Name: Comcast Xfinity Internet
Rating: 3.4

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Mickie Johnson Ogden, UT

We have moved several times but always come back to Comcast for TV & internet . When we have had problems they have come right out and taken care of them.

5 years ago

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Katie Young Charlottesville, VA

I currently have Xfinity Internet and it is usually fine, although sometimes the wifi cuts out and is slow. The customer service isn't great and it wasn't easy to set up. I wish I had a different internet option but there isn't anything better in my current city. The autopay also almost never goes through.

5 years ago

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Cara Marshall Lehi, UT

Comcast Xfinity is expensive. They treat new customers better than their existing customers. Unfortunately, we are stuck with them because they are the only game in town for high-speed internet. We are definitely overpaying. The Customer Service team is nice; they just can't do anything for you. If you can overlook the bad value, the service is good.

5 years ago

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Emily Lindon, UT

Xfinity has been average. The service is not bad, but whenever we have more than a few people at our house, the service slows way down. However, when we did have an issue, they were very quick in getting a guy out to help us.

5 years ago

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Laurie Willis Lehi, UT

Just solid service. Not cheap, but nothing is as reliable. I've tried multiple different internet providers & we always come back to xfinity for the reliability. Great customer service

5 years ago

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Cici Paskett South Jordan, UT

Good internet, the only complaint I have is that they try to oversell you on anything and everything even if you’re a current customer. I pay for what I want and don’t want to be pressured into something I don’t want. But we haven’t had any issues with the actual product.

5 years ago

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Chelsea Horrocks Salt Lake City, UT

A lot of internet companies get a bad rep for jacking up prices- which happened to me recently. But after a quick call they actually lowered my price back down and my internet hasn’t slowed at all! Thank you Comcast.

5 years ago

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Micah Bradshaw Salem, UT

We have had Comcast Xfinity internet for about 18 months now. Faster then our old provider and cheaper too! The connection has only gone out a few times, and never for an extended amount of time in our area.

5 years ago

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Katie Marz Orem, UT

I use this internet provider at my house and my wifi is never down! It has been so great for us and we never have any problems with it. Super good quality.

5 years ago

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Dee Farquharson Washington, DC

Customer service was not the best. speeds would slow down constantly with the provided router. Once we got Google Mesh, the connection was much better. Adding to or replacing the provided router is a must fo consistent connection.

5 years ago

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Ryan American Fork, UT

I have been relatively pleased with xfinity Comcast. My internet speed is consistently fast and clear, but there have been days where my speed gets very slow and can be frustrating.

5 years ago

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HLG American Fork, UT

This is my current ISP. Internet is what Comcast does best. Tech support is hit and miss. There is a huge amount of variability. Some techs are absolutely amazing, many are not.

5 years ago

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Garn L. Arnold Alpine, UT

Comcast in my area is definitely the fastest ISP in the area. And they know it so the aren't quick to help you. The product is good but the service is lacking. They also are the highest charging ISP out there. I'm looking elsewhere because of that.

5 years ago

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Lynn White Gilbert, AZ

I'd give a zero if possible. Cancelled installation several days ahead, tech showed up anyways. Sent away at the door. Began receiving bills. Took months to convince them that we never actually had service. Started getting notices after they "cancelled" service we never had that we needed to return a modem we never got. Company claimed I had to "prove" I never got it. I asked them to show where I signed for it. No response. Spent hours fighting them. Finally thought it was resolved after they sent us to collections and I disputed that and it was dismissed. A year later got a new collections notice. Had to file complaint with FCC. That finally seems to have worked.

6 years ago

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mgillings

I love my Comcast Internet when it is working properly. However, when my internet isn't working, dealing with their customer service is an absolute nightmare. I get hung up on, redirected by their automated system, and put off for days till a tech comes or doesn't come. Unfortunately it is one of the only services available by me, but when it is working it is great!

6 years ago

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Lesa Burgess Pleasant Grove, UT

Comcast was pretty good when we had it. It was pretty reliable. The cost was a bit too high for the speed we had and when we moved they didn't service our new neighborhood so that was disappointing.

