Name: Comcast Xfinity Internet
Rating: 3.3

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John Burnside Colorado Springs, CO

For about 3 years I had Comcast and experienced much slower internet speeds than what I was paying for. The 3rd time I called to complain in a two year period, the customer service rep put me on hold for 20 minutes to check something out that didn't seem correct. She came back on to explain that the IMEI for my router didn't match what they had in their system. She corrected it and I immediately got the speed I had been paying for for 2 years. The previous two calls had done nothing to get Comcast to fix a problem that was caused by them in their record keeping.

6 years ago

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David Bremerton, WA

Love everything about them except the inconsistent speed. One day fast the next day could be excruciatingly slow and everything in between. We bundle TV, phone and internet and that is only issue..

6 years ago

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Bruce Roseville, CA

Xfinity Internet works most of the time except when it is in high demand. What I mean by that is when I am streaming a 4k movie, Netflix or Amazon will say the bandwidth is too low. I notice this only happens on newer TVs or 4k Sticks with higher quality pictures. Xfinity can't seem to keep up with the increased amount of data during these movies. They better get with the program because the demand will not become less. I would also like to mention Xfinity is the only company I know that doesn't rewards loyal customers. When I first started with Xfinity, my bill was $60 per month. I renewed for another two years and my bill increased to $78 per month which includes a loyalty discount. Needless to say, I will not renew once my contract is completed.

6 years ago

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Layne Magna, UT

I've been a customer for over 10 years, haven't had many technical problems with them. They have been good in that respect. I'm just not happy with their billing practices. I hate how they will increase the rates and won't work with you if you miss the renewal date. I am also not happy to find out they are limited the amount of data you can use each month. We found out we have a terabyte limit and if we want unlimited then we have to pay even more money to them.

6 years ago

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phyllis

I like that they give you a refund if your service is disconnected, by fault of weather. They do charge you for 140 channels. Most of the 140 channels are in Spanish. You can't get FOX news, CNN, or MSNBC news unless you pay more in fees. I only watch the news. Its ridiculous that customers have to pay extra money in cable just to watch the news. I can see if I wanted the golf channel or tennis channel that you would have to pay extra. But, I don't even have one (1) movie channel and I still have to pay extra for FOX and CNN news.

6 years ago

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Kathy

Started out great, good price for package. Then it started going up in price and quality down. We had to reboot the entire system 5 or 6 times a week because it froze up constantly. Took box in and they changed for an upgraded version, freezing stopped. Internet is horrible! Doesn't cover the whole house. The box os right nextdoor to the bedroom! Took box in exchanged it for an upgraded version, a bit better but had better with another company. They bill for 2 months at a time and that unnerves me totally! Id you dont pay it all then your past due. I am paying $187.00 per month and that is just basic no frills! Customer service is horrible!

7 years ago

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Thomas Hullinger Pleasant Grove, UT

Comcast Xfinity Internet is what I have had for over 5 years at my home. They provide fast speeds, that are very reliable, and that works through the whole house. They have a good price and are good to look for your best option when you go back to them later and want to review your service.

7 years ago

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W. Jang San Francisco, CA

Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep in order to get your business. I hadn't had home internet in quite a few years because of my limited income so I worked with an xfinity account manager by the name of Danny A. to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waving install fees, 60Mbps for $25/month, $60 rebate. He seemed sincere but when the feet hit the pavement, what I ended up with was 15Mbps for $30/month, a $15 connection fee, no rebate and a lot of talk with NOTHING to back it up. While I have home internet now, it is generally too slow for a lot of the content from my Roku player though web surfing is OK. I haven't tried gaming yet. So if you live in and about San Francisco and a Danny A. from xfinity wants to sell you anything, run, don't walk as far away as you can. As the old saying goes, if his lips are moving...

7 years ago

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Tee G Port Saint Lucie, FL

Prices are good but internet does lag more than it should for the little amount of WiFi that we pull with the highest speed.They are much faster then time Warner cable that I had for many years. They are also a lot easier to get a hold of and their apps are easy tools to help when you dont want to have to call in and wait on hold.

7 years ago

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Charles Festi

Upgraded my speed to 100 mbps. This should be plenty for multiple people to be streaming at once and for online gaming, but the internet always gets slower when more people are on it and online gaming is worthless unless you are home alone and even then it is sometimes slow. There are times when the internet just stops working as well and I have to reset the modem. It works good most of the time though.

