Name: Comcast Xfinity Internet
Rating: 3.4

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Patrick Lindquist Minneapolis, MN

The internet was blazing fast and the customer service for xfinity internet was super great, I definitely liked how easy it was to talk to someone for any issues I have with my internet services… I have problems with other programs they have that have shitty customer service

1 year ago

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Melissa Jones Brunswick, GA

I am happy with my service but I recently needed a new coaxial cable installed worked with the online chat, the person in the chat understood what was needed but on the day of the install that was critical to have done. The techs came out looked and the area and I explained again what was needed and they advised they were not the ppl for that job. Not sure where the mix up happened but, I had to pay double what I was quoted and have a third party come complete the job.

1 year ago

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Erick Benjamin Perez (Insurance Doctor) Hollywood, FL

I use Comcast for my internet needs. Yes, I have television service as well but I would not be the judge of that. I barely have time. The internet is decent but sometimes when it rains it lags for some time. I also demand the highest form of internet and would be great if they offered fiber technology.

1 year ago

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Robin Adams Seabrook, TX

We have Comcast. We have had them before. They are a great company the people are AMAZING. They all are on Top Of Their Jobs. They maybe a little higher in price but they are worth EVERY penny.

1 year ago

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David Barr Houston, TX

I like my e their internet & streaming service. And their prompt courtesies . Don't like that I can't get offers made to new customers when I've been a long time customer on autonomy & have never missed a payment.

1 year ago

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Alicia Rivero Dallas, TX

I have had Comcast internet in Georgia and have always been pretty satisfied with the service itself. I do not like how the company requires you to contact them if you want to upgrade your equipment as well as take it back to them to exchange it.

1 year ago

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Tara Gillispie Hurricane, WV

Comcast Xfinity internet is the absolute best internet provider in my area. They have the fastest speeds, the best equipment, and customer service is always excellent to deal with.

1 year ago

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Amanda Slezak

Internet was great. Customer service was pretty good. Didn't have any real issues with them. Just a few technical difficulties that's all. Had this service forever ago when I lived in Florida.

2 years ago

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Sharon Jackson Davison, MI

I loved being able to combine Internet, phone & cable. The pricing was reasonable and affordable for a single elder person, as myself. I’d choose XFINITY ALWAYS over this new streaming thing ppl are using.

2 years ago

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Jean DeVenney

I currently have Comcast Xfinity Internet and am satisfied with the service. they are quick to answer any questions I have, the installation was flawless, the internet connection is strong and consistent.

2 years ago

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nettie maureen tompkins Houston, TX

I had service with them for about 4 years beginning with a reasonable plan for $140. Soon the price starting to go up. If I would try to delet some because of the price increase they would offer something for a little less. By the time I gave up the price was very near doubled. Our yearly contract was up and we were moving so it seemed like a good time to quit. I called with the dated we wanted it turned off. About a week in advance. We get a bill for another month and they turned me in to the credit bureau.

2 years ago

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miranda dellinger Bloomington, IN

The internet itself was spotty. Customer service would try to pull tricks untill you just shut down and dont budge then maybe they will help you. The reps i had come out to my home and fix things were however always very helpful and kind. The cost wasnt horrible but also not great. If i didnt split it with roommates and it was out only option i would not have gotten this service. They also still continued to charge me after i had canceled my service which was extremely frustrating.

2 years ago

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Carol Ford Eugene, OR

We use Comcast internet service only, not the cable portion. We’ve had this service for over 10 years and it’s worked great. We do limited gaming so if the family has multiple gamers I cannot comment on the speed.

2 years ago

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JS Sunnyvale, CA

We’ve struggled with xfinity over the years, as it’s been very difficult to reach a customer service representative when there’s been an issue. Tech support over the phone or online is a waste of time. We’ve had to seek help with faulty products at their actual store locations more than twice in the last two years. They were always friendly and far more helpful to work with in person.

2 years ago

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Rita Hopkins Austin, TX

I enjoyed Comcast Xfinity while in the state of MS. It provided great service considering I was in a remote area. It only went out a couple of times which is great for the area and weather there. My cable service was clear, and internet was speedy.

2 years ago

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Whitney Gilford Houston, TX

I have been an Xfinity customer for years and the internet speeds are great. I could have each and every device (more than 8) using the internet in my home and the internet would still be quick.

2 years ago

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Joesaffran Baltimore, MD

Comcast has a responsive technical department that responds fairly quickly. They are definitely trained in Wi-Fi and Ethernet connections. My Wi-Fi internet experience was good. A little on the high end price wise but, over all good.

2 years ago

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Tess Rangus

I have been a Comcast customer for over 20 years and I love it. Customer service has been great, always take care of issues. Lots of channels and streaming available for reasonable cost.

