Name: Comcast Xfinity Internet
Rating: 3.4

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Jen Clarks Summit, PA

Just got xfinity hooked up. Still getting used to it. Don’t like how it doesn’t have the same channels as DVT. Also, when watching tv, our volume gets really low and we cannot hear. Then it comes back up really loud. Tried to fix the audio but no luck.

5 years ago

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Amy Boren American Fork, UT

Connection within our home is fine. Every now and then we have problem with downloading movies on the tv that is related to the connection. Wish is was faster and more reliable.

5 years ago

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Don Boren American Fork, UT

The connection speed is always excellent. I didn't like their router because it didn't have enough outputs for hard-wire ethernet connections.

5 years ago

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Cynthia Carman American Fork, UT

Xfinity's overall service is pretty good, however there are some times when our internet becomes extremely slow and it sucks to have slow internet. Customer service has always been very helpful though.

5 years ago

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ave Pleasant Grove, UT

Its awesome I love that even if you don't have Exfinity TV you still get to pay for wifi and they're wifi is just about everywhere!

5 years ago

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Ron Durfey Pleasant Grove, UT

I have loved the service I get with Xfinity internet. However, the price of their service is expensive and they lock you into a contract that you can't get out of very easily. The service is awesome but the price is not.

5 years ago

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Breanne Stanko Logan, UT

Good coverage in our house. My parents had this for our internet provider. It worked really well when it was working. however it always stopped working and took forever get it up and powered again.

5 years ago

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Megan trauba Draper, UT

We use Xfinity for the WiFi at our house and it works really well. It's super fast and works well for my phone and laptop.

5 years ago

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Braden Stanko Smithfield, UT

Great coverage in my home. Was able to reach all rooms. The WIFI worked really well. Had some problems with it not working at all but easy to reset!

5 years ago

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Tracy Hill Draper, UT

I thought this internet service provider was just alright. Sometimes our service was slow but sometimes it was great. It wasn't my favorite but the customer service was always helpful

5 years ago

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DJ Forest Grove, OR

Alright internet with terrible customer service. Internet so were always slower than advertised, and will an almost complete monopoly Xfinity had no incentive to improve performance in my area. Cancelling service was a chore and the company doesn't allow cancellation sooner than ten days before the desired end date (a restriction that regular utilities do not make)

5 years ago

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Trenton Prestwich Taylorsville, UT

The internet can get over loaded in my area and the repair man response times are slow. Process is normal but nothing is super impressive. My price per month increase without me knowing about it every couple years and I have to call and lower it

5 years ago

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Jeremy Balls Kaysville, UT

Once you get to a representative, they are knowledgeable and always able to help. The problem is getting through the automated phone system to the representative.

5 years ago

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Adam Hellewell Orem, UT

There are only two internet service providers in my area, and Comcast is the cheaper of the two, so that's pretty much the only reason I chose it. Service has been pretty reliable, but every little thing is an extra expense.

5 years ago

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Rosie Hansen Salt Lake City, UT

Have been a customer for a little over a decade and still paying a high bill for just wi-fi only. I've spoken to numerous customer service representatives and they always just give me the run around. Their connection is great, but the price for it is high, especially for just wi-fi.

5 years ago

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BLF Pleasant Grove, UT

We have Xfinity for our internet and it is the fastest and most reliable internet we have ever used. The download speeds are great and not a lot of lag time.

5 years ago

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Donna Evans American Fork, UT

I am glad to have internet in my home. There have been times the coverage has had a problem. Customer service seems always eager to help.

5 years ago

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marlene bennett Salt Lake City, UT

Ever since we switched our TV and internet to Comcast we have been more than satisfied with their State of the Art technology and high speed internet

5 years ago

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S Suguturaga Orem, UT

The company provides good prices and whenever there are concerns you can access a customer service rep online or over the phone and get issues resolved in a timely manner.

5 years ago

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Ryan H American Fork, UT

Do I have to give them 1 star? I had a horrific experience with Comcast Xfinity Business. Their salespeople are liars, their installation crew couldn't figure out how to set it up, leaving my business out of internet off and on for about my first month, the customer service is the worst I've ever dealt with, and their business contract is robbery, making it nearly impossible to exit a contract. I tried to exit but was threatened with $2500+ exit fees. The product(phones and internet) are actually pretty good but the rest of the business model is one to stay away from.

5 years ago

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Zack Salt Lake City, UT

I have Internet through Xfinity. When other providers couldn't provide, Xfinity came through with a fast and reliable internet for my home. The cost is great as well.

5 years ago

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Sunny Perry Springville, UT

Able to call directly to store and speak to an actual person. Answered my questions kindly and directly. Would recommend.

5 years ago

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Shayla Hankins Lehi, UT

Comcast has the fastest internet service with the best prices. Whenever I have a question customer service helps me in a fast and calm way.

