Name: Comcast Xfinity Internet
Rating: 3.3

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Trenton Prestwich Taylorsville, UT

The internet can get over loaded in my area and the repair man response times are slow. Process is normal but nothing is super impressive. My price per month increase without me knowing about it every couple years and I have to call and lower it

6 years ago

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Jeremy Balls Kaysville, UT

Once you get to a representative, they are knowledgeable and always able to help. The problem is getting through the automated phone system to the representative.

6 years ago

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Adam Hellewell Orem, UT

There are only two internet service providers in my area, and Comcast is the cheaper of the two, so that's pretty much the only reason I chose it. Service has been pretty reliable, but every little thing is an extra expense.

6 years ago

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Rosie Hansen Salt Lake City, UT

Have been a customer for a little over a decade and still paying a high bill for just wi-fi only. I've spoken to numerous customer service representatives and they always just give me the run around. Their connection is great, but the price for it is high, especially for just wi-fi.

6 years ago

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BLF Pleasant Grove, UT

We have Xfinity for our internet and it is the fastest and most reliable internet we have ever used. The download speeds are great and not a lot of lag time.

6 years ago

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Donna Evans American Fork, UT

I am glad to have internet in my home. There have been times the coverage has had a problem. Customer service seems always eager to help.

6 years ago

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marlene bennett Salt Lake City, UT

Ever since we switched our TV and internet to Comcast we have been more than satisfied with their State of the Art technology and high speed internet

6 years ago

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S Suguturaga Orem, UT

The company provides good prices and whenever there are concerns you can access a customer service rep online or over the phone and get issues resolved in a timely manner.

6 years ago

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Ryan H American Fork, UT

Do I have to give them 1 star? I had a horrific experience with Comcast Xfinity Business. Their salespeople are liars, their installation crew couldn't figure out how to set it up, leaving my business out of internet off and on for about my first month, the customer service is the worst I've ever dealt with, and their business contract is robbery, making it nearly impossible to exit a contract. I tried to exit but was threatened with $2500+ exit fees. The product(phones and internet) are actually pretty good but the rest of the business model is one to stay away from.

6 years ago

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Zack Salt Lake City, UT

I have Internet through Xfinity. When other providers couldn't provide, Xfinity came through with a fast and reliable internet for my home. The cost is great as well.

6 years ago

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Sunny Perry Springville, UT

Able to call directly to store and speak to an actual person. Answered my questions kindly and directly. Would recommend.

6 years ago

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Shayla Hankins Lehi, UT

Comcast has the fastest internet service with the best prices. Whenever I have a question customer service helps me in a fast and calm way.

6 years ago

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Steve McGarrett Alpine, UT

I have had Comcast for a while now, and unfortunately I have not had a good experience. While having great customer service, the actual product is pretty bad. Bad WiFi and internet speed

6 years ago

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Abigail scoville American Fork, UT

it is pretty pricey for internet that is quite slow, I was not disappointed at the beginning but gradually as time went on internet was slower and slower. I do not live in a rural area so I would expect better connection.

6 years ago Edited September 14, 2021

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Shawn American Fork, UT

I was with mixed with Comcast. Most the time it’s great that when it’s slow it’s awful! Gets bogged down slow way too much wish there was a good solution for Highland Utah.

6 years ago

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Sam Anders Orem, UT

I only have Xfinity because there aren't really any other options in my area. I have a few concerns with the service, but my main gripe with them is the data cap. I wasn't aware of this until I got a notification about surpassing this limit a few months into my service.

7 years ago

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Tate Tomlinson Pleasant Grove, UT

Comcast has good customer service and is good about trying to help over the phone and sending someone if the phone isn't enough.

7 years ago

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Haley Houtz Herriman, UT

We would highly recommend Xfinity! The whole interface of it is simple and the movie options are endless! Plus, the customer service is excellent!

7 years ago

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L. Fowler Pleasant Grove, UT

We have been pleased with the performance of our internet service with comcast. When there has ever been an issue they have been very helpful in resolving it quickly.

7 years ago

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Mel Shipton Salt Lake City, UT

Our only option for wireless internet in Utah. Since it's a monopoly we pay a steep fee for speed. I would sever ties forever, it's my husband who can't live without the internet to watch Netflix.

7 years ago

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Tera Layton, UT

Comcast it's great to have. I like not having to worry about your service being interrupted do to bad weather. The only down fall is the price it can get alittle expensive.

7 years ago

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Anne Marie Milne Layton, UT

I have had Comcast for quite some time and have not been happy with them. I am always having my rates raised for unknown reasons and their pricing never stay the same. I don't feel like they are a trustworthy company and I do not like that.

