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Comcast Xfinity Internet

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6.0

Overall Score

Author: Kaitlyn Short

LAST UPDATED: January 23rd, 2025

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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3.5

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1,940 Reviews

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Selene Burke

No choice. This company Comcast/Xfinity, Big political lobby. They own Cape Cod. This month alone almost everyone I ask says they all have the same issue as me. Constant outrages. All day and all night. The interruptions are ridiculous. I used all my cell data the first week of the month Jully 2023. Tons of propaganda on internet searches about how great this company is. If you lose a day of service due to an outage. You have to call for a credit which usually is a few dollars off your bill. Literally a few like under 5. After paying hundreds per month. Here is $2.00 for your inconvenience. Essentially it's not a reliable service on Cape Cod. You have NO choice. Great deals for new customers. When that deal expires hold on to your hat. If you are on a fixed income you can get a discount. Disabled on food stamps. It's now considered a utility. One catch as always. It is 30.00 discount. For existing customers. New customers can get 100mbps for 10.00. This law, rule or provision went into effect when Covid started to simmer down. Somehow the company was able to use this loop hole that the affordable internet was only for new customers. Has anyone questioned them on this catch. It's super shady. They are the only company available in many areas. So if you are Disabled/fixed income recipients you still need to give Comcast/Xfinity more than 1/8 of your income if you don't want to live in a cave. Really can't say enough about shady,greedy monopolies. My best advice ask your elected officials to stop taking money from this company and support their constituents for a change. And hey while you are at it. Stop the insider trading. I have supposed 200mbps per months. More lime dial up at times. This summer worse then dial up.

1 year ago

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Patrick Long

I've been with Comcast for 17 years. Initially, lots of connection problems WITH INTERNET CONNECTION AND CABLE TV. Eventually those were mostly resolved. For the past few years, the user interface has really become dismal. For instance, in the past, if you interrupted a movie, when you tuned back in, it was there at the place you left off under 'Saved for You'. Now, if you do the same, when you come back you have to find the movie again on whatever channel, and then fast forward to the place you left off...if you can remember it. Comcast would have a fabulous product IF they can spend some creativity and time to make the user interface better.

1 year ago Edited June 15, 2023

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Jerran Simpson Bremerton, WA

Summary: If you have other options of ISPs with comparable speed and reliability, choose them over Xfinity The good: Xfinity's internet service is fine. I rarely have outages and get mostly the speeds I pay for (all ISPs have the "up to XX speed" disclaimer to explain why you never get the max speed you pay for). The bad: Their customer service is awful and their billing practices are questionable. They tend to service areas where you really don't have any other good options so they can bill you whatever they want and you really just have to deal with it. If you ever have to contact Xfinity for any reason it will be a miserable experience. To give an example, I upgraded my internet plan to a higher speed and was getting nowhere near that speed. It took multiple chats with customer service to get a tech out to troubleshoot the issue. The tech actually did a good job and showed me good evidence that I just needed to replace my modem, but in the meantime he set me up with a rental modem and offered to apply a credit towards my account to let me use the rental modem free for one month. And this is when the issues really got started. The rental equipment got added to my bill, and after returning the equipment the charge was not removed from my bill. I had to contact customer support 3-4 times to get that removed, with each time having them tell me "it's fixed, you just need to wait another billing cycle to see the change on your end". prior to this incident I also had a 2 year discount of $10 per month for owning my own equipment. Apparently borrowing a rental modem for 1 month is enough of an excuse for them to remove that discount and refuse to reapply it after being back on your own equipment. Every "mistake" made on your bill conveniently seems to result in you paying them more money and it is on you to try and decipher their bills to determine if you should be paying that extra money or not. It took me 3-4 months to get that billing issue resolved and even then I was stuck paying $10 more a month than I was prior, which they refuse to address. To add to this whole mess, every time you contact customer support you will talk to someone who speaks in broken English so you have trouble understanding them and they seem to have trouble understanding you (which likely is why it takes multiple attempts of talking to customer support to resolve 1 problem). They will also spend half the chat trying to sell you some other promotional deal or service that Xfinity is offering, instead of focusing on helping you resolve your issue.

