Name: Comcast Xfinity Internet
Rating: 3.3

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Emily Clinton, TN

Every since I’ve had Comcast it has been crap. Internet is slow or always having connection issues! We have been through 7 modems so not worth my time anymore. ESPECIALLY within just a year! On top of that Comcast agents hardly know what they’re talking about and they lie to you when you try and cancel your services saying you signed a contract with them for a year! “And there isn’t anyone can cancel their plan at anytime” This isn’t a good company and they always spike their prices on stuff whenever they want and I’m just over it!

6 years ago

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Danielle Russell Jacksonville, FL

I started service with comcast early this month. When I signed up for service, I was told I would not get billed 30 days from the start date. My service started on the 8th of April but I was billed on the 26th. This is not 30 days from the start date. On top of this, my service did not work for a whole week. Every day I was on the phone with an agent for about 10 to 15 minutes so I could finally watch the cable. Each tech did the same thing and it was just a quick fix hence why I had to call every day. Horrible Experience I will be switching as soon as possible.

6 years ago

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Marcos Minneapolis, MN

Internet always has problems even with their own modem. Customer service people don’t have the tools to help you and it takes forever to get someone to talk to. You never get the speed you pay for and if there’s a problem they charge you for a technician even if it’s their fault. They are the worse I can’t wait to have other company available in my area to give them the boot. Comcast sucks

6 years ago

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David Templeton, MA

Have been a loyal Xfinity Internet customer for 14 years at my current location. Has anyone else in North Central Massachusetts experienced very unreliable connectivity over the last 3-4 months. When the service is up, it screams at top speeds, but it seems that it goes down very often during the day. Troubleshoot my own connectivity on a regular basis and it's not internal for sure

6 years ago

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Jose Miami, FL

If I could give this terrible services zero stars I would I only have internet with Comcast and I really I’m thankful it’s only internet I can just imagine if I had both tv and internet. Every time my family uses the internet something has to happen either it goes out or the speed is just terrible I will be calling tomorrow to cancel this garbage of a services and find something new that’s not xfinity and I will find make sure no one I know has this trash of services.

6 years ago

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Tzivie Rosenberg Linden, NJ

My experience with Xfinity is downright disappointing. The speed of my internet is as slow as before, even though I'm paying an extra 20.00 a month for "High Speed" internet. The phone number they gave me is not the number they confirmed to give me. I have tried twice to change my phone number. Not possible with Xfinity. I was lied to. I tried canceling my phone line- only to be told I will lose my "promotion". their customer service deserves an F. If you want to overpay, and then be lied to and treated like trash, sign up with xfinity.

6 years ago

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Michael Cellini

Had them for long time. Service blazingly fast and has been very reliable. Customer/Tech service can be frustratingly slow, but they are very infrequently required.

6 years ago

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Michael Harper

It's been good so far as they meet the advertised speed and I haven't had any outages that I couldn't resolve with a modem reset. The downside is that they're a bit pricey.

6 years ago

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Robert Toledo Grand Rapids, MI

My bill more than doubled from when I first agreed to services with this company it feels as if I have been robbed or taken advantage regardless of the minuscule amount its the point AT&T offers 4X faster internet for nearly 20% less of the cost I would switch in a heart beat if I wasn't already moving soon I will not be returning to or recommending xfinity/comcast to anybody in the future PS customer service is typically a nightmare!

6 years ago

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Richard Ramirez Miami, FL

Up until now, pretty good. But it appears that Comcast, as well as ATT, do not know what a 'contract' means. They raise their prices whenever they please regardless if you have an agreement or not.

6 years ago

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Quin Louisville, CO

I have nothing but great customer service with Comcast. They are quick to respond and always on time if there are any problems. Would recommend!

6 years ago

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Dan Schuder Jacksonville, FL

The signal is what they claimed. Their customer service is the pits. I have twice signed up for direct billinging. They keep telling me my credit card wasn't processed but they have used it to bill me for $50. This is supposedly because they think my credit is poor but my credit ranking by Esperian is over 800. I have closed my credit reports because of the Esperian hack.

7 years ago

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Luis

Average. Sometimes there are problems with the internet but they would never acknowledge them. This week there was a problem with the tv that required a reboot of the whole system

7 years ago

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Veronika Komarov Vernon Hills, IL

Generally it is a good internet service, fast, uninterrupted, reliable. We work from home a lot and can usually count on it.