7 years ago

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Judith Clark

Xfinity provides my internet, tv, and home phone. I have had them for years. Very few problems, and if something does go wrong I get help on line or even a service call very quickly.

7 years ago

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Megan Warren

limited amount of streaming data on internet service, if you go over, you have to pay for the higher tier and there is no warning. The signal is unreliable, it cuts out and I have to reconnect to the internet all the time, the three different tiers of speeds available is ridiculous as are their prices. Their customer service is for the most part terrible. I've had very few good experiences with them. They took over a year of my internet being out for hours at a time to realize I had an outdated modem that I rent from them and their updates weren't installing on my modem. How is this possible? Shouldn't they get error messages when rented equipment is not receiving the correct update or becomes outdated?

7 years ago

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Valerie Gundersen American Fork, UT

I have used the online chat customer service option several times. Each time, the representatives have been very helpful at resolving my internet issues. It was a lot faster than having to call and talk to someone. I would recommend everyone use the chat feature if possible!

7 years ago

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Tara Beckert Saratoga Springs, UT

I've loved our Comcast Xfinity Internet. Its fast and reliable. The price is more expensive but you get what you pay for. All of the technicians who have come to fix issues or set things up have been professional and easy to work with.

7 years ago

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Connie Mayer South Jordan, UT

Comcast is very efficient. Whenever we call, they come really quick. They have competitive pricing too. We have our landlines and internet and TV from them, so we really like them.

8 years ago

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Christopher Haueter Salt Lake City, UT

Comcast isn't the worst place to get internet but it sure isn't the best. Internet speeds are okay but at our house, you need to be pretty close to the router for it to be a good connection and then sometimes even then it can get bad, when more than 3 or 4 people are using the same internet. Costumer service is okay, they will fix stuff when they schedule it but getting a hold of the right branch of customer service is not an easy task.

8 years ago

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Michael Lyman Salt Lake City, UT

A neutral review here. Comcast is very pricey, they don't provide the best internet, but lets be honest not many places in Utah can provide a good strong internet signal consistently. No telling how many times my signal went out and was out for hours at a time. Trying to get someone to come install or work on the internet is also a chore, with the customer service giving such wide windows of availability that is required to be there waiting. Trying to cancel has got to be one of the worst things with Comcast, they bounce you all around from agent to agent trying to come up with the best deal to keep you on. Offering free items or free T.V. turning a 1 minute call into a 15 minute endeavor just to cancel, and the second that they realize its a lost cause they push you off the phone as fast as they can.

8 years ago

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Kari Staheli

I have had Comcast Xfinity internet for 12 years now. I like everything about it except the cost. I have looked into changing but have kept it because of the service I get. I would love it if was a little less expensive. I have had no problem with their customer service.

8 years ago

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Quen Wilson Ogden, UT

I have only had Xfinity for a few months, but it has been very fast internet and easy for us to set up and use. Each time I have called for help, their customer service has been very helpful.

8 years ago

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Larry Feinstein

this is the best and fastest service in our area. We have had over the last 10 years virtually no outages with Xfinity internet. We use our own router (saves us $15 month from leasing with Xfinity) which works seamlessly with our service.

1 year ago

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tammy merriweather Indianapolis, IN

I have had Xfinity Internet service for over 10 years. Previously, I had other companies including dish. I have found Xfinity Internet service to be very real liable. Since I work from home, I need a really good provider and Xfinity has done this.

1 year ago

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Love people Alexander Kent, WA

My internet through this company has proven to be the right choice, have had many problems and the couple I ‘ve had were fixed in minutes! I only recommend companies that are reliable, so that being said! This is one to go with , for internet service.

1 year ago

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C. Ward Lutherville-Timonium, MD

Best prices and promotions. Gotta pay attention to when your contract is up because the promo prices will change drastically. However they will honor your request for promotional pricing , must set calendar to be reminded due to promotions lasting two years

2 years ago

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Debra Fort Lauderdale, FL

I have for many years used Xfinity/Comcast for my TV and Wi-Fi service. I recently switched over from AT&T for my cell phone service and I’m saving a bit of money and my reception is actually better. I will always use this company and appreciate it.

2 years ago

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David Hall Salt Lake City, UT

I have greatly liked my service from Xfinity. I also like how easy it is to go into a store and get help. Their website is easy to use. I get text notifications when there are outages. Everything is great. It is a little expensive though.

