Name: Comcast Xfinity Internet
Rating: 3.5

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Lindsey Andersen Provo, UT

The customer service is awful - I have been messed over several times, and it is difficult to speak with someone who actually knows exactly what the problem is and how to fix it. I have been flat-out lied to by their reps saying I could return to my original plan when I had to up it for ONE MONTH. Then, I couldn't return to it and had to pay MORE. The coverage is sometimes spotty. The only thing I love about Xfinity Internet is the fact that there are hotspots for free all over. They are the only provider in my area, so I have to go with them, but they have some of the worst customer service I've ever experienced.

7 years ago

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Matthew Purtle Olathe, KS

I was duped into a technicality in a contract with Xfinity. I moved home after military service fully intending to bring along and use my Xfinity service, which I liked. When I arrived I was told Xfinity could not service my location, that my service would be terminated and backdated to the date I moved out and I would have a credit on my account. I was thrilled at that moment how smoothly the transition went and sad I had to lose Xfinity. I was in a temp rental at the time which only provided AT&T so I figured when I moved maybe I could get it back. Then a couple weeks later Xfinity direct debited my account for over $600! I called to find out it was an early termination fee. After further discussion a representative named Princess told me I had signed a contract stating if I moved out of their service area I would have to pay and I should have moved to an area that they serviced! My jaw dropped. I called my bank which is awesome and they said it was not right. They returned my money and started an investigation. A month later I thought all was good then I started getting letters and calls from collections to collect $560. I called Xfinity again only to speak to a lady who this time said that it was an invalid charge as I did not cancel but they could not provide me service. She stated the issue would be cleared from my account and she would notify collections that it was an invalid charge. Two weeks later collections is calling me again. Xfinity coming after me for $560! I called again and was sent to “the highest level” for over an hour of discussing. Relentless, they would not give up until the money was squeezed out of me. Given their multiple mistakes in telling me my account was cleared and even being told at one time I was getting a credit they decreased what I had to pay down to under $200. I was still not happy with that but I begrudgingly paid to protect my credit. I am now in a home that Xfinity services. You tell me, would you come back to them after that?

7 years ago

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Doyal Stewart Salt Lake City, UT

For a long time, and still is the case in a lot of places in Utah, the only internet options were Comcast and CenturyLink. Comcast was the better choice out of the two. Comcast offered higher internet that didn't cut out as often. They were a bit more expensive, but worth it. I no longer have Comcast however, and am happier with what I have now.

7 years ago

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Kory Staheli

I have generally been pleased with Xfinity as our Internet provider. I am pleased with the speed but too often (more than once a day) I get the "no internet connection" message and have to take the time to reconnect. I'm almost always able to reconnect within a minute or two, but it's frustrating and time consuming.

7 years ago

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Pat Chicago, IL

I am in Chicago, IL. I assume this is an important service area for COMCAST. Internet outages are frequent. Frankly, I might be able to live with this if it weren't for the outages (I have not had consist service 5 days during the last week - after 30 minutes on the phone with COMCAST Customer (Dis)Service, I was provided a whopping $13.56 credit! On top of this COMCAST Customer Service is shockingly disorganized. A phone call to confirm 'outage in my area' will usually mean being routed, without warning or consent, to 6-7 different agents none of whom are informed of what was told the previous agent (ie restart) and 6 agents = 6 different 'expert' opinions on what is wrong. DON"T AGREE TO ALLOW THEM IN YOUR HOME - THEY CHARGE and then CHARGE AGAIN AND THEY DO NOTHING!

8 years ago

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Davy Jones Buford, GA

Here's a detailed list of pros and cons of the Comcast Company. Pros: - Widely Available - Fast Internet speed packages available - Cable Bundles with Internet deals - Xfinity hotspots (for when you're not at home) Cons: - Outsourced and scripted Customer Service - Unreliable connection some day (It can completely stop working, especially on rainy days) - Speeds can go down to under 15 Mbps for weeks at a time (even if you pay for 75+ Mbps) - Comcast has a monopoly in many areas, forcing many customers to get ripped off on prices - Comcast might send a technician to "check things out" but they wont fix anything outside your house, because they can only bill you if something is wrong on your end. (if its their equipment in the neighborhood, they don't care as it costs money) - When you call to speak to a technician, you get put on hold multiple times for over 20+ min each time. Comcast seems to have a very negative impression on many southern states, as they have a HUGE monopoly there and the prices for the unreliable service are ridiculous. I would not recommend buying a product/service from Comcast unless they were the only option (unfortunate) or if they were the best option in your area.