2 years ago

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Caleb Littleton, CO

For xfinity, internet speeds are awesome. Customer service is not. It is very difficult to speak with a real person (all of my attempts resulted in a typed chat at best). The story below details an undeclared, erroneous bill. Business practices in this arena are a bit shady. The primary issue related to customer service resulted after my personally owned Netgear CAX80 malfunctioned into a bricked status. I had extensively searched solutions as well as attempted troubleshooting with netgear support prior to the xfinity service visit . The reason for scheduling the xfinity tech’s visit stemmed from hopes that all was not lost (it’s a router modem priced around $450). The xfinity website made no mention of any charges that applied. Had I been aware of the charge, I never would have scheduled. Following the 5 minute visit with a single service tech, the conclusion echoed all I had previously run through, and this router/modem indeed had bricked. Some time later, I am notified by email of an upcoming bill, indicating the tech’s visit involves a charge of $100. No quote, no disclosure prior, this is surprising news. Following this realization, not much luck resulted from reaching out. Phone calls are automated, and everything gets routed to a live chat or text session. Each active session terminated once it was clear I was interested in a refund. Looking to an xfinity forum for further information, the replies consisted of statements from helpful people and xfinity employees with “you signed a contract that probably had language in it” and “if a tech visits to inspect hardware not belonging to xfinity, the customer gets charged.” Perhaps I breezed over that information in the contract? Even so, this frustrating concept of essentially “purchasing” a service without any idea there was a price tag on the visit carries a bad taste. I definitely wouldn’t have scheduled a visit if the cost was made known. After further looking into this, the pricing information can hardly be counted as “in the contract.” Here is what I discovered and posted in the forum: “ Pricing information is not easy to find. It isn’t even “in” the contract per se. In order to view the applicable information, an imbedded link in the contract must be accessed (redirects to the “xfinity residential services agreement”), where a second imbedded link must be accessed, where three more pathing steps must be taken in order to observe the “residential pricing list” for the customer’s state. Supposing a customer had the wherewithal to know anything about such an obscure pathing, my situation is still in the weeds. A “trouble call” is listed at $50.00 per technician, per hour. The situation described involved one technician for about 5 minutes, yet the charge posted to my account is $100.00.” Responses on the forum went further to then deny the existence of these established pricing agreements…pricing agreements which I had just been informed were the basis of the visit’s charge…which now do not apply…Somehow. It was a good run. After this experience with Xfinity’s customer service, and once my contract ends, I will definitely pursue alternate internet service options. There’s little in the way of customer loyalty or satisfaction when a business is not upfront with costs.

2 years ago

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georgie wroble Oswego, IL

Have to keep unplugging the system when we get internet not connected notice or a wifi noticed. Had a service call once and he replaced the main box. Checked all the connections inside and outside of the house and said everything was fine. Still have problem with shut downs. We use wifi for our mobile phone service also, so when wifi goes out our phones are down. Have to leave the house until At&t connects. Called several times when you get someone to talk to you it is like talking to a bag of rocks. Keeps running a test and saying it will cost $100.00 for someone to come out. You pay $200.00 +++++ a month for a bag of rocks phone call.

3 years ago

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Natalie Holden Hartford, CT

First of all I am Senior Citizen, living on a every low income. Before I signed up with your company I did a little research. I was told that you offer people with low income and I believe medical issues. Of course I asked and was told you guys do not offer such program. I've only been in my apartment 1 year June your company has gone up as of 2021, 2times. All I need is the WIFI. Times are hard. I spoke to on of your reps. He informed me you do have a program called " Internet Essentials " I have proof of my current income situation, I asked to be connected and the young man was hesitant, he placed me in hold only to come back with this story....bottom line, now he tells me I don't qualify. Something is rotten in Denmark

4 years ago

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April Frederick, MD

Service is ok sometimes they services disconnect at midnight I came from my job and the Internet is out of service. And some chanels distorted. Each year or maybe in some months they increase the values it’s too much expensive jut pay for cable and Internet. Now for rent a modem $14 is too much what they want we are paying service and still we pay to pay $14 for rent of the modem. For each box 9.95, regional broadcast they increase to $14 and $9 for regional sport fee. Wow I have contract for 2 years but now when this ends I will end with this company. At the beginning this Comcast was good now it’s too expensive. I will try different company now.

5 years ago

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Subzero35 York, PA

Comcast internet is overly priced and even though you are paying an extreme amount of money you get at most mediocre service. They are also doing updates without checking if it will be functional which then causes the internet to down on time frame btw 1 and 24 hours. The biggest issue is that every day the internet stops working due to outages all over the county because either the techs working don't know what they do are so the problem gets fixed the first time, when fixing a problem they take an insane amount of time to "fix the issue" and are not staying on top of their products. A huge issue is that whether you've been there 10+ or just signing up if an issue arises and you contact them they refuse to do anything to make the customer feel review/and basically tell the customer to deal with it.

