Name: Comcast Xfinity Internet
Rating: 3.3

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Linda Gant Niles, MI

Xfinity keeps raising their rates-even if you have a 2-year contract with them. They DO NOT have a strictly US based customer service. It is extremely difficult to understand 95% of the representatives. They say they have increased our speed with new equipment-not true!

3 years ago

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Pacific Austin San Francisco, CA

I have had Comcast internet for over 10 years in various homes that I’ve lived in. The speed has never been as advertised and the costs keep increasing. We needed to add two WiFi extenders just to get slow upload speeds in our home.

3 years ago

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Mike Miscik Michigan City, IN

Been with since 1984 and they been there when ever I need help with something and their price for wi-fi is very good to.

3 years ago

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Baker

Internet goes down about once a week. Speeds are fine and I’m used to hitting the reset button on the modem to get everything back up and running. Still better than AT&T

3 years ago

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Marissa Rogers Yakima, WA

Their service is great. Their customer service is terrible. Every time I have to call, it makes me sick. They act like they've never talk on the phone or used a computer in their lives.

3 years ago

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Veraneec Richards Chicago, IL

Xfinity has amazing customer service representative’s! I would recommend there services to all of my friends and family. Thanks!

3 years ago Edited April 4, 2022

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Mani Rai Pittsburgh, PA

Good internet service. I am with Comcast Xfinity since from Six years I have still same plan running good. Service is good .

3 years ago

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Shelley Berardi Lancaster, PA

Lot to choose from sometime a little overwhelming. Customer service will help you the best way they know how. The only thing is the price could be less.

3 years ago

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Danielle Oleary Peabody, MA

Xfinity is ok. They are expensive. The wifi is pretty good sometimes it lags. The cable is inconsistent it goes out randomly. The customer service agents are good just takes forever to get someone.

3 years ago

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Abdul Alim Buffalo, NY

Used it while I was in Michigan state for 2 years. Great service. Actually helped 5 other friends to switch to comcast, they couldn't thank me enough.

3 years ago

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Emma Higley Portland, OR

Products seem overpriced. Especially when there are so many more choices for entertainment than there used to be. Companies like Hulu, Pluto, etc make cable seem overpriced. Customer Service is difficult to contact & often requires long waits for service and/or repair.

3 years ago

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Rick Walkuski Houston, TX

I was late (15 days) on payment, usually getting a ‘friendly’ reminder, sometimes 6 weeks later, but we’d square up. Thanksgiving weekend, they cut me off, no warning, no ‘friendly’ reminder, nothing. Tried to call & square up, closed for the holiday. No football, disappointed guests. I turned in the equipment & went with their competitor. Years later, they send an invoice & turn me in to the collections, for the equipment. I contest while they give me their lawyers number. Called many times, left messages with NO acknowledgement.

3 years ago

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Debbie Cox Charlotte, NC

The internet service is excellent but I rated a 3 because the customer service is not very good. I always get someone that English is not their first language and it makes the call very difficult.

3 years ago

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Michael Surber Little Rock, AR

Loved it never had a single problem with Comcast. It always worked great. Highly recommend! Internet service was amazing never had any problems!!

3 years ago Edited February 14, 2022

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Amber Widener

Always had a good experience with Comcast! Great customer service & by far the best internet, phone and tv service. All for one great price!

3 years ago Edited February 14, 2022

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Bjorn Velasco Houston, TX

I love Xfinity! I’ve been with them for 3 years. Excellent deals and they really work with you if you find yourself in a jam, late payment.

3 years ago

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4vampee Chicago, IL

It is okay. However, we have unlimited but it isn’t actually unlimited and our monthly bill is always very high. I don’t understand why they state unlimited when there is a cap.

3 years ago

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Ashley Thompson Sherwood, AR

The internet has been great and there are very few "slow times". However, the price is always climbing and that is the only negative.

3 years ago Edited July 19, 2022

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M. Nielsen South Bend, IN

Can never get thru to customer service, I've been trying to switch my plan and have waited and waited and waited I don't have time to sit for hours it costs way too much and is not reliable at all.

3 years ago Edited July 20, 2022

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Dara Bottenhagen Chicago, IL

They have been my internet service for many years. Not too many problems but sometimes waiting and communication with people working for them on phone hasn't been that great.

3 years ago

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Patrick Visalia, CA

I really do like xfinity Internet and telephone service. I have had them for about 2 years. I've only had about 3 outages the whole entire time but it didnt last very long.

5 years ago

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Nichaela Jimerson Detroit, MI

I love the internet speed but the bill is outrageous. I don't think prices are reasonable and they offer better deals to new customers instead of loyal ones

5 years ago

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MissHmong95 Utica, MI

It's not too bad, but during the middle of the night my wi-fi keeps getting disconnected and I don't like it. Since I game too it's not good for gaming consoles at all. It works good some days but not everyday.

5 years ago

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Kogan Powell West Valley City, UT

Xfinity has always provided a good connection and I rarely have to "reset my router" etc. Very professional and reliable service.

5 years ago

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Mia Tallahassee, FL

For the most part okay, never really had an issue until recently. Bought a day pass for internet, closed my laptop, then opened it back up and it exited me out after I already paid. I could not get back into my account.