8 years ago

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Diane Schertzer Sarasota, FL

Sarasota, Florida - Positively the most unacceptable customer service of any company. My phone calls for help are constantly bounced to the Philippines....I cannot understand the reps, they are way overly apologetic for everything, losing sight of the problem I called about. I ask to be transferred to the mainland, and I'm told tech experts are not available. After a long painful two hours of troubleshooting and attempting to communicate so we both understand, I'm told I need a new modem. They will mail it. 2 days with out service, and in the mail, comes the instruction book for the modem..no modem. I unplug the mess of wiring and pray that I will know how to connect the new modem that I decide to pick up at the Fruitville, Sarasota location. After driving 12 miles to get there, the office is now located at University, the very northern most boundary of Comcast service territory, with the only other one in the county being located to the south, 30 miles....who was the Comcastic genius who thought this through? The office is in a small plaza, with Millennials staffing it. I'm barely greeted by the greeter, Angel, who asks my first name. The young man is looking at the huge TV screen, not even at me, handing me a piece of paper with my name on it. I am the only customer waiting who is not with someone at the counter. He could at least make eye contact. I ask, "what is this for?"...He says I will be called shortly. I am called by a young lady, who also does not make eye contact and expects me to follow her. I tell her I am frustrated. She ignores my statement, and takes my modem, scans it and gives me a new one...that's it??? I am a savvy senior citizen, who looks younger, but has not grown up with technology. It doesn't come easy, however, I understand and know quite a bit. I begin to ask questions about connecting the modem. She is indifferent, with an attitude, quips out short answers, and at the printer tells me, adamantly, all printers are wireless....I know mine is not...it's old, like me, but still works. She is frustrated with me, tells me to call the number, go to the site, on my receipt for instructions. I tell her I don't think I can hook this up. She says, "Fine, I'll schedule an appointment for $50." Angel tells me on the way out to have a nice day...I tell him he's the worst receptionist I've ever met. I'm really a patient person, I'm not unkind, and I am ashamed that I reacted this way....I have been in customer service for decades, and would never think of treating someone like I was treated. I am also a former Comcast employee, and grateful to have resigned while still having my health and sanity. Comcast is a terrible company to work for, and if there was another provider of services, I would leave in a heartbeat.

8 years ago

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Michelle Kuykendall

I have been with Comcast for a few years now and they really have not been too bad compared to some of their competitors. The only problem I have sometimes is loss of speed and internet.

9 months ago

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Erika Fox

I hear a lot of negative press on Xfinity - I personally have never had an outage or issue requiring customer service. Despite being in a area with spotty cell coverage my Internet is always available

1 year ago

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Janessa P Logan, UT

I appreciate that Xfinity allowed us to have a discount for starting with them. The customer service has been above average but not quite top customer service. (They try and sell you on so much more every call and it gets frustrating when you want to have a "quick" customer service call). The internet service provided so far has been almost flawless and we don't even have the best internet through them. I have been impressed with that.

1 year ago

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Brittney Anderson-Martinez Austin, TX

The internet is reliable and quick. Easy to pay online and able to do recurring payments for ease. The customer service is not great, hard to get anyone to talk outside of a script so it can be very frustrating to communicate.

1 year ago

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Misha

I used Comcast Xfinity for a few years and had no complaints. The internet service and customer service were exceptional and consistent. The company was always responsive to my requests and concerns.

1 year ago

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Janet Mitchell Anderson, IN

I do like Comcast they are a reliable company and I never have lost my internet connection while using Comcast/Xfinity. Their pricing is very good, they have been helpful to me.

1 year ago

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Mavris odunayo

When it comes to streaming on the internet without any breakdown or stuck in one place I will highly rate comcast xfinity internet for that everything about them is absolutely perfect

1 year ago

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Edgar Hornsby Eupora, MS

my first impression of comcast internet hasnot changed from my first installation of service.They have been improving there service,and products in a way thats very helpful to their customers.every one of their customer service reps I have encountered are professional

1 year ago

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Robert Columbus, OH

Comcast has a good selection of movies and Series. I have been a customer of Comcast for almost 15 years. They have constant rate increases and change their internet choices from free programs to pay without any reason or previous notice. I am locked into service bundles I do not want or need. It is very difficult to get live help over the phone and usually there are very long wait times. Technical home support is inconsistent: Some techs are excellent and one just walked off the job when he could not solve the problem. When I reported the incident to Comcast they did nothing. Despite my long relationship with them they have moderate Customer Care and are unyielding about adding additional perks or lowering prices.

