Name: Comcast Xfinity Internet
Rating: 3.5

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Steve Laird Midvale, UT

We are very happy with our Xfinity service. We have only had a few inconvenient outages. Overall our WiFi speed is great for a large family. We have several devices operating all the time. It is definitely fast enough to keep up with our teenagers usage.

5 years ago

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Tiffany I Elkridge, MD

I use Xfinity internet now and it’s so fast. I don’t like that it’s such a hassle to sign up for new packages once your 1-2 yr contract is up. But customer service did work with me and I’m still with them

5 years ago

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mccandless24 Kaysville, UT

We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.

5 years ago

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Greg West Valley City, UT

We have had Xfinity for many years. They have continued to improve service and helped us out with a challenging problem a couple of years ago. They finally hooked us up with someone who didn't quit until he found the problem and fixed it.

5 years ago

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Shauna Horne American Fork, UT

We recently switched over the Xfinity for both of our internet and TV. We like the speed of our internet and the Cloud DVR. We were disappointed that they raised our bill last month by $14 without a reason we could see on the bill so we will need to call and find out why. But other than that, we have been happy with the service.

5 years ago

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take7 Sandy, UT

This is our internet provider currently and it provides everything we need. I wish it was cheaper. My husband works from home a lot and with that and myself and the kids using it it works. We can always self diagnose on the app or get updates of outages quickly. No lingering problems.

5 years ago

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James Conder Eagle Mountain, UT

We were able to get the Comcast internet a few years ago while we were in the city in our town home. Amazing service but honestly over priced, we have since moved further away and unfortunately Comcast isn't even an option for internet out here and we have had just as good of service for 1/2 the price.

5 years ago

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Michelle Schow Saratoga Springs, UT

Xfinity has some great promotional rates when you first sign up and their service is excellent...but they will raise the rates without really notifying you. You can usually get the rates to come back down after several phone calls, but you have to stay on top of it.

5 years ago

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PessoaJ Herriman, UT

We currently have Comcast internet and have been pleased. When I have had to call, the service representative has been helpful and has solved my issues. I feel like I get a good deal for my money.

5 years ago

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Haelyn Lahens Deerfield Beach, FL

I am always able to use my Xfinity app wherever I am for anything I need. The loading and recording of items never come as a difficulty and it is overall an amazing experience, not having to worry about delays and slowness.

5 years ago

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Michelle W Coraopolis, PA

I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.

5 years ago

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Juan Beaver, PA

I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.

5 years ago

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Remington Austin Pleasant Grove, UT

This internet is a lifesaver! We have 6 gaming systems connected to our Xfinity wifi and they all run flawlessly! We never experience lag or ping over 35 even after playing for hours.

5 years ago

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Martha Gourley Pleasant Grove, UT

We have had good speed and quality of internet service from Xfinity. We bundle it with our TV cable service. All have worked well. Only complaint is they keep increasing our rates even though we have a contract for a certain price.

5 years ago

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Ad Pleasant Grove, UT

I recently switched to Xfinity internet. So far the quality and speed of internet service has been good. Setting up my account was easy and the installation of the modem was easy too.

5 years ago

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Randy Scoville Pleasant Grove, UT

Our current internet is not good. We have contacted Comcast twice to have them offer us internet. However, we are at the end of a street and they don't have a line run close enough for us. We asked for a line to be run, but said it will cost $15000 to do so, and we'd have to pay for it. Too bad, because our whole street would be customers.

5 years ago

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Paige Baldwin Wellsville, UT

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

5 years ago

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Rosann Stanko Logan, UT

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

5 years ago

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Claudia Soto Park City, UT

Xfinity provides easy installation and fast internet. I have never had issues logging in and Xfinity provides a wide array of entertainment options. I will continue to use it forever!

5 years ago

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Ashley Pleasant Grove, UT

We have been very happy with our home internet speed through Xfinity, even during peak hours when all my kids are doing their homework. When we are away from home there are plenty of hotspots nationwide to stay connected.

5 years ago

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Londyn Berrett American Fork, UT

We currently have xfinity internet. It has been less than one year, but the service has been consistent, the installation tech was very knowledgeable and the billing has been as expected. We opted against a contract which is slightly more expensive but like the flexibility that affords.

