Name: Comcast Xfinity Internet
Rating: 3.4

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Keith LeMoine Groton, CT

Terrible service, unreliable. We would completely lose service 1 to 2 times daily and the strength would waive up and down constantly. Everyone in our town and surrounding towns experienced the same issues. By the way we had the highest pay offered and it didn't make it better at all. Very expensive for terrible service.

9 months ago

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Linda Selzer Boston, MA

I am not giving them one star for their actual service, but more for their customer service. From what I have heard Comcast is trying to make it even more difficult for customers to reach a real person. I spent a half hour going round, and round, with the robotic voice before I actually got someone and the robotic voice did not understand or have an answer to my question. As a result of this experience, I have been calling around to other companies because I would like to switch from Xfinity.

9 months ago

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Doug Harbour Denver, CO

They continued to raise their rates until their service was not a good value. They have a monopoly in my area and use it to over charge for their service. They have a courtesy service that will come pick up rented equipment. The problem with it is that they came on Sunday morning while everyone is attending church service

11 months ago

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Laurie Shannon-Bailey

I have been a Comcast customer for over 30 years. The service is top notch and they strive to resolve problems and concerns efficiently.

11 months ago

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Gary Arnold Roseville, CA

Very fast and reliable service. I rely on Xfinity Internet to work from home and attend meetings online. Always dependable.

11 months ago

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Jayashree Tatavarti Brisbane, QLD

This is basically only service provider available in my area and monopolized the market. There is no competition and they keep increasing prices according to their wish. Unless you call retention and spend half day and argue, you will not be given the hidden deal they have that you may be able to afford.

11 months ago

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Tyrone Walton Atlanta, GA

Has served all my internet needs with lighting fast speed and very short down time iin the event of an outage or times when high usage in your area. Comcast can handle anything from single plans to bundles.

1 year ago

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Talliscia Irby Richmond, VA

I've been a loyal customer for 20+ years!!! Overall they have been reliable until recently. I've been having internet issues but they send out reliable and knowledgeable technicians.

1 year ago

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Jowara Morgande

They offer great speeds of internet and quality services. We had an outage and they gave us credit for our internet service. Awesome customer service team.

1 year ago Edited October 5, 2023

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Cindy Goad

I have used Xfinity mobile Xfinity Wi-Fi and Xfinity cable since 2012 yes I have been some problems but they have always been solved to my benefit customer service is amazing

1 year ago

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Lil (LTP)

I have to say I have a love hate relationship with Xfinity. But I am ok with the service I am getting now. The internet comes and goes at times but not as bad as the first time I had in Florida.

1 year ago

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Crysta Metz Chicago, IL

I like that they have available programs to help low income families. I don't like that I had trouble figuring out how to cancel my account after trying to move and not being able to have my service where I was moving to. Which was in town and made no sense as to why service didn't work there.

1 year ago

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A White South Bend, IN

Xfinity seems pretty expensive for the service. Our internet lags a lot and and we are constantly rebooting the modem. We purchased the pods which are supposed to extend the internet to other areas, and we cannot even get it to work on our deck which is 10 feet away from where the pod is plugged in.

1 year ago

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Pamela Lemieux Brattleboro, VT

I have been a customer since 2018 and haven't had many issues however I was not notified that my 2 yr plan had expired and so my bill went up dramatically. They could have better commu inaction with there customers. As well as being charged for your cable box and modem they should be a bundle deal.

1 year ago

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James Koller Seattle, WA

Comcast... big company, and so-so customer service. Was so bad at one point they changed their name to Xfinity. I dropped them for dish a long time ago and never looked back. I hear they have gotten better but I am actually no longer in an area that they service.

1 year ago

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Adam Taylor

We had (my partner and I) Xfinity Internet. We were paying about $140/month for just Internet. We had originally gotten the service at around $40 and have just watched it skyrocket in price. We've now got Verizon 5G Internet service to go with our phones for $25/month and a guarantee to not go up. Although the Xfinity Internet Service worked fine, it was not worth the money and ALL the alternatives are cheaper and, in my opinion, just as good.

1 year ago

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Sharon Lewis Saint Paul, MN

I have had Xfinity internet for two years. I have had great service via customer service and installer. No problems with the app. Reasonable prices for service.

1 year ago

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Bryce Coonce

I've been a valued customer of Comcast (Xfinity) for MANY years now. They have proven to hit the speeds promised and customer service is better than their competitors. This is the main reason we stay with Xfinity.

1 year ago

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KC Memphis, TN

I've had Xfinity for years. They offer affordable internet packages. I rated Xfinity 4 stars because customer service need to be improved. As a customer I'd rather speak to an actual person verses a bot.