1 year ago

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Sudan Homeowner Martinez, CA

Service with Comcast is very good. Only a few times service goes out and not for long. We have had Comcast since 2016 and I especially like internet speed (we get the fastest). The only thing is the expense - $250 a month is a bit much which is why I rated it at a 4 star.

1 year ago

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Mark Place Brighton, MI

Reliability had been an issue in the past, but has greatly improved over the past year. I work from home and pay extra for a high speed connection. I regularly see download speeds in excess of 900 Mbps, despite the fact that I only pay for 800.

1 year ago

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mockybal Santa Cruz, CA

Have used COMCAST FOR MANY YEARS, WHEN I was out of cash, they helped me with low payment/no payment, until I could afford their services again. Thank you a million times over.

1 year ago

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Devin Regensburger

Xfinity internet is OK. When an outage happens, it's usually quite a while before they get the service back up and running again. And lately, it's impossible to reach customer service - they want you to go through their chatbot, which is really obnoxious. The last time I had to use customer service and needed to call in, I had to google their call center number and then the rep I spoke with was pretty rude. Normally, though, speeds are good and at or above the mbps I pay for, so I'm a mostly satisfied customer.

1 year ago

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Kelsey Conner Wilmington, NC

We purchased Comcast internet for my grandmother and it has been the right choice for her location and needs. They have efficient speeds and excellent customer service when necessary. Would recommend.

1 year ago

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susan schaeffer Spring, TX

I got so tired of my Internet freezing on me, even if it was fiber! Just didn't work and monthly pricing kept climbing. Took my business to Xfinity and Internet hasn't froze on me since.

1 year ago

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Gary Haynes Ford City, PA

We needed a TV service provider to give you a bundled package with TV and internet at an affordable price. It was easy to set up and the weather will not interfer with the reception.

1 year ago

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Cedricka H. Knoxville, TN

They have the best Internet out of all the companies, but it still has issues. And the bill is never the same and we definitely overpay for Internet, but can’t switch because all the other ones are not reliable. Unfortunately.

1 year ago

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Tracy TruthTabloids Miller

Xfinity finally made it to my area and I do not regret waiting for them. I had the option to go with a local provider and AT&T and I chose Comcast because of the quality and best pricing for my budget.

1 year ago

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Nory L Powder Springs, GA

I definitely love my service with Xfinity. Was tempted to try some other companies when I moved , but had to stay with them. Great service over all!! Never had an issue with them!!

1 year ago

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Julie Hefner Plainfield, IL

I have been a Comcast customer for 15 years now and have always been happy. When you call in, they are always willing to help with billing and cost issues to find a plan that fits best for the customer.

1 year ago Edited July 24, 2023

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Mindy Clarke Tacoma, WA

I have tried other internet services and none of them can stand up to Xfinity!! They are higher in price but, they have high quality service. You get what you pay for! I have to stay with Xfinity!!

1 year ago

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Charles Ford

Best internet service I have had so far been with comcast for over 10 years and out of the 10 years I have had the service. The only problem I have had with there service was when they were doing work around my area.

1 year ago

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Jim G Roseville, CA

We have been Xfinity customers for several years. We moved into our new house about two years ago and continued with them. The service in our new location has been sporadic at best. Even with a brand new computer, service is erratic, zoom calls frequently freeze and sites often have long load times or fail to load. Although they claim that we have download speeds of up to 1200 Mbps, speedtest shows us constantly around 31 - 38 Mbps.

1 year ago

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J P Jensen Tucson, AZ

Xfinity is definitely the best service available but that's not saying much. Their stores their packaging their product very nice. Customer service sometimes it's terrible. Overpriced and not always reliable. They should be broken up they're too large of a company I think it's a conflict for them to be providing television service producing television, owning facilities, including NBC Etc. They have a social agenda which they push and they have obviously too much influence with programming.

1 year ago

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Kristin Melrose, MA

Currently use this for my internet service provider. I liked the self-install how quickly it shipped and how easy it was to put together myself, and it's a big help that they participate in the affordable connectivity program / Internet essentials. Will continue to be a customer.

1 year ago

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Lloyd Plainfield, IL

Been with Comcast inFinity for at least 25 years. Especially impressed with their service reps. Find each one to be very informative and friendly. Not too pleased with her answering system. I do not find it customer friendly. Internet accessible and reliable.

