Name: Comcast Xfinity Internet
Rating: 3.3

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JS Spaulding Dallas, TX

Awful company. Customer service is useless and are limited at accomplishing anything. I had to email the CEO to finally get somewhere after numerous failed calls to customer service. 3 weeks or so since I contacted them, and WiFi is even worse. It has cut out every single day, several times a day and the streaming App was inaccessible for a good 8 hours today. Not to mention this company’s prices are ridiculous. I’ll be dropping xfinity when I move soon and start paying $75 a month with another company instead of $142 with Xfinity. I’m finished with this nonsense.

2 years ago

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margaret hopkins Queens, NY

I have had Comcast for more years than I can remember. They continuously suspend services prior to the date that the minimum payment is due. When you try to speak to someone, the calls are outsourced to outside the United States and you can’t understand what the people are saying. They have the rudest and most uncooperative customer service reps that I’ve ever experienced.

2 years ago

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Scott Tootill Quincy, MA

Had to call for service on a TV that wasn't working. While the technician was here he fixed that issue but then another TV that didn't have any issues started malfunctioning. Called again for service and another technician came out, still didn't fix the problem. Now for a third time called for service and unable to schedule a tech for 6 days. Totally unacceptable! Their automated system is the absolute worst. You can't get a live agent until you go through all of their bullshit.

2 years ago

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Chrissy Lang Bellevue, WA

I love Xfinity I always have something nice to say and i tell my friends about the customer service. They are just a little too pricey that's all

2 years ago

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Birdie Colorado Springs, CO

Faulty internet consistency. Scheduled a service call. Man came into my house, looked at my modem, said ,not one of ours' and left. He did nothing. $100.00 was debited from my automatic bill payment. I wrote to corporate - no response. Went to local store - told this is what independent technician charged. Called and was told contested bill would be 'reviewed' NO REFUND HAS EVER BEEN ISSUED. This is outright theft

2 years ago

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Laq Terry

The Service SUCKKKKK. Every month there's outage in my area. I have no internet service as right now. A few months ago i went without service for three days. I was told that a technician had to come out. I was charged a $100.00 on my next bill. I was not told about the fee before making the appointment. Today I'm in the same predicament. The service suckkkkk, suck, suck.

2 years ago

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Karrie Albert Houston, TX

I think this company is a potential nightmare. I called xfinity 1800 number and got a foreign lady from China. Not clear what she was saying. And then she rudely disconnected the call on today May 23,2023 at 1:50pm. It's so easy from wherever they are to disrespect the people here getting the service. I will never recommend this company and will make sure I always tell people to read the bad reviews as there are soooo many. I guess they got to large to care.

2 years ago

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Joe d Carmichael, CA

Tom K VP for customer relations just responded to a question Why are the latest boxes only restricted to pairing with one remote? His answer. You don’t need more than one remote And we aren’t changing that. Well he’s no Steve Jobs. We had three remotes so we didn’t have to keep jumping up to find the remote when one of us left the room or got involved with something on our iPad. Just another case of xFinity/Comcast not caring about us, the patrons

2 years ago

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Aelise Davis Knoxville, TN

The WORST customer service I have ever dealt with EVER!!!!!!! I switched to have my phone activated through them my husbands went fine but mine is working. I've talked to hundreds of agents and they all tell me the same thing and nothing works. I am beyond pissed at this point. I keep getting hung up on and no one is really assisting me. Like get it together I am paying for your service! Get it to work!

2 years ago

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Jessica Vazquez Miami, FL

They will steal your money, lie to you, steal your money, treat you badly, hang up on you, keep you on long hold times, overcharge you, and literally do everything wrong and awful to drive you crazy and end up hating them. Save your sanity, time and money. GET ATT INSTEAD!!! I am saving money, they are straight forward, no hold times, excellent customer service, amazing rewards, no surprises, and lots of smiles. You will not be saving with Xfinity you will be driving yourself crazy for false promises. They will commit fraud with your banking inforamtion and take your money. Stay way!!!

2 years ago

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Stephanie VonHedt Pompano Beach, FL

*2 year contract for internet only @ $113 * price always goes up every 3 months regardless of contact. * will charge you $230 cancellation fee if you try to get out of contract. * good luck speaking to CS * if you do you’ll be told something different every time. * service always goes out * I’m being charged for something that CS can’t even get to work ABSOLUTE GARBAGE

2 years ago

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Kanya Hubbard Gallatin, TN

This is the worst company. The service sucks. I work from home and need my internet. I have been without service all day. This is ridiculous. They have no idea when service will be back up and running. No one seems to know anything. When you call you can't speak to anyone just the computer that continues to loop. When you do talk to someone they lie to you because honestly they have no clue to what's going on. I would advise everyone that has Comcast/ Xinifity to cancel their service and go to AT&T. I live in zip code 37066.

