Name: Comcast Xfinity Internet
Rating: 3.3

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Sarah Fairfax, VA

Overall I was pleased with my internet through them. I was able to always get through to their customer service and any issues were generally resolved quickly. I didn't love how I had to call to try and negotiate a better rate whenever mine expired, but they were generally pretty easy going about giving me the latest promotions.

6 years ago

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Anne Kimball Salt Lake City, UT

We had Comcast Xfinity for years. We re-signed up with them every time we moved because they just always had the best deals and rates! And we exclusively stream and never, ever had an issue with buffering!

6 years ago

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James B nelson Las Vegas, NV

Their "deal" price is very good. Speed is good. Billing is easy. virtually no down time. We have been very happy with them. Plus, we had a problem once, and they fixed it quickly and adjusted the price.

6 years ago

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Kip Fowler Pleasant Grove, UT

Our home internet is with Comcast and we have been with them for years. They have been very helpful every time I have has a concern with my internet and have helped us to resolve it over the phone.

6 years ago Edited September 14, 2021

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H Moore Lehi, UT

Our internet and cable is through Comcast Xfinity, and we've been happy with the internet speed and channel choices. When we've had troubles, even on the weekends, we've been able to get the help we needed.

6 years ago

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samuel ocampo Minneapolis, MN

Overpriced garbage. They try to lock you into long term contracts with ridiculous price increases. Predatory company, good thing they're loosing customers to fiber and 5g home internet.

8 months ago

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Roslyn Wikoff

Service is great when it is working. Getting a tech out to my house when it isn’t working properly is challenging.

5 months ago

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BWeller

Had to cancel service due to moving and they did not provide service in the new town we were moving to. They wanted to charge hundreds of dollars for cancelling due to not being able to have service but they also never had any intention of providing service in the town we moved to.

7 months ago

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Patty Chrisawn

poor customer service if you are moving. each tech says something different. so if you plan on moving, go to another provider. Charges for service early termination even if Xfinity does NOT have service in the new area. ... NOT fair to the customer.

8 months ago

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Sharon Glass

Had this service and for a senior citizen, they were always raising their rates. Terrible customer service and if the service went out which in my area it did a lot you never received any credit!

8 months ago

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Diana Owen Aurora, CO

Not to bad. Pretty fast reliable connection with the amount of devices we have in this home. It keeps up pretty well with very few outages.

8 months ago

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Mickey Hood Columbia, TN

Talked to agent on 9/14/2023 and she told me that a $90 charge would be canceled and I had a $0 balance. Xfinity turns around and bills me again for the $90. Called again and talked to Rudolph on 10/16/2023 and he tell me that they have no record of the call and I will have to pay the $90. Don't use Xfinity! and it take about hour just to get agent on the phone.

1 year ago

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ComcastSucks San Rafael, CA

Horrible company. I don’t get the service I pay for. I waste hundreds of hours on the phone with customer service. This company has been ripping me off for years. I can’t believe they can charge for dvr that don’t work, charge for email service that makes my sent emails disappear when I hit send. And the customer service is a complete waste of time. These people are either inept, or they’re criminals. Don’t EVER consider this carrier for ANY service unless you like to waste your time and money.

1 year ago

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Alice Allen Fort Myers, FL

The website is positively the WORST I've ever worked with. Everytime I go to their site, they say they don't recognize my password. Forget about talking to a live person - because that is just out of the question. The system takes you from one automated page to another and you end up getting no where. I was trying to contact them regarding a $24.99 charge and I finally ended up paying it because I was so annoyed with the system. I dread should a question arise and I need to contact someone. Horrible, horrible, horrible system

1 year ago

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Denise Thompson Denver, CO

I have been a customer for many years and normally I receive excellent customer service. However I have been treated fairly badly. I have been on payment plans but unfortunately because of my current situation I have not been able to keep my payments as promised. With that being said I can't help but think there is something that could be done to keep my phones active but I guess not. I will be getting a different service as soon as I can. This is unfortunate.

1 year ago

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Clifford Morris New Cumberland, PA

Comcast alone stinks and every year they are taking something away from you but they have no problem raising the bill. Now they want you to pay for Peacock and that is even another rip off. It was not even worth anything for free. When our contract runs out its over for Comcast. We will go with someone else for internet and stream what we want and will get rid of the landlines and use our cell phones.COMCAST IS A TOTAL RIPOFF

1 year ago

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JS Spaulding Dallas, TX

Awful company. Customer service is useless and are limited at accomplishing anything. I had to email the CEO to finally get somewhere after numerous failed calls to customer service. 3 weeks or so since I contacted them, and WiFi is even worse. It has cut out every single day, several times a day and the streaming App was inaccessible for a good 8 hours today. Not to mention this company’s prices are ridiculous. I’ll be dropping xfinity when I move soon and start paying $75 a month with another company instead of $142 with Xfinity. I’m finished with this nonsense.

1 year ago

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margaret hopkins Queens, NY

I have had Comcast for more years than I can remember. They continuously suspend services prior to the date that the minimum payment is due. When you try to speak to someone, the calls are outsourced to outside the United States and you can’t understand what the people are saying. They have the rudest and most uncooperative customer service reps that I’ve ever experienced.

1 year ago

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Scott Tootill Quincy, MA

Had to call for service on a TV that wasn't working. While the technician was here he fixed that issue but then another TV that didn't have any issues started malfunctioning. Called again for service and another technician came out, still didn't fix the problem. Now for a third time called for service and unable to schedule a tech for 6 days. Totally unacceptable! Their automated system is the absolute worst. You can't get a live agent until you go through all of their bullshit.

1 year ago

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Chrissy Lang Bellevue, WA

I love Xfinity I always have something nice to say and i tell my friends about the customer service. They are just a little too pricey that's all

1 year ago

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Birdie Colorado Springs, CO

Faulty internet consistency. Scheduled a service call. Man came into my house, looked at my modem, said ,not one of ours' and left. He did nothing. $100.00 was debited from my automatic bill payment. I wrote to corporate - no response. Went to local store - told this is what independent technician charged. Called and was told contested bill would be 'reviewed' NO REFUND HAS EVER BEEN ISSUED. This is outright theft

1 year ago

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Laq Terry

The Service SUCKKKKK. Every month there's outage in my area. I have no internet service as right now. A few months ago i went without service for three days. I was told that a technician had to come out. I was charged a $100.00 on my next bill. I was not told about the fee before making the appointment. Today I'm in the same predicament. The service suckkkkk, suck, suck.

1 year ago

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Karrie Albert Houston, TX

I think this company is a potential nightmare. I called xfinity 1800 number and got a foreign lady from China. Not clear what she was saying. And then she rudely disconnected the call on today May 23,2023 at 1:50pm. It's so easy from wherever they are to disrespect the people here getting the service. I will never recommend this company and will make sure I always tell people to read the bad reviews as there are soooo many. I guess they got to large to care.

1 year ago

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Joe d Carmichael, CA

Tom K VP for customer relations just responded to a question Why are the latest boxes only restricted to pairing with one remote? His answer. You don’t need more than one remote And we aren’t changing that. Well he’s no Steve Jobs. We had three remotes so we didn’t have to keep jumping up to find the remote when one of us left the room or got involved with something on our iPad. Just another case of xFinity/Comcast not caring about us, the patrons

1 year ago

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Aelise Davis Knoxville, TN

The WORST customer service I have ever dealt with EVER!!!!!!! I switched to have my phone activated through them my husbands went fine but mine is working. I've talked to hundreds of agents and they all tell me the same thing and nothing works. I am beyond pissed at this point. I keep getting hung up on and no one is really assisting me. Like get it together I am paying for your service! Get it to work!

1 year ago

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Jessica Vazquez Miami, FL

They will steal your money, lie to you, steal your money, treat you badly, hang up on you, keep you on long hold times, overcharge you, and literally do everything wrong and awful to drive you crazy and end up hating them. Save your sanity, time and money. GET ATT INSTEAD!!! I am saving money, they are straight forward, no hold times, excellent customer service, amazing rewards, no surprises, and lots of smiles. You will not be saving with Xfinity you will be driving yourself crazy for false promises. They will commit fraud with your banking inforamtion and take your money. Stay way!!!

1 year ago

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Stephanie VonHedt Pompano Beach, FL

*2 year contract for internet only @ $113 * price always goes up every 3 months regardless of contact. * will charge you $230 cancellation fee if you try to get out of contract. * good luck speaking to CS * if you do you’ll be told something different every time. * service always goes out * I’m being charged for something that CS can’t even get to work ABSOLUTE GARBAGE

1 year ago

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Kanya Hubbard Gallatin, TN

This is the worst company. The service sucks. I work from home and need my internet. I have been without service all day. This is ridiculous. They have no idea when service will be back up and running. No one seems to know anything. When you call you can't speak to anyone just the computer that continues to loop. When you do talk to someone they lie to you because honestly they have no clue to what's going on. I would advise everyone that has Comcast/ Xinifity to cancel their service and go to AT&T. I live in zip code 37066.

2 years ago

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Kesha Hansell Atlanta, GA

I thank it's a piece of CRAP, they are going to make me lose the privilege if working from home in the last three weeks I have experienced more outages than the law allow this is the worst service I HAVE CONTACTED CORPORATE AMD A LOT OF GOOD THAT DID, WHAT ARE They DOING GIVING MY SERVICE TO SOMEONE ELSE SO I CAN'T USE IT, THIS IS HAPPENING AROUND THE SAME TIME EVERYDAY WISH I HAD AN OPTION FOR NO STARS TO POST

2 years ago Edited May 31, 2022

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Sam Kassa Burnsville, MN

They will change the price any time they want with no notice at all. No discount for thier loyal customers. No other cable company in my area that is the ONLY reason I stayed this long. They will tell you the triple play is $99 but when you get the first bill it will be over $170. It is just unbelievable . If you have another option stay away from this company .

2 years ago

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Anthony W Distasio Clinton, CT

Terrible service. The automated system is the worst. They play the same game each year, rates go up without notice (in fine print) and then they "shop" for a new plan for you. In the end, prices go up and services are less or the same. It is unfortunate that our politicians don't address this concern, but they are probably being paid off by Xfinity.

2 years ago

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Marci Randall Sandy, UT

We have had Xfinity Internet for 15 years. They are great with great customer service. Update equipment regularly and easily send back old equiptment

2 years ago

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Nonya Biz

This company is a complete joke and has the worst customer service I have ever had to deal with in my life. Hour long wait times and they connect you to people in Philippines that know nothing about routers or IP addresses or how to even login to fix your issue. Then they promise to call you can with a higher level of tech support within an hour and never call you back.

2 years ago

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Alex Kim Canal Winchester, OH

Currently Xianity customer now, order for Modem for over month still waiting on orders arrive each time call to customer service same information over over and re-orders 4 times still not shipping and they say this order pending processing this order will shipping 3-5 Biz days have to be pay for additional shipping charges and customer service either Transfer to other Depts and transfer nothing help but you have to be poor service deal with Xfinity and payment more High amount and nothing Fix ! really awful

2 years ago

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Juan vega New Haven, CT

I have this company for a while for internet service and tv now I’m thinking to leave it since is so hard to get issues resolve the customer service is really bad sometimes I call them and explain my issue then you get transfer to someone else and I have to explain everything all over again

3 years ago

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Julia UP Southbury, CT

Xfinity doesn’t have unlimited internet, and its overage fees can stack up fast. Their equipment is expensive, but if you bring your own cable modem to save cash, you’ll miss out on all the snazzy X1 gateway features.

3 years ago

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Joe Detroit, MI

Internet went out for some reason, originally was told it was going to take two days for them to come out here and fix it, which is already a bit much, never received a confirmation for the visit and when called was told that we did not accept confirm it. Now being told that it will take them four days for them to get out here. Have had problems with customer service and overall service in the past too.

3 years ago

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Pazzo Miami Fort Lauderdale, FL

Their customer service used to be one of the best. It is a nightmare trying to reach them nowadays. You Are in a such bad mood by the time you finally can speak to a real person, you feel like screaming at them. Canceling your service is very difficult. They are very misleading when you start your service then lie in your face when you are trying to cancel your service. Their fees are too high. They do have the best internet in my area, unfortunately.