6 years ago

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Tim Berrett American Fork, UT

We switch to xfinity for internet less than one year ago. We opted for a a month-to-month plan which is a little more expensive, but we don't like being locked into anything. The internet has been consistent in the bandwidth provided with both upload and download speeds. We were dissatisfied with the burying of the installation which was months late and the final result is anything but elegant in how it comes into our home. For this I am removing 2 stars. Their customer service is not great either.

6 years ago

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P Crawley Pleasant Grove, UT

I switched to Xfinity to get faster internet speeds and wasn't disappointed. A friend recommended it and it's been much nicer streaming and downloading things off the internet without having to wait like I did before.

6 years ago

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Brennan Orem, UT

Fastest home internet I have ever had. I was surprised by how much I got for the price. The installation was about as easy as it could possibly be. I never have any outages. Price and customer service are second to none.

6 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently have our internet with Comcast Xfinity and I'm a little torn with them. When the internet works we love it but it tends to go down on a regular basis. We have 2 computers, 4 TV's and 9 phones/tablets in our home so we are using the internet and WiFi constantly. Pretty frustrating when you're watching Netflix and the internet just quits working and shuts off and you have to re-scan and re-set the internet connection. Like I said when it works it's great, but tends to shut off frequently.

6 years ago

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JAKE American Fork, UT

We have used comcast xfinity internet before and really liked it. I particularly liked it for gaming so we did the upgraded speed. By doing the upgraded speed it worked very well for all the different gaming and streaming that we did. Would recommend their internet.

6 years ago

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Stacy Lehi, UT

Love the internet speeds!!! We used to have centurylink and the speed was horrible! Comcast has changed everything for us and we pay the same! Customer service is amazing too.

6 years ago

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Leslee Muramoto Draper, UT

We switched to Xfinity from CenturyLink and although the speed is much faster than what we had, we have issues with the wifi reaching the whole house, which can be a problem when the kids are complaining about the PS4 not having wifi upstairs! I’m debating buying a wifi extender (which adds to the cost). I do like that I have access on my phone to check the account and the devices using wifi, etc and we don’t have issues with streaming on the tv like we used to with CenturyLink. (Probably due to the internet speed)

6 years ago

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Kymberlee Yack Orem, UT

we love comcast! when we signed up they had a lot of different options to choose from, and all super great prices too. We went with one of the cheaper ones and our internet speed is impeccable!

6 years ago

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Ethan Pitcher Eagle Mountain, UT

This is the internet I have now because my i Coe works for Comcast, some came and set it up for us. It works great, and it has fast reliable internet connection. They have great customer service and continually try to make their products even better than they are.

6 years ago

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McKenzie Christiansen Provo, UT

This service is great. The WiFi is always easy to connect to, and is very fast. The internet works great with this. There is very good costumer service if I ever have an issue. And there are rarely issues so it is nice. Would reccomend to my friends and family.

6 years ago

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Melinda American Fork, UT

I have mixed feelings about Comcast/Xfinity. My biggest complaint is that they raise the price of my internet each year. If I had another reliable option I would choose it for this reason. Our internet service is adequate but not great. I did have a great customer service experience in which we received a call asking us to take a short survey about our experience with the company. We shared some of the problems we were having in the survey and they later contacted us and sent a tech out to fix the problems free of charge.

6 years ago

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Erica Hartshorn Alpine, UT

Xfinity has done a pretty good job for us, they are really the only internet provider in our area which leaves us limited and we pay for Hi-Speed internet is pretty good until everyone is home on the weekends and they all get on and it slows things down a lot. I think overall they do good to help with outages and get things up fairly fast.

6 years ago

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TyGuy Sandy, UT

This is the fastest internet that is available in my area. I pay a lot of money for their gigabit service, but I don't get those kinds of speeds. It's expensive, and with several times a month, the service seems to go down or get really slow, I don't find that I'm getting what I really pay for. But it's the best that's currently around.

6 years ago

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Angela Pyrah Willard, MO

Our new apartment was set up with xfinity, and it has been great. We never lose wi-fi or cable service and have never had a reason to call for help because everything works great!

6 years ago

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Mary West Jordan, UT

Comcast is a necessity! They've been great when we've made changes to our plan and when we've had any issues with our internet they've always helped us get it fixed. I do wish it could be a little less expensive at times, but it's really the only internet provider that works this well in our area!

