Name: Comcast Xfinity Internet
Rating: 3.3

star star star_border star_border star_border

Rico Suave Layton, UT

They where great for the first few years. Many years really. But then they just started jacking the prices up and not really caring about the customer. Now we’ve left them and have a different company.

5 years ago

star star star star star_border

Terry

They offer great speeds but value for money ratio has always been an issue especially with new companies emerging in this market.

5 years ago

star star star star_border star_border

Madison Kneiss Gulfport, MS

This was the only option I had a few years ago and it was terrible. The only good thing was that a worker could come out to my house and test the connect and speed.

5 years ago

star star_border star_border star_border star_border

spaceyfisherman Olive Branch, MS

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my wifi has worked then I should be paying about $1 a month. A waste.

5 years ago

star star_border star_border star_border star_border

Lamont

Customer service and care can improve. The service was fine when I had it but once I ran into personal problems not financial. My bill was paid in full. But, I was charged for equipment that I returned and it I'll affected my credit score.

5 years ago

star star star star_border star_border

Jane Fairfield, CA

Provide consistent service to everyone. Told me I am at the end of the line so my service is not the best. Well then, I wish to pay the end of line fee!

6 years ago

star star star star star_border

Mekhell Shavers Detroit, MI

I like the speed of the internet but it could be faster, and it should be cheaper or prizes because I been paying the same price for 2 years.

6 years ago

star star_border star_border star_border star_border

Chy Colchester, VT

I would give lower if I could. Ever since 2008 we’ve had Comcast. It’s our only option in the area and it’s horrible. Internet cuts out constantly. We’ve used three different routers and every time our service doesn’t work they blame the routers no matter how often we switch them.

6 years ago

star star_border star_border star_border star_border

Nic Philadelphia, PA

Customer service is horrible, trying to cancel an account is an even more horrific experience. I tried to cance my account on the first of August and they charged me for using the internet until October so I was charged for multiple months after I sent the router back and called twice to cancel.

6 years ago

star star_border star_border star_border star_border

Jason Pittsburgh, PA

I got charged for internet months after I had cancelled the service. Customer representatives agreed that I had been incorrectly charged and that I would be refunded. After three different phone calls with representatives, all agreeing that I would be refunded, I have yet to receive a refund.

6 years ago

star star_border star_border star_border star_border

Arose827 Laurelton, NJ

Internet isn’t terrible, but as soon as you run into any even minor problem with your service expect a multiple hour conversation with the support staff asking an entire array of dumb questions that don’t pertain to what you need done at all. Would be a 4 or 5 star review if customer service was not completely atrocious

6 years ago

star star star star star

Jorge R Martinez-Tello Claxton, GA

Great experience, fast respond, friendly support, excellent website, offers everything you need in one package.

6 years ago

star star_border star_border star_border star_border

Pruthvi Vadlamudi Saint Paul, MN

The service at our place is really poor the connection breaks every day at least 2-3 times when I have really something important to work. This is not expected from a service provider like Xfinity. I am really not happy with this and needs work on this. Xfinity needs to fix this ASAP and give assurance that this is not gonna happen again.

6 years ago

star star_border star_border star_border star_border

Horacio Lerch Miami, FL

Worst service ever, I'm paying for 1 Gbps and I'm getting normally between 100 and 200 Mbps, sometimes I get 10Mbps! I use my cellphone as a hotspot and it goes faster. Awful I got the Xpods the sell....Totally useless, I have a TV 1 foot away from one of the pods, but it's connected to the box downstairs so I get a terrible service

6 years ago

star star_border star_border star_border star_border

Laura Knoxville, TN

The internet drops a lot every 30 ish minutes. I have had xfinity for about 9 months and just as I am going to need a new contract the internet starts dropping and going out at Radom. They are probably trying to get me to pay more for better streaming and what not. Will I’m not they will be lucky if I stay with them!

6 years ago

star star star star star_border

Christopher L. Hanley

Excellent. Only improvement would be price. Their corporate taxes have been reduced. They should pass it on to the customers.

6 years ago

star star star star star

Marilyn Jessie Elizabethtown, KY

Very dependable internet& wifi. Great customer support and very knowledgeable. Very prompt when help is needed.

6 years ago

star star_border star_border star_border star_border

Brigid Ohara

Horrible, i am awaiting to switch to ATT. The agents are rude. One agent will tell you one thing and then when you call back another agent will say something else. This literally just happened to me yesterday. I spent 45minutes on the phone with them and got no where.

6 years ago

star star_border star_border star_border star_border

Bob Peters

Worst company I have ever hired they lie cheat and steal. Raise prices at the drop of a hat. Not only don't honor their commitments they don't care if you cancel their service or sue them. Anyone with any dispute should sue them, they fold like a accordion. Please

6 years ago

star star_border star_border star_border star_border

Margie Shapiro Arvada, CO

Lots of outages that effect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

6 years ago

star star star star star_border

Nikunj San Diego, CA

Its has been good so far. In terms of service. Haven't faced any issues as such apart from few breakdowns. Customer service is good

7 years ago

star star star star_border star_border

Dylan Findlay South Jordan, UT

The service is reliable and speed is fairly quick. The only problem I have is that my price keeps going up. The customer service representatives are less than helpful.

7 years ago

star star star star_border star_border

Kelsey O’Neil Manassas, VA

They don't own up on their end. They give you 'a deal' to use them, offering a visa gift card and competitively priced service, and you don't get any of it.

7 years ago

star star star star star

Heather L Slauzis Yuba City, CA

Very reliable. Good customer service. Technician have always been within the time window frame that I was quoted.

7 years ago

star star star star star

Mary W.

the company delivered what they promise time doesn't matter with them customer service is very patient.