2 years ago Edited January 18, 2023

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Mariana Tornero Alegria Hercules, CA

Great internet and customer service. The devices work efficiently and troubleshooting is a breeze. The apps that pair with the devices have great features, and the hotspots available is amazing.

2 years ago

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Lesia D Pompano Beach, FL

Where do I start. This company did a bait and switch with us. When I moved into my new apartment in 2017, cable was included in the rent, but I did not know so I called the cable company and setup cable. They billed me for cable service, the same basic package that was free. I only realized it about two months later when my neighbor was talking to me about upgrading to a different package because she wanted to watch some special program. When I called Comcast, they gave me a hard time, eventually, they refunded 1 month of payment and now has been sending me a bill for $3.57 for the past 5 years!

2 years ago

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Ashlyn Elwood Roswell, GA

Comcast Xfinity has always had great internet speed and customer service, but the price of their service increased when I moved so I switched to a provider that was a better value. I would still recommend them though if it is a good price where you live!

2 years ago

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Rachel Porter Chicago, IL

Comcast Xfinity has provided good internet service at a good price. I have not experienced any service interruptions at my new residence. Customer Service has been very friendly and driven to problem solving whenever I've need to contact them Great company.

2 years ago

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DealStar South Jordan, UT

I am actually a big fan of Comcast Xfinity, with the exception of the cost. There was very little down time, the Internet speed is great, we ran several devices simultaneously and never had a problem. I only left this provider because I moved to a new condo that does not support this provider.

2 years ago

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Linda Holly Canton, GA

I use Xfinity prepaid. It's $45 per month for WiFi and internet service. It's a great solution as I can choose how much and what I want to stream without the costs getting out og control. Easy.

2 years ago Edited November 16, 2022

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Leah Daly City, CA

Internet service is decent, at best. We often get kicked off the wifi - whether is be when streaming on tv or iPads or when connecting a laptop for work. This in itself is frustrating but the fact that the monthly price for this service is nearly $135 is beyond irritating. If the internet service is spotty, it feels like a slap in the face to pay such a high price. I was told that the only way I could lower my bill is to add additional services that I don't need which doesn't make any sense at all.

2 years ago

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William Smith Bolingbrook, IL

Xfinity provides a wide array of products and great cable signal. The customer service representatives are pleasant to deal with and make every reasonable effort to support customers. My main concerns with Xfinity are primarily related to technical issues, i.e., poor signals when the remote interacts with the television, issues with accessing apps, and random service outages. The cost for Xfinity products and services are relatively high. Given the cost, I don't expect to experience the afore-mentioned issues.

2 years ago

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Amrit Nandrey Franklin, TN

I used Comcast for 9 years. They are a good starter internet package with very low prices to get started. It is very reliable too (unless there is a physical damage to the cable). They bundled internet service with basic TV service.

2 years ago

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Brennan Smith Okemos, MI

Comcast / Xfinity is fairly predatory with pushing you to sign up for multi-year contracts and/or limited term offers that surprise you with rate increases. Their customer service is OK, but they send you around in circles if you try to cancel. Unfortunately, US ISP regulations are lacking in consumer protection policies, so you’re sometimes stuck choosing a company like Comcast / Xfinity because they may provide the best service in your locale. I found WOW! to be more pleasant to deal with, but their service delivery in certain areas of our state isn’t as good as Comcast / Xfinity. Be prepared to say no to crap deals, and be diligent about understanding what you’re signing up for.

2 years ago

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Christina Sutu-Wallar Pittsburg, CA

I have used Comcast since 2018. They have reliable service, they text me whenever there is an outage including when they plan to resolve it, they always have great deals going on too. My only complaint is their customer service - they don’t seem to value their clients.

2 years ago

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Pass Houston, TX

Have had Comcast service for over 15 years now. Service seem to get better every year. Customer service is excellent. They always keep you up to date if and whenever there is an internet outage in your neighborhood.

2 years ago

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Stephen Foltz West Linn, OR

Over 6 years we experienced 2-3 service outages. None lasted more than an hour and we were able to get reasonable ETAs via our phones. Speed p;aid for was always available and usually better than promised.

2 years ago

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Kayla Heddleson Pittsburgh, PA

Is about the only fast hi speed internet service around the ohio valley that doesn't only go by how many mbs of data u can go through a month but is the most expensive service around also if they serviced where I reside at I would still have service with them but they don't!

2 years ago

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Thais Copeland Satsuma, AL

I have their service for many years now, got no choice, because it's the best one that I can get. They have a lot of ups and downs with the service, sometimes there are problems that takes up to 6 or more months to get then resolved, but one must stay on top of them, because thy try to tell you there is nothing wrong, because they don't want to spend the money to fix the problems. Customer service is good, majority of the time. One thing I got to say is that some of the technicians don't know a thing of what they are doing and needs more training.