6 years ago

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Kimberly Maddock Pleasant Grove, UT

Always fast internet. Not only do we get great service, but we have multiple devices between everyone in my family and never have slow or sluggish service. We would highly recomment Comcast Internet!

6 years ago

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Kristin G Pleasant Grove, UT

Comcast is Our internet service provider. I think the price is reasonable and when we have had weather problems in Utah and the service goes out they always credit us on our bill.

6 years ago

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Sarah Fairfax, VA

Overall I was pleased with my internet through them. I was able to always get through to their customer service and any issues were generally resolved quickly. I didn't love how I had to call to try and negotiate a better rate whenever mine expired, but they were generally pretty easy going about giving me the latest promotions.

6 years ago

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Anne Kimball Salt Lake City, UT

We had Comcast Xfinity for years. We re-signed up with them every time we moved because they just always had the best deals and rates! And we exclusively stream and never, ever had an issue with buffering!

6 years ago

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James B nelson Las Vegas, NV

Their "deal" price is very good. Speed is good. Billing is easy. virtually no down time. We have been very happy with them. Plus, we had a problem once, and they fixed it quickly and adjusted the price.

6 years ago

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Kip Fowler Pleasant Grove, UT

Our home internet is with Comcast and we have been with them for years. They have been very helpful every time I have has a concern with my internet and have helped us to resolve it over the phone.

6 years ago Edited September 14, 2021

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H Moore Lehi, UT

Our internet and cable is through Comcast Xfinity, and we've been happy with the internet speed and channel choices. When we've had troubles, even on the weekends, we've been able to get the help we needed.

6 years ago

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Joseph Harris

I cancel my Account over 30 days ago and still fighting with them to get over 200 dollar credit refunding back to me. There auto answering system is the Worst There customer service is the worst. They over charge and customer loyal dose not exist. Do not do business with this company!

11 months ago

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Gabriel Melendez

I use Xfinity for my home internet and it's been super fast. Stream movies with not issues. love this service highly recommend it.

1 year ago

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Chris Carima Leominster, MA

This is by far the WORST tv, internet and phone service I have ever had. I had it for 2 hours when the internet and tv were not working properly, Try to get a tech back, good luck, you cant. Try to even contact them, doesnt happen. They like AI. Finally Some guy on the phone who doesnt speak english well at all talking to me from a party. he tried to blame my plug. The phone service, there was none. even worse that TMobile. I had the service for 6 weeks and got rid of it. Now it is impossible to contact them to get my REFUND. BUYER BEWARE DO NOT GET XFINITY IN YOUR HOME.

1 year ago

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Mickey Hood Columbia, TN

Talked to agent on 9/14/2023 and she told me that a $90 charge would be canceled and I had a $0 balance. Xfinity turns around and bills me again for the $90. Called again and talked to Rudolph on 10/16/2023 and he tell me that they have no record of the call and I will have to pay the $90. Don't use Xfinity! and it take about hour just to get agent on the phone.

1 year ago

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ComcastSucks San Rafael, CA

Horrible company. I don’t get the service I pay for. I waste hundreds of hours on the phone with customer service. This company has been ripping me off for years. I can’t believe they can charge for dvr that don’t work, charge for email service that makes my sent emails disappear when I hit send. And the customer service is a complete waste of time. These people are either inept, or they’re criminals. Don’t EVER consider this carrier for ANY service unless you like to waste your time and money.

1 year ago

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Alice Allen Fort Myers, FL

The website is positively the WORST I've ever worked with. Everytime I go to their site, they say they don't recognize my password. Forget about talking to a live person - because that is just out of the question. The system takes you from one automated page to another and you end up getting no where. I was trying to contact them regarding a $24.99 charge and I finally ended up paying it because I was so annoyed with the system. I dread should a question arise and I need to contact someone. Horrible, horrible, horrible system

1 year ago

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Denise Thompson Denver, CO

I have been a customer for many years and normally I receive excellent customer service. However I have been treated fairly badly. I have been on payment plans but unfortunately because of my current situation I have not been able to keep my payments as promised. With that being said I can't help but think there is something that could be done to keep my phones active but I guess not. I will be getting a different service as soon as I can. This is unfortunate.

1 year ago