2 years ago

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Alex Gardner

I like their speed and convenience. When their signal is consistent then it creates a great home internet experience. If there is a problem with their service they are pretty prompt in trying to correct it. Their technicians don’t have very much patience and don’t like to listen to the homeowner as to what is going on. It took us 5 visits to fix our intermittent internet connection issue. Their equipment they offer is ok. It’s better to bring your own equipment.

2 years ago

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Florence

We use Xfinity for internet and landline phone service. They have always responded in a timely manner to our concerns, whether by phone or online. Their list of cable channels is extensive and we have used several different internet/channels plan with them.

2 years ago

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Susan Ballard Pearland, TX

We have been Comcast/Xfinity customers for years. We enjoy their high speeds and if we experience down time, it's usually minimal as they are quick to repair what is broken. I just hope they can find a way to reduce the cost and with everything, it keeps going up and at some point it will be hard to afford much needed internet at our home.

2 years ago

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Sara Panicali

I love their Internet. I love that I can sign in to places while I am on the go. Only downside is it seems to act up a reasonable amount. Still having a huge hassle trying to get into the discounted program they have even though I was on the phone for over an hour with customer service. If I could get out of my contract I most definitely would.

2 years ago

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Suzie Blankenship Herndon, VA

I've always had comcast since I was on my own. I've never had a difficult time that the customer service couldn't help me resolve. I'm not the type to change service every time something cheaper comes along. I get great service provided to my cable/internet and I will continue to use them.

2 years ago

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Ian Richmond, TX

Xfinity offers the fastest internet around, however, we have no other choice of internet providers in our neighborhood. So we will have the internet going on and off, the internet going down and the price going up. When it works perfectly, in our home, there will be up to 5 streaming TVs, 7-8 computers, at least 6 cell phones, and a host of other equipment that uses Wi-Fi features. Overall a good company.

2 years ago

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Shanna Bird Portland, OR

Have it, have had it for years. It's the first company I went with when I moved up here. I wouldn't go to another company I made that mistake once and went right back. This company has great service both as product as well as their customer service.

2 years ago Edited July 12, 2023

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Calandra Williams Dallas, GA

I highly recommend Comcast/Xfinity. It’s affordable when it comes to Internet services. A lot of people are not paying for cable anymore so it just makes sense to get the unlimited Internet at an affordable price. Comcast sealed the deal with me. I never have service interrupted, unless there is a storm, which is an act of God that they cannot control.

2 years ago

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Allan Freedman Silver Spring, MD

We have Xfinity at both our home in Maryland and a home in Delaware. Overall it is a good value for high-speed internet. We sometimes experience outages in Maryland. Never in Delaware. However, for the price, we get so much more than Fios, our major alternative competitor. We also have cable TV, and by far the package deal of internet and TV from Xfinity is much better than the same service from Fios.

2 years ago

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Allison Talbot Riverton, UT

Comcast used to be such a pain to use and their customer service was awful. In the last few years they have really improved their services and their prices. It is still a little expensive, but their customer service is great now. They replaced my old router for free and gave me a discount for the inconvenience of my internet not working for a day when the router broke.

2 years ago

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Carolyn Jeffery La Vergne, TN

I have been a comcast Xfinity customer for several years. I had enjoyed the service throughout the years. I will continue to use the high speed service for business and pleasure. The best part is my grandchildren love coming to my house referring to it as "internet usa"

2 years ago

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Lisa “LadyPink” Waters GA

Im fairly happy with Comcast Xfinity Internet. While they do have a decent variety of plans available unfortunately contracts are often required in order to get the lowest price possible. Also if you're receiving a promo discount you can be left scrambling when those regular rates suddenly kick in. It is fast, reliable internet I just can't say the same about their rates.

2 years ago

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Faramarz Farrehi San Jose, CA

Internet speed is high enough for my use and usually with no downtime. But when I had connection issues in the area due to storms, there was no phone or chat agent available to give an ETA of resolution. Only automated message of we know there is an issue and we resolve as soon as we can! Other problem is they tend to increase the prices after first year.

2 years ago Edited April 13, 2023

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Ellie Bradley Thousand Oaks, CA

This company had consistent and reliable internet service. They always had a phone number for us to call if our service was out. They worked on problems pretty quickly and kept is in the loop for estimates on restoration times.

2 years ago

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julie roberts

I wish Comcast’s service was more reliable in the city. We have short bouts of really bad internet connection where download/upload speeds are poor and service outages. Some of that may not be within their control. However when it’s working properly we love the ability to have multiple people working from home and using their phones. Their rates are expensive but they’re still the best service in the city. Customer service could improve with shorter wait times and a less clunky website

2 years ago

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Gautham Narayanan

Honestly one of worst providers with monopoly in place. When technology is rising the internet demand rises which means a shared network is inefficient at each house. These people fail to provide fiber optic which can provide high internet speed and dedicated service to each household. Provided they also stop other players like AT&T fiber and Google fiber to enter the area that can provide dedicated fiber at an affordable price. Comcast shared internet with DOCSIS 3.0 is quite slow and have issues in latency. Couple of good pointers is sign-on bonus, public Wi-Fi access due to shared network technology, affordable price can be negotiated once contract (offer) comes to an end and good App interface to diagnose the modem instead of complicated IP login at browser.

2 years ago

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Jasmin Mena

Initially I was very satisfied with Xfinity when I signed up two years ago. They give good deals for new customers. After the first year your costs start to go up each year. Minus one star right there. Xfinity also loses another star because their customer service is a hit and miss. They're always polite, but you don't know if the person is actually doing their job. You leave thinking you have achieved what you contacted them for (address change and speed reduction in my case), only to find out that nothing got done. Last time I had an issue, I had to visit one of their stores 3 times. Other than those I've been satisfied with the service.

2 years ago

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Sharifay Sharif Salt Lake City, UT

I love this internet provider, it was fast and easy to get started, I set up the equipment by myself because the app has very easy instructions, connects to ring my door bell, and thermostats. Also provides ring doorbells for $15 a month

2 years ago

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Jeremy V (Twin) Sarasota, FL

Just as I stated in my reviews of Xfinity's other services, everything is excellent. Top notch. I never have an issue with speed or connection or outages. They offer many amenities to assist in security, speed testing, org. of devices,hotspot location/connection,etc. The only issue being if you run in with a major security breach/issue. Very likely these days.

2 years ago Edited January 23, 2023

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John A Jacksonville, FL

We are with Comcast as they were the only internet provider who would dig a trench and lay a cable to our office and home. We originally had AT&T, but they had raised their rates to an outstanding number and we saved several hundreds switching to Comcast.

2 years ago

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Deborah Borst Hanover, PA

I've been with Comcast Xfinity Internet and they offer the Comcast Essentials for those of us on disability or financial hardship and anytime I have an issue which is very rare they are ready to help me troubleshoot and fix the problem and revealing as well their customer service is wonderful and helpful

3 years ago Edited February 6, 2023

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Cindy Chism Jacksonville, FL

There are really only 2 companies in my area, Comcast Xfinity and AT&T. I've had Comcast Xfinity for approximately 10 years now. The service has been consistent. The installation was a nightmare because they sub that out so you don't get someone who works for Comcast but Joe Schmo from down the block. The customer service is spotty. Sometimes you get someone really helpful on the phone and sometimes you someone who can't be bothered and you wonder why they came to work. Since there are only the 2 companies and AT&T is worse, I've got Comcast.

3 years ago

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Eva Salazar Lubbock, TX

I love Xfinity for their cable channel line up, fast and easy to use, easy home security system and WIFI is amazing! However, I hate their customer service line. If you ever need to talk to a live person; you will not. I usually takes me a good 30 minutes to get a live person after dealing with computer person. I hate that the prices continue to rise each time your contract expires. They are expensive.

3 years ago

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JCWales Denver, CO

I switched to Comcast business approximately in March of 2021.. Though we have had some outages, the company was out and took care of the issue immediately. They have gone above and beyond in areas of customer service such as clarifying Speed and in helping to locate lines.

3 years ago

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Amanda N Blake Maxwell Harriman, TN

I love comcast don’t get me wrong. I do think they overcharge for services. I did have a package plan but, ended up getting Netflix && enjoyed it so much I kept it. I found I was watching it move then regular television. I just had a basic package && of wanted to save on my bills so I move it around to where I just have internet && WiFi. I saved a lot of money doing this. I had been paying like $300 for a package with basic cable, phone && internet. I done the phone because it made it a tad bit cheaper with the plan then what it would have cost me just getting the internet && cable. We did have an issue with how the cable was ran && had to wait WEEKS because I had to make an appointment for it to be fixed. Unfortunately, if you find yourself in that situation && have to wait weeks without service you still have to pay it. They won’t credit your account or anything. I have thought about switching services because they’re painfully expensive.

3 years ago