Name: Comcast Xfinity Internet
Rating: 3.3

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Robert Cook Germantown, TN

Once the system is installed,it works great. They have a real problem installing the service.

7 years ago

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Victoria Williams Aliquippa, PA

Great quality service. Friendly customer service representatives whenever a problem arises

7 years ago

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l hess Redmond, WA

satisfied but a bit expensive...................................................................................

7 years ago

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Pierre Pomeroy Fremont, CA

best customer service, fastest internet speed, best TV service at reasonable cost

7 years ago

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Saveene Brown Jacksonville, FL

Awesome Service. fasty and reliable service. I alawys recommend them to myfamily and friends

7 years ago

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Jeanne Gravitt Salem, OR

too many problems, too expensive for how much you have to pay. No sure if this is your "magic" 40 characters or not...but I'm done

7 years ago

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George Hobby Murfreesboro, TN

They have turned off and on for years now. The reason is they refuse to make my pay date (Social Security) 10 days after their pay date. Result is late fees and suspending services every other month or so.

7 years ago

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Valerie Hopkins Harker Heights, TX

Fast Internet speeds, reliable service. Quick to help fix any issues we may have. Lacking one star because it's pricey!

7 years ago

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chandler

unethical and deceptive business practices, constant overcharges for service, nonexistent customer service, failure to correct mistakes. Sales people that flat out lie to you

7 years ago

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John Carpenter

They have the highest internet speeds, best programming and the phone service is great

7 years ago

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Angela M. Carter

They do alright as far as tv services. The internet signal never comes in full. Out of five bars, sometimes I barely get three.

7 years ago

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Neesie

They were amazing for a long time and at one that me I would have given them 5 stars but lately it crashes and it slow.

7 years ago

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Dale Ash Sandy, UT

I've never had problems with my internet with Comcast/Xfinity. It has been fast and reliable.

7 years ago

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Kent Jensen Newberg, OR

Good reliable service. Not many problems, but if you have a problem, troubleshooting is a little hard.

8 years ago

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BWeller

Had to cancel service due to moving and they did not provide service in the new town we were moving to. They wanted to charge hundreds of dollars for cancelling due to not being able to have service but they also never had any intention of providing service in the town we moved to.

1 year ago

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Patty Chrisawn

poor customer service if you are moving. each tech says something different. so if you plan on moving, go to another provider. Charges for service early termination even if Xfinity does NOT have service in the new area. ... NOT fair to the customer.

1 year ago

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Sharon Glass

Had this service and for a senior citizen, they were always raising their rates. Terrible customer service and if the service went out which in my area it did a lot you never received any credit!

1 year ago

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Diana Owen Aurora, CO

Not to bad. Pretty fast reliable connection with the amount of devices we have in this home. It keeps up pretty well with very few outages.

1 year ago

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Michael Blitz Hicksville, NY

We have comcast Xfinity at our FL condo. Lots and lots of outages, very hard to get customer service on the phone (typical wait is more than 40 minutes), equipment seems to fail almost every year.

1 year ago

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Kimberly Marasco Ft. Pierce, FL

We use comcast for internet only but they provide very fast internet connection, so I highly recommend them

1 year ago

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Tiffani Dally Brighton, MI

We were forced to switch to xfinity when we moved because they are the only provider that covers our area. They have provided horrible customer service and the internet quality is equally as bad. It is always SLOW and laggy no matter what "high speed" we pay for.

1 year ago

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Carol Tampa, FL

So happy to have Comcast/ Xfinity as my provider. Great customer service and quick and easy technical support

1 year ago

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Estefanie Franco

The one thing that makes it hard to continue with Xfinity TV is the price. High prices and everything is an add-in. Internet service is great and competitive.

2 years ago Edited November 21, 2023

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Tanika

Comcast has the best and most reliable internet on the market. The prices are comparable to the service they provide.

2 years ago

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Michelle Kuykendall

Comcast has very good internet connection in my location. Even when the weather has been bad we still had service most of the time.

2 years ago

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J Adams Charlotte, NC

Former customer of Comcast Xfinity Internet. The speed was good but not great. The price for what they did provide was excessive. Customer service was even worse and normally the issues were not resolved with the first phone call.

2 years ago

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Katey Wheeler Santa Rosa, CA

Reliable service at our house with Xfinity. We had an issue with cable once but they replaced our box quickly.