5 years ago

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Bruce Roseville, CA

Xfinity Internet works most of the time except when it is in high demand. What I mean by that is when I am streaming a 4k movie, Netflix or Amazon will say the bandwidth is too low. I notice this only happens on newer TVs or 4k Sticks with higher quality pictures. Xfinity can't seem to keep up with the increased amount of data during these movies. They better get with the program because the demand will not become less. I would also like to mention Xfinity is the only company I know that doesn't rewards loyal customers. When I first started with Xfinity, my bill was $60 per month. I renewed for another two years and my bill increased to $78 per month which includes a loyalty discount. Needless to say, I will not renew once my contract is completed.

5 years ago

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Kathy

Started out great, good price for package. Then it started going up in price and quality down. We had to reboot the entire system 5 or 6 times a week because it froze up constantly. Took box in and they changed for an upgraded version, freezing stopped. Internet is horrible! Doesn't cover the whole house. The box os right nextdoor to the bedroom! Took box in exchanged it for an upgraded version, a bit better but had better with another company. They bill for 2 months at a time and that unnerves me totally! Id you dont pay it all then your past due. I am paying $187.00 per month and that is just basic no frills! Customer service is horrible!

6 years ago

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W. Jang San Francisco, CA

Xfinity internet service is OK, but some of their account managers will lie through their teeth and make promises they know they can't keep in order to get your business. I hadn't had home internet in quite a few years because of my limited income so I worked with an xfinity account manager by the name of Danny A. to come up with something that was within my budget. Knowing that I had limited monthly income he promised everything under the sun including waving install fees, 60Mbps for $25/month, $60 rebate. He seemed sincere but when the feet hit the pavement, what I ended up with was 15Mbps for $30/month, a $15 connection fee, no rebate and a lot of talk with NOTHING to back it up. While I have home internet now, it is generally too slow for a lot of the content from my Roku player though web surfing is OK. I haven't tried gaming yet. So if you live in and about San Francisco and a Danny A. from xfinity wants to sell you anything, run, don't walk as far away as you can. As the old saying goes, if his lips are moving...

6 years ago

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Megan Warren

limited amount of streaming data on internet service, if you go over, you have to pay for the higher tier and there is no warning. The signal is unreliable, it cuts out and I have to reconnect to the internet all the time, the three different tiers of speeds available is ridiculous as are their prices. Their customer service is for the most part terrible. I've had very few good experiences with them. They took over a year of my internet being out for hours at a time to realize I had an outdated modem that I rent from them and their updates weren't installing on my modem. How is this possible? Shouldn't they get error messages when rented equipment is not receiving the correct update or becomes outdated?

7 years ago

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Michael Lyman Salt Lake City, UT

A neutral review here. Comcast is very pricey, they don't provide the best internet, but lets be honest not many places in Utah can provide a good strong internet signal consistently. No telling how many times my signal went out and was out for hours at a time. Trying to get someone to come install or work on the internet is also a chore, with the customer service giving such wide windows of availability that is required to be there waiting. Trying to cancel has got to be one of the worst things with Comcast, they bounce you all around from agent to agent trying to come up with the best deal to keep you on. Offering free items or free T.V. turning a 1 minute call into a 15 minute endeavor just to cancel, and the second that they realize its a lost cause they push you off the phone as fast as they can.

7 years ago

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Dusty Baca

The price for our internet package is consistently rising more than the price for other utilities. We’re extremely limited in options in our area, so we can’t really switch. Our service is usually decent, but sometimes we will experience periods of really poor connection with no explanation. Trying to accomplish anything online or over the phone is like going in circles, except we then also get pressured to add unnecessary extras. The supposed benefits of these extras is generally vague and not explained well. Going in person to the store has been helpful and the associates are always very kind.

8 months ago

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Deneane Robbins

Well, I have been with them for at least 30 years. I just received a letter stating my bill will he rising. RISING I'm not sure how much more they can suck out if me. I have internet, security, cameras and cable and pay 328.00 a month. That is already bending me over as it is. I am searching for a new carrier. Make it make sense that they are not making enough money they have to raise our billing. I am so not paying these ridiculous prices any longer. My internet cuts off and is slow I mean really slow.

