Name: Comcast Xfinity Internet
Rating: 3.4

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Dmitry Kaminsky Lake Zurich, IL

1. Takes them 4 visits to make ANYTHING work. 2. Call with a question about upgrade. Tech one starts arguing and hangs up when I ask for supervisor. Tech 2 name September, sells me the HD service, assuring me that it will work on my TV. It does not. Puts me in touch with tech support. 3. Tech Christine says "we do not know if it will work" I ask for supervisor. She puts me on hold for over 45 minutes.

5 years ago

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Melissa Huntington, WV

I signed up for their 1-hour complimentary trial. It lasted 5 minutes, then dropped. I went back to their signup page where it said I had time remaining and hit continue. I even disconnected and reconnected and did a network diagnostic. No use. If their "1-hour trial" only lasted 5 minutes, that's a deplorable example of what I would have to look forward to if I were to sign up for a subscription. That being said, there's no way I would pay or their service. They would have to pay me to sign up!

5 years ago

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Lawrence Grandy Willowbrook, IL

THE WORST..... Unfortunately, they don't care because any choice or option you may have will be the same and they know it. Be prepared to spend hours upon hours on the phone on a regular basis trying to resolve problems - they lie, cheat, steal and abuse their customer base and could care less. You're gonna give them your money and lots of it and your going to get whatever they feel like giving you. 1M MegaFlop service :(

5 years ago

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CB Springville, UT

The technician connected my internet this morning and 6 hours later I did not have internet. I called the service desk and they instantly wanted to send out a technician. The only troubleshooting step they had was to unplug the modem for 2 minutes and then try reconnecting. Still didn't work. The soonest a technician could come out is 2 days later.

5 years ago

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Pavel Blacksburg, VA

Xfinity is the only choice in my area and as a result it is overly priced and service is not great. After the first year of promotional price, the price had doubled. I was looking for an alternative but cannot find other providers. I have used AM3 before, the internet speed is lower and could disappear sometimes. But I am organizing my neighbors in townhouses just to destroy the monopoly of Xfinity and have an alternative. Internet in my small town in Virginia is twice more expensive than in New York city, where folks could choose among ten or more different providers.

5 years ago

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Kyle Noblesville, IN

One works pretty decent but that’s not all. Service goes in and out quite often. Called customer service and say that they can notice that we have had like a service over a long period. Unfortunately never come to you or do anything about it.

5 years ago

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Scott Broughton

Average latency, overpriced for 60MB/s service. Had Blast previously, but wanted lower speed to save money. I'm not happy because latency to load sites is quite long, 3s or more.

5 years ago

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Kevin Worth Fort Lauderdale, FL

OK after fighting for 5 years I am giving up. Have been paying Xfinity for High Speed and Boost for 5 years and am regularly getting below 100 Mbps when I am paying for 250+ Mbps. Have had tech's out here 16 times and wasted probably 60+ hours over the years working with them only to get nowhere!! I would not recommend Xfinity / Comcast to my worst enemy!

5 years ago

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Sean Tallahassee, FL

Absolute trash. I only went with Comcast because the other option was somehow way worse. I’ve had to replace my modem multiple times in the same year. And I’ve had a service visit to my house 3 times in the past year. Internet is always going out. Connection speeds are slow. Chat agents are unhelpful or outright useless. My service went out again today and the earliest date someone can come fix it is in four days. I have things I need to get done. And now I have to spend money I don’t have going to the library everyday to get my work done. Worst company ever

5 years ago

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Alana Minor Aurora, CO

Comcast WiFi has no customer service, no relevant tech support and no billing department unless you call corporate. They hire people who know less than the average customer and give them a script to read from. The WiFi is unreliable and when it crashed recently during a Windows 10 update it caused corrupted Windows files to download onto my computer. Comcast responded by referring me to the Geek Squad!

5 years ago

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Ruth Anne Martinez San Jose, CA

I want to express how truly UNSATISFIED I am with Comcast Xfinity. Prices increase in ridiculous amounts. Terrible customer service! A bunch of liars when it comes to getting credits to your account. I signed up for autopay and was told I'd get a $10 credit after my first autopay deduction, and they said they have no such thing! I cancelled them because I'm so fed up with their crap! After being a customer since 2009, you have lost a customer FOREVER!

5 years ago

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Evan Middle River, MD

Absolutely terrible. Pay over 100 dollars a month for cable and internet. I use the cable box maybe 2-3 times a month and it cannot do the simplest of tasks, such as fast forward/rewind/pause. The service will just go out and have to reset itself multiple times. Way too much money for the trash that you get. Maybe they should put some money into research and development to learn how to make a product that works more than five minutes instead of focusing on how to raise customer bills for their trash service. Canceling as soon as my contract is up.

5 years ago

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Jill M.

Installation/repair guys have been very prompt and courteous. Much more professional than when we had a competitor service.

