Name: Comcast Xfinity Internet
Rating: 3.4

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Frank Herbert Portland, OR

I've been with Xfinity for three years since moving to Oregon. Their technical quality is high and their repair service on outages is quick. They are expensive but necessary. I also dealt with them 20 years ago in Chicago when they were simply Comcast. Their reputation for customer service was terrible but I always found their service personnel efficient, friendly and professional. I use them for hours of entertainmet each day but still begrudge the cost, unfortunately their are no viable alternatives.

2 years ago Edited July 15, 2022

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Daniel Cebrero Los Angeles, CA

Comcast is a decent company in my opinion. Price is a bit higher when compared to other companies and the service can be spotty from time to time. The customer service is good but when (and seems like it’s often) the service is down, their estimates to repair it is always off. I’d shop around for other providers before choosing Comcast

2 years ago Edited July 21, 2022

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Allison Ager Tallahassee, FL

Comcast/Xfinity is simply frustrating. There are not a lot of choices where I live, so i'm stuck with them. Internet drops frequently for no apparent reason....taking about 10 minutes for everything to reboot. Prices soar after your contract period ends...then you spend 50 minutes on the phone trying to find a 'package' that's more resonable. Speed is good, customer service is lacking.

2 years ago

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Brandon Chicago, IL

Oh Comcast, I'm giving them 3 stars only because they have more competition so their prices are competitive. However, for the longest time they were there only real game in town. While the product was AMAZING they do seem to have a lot of outages compared to other carriers. However, it goes without question that for as long as this company has existed and likely to exist they only place in the world with worst customer service would but the DMV. Like, literally they are the worst and could get away with it because they were and in some places are still the only game in town.

2 years ago Edited July 22, 2022

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Noureddine Lalami Brentwood, CA

Comcast came a long way from that horrible company everyone used to complain about. They have turned things around and provide up front prices and good customer service. I am only using their Internet and so far I am happy.

2 years ago

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Rick Froid Park Ridge, IL

The internet is good. Maybe a bit pricey. I like the online assistance as I am not likely to call and talk to customer service. You are likely to be in for a 90 minute call and a good chance of not solving your problem.

2 years ago Edited January 3, 2022

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Cam Hall Richmond, VA

Comcast Xfinity can be the fastest speed for your money, but my experience with their product across multiple properties was that it wasn't the most reliable. When WFH, my internet would randomly go down for hours for unexpected maintenance, and when prompted I was given no reason for the downtime, no expectation for when it'd be available again, and no compensation for the hours/time spent without the service I was paying for. After this happened ~10 times in a quarter, I stopped my subscription. They do have competitive pricing, but it comes at this cost.

2 years ago Edited July 19, 2022

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Lisa E Leominster, MA

They have glitches but have really upped their game in terms of customer service and consistency in the last couple of years. There have been issues in the past with respect to reliability so I'm not willing to give them a full five stars yet but they're getting there.

2 years ago

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SMJohnson_Indy Indianapolis, IN

Until my 2020-2021 interactions with Comcast / Xfinity (both residential and business services), I'd have to have rated the previous 10 year's experience as among the absolute worst in service delivery and customer service. Both aspects have improved, greatly, over the past couple years, though -- especially in customer service / communications.

2 years ago

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No Name Goshen, IN

Much better than Spectrum but still has room for improvement. Not user friendly when setting up an account and having to set up the cable and wifi. Technology is supposed to be easier, however people (the business and the customer) make it much harder than it has to be. I prefer to call them and they do it all, why should the customer be involved for set up anyway, lol. We are still assessing this cable and wifi company, but it does seem better (much better) than Spectrum.

2 years ago

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Susan Hochstrasser Olympia, WA

While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.

4 years ago

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Rocio Diaz Tallahassee, FL

The internet component of my Xfinity package is great. Internet is never down, downloading speeds are fast and I never have a problem with it. Nice to use in public places too.

4 years ago

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Steve Laird Midvale, UT

We are very happy with our Xfinity service. We have only had a few inconvenient outages. Overall our WiFi speed is great for a large family. We have several devices operating all the time. It is definitely fast enough to keep up with our teenagers usage.

4 years ago

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Tiffany I Elkridge, MD

I use Xfinity internet now and it’s so fast. I don’t like that it’s such a hassle to sign up for new packages once your 1-2 yr contract is up. But customer service did work with me and I’m still with them

4 years ago

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mccandless24 Kaysville, UT

We are limited in choices for internet but have had Xfinity for the past few years. It has been fine not as fast as I thought it would be even though we are paying for a quicker connection. The deals are great until they expire then the price jumps quite a bit. We have usually committed to another deal at that point, but if I had more options I would probably try to find something else.