7 years ago

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Landon Robison Layton, UT

I used to use them as my Internet provider but was always having issues with my bill changing. Each month there always seemed to be some new fee added to my bill, so it made it a really bad experience. Their staff isn't very helpful in explaining why either. Ultimately, I had to go with another company. I would not recommend.

7 years ago

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samuel ocampo Minneapolis, MN

Overpriced garbage. They try to lock you into long term contracts with ridiculous price increases. Predatory company, good thing they're loosing customers to fiber and 5g home internet.

1 year ago

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Eileen Elegant Palm City, FL

Paid bill every month for services NEVER RENDERED!! Horrible spotty service. 23 service calls attempting to fix problem, ZERO RESOLUTION, still continued to bill every month. SCAMMERS!!

2 years ago

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Jon Derr

xfinity customer service is worthless. I'd give them less than a one star if I could. Two days for them to come out to fix my internet. Thats tough to deal with when you work from home. I'm dropping these losers.

2 years ago

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Bud Helgevold Grand Rapids, MI

They didn't complete the installation. Spoke with 7 different representatives without a resolution. Won't remove equipment from my property. Set up an appointment but no one showed. Unethical business practices.

2 years ago

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Seelena Singh Pompano Beach, FL

terrible customer service; very expensive internet service which is constantly going down. they do not allow competing companies in any areas so we are stuck with them. awful!!

3 years ago

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Thomas Enochs Denver, CO

Can we please get my AVS game back on this has been going on too long my big question is I f I pay for nhl center ice what does that have to do with showing the AVS game if not done soon I'm leaving getting a new service

3 years ago

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Lynette Jorgensen Herriman, UT

Xfinity provides fast internet at fair prices. My only complaint is that it is difficult to switch to another plan.

3 years ago

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Adam Dahl Herriman, UT

The best product out there. It cost more than everyone else but you get what you pay for

3 years ago

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Michael Rohr Saint Paul, MN

Xfinity has the most horrific consumer service, their automated system is set to simply provide zero help, and continually loops in circle to waist their customers time. Most horrific experience!

4 years ago

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Jean Pleimann Hollywood, FL

Internet works great in every room. If there is a problem, it is fixed quickly. Good price too.

4 years ago

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Nikki Vann Webster, FL

Does have its moments where it messes up but for the most part it's the most reliable internet service I've had so far.

4 years ago

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Recon Jud Fredericksburg, VA

It should be absolutely criminal for a company to impose hard caps on internet when they know that everyone is teleworking and virtual learning. Was a customer for three years... I will NEVER do business with Xfinity again.

4 years ago

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Julie Rocha Merced, CA

Since switching the only issue I had was my modem died, they had one overnighted to me.

5 years ago

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Sherizah Sahim Oakdale, CA

They are quick to be able to answer any questions i have. Has the channels I want for a good price.

5 years ago

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Eric Metzger Stony Brook, NY

Always enjoyed their employees and their first concern is the safety of their passengers. Employees and their equipment

5 years ago

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Come Caca San Diego, CA

Good internet in my area . Cable kinda suck cuz it glitches and gets stuck way more than it should especially when we pay over $300 a month

5 years ago

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Ryan Mitchell Tulare, CA

Great service for decent price for new customers. Once contract is up, cost goes higher than it’s worth.

5 years ago

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Donna Nicholas Modesto, CA

So far so good. I’ve not had any issues except billing issue on last statement but was taken care of in timely manner

5 years ago

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Denise Longman Charleston, SC

Charges that could not be substantiated. I believe they charge just to make more money. I shared this information with the State of South Carolina, but my credit was still impacted.

5 years ago

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Diane

Sometimes it is difficult to talk with someone. Hard to get through the computer system. Very annoying

5 years ago

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DeeAnna

Working really well! We stream a lot and have no issues at least 8 devices at a time!

5 years ago

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James Dent

excellent service and reliablity. The fastest internet in my area. Great company

5 years ago

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Ron

Have a 2 year contract with Comcast Xfinity. They LIED and rased there rates even though they told me my rates were locked in for 2 years. Know I am stuck in a contract I have to honor but they do not.

5 years ago

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marcus williams

i used to have a bundle that included phone internet and tv but now i only have internet service due to ever increasing pricing

5 years ago

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Stephanie Bertani

Difficult to navigate customer service for live agent. Difficult to get answers.constantly changing website, making it more difficult and less consumer friendly

5 years ago

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Heike

On phone, mobile phone, and internet. I have always had reliable service and customer care!

5 years ago

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Virginia Brookbank

It was so bad I shut it off and am going without. After I shut it off, I no longer had internet but they kept billing me. I had to go to the store and loose my mind in front of everyone in the store

5 years ago