7 years ago

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Barbara Donelson Nashville, TN

I have no problems with the services. Have been a customer before and was satisfied then as well. Cost could be less but can not change that.

7 years ago

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Amber Aurora, CO

If I could leave no stars I mostly certainly would. This is the worst company I have ever dealt with. It takes about 30 minutes to get a hold of someone, and first you have to deal with their automated system which will just send you in a loop until you give up. I pay over $100 a month for internet and it only works about a third of the time. I have tried for months to get someone out here to take a look and all I'm told is that if I rent their modem all my problems will be solved. It's a joke and a scam. Avoid using them if you can help it.

7 years ago

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John Fresno, CA

They have great customer service. The speed of the service is amazing and the price is less expensive than other carriers.

7 years ago

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Kenneth Fausel Chicago, IL

Usually good however troubleshooting can sometimes take a while as they have you repeat steps that you've already taken even after you have told then you've done it.

7 years ago

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Cliff Strozier Hampton, SC

They have great customer service and they are the only provider other than satellite to offer the download speed I am looking for.

7 years ago

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Dorothy Loveridge Orem, UT

They don't notify you that your internet is going to be down while they upgrade until hours afterwards. I wish they would notify you in advance, but upgrades are good.

7 years ago

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Roger Ehrenberg Blue Springs, MO

I have had Xfinity for the last 2 years. It is some of the worst service that I have ever had. The lag time between changing channels is terrible. The solution to solving this problem they said is to reset the device. I do that many times a day.Not to mention if you have a VPN that you like to use. They try to use DSL leaking to monitor your activities and location. I've tested their internet speeds and they are not as advertised. Do not subscribe to this service they have had mini mini mini complaints within the last year from the FCC.

7 years ago

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Mary Jane Forsythe Palm Beach Gardens, FL

To many problems with WIFI and DVR service, both constantly go down. Reciently they "upgraded" my WIFI, can't get access to my printer or new DVD player since then. Their only solution is to "replace the equipment" I havn't done that yet, still trying to calm down to talk to them.

7 years ago

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Janice Tezack Saint Augustine, FL

Never have a interruption in service. If something happens or goes wrong, they go out of their way to alleviate the problem.

7 years ago

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Mark

They are expensive and aside from rare occasion of good customer service, they are normally bad. Plus, they dug up our neighborhood replacing their devices and many yards still look terrible.

7 years ago

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Edward & Mary Wilson

I am a long-term, high-satisfied customer. Connectivity is excellent and service, on the rare occasion it is required, is excellent!

7 years ago Edited September 14, 2021

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April Lori Fuson

It's not as fast as advertised, even though I pay extra for higher speeds. I keep getting "the best" and it still has down times and slow times. Pay too much for what service we receive.

7 years ago

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Rolando Fernandez

The Internet is fast and I can download very fast any videos or movies in my PC, email go and come fast and have permanent protection by Norton

7 years ago

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Wanda L Bento Acushnet, MA

Be careful! Prices increase almost quarterly. You agree to a plan but then they get you on all the other miscellaneous fees!!!!! And every year the price increases!!!! Monopoly?

7 years ago

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Jacinda E Sandy, UT

This is probably the best internet service that we have gotten. The internet connection works a lot better than CenturyLink and the customer service is pretty good.

7 years ago Edited September 14, 2021

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Lindsay H. Draper, UT

In my experience, Comcast Internet has been fast and reliable. My roommates and I each have multiple devices on it and we've never had any major issues with it.

8 years ago

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Maile Curtis Salt Lake City, UT

Expensive but fast. I had comcast for a few years now. Their customer service is great, never had a problem with them. The internet is super fast, however it's not the cheapest way to go.

8 years ago

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Krista Hoffman

Constant problems with the wifi signal being lost. A tech came out last week to check it and said the system lost wifi & rebooted over a thousand times in 30 days. He did something and I had no problems for a few days but now I am back to constantly getting kicked off. I work from home and this is a huge problem.

8 years ago

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Michelle Kuykendall

I have been with Comcast for a few years now and they really have not been too bad compared to some of their competitors. The only problem I have sometimes is loss of speed and internet.