1 year ago

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Franklin Sharonda Cypress, TX

The service is average for the price but the app socks. My bill is always unavailable and I can't see anything cause they have me as a member versus the primary user. I'm the only one that's ever paid the bill or called for anything. They have sent me to technical support numerous times and they can't fix it. If it continue to be a problem paying my bill online I'll find another provider

1 year ago

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Keith Peterson

The 2 year contract was great. Great pricing but after your 2 year agreement it’s better to cancel your service and return all the equipment. My new bill was going to be $171 after the 2 year contract was over. I canceled my service and my wife went into the xfinity store 1 hour later and signed us up for a new 2 year contract and we are now only paying $115 a month, plus you get new WiFi box and cable tv box and remote. We kept the same number of cable channels and gig sped for WiFi. It’s ridiculous that they treat an existing customer like they do. Pretty sad.

1 year ago

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Cera Finney Houston, TX

I went with Xfinity due to their popularity in my area, but from the beginning they've been subpar. First, they took three weeks to set up an appointment to get my internet working. Second, they used a splitter cable off other internet customers in the building, causing my service to be slow for the entirety of my four years a customer, even though I was paying for a fast package. Third, they took over a month to attempt to fix this problem. I recommend shopping around before settling for this option.

1 year ago

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randy Marshfield, MA

we're in an apt building, and in the evenings the signal strength goes down so that to hear the sound on out TV we have to turn our amp up.. but then it'd a bit garbeled. It's obvious that there's a distribution amp somewhere that hasn't got enough strength to service all the users in the evenings.. and we'r eunable to get service from comcast/xfinity.... getting to a real person is frustrating ad almost impossible -

1 year ago

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Auntie Alice Houston, TX

Can't complain about the service at this time. However the tech who installed my lines never buried the line, also ran the line through a hole in the fence intruding my neighbor yard with the line on top of her grass as well. No one has come out and a month has passed. The line is a tripping Hazzard and also has already caused my mom to trip and fall. No one from custom service still hasn't returned my call regarding this matter.

1 year ago

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Maurice Thompson Snellville, GA

I am 100% fed up with Xfinity because every couple of weeks they have an outage in my area. There have been 4 outages in about 8 - 10 weeks. The outages last from 3 - 5 hours. During one of the outages, the Xfinity website and their automated Xfinity Mobile Assistant both said that there was no outage in my area but the outage map on the same page showed that there indeed WAS an outage in my area. I truly regret having them as my ISP.

3 years ago

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Trinadair Castro San Jose, CA

Spent hours on the phone and still don't have internet. I was supposed to get connected on the 1st tech left a hole in my wall uncapped and a drill in my yard along with drywall on the floor. I've been told that people were coming out on 2 different occasions for them not to show up or call. Worst experience, trying to get settled in my new address and was on the phone for 4:45 minutes this morning and over and hour the night before for me to still be in the same spot as before. So frustrated!!!!

3 years ago

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John Jengel Pittsburgh, PA

I have had mixed reviews after being a customer for a few years. First time using them, I had 0 issues and decided to use them again after moving. Now, my internet will frequently drop. Sometimes there’s a week or two interval, and sometimes it’s several times a day. Very frustrating as customer service does not do a thing about it. Several calls and visits from service members later nothing has changed and nothing has been replaced/fixed. Very frustrating going through their call system just to hear them say nothing is wrong.

4 years ago

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Mohammad Rafiq East Brunswick, NJ

I am a comcast internet customer for 18+ years. In our Township East Brunswick NJ they have monopoly as no other competitor like Verizon Fios are allowed to put fiber optic lines in East Brunswick NJ. This way they dictate their price for internet and cable. Even after applying promotion discount to existing customer, their prices are too high and keep increasing from time to time. This issue need to be addressed for all but specially for those who are out of job and they do need broadband internet for job application and online interviews.

5 years ago

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Steven Wagner Longmont, CO

My actual customer experience has been good. But the prices are incredibly high and they do a lot of things that I think would take advantage of people who don't know a lot about modems, routers and the internet. I'm only with them because I waited long enough for them to offer me an good introductory price, but will be leaving them when its over when the price will increase about 150%.

5 years ago

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Nichole Davidson Sandy, UT

I've never had a good experience with Comcast Xfinity nor has anyone I know. Customer service doesn't know much or how to help, especially if you get some sort of deal through your HOA or through a 3rd party provider. The modem/router they provide is poor quality so when they say you're getting a certain speed it's only if you go out and buyer an expensive modem/router and even then you still won't get what you're paying for. They inflate that number as a possibility.