3 years ago Edited September 14, 2021

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Kavita Kumar Spanaway, WA

Horrible service. My bill just went up without me being notified about it ..no email no calls nothing ..boom bills high.. called today spoke to Omar in customer service..guy had the nerve to tell me to look for another carrier if I find something better than there price. Simply he does not care if I'm a long time customer with xfinity with no late payments and no complaints. Thank you xfinity for all this years service. Time for a change now .

3 years ago

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Antoinette Greenberg Chicago, IL

If you work from home. Their service techs must be way overworked. My internet went out with no warning, I had to wait two days to get an appt. , and now I've waited hours over the scheduled time and tech is still a no show. I don't blame that person, but the company doesn't want to spend the money to hire enough repair techs. Which leaves anyone working from home with no internet service at unpredictable times. Also, they've sent a lot of their customer service overseas and it's a disaster. The overseas reps read from a script and can't help at all.

3 years ago

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Dr. Erin Jones Murfreesboro, TN

Comcast has the worst service that I've ever experienced. I was driving today and almost had an accident because the automated system kept asking for me to press prompts instead of directly allowing me to press a button to request a live agent-or use speech to request a live agent. I called back 4 times and ended up in the wrong place each time. I also spoke with 2 agents today that were both incompetent and clueless about where I needed to be transferred through to address a billing concern.

3 years ago

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Michael Farmer Jacksonville, FL

Everyone here commending comcast for good service is a LIAR !!!! Xfinity customer service is 2nd only to their internet and TV service which is the worst in the world. Comcast is in competition with AT&T to see who can be the worst and most insulting in the world. Most of the agents speak ghetto ebonics and I believe on purpose to confuse and alienate the caller. Comcast is the worst ISP in the history of ISP's.

3 years ago

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Msdaisy70 Clarksburg, MD

Comcast Cable one on one customer service is in decline. The hold times when calling are long. Mostly everything is automated and you can rarely reach a live person.

3 years ago

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Baltimore Baltimore, MD

Slow speeds despite paying A LOT for high speed internet. Issues with router connection or data or whatever failure on behalf of Xfinity thus losing internet in the middle of work meetings. The tools they have to reconnect are a huge waste of time and don’t do anything to fix to issues. Had to spam text OUTAGE to 266278 and for some reason that worked to IMMEDIATELY get my internet connected.

3 years ago

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Raven Brodsky New York, NY

Over priced and be very careful of the wording in the contract. Two years of less bandwidth (unless I was on at midnight or later) due to saturated area traffic was infuriating. Especially when I could ping test it and see I got what I paid for less than a third of the time I was using my internet. And I couldn't get someone else for service because I was locked in for two years or had to pay a extra fee. (I bit the bullet and paid that fee eventually.)

3 years ago

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Gg Bristol, CT

Expensive expensive,expensive. Great customer service a solid 10. If they had a plan that didn’t cost a arm and a leg they would be king. Great on demand but movies they offer daily are old and stale.

3 years ago

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Kelsi Johnson Denver, CO

Wish no stars was an option I went to xfinity thinking I would save some money NOT THE CASE as a single mother of 4 still having to collect unemployment due to covid I was in need of a good deal I was quoted $117 a month so tell me why my card has been charged $193 for the last 2 months I only get $315 a week from unemployment this is literally the crappiest service I have ever had and a data cap for $200 a month really?!?! I will be finding a new provider bring me to court send me to collections I do not care I did not agree to almost 200 a month for the worst service in Kansas City

3 years ago

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Jhoe ,

I've been using its internet service which is 1000 mbps for the last 3 months in Grand Rapids, MI, and it keeps getting worst. I am only gettting 75 mbps on average per day, and the highest internet speed I've got was 497 mbps in the first month. I contacted them multiple times, and they responded that this shouldn't be happening and that they are sending technicians to fix it right now, but they already sent them three times, and nothing happened. Since I am in a 2-year contract, I can't wait to switch back to AT&T because they were more reliable and the internet speed was very consistent.

3 years ago

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ang Milwaukee, WI

I hate that they offer new customers better pricing than exhausting customers. Every year I have to call in to negotiate a new price. It’s a hassle and if I had other options in my area I wouldn’t be a customer.

3 years ago

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Mason Allen Pleasant Grove, UT

The internet itself was great when I had it at home. Everything loaded well and when it was working, it worked well. We had a couple run ins with technical issues with the devices and needed people to come and service them.

3 years ago