Name: Comcast Xfinity Internet
Rating: 3.5

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JS Sunnyvale, CA

We’ve struggled with xfinity over the years, as it’s been very difficult to reach a customer service representative when there’s been an issue. Tech support over the phone or online is a waste of time. We’ve had to seek help with faulty products at their actual store locations more than twice in the last two years. They were always friendly and far more helpful to work with in person.

2 years ago

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Rita Hopkins Austin, TX

I enjoyed Comcast Xfinity while in the state of MS. It provided great service considering I was in a remote area. It only went out a couple of times which is great for the area and weather there. My cable service was clear, and internet was speedy.

2 years ago

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Whitney Gilford Houston, TX

I have been an Xfinity customer for years and the internet speeds are great. I could have each and every device (more than 8) using the internet in my home and the internet would still be quick.

2 years ago

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Joesaffran Baltimore, MD

Comcast has a responsive technical department that responds fairly quickly. They are definitely trained in Wi-Fi and Ethernet connections. My Wi-Fi internet experience was good. A little on the high end price wise but, over all good.

2 years ago

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Tess Rangus

I have been a Comcast customer for over 20 years and I love it. Customer service has been great, always take care of issues. Lots of channels and streaming available for reasonable cost.

2 years ago Edited January 18, 2023

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Mariana Tornero Alegria Hercules, CA

Great internet and customer service. The devices work efficiently and troubleshooting is a breeze. The apps that pair with the devices have great features, and the hotspots available is amazing.

2 years ago

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Lesia D Pompano Beach, FL

Where do I start. This company did a bait and switch with us. When I moved into my new apartment in 2017, cable was included in the rent, but I did not know so I called the cable company and setup cable. They billed me for cable service, the same basic package that was free. I only realized it about two months later when my neighbor was talking to me about upgrading to a different package because she wanted to watch some special program. When I called Comcast, they gave me a hard time, eventually, they refunded 1 month of payment and now has been sending me a bill for $3.57 for the past 5 years!

2 years ago

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Ashlyn Elwood Roswell, GA

Comcast Xfinity has always had great internet speed and customer service, but the price of their service increased when I moved so I switched to a provider that was a better value. I would still recommend them though if it is a good price where you live!

2 years ago

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Rachel Porter Chicago, IL

Comcast Xfinity has provided good internet service at a good price. I have not experienced any service interruptions at my new residence. Customer Service has been very friendly and driven to problem solving whenever I've need to contact them Great company.

2 years ago

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DealStar South Jordan, UT

I am actually a big fan of Comcast Xfinity, with the exception of the cost. There was very little down time, the Internet speed is great, we ran several devices simultaneously and never had a problem. I only left this provider because I moved to a new condo that does not support this provider.

2 years ago

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Linda Holly Canton, GA

I use Xfinity prepaid. It's $45 per month for WiFi and internet service. It's a great solution as I can choose how much and what I want to stream without the costs getting out og control. Easy.

2 years ago Edited November 16, 2022

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Leah Daly City, CA

Internet service is decent, at best. We often get kicked off the wifi - whether is be when streaming on tv or iPads or when connecting a laptop for work. This in itself is frustrating but the fact that the monthly price for this service is nearly $135 is beyond irritating. If the internet service is spotty, it feels like a slap in the face to pay such a high price. I was told that the only way I could lower my bill is to add additional services that I don't need which doesn't make any sense at all.

2 years ago

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William Smith Bolingbrook, IL

Xfinity provides a wide array of products and great cable signal. The customer service representatives are pleasant to deal with and make every reasonable effort to support customers. My main concerns with Xfinity are primarily related to technical issues, i.e., poor signals when the remote interacts with the television, issues with accessing apps, and random service outages. The cost for Xfinity products and services are relatively high. Given the cost, I don't expect to experience the afore-mentioned issues.

2 years ago

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Amrit Nandrey Franklin, TN

I used Comcast for 9 years. They are a good starter internet package with very low prices to get started. It is very reliable too (unless there is a physical damage to the cable). They bundled internet service with basic TV service.

2 years ago

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Brennan Smith Okemos, MI

Comcast / Xfinity is fairly predatory with pushing you to sign up for multi-year contracts and/or limited term offers that surprise you with rate increases. Their customer service is OK, but they send you around in circles if you try to cancel. Unfortunately, US ISP regulations are lacking in consumer protection policies, so you’re sometimes stuck choosing a company like Comcast / Xfinity because they may provide the best service in your locale. I found WOW! to be more pleasant to deal with, but their service delivery in certain areas of our state isn’t as good as Comcast / Xfinity. Be prepared to say no to crap deals, and be diligent about understanding what you’re signing up for.

2 years ago

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Christina Sutu-Wallar Pittsburg, CA

I have used Comcast since 2018. They have reliable service, they text me whenever there is an outage including when they plan to resolve it, they always have great deals going on too. My only complaint is their customer service - they don’t seem to value their clients.