7 years ago

star star star star star_border

Kristine Marshall

Over all it's been good...much better than CenturyLink, but what time does still slow and our TV has trouble at times as well

7 years ago

star star_border star_border star_border star_border

maria mulaniff Clarence Center, NY

STAY AWAY I have been calling and trying to get my bill resolved as I was charged for unauthorized services. They refuse to credit my account. They charge $150 a month for basic tv and basic internet, WOW. I live in new york and I do not pay this much. Talk about ripping the snow birds

7 years ago

star star star_border star_border star_border

Ray L in VT

Slow when getting into it and it takes different routes getting in at different times, when writing text half way through an email it just drops everything out and I have to start over.

7 years ago

star star star star star_border

Robert Abricki Barneveld, WI

The high level speed is the best around for the area. The boost level had to used thought to intensify the signal with the comcast modum and router.

7 years ago

star star star_border star_border star_border

Luis guerra Salt Lake City, UT

I had bad expirence with infinitycomcast they send the salesman and they tell you one price and the bill comes with a different price. They weren’t honest with me I didn’t like there service.

7 years ago Edited September 14, 2021

star star star star star_border

Dean Lodi, CA

Service is automated and this is horrible to not talk a recording and this company has stores that herd you in like cattle

7 years ago

star star star star star

Lynette Ligameri

Because I like them. They are a great company to go to. I would offer to anyone that would want to watch movies.

7 years ago

star star star star star

Mari Whealon Urbana, IL

Theyre affordable and get good service.Ive never had any problems with this service. Seems ok with me.

7 years ago

star star_border star_border star_border star_border

Daryn Oregon City, OR

Crappy customer service, they can never truobleshoot anything and want to place balme on something else other than their service. Internet connection is slow and likes to cut out. They charge you an arm and a leg for internet service if you don't want to 'bundle'. No other good options for service!

7 years ago

star star star_border star_border star_border

Claire Dobie Martinez, CA

Outrageous fees, inconsistent service, incompatible with external devices, slow speeds despite paying extra for higher speed, difficult to reach and understand representatives

7 years ago

star star_border star_border star_border star_border

SIMONA POPA Downers Grove, IL

Half star for Xfinity and the other half for AT&T. .. And I am generous. Both horrible customer services, slow internet but promises over promises when they do their commercials. Someone must do something to regulate them. They don't have rules they can promise what they want and do the opposite without fearing the consequences.

7 years ago

star star star star star_border

Karl Grimmett

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

7 years ago

star star star star_border star_border

Toni L Hite

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

7 years ago

star star star star star

Alicia Salt Lake City, UT

Fast and friendly service from everyone very helpful can understand all of the people service is fixed very fast

7 years ago

star star_border star_border star_border star_border

Jeremy Los Angeles, CA

Our internet connection routinely goes out and Comcast claims that the only solution is a new box. Bought a new box and had the same issue. Contacted Comcast and they claimed that we needed a new box. Don't see what I can do here because I need internet. Oh well. Comcast you win again.

11 years ago

star star star star star

Jaden Paul

I’m On The Southside Of Chicago Englewood I Been Watching Tv All Day My Xfinity WiFi Been Amazing All Day Long No Issues

1 year ago

star star star star_border star_border

Delaney Rose Fisher Tucson, AZ

Xfinity often has connectivity issues, and it can be difficult to reach a real customer service representative. There was also confusion about returning equipment which they claimed I was allowed to keep.

1 year ago

star star star star_border star_border

Joshua Aidan Dunn

The service is good when it works. However, there are unscheduled outages in my area at least a few times a month. As expensive as their service is, I wish it worked more consistently.

1 year ago

star star star_border star_border star_border

Aleah Cawthon

This company has a monopoly on my area and the service is crappy!!! I don’t have access to unlimited deals due to my area even though it’s advertised for my area. They slow down your service if you’re a day late with your payment. I feel I have no options . To top it all off they are extremely expensive!!!!!!

1 year ago

star star star_border star_border star_border

Keith LeMoine Groton, CT

Terrible service, unreliable. We would completely lose service 1 to 2 times daily and the strength would waive up and down constantly. Everyone in our town and surrounding towns experienced the same issues. By the way we had the highest pay offered and it didn't make it better at all. Very expensive for terrible service.

1 year ago

star star_border star_border star_border star_border

Linda Selzer Boston, MA

I am not giving them one star for their actual service, but more for their customer service. From what I have heard Comcast is trying to make it even more difficult for customers to reach a real person. I spent a half hour going round, and round, with the robotic voice before I actually got someone and the robotic voice did not understand or have an answer to my question. As a result of this experience, I have been calling around to other companies because I would like to switch from Xfinity.

1 year ago

star star star_border star_border star_border

Doug Harbour Denver, CO

They continued to raise their rates until their service was not a good value. They have a monopoly in my area and use it to over charge for their service. They have a courtesy service that will come pick up rented equipment. The problem with it is that they came on Sunday morning while everyone is attending church service

2 years ago

star star star star star

Laurie Shannon-Bailey

I have been a Comcast customer for over 30 years. The service is top notch and they strive to resolve problems and concerns efficiently.

2 years ago

star star star star star

Gary Arnold Roseville, CA

Very fast and reliable service. I rely on Xfinity Internet to work from home and attend meetings online. Always dependable.

2 years ago

star star star_border star_border star_border

Jayashree Tatavarti Brisbane, QLD

This is basically only service provider available in my area and monopolized the market. There is no competition and they keep increasing prices according to their wish. Unless you call retention and spend half day and argue, you will not be given the hidden deal they have that you may be able to afford.

2 years ago