Comcast Xfinity Internet

We use Comcast Xfinity currently and for the most part it works great. We did have to buy an extender to get a better connection in our family room where the TV is or when we have company and more people are online. This could be due to the location of the router, but I'm not sure. The extender helped. We started out for two years with a low price per month and it did go up after that but it is still less than we were paying Centurylink before switching. There customer service was very good when we were getting it all set up.

We switched to Xfinity from Verizon and we are so glad we did! The tech that came out to help us set up our new box was so helpful and stayed until we understood everything. We have been very happy with the service and the internet is much faster now! We have outages here and there at the same time daily but I think that is because of work going on in our area.

Everyone loves to hate Comcast but I really don't have any complaints. While I do think they could improve their retention policies, I have cancelled and renewed a few times with little hassle. Prices are pretty good though I don't like the quasi-yearly contract they get you on to lock in better rates

Well, I have been with them for at least 30 years. I just received a letter stating my bill will he rising. RISING I'm not sure how much more they can suck out if me. I have internet, security, cameras and cable and pay 328.00 a month. That is already bending me over as it is. I am searching for a new carrier. Make it make sense that they are not making enough money they have to raise our billing. I am so not paying these ridiculous prices any longer. My internet cuts off and is slow I mean really slow.

Save yourself the trouble and go with another internet/TV provider. This company has been nothing but a pain in my side since I started using them a decade ago. They secretly jack the price up over the months/years and the last straw was them blocking my VPN connection and when presented with the issue they refused to fix it. Comcast/Xfinity representatives also make promises they can't keep and they consistently disappoint in every aspect of Customer service. I will never use this service ever again and I recommend anyone and everyone to spare yourself from the troubles I experienced throughout the years.

I had home security and internet with Comcast. I cancelled my service with them because the alarm would go on at the house each 1 min for no reason and they couldn't fix that without me being at home. I was traveling. Their system acts up each time after a power shortage and would beep each 15-30 min or so for days. Each time a call to Xfinity was necessary to reset the system on their end. This was time consuming, of course, as you have to get through their annoying automatic system to even get to a human. The internet bill went to $89 and EZFiber was at $50 for the same GB so I canceled the internet with them too. Upon service cancelations I asked if I need to return their home security screen and make sure their system shows the modem was mine and I don't have to return it. The agent said I don't have to return anything, I am all set. 2 months later automatic voicemail drops start coming each day asking to return their equipment. I called them to ask what equipment, the agent said he doesn't see on my account any equipment to return. I specifically asked about the screen, he said no. And that happened 3 times, as the automatic voicemail drops continued to come, despite the fact 3 different agents said they don't see any equipment to be returned. I remembered they did send me something for the TV, a while back, maybe 3-4 years ago. I never used and I never friking asked for it. I don't watch TV at all. I looked for it, found it and went to a store to return it. Assumed that was the reason of the automatic phone calls asking to return their equipment. I asked if they see any other equipment I have to return. The answer was no again. Automatic voicemail drops, reminding me to return their equipment. I called again, was told to ignore the, the agent can't update the system but there is nothing to return. Which did not make a lot of sense to me but he said it might take time to update their system. Well now I got a $330 bill in the mail and can't get pass the automatic system to talk with an representative, through the phone number they have on the billing page. It's incredible their agents can't see in the system things that the AI does and I feel I am being harassed. I hope the bill doesn't go to a collection agency and ruins my credit. This is why I kept on calling them back to ask if and what I need to return.

I went in PERSON to set up my account and report lost equipment. They told me my new account (all charges included) would be 55 dollars a month for a year. Instead I was charged 107 automatically every month. When I called (seven times the automated system hung up on me first), they stated that they were charging me EVERY MONTH for the lost equipment plus charging me for the new equipment. They were supposed to just charge me ONE TIME. In addition to THESE charges, they are charging a SIX HUNDRED DOLLAR fee for lost equipment. My 55 dollar a month (650 a year) internet service ended up costing me almost TWO GRAND. They are liars and thieves and they know they can get away with it. DO NOT USE THEM. They will take your money for whatever reason they want and you will never see it again. It is criminal. Someone should sue them.

The service is average for the price but the app socks. My bill is always unavailable and I can't see anything cause they have me as a member versus the primary user. I'm the only one that's ever paid the bill or called for anything. They have sent me to technical support numerous times and they can't fix it. If it continue to be a problem paying my bill online I'll find another provider

Customer service is nonexistent. They are polite on phone acting like they care. They do not. They lie telling you they will research your issue and get back to you, never will happen. They hang up. Ask for a way to get them back on phone, no way. Won’t give you their number, extension or work ID. Can’t hold anyone responsible for anything they say or do. Really pitiful excuse and should be an embarrassment for the executives. I can’t say enough to express what I have been through. Those that leave nice reviews have not gone through any customer service issues because they would not get help or explained on the what, why’s and how’s to correct issue. A clueless company in the communication business. Not that’s a joke.