3 years ago

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Kesha Hansell Atlanta, GA

I thank it's a piece of CRAP, they are going to make me lose the privilege if working from home in the last three weeks I have experienced more outages than the law allow this is the worst service I HAVE CONTACTED CORPORATE AMD A LOT OF GOOD THAT DID, WHAT ARE They DOING GIVING MY SERVICE TO SOMEONE ELSE SO I CAN'T USE IT, THIS IS HAPPENING AROUND THE SAME TIME EVERYDAY WISH I HAD AN OPTION FOR NO STARS TO POST

3 years ago Edited May 31, 2022

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Sam Kassa Burnsville, MN

They will change the price any time they want with no notice at all. No discount for thier loyal customers. No other cable company in my area that is the ONLY reason I stayed this long. They will tell you the triple play is $99 but when you get the first bill it will be over $170. It is just unbelievable . If you have another option stay away from this company .

3 years ago

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Anthony W Distasio Clinton, CT

Terrible service. The automated system is the worst. They play the same game each year, rates go up without notice (in fine print) and then they "shop" for a new plan for you. In the end, prices go up and services are less or the same. It is unfortunate that our politicians don't address this concern, but they are probably being paid off by Xfinity.

3 years ago

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Marci Randall Sandy, UT

We have had Xfinity Internet for 15 years. They are great with great customer service. Update equipment regularly and easily send back old equiptment

3 years ago

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Nonya Biz

This company is a complete joke and has the worst customer service I have ever had to deal with in my life. Hour long wait times and they connect you to people in Philippines that know nothing about routers or IP addresses or how to even login to fix your issue. Then they promise to call you can with a higher level of tech support within an hour and never call you back.

3 years ago

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Alex Kim Canal Winchester, OH

Currently Xianity customer now, order for Modem for over month still waiting on orders arrive each time call to customer service same information over over and re-orders 4 times still not shipping and they say this order pending processing this order will shipping 3-5 Biz days have to be pay for additional shipping charges and customer service either Transfer to other Depts and transfer nothing help but you have to be poor service deal with Xfinity and payment more High amount and nothing Fix ! really awful

3 years ago

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Juan vega New Haven, CT

I have this company for a while for internet service and tv now I’m thinking to leave it since is so hard to get issues resolve the customer service is really bad sometimes I call them and explain my issue then you get transfer to someone else and I have to explain everything all over again

4 years ago

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Julia UP Southbury, CT

Xfinity doesn’t have unlimited internet, and its overage fees can stack up fast. Their equipment is expensive, but if you bring your own cable modem to save cash, you’ll miss out on all the snazzy X1 gateway features.

4 years ago

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Joe Detroit, MI

Internet went out for some reason, originally was told it was going to take two days for them to come out here and fix it, which is already a bit much, never received a confirmation for the visit and when called was told that we did not accept confirm it. Now being told that it will take them four days for them to get out here. Have had problems with customer service and overall service in the past too.

4 years ago

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Pazzo Miami Fort Lauderdale, FL

Their customer service used to be one of the best. It is a nightmare trying to reach them nowadays. You Are in a such bad mood by the time you finally can speak to a real person, you feel like screaming at them. Canceling your service is very difficult. They are very misleading when you start your service then lie in your face when you are trying to cancel your service. Their fees are too high. They do have the best internet in my area, unfortunately.

4 years ago Edited September 14, 2021

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Kavita Kumar Spanaway, WA

Horrible service. My bill just went up without me being notified about it ..no email no calls nothing ..boom bills high.. called today spoke to Omar in customer service..guy had the nerve to tell me to look for another carrier if I find something better than there price. Simply he does not care if I'm a long time customer with xfinity with no late payments and no complaints. Thank you xfinity for all this years service. Time for a change now .

4 years ago

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Antoinette Greenberg Chicago, IL

If you work from home. Their service techs must be way overworked. My internet went out with no warning, I had to wait two days to get an appt. , and now I've waited hours over the scheduled time and tech is still a no show. I don't blame that person, but the company doesn't want to spend the money to hire enough repair techs. Which leaves anyone working from home with no internet service at unpredictable times. Also, they've sent a lot of their customer service overseas and it's a disaster. The overseas reps read from a script and can't help at all.