5 years ago

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AJ & Maria Ferguson Riverton, UT

Poor company, poor customer service. We had agreed to have Xfinity be our internet provider. A new cable line had to be buried from the street to our home in order for that to take place. We had technicians come to our home to install the internet in our home 3 times and the outside line had still not been installed. Poor communication in their company. Two of the technicians suggested that they could just lay the cable over the lawn and driveway. Ridiculous. The third time we canceled and declined services. Two days later we got a message that our cable line had been buried. Ridiculous.

5 years ago

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Janie Dennis Tallahassee, FL

Xfinity has much better customer service than AT&T! AT&T's service might be faster but Xfinity is still good! They are cheaper as well!

5 years ago

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Adria Riverton, UT

We’ve tried all the other providers but have never found one as reliable as Comcast. Welove it and rather have any issues

5 years ago

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Holly Brown Metairie, LA

My first internet I have gotten myself for college, and one I still stand by. Thankful for the easy setup and the fact that it didn’t break the wallet.

5 years ago

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David T Ogden, UT

We had Xfinity and the connection was fine, but I didn't like that the rates went up and they were willing to offer better rates to new customers than their loyal customers.

5 years ago

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Lindsey Newman American Fork, UT

I think we get a fair price and I don't remember the last time we had an internet issue or had to call to get something fixed

5 years ago

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GS95ER Baytown, TX

Pricey, but most readily available. Haven't had many issues with speeds, but occasionally will get unexpected service interruptions. Having access to the hotspots around town is valuable, however.

5 years ago

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AmyConder22 South Jordan, UT

We have had comcast in the past and their service has been good however after their promotional period is over you are always paying so much. Now we don’t even have them as a choice.

5 years ago

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J M Rigby, ID

I’ve had it for 13 years. I don’t like it at the price goes up quite often every month every other month. Seems to work just fine. They don’t tell you what deals are the best they just let you spend money

5 years ago

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Ariyanna Pierre-Louis Tallahassee, FL

Xfinity has always been great with their customer service. I have experienced little to no problems with them. I also appreciate their variety of cable packages.

5 years ago

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Mickey Mangum Long Beach, MS

Absolutely the worst customer experience I've ever experienced. I was moved to a location that did not have Comcast service. I paid everything in full and canceled the service. I spoke directly to them and was assured I had pail all I needed to. Fast forward several months and I get a call from a bill collector saying that I was being sued for past due amount of $150 in cancellation fees. I had to formally dispute the situation and spent many hours on the phone getting it fixed. Terrible.

5 years ago

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Breannah Brooks Jacksonville, FL

My experience with xfinity WiFi is very good. It barely goes out and it is faster than any other WiFi I’ve had before.

5 years ago

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Nathan D. Warrendale, PA

Xfinity has a monopoly in the area I am in however the service has been reliable, I wish they offered cheaper options for having internet only instead of being forced into a bundled package with home phone and cable.

6 years ago

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Crystal Edwards Pleasant Grove, UT

We have had this service for over 4 years. It has provided stable and reliable internet. We were just upgraded to a higher speed at no charge!

6 years ago

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Jen Clarks Summit, PA

Just got xfinity hooked up. Still getting used to it. Don’t like how it doesn’t have the same channels as DVT. Also, when watching tv, our volume gets really low and we cannot hear. Then it comes back up really loud. Tried to fix the audio but no luck.

6 years ago

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Amy Boren American Fork, UT

Connection within our home is fine. Every now and then we have problem with downloading movies on the tv that is related to the connection. Wish is was faster and more reliable.

6 years ago

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Don Boren American Fork, UT

The connection speed is always excellent. I didn't like their router because it didn't have enough outputs for hard-wire ethernet connections.

6 years ago

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Cynthia Carman American Fork, UT

Xfinity's overall service is pretty good, however there are some times when our internet becomes extremely slow and it sucks to have slow internet. Customer service has always been very helpful though.

6 years ago

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ave Pleasant Grove, UT

Its awesome I love that even if you don't have Exfinity TV you still get to pay for wifi and they're wifi is just about everywhere!

6 years ago

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Ron Durfey Pleasant Grove, UT

I have loved the service I get with Xfinity internet. However, the price of their service is expensive and they lock you into a contract that you can't get out of very easily. The service is awesome but the price is not.

6 years ago

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Breanne Stanko Logan, UT

Good coverage in our house. My parents had this for our internet provider. It worked really well when it was working. however it always stopped working and took forever get it up and powered again.

6 years ago

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Megan trauba Draper, UT

We use Xfinity for the WiFi at our house and it works really well. It's super fast and works well for my phone and laptop.

6 years ago

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Braden Stanko Smithfield, UT

Great coverage in my home. Was able to reach all rooms. The WIFI worked really well. Had some problems with it not working at all but easy to reset!

6 years ago

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Tracy Hill Draper, UT

I thought this internet service provider was just alright. Sometimes our service was slow but sometimes it was great. It wasn't my favorite but the customer service was always helpful

6 years ago

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DJ Forest Grove, OR

Alright internet with terrible customer service. Internet so were always slower than advertised, and will an almost complete monopoly Xfinity had no incentive to improve performance in my area. Cancelling service was a chore and the company doesn't allow cancellation sooner than ten days before the desired end date (a restriction that regular utilities do not make)

6 years ago