This company is probably the worst company ever did business with, They had me come in and pay when one payment was missed due to changing banks from another state, their internet continuously cuts out so always had to reboot. when you get a mobile line they have a great deal but ones you stop service on internet they charge you 25 dollars more because your not bundling but of course they don't explain that to you due to internet being shotty .. And customer service when trying to reach any one they are uneducated on their own products and processes and good luck trying to understand them since all their customer servers are from another country so your more frustrated trying to get any issue taken care of.. PLEASE BE AWARE THIS COMPANY WILL SCAM EVERY NICKLE AND DIME OUT OF YOU!!!

WiFi is constantly offline. Customer service is like running an obstacle course. The months I've had this service have been a constant source of frustration. WiFi goes out almost daily. I swapped out the modem because diagnostic test indicated a modem issue. That didn't resolve it. I set an appointment... A few minutes before the appt window I got a text telling me that the issue affecting my area was resolved and if I was back online text x to cancel. Within the hour WiFi is down again. Same issue ongoing for months. Now I have a new appt set in 2 days instead of getting to keep the appt I waited for today,

The 2 year contract was great. Great pricing but after your 2 year agreement it’s better to cancel your service and return all the equipment. My new bill was going to be $171 after the 2 year contract was over. I canceled my service and my wife went into the xfinity store 1 hour later and signed us up for a new 2 year contract and we are now only paying $115 a month, plus you get new WiFi box and cable tv box and remote. We kept the same number of cable channels and gig sped for WiFi. It’s ridiculous that they treat an existing customer like they do. Pretty sad.

I stopped internet service when moving because they did not have service in my new city and they accused me of keeping the modem when I hand delivered to a store. I received harassing phone calls and texts for 2 months and they threatened to turn me over to collections. One day I received 4 calls. I explained over and over that I returned the box and even let them know the exact time and store agent I handed it to. I asked for a receipt at that time and was told they did not give them for the box. What?! I threatened a harassment suit before they stopped calling me. Then a year later when trying to switch my phone provider (I had pay by the gig and wanted new service /new phone with another provider) they could not find my account! I had been paying for service for more than 3 years at this point. I spent 6 hours over 2 days, on the phone with 9 agents, trying to get a transfer pin because the online system was not sending me the pin via text (because they couldn’t find my account). I texted with 5 agents, as well. FINALLY someone was able to help me and give me a pin. What a sh!tsh0w! The service was never great and stopped often- but the customer service was horrible. Worst I’ve ever experienced. Steer clear of Xfinity.

I went with Xfinity due to their popularity in my area, but from the beginning they've been subpar. First, they took three weeks to set up an appointment to get my internet working. Second, they used a splitter cable off other internet customers in the building, causing my service to be slow for the entirety of my four years a customer, even though I was paying for a fast package. Third, they took over a month to attempt to fix this problem. I recommend shopping around before settling for this option.

I am a "Diamond" customer using them for 23 years. Support was never good, but at least they seemed to know what was happening. The last couple of years they are trying to cut cost and automate support. If you can get to an actual person they really do not know what they are talking about. If you go to a store they do not know anything more. I have had broken picture and audio for 9 days. They sent a text saying that they were upgrading my service. Then for the next two days I had text that they were still working and I would get a notice when complete. The text never came and the picture never got better. After 2 hours on the phone with agents who assured my service was working or would be within two hours I went to the store and waited. There they told me that the upgrade was still underway and I would get a text when it was done and I would get a text later that day about my visit, it never came. I get a text a day later that work is done and my service is fixed. I just need to confirm yes or no. I reply no, and they reply great to hear your service is back. Another hour on the phone with support assuring me my service was fine. Finally the set up a time to have someone come to my house three days later, it was a long process. Then I get a call a day later telling me my service is fine and they are cancelling the service call. I tell them it is not fixed, so they do more checking and tell me that I need to upgrade my box. They want me to take it to the store and wait in more lines for something which maybe will work, and why did they not tell me I needed a new box when I was in the store the last time. Their account records are not accurate or complete, the support people know nothing of what is going on, and they do not know if you service is working or not. After 9 days and four hours will I get service back in two more days, we will see, I told them to come with the new box or cancel my service. They offered a $25 credit for my trouble. I have spent over $50,000 with them and get this "diamond" customer support. Needless to say it is time for a change to find someone who can support their customers.