4 years ago

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Dr. Erin Jones Murfreesboro, TN

Comcast has the worst service that I've ever experienced. I was driving today and almost had an accident because the automated system kept asking for me to press prompts instead of directly allowing me to press a button to request a live agent-or use speech to request a live agent. I called back 4 times and ended up in the wrong place each time. I also spoke with 2 agents today that were both incompetent and clueless about where I needed to be transferred through to address a billing concern.

4 years ago

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Michael Farmer Jacksonville, FL

Everyone here commending comcast for good service is a LIAR !!!! Xfinity customer service is 2nd only to their internet and TV service which is the worst in the world. Comcast is in competition with AT&T to see who can be the worst and most insulting in the world. Most of the agents speak ghetto ebonics and I believe on purpose to confuse and alienate the caller. Comcast is the worst ISP in the history of ISP's.

4 years ago

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Msdaisy70 Clarksburg, MD

Comcast Cable one on one customer service is in decline. The hold times when calling are long. Mostly everything is automated and you can rarely reach a live person.

4 years ago

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Baltimore Baltimore, MD

Slow speeds despite paying A LOT for high speed internet. Issues with router connection or data or whatever failure on behalf of Xfinity thus losing internet in the middle of work meetings. The tools they have to reconnect are a huge waste of time and don’t do anything to fix to issues. Had to spam text OUTAGE to 266278 and for some reason that worked to IMMEDIATELY get my internet connected.

4 years ago

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Raven Brodsky New York, NY

Over priced and be very careful of the wording in the contract. Two years of less bandwidth (unless I was on at midnight or later) due to saturated area traffic was infuriating. Especially when I could ping test it and see I got what I paid for less than a third of the time I was using my internet. And I couldn't get someone else for service because I was locked in for two years or had to pay a extra fee. (I bit the bullet and paid that fee eventually.)

4 years ago

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Gg Bristol, CT

Expensive expensive,expensive. Great customer service a solid 10. If they had a plan that didn’t cost a arm and a leg they would be king. Great on demand but movies they offer daily are old and stale.

4 years ago

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Kelsi Johnson Denver, CO

Wish no stars was an option I went to xfinity thinking I would save some money NOT THE CASE as a single mother of 4 still having to collect unemployment due to covid I was in need of a good deal I was quoted $117 a month so tell me why my card has been charged $193 for the last 2 months I only get $315 a week from unemployment this is literally the crappiest service I have ever had and a data cap for $200 a month really?!?! I will be finding a new provider bring me to court send me to collections I do not care I did not agree to almost 200 a month for the worst service in Kansas City

4 years ago

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Jhoe ,

I've been using its internet service which is 1000 mbps for the last 3 months in Grand Rapids, MI, and it keeps getting worst. I am only gettting 75 mbps on average per day, and the highest internet speed I've got was 497 mbps in the first month. I contacted them multiple times, and they responded that this shouldn't be happening and that they are sending technicians to fix it right now, but they already sent them three times, and nothing happened. Since I am in a 2-year contract, I can't wait to switch back to AT&T because they were more reliable and the internet speed was very consistent.

4 years ago

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ang Milwaukee, WI

I hate that they offer new customers better pricing than exhausting customers. Every year I have to call in to negotiate a new price. It’s a hassle and if I had other options in my area I wouldn’t be a customer.

4 years ago

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Mason Allen Pleasant Grove, UT

The internet itself was great when I had it at home. Everything loaded well and when it was working, it worked well. We had a couple run ins with technical issues with the devices and needed people to come and service them.

4 years ago

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Tom Eudaley Denver, CO

terrible service internet kept going out and I kept calling Comcast, they told me only resource was to get there top tier internet service $100 a month, I did canceled my service after one year and they are trying to keep charging me! They gave me freebies in order to keep me quiet and now charging me for early cancelation. I would never use them again. I would recommend everyone watch out especially there billing.

4 years ago

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KurdTech Tracy, CA

Worse Internet provider in Tracy CA area, start from support to technician and all the way. With in 2 months 4 technicians been on my site, i called supported over 15 times to resolve my slow Internet bandwidth no answer so far, Company rip you off for your data plan, if you get 600 Mgbit Plan you will only get 400. On top of that they will charge you extra $10 for going over your monthly capacity while nothing change in my home same people same devices same routine. Trust me been an IT for so long and i have never seen anything like that in my life.

