Name: Comcast Xfinity Internet
Rating: 3.4

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katie lynn ,

TERRIBLE!! Internet constantly goes out and when we call customer support we sit on on hold for 2 hours. Then we have to wait about 4 day for someone to come and check it out. We've gotten new routers like 5 times and the internet still goes off and on all the time. When it goes it , it goes out about an hour and 20 minutes. I DO NOT RECOMMEND!!

4 years ago

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B Warfield League City, TX

Service is great no problem at all very happy with their service quality no drop in the date email out standings

4 years ago

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Tony Loda Aurora, CO

As soon as people tried to cut the cord and use Comcast only for internet service and switch to streaming, Comcast started limiting traffic, so now I have to pay them an additional $50 a month for unlimited service. Now that Vodafone and T-Mobile are introducing broadband service, they are suspending the unlimited charge.

4 years ago

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Michael

Worst internet service I've ever experienced. I've only been a customer for less than a month, I've yet to experience a week of continuous service. I've called numerous times, I've even been sent a new router:modem, no difference. If I had not already paid, I would have already dropped this service provider.

4 years ago

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Sherrill

I have no issues they are reliable.i think their pricing could be a bit lower but overall they are a good company.

4 years ago

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Janice B. Hill

I've been with them for years and they are pretty good, they can come down on their service packages some more.

4 years ago

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Tody Hymon

Terrific in how fast in networking since covid-19. Hasn't slowed down at all since the world is networking.

4 years ago

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dennis

Fast internet but expensive. User friendly. easy to reach customer representative. Technical service is excellent.

4 years ago

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4

They're the worst! They advertise things they can't deliver on. I just upgraded to 1k Mbps and it's slower than what I had before, but with a increase and I'm dropping from $30 zoom mtgs right in the middle of shelter in place work. If there was a guaranteed better service I'd drop these guys like a bad habit. They STINK!

4 years ago

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Kels

They are a huge company with a lot of experience, but I am not a fan of their billing tactics. They start yellow and then jump your bill up super high. At least in my experience. Not a fan.

4 years ago

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SARATH JOSEPH Hoffman, NJ

@Xfinity has become terrible. It started out good but looks like Comcast influence is taking over. Three routers but connection keeps dropping. 15 hours with customer service. They keeping bouncing my calls and sending me in circles. Just the marketing slogans "got you covered" is not sufficient.

4 years ago

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Chris Cwik Chicago, IL

Horrible horrible horrible experience. The call center sold me 2 landlines and the installer said thst comcast can only install 1 landline. 4 people later I finally get the contract canceled but now it's going to take 30 days to get my deposit back. According to the supervisor , they have to get the money from the Federal Reserve.

4 years ago

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Rico Suave Layton, UT

They where great for the first few years. Many years really. But then they just started jacking the prices up and not really caring about the customer. Now we’ve left them and have a different company.

4 years ago

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Terry

They offer great speeds but value for money ratio has always been an issue especially with new companies emerging in this market.

4 years ago

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Madison Kneiss Gulfport, MS

This was the only option I had a few years ago and it was terrible. The only good thing was that a worker could come out to my house and test the connect and speed.

4 years ago

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spaceyfisherman Olive Branch, MS

Terribly inconsistent service. Always rotating between offline and online. It's not a hardware problem (we have a new router and modem, and they replaced the cables coming into the house). If I paid a percentage of the bill correlating to the time my wifi has worked then I should be paying about $1 a month. A waste.

4 years ago

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Lamont

Customer service and care can improve. The service was fine when I had it but once I ran into personal problems not financial. My bill was paid in full. But, I was charged for equipment that I returned and it I'll affected my credit score.

4 years ago

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Mekhell Shavers Detroit, MI

I like the speed of the internet but it could be faster, and it should be cheaper or prizes because I been paying the same price for 2 years.

4 years ago

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Jane Fairfield, CA

Provide consistent service to everyone. Told me I am at the end of the line so my service is not the best. Well then, I wish to pay the end of line fee!

4 years ago

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Chy Colchester, VT

I would give lower if I could. Ever since 2008 we’ve had Comcast. It’s our only option in the area and it’s horrible. Internet cuts out constantly. We’ve used three different routers and every time our service doesn’t work they blame the routers no matter how often we switch them.

5 years ago

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Nic Philadelphia, PA

Customer service is horrible, trying to cancel an account is an even more horrific experience. I tried to cance my account on the first of August and they charged me for using the internet until October so I was charged for multiple months after I sent the router back and called twice to cancel.

5 years ago

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Jason Pittsburgh, PA

I got charged for internet months after I had cancelled the service. Customer representatives agreed that I had been incorrectly charged and that I would be refunded. After three different phone calls with representatives, all agreeing that I would be refunded, I have yet to receive a refund.

5 years ago

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Arose827 Laurelton, NJ

Internet isn’t terrible, but as soon as you run into any even minor problem with your service expect a multiple hour conversation with the support staff asking an entire array of dumb questions that don’t pertain to what you need done at all. Would be a 4 or 5 star review if customer service was not completely atrocious

5 years ago

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Jorge R Martinez-Tello Claxton, GA

Great experience, fast respond, friendly support, excellent website, offers everything you need in one package.