7 years ago

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Stevie American Fork, UT

My children tell me it's the worst service we have ever had. They can't get internet on their phones or x-box in the basement right under the modem. Yes, we tried an extender. Very frustrating since we switched from a reliable, good company to Xfinity because they claim to be the fastest. Unless you live in a 10x10 foot house, it does not perform. And they have to run ugly cables all through your house. Not worth it, stick with phone line internet!

7 years ago

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Robert Columbus, OH

Comcast has a good selection of movies and Series. I have been a customer of Comcast for almost 15 years. They have constant rate increases and change their internet choices from free programs to pay without any reason or previous notice. I am locked into service bundles I do not want or need. It is very difficult to get live help over the phone and usually there are very long wait times. Technical home support is inconsistent: Some techs are excellent and one just walked off the job when he could not solve the problem. When I reported the incident to Comcast they did nothing. Despite my long relationship with them they have moderate Customer Care and are unyielding about adding additional perks or lowering prices.

1 year ago

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Lesia D Pompano Beach, FL

Where do I start. This company did a bait and switch with us. When I moved into my new apartment in 2017, cable was included in the rent, but I did not know so I called the cable company and setup cable. They billed me for cable service, the same basic package that was free. I only realized it about two months later when my neighbor was talking to me about upgrading to a different package because she wanted to watch some special program. When I called Comcast, they gave me a hard time, eventually, they refunded 1 month of payment and now has been sending me a bill for $3.57 for the past 5 years!

2 years ago

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Brennan Smith Okemos, MI

Comcast / Xfinity is fairly predatory with pushing you to sign up for multi-year contracts and/or limited term offers that surprise you with rate increases. Their customer service is OK, but they send you around in circles if you try to cancel. Unfortunately, US ISP regulations are lacking in consumer protection policies, so you’re sometimes stuck choosing a company like Comcast / Xfinity because they may provide the best service in your locale. I found WOW! to be more pleasant to deal with, but their service delivery in certain areas of our state isn’t as good as Comcast / Xfinity. Be prepared to say no to crap deals, and be diligent about understanding what you’re signing up for.

2 years ago

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Juan vega New Haven, CT

I have this company for a while for internet service and tv now I’m thinking to leave it since is so hard to get issues resolve the customer service is really bad sometimes I call them and explain my issue then you get transfer to someone else and I have to explain everything all over again

3 years ago

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Patrick Fay Olivehurst, CA

If I had any other viable option, I would switch to another provider. Frequent service interruptions long hold times for any kind of problem. Their customer service is pathetic. Only reason I give two stars is that I occasionally reach the high speeds they advertise.

4 years ago

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Judy Ward Indianapolis, IN

Connection was good, bundled with TV service. Was charged for months of landline service that not only did I not have but was told by a technician it couldn't even be hooked up without additional extensive and expensive installation. VERY expensive after the promo time. Should have never left AT&T.

4 years ago

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Darrell Hamilton Pittsburg, CA

I had AT&T which was the best value but the internet speed was not enough for what I need for my home and work. I had to go to Comcast and outside of the internet speed the rest is horrible. I pay more for less channels and honestly I have never had worse customer service. If they even get fiber out to my location I will go back to AT&T

4 years ago

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Frankie Williams Wakulla Springs, FL

Wow..lightning struck my cable box. Technician came out two weeks later and installed new bow. The problem i am having now is they took away channels and didn't tell me. I need s nee company comcast over priced and bad service.

4 years ago

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Gerald Johnson

Their billing system is a dis service to their customers...You never know how much you owe. When you cancel they try to make it tough for another media company to come in by always leaving some equipment hooped-up and the new company isn't allowed to dis connect.

4 years ago

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Anonymous

To no avail I have repeatedly asked Comcast, Tri-Link and SunPower to remedy the problem of nonconnectivity between my newly installed 8 solar panels and the Comcast equipment in my home, THis is one way how Comcast et al can improve.

5 years ago

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Kyle Noblesville, IN

One works pretty decent but that’s not all. Service goes in and out quite often. Called customer service and say that they can notice that we have had like a service over a long period. Unfortunately never come to you or do anything about it.

5 years ago

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Mary Jane Forsythe Palm Beach Gardens, FL

To many problems with WIFI and DVR service, both constantly go down. Reciently they "upgraded" my WIFI, can't get access to my printer or new DVD player since then. Their only solution is to "replace the equipment" I havn't done that yet, still trying to calm down to talk to them.