2 years ago

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Debbie Zerner Ocean View, DE

We used Comcast when we lived in MD. Unfortunately they are no longer in our area. We had a few problems periodically with losing connection usually quickly remedied. Sometimes it was frustrating and once in a while it took some time but now I have Mediacom and oh how I wish I had Comcast again!!!

2 years ago

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PolliAnne Parte Altamonte Springs, FL

It's almost impossible to talk to a real customer service representative on the phone. They are usually very helpful when you do however it appears that one price of service is agreed on but the company continues to charge you at a much higher rate and the service representative can't explain why. This has happened more than once. Well,,,, its time to cut the cable because I can't afford them anymore. Their product is good but their cost is outrageous.

2 years ago

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Holly Ware Pooler, GA

Comcast has excellent deals and great service for any area that I've lived in. They give great promotions and great deals on packages in my experience with them. Overall an excellent company.

2 years ago Edited September 7, 2022

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scotty Saint Paul, MN

I've been with Comcast Xfinity over 10 years. They have great products, Great speed on internet. It barely crashes, but They do sneak in a couple fees here and there and Unless you're really paying attention to your bill every month you dont notice till youre paying $15 higher than you used to. Over all its quality internet

2 years ago

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Craig Welter Grayslake, IL

Their internet service is very rarely down. In the rare cases when it does go down, it is usually fixed very quickly, and they send a message giving you an estimated time when it will be back up. They also have an outage map you can check to verify an outage is on their end. The customer service has also always been helpful and courteous.

2 years ago

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Emily Swierczynski Waterford, MI

Love our comcast internet. Reasonable cost for gig speeds and they tossed in peacock streaming for free. Haven't had a single outage in the last 18 months since switching to them.

2 years ago

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Steve Hampton Jacksonville, FL

Been a loyal Xfinity customer for over 15 years for both cable and internet. Super fast upload and downloads. I depend on internet availability for my home based business and it has been super reliable

2 years ago

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Jennifer Orlando, FL

I recently moved and started using Xfinity. The initial set up process was extremely easy and took only minutes. I liked that I could do it myself. The only reason I didn’t give 5 stars is because it goes out weekly. My old company never went out in the 6 years I was with them.

2 years ago

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Wendy Shaw Queens, NY

Flexible 4K streaming. Best wi-fi I've ever had in my home . Great value . Also my kids and husband love the Wi-Fi hotspot . Definitely recommend it to friends and family... brilliantly great!

2 years ago

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K R CA

Usually providers are quality with internet speed I line in a semi rural community in the outer edge of the big city in New Mexico lately the connection has been very spoty and unreliable. They used to have highly secure hotspots availability for the community and not have in my best deduction been lacking in security periodicals leading to the increase in customer complaints and adding the option to turn off the hotspots availability.

2 years ago

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Fran Laws Bothell, WA

I like that they try to fix any outages as soon as they happen. There repairmen are knowledgeable and fix the problem as soon as possible. They have internet also. I like having one bill for cable and internet.

2 years ago

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Estelle Stevens Lehi, UT

We have tried many different internets but nothing has ever lived up to Xfinity. It is fast and affordable and we are so happy with our final choice. They make sure we are happy with our plan and they have great service!

2 years ago

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kate Santa Clara, CA

i've been a loyal comcast customer for both my home and small business. overall the experience has been good but not great due to the periodic loss or instability of their internet connection. before the pandemic this may not be as significant but now that majority of my business is dependent on good internet connection, this has become a more significant problem and therefore the loss of two stars.

2 years ago

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Suzy Evans Spanaway, WA

Price is okay for the services provided. No complaints. Company will discount an amount from the total pricing if internet goes out for a period of time. Good customer service.

2 years ago

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Alex Gohlke Troy, MI

Have had Xfinity internet for quite some time now and it has been GREAT! fast downloads, seamless streaming, and quick load gaming. Great value as well with discounts for paperless billing and autopayments!

2 years ago

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Jason Walker LaFayette, GA

I'm an Xfinity internet customer in Georgia. My service is excellent and outages are very rare. Speed is generally terrific. Where Comcast / Xfinity fails is virtually any time you need to interact with them personally. Customer service remains remarkably poor and if not for the quality of service in this area I'd drop Comcast like a hot rock. Every time I deal with Comcast it makes me angry, so I cannot leave anything greater than a 3 star review despite the service itself working fine.

2 years ago

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Valerie Reed Clementon, NJ

Comcast/Xfinity's products and customer service are great. However, customers are billed and must pay for service one month in advance. And if not paid, they will disconnect service for a bill that's technically not even due yet. This should be illegal.

2 years ago