We changed from Verizon to Xfinity mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We feel behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance. On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled. Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number. Since we still have a past due balance, they will not activate our lines in order to let is port our numbers. My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed! I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency! After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers! I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!

we're in an apt building, and in the evenings the signal strength goes down so that to hear the sound on out TV we have to turn our amp up.. but then it'd a bit garbeled. It's obvious that there's a distribution amp somewhere that hasn't got enough strength to service all the users in the evenings.. and we'r eunable to get service from comcast/xfinity.... getting to a real person is frustrating ad almost impossible -

I've Xfinity/Comcast for the past few years here in Sugar Land, Tx. But for some reason over the past few months the service or dare I say, "Lack of Service or just down right lousy service" has been getting worse to the point we have complete blackouts. I work out my home and we pay $170 for internet and cable. I also pay for VOIP service to another provider. When Xfinity's internet is SLOW my voip phone service won't work properly and we pay Xfinity for their so called upgraded super fast speeds..... Lately, we keep have complete black outs and nothing will work numerous times in any given day or night. You call their service line on to get a computer who pulls up your account and tells us that they are experiencing a service outage in your area and that a service rep will NOT be able to help you at this time. WE have called this so called service line NUMEROUS times and have NEVER been able to speak to anyone before the automated tech says- "Goodbye" So, I go to the local store to ask for help...and they tell me and I quote: "What do you want me to do all I am is the sales rep?" Apparently Xfinity has plenty of business and does NOT care of keeping existing customers. All we want is to receive what we are paying for nothing more but that seems to be a Big ask from Xfinity. Yours truly, VERY UNSATISFIED CUSTOMER

I have had a HORRIBLE experience with Xfinity. They failed to give the promotion promised and then failed to take ANY responsibility for it. I have spent HOURS on the phone, trying to speak to anyone who will take responsibility for THEIR mistake, only to be handed to person after person who said they can't help. I tried to disconnect because the service was so bad, but they want me now to pay for a phone that I can no longer return! I have filed a complaint, and though I call multiple times, they never call me back, and then have the audacity to given me a written letter saying that someone talked to me! IT is all a lie! DO NOT USE THIS COMPANY!!! You have been forwarned.

El peor dervicio que un cliente pueda tener! Un servicio sin calidad y con unos precios exorbitantes. Son unos ladrones sin escrúpulos, le roban a sus clientes. Cerre mi cuenta con ellos y aun me siguieron cobrando por 2 meses y cuando les reclamo según el supervisor Abraham, ellos no pueden hacer nada. Lo mismo televisión y cable, que telefonía movil. La peor compañía! The worst service a customer can have! A service without quality and with exorbitant prices. They are unscrupulous thieves, they steal from their customers. I closed my account with them and they still kept charging me for 2 months when I complained to them according to the supervisor Abraham, they couldn't do anything. The same television and cable, as mobile telephony. The worst company!

Comcast has been around for awhile and has given a lot of people the opportunity to have internet service at a very affordable rate! That helped out alot of people tremendously

I cancelled all Xfinity services (mobile and home internet), and you should too. I will never do business with a Comcast company again. The following is based on my actual recent (2022-2023) experience: Customer service is terrible, worse that ATT. The barely-English speaking folks will make many mistakes. You will have to call multiple times, going over the same information repeatedly. They will, somewhat comically, attempt to upsell you services they do not understand. Using Online Chat is just as bad. Your chat will get dropped repeatedly, in addition to the same miscommunication. Your costs will not be what you were told. They will be different, and higher. And, if you go to an Xfinity Store, THEY will not help you, telling you the problem is with Xfinity Mobile, and you have to CALL THEM. I was trying to switch to Xfinity Mobile, something you think they would have streamlined. Oh no. No way. I wasted at least 10 hours of my life dealing with their incompetence. I finally gave up. I never received ANY Xfinity Mobile services. Nevertheless, they started charging me AUTOMATICALLY for services. I stopped that once I realized what they were doing. They then refused to refund the money they took from me, claiming I owed the money for “services rendered.” Best part? I never authorized “automatic payments,” but the friendly overseas person apparently had access to my Xfinity Internet account, and put THAT credit card data into the Xfinity Mobile account that was NEVER activated. And they started automatic withdrawals. So: Incompetence AND fraud. I’m an attorney and sent a demand letter to their “legal department” 2 months ago. No response. This company is rotten from top to bottom. I never thought I’d say this, but go with AT&T over Comcast/Xfinity. ATT isn’t perfect, but you’ll get better internet and better phone service. And, shockingly, they are easier to work with because the ATT Stores will help you with both Internet and Phone service.

This is absolutly the worst run company in the Universe!! All I wanted was to get rid of the channels and only have internet so we could watch amazon prime and sling but I tried and got shot around by different robo fake people. Then when I finally got a human being they brought out this little 4X4 in box and it was the stupidest thing I ever saw. What is wrong with these people. Then we tried to cancel everything but no. Finally after we stopped making payments they stopped service. So I tried to pay the final bill of 233$. They kept sending codes and I would enter then..then another..then another. I then went online and asked the question( How do you pay your xfinity bill.) I finally did it. You people need to clean out ALL YOUR MANAGEMENT!!