6 years ago

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Stacy Kay Salt Lake City, UT

The product is great. The company is shady. Price isn't great. Really don't like that they are the ones with the best internet because I don't like the company. I hate that they are part of the dirty dozen companies, but my apartment only uses this company. Customer service is bad.

6 years ago

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Schon Smithfield, UT

Mostly enjoy the service. They are the best for internet but are more expensive than competitors. I think, however, more people are there bring to other tv choices like Hulu tv, sling tv and others similar.

6 years ago

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Dude What

They constantly increase their bill, but service is well recommended if you are in area that only allow it xfinity!!

4 months ago

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Shaun Combs Kennett Square, PA

Has been a reliable provider over the past 6 years I have been with them. My only complaint is their high prices.

7 months ago

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Allison Bailey Brentwood, TN

The absolute worst. Its unbelievable that in a company that size that you can call and answer 25 things on the call tree and still not get to a single person. What happened to customer service?? Every other utility i called, I spoke to and completed my cancellation request in 2 minutes or less. I would recommend finding another option!!

1 year ago

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Vivian Edward Long Branch, NJ

I never thought I would find a company with worse customer service than Verizon. Xfinity not only has poor online services, when you call, get in line, buckle up and get ready to wait, and wait, and wait and wait and waittttttttt. Still waiting.

1 year ago

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James Kilrain

Good internet service.Unfortunately,it is very expensive.So,you must really take that into consideration.

1 year ago

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Brian Willis Boynton Beach, FL

Anyone that has to deal with Xfinity, GOOD LUCK! THIS IS THE WORSE BUSINESS/CORPORATION EVER! NO CUSTOMER SERVICE AT ALL. Had an issue with a 4k box and they could not help at the store(no manager on site), chat or on the phone( spoke to a supervisor). If we did not pay them through our Hoa I would not have them.

1 year ago

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Spiker Davis Houston, TX

Service is horrible. I set up 2 appointments to service my on off internet. They never called and neither even showed up. Overall I have spent almost 4 hours on the phone to get those appointments. They didn’t even call the next day to follow up. HORRIBLE. Why doesn’t the CEO call like a regular customer to see how horrible it is

1 year ago

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Joseph Rahm Greenwood, DE

Changed boxes to this X1 stuff directions to hook box are straight forward. But setting up the system directions are weak at best. Now I'm waiting on hold yo initialized the device. Man all this for a 200 dollar cable bill every month. This is Bs

1 year ago

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saleem dallal Ann Arbor, MI

Unprofessional people campany try to scam me many times I had to stay on the phone more than 1-2 hours everyone tell me something diffrent that the other they say one thing and they do a differnt thing this company is scaming people with their bill and no one to talk to with a straight answer very sucks company.

1 year ago

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Shattuck C.W Boston, MA

Completely unreliable. Customer service is over seas and has no clue what they are doing half the time. 99% of the time they tell you to unplug your device in restart. Absolutely no accountability to how crappy their service is. If you have another option dont go with Xfinity or anything Comcast

1 year ago

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Tyrone Miller

Comcast must really be in bad financial shape for you to resort to charging a fee to customers for discontinuing their service contract after YOU broke the contract by providing a subpar service which went down multiple times a day nearly putting a small business out of business. Shame on you Comcast!

1 year ago

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Colleen Pottstown, PA

Receive bills rarely over the last 8 months and get charged late fees for not receiving a bill. I started printing them out from the website and sending them in but now am being told they don’t receive the check in the mail. Will be moving very shortly and will hopefully never have to deal with this company again.

1 year ago

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Penny Edwards

We have been with Comcast for years. Within the last 6 months we have had to have 3 modems replaced because we keep losing out internet. The TV also freezes or pixelates. Now on our 3rd day of no cable and no internet. Not sure what us going on but I am done with Comcast!

1 year ago

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corey staples Gettysburg, PA

Horribly customer service, no way to contact a human. Automatic phone systems tells you to just make the changes online, but the website isn't working with no way to reach someone to assist. Can't email them and the live chat agent just speaks in circles.