2 years ago

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Pass Houston, TX

Have had Comcast service for over 15 years now. Service seem to get better every year. Customer service is excellent. They always keep you up to date if and whenever there is an internet outage in your neighborhood.

2 years ago

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Stephen Foltz West Linn, OR

Over 6 years we experienced 2-3 service outages. None lasted more than an hour and we were able to get reasonable ETAs via our phones. Speed p;aid for was always available and usually better than promised.

2 years ago

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Kayla Heddleson Pittsburgh, PA

Is about the only fast hi speed internet service around the ohio valley that doesn't only go by how many mbs of data u can go through a month but is the most expensive service around also if they serviced where I reside at I would still have service with them but they don't!

2 years ago

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Thais Copeland Satsuma, AL

I have their service for many years now, got no choice, because it's the best one that I can get. They have a lot of ups and downs with the service, sometimes there are problems that takes up to 6 or more months to get then resolved, but one must stay on top of them, because thy try to tell you there is nothing wrong, because they don't want to spend the money to fix the problems. Customer service is good, majority of the time. One thing I got to say is that some of the technicians don't know a thing of what they are doing and needs more training.

2 years ago

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Debbie Zerner Ocean View, DE

We used Comcast when we lived in MD. Unfortunately they are no longer in our area. We had a few problems periodically with losing connection usually quickly remedied. Sometimes it was frustrating and once in a while it took some time but now I have Mediacom and oh how I wish I had Comcast again!!!

2 years ago

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PolliAnne Parte Altamonte Springs, FL

It's almost impossible to talk to a real customer service representative on the phone. They are usually very helpful when you do however it appears that one price of service is agreed on but the company continues to charge you at a much higher rate and the service representative can't explain why. This has happened more than once. Well,,,, its time to cut the cable because I can't afford them anymore. Their product is good but their cost is outrageous.

3 years ago

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Holly Ware Pooler, GA

Comcast has excellent deals and great service for any area that I've lived in. They give great promotions and great deals on packages in my experience with them. Overall an excellent company.

3 years ago Edited September 7, 2022

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scotty Saint Paul, MN

I've been with Comcast Xfinity over 10 years. They have great products, Great speed on internet. It barely crashes, but They do sneak in a couple fees here and there and Unless you're really paying attention to your bill every month you dont notice till youre paying $15 higher than you used to. Over all its quality internet

3 years ago

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Craig Welter Grayslake, IL

Their internet service is very rarely down. In the rare cases when it does go down, it is usually fixed very quickly, and they send a message giving you an estimated time when it will be back up. They also have an outage map you can check to verify an outage is on their end. The customer service has also always been helpful and courteous.

3 years ago

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Emily Swierczynski Waterford, MI

Love our comcast internet. Reasonable cost for gig speeds and they tossed in peacock streaming for free. Haven't had a single outage in the last 18 months since switching to them.

3 years ago

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Steve Hampton Jacksonville, FL

Been a loyal Xfinity customer for over 15 years for both cable and internet. Super fast upload and downloads. I depend on internet availability for my home based business and it has been super reliable

3 years ago

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Jennifer Orlando, FL

I recently moved and started using Xfinity. The initial set up process was extremely easy and took only minutes. I liked that I could do it myself. The only reason I didn’t give 5 stars is because it goes out weekly. My old company never went out in the 6 years I was with them.

3 years ago

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Wendy Shaw Queens, NY

Flexible 4K streaming. Best wi-fi I've ever had in my home . Great value . Also my kids and husband love the Wi-Fi hotspot . Definitely recommend it to friends and family... brilliantly great!

3 years ago

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K R CA

Usually providers are quality with internet speed I line in a semi rural community in the outer edge of the big city in New Mexico lately the connection has been very spoty and unreliable. They used to have highly secure hotspots availability for the community and not have in my best deduction been lacking in security periodicals leading to the increase in customer complaints and adding the option to turn off the hotspots availability.

3 years ago

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Fran Laws Bothell, WA

I like that they try to fix any outages as soon as they happen. There repairmen are knowledgeable and fix the problem as soon as possible. They have internet also. I like having one bill for cable and internet.

3 years ago

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Estelle Stevens Lehi, UT

We have tried many different internets but nothing has ever lived up to Xfinity. It is fast and affordable and we are so happy with our final choice. They make sure we are happy with our plan and they have great service!

3 years ago

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kate Santa Clara, CA

i've been a loyal comcast customer for both my home and small business. overall the experience has been good but not great due to the periodic loss or instability of their internet connection. before the pandemic this may not be as significant but now that majority of my business is dependent on good internet connection, this has become a more significant problem and therefore the loss of two stars.

3 years ago

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Suzy Evans Spanaway, WA

Price is okay for the services provided. No complaints. Company will discount an amount from the total pricing if internet goes out for a period of time. Good customer service.

