Name: Comcast Xfinity Internet
Rating: 3.4

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Daryn Oregon City, OR

Crappy customer service, they can never truobleshoot anything and want to place balme on something else other than their service. Internet connection is slow and likes to cut out. They charge you an arm and a leg for internet service if you don't want to 'bundle'. No other good options for service!

6 years ago

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Claire Dobie Martinez, CA

Outrageous fees, inconsistent service, incompatible with external devices, slow speeds despite paying extra for higher speed, difficult to reach and understand representatives

6 years ago

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SIMONA POPA Downers Grove, IL

Half star for Xfinity and the other half for AT&T. .. And I am generous. Both horrible customer services, slow internet but promises over promises when they do their commercials. Someone must do something to regulate them. They don't have rules they can promise what they want and do the opposite without fearing the consequences.

6 years ago

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Karl Grimmett

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

6 years ago

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Toni L Hite

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

6 years ago

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Alicia Salt Lake City, UT

Fast and friendly service from everyone very helpful can understand all of the people service is fixed very fast

6 years ago

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Jeremy Los Angeles, CA

Our internet connection routinely goes out and Comcast claims that the only solution is a new box. Bought a new box and had the same issue. Contacted Comcast and they claimed that we needed a new box. Don't see what I can do here because I need internet. Oh well. Comcast you win again.

10 years ago

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Kimberly Marasco Ft. Pierce, FL

We use comcast for internet only but they provide very fast internet connection, so I highly recommend them

10 months ago

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Tiffani Dally Brighton, MI

We were forced to switch to xfinity when we moved because they are the only provider that covers our area. They have provided horrible customer service and the internet quality is equally as bad. It is always SLOW and laggy no matter what "high speed" we pay for.

10 months ago

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Carol Tampa, FL

So happy to have Comcast/ Xfinity as my provider. Great customer service and quick and easy technical support

10 months ago

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Estefanie Franco

The one thing that makes it hard to continue with Xfinity TV is the price. High prices and everything is an add-in. Internet service is great and competitive.

11 months ago Edited November 21, 2023

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Ann Carson Glenolden, PA

Have been a Comcast Customer for internet and cable for the past 3 years. Service is good, internet is consistent and have never really had any issues.

1 year ago

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Christine Ramos Kingston, GA

Have been with the company for years - more than I can remember - wish I could just customize our plan more to our needs - overall great service and easy to navigate app

1 year ago

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Ernest Harper

The quality of the service was great but the necessity of a lot of products that they market and sell to people in charge and for was very expensive and you know it just didn't make any sense instead of Taylor to the customer they catered to their business needs

1 year ago

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Emily Jacobson Littleton, CO

Super reliable and always fast. As a happy customer of Xfinity for almost 10 years I cannot imagine having another wifi provider!

1 year ago

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Larry G La Marque, TX

Great service for my business. I also have Xfinity mobile phone service. Very please with the service and the phones we got.

1 year ago

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Alexciz

We love Comcast as it is fluid and changes along with our needs. The prices ARE starting to rise but so is everything else. Great company, been with them for years.

1 year ago

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Mare Tewksbury, MA

Great service great payment setups very easy to fix product issue quick response great customer service They work with you when issues

1 year ago

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U Herod

We’ve had Xfinity for over 5 years the series ok. My main complaint is when our service goes out it is almost impossible to get someone on the phone. Xfinity really need to work on their customer service,

1 year ago

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Arthur

We rarely have internet outages and after checking into alternatives, I find that I can’t get comparable speed for this price anywhere else.

1 year ago

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Cat Metzenbaum Ogden, UT

I've had Comcast xFinity internet service for almost 20 years. (Until very recently they were the only provider in this area) Their signal strength is good , but it randomly shuts down which is a pain in the rear. I rated them only 2 stars because their customer service is so poor they should be embarrassed.

1 year ago

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MonsterCanineFlorida , LLC Saint Augustine, FL

Overall good experience compared to the competition they won out 👍 Their internet speed is second to none and I recommend them

1 year ago Edited April 13, 2023

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Ricardo Ortiz Fredericksburg, VA

This is the only internet / cable company in my area. Very high cost, internet is a 6 out of 10 on speed. Too many unnecessary channels but I still have to pay for them. Customer service is a 8 out of 10.

1 year ago

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Hermann M. Bristow Boise, ID

i used this in my other property different town they are great and have great packges for all pockets with that said i wish they had the service in my town as well

1 year ago

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Ariele O'Brien Punta Gorda, FL

My internet is fast and reliable (for 99% of the time), but the prices keep jumping. In the last two years, service has gone up $15/ month. There's no warning either.

1 year ago

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Rebecca Welder Punxsutawney, PA

They are very friendly , the technicians are very friendly and they know what they are doing. And you get to pick your own package they you wantp

1 year ago

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Teon Hall Washington, DC

I love the internet essentials of $9.95 I guess you get what you pay for. The internet freezes a lot and at times runs slow. Its multiple appliances using at once, why cant it be as good as businesses

1 year ago

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Mark Karmco

When you ask for a reasonable or lower price they always say you have the lowest , and tell you you have so many channels. That's true , I have more channels than you can believe ! BUT 3/4 of them are music, and Spanish channels ! I don't speak Spanish! I'm a senior citizen and try to live on SS can't keep going like this will have to shut TV down. My only source of local, world, news and religious .