2 years ago

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Maya My McDonough, GA

They made sure to take my money before telling me they couldn't service my unit. Should've known that just by the address! Then they tried to refuse returning my money. Customer service was friendly though but the company sucks.

2 years ago

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robert weaver Lewistown, PA

Affordable and reliable service. Customer service though sometimes hard to understand have done a good job resolving any issues that arise

2 years ago

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Rebecca Tucker Oakland, CA

Extremely happy with the service as well as customer service that they provide. Internet speed is excellent.

2 years ago

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Katherine Domorod Newark, DE

Unfortunately, like everything else, Comcast Xfinity is pricey. So far I'm willing to pay for the dependability and good customer service.

2 years ago Edited July 1, 2023

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C C Foley, AL

If xfinity is in your area, you should use it. Easy to stream multiples movies and games at the same time!

2 years ago

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Maybeline Sandoval IL

I enjoy having Xfinity. Sometimes they do overcharge but they try to find a way to help. I been a loyal customer for 5 years now.

2 years ago

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Kairos Enterprises LLC Olathe, KS

Their service is average. They are hard to reach and often have representatives that English is not their first language, making it hard to communicate your issue.

2 years ago

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Hasnain Ali Columbus, OH

Not satisfied with their service. First, they charged me for installation even though it was their fault that their was no connection in my house coming from the outside. Customer service is really bad. Internet drops from time to time

2 years ago

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Ganiat Harris Silver Spring, MD

With over 30 devices and appliances using internet, there’s no delay on downloads or accessing info.

2 years ago

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Crystal Batavia, IL

This company was awesome at our apartment but turned into a complete nightmare at our house! They did not show up for an appointment twice and we were left without internet for days! I run an online business so this was totally unacceptable! We ended up using a different company when they failed to show up for the second appointment!

2 years ago

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James Walker Lithonia, GA

I really hate comcast service , I left comcast because they alway changed the price on my cable and internet bill . Why do I have to monitor my bill every month for secret fees they try to skip in every month ?

2 years ago

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Penny Nata Colorado Springs, CO

Very kind and reliable. Always there when problems arise.And quick to help with your personal needs.

2 years ago Edited March 1, 2023

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billi smith Tucson, AZ

I feel it does what we need for our house. At this point we have no complaints. It has only gone out a few times. We have only had it for 7 months.

2 years ago

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Brenda Rogers Indianapolis, IN

This company gets u wrapped into extra charges and they don’t tell you They let u find out when u get your bill. The customer service doesn’t care if they have done u wrong and they will gladly let u change companies they don’t care And their internet goes out every week for at least an hour.

2 years ago

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Colleen Virginia Beach, VA

They had the speeds I needed for my home office and when my bill increased unexoectedly, they would work with me for a new plan.

2 years ago

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Tuchette Torres-Lee Leesburg, GA

My service was always disrupted. They have issues during storms. Poor customer service. Not helpful. The reps are outsourced so it’s difficult to communicate with them. We relocated and they took money for breaking the contract. Refunded me $1.

2 years ago

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Who Knows

Comcast xfinity internet has been great so far. No fluctuations of internet speed. Customer service have been a huge help for me

3 years ago

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Christeen Young Bellingham, WA

Great customer service very patient and prices are great they even found a special program that fit my needs.

3 years ago

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Matt Harvey Minneapolis, MN

I will never use them again. Comcast was the worse provider I have ever used. Sent me a box. When I wanted to return it, they sent me another box and billed me for it. Customer service will tell you what you want to hear to get their good review. But not do anything to really help you

3 years ago

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Amarie Rodriguez Houston, TX

Comcast is great! Internet is fast and I haven’t had any issues. My bill is low and I highly recommend them.

3 years ago

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Dwayne Holland Toney, AL

I had real good service with Comcast. I liked the quality and variety of package deals. I'll definitely recommend them to you

3 years ago Edited August 18, 2022

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Brad Kendzora Oakland, CA

The speed is good. I had a good price under contract but after the discount expired, they wouldn't work with me after my bill increased from $30 to $83. Not a great way to treat a customer of 11 years.

3 years ago

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Erin Murphy Saint Paul, MN

I really like the voice activated remote for TV, and my internet speed seems fine for work and personal use, but overall I think Xfinity is overpriced and very difficult to work with from a customer service perspective.

3 years ago