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Comcast Xfinity Internet

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7.0

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LAST UPDATED: September 20th, 2023

Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.

The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.

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The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.

Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.

Xfinity has a commitment to great service that is backed by a money-back guarantee.

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The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages
  • Contract-Free Option

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 25 Mbps (~$40 per month)
  • 100 Mbps (~$45 per month)
  • 200 Mbps (~$60 per month)
  • 300 Mbps (~$70 per month)
  • 600 Mbps (~$80 per month)
  • 1,000 Mbps (~$84.99– $90 per month)
  • 2,000 Mbps (~$299.95 per month)

Keep in mind that this pricing information is only for the first 12 months and the pricing will depend on your location and contract length. Some plans may not be available in some areas. These prices can change depending on your timing.

Equipment, installation, and activation fees also apply in some cases—more on that below.

High Availability

Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.

Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.

But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.

When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.

Security

Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.

Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once you've chosen your package.

The cost of this software is included in the monthly Xfinity bill. There is no additional charge for this security service.

Free security is a big bonus that could keep you safe from theft and viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet. 

But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV. 

Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not. 

If you strictly want internet service, you might be missing out on some promotions and better deals.

Contract-Free Option

If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.

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The Bad

  • Data Limits
  • Fees
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB. 

Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.

Fees

Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:

  • Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
  • Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
  • Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
  • Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
  • Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
  • Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.

You might also see fees such as a Broadcast TV fee, Federal Universal Service Fund (FUSF) fee, Regional Sports Network fee, Rental fee, and more. Check your specific Xfinity package, and be aware that many rates are negotiable.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

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The Bottom Line

If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

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Star Rating

3.3

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1,820 Reviews

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5 grade

29%

4 grade

22%

3 grade

18%

2 grade

10%

1 grade

21%

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Florence

We use Xfinity for internet and landline phone service. They have always responded in a timely manner to our concerns, whether by phone or online. Their list of cable channels is extensive and we have used several different internet/channels plan with them.

1 week ago

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Susan Ballard Pearland, TX

We have been Comcast/Xfinity customers for years. We enjoy their high speeds and if we experience down time, it's usually minimal as they are quick to repair what is broken. I just hope they can find a way to reduce the cost and with everything, it keeps going up and at some point it will be hard to afford much needed internet at our home.

4 weeks ago

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Sara Panicali

I love their Internet. I love that I can sign in to places while I am on the go. Only downside is it seems to act up a reasonable amount. Still having a huge hassle trying to get into the discounted program they have even though I was on the phone for over an hour with customer service. If I could get out of my contract I most definitely would.

4 weeks ago

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Cedricka H. Knoxville, TN

They have the best Internet out of all the companies, but it still has issues. And the bill is never the same and we definitely overpay for Internet, but can’t switch because all the other ones are not reliable. Unfortunately.

2 weeks ago

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Tracy TruthTabloids Miller

Xfinity finally made it to my area and I do not regret waiting for them. I had the option to go with a local provider and AT&T and I chose Comcast because of the quality and best pricing for my budget.

3 weeks ago

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Suzie Blankenship Herndon, VA

I've always had comcast since I was on my own. I've never had a difficult time that the customer service couldn't help me resolve. I'm not the type to change service every time something cheaper comes along. I get great service provided to my cable/internet and I will continue to use them.

1 month ago

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Eileen Elegant Palm City, FL

Paid bill every month for services NEVER RENDERED!! Horrible spotty service. 23 service calls attempting to fix problem, ZERO RESOLUTION, still continued to bill every month. SCAMMERS!!

5 days ago

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Vivian Edward Long Branch, NJ

I never thought I would find a company with worse customer service than Verizon. Xfinity not only has poor online services, when you call, get in line, buckle up and get ready to wait, and wait, and wait and wait and waittttttttt. Still waiting.

1 week ago

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J Adams Charlotte, NC

Former customer of Comcast Xfinity Internet. The speed was good but not great. The price for what they did provide was excessive. Customer service was even worse and normally the issues were not resolved with the first phone call.

23 hours ago

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Franklin Sharonda Cypress, TX

The service is average for the price but the app socks. My bill is always unavailable and I can't see anything cause they have me as a member versus the primary user. I'm the only one that's ever paid the bill or called for anything. They have sent me to technical support numerous times and they can't fix it. If it continue to be a problem paying my bill online I'll find another provider

1 month ago

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Selene Burke

No choice. This company Comcast/Xfinity, Big political lobby. They own Cape Cod. This month alone almost everyone I ask says they all have the same issue as me. Constant outrages. All day and all night. The interruptions are ridiculous. I used all my cell data the first week of the month Jully 2023. Tons of propaganda on internet searches about how great this company is. If you lose a day of service due to an outage. You have to call for a credit which usually is a few dollars off your bill. Literally a few like under 5. After paying hundreds per month. Here is $2.00 for your inconvenience. Essentially it's not a reliable service on Cape Cod. You have NO choice. Great deals for new customers. When that deal expires hold on to your hat. If you are on a fixed income you can get a discount. Disabled on food stamps. It's now considered a utility. One catch as always. It is 30.00 discount. For existing customers. New customers can get 100mbps for 10.00. This law, rule or provision went into effect when Covid started to simmer down. Somehow the company was able to use this loop hole that the affordable internet was only for new customers. Has anyone questioned them on this catch. It's super shady. They are the only company available in many areas. So if you are Disabled/fixed income recipients you still need to give Comcast/Xfinity more than 1/8 of your income if you don't want to live in a cave. Really can't say enough about shady,greedy monopolies. My best advice ask your elected officials to stop taking money from this company and support their constituents for a change. And hey while you are at it. Stop the insider trading. I have supposed 200mbps per months. More lime dial up at times. This summer worse then dial up.