5 years ago

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Sadie Fox Clinton, MA

Could 0 star if I could. I pay on time every month but my internet won’t even connect to ONE device. And when it does, it’s so slow it’s ridiculous. I’m a patient person but this is have no patience for. But I know if I call they’ll make ME pay for any efforts to fix it and I can’t afford it. So now I’m stuck with WiFi that doesn’t work for 2 years and I can’t do anything about it unless I’m willing to drop maybe hundreds of dollars on getting the service I was TOLD I was going to get.

5 years ago

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Jmad Chicago, IL

If I could give this rating a 0 I would. I was supposed to have a technician come out. He arrived 10 minutes before the end of the window. Stayed in his car and never checked to see if anyone was home. Xfinity had told me he would arrive again within the next 15 minutes and he never arrived. They instead proceeded to give me a new appointment without my approvak. Was excited to get a faster internet service instead lost a day of work and experienced terrible service from this company. Glad I found this out sooner than later.

5 years ago

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Raegan Fort Wayne, IN

If i could give this product and customer service and overall experience zero stars, that’s what i would give. Not only do i pay for service on time every single month, and my internet continues to be shut off, there customer service is less than helpful and when asked for a supervisor they will leave me on hold for upwards of 40 minutes just to come back on the line to tell me that they are all “busy.” Absolutely ridiculous and the worst customer service i have every experienced.

5 years ago

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Reuben

I liked that my plan went for 2 years, whereas AT&T's plan only went for a year. The guy that set us up was really nice.

5 years ago

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Jermayne Miami, FL

Slow internet speed. Horrible $190.00 charge if you ever move to a location they do not service or early termination fee. The overall service is out of date and very expensive! AT&T is way better and their fiberoptic speed is super quick. I WILL NEVER USE COMCAST AGAIN AND I HOPE IT GOES OUT OF BUSINESS. IT'S WAY OVER PRICED AND THE WIRELESS INTERNET SUCKS! STAY AWAY! The customer service are people not even in America and are overseas.

5 years ago

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Emily Clinton, TN

Every since I’ve had Comcast it has been crap. Internet is slow or always having connection issues! We have been through 7 modems so not worth my time anymore. ESPECIALLY within just a year! On top of that Comcast agents hardly know what they’re talking about and they lie to you when you try and cancel your services saying you signed a contract with them for a year! “And there isn’t anyone can cancel their plan at anytime” This isn’t a good company and they always spike their prices on stuff whenever they want and I’m just over it!

5 years ago

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Danielle Russell Jacksonville, FL

I started service with comcast early this month. When I signed up for service, I was told I would not get billed 30 days from the start date. My service started on the 8th of April but I was billed on the 26th. This is not 30 days from the start date. On top of this, my service did not work for a whole week. Every day I was on the phone with an agent for about 10 to 15 minutes so I could finally watch the cable. Each tech did the same thing and it was just a quick fix hence why I had to call every day. Horrible Experience I will be switching as soon as possible.

5 years ago

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Marcos Minneapolis, MN

Internet always has problems even with their own modem. Customer service people don’t have the tools to help you and it takes forever to get someone to talk to. You never get the speed you pay for and if there’s a problem they charge you for a technician even if it’s their fault. They are the worse I can’t wait to have other company available in my area to give them the boot. Comcast sucks

5 years ago

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David Templeton, MA

Have been a loyal Xfinity Internet customer for 14 years at my current location. Has anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure

5 years ago

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Jose Miami, FL

If I could give this terrible services zero stars I would I only have internet with Comcast and I really I’m thankful it’s only internet I can just imagine if I had both tv and internet. Every time my family uses the internet something has to happen either it goes out or the speed is just terrible I will be calling tomorrow to cancel this garbage of a services and find something new that’s not xfinity and I will find make sure no one I know has this trash of services.

5 years ago

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Tzivie Rosenberg Linden, NJ

My experience with Xfinity is downright disappointing. The speed of my internet is as slow as before, even though I'm paying an extra 20.00 a month for "High Speed" internet. The phone number they gave me is not the number they confirmed to give me. I have tried twice to change my phone number. Not possible with Xfinity. I was lied to. I tried canceling my phone line- only to be told I will lose my "promotion". their customer service deserves an F. If you want to overpay, and then be lied to and treated like trash, sign up with xfinity.

5 years ago

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Michael Cellini

Had them for long time. Service blazingly fast and has been very reliable. Customer/Tech service can be frustratingly slow, but they are very infrequently required.

5 years ago

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Michael Harper

It's been good so far as they meet the advertised speed and I haven't had any outages that I couldn't resolve with a modem reset. The downside is that they're a bit pricey.

5 years ago

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Robert Toledo Grand Rapids, MI

My bill more than doubled from when I first agreed to services with this company it feels as if I have been robbed or taken advantage regardless of the minuscule amount its the point AT&T offers 4X faster internet for nearly 20% less of the cost I would switch in a heart beat if I wasn't already moving soon I will not be returning to or recommending xfinity/comcast to anybody in the future PS customer service is typically a nightmare!