1 year ago

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Steve Portland, OR

Xfinity seems to have become more reasonable on charges. However, I'd like a bit more flexibility on packages to get Internet. In any case, they are pretty reliable.

1 year ago

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Nicky Martin Philadelphia, MS

So many issues and they could never find the source, we were told to cut down trees that might be the issue, how as an older disabled person am i going to cut down trees? The money I was paying for the service to have so many unsolved issues was very daunting to say the least. No I would never recommend them, however it's been a few years hopefully things are better. Most of the customer service reps were very nice they just really didn't know how to help me, but they did try.

1 year ago

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Timothy Foote Detroit, MI

We've had Xfinity-Comcast Internet since 2017. No problems! We have an unlimited data plan and it seems to take care of our needs.

1 year ago

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Dee Leesburg, GA

The service was slow and there was often issues with slow internet in the area we lived. We relocated out of state and this service was not in the new area. We canceled on time but instead of honoring that, they took double the amount out of my bank account. They charged a $50 service fee to cancel and refunded me less than $2. I would not recommend them due to the poor service.

2 years ago

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Jeff Barton Layton, UT

I love the quality of service and the speed. Their service has always been great but I do have some outages during heavy rain. That's why it's only a 4*

2 years ago

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Sean Zernickow Monument, CO

Overall like the services provided. There are times of frustrations and costs seem to be continually increases. Have been a customer now for almost four years, and don't have any major complaints other than costs.

2 years ago

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Dianne Gurule

I like my Xfinity wifi I haven't had any problems! If I have to reset my internet all I have to do is get on the app and its easy to work with

2 years ago

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Gina Donofrio

Comcast was a bit different than any other Internet company with whom I've conversed. The information was presented to me, but I think my Agent had a bad day. It was a very short call.

2 years ago

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Niecy Proctor, WV

Xfinity Comcast will not run cable back to the 8 homes that are back our Lane. If it was a township or state road it would be a possibility. But otherwise we as an individual or all the neighbors (yeah right) would have to pay close to us not more than 10K to run the cable a 1/4 mile and little further back from main road. We would like the chance to get cable and not have to pay high prices for satilite internet and TV. Thank you.

2 years ago

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Whitegul Slime Grand Rapids, MI

I love my Xfinity no problems with service. Customer service is great when I called to first start service they let me know all the deals

2 years ago Edited September 26, 2022

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Rich H. Carmel, NY

Generally satisfied with Comcast Xfinity internet, just wish I could bring the costs down. Also, I'm still baffled as to why I need to have a landline through Comcast to get the best rate, I don't need a landslide!

2 years ago

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David Barber LA

Really enjoying my apartment Wi-Fi coverage with Xfinity. Was very easy to set and I am not a “tech- savvy” guy! I have had no problems.

2 years ago

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Ruth Gordon FL

Comcast has a wide variety of channels and stays current with their customers wants and desires. However the prices are not flexible for people on fixed incomes. Please adjust your menu.

2 years ago

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Rick Gore Canton, GA

Best internet provider available to my area. But, their customer service is a joke. They know that you have very little in the way of other choices, so they can and do take advantage of you. Also very pricey!

2 years ago

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Marisa K Miami, FL

Tv plans are a rip off. U have premium plan movie channels hbo, cinemax ect...They play SAME movies over and over and over again ur payin extra $$$ for nothing. It WAS FREE but NOW they charge u for nearly every show WORTH WATCHING on ON-DEMAND they try to get u any way they can for more money. So Ive switched to Roku, pluto, amazon prime, netflix, hulu all those are great bc at least you can watch diff movies and shows instead of paying 300 for encores and repeats.

2 years ago

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Jepheth White Fairfield, CA

I like the fast internet. It can be a little expensive but there are ways to get it decreased. I like being able to go to a brick and mortor store to do business

2 years ago

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Alice Winton Canton, GA

If you need to speak to an agent it takes a long time to do so. You may be on the phone a long time or e given the option to call back. I have talked to 3 different agents regarding my home phone over a 5 day period and I am still without a home phone. Customer Service stinks. Comcast goes up on my bill every month a few cents ,a few dollars, and then thirty dollars. I can't hardly wait until my 12 months are up and it is bye bye Comcast.

2 years ago

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Aujana Denver, CO

We have them now. We love them. Been with these guys for 3 years now. They offer good prices and fare rates. They work with you to pay your bill.

2 years ago

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Frank Rivera Lynnfield, MA

Recently switched to Comcast. Their service plans fit my family's streaming and work from home needs at a faironthly rate.

2 years ago

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Gaju Shrestha Herriman, UT

I have comcast for more than one year. So far I am satisfied with their service. The internet speed is good and bundling with tv and phone has saved money.

2 years ago Edited August 1, 2022

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Sarah Berks Atlanta, GA

I have had it since December. It's awesome. It hasn't ever gone down yet so can't speak to service, but the installation techs were great.

2 years ago

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Bethany Burleson Elkridge, MD

The service is pretty good but we've had many issues as well such as slowing down and cutting out here and there. It is very expensive, so thats definitely a negative aspect.

2 years ago