4 years ago

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Kysalis Delray Beach, FL

Xfinity is absolutely garbage. 10 techs, at least 20 calls, and probably "5 supervisors" and they still cannot stand my internet up. They go through the same playbook every single time and you need to reexplain the problem every single time. I'm disgusted with the horrible level of service Xfinity/Comcast provides and would absolutely NEVER recommend them. All the will do is tell you to call the manufacturer of your modem, router and computer/cell phone. DO NOT BUY!!! Unless you love your internet cutting out every single night and not working at all.

4 years ago

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Anne Tallahassee, FL

I had the internet service that provides internet for students in grade school. For the price it was great however, the range was subpar, and it constantly disconnected. But for $9.99 a month it was steal.

5 years ago

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Alex Danielson Riverton, UT

Love Comcast Xfinity Internet due to their high speeds at a great price! Reliable, dependable, and customer oriented! No complaints yet!

5 years ago

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Kevin Rusch Tooele, UT

Expensive, unresponsive and shady. Cable and internet have been out for five days now. They keep posting fictional dates/times for it to come back on. Of course you can't get anyone live on the phone and web updates and texts are ridiculous. Three texts now saying things are working which were all bs. I'm sure no refunds will be issued for the lost week of service. Moving to a new place next month and looking forward to ditching this terrible nonresponsive company. Steer clear.

5 years ago

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logan osborn Fort Campbell North, KY

They monopolize my area similar to other reviews. The crazy thing about my area is there are over 4 providers less then a mile away. They wont lower their rate to match theirs cause they know we cant get them. Right now i pay for 300 Mbps and get at the most 94. comcast is every kind of bad. Not only will they not price match they limit their data unless you want to add 50 dollars more to your bill. So I already overpay and you want more money??? My internet only goes out like 3 times a day and I don't get what I pay for great.

5 years ago

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Kathy nashion Seattle, WA

This people always double charges me. This is the 2nd time they have been over charged me. I am always on time n never ever late to pay my bills. Now I'm canceling my tv service. I have feelings they would come up with it and again after few months they again double charge me. N always hang up from me when I'm trying to talking with them. This is very not a okay behavior they have every right to increasing my bill.

5 years ago

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Patrick Fay Olivehurst, CA

If I had any other viable option, I would switch to another provider. Frequent service interruptions long hold times for any kind of problem. Their customer service is pathetic. Only reason I give two stars is that I occasionally reach the high speeds they advertise.

5 years ago

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Howie Mentzer Carlisle, PA

This company needs to close, everytime I turn around it's something with my internet email or the TV. I just check my account today and it went up $16.00 for no reason but I can't call cause the AT&T tower is down but when it comes back up I am cancelling my TV and going with AT&T. My bill went from $177 to $201 and now in less than six months just now it went up to $217

5 years ago

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jake Boca Raton, FL

Terrible, attempted scams do not end. I have been through many battles with these scammers throughout the time I was a forced customer since they have agreements with their competitors to not compete in each others areas, making them a monopoly, plain and simple. Even after I finished my agreement and made sure proper cancellation, they still tried to scam me at the end asking me to pay more money I did not owe them. These guys need to be cut out of any political access. They are just the worst of the worst.

5 years ago

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Kalan Law Hinesville, GA

It’s been horrible. I can be watching Hulu and it randomly cuts off. Playing a game cuts off. The only thing I have internet for is my PlayStation. It randomly cuts off every day. Called many time to be told the internet is working just fine. Get back online and it randomly cuts off. Weird how when they check it it’s working fine while we are on the phone and as soon as I hang up it goes to acting up again. I pay good money for internet to only run one thing on it for it not to be acting right.

5 years ago

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Edna Blocher Port Saint Lucie, FL

Better service than anyone else we've used. Internet is more reliable and faster. We have no problem with losing tv signal when weather is bad.

5 years ago

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Darrell Hamilton Pittsburg, CA

I had AT&T which was the best value but the internet speed was not enough for what I need for my home and work. I had to go to Comcast and outside of the internet speed the rest is horrible. I pay more for less channels and honestly I have never had worse customer service. If they even get fiber out to my location I will go back to AT&T

5 years ago

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N Marse Denver, CO

I trust tttheir knowledge, their expertise. Whether it’s a modem issue that needs to be reset, Or a billing question, they are always there for you

5 years ago

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Los Aurora, CO

I was using their services for a few years then it began to decline. Their internet was fast then i don't knew what happened.i kept losing signal and the techs would come to my house to service the issue for a fee? One of them said the lines in my area needed to be replaced and it was up to Comcast to repair them. The issue continued and my bill kept going from one balance to another higher balance. I decided to not use their services again

5 years ago