I am extremely disappointed with Xfinity as and their lack of customer service!!! Approximately 1-month ago I switched my Breezeline service to Xfinity. The process has brought me nothing but problems, and a feeling of regret for changing to this company. The problem starts with the port, or transfer, of a phone number for my elderly mother-in-law that resides with me. She is hard of hearing and requires special messaging. I was ensured by the representative that her phone and current phone number would be up and running in a matter of days. I followed her instructions exactly as she explained. The phone works but the number did not change over. This resulted in 3 (THREE!!!!!) additional calls… each time ensuring that the number transfer would be complete in a matter of days. The number never successfully transferred and I was later informed that I would need to call my old provider and start a new service contract with them to complete it. I asked multiple times to speak with a Manager… this never happened. The original sales representative actually avoided my calls or rushed me off the phone assuming she realized she had made a mistake. Yesterday afternoon I received a call from Xfinity. Upon answering I was disappointed to learn it was NOT the phone call I requested. It was the billing department. I then learned that not only was my number transfer set up incorrectly, they also never set up my auto-pay, which I did at the time I started service, but I was going to be disconnected for non-payment. It was absurd! In conclusion, the service provided by this company, if you can get it, has not been worth the hours of my valuable time. I feel disrespected and undervalued as a customer. At this point, I have given up on the phone number, but I would just like to speak with a Customer Service Manager from the U.S.

Xfinity is a piss poor excuse for customer service!!! I called for assistance and after going through string of robot links. It didn't matter how many times I ask for a representative. When I reached a human I was hung up 8 time!!! Not joking!!! Where is the customer service. Why is it so hard to talk to a human. Where is the service? After the 9 time calling I was able to get my issue resolved, but when I asked for a supervisor to complain about my hang ups I got excuse "we don't have supervisor here". l left my number and asked for a supervisor call back. I honestly believe that will never happened. If I could leave 0 stars I would. I have never in my life been treated so poorly. If you don't need xfinity - go with a company that will actually have people that will help you. No robots, no ill speaking english service that would rather hang up on you than actually help you with your issues!!!

And Xfinity sales person came to our door, told us we could get better internet than what we already have for half the price. We could get a free trial to prove how well it works. So we said sure, we will do a free trial. The equipment they sent never worked. We waited the whole trial period for it to get service and even called a tech for input. It never got a connection. So we sent the equipment back, this was in April, and THEY CHARGED US FOR THE EQUIPTMENT AFTER WE SENT IT BACK. And we have called them 4 times now it is JUNE. they STILL HAVE NOT REFUNDED THE CHARGE. My parents have been using xfinity in a completely different city and it has worked fine for the most part but has always been somewhat spotty and unreliable. So this is also not my first encounter with their service being poor it just crosses the line now. Hoping I save someone else from signing up

If you are thinking about using xfinity internet, don't! We have been customers for over 3 years. Internet has been down for 10 days, had 3 technicians out. Talked to somewhere between 9 and 12 agents (lost count). 1st tech: Found box gone in neighbor's yard and said that there was nothing he could do. Commercial side would be out in 2-3 days. (Seen no one for 7 days now) 2nd tech: No show 3rd tech: Found same thing as 1st tech so went down to next pedestal and connected temporary cable. Internet worked for 3 hours, then quit. When I called to get someone back out, they said earliest appointment was 8 days from now and there was nothing else they could do for me. No wonder they have been loosing millions of customers in the last few years, looks like it will continue until they decide to change.

I very rarely write a bad review. The Ivr system the company has is very disappointing. The time the system puts you through is incredible. It's like a 2 to 3 step job interview.I have no clue why they don't put actual human Beings on the phone makes common sense. The system will want to do things like a system health check ✔️✅. It's not like going to your physician it's cable lol OMG. The system will proceed to go forward with this behavior without asking. The next thing in my perspective opinion they should consider do is more people in the USA answering the phone. I realize it may be difficult getting help. If you were to get more people with higher wages. People in USA get jobs first before out sourcing to another country. That way we understand the English and how to interpret their demeanor and the customer experience is awesome. I can understand you find this Ivr system helpful and is a success. The mentality of actual human in a position talking to you is more Professional and no back forth with a Ivr system OMG. The process and time being on the phone is better Quality and rational. I can just imagine if I was elderly person dealing with this eccentric Ivr system OMG ridiculous. The time you spend with a computer and then a human eventually is 30 to 45 minutes. This is no exaggeration. Hope you consider my review I promise it will guide you to a better experience to understand what I go through. I hope going forward I wish them the best but hearing this Ivr system is time consuming and can take more time out of your day and evening.