1 year ago

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Aaron Smith

In my opinion, the service is great, if you pay for the highest speed available. Not the best deals on monthly prices and still have to reboot the system at times to get the best service.

1 year ago

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Gina Gomes Taunton, MA

My Internet is always on. Rare outages that don't last more than an hour or so during a major storm. None of which have occurred in the past 12 months !

1 year ago

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Amani Patel York, PA

Has been a reliable service for many years, but recently, there have been some delays in the internet service. The problem has continued for the past several months. The delays are not significant, but noticeable when streaming services.

1 year ago

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DocBWI Chicago, IL

I’ve been with XFinity for more than 20 years. In general, the service has been acceptable. Alot of disruption in service as they converted us to fiberoptics. There customer service at my XFinity store is abisimal, costing them at least one star.

1 year ago

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Satoria MoonGoddess

Very expensive and I had to spend an additional 200 dollars on pods so my internet service would work. I returned my equipment after being with them 20 years. Even when moving I paid via a collaboration with consumers. They never communicated in their system and knock on my door to confiscate my equipment even though I paid my bill on time and never late.

1 year ago Edited January 19, 2024

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Cattone5 Fort Wayne, IN

We were in a bind and kids attend online school. We paid about 600 to turn service on and it was on for one day before they turned it off and told us they would turn it on if we paid an additional 500 (equipment included). We're poverty level. It was a bill I had but my husband had to pay it if we wanted service. Yeah I said poverty but not that low where we recieve foodstamps. That was grocery money for a month. Store here is ran by pedos and preps.

1 year ago

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Audrey Smith Powder Springs, GA

I'm trying so hard to find a better provider. Xfinity crashes so much in my neighborhood, and we are not at all rural. I feel like there is always something and, for a person that is self employed and using the system a lot, it is most annoying.

1 year ago

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Tyrone Walton Atlanta, GA

Has served all my internet needs with lighting fast speed and very short down time iin the event of an outage or times when high usage in your area. Comcast can handle anything from single plans to bundles.

2 years ago

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Talliscia Irby Richmond, VA

I've been a loyal customer for 20+ years!!! Overall they have been reliable until recently. I've been having internet issues but they send out reliable and knowledgeable technicians.

2 years ago

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Jowara Morgande

They offer great speeds of internet and quality services. We had an outage and they gave us credit for our internet service. Awesome customer service team.

2 years ago Edited October 5, 2023

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Cindy Goad

I have used Xfinity mobile Xfinity Wi-Fi and Xfinity cable since 2012 yes I have been some problems but they have always been solved to my benefit customer service is amazing

2 years ago

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Lil (LTP)

I have to say I have a love hate relationship with Xfinity. But I am ok with the service I am getting now. The internet comes and goes at times but not as bad as the first time I had in Florida.

2 years ago

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Crysta Metz Chicago, IL

I like that they have available programs to help low income families. I don't like that I had trouble figuring out how to cancel my account after trying to move and not being able to have my service where I was moving to. Which was in town and made no sense as to why service didn't work there.

2 years ago

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A White South Bend, IN

Xfinity seems pretty expensive for the service. Our internet lags a lot and and we are constantly rebooting the modem. We purchased the pods which are supposed to extend the internet to other areas, and we cannot even get it to work on our deck which is 10 feet away from where the pod is plugged in.

2 years ago

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Pamela Lemieux Brattleboro, VT

I have been a customer since 2018 and haven't had many issues however I was not notified that my 2 yr plan had expired and so my bill went up dramatically. They could have better commu inaction with there customers. As well as being charged for your cable box and modem they should be a bundle deal.

2 years ago

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James Koller Seattle, WA

Comcast... big company, and so-so customer service. Was so bad at one point they changed their name to Xfinity. I dropped them for dish a long time ago and never looked back. I hear they have gotten better but I am actually no longer in an area that they service.

2 years ago

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Adam Taylor

We had (my partner and I) Xfinity Internet. We were paying about $140/month for just Internet. We had originally gotten the service at around $40 and have just watched it skyrocket in price. We've now got Verizon 5G Internet service to go with our phones for $25/month and a guarantee to not go up. Although the Xfinity Internet Service worked fine, it was not worth the money and ALL the alternatives are cheaper and, in my opinion, just as good.

2 years ago