Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.
The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.
The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.
Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.
Xfinity has a commitment to great service that is backed by a money-back guarantee.
Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.
Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.
Equipment, installation, and activation fees also apply in some cases. More on that below.
Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.
Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.
But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.
When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.
Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.
Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.
The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.
Free security is a big bonus which could keep you safe from theft and viruses.
Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet.
But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV.
Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not.
If you strictly want internet service, you might be missing out on some promotions and better deals.
If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.
Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB.
Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.
Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:
More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.
While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.
This is a lie. I bought a home in June 20th. The Xfinity tech support guy came and only installed outside my home. There were issues coming from inside the home. I called tech support almost daily cause my download speed was between 4.5 to 60. I paid for 600. I could not watch movies. Forget about wiFi in my room. I called and called and they said that advanced care technician would call in 24 hours and they never called. This happened multiple times. And when I was finally transferred to them I was put on hold for 3 hours and gave up. I got sick of waiting so I canceled and got slapped with a $220 cancellation fee. But I never really got any decent service. BUYER BEWARE instead of making good this is what will happen to you. They have an automated service so it takes a lot of effort to even speak to an agent so you basically end up in an endless loop of doing the same thing over and over. This company never use to be like this.
Love Comcast Xfinity Internet due to their high speeds at a great price! Reliable, dependable, and customer oriented! No complaints yet!
For where we live, Comcast Xfinity is the absolute best. We rarely have outages or times when it is down and our speeds are really good (we pay more for the faster internet). We're able to stream movies and also computer work without any problems. With the covid pandemic, we're all relying on the internet much much more than ever before!
Expensive, unresponsive and shady. Cable and internet have been out for five days now. They keep posting fictional dates/times for it to come back on. Of course you can't get anyone live on the phone and web updates and texts are ridiculous. Three texts now saying things are working which were all bs. I'm sure no refunds will be issued for the lost week of service. Moving to a new place next month and looking forward to ditching this terrible nonresponsive company. Steer clear.
I can't believe how horrible their service is. When they first set it up, the guy did it completely wrong and we had to wait a full week for someone to fix it and actually make it work. It worked great for a month. Then it was super spotty and we had to reset the modem multiple times a day to get any internet at all. We called and they said it was on our end and they couldn't do anything. Which was completely untrue. then the internet cut out completely. All on their end. It took several days to get someone out. He had no idea what he was doing, tried to leave before we knew if it was even fixed. It wasn't. Luckily we caught him in time. Took him over an hour, it started to work and then cut out. When he got it to work for a second he left without waiting. Of course it cut out once again and it's even spottier than before. So we call again. And here takes the cake. It's going to take an entire MONTH to get someone out here, literally no exaggeration. WTF. How bad is you're internet that everyone is having major issues with it??! If I could get different internet I would in a heartbeat. I need to be working from home and I can't for an entire MONTH?! Freaking Ridiculous.
I love Xfinity internet. It is very reliable and provides a strong signal for uploading and downloading. Live customer service is helpful on the phone, in chat, and in person if necessary.
I’ve been using Xfinity internet for over 15 years. Really good service. It’s been reliable and fast.
Their internet cuts out terribly in my area (sandy, Utah) but seems to work great in other areas. I just canceled my service and their agents were very helpful and understanding, they even waived the cancelation fees! They're worth a try for sure. I would recommend a Fiber internet such as centurylink or Google fiber over xfinity though.
We had a terrible experience. They would not set up internet for our apartment due to the prior tenant having an unpaid bill. They told us someone would have take financial responsibility of that unknown persons bill before they could set us up a new account.
I've been with Comcast since 2000 never had experience as bad as today's internet service. Ever since they passed the law for the internet users, Comcast went downhill. I can't wait for Elon Mask internet service, its probably far better and reasonable price than Comcast ugh.
worst customer service, never able to talk to the customer service
The internet service isn't fast enough. The fees are too high. I have a large house with Google pods but the speed upstairs is too slow and I have the fastest most data service.
I really do like xfinity Internet and telephone service. I have had them for about 2 years. I've only had about 3 outages the whole entire time but it didnt last very long.
Service is a little pricey which is why I only get my WIFI thru them. Speed could be better!