1 year ago

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Alison Taylor Decatur, GA

I work from home and generally spend 1 day a week troubleshooting internet with customer service being worthless. They constantly raise rate for the same service and you are held hostage to limited area providers. I would use any other option if I could.

1 year ago

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MHC Detroit, MI

have had xfinity for 4 months. unannounced random price hike has already occurred. i have to reset my router consistently, and have had several days each month without service and needed to relocate since i work from home. unreliable quality unreliable billing.

1 year ago

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Jennifer Sanchez Chicago, IL

Worst company. Customer service sucks. They put their machines to text you , so they won’t have to deal with you. They rip you off after paying the extra fee for breaking the contract a month before it’s over and still charge you the next month like you still have service and don’t want to pay you back . Bunch of rip offs

1 year ago

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Eid Rehmat Collierville, TN

I have internet service with Comcast since 2010 I don’t remember having any issue with my internet

2 years ago

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MARIO Atlanta, GA

Trying to pay a bill instant customer support but I’m convinced the longer wait times for tech support are to get you to hang up instead of them actually fixing the shitty network.

2 years ago

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Chris Kaneohe, HI

Terrible, I lost internet connection for a month and they still charged me. Then when I cancelled my account, I get an $80 early cancellation fee two months later without warning or having anything in writing saying there were any fees. Never using again.

2 years ago

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Robert Mott Leslie, MI

Excellent service even where I am at. I've had other service as I move a lot and Comcast Xfinity is the best by far.

2 years ago

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Owen Slye

I’ve had Xfinity as my service provider for years and the internet is always great and at the speed I’m paying for.

2 years ago

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Bryant Ho Bothell, WA

The company is a liar, they told me my premium monthly service should be a lifetime the price never changes. Now in December 2021, they raise the price. So are Comcast Xfinity customers please check your statement they have raised the price on you too.

2 years ago

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Connor Smith Port Saint Lucie, FL

The internet is fast does not lag. The price is reasonable with other internet providers. Use can use a lot of devices at one time.

2 years ago

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Derek Dempsey Charlotte, NC

They try to talk about the weather in your area when all you want to do is pay the cancellation fee. First guy said I could pay it after 24 hours of canceling. The next lady said it could take 30 days for them to figure out the prorated amount. It’s simple math people. It shouldn’t take a month to run some numbers.

2 years ago

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Frank Cotton Houston, TX

My service is out every other weekend then I have to wait till Monday to get them to come out this is the fourth time I’ve had to have a technician come to my house to fix the issue xfinity is trash they only want to fix the issue on their time they don’t care about their customers I will be leaving them very soon

2 years ago

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J. Garrett Lansing, MI

Having Comcast internet is like choosing the lesser of the evils! Sometimes they have quality internet, sometimes they don't. Sometimes they have great customer service, a lot of the time they don't.

3 years ago Edited July 20, 2022

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Danyel Ewing Santa Clara, CA

Great customer service, not good wifi service. I loose connection at all times of the day. Have gotten a new modem, have had everything tested. I work from home, this interferes with meetings with customers. Unacceptable.

3 years ago

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Abused customer FL

Very bad customer service. I’m disabled was on the disabled line and the women was not helpful and I had to get what she said ! I’m stuck for 2 years and I can’t even get on my internet !!!!!!! be VERY Careful is your disabled because they don’t help you at all . I have a contract for 2 years I’m unable to use.

3 years ago

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billyne21 Vancouver, WA

Internet is fairly reliable but far from perfect. The monthly data cap is the worst customer service move of all time. I hate this company for that but coupled with a 2 year contract, there is nothing I can do.

3 years ago

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beverly84 ,

the connection the offer is really stable and i like to wide range of plans suiteble for any costumer.- great job guys!

3 years ago

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Jay Trujillo ,

I’ve been using Xfinity internet for over 15 years. Really good service. It’s been reliable and fast.

4 years ago