5 years ago

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Richard Ramirez Miami, FL

Up until now, pretty good. But it appears that Comcast, as well as ATT, do not know what a 'contract' means. They raise their prices whenever they please regardless if you have an agreement or not.

5 years ago

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Quin Louisville, CO

I have nothing but great customer service with Comcast. They are quick to respond and always on time if there are any problems. Would recommend!

5 years ago

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Dan Schuder Jacksonville, FL

The signal is what they claimed. Their customer service is the pits. I have twice signed up for direct billinging. They keep telling me my credit card wasn't processed but they have used it to bill me for $50. This is supposedly because they think my credit is poor but my credit ranking by Esperian is over 800. I have closed my credit reports because of the Esperian hack.

5 years ago

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Luis

Average. Sometimes there are problems with the internet but they would never acknowledge them. This week there was a problem with the tv that required a reboot of the whole system

6 years ago

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Barbara Donelson Nashville, TN

I have no problems with the services. Have been a customer before and was satisfied then as well. Cost could be less but can not change that.

6 years ago

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Veronika Komarov Vernon Hills, IL

Generally it is a good internet service, fast, uninterrupted, reliable. We work from home a lot and can usually count on it.

6 years ago

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Amber Aurora, CO

If I could leave no stars I mostly certainly would. This is the worst company I have ever dealt with. It takes about 30 minutes to get a hold of someone, and first you have to deal with their automated system which will just send you in a loop until you give up. I pay over $100 a month for internet and it only works about a third of the time. I have tried for months to get someone out here to take a look and all I'm told is that if I rent their modem all my problems will be solved. It's a joke and a scam. Avoid using them if you can help it.

6 years ago

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John Fresno, CA

They have great customer service. The speed of the service is amazing and the price is less expensive than other carriers.

6 years ago

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Kenneth Fausel Chicago, IL

Usually good however troubleshooting can sometimes take a while as they have you repeat steps that you've already taken even after you have told then you've done it.

6 years ago

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Cliff Strozier Hampton, SC

They have great customer service and they are the only provider other than satellite to offer the download speed I am looking for.

6 years ago

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Dorothy Loveridge Orem, UT

They don't notify you that your internet is going to be down while they upgrade until hours afterwards. I wish they would notify you in advance, but upgrades are good.

6 years ago

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Roger Ehrenberg Blue Springs, MO

I have had Xfinity for the last 2 years. It is some of the worst service that I have ever had. The lag time between changing channels is terrible. The solution to solving this problem they said is to reset the device. I do that many times a day.Not to mention if you have a VPN that you like to use. They try to use DSL leaking to monitor your activities and location. I've tested their internet speeds and they are not as advertised. Do not subscribe to this service they have had mini mini mini complaints within the last year from the FCC.

6 years ago

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Mary Jane Forsythe Palm Beach Gardens, FL

To many problems with WIFI and DVR service, both constantly go down. Reciently they "upgraded" my WIFI, can't get access to my printer or new DVD player since then. Their only solution is to "replace the equipment" I havn't done that yet, still trying to calm down to talk to them.

6 years ago

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Janice Tezack Saint Augustine, FL

Never have a interruption in service. If something happens or goes wrong, they go out of their way to alleviate the problem.

6 years ago

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Mark

They are expensive and aside from rare occasion of good customer service, they are normally bad. Plus, they dug up our neighborhood replacing their devices and many yards still look terrible.

6 years ago

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Edward & Mary Wilson

I am a long-term, high-satisfied customer. Connectivity is excellent and service, on the rare occasion it is required, is excellent!

6 years ago Edited September 14, 2021

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April Lori Fuson

It's not as fast as advertised, even though I pay extra for higher speeds. I keep getting "the best" and it still has down times and slow times. Pay too much for what service we receive.

6 years ago

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Rolando Fernandez

The Internet is fast and I can download very fast any videos or movies in my PC, email go and come fast and have permanent protection by Norton

6 years ago

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Wanda L Bento Acushnet, MA

Be careful! Prices increase almost quarterly. You agree to a plan but then they get you on all the other miscellaneous fees!!!!! And every year the price increases!!!! Monopoly?

6 years ago

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Jacinda E Sandy, UT

This is probably the best internet service that we have gotten. The internet connection works a lot better than CenturyLink and the customer service is pretty good.

6 years ago Edited September 14, 2021

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Lindsay H. Draper, UT

In my experience, Comcast Internet has been fast and reliable. My roommates and I each have multiple devices on it and we've never had any major issues with it.

7 years ago

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Maile Curtis Salt Lake City, UT

Expensive but fast. I had comcast for a few years now. Their customer service is great, never had a problem with them. The internet is super fast, however it's not the cheapest way to go.

7 years ago

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Krista Hoffman

Constant problems with the wifi signal being lost. A tech came out last week to check it and said the system lost wifi & rebooted over a thousand times in 30 days. He did something and I had no problems for a few days but now I am back to constantly getting kicked off. I work from home and this is a huge problem.

7 years ago