I love the internet speed but the bill is outrageous. I don't think prices are reasonable and they offer better deals to new customers instead of loyal ones
While I think they charge way to much every month for internet, I can’t live without them! We have tried other internet providers and have to return to Xfinity because they are so much better and faster (speed to upload or download or web search) and more reliable than anyone else.
It's not too bad, but during the middle of the night my wi-fi keeps getting disconnected and I don't like it. Since I game too it's not good for gaming consoles at all. It works good some days but not everyday.
I have literally spent 2 days trying to get Xfinity to repair my internet. They will not send a technicuan they say because of Covid yet they were at my complex on 7/[email protected] 9am and 7/20 @8:30 am. They have had me drive to a store to replace the modem twice, Spend upwards of 8 hours on the phone to no avail. The internet just started working again, but will go down in 15 minutes, but say they can't do anything while it's working. The message you see about customer service is totally not true. I pay every month yet cannot do my job w/out internet. This is an example of a company that does not pay attention to it's customers.
Considering we’re currently going through a pandemic and a lot of the US population is now working from home, internet service and quality needs to be better. The prices are high when you take into account that you’re paying for the internet not to work, then paying more on your phone bill because you have to use your hotspot.
Prices aren't that cheap and servivea can be a bit better. Internet never truly reaches the speed they say tou should get but, overall acceptable.
Price is way too $$$$ for the little you get.
They monopolize my area similar to other reviews. The crazy thing about my area is there are over 4 providers less then a mile away. They wont lower their rate to match theirs cause they know we cant get them. Right now i pay for 300 Mbps and get at the most 94. comcast is every kind of bad. Not only will they not price match they limit their data unless you want to add 50 dollars more to your bill. So I already overpay and you want more money??? My internet only goes out like 3 times a day and I don't get what I pay for great.
This people always double charges me. This is the 2nd time they have been over charged me. I am always on time n never ever late to pay my bills. Now I'm canceling my tv service. I have feelings they would come up with it and again after few months they again double charge me. N always hang up from me when I'm trying to talking with them. This is very not a okay behavior they have every right to increasing my bill.
Access to quality Internet ,good connections but pricey .Very good customer service.
I've had no problems. If I did they resolved my issues.
If I had any other viable option, I would switch to another provider. Frequent service interruptions long hold times for any kind of problem. Their customer service is pathetic. Only reason I give two stars is that I occasionally reach the high speeds they advertise.
I live in Chatham, Illinois & Comcast xfinity internet service is the absolute most unreliable service I have ever experienced in my life. The connection is horrible, absolutely horrible, once again, horrible. Service goes in and out constantly all day, every day, 100% unreliable. Their customer service is just as bad, if not worst. I have had this problem for many months & still not resolved. I have tried many approaches to fix this with various technicians & the issue is not in my equipment. Negative infinity stars for xfinity. I can say this, they live up to their name ‘xfinity’, meaning, anti-infinity.
The service, customer service and backhanded dealings, with most cable companies, are the biggest areas of complaints. Charter spectrum is no different. I live in a small apartment with only a few electronics connected at a time and I get a better connection to the internet through my phones 5G than my 200mbs wifi. Every time I call about the service being down or slow, they check “on their end” and don’t see a problem. Meanwhile I can’t connect to my email. Not to mention they’re price gauging since they’re the only network in my area. I thought monopolies were illegal.
If I could give them 0 stars I would. Everyday for the past three weeks my internet stopped working because of an “outage” when I call I do not get to speak to a person and they just hang up. I will be switching providers immediately. I refuse to continue paying to not have my internet work.
Upgraded my internet and it is no different than before
They are quick to be able to answer any questions i have. Has the channels I want for a good price.
I had Comcast at my business for 8+ years then they changed me to Comcast business and increased my rates. I only needed internet and basic phone and I was being charged $180 monthly. Insane! I would call them up and complain as they tried to justify there inflated charges every time. They changed my rates 1 time down to $120 then right back to $180. Apparently I signed a contract to reduce it to $120 not realizing this I changed to Centurylink paying $99 and called up Comcast to cancel there service and they said my final bill will be $1000 because I was still in contract. No way was I going to pay but now they have me in collections. Don’t use this company
Great Company with Excellent customer support.