5 years ago

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Pruthvi Vadlamudi Saint Paul, MN

The service at our place is really poor the connection breaks every day at least 2-3 times when I have really something important to work. This is not expected from a service provider like Xfinity. I am really not happy with this and needs work on this. Xfinity needs to fix this ASAP and give assurance that this is not gonna happen again.

5 years ago

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Horacio Lerch Miami, FL

Worst service ever, I'm paying for 1 Gbps and I'm getting normally between 100 and 200 Mbps, sometimes I get 10Mbps! I use my cellphone as a hotspot and it goes faster. Awful I got the Xpods the sell....Totally useless, I have a TV 1 foot away from one of the pods, but it's connected to the box downstairs so I get a terrible service

5 years ago

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Laura Knoxville, TN

The internet drops a lot every 30 ish minutes. I have had xfinity for about 9 months and just as I am going to need a new contract the internet starts dropping and going out at Radom. They are probably trying to get me to pay more for better streaming and what not. Will I’m not they will be lucky if I stay with them!

5 years ago

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Christopher L. Hanley

Excellent. Only improvement would be price. Their corporate taxes have been reduced. They should pass it on to the customers.

5 years ago

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Marilyn Jessie Elizabethtown, KY

Very dependable internet& wifi. Great customer support and very knowledgeable. Very prompt when help is needed.

5 years ago

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Bob Peters

Worst company I have ever hired they lie cheat and steal. Raise prices at the drop of a hat. Not only don't honor their commitments they don't care if you cancel their service or sue them. Anyone with any dispute should sue them, they fold like a accordion. Please

5 years ago

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Brigid Ohara

Horrible, i am awaiting to switch to ATT. The agents are rude. One agent will tell you one thing and then when you call back another agent will say something else. This literally just happened to me yesterday. I spent 45minutes on the phone with them and got no where.

5 years ago

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Margie Shapiro Arvada, CO

Lots of outages that effect all of our services. They cut through a main sprinkler line which has caused high water bills, dead plants and costly sprinkler repair. I have called 7 times in two months without a return call. The manager that I finally spoke to was arrogant and could not give a darn if we kept their services or not.

5 years ago

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Nikunj San Diego, CA

Its has been good so far. In terms of service. Haven't faced any issues as such apart from few breakdowns. Customer service is good

5 years ago

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Dylan Findlay South Jordan, UT

The service is reliable and speed is fairly quick. The only problem I have is that my price keeps going up. The customer service representatives are less than helpful.

6 years ago

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Kelsey O’Neil Manassas, VA

They don't own up on their end. They give you 'a deal' to use them, offering a visa gift card and competitively priced service, and you don't get any of it.

6 years ago

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Heather L Slauzis Yuba City, CA

Very reliable. Good customer service. Technician have always been within the time window frame that I was quoted.

6 years ago

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Mary W.

the company delivered what they promise time doesn't matter with them customer service is very patient.

6 years ago

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Kristine Marshall

Over all it's been good...much better than CenturyLink, but what time does still slow and our TV has trouble at times as well

6 years ago

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maria mulaniff Clarence Center, NY

STAY AWAY I have been calling and trying to get my bill resolved as I was charged for unauthorized services. They refuse to credit my account. They charge $150 a month for basic tv and basic internet, WOW. I live in new york and I do not pay this much. Talk about ripping the snow birds

6 years ago

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Ray L in VT

Slow when getting into it and it takes different routes getting in at different times, when writing text half way through an email it just drops everything out and I have to start over.

6 years ago

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Robert Abricki Barneveld, WI

The high level speed is the best around for the area. The boost level had to used thought to intensify the signal with the comcast modum and router.

6 years ago

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Luis guerra Salt Lake City, UT

I had bad expirence with infinitycomcast they send the salesman and they tell you one price and the bill comes with a different price. They weren’t honest with me I didn’t like there service.

6 years ago Edited September 14, 2021

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Dean Lodi, CA

Service is automated and this is horrible to not talk a recording and this company has stores that herd you in like cattle

6 years ago

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Lynette Ligameri

Because I like them. They are a great company to go to. I would offer to anyone that would want to watch movies.

6 years ago

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Mari Whealon Urbana, IL

Theyre affordable and get good service.Ive never had any problems with this service. Seems ok with me.

6 years ago

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Daryn Oregon City, OR

Crappy customer service, they can never truobleshoot anything and want to place balme on something else other than their service. Internet connection is slow and likes to cut out. They charge you an arm and a leg for internet service if you don't want to 'bundle'. No other good options for service!

6 years ago

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Claire Dobie Martinez, CA

Outrageous fees, inconsistent service, incompatible with external devices, slow speeds despite paying extra for higher speed, difficult to reach and understand representatives

6 years ago

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SIMONA POPA Downers Grove, IL

Half star for Xfinity and the other half for AT&T. .. And I am generous. Both horrible customer services, slow internet but promises over promises when they do their commercials. Someone must do something to regulate them. They don't have rules they can promise what they want and do the opposite without fearing the consequences.

6 years ago

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Karl Grimmett

Very reliable and fast download speeds, I would give a 5 start if they would offer residential upload speeds greater than 10 Mbps

6 years ago

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Toni L Hite

Pricing options are outrageous. I need the internet and hardly watch TV but if I get the basic version it costs just as much as having all the channels.

6 years ago