4 years ago

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Greg West Valley City, UT

We have had Xfinity for many years. They have continued to improve service and helped us out with a challenging problem a couple of years ago. They finally hooked us up with someone who didn't quit until he found the problem and fixed it.

4 years ago

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Shauna Horne American Fork, UT

We recently switched over the Xfinity for both of our internet and TV. We like the speed of our internet and the Cloud DVR. We were disappointed that they raised our bill last month by $14 without a reason we could see on the bill so we will need to call and find out why. But other than that, we have been happy with the service.

4 years ago

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take7 Sandy, UT

This is our internet provider currently and it provides everything we need. I wish it was cheaper. My husband works from home a lot and with that and myself and the kids using it it works. We can always self diagnose on the app or get updates of outages quickly. No lingering problems.

4 years ago

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James Conder Eagle Mountain, UT

We were able to get the Comcast internet a few years ago while we were in the city in our town home. Amazing service but honestly over priced, we have since moved further away and unfortunately Comcast isn't even an option for internet out here and we have had just as good of service for 1/2 the price.

4 years ago

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Michelle Schow Saratoga Springs, UT

Xfinity has some great promotional rates when you first sign up and their service is excellent...but they will raise the rates without really notifying you. You can usually get the rates to come back down after several phone calls, but you have to stay on top of it.

4 years ago

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PessoaJ Herriman, UT

We currently have Comcast internet and have been pleased. When I have had to call, the service representative has been helpful and has solved my issues. I feel like I get a good deal for my money.

4 years ago

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Haelyn Lahens Deerfield Beach, FL

I am always able to use my Xfinity app wherever I am for anything I need. The loading and recording of items never come as a difficulty and it is overall an amazing experience, not having to worry about delays and slowness.

4 years ago

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Michelle W Coraopolis, PA

I never minded using Xfinity Internet, but when my husband and I tried to ask for a better rate, there was nothing they could do for us. Add services and pay more money for things we didn't need. Long story short we switched. If they worked with us, we would've continued with their services. Other than that, the internet was reliable and fast.

4 years ago

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Juan Beaver, PA

I currently have Xfinity. I have good and bad feelings about them. Their service is decent. Sometimes my internet goes out. The overall price is good when you get on a promotion. Each year i have to cancel my account so i can get on a plan im not overpaying on.

4 years ago

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Remington Austin Pleasant Grove, UT

This internet is a lifesaver! We have 6 gaming systems connected to our Xfinity wifi and they all run flawlessly! We never experience lag or ping over 35 even after playing for hours.

5 years ago

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Martha Gourley Pleasant Grove, UT

We have had good speed and quality of internet service from Xfinity. We bundle it with our TV cable service. All have worked well. Only complaint is they keep increasing our rates even though we have a contract for a certain price.

5 years ago

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Ad Pleasant Grove, UT

I recently switched to Xfinity internet. So far the quality and speed of internet service has been good. Setting up my account was easy and the installation of the modem was easy too.

5 years ago

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Randy Scoville Pleasant Grove, UT

Our current internet is not good. We have contacted Comcast twice to have them offer us internet. However, we are at the end of a street and they don't have a line run close enough for us. We asked for a line to be run, but said it will cost $15000 to do so, and we'd have to pay for it. Too bad, because our whole street would be customers.

5 years ago

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Paige Baldwin Wellsville, UT

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

5 years ago

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Rosann Stanko Logan, UT

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

5 years ago

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Claudia Soto Park City, UT

Xfinity provides easy installation and fast internet. I have never had issues logging in and Xfinity provides a wide array of entertainment options. I will continue to use it forever!

5 years ago

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Ashley Pleasant Grove, UT

We have been very happy with our home internet speed through Xfinity, even during peak hours when all my kids are doing their homework. When we are away from home there are plenty of hotspots nationwide to stay connected.

5 years ago

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Londyn Berrett American Fork, UT

We currently have xfinity internet. It has been less than one year, but the service has been consistent, the installation tech was very knowledgeable and the billing has been as expected. We opted against a contract which is slightly more expensive but like the flexibility that affords.

5 years ago

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Tim Berrett American Fork, UT

We switch to xfinity for internet less than one year ago. We opted for a a month-to-month plan which is a little more expensive, but we don't like being locked into anything. The internet has been consistent in the bandwidth provided with both upload and download speeds. We were dissatisfied with the burying of the installation which was months late and the final result is anything but elegant in how it comes into our home. For this I am removing 2 stars. Their customer service is not great either.