1 year ago

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Chanel Green Washington, DC

I love using Comcast Xfinity Internet I love the high speed I love the fact that I can watch anything I want to watch on here and the pricing is lovely I love everything about it

2 years ago

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Faith L Kalamazoo, MI

Probably the best internet service that I've had up to this point. May need to switch back with them. My service only went out when the power went out. It was very reliable and not too expensive at the time I used it.

2 years ago

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Lisa Cape Coral, FL

Xfinity provides great cable and internet service bundled with phone. Lots of channels to choose from. Only dissatisfaction is the monthly charges are very high and continue increasing drastically every year along with internet going in and out especially later at night.

2 years ago

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Sheila Burns Dickson, TN

We have used Xfinity a couple times in the past when my daughter was in college. She was very happy with their service. Customer service was good as well when she needed assistance.

2 years ago

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Patrick Lindquist Minneapolis, MN

The internet was blazing fast and the customer service for xfinity internet was super great, I definitely liked how easy it was to talk to someone for any issues I have with my internet services… I have problems with other programs they have that have shitty customer service

2 years ago

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Melissa Jones Brunswick, GA

I am happy with my service but I recently needed a new coaxial cable installed worked with the online chat, the person in the chat understood what was needed but on the day of the install that was critical to have done. The techs came out looked and the area and I explained again what was needed and they advised they were not the ppl for that job. Not sure where the mix up happened but, I had to pay double what I was quoted and have a third party come complete the job.

2 years ago

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Erick Benjamin Perez (Insurance Doctor) Hollywood, FL

I use Comcast for my internet needs. Yes, I have television service as well but I would not be the judge of that. I barely have time. The internet is decent but sometimes when it rains it lags for some time. I also demand the highest form of internet and would be great if they offered fiber technology.

2 years ago

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Robin Adams Seabrook, TX

We have Comcast. We have had them before. They are a great company the people are AMAZING. They all are on Top Of Their Jobs. They maybe a little higher in price but they are worth EVERY penny.

2 years ago

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David Barr Houston, TX

I like my e their internet & streaming service. And their prompt courtesies . Don't like that I can't get offers made to new customers when I've been a long time customer on autonomy & have never missed a payment.

2 years ago

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Alicia Rivero Dallas, TX

I have had Comcast internet in Georgia and have always been pretty satisfied with the service itself. I do not like how the company requires you to contact them if you want to upgrade your equipment as well as take it back to them to exchange it.

2 years ago

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Tara Gillispie Hurricane, WV

Comcast Xfinity internet is the absolute best internet provider in my area. They have the fastest speeds, the best equipment, and customer service is always excellent to deal with.

2 years ago

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Amanda Slezak

Internet was great. Customer service was pretty good. Didn't have any real issues with them. Just a few technical difficulties that's all. Had this service forever ago when I lived in Florida.

2 years ago

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Sharon Jackson Davison, MI

I loved being able to combine Internet, phone & cable. The pricing was reasonable and affordable for a single elder person, as myself. I’d choose XFINITY ALWAYS over this new streaming thing ppl are using.

2 years ago

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Jean DeVenney

I currently have Comcast Xfinity Internet and am satisfied with the service. they are quick to answer any questions I have, the installation was flawless, the internet connection is strong and consistent.

2 years ago

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nettie maureen tompkins Houston, TX

I had service with them for about 4 years beginning with a reasonable plan for $140. Soon the price starting to go up. If I would try to delet some because of the price increase they would offer something for a little less. By the time I gave up the price was very near doubled. Our yearly contract was up and we were moving so it seemed like a good time to quit. I called with the dated we wanted it turned off. About a week in advance. We get a bill for another month and they turned me in to the credit bureau.

2 years ago

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miranda dellinger Bloomington, IN

The internet itself was spotty. Customer service would try to pull tricks untill you just shut down and dont budge then maybe they will help you. The reps i had come out to my home and fix things were however always very helpful and kind. The cost wasnt horrible but also not great. If i didnt split it with roommates and it was out only option i would not have gotten this service. They also still continued to charge me after i had canceled my service which was extremely frustrating.

2 years ago

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Carol Ford Eugene, OR

We use Comcast internet service only, not the cable portion. We’ve had this service for over 10 years and it’s worked great. We do limited gaming so if the family has multiple gamers I cannot comment on the speed.

2 years ago