3 years ago

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Alex Gohlke Troy, MI

Have had Xfinity internet for quite some time now and it has been GREAT! fast downloads, seamless streaming, and quick load gaming. Great value as well with discounts for paperless billing and autopayments!

3 years ago

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Jason Walker LaFayette, GA

I'm an Xfinity internet customer in Georgia. My service is excellent and outages are very rare. Speed is generally terrific. Where Comcast / Xfinity fails is virtually any time you need to interact with them personally. Customer service remains remarkably poor and if not for the quality of service in this area I'd drop Comcast like a hot rock. Every time I deal with Comcast it makes me angry, so I cannot leave anything greater than a 3 star review despite the service itself working fine.

3 years ago

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Valerie Reed Clementon, NJ

Comcast/Xfinity's products and customer service are great. However, customers are billed and must pay for service one month in advance. And if not paid, they will disconnect service for a bill that's technically not even due yet. This should be illegal.

3 years ago

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Austin Tempe, AZ

I was not the person paying this bill in a rental I lived in CO. However, I will say that I never ran into any connection issues while using this service. Maybe it was the area, maybe the owner reset the router without me knowing, but great internet service.

3 years ago

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Frank Herbert Portland, OR

I've been with Xfinity for three years since moving to Oregon. Their technical quality is high and their repair service on outages is quick. They are expensive but necessary. I also dealt with them 20 years ago in Chicago when they were simply Comcast. Their reputation for customer service was terrible but I always found their service personnel efficient, friendly and professional. I use them for hours of entertainmet each day but still begrudge the cost, unfortunately their are no viable alternatives.

3 years ago Edited July 15, 2022

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Daniel Cebrero Los Angeles, CA

Comcast is a decent company in my opinion. Price is a bit higher when compared to other companies and the service can be spotty from time to time. The customer service is good but when (and seems like it’s often) the service is down, their estimates to repair it is always off. I’d shop around for other providers before choosing Comcast

3 years ago Edited July 21, 2022

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Allison Ager Tallahassee, FL

Comcast/Xfinity is simply frustrating. There are not a lot of choices where I live, so i'm stuck with them. Internet drops frequently for no apparent reason....taking about 10 minutes for everything to reboot. Prices soar after your contract period ends...then you spend 50 minutes on the phone trying to find a 'package' that's more resonable. Speed is good, customer service is lacking.

3 years ago

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Brandon Chicago, IL

Oh Comcast, I'm giving them 3 stars only because they have more competition so their prices are competitive. However, for the longest time they were there only real game in town. While the product was AMAZING they do seem to have a lot of outages compared to other carriers. However, it goes without question that for as long as this company has existed and likely to exist they only place in the world with worst customer service would but the DMV. Like, literally they are the worst and could get away with it because they were and in some places are still the only game in town.

3 years ago Edited July 22, 2022

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Noureddine Lalami Brentwood, CA

Comcast came a long way from that horrible company everyone used to complain about. They have turned things around and provide up front prices and good customer service. I am only using their Internet and so far I am happy.

3 years ago

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Rick Froid Park Ridge, IL

The internet is good. Maybe a bit pricey. I like the online assistance as I am not likely to call and talk to customer service. You are likely to be in for a 90 minute call and a good chance of not solving your problem.

3 years ago Edited January 3, 2022

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Cam Hall Richmond, VA

Comcast Xfinity can be the fastest speed for your money, but my experience with their product across multiple properties was that it wasn't the most reliable. When WFH, my internet would randomly go down for hours for unexpected maintenance, and when prompted I was given no reason for the downtime, no expectation for when it'd be available again, and no compensation for the hours/time spent without the service I was paying for. After this happened ~10 times in a quarter, I stopped my subscription. They do have competitive pricing, but it comes at this cost.

3 years ago Edited July 19, 2022

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Lisa E Leominster, MA

They have glitches but have really upped their game in terms of customer service and consistency in the last couple of years. There have been issues in the past with respect to reliability so I'm not willing to give them a full five stars yet but they're getting there.

3 years ago

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SMJohnson_Indy Indianapolis, IN

Until my 2020-2021 interactions with Comcast / Xfinity (both residential and business services), I'd have to have rated the previous 10 year's experience as among the absolute worst in service delivery and customer service. Both aspects have improved, greatly, over the past couple years, though -- especially in customer service / communications.

3 years ago

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No Name Goshen, IN

Much better than Spectrum but still has room for improvement. Not user friendly when setting up an account and having to set up the cable and wifi. Technology is supposed to be easier, however people (the business and the customer) make it much harder than it has to be. I prefer to call them and they do it all, why should the customer be involved for set up anyway, lol. We are still assessing this cable and wifi company, but it does seem better (much better) than Spectrum.

3 years ago

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Susan Hochstrasser Olympia, WA

While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.

4 years ago

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Rocio Diaz Tallahassee, FL

The internet component of my Xfinity package is great. Internet is never down, downloading speeds are fast and I never have a problem with it. Nice to use in public places too.

5 years ago