Since switching the only issue I had was my modem died, they had one overnighted to me.
The prices are high and the speed is much slower lately.
The company is overly expensive, the dvr usage is small.
not good-hard to get service-when we have it, it goes from slow to slower
If I could give a 1/2 star I would. I HATE this company, but unfortunately have no choice but to use them as they do have the fastest speeds in my area and I work from home. The reason for my hatred is primarily due to the abysmal customer service. If this company was not a monopoly, they would have no customers. You cannot reach a human being on the phone or chat. My internet bandwidth has been terrible every night for a month or more and the only solution they have is to restart my modem which they say "resolves most issues". Um, I did that first thing before I tried to call/ chat because the last thing I want to do is deal with xfinity customer service. The prompts they give you on the phone basically allow you to choose to restart your modem or not and if you say "yes" they say it will take about 10 minutes and tell you to call back if there are still issues and disconnect the call. Chat is no better because you have to click on the options they give you for your issue and if you try to type in a message, they say "we are having a hard time following the conversation. Please click on one of the above links". If you ask for an agent, you get put on indefinite hold. You are basically powerless to get any resolution to your issue. Did I say I hate Xfinity?
i moved back in march/april. these people nearly drove me insane. problem after problem after problem. SOME of it was due to corona but A LOT of it NOT
The internet speeds vary by time of day, since users share multiple data lines
Horrible experience at every step. Assigned incorrect address initially. Took hours on the phone to resolve a simple issue of changing my account address Appointment was canceled day of. Couldn't get internet turned on until days later. Missed delivering a crucial cable. Internet speed is 1/6th of what I'm paying for. ZERO compensation for any of these issues. Horrible customer service. Agents continue to tell me things that don't end up being true. Infinity number doesn't connect you to an agent. The bot is not helpful. Very much considering canceling and eating the cancellation fee. It's that bad.
This company needs to close, everytime I turn around it's something with my internet email or the TV. I just check my account today and it went up $16.00 for no reason but I can't call cause the AT&T tower is down but when it comes back up I am cancelling my TV and going with AT&T. My bill went from $177 to $201 and now in less than six months just now it went up to $217
This has to be one of the worst internet I have ever had cant stay connected to save my life it goes down and back up more then any other service we have ever had I do NOT recommend this to anyone who plans on having an internet that wont just go down and kick you off for no reason at all gamers!!!!! STAY AWAY!!!!!
Always enjoyed their employees and their first concern is the safety of their passengers. Employees and their equipment
Terrible, attempted scams do not end. I have been through many battles with these scammers throughout the time I was a forced customer since they have agreements with their competitors to not compete in each others areas, making them a monopoly, plain and simple. Even after I finished my agreement and made sure proper cancellation, they still tried to scam me at the end asking me to pay more money I did not owe them. These guys need to be cut out of any political access. They are just the worst of the worst.
I am a 45 year old business owner who has been in business for 20yrs plus. I Have had comcast at home and my shop for over 8 years. Due to having no other choice other than them I delt with the horrible phone and declining internet they provided. I cancelled the service and was told in a contract that would have a early termination fee which has been dragged through the dirt and charged month after month even cancelling the service months ago. they said even after cancelling can still be charged 60 days later. if you are making a choice please run as fast as you can from comcast, If fios is available take it . BY NO MEANS SIGN A COMCAST CONTRACT you will regret it.
TERRIBLE!! Internet constantly goes out and when we call customer support we sit on on hold for 2 hours. Then we have to wait about 4 day for someone to come and check it out. We've gotten new routers like 5 times and the internet still goes off and on all the time. When it goes it , it goes out about an hour and 20 minutes. I DO NOT RECOMMEND!!
It’s been horrible. I can be watching Hulu and it randomly cuts off. Playing a game cuts off. The only thing I have internet for is my PlayStation. It randomly cuts off every day. Called many time to be told the internet is working just fine. Get back online and it randomly cuts off. Weird how when they check it it’s working fine while we are on the phone and as soon as I hang up it goes to acting up again. I pay good money for internet to only run one thing on it for it not to be acting right.
They provide reliable high speed internet, and easy to set up by yourself.
I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.