1 year ago

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Alex Indianapolis, IN

I am so glad to be rid of these scumbags now that AT&T has laid fiber. Every year, or every few months, calling in to b***c about rate variances or negotiate a new agreement. Paltry ~400 down on a "gigabit" down line, and wimpy 35 up with a 25 ping? I thought you were the elite of the elite! Went to a store to get a D3.1 gateway that could do bridge mode without double NAT. Not a soul in the place had the foggiest idea what I was talking about. Nor did the overseas CSR's. Best way forward here was always to call in and tell the automated system you want to cancel service, then proceed with your regular request with the stateside rep. The most disgusting tendency I have observed on the part of Comcast is predatory sales to seniors. I volunteer tech support. Nearly every one of them who are Comcast customers have HBO et al, gigabit, premium security, TDMA/CDMA backup, just maxed out everything because the commissioned sales rep has nothing to lose and everything to gain. We are talking beige computers here. It took them 3 months to bury a cable. They did a good job, but the utility locators' flags and marks were loooong gone. Luck of the draw. Oh, and it can cost you more to own a modem than to rent a gateway. Traffic shaping, anyone? Routinely hit higher speeds on a WireGuard VPN than a naked connection. I have spent so much time talking to their customer service that I have the jargon down and often come in knowing more than the idi--the person on the other end of the line. Fortunately other mega corps are encroaching on their territory with better tech, better bandwidth. Kind of a frying pan > fire proposition here. These lords of coax have reigned over we serfs and collected extortionist fees, to what end? Did they improve the grid? No, they bought Disney. Good luck with that.

1 year ago

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Gema Ortiz Orem, UT

Reliable, constant and fast. I have used Comcast Xfinity since 2005 for different reasons. It has been a very reliable service. Technicians are often dispatch within reasonable times, and options

1 year ago

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GeorgieMom Portland, OR

Internet is reliable and rarely has outages. However, I have to make contact each year and threaten to cancel service to stay in a reasonable price range. It is also frustrating that the best deals require bundling when I do not necessarily need these other services.

1 year ago

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M T Buffalo Grove, IL

Horrible prices, horrible customer service. I only gave it 3 stars because its the only service in my apartment complex and without them, id have nothing. Still horrible service though and very limited options for such a high price.

1 year ago

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william reichart Scranton, PA

Love Comcast service,my install was fast and the guy was nice to me and my dogs!They're a little slow on the phone but it was way worse when we had Atlantic Broadband

1 year ago

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Poor Modesto, CA

I will never in my lifetime use this company again. At a very sad and crucial time in my life, and family member dying, I was slightly late with my cellphone bill, and this company simply shut down my ability to text out, call out, only receiving texts from themSELVES. I HAD A BUNDLE SERVICE, with TV, phone and internet. The prices changed constantly. I went INTO THE EXFINITY STORE, to talk to a person about these changes, several times, and was lied to each time. Finally I took all the equipment back, that was refurbished anyway, and closed my account. I confronted the person who opened the original account, because he lied about every. Single. Thing. It has been over a year, and still there are solicitations to come back. The worst experience in my life with a provider.

1 year ago

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D Roisin Riverside, NJ

We have Xfinity at our new place. On occasion, the router will completely stop working and take several minutes to restart. The price for our bundle is definitely much too high, but there is no other provider option in our area, which is a ridiculous monopoly.

1 year ago

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Dana M Little Lithonia, GA

I have had Comcast for years, I will admit I did leave and went to another company but I end up coming back to Xfinity. Xfinity give great service and a truly reliable

2 years ago

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Kimeffa Stephney Sacramento, CA

I love the fast promo service and the easy to use internet connection.i love the fast response from customer service and the great family plans the prices are fair.

2 years ago

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Paula Saint Paul, MN

They have a good selection of channels and my internet is pretty fast and what I don’t like about Comcast Xfinity they charge to much and they should give deals on movies and can pick what channels you like to watch.

2 years ago

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Fred Watkins Los Angeles, CA

Comcast offers many things. Their internet, hard wired is top notch. Xfinity has many hot spots that customers can tap into from away from home, and their customer service responds quickly to your concerns, all in all what most internet providers can only hope for in a product.

2 years ago

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Crystal Nesbit, MS

They do have good internet, however mine went out from time to time, but the worst part is the contract I moved from my apartment and requested Comcast to switch the service to my new address well to my surprise they didn't service my new area so since I couldn't use them at the new address they charged me a cancellation fee.

2 years ago

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Kurt_H Orlando, FL

I don't regularly write negative reviews but this time I am making an exception. It's becoming frequently frustrating relying on the reliability of Comcast/Xfinity. The streaming has become so poor that one is unable to watch live shows like the ESPN coverage of the US Open without interruptions. This is only one recent incident. There are many more. I am so annoyed with the service. I must make a change!

2 years ago

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Tabitha Whitmire Richmond, VA

Service technician was extremely polite and clean. He was nice enough not to stain our white carpets. He was also very thorough when explaining how the remote works.