2 months ago

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Amanda George IL

While they are rather expensive and they make you use their equipment and charge you monthly for it without the option to use your own the services are pretty good. Their customer service is wonderful and they try to work with you on your bill.

2 months ago

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Nory L Powder Springs, GA

I definitely love my service with Xfinity. Was tempted to try some other companies when I moved , but had to stay with them. Great service over all!! Never had an issue with them!!

1 month ago

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Karri T Fort Myers, FL

Xfinity customer service "ROBIN" in Caribbean helpd me w/a situation & was patient, calm, and XTREMLY HELPFUL W/MY BAD XPERIANCE!! HE TURND IT AROUND FOR ME & MADE IT RIGHT.....SO "ROBIN" IN THE CARIBBEANS I SAY YOU ARE THE EMP OF THE MONTH!☆☆☆☆☆I APPRECIATE YOU...THANK YOU FROM FLORIDA....PEACE

3 months ago

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Ian Richmond, TX

Xfinity offers the fastest internet around, however, we have no other choice of internet providers in our neighborhood. So we will have the internet going on and off, the internet going down and the price going up. When it works perfectly, in our home, there will be up to 5 streaming TVs, 7-8 computers, at least 6 cell phones, and a host of other equipment that uses Wi-Fi features. Overall a good company.

2 months ago

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Shanna Bird Portland, OR

Have it, have had it for years. It's the first company I went with when I moved up here. I wouldn't go to another company I made that mistake once and went right back. This company has great service both as product as well as their customer service.

2 months ago Edited July 12, 2023

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Calandra Williams Dallas, GA

I highly recommend Comcast/Xfinity. It’s affordable when it comes to Internet services. A lot of people are not paying for cable anymore so it just makes sense to get the unlimited Internet at an affordable price. Comcast sealed the deal with me. I never have service interrupted, unless there is a storm, which is an act of God that they cannot control.

2 months ago

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Allan Freedman Silver Spring, MD

We have Xfinity at both our home in Maryland and a home in Delaware. Overall it is a good value for high-speed internet. We sometimes experience outages in Maryland. Never in Delaware. However, for the price, we get so much more than Fios, our major alternative competitor. We also have cable TV, and by far the package deal of internet and TV from Xfinity is much better than the same service from Fios.

2 months ago

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Chase Victorson Yonkers, NY

Comcast Xfinity is a popular and widely available internet service provider that offers a comprehensive range of plans to suit different needs. With their extensive coverage, customers can enjoy reliable and high-speed internet connectivity. Xfinity also offers a variety of additional services, including cable TV and home phone, allowing customers to bundle their services for convenience and potential cost savings. However, some customers have reported inconsistent customer service experiences and occasional price increases after the promotional period ends, which can be frustrating. Despite these downsides, Comcast Xfinity remains a viable option for those seeking fast and reliable internet service.

4 months ago

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Jon Derr

xfinity customer service is worthless. I'd give them less than a one star if I could. Two days for them to come out to fix my internet. Thats tough to deal with when you work from home. I'm dropping these losers.

1 week ago

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Katey Wheeler Santa Rosa, CA

Reliable service at our house with Xfinity. We had an issue with cable once but they replaced our box quickly.

1 week ago

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Alice Allen Fort Myers, FL

The website is positively the WORST I've ever worked with. Everytime I go to their site, they say they don't recognize my password. Forget about talking to a live person - because that is just out of the question. The system takes you from one automated page to another and you end up getting no where. I was trying to contact them regarding a $24.99 charge and I finally ended up paying it because I was so annoyed with the system. I dread should a question arise and I need to contact someone. Horrible, horrible, horrible system

1 month ago

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Rick Hobson Washington, DC

Customer service is nonexistent. They are polite on phone acting like they care. They do not. They lie telling you they will research your issue and get back to you, never will happen. They hang up. Ask for a way to get them back on phone, no way. Won’t give you their number, extension or work ID. Can’t hold anyone responsible for anything they say or do. Really pitiful excuse and should be an embarrassment for the executives. I can’t say enough to express what I have been through. Those that leave nice reviews have not gone through any customer service issues because they would not get help or explained on the what, why’s and how’s to correct issue. A clueless company in the communication business. Not that’s a joke.

1 month ago

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Ross Arellanes Boise, ID

This company is probably the worst company ever did business with, They had me come in and pay when one payment was missed due to changing banks from another state, their internet continuously cuts out so always had to reboot. when you get a mobile line they have a great deal but ones you stop service on internet they charge you 25 dollars more because your not bundling but of course they don't explain that to you due to internet being shotty .. And customer service when trying to reach any one they are uneducated on their own products and processes and good luck trying to understand them since all their customer servers are from another country so your more frustrated trying to get any issue taken care of.. PLEASE BE AWARE THIS COMPANY WILL SCAM EVERY NICKLE AND DIME OUT OF YOU!!!

2 months ago

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Christy Hyatt Charlotte, NC

WiFi is constantly offline. Customer service is like running an obstacle course. The months I've had this service have been a constant source of frustration. WiFi goes out almost daily. I swapped out the modem because diagnostic test indicated a modem issