEAK AND DENIAL COCERNING MY REQUEST FOR A REFUND OR CREDIT TO MY ACCOUNT, THAT AND SEVERAL HANG UPS AND ALLEDGED DROPPED CALLS. VERY FRUSTRATED BUT, THIS IS WHAT WE GET WHEN THERE IS LIMITED COMPETISION .

3 years ago

star star star star star_border

AnRe Toms River, NJ

I have been pretty lucky that I don’t really have much to complain about with Comcast. Whenever I call with a problem they are more than willing to help. I must say it does take a while to get a hold of someone on the phone. But other than that I am satisfied with their service. Of course I should be considering the outrageous amount of money I spend on it!

3 years ago

star star star star star

Cathy Lee Gettysburg, PA

Reviewing the Internet program only with the 5 stars. The speed is great, we moved service and that went so smoothly. I do take exception to them wanting to upsell and sell you equipment that you may not need. I think they tend to take advantage of the less technologically inclined.

3 years ago

star star star star star

Leah North Versailles, PA

I've been with Comcast for 10+ years. Their Internet Essentials program for my kids had saved us so much money while still giving us high quality Internet. If you have kids, are low income or a senior I suggest you check it out, $10 a month. Can't beat that.

3 years ago

star star star star_border star_border

Yooper Colorado Colorado Springs, CO

This is our current provider, we have had Comcast for several years and get pretty good service from them. The speed provided is always a little more than we are paying for so that helps also. The problems they have are associated with bandwidth, I mean, it increases at random times and decreases at random times. My wife uses it to work from home since Covid started and for the most part has a reliable connection. Tbiggest shortcome is that when their system fails they always blaim it on my equipment. I replaced good equipment with great equipment to fix a failure they said was on my end and the great equipment has the same problems. They tell me that my equipment is why their internet stops and my neighbor loses her internet at the same time with (rented from Comcast) equipment. Is it my equipment that caused my neighbor's connection to fail?

3 years ago

star star star star star

Matthew Pongetti Guilford, CT

In CT we only have two companies to choose from. Well three if you want to include husnet satellite internet. Which is the worst one of all. But Comcast is fair price and fast speed. Never had a issue and customer service is fast

3 years ago

star star star star star

Michelle McCoy Baltimore, MD

I have been a customer of Xfinity for about 12 yrs. Xfinity always tries to make sure my service is good. If I have a problem they get in the problem immediately. They will give you a credit if your service is out for a while.

3 years ago

star star star star star

Meagan Diemer Hopewell, VA

We've had Xfinity for +7 years and have been very satisfied with the service. It streams games well and handles all the devices that run on it without bogging down. Anytime there was an issue, they were quick to help resolve it. There customer service is super helpful and good at explaining things.

3 years ago

star star star star star

Susan K Finksburg, MD

Comcast Xfinity Internet is our provider and has been for 15 years. The service meets our needs. We only watch streaming content providers so we're able to save a lot of money versus subscribing to cable TV. Service is great. Outages are infrequent and are fixed quickly.

3 years ago

star star star star star

Victoria Walker Chesapeake, VA

I have had Xfinity for several years. I was first impressed with their workmanship; my equipment didn't work due to older lines, and they set up a time to come and replace those at no cost to me. Customer service is great as well, no long telephone waits and the ability to troubleshoot many issues from home yourself!

3 years ago

star star star star_border star_border

Jessica Dry New Market, MD

We've had a triple bundle with Xfinity for over 13 years and everything has been great. We recently decided to move our 5 cell phone lines from Verizon to Xfinity and are now saving $100 per month. Switching however has been challenging. We spent over 7 hours in the store across 3 visits to get things sorted out. Remaining issues are: my husband and I are unable to set up our Samsung S9 phones with voicemail. So, when we don't answer, the carrier tells the caller that our lines are not in service. I've called and called and it remains a problem. One of our sons opted for the free Samsung when he switched. It died 6 hours later and Xfinity said we have to sort it out with Samsung. Totally subpar device. Samsung had me take it to a certified technician who told me it had a faulty screen but that they can't get any to replace it. So! We are stuck with this non-working phone for 2 years. To me, Xfinity should have taken the phone back. This review would have been 4 or 5 stars if they had.

3 years ago

star star star star star

Alexandria Lekberg Chesterfield, VA

I have been with them for around 12 years and have been very happy. I appreciate that you can save $5 a month by choosing your own modem if you want to. The service is great! I have the cheapest plan and the internet works great! The price is affordable.

3 years ago Edited January 6, 2022

star star star star star

Bradley Baer Philadelphia, PA

Xfinity has gotten remarkably better in my 15 years of being a customer. The new interfaces are great, and the online support is excellent. Overall the company does a great job conveying outages and issues in the rare instances where something is down.

3 years ago

star star star star_border star_border

M.L.G. San Francisco, CA

I am a recent Xfinity customer. To be honest, I didn't realize it is just Comcast at first. That was a red flag for sure. I needed high-speed internet for work when we began working from home. Xfinity, was the only company that could provide it. I had to sign a contract for a year, in order to get a reduced price. It's still, expensive though. If, I owned a TV I could get their free streaming movies. Which, would make it a better deal without cable. The fact that it doesn't offer an included streaming service online makes no sense in this day and age. The service is not as fast as it should be consistently. The connection also drops frequently. When it works well. It works well. Which, is more often than not. The company's automated attendant can be a real pain, and has made it so I avoid calling for as long as I can.

3 years ago

star star star star star

Rachelle Detroit, MI

Xfinity is awesome. You can bundle internet, security, and television at an awesome price. The customer service rep was extremely helpful. He found a package to replace a company I was dissatisfied with. I was able to walk in the store and pick up my equipment the same day. I am even considering changing my cell service to them too.

3 years ago Edited April 6, 2022

star star star star star

Jmarsh Macomb, MI

I have been a Comcast Xfinity Internet customer for over 5 years. Sometimes the rates are high for overage charges and I feel like this could be improved or the customer notified, especially during pandemic times of extra internet usage; however, the service has been steady so my complaints are limited.

3 years ago

star star star star_border star_border

Stephen Thompson

Was a customer of Xfinity for 15 years in 2 different locations. Had their bundled package for about 5 years. The service technician that installed our wiring in the second home was a train wreck - wanted to run the wires on the outside of the sheetrock in our totally finished basement. I had to get a little nasty with him , and then he finally "found " a way to fish the wires through the wall. He was new and lazy. Like most internet providers, you are bombarded with sales calls (trying to upsell). On a positive note, when I've needed to go into the local office , the staff is always very helpful and responsive.

3 years ago

star star star star star_border

Sandra Little Eugene, OR

Overall, I been pleased with the friendliness of customer service. In store the customer service representatives have been professional and knowledgeable. The online service has some glitches in that it takes far too long to get through the automated system to finally talk to a person. When I was able to get through, the problem was solved. I have found the internet to be reliable.

3 years ago

star star star star star_border

Barbara Luke Chicago, IL

Overall Xfinity has provided what we pay for: fast internet with very few outages. There was difficulty a few months ago when our service was interrupted either for short spurts or several hours. The reason was not given proactively, however, when I saw a service tech outside of our house one day, I asked and was told, as I suspected, due to the large number of new homes being built across the street, it was due to laying new infrastructure.

3 years ago Edited January 3, 2022

star star star star star_border

Robert Rootes Bestselling Author Fredericksburg, VA

They are one of 2 companies that cover this area. They are better of the two companies. When we first moved into this house, the Xfinity crew had mounting troubles installing the services. After 3 fails, the 4th had a top supervisor out here accessing the issue. He assured us that they'd work tirelessly to make sure we had services working properly. The only dissatisfying thing about Xfinity is their continued use of AIs trying to handle customer service calls. I miss talking to real people.

3 years ago Edited July 20, 2022

star star star star star

Juanita Morrison Columbus, OH

I was an Xfinity customer while living in Georgia. My son is a gamer and we always had a strong signal without lag. The upload and download speeds were sufficient for my web browsing needs while he was online. If they expanded their market to Ohio, I would definitely become a customer!

3 years ago Edited January 3, 2022

star star star star_border star_border

Grace Citrus Heights, CA

Right now I am a bit disappointed in Xfinity. I have internet only for the past ten months and pay $107.00 a month for this single service. My family and coworkers told me I was paying too much and should change my place. I don't even have cable. I called Xfinity and was told I was in luck as they were having a special where I could have the same service for only $50. Per month, under half of what I have been paying. I asked the rep why my bill was so high all this time. He said it was because when I signed up I did so on a special then as well. I was getting a 50 percent break on my bill. So that meant internet service during the middle of the pandemic had to be approximately $220. For internet alone. I feel this rep was not being truthful or Xfinity ought to be ashame of themselves.

3 years ago

star star star star_border star_border

DW Rochester, MI

Comcast will invoice you for a $100 set up fee, regardless of whether there was an outside issue with wiring -- which they claim would not be a customer charge. So watch your first invoice from them: They will bill you anyway. Comcast will also bill you a full month when you stop service, unless you give them a full 5 to 7 days notice. They will stop your service, but charge you those extra days, even though all they have to do is flip a switch. If you've been a loyal customer, Comcast will not give you any deals. In fact, one time, I quit their service, after calling the "Loyalty" dept, to see if they would lower the price based on my intent to leave. (All my friends said they would give you a deal if you are on your way out. They did not.) On the positive side, Comcast allowed me to exit an alarm contract when I was laid off work for two years; so for that, I was thankful, and came back to them when I was working again. From what I understand, Comcast has the best internet in my area (for reliability) compared to two competitors. For TV, I had it a few times, but it's expensive, so I stopped.

3 years ago

star star star star star_border

Steven Whites Salt Lake City, UT

Comcast has super fast internet, but if more customers on your block decide to sign up with them, then your internet speed goes down a little bit. Its like 1 big hub for the block that is split up between all the customers. Which it worked out really well for my family for a few years, but they just keep increasing the pricing every year which finally pushes you out of wanting to pay for their high speed internet. I did like how fast they were and how they gave discounts on bundles, etc.

3 years ago Edited August 4, 2022

star star star star star_border

Elder Terdkin Green Cove Springs, FL

They might have had a bad rep in the past, even with me but they are way faster and far more stable then my older internet provider and they have made it easy to get setup with faster speeds as needed, rent movies and add 3rd party services like Disney+ and even when internet is down due to repairs, they seem alot easier to get ahold of and figure this information out then they were just 5 years ago.

3 years ago

star star star star star

Wilgens Paul Jacksonville, FL

Xfinity education advantage program is one of a kind. I once lived in a household with no internet because we could not afford to pay for it but once I heard about their education advantage program, my parents signed up instantly. Where else will you find reliable internet for 9 dollars?

5 years ago

star star star star star

Constance Falatea Kirkland, WA

Xfinity is my internet provider and I can always depend on the reliability of the speed and capacity is awesome. I live in a house where phones, multiple laptop WiFi connections and gaming are prevalent and the speed is something I’m always impressed with.

5 years ago