5 years ago

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Steve McGarrett Alpine, UT

I have had Comcast for a while now, and unfortunately I have not had a good experience. While having great customer service, the actual product is pretty bad. Bad WiFi and internet speed

5 years ago

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Abigail scoville American Fork, UT

it is pretty pricey for internet that is quite slow, I was not disappointed at the beginning but gradually as time went on internet was slower and slower. I do not live in a rural area so I would expect better connection.

5 years ago Edited September 14, 2021

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Shawn American Fork, UT

I was with mixed with Comcast. Most the time it’s great that when it’s slow it’s awful! Gets bogged down slow way too much wish there was a good solution for Highland Utah.

5 years ago

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Sam Anders Orem, UT

I only have Xfinity because there aren't really any other options in my area. I have a few concerns with the service, but my main gripe with them is the data cap. I wasn't aware of this until I got a notification about surpassing this limit a few months into my service.

6 years ago

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Tate Tomlinson Pleasant Grove, UT

Comcast has good customer service and is good about trying to help over the phone and sending someone if the phone isn't enough.

6 years ago

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Haley Houtz Herriman, UT

We would highly recommend Xfinity! The whole interface of it is simple and the movie options are endless! Plus, the customer service is excellent!

6 years ago

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L. Fowler Pleasant Grove, UT

We have been pleased with the performance of our internet service with comcast. When there has ever been an issue they have been very helpful in resolving it quickly.

6 years ago

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Mel Shipton Salt Lake City, UT

Our only option for wireless internet in Utah. Since it's a monopoly we pay a steep fee for speed. I would sever ties forever, it's my husband who can't live without the internet to watch Netflix.

6 years ago

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Tera Layton, UT

Comcast it's great to have. I like not having to worry about your service being interrupted do to bad weather. The only down fall is the price it can get alittle expensive.

6 years ago

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Anne Marie Milne Layton, UT

I have had Comcast for quite some time and have not been happy with them. I am always having my rates raised for unknown reasons and their pricing never stay the same. I don't feel like they are a trustworthy company and I do not like that.

6 years ago

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Landon Robison Layton, UT

I used to use them as my Internet provider but was always having issues with my bill changing. Each month there always seemed to be some new fee added to my bill, so it made it a really bad experience. Their staff isn't very helpful in explaining why either. Ultimately, I had to go with another company. I would not recommend.

6 years ago

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Joanne Tegethoff

Great internet connection. TV service and selection is very worthwhile

4 months ago

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Frank Dukes

Internet service keeps acting up at a specific time every day.

4 months ago

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Sheila M Johnson

I have used Comcast/ Infinity for many years. I think they are very reliable.

5 months ago

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Tammy Williamson San Francisco, CA

I love Comcast although it's expensive it's very rarely goes out.

7 months ago

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Libby Walling Santa Maria, CA

So expensive for just having internet service. They started out at about half the cost and kept increasing their price.

8 months ago

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Eileen Elegant Palm City, FL

Paid bill every month for services NEVER RENDERED!! Horrible spotty service. 23 service calls attempting to fix problem, ZERO RESOLUTION, still continued to bill every month. SCAMMERS!!

1 year ago

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Jon Derr

xfinity customer service is worthless. I'd give them less than a one star if I could. Two days for them to come out to fix my internet. Thats tough to deal with when you work from home. I'm dropping these losers.

1 year ago

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Bud Helgevold Grand Rapids, MI

They didn't complete the installation. Spoke with 7 different representatives without a resolution. Won't remove equipment from my property. Set up an appointment but no one showed. Unethical business practices.

1 year ago

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Seelena Singh Pompano Beach, FL

terrible customer service; very expensive internet service which is constantly going down. they do not allow competing companies in any areas so we are stuck with them. awful!!

2 years ago

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Thomas Enochs Denver, CO

Can we please get my AVS game back on this has been going on too long my big question is I f I pay for nhl center ice what does that have to do with showing the AVS game if not done soon I'm leaving getting a new service

2 years ago

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Lynette Jorgensen Herriman, UT

Xfinity provides fast internet at fair prices. My only complaint is that it is difficult to switch to another plan.

2 years ago

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Adam Dahl Herriman, UT

The best product out there. It cost more than everyone else but you get what you pay for

2 years ago

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Michael Rohr Saint Paul, MN

Xfinity has the most horrific consumer service, their automated system is set to simply provide zero help, and continually loops in circle to waist their customers time. Most horrific experience!

3 years ago

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Jean Pleimann Hollywood, FL

Internet works great in every room. If there is a problem, it is fixed quickly. Good price too.

3 years ago

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Nikki Vann Webster, FL

Does have its moments where it messes up but for the most part it's the most reliable internet service I've had so far.

3 years ago

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Recon Jud Fredericksburg, VA

It should be absolutely criminal for a company to impose hard caps on internet when they know that everyone is teleworking and virtual learning. Was a customer for three years... I will NEVER do business with Xfinity again.

3 years ago