2 years ago

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Josh Hughes Denver, CO

My experience with Comcast has made me make a vow to never give another dime to them. I had their service for a year, which was fine. They wanted to increase the rate after the year and so I called in to cancel my service. I received a bill for 3 months of service after I had canceled, which I told I would not pay as I had already cancelled per their process. This bill was sent to collections and they refused to remove it. I called back later when working with the collection company to have it striked from my record, but Comcast's service was so awful in trying to give me information. They told me they had no notes of me calling to cancel, though they had it documented the day I called to cancel and said the support rep didn't put notes into the system for that call and so I would be response for the collections charge. Ridiculous.

2 years ago

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Erin Capitena Denver, CO

Really appreciate the flat rate for internet service. They provide additional streaming services (Peacock subscription and option to use a streaming device connected to your tv).

2 years ago

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J B

They perished raise my monthly rate even though I have a 24 month contract with a guaranteed rate. When I call they say it’s because of some random taxes or fee increase. They usually modify the plan to get it lower. Otherwise the service is OK

2 years ago

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Rebecca Robinson Murfreesboro, TN

I absolutely love Comcast Xfinity forever!! If you work from home, you will see that most employers prefer you have Comcast over any other Internet provider.

2 years ago

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shamont mallory

Comcast is one of the fastest and reliable internet services that I ever had. The upload speed are extremely fast and, I can use up to 16 devices for streaming at once. I highly recommend switching to xfinity internet!

2 years ago

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Shahla baig Houston, TX

There customer service n quick response including monthly bills compare to another company is too good… speed of internet is best.. dealing with issues is so quick.

2 years ago

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Jillian Grand Rapids, MI

Xfinity is the best internet service available in my area. Very thankful for their service while working from home for two years. I've only had one service issue in the last two years. It is painful to call customer service.

2 years ago

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Don Daniel Olympia, WA

Competitive prices and reliable service. Had to bump up to a higher usage plan for all our streaming, because our original "unlimited" plan had limits on the usage.

2 years ago

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Michael Bacon Vancouver, WA

Great service, but pretty expensive (granted, it is for Cable, phone, and Internet, but we pay $268 per month and they are saying our bill with likely go up another 15% in the coming month.

2 years ago

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Sheila Transue Seattle, WA

Good service and coverage seemed to be about everywhere I went even free in the city great customer service once I got through but hard to understand the person most of the time due to acsent

2 years ago

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Tamie Johnson Markham, IL

The installer was very knowledgeable and patient he troubleshot my issue and followed up everyday until my speed issue was fixed. My only issue is the price but I guess you pay for what you get and I got a good deal.

2 years ago

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Carol C Denver, CO

Comcast Xfinity is by far the fastest, best interest service around! We have 5 people in our home and all on the wifi. Never lags or caused any problems whatsoever!

2 years ago

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Linda Shipp Memphis, TN

I have been with Comcast since 2011. I can honestly say when ever there is a problem there is always someone to help. they are only a phone call away.

2 years ago

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Snapper Rogers Indianapolis, IN

They gave me a special rate and I received a text that my data was almost gone for the month and I called them and found out I didn't have unlimited, so she said for $25 a month it's unlimited and u get the pods free. I never received the pods and when she changed it to unlimited it took our special price away and it ended up costing us $200 a month for 3 or 4 months I kept thinking I forgot to pay the bill and it was for a couple months and I looked at the bill and saw what she had done. She didn't tell me my price would go up 3x the amount plus the $25. Then I canceled it and asked them could we keep our cell service, they said YES BUT U CANT ADD NEW LINES. So I get a bill 11 months later for over double my regular bill. They started charging us $25 per line and for the tablet. So $75 extra dollars because we didn't have the internet. This was without warning or anything. And their internet is terrible, it goes out every night and doesn't load what u stream.

2 years ago

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Jacqueline Burson

I was having an issue but they were very helpful. And they saved me money by not having a technician have to come out. They helped me over the phone. Thanks Comcast.

2 years ago

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Shon Woo Stone Mountain, GA

There was never enough internet to accommodate my household. Therefore, every month my bill would be substantially higher. The cost of the plan would change every year without prior notification to a larger fee. I was limited to this company based on my address for years. Finally my children received a hot spot from there school and I was able to cancel the service. I was a customer for over 5 years.

2 years ago

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Kathleen LaFratta Fall River, MA

The internet and phone service I get from them is pretty reliable most of the time. Even during the worst Noreasters we haven't lost service. But my biggest concern of course, is the price. I mean it is almost a car payment! Heaven forbid if you want to add a room! They have no competition whatsoever where I live so they got us over a barrel. And they don't reward long-term customers either. They even charge you to move! Technology, I don't think I would miss it if it were gone tomorrow.

2 years ago