5 years ago

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P Crawley Pleasant Grove, UT

I switched to Xfinity to get faster internet speeds and wasn't disappointed. A friend recommended it and it's been much nicer streaming and downloading things off the internet without having to wait like I did before.

5 years ago

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Brennan Orem, UT

Fastest home internet I have ever had. I was surprised by how much I got for the price. The installation was about as easy as it could possibly be. I never have any outages. Price and customer service are second to none.

5 years ago

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Kristiane R Durfey Pleasant Grove, UT

We currently have our internet with Comcast Xfinity and I'm a little torn with them. When the internet works we love it but it tends to go down on a regular basis. We have 2 computers, 4 TV's and 9 phones/tablets in our home so we are using the internet and WiFi constantly. Pretty frustrating when you're watching Netflix and the internet just quits working and shuts off and you have to re-scan and re-set the internet connection. Like I said when it works it's great, but tends to shut off frequently.

5 years ago

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JAKE American Fork, UT

We have used comcast xfinity internet before and really liked it. I particularly liked it for gaming so we did the upgraded speed. By doing the upgraded speed it worked very well for all the different gaming and streaming that we did. Would recommend their internet.

5 years ago

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Stacy Lehi, UT

Love the internet speeds!!! We used to have centurylink and the speed was horrible! Comcast has changed everything for us and we pay the same! Customer service is amazing too.

5 years ago

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Leslee Muramoto Draper, UT

We switched to Xfinity from CenturyLink and although the speed is much faster than what we had, we have issues with the wifi reaching the whole house, which can be a problem when the kids are complaining about the PS4 not having wifi upstairs! I’m debating buying a wifi extender (which adds to the cost). I do like that I have access on my phone to check the account and the devices using wifi, etc and we don’t have issues with streaming on the tv like we used to with CenturyLink. (Probably due to the internet speed)

5 years ago

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Kymberlee Yack Orem, UT

we love comcast! when we signed up they had a lot of different options to choose from, and all super great prices too. We went with one of the cheaper ones and our internet speed is impeccable!

5 years ago

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Ethan Pitcher Eagle Mountain, UT

This is the internet I have now because my i Coe works for Comcast, some came and set it up for us. It works great, and it has fast reliable internet connection. They have great customer service and continually try to make their products even better than they are.

5 years ago

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McKenzie Christiansen Provo, UT

This service is great. The WiFi is always easy to connect to, and is very fast. The internet works great with this. There is very good costumer service if I ever have an issue. And there are rarely issues so it is nice. Would reccomend to my friends and family.

5 years ago

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Melinda American Fork, UT

I have mixed feelings about Comcast/Xfinity. My biggest complaint is that they raise the price of my internet each year. If I had another reliable option I would choose it for this reason. Our internet service is adequate but not great. I did have a great customer service experience in which we received a call asking us to take a short survey about our experience with the company. We shared some of the problems we were having in the survey and they later contacted us and sent a tech out to fix the problems free of charge.

5 years ago

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Erica Hartshorn Alpine, UT

Xfinity has done a pretty good job for us, they are really the only internet provider in our area which leaves us limited and we pay for Hi-Speed internet is pretty good until everyone is home on the weekends and they all get on and it slows things down a lot. I think overall they do good to help with outages and get things up fairly fast.

5 years ago

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TyGuy Sandy, UT

This is the fastest internet that is available in my area. I pay a lot of money for their gigabit service, but I don't get those kinds of speeds. It's expensive, and with several times a month, the service seems to go down or get really slow, I don't find that I'm getting what I really pay for. But it's the best that's currently around.

5 years ago

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Angela Pyrah Willard, MO

Our new apartment was set up with xfinity, and it has been great. We never lose wi-fi or cable service and have never had a reason to call for help because everything works great!

6 years ago

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Mary West Jordan, UT

Comcast is a necessity! They've been great when we've made changes to our plan and when we've had any issues with our internet they've always helped us get it fixed. I do wish it could be a little less expensive at times, but it's really the only internet provider that works this well in our area!

6 years ago

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Kimberly Maddock Pleasant Grove, UT

Always fast internet. Not only do we get great service, but we have multiple devices between everyone in my family and never have slow or sluggish service. We would highly recomment Comcast Internet!

6 years ago

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Kristin G Pleasant Grove, UT

Comcast is Our internet service provider. I think the price is reasonable and when we have had weather problems in Utah and the service goes out they always credit us on our bill.

6 years ago