7 years ago

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Krista Hoffman

Constant problems with the wifi signal being lost. A tech came out last week to check it and said the system lost wifi & rebooted over a thousand times in 30 days. He did something and I had no problems for a few days but now I am back to constantly getting kicked off. I work from home and this is a huge problem.

8 years ago

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Satoria MoonGoddess

Very expensive and I had to spend an additional 200 dollars on pods so my internet service would work. I returned my equipment after being with them 20 years. Even when moving I paid via a collaboration with consumers. They never communicated in their system and knock on my door to confiscate my equipment even though I paid my bill on time and never late.

1 year ago Edited January 19, 2024

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Cattone5 Fort Wayne, IN

We were in a bind and kids attend online school. We paid about 600 to turn service on and it was on for one day before they turned it off and told us they would turn it on if we paid an additional 500 (equipment included). We're poverty level. It was a bill I had but my husband had to pay it if we wanted service. Yeah I said poverty but not that low where we recieve foodstamps. That was grocery money for a month. Store here is ran by pedos and preps.

1 year ago

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Adam Taylor

We had (my partner and I) Xfinity Internet. We were paying about $140/month for just Internet. We had originally gotten the service at around $40 and have just watched it skyrocket in price. We've now got Verizon 5G Internet service to go with our phones for $25/month and a guarantee to not go up. Although the Xfinity Internet Service worked fine, it was not worth the money and ALL the alternatives are cheaper and, in my opinion, just as good.

2 years ago

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Kurt_H Orlando, FL

I don't regularly write negative reviews but this time I am making an exception. It's becoming frequently frustrating relying on the reliability of Comcast/Xfinity. The streaming has become so poor that one is unable to watch live shows like the ESPN coverage of the US Open without interruptions. This is only one recent incident. There are many more. I am so annoyed with the service. I must make a change!

2 years ago

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Shon Woo Stone Mountain, GA

There was never enough internet to accommodate my household. Therefore, every month my bill would be substantially higher. The cost of the plan would change every year without prior notification to a larger fee. I was limited to this company based on my address for years. Finally my children received a hot spot from there school and I was able to cancel the service. I was a customer for over 5 years.

3 years ago

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Kathleen LaFratta Fall River, MA

The internet and phone service I get from them is pretty reliable most of the time. Even during the worst Noreasters we haven't lost service. But my biggest concern of course, is the price. I mean it is almost a car payment! Heaven forbid if you want to add a room! They have no competition whatsoever where I live so they got us over a barrel. And they don't reward long-term customers either. They even charge you to move! Technology, I don't think I would miss it if it were gone tomorrow.

3 years ago

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derrick zonca Valley Village, CA

The service, customer service and backhanded dealings, with most cable companies, are the biggest areas of complaints. Charter spectrum is no different. I live in a small apartment with only a few electronics connected at a time and I get a better connection to the internet through my phones 5G than my 200mbs wifi. Every time I call about the service being down or slow, they check “on their end” and don’t see a problem. Meanwhile I can’t connect to my email. Not to mention they’re price gauging since they’re the only network in my area. I thought monopolies were illegal.

4 years ago

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Lori Claassen Layton, UT

I have been very frustrated with xfinity the last few years! When first signing up they gave us a pretty good deal. Then when the contract expired I went into an xfinity store and the rep was able to get me a great deal on my internet again and said that I just need to come every year when the contract ends to renew and get the SAMe deal. That wasn’t the case the last couple years and price went up $50!for the same service! Plus service wasn’t that fast or would go Down or had to reset the modem! Very frustrating!!!!

5 years ago

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Robert Wilson Rockville, MD

I had Comcast for home internet service for two years. The service was horrible - it often went down for no reason and often took several minutes to come back up. After repeat calls to customer service I finally got a service visit which did help the connectivity. Unfortunately, there service man arrived 5 minutes before the end of the service window with no call or text. I was not happy about the speeds either. It was average at best. I was very happy when I moved and was able to get a different ISP. I do not recommend Comcast.

5 years ago

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Anonymous

well since this is the only high speed internet company that uses cable wires instead of phone lines in my area they are my only option. very very expensive and being that I live in a community we all have one line coming in. the money that it cost and the services provided don't match up for my liking. wish we had a competition company that uses cable lines we would not have a monopoly and maybe the cable company would put in some 7 instead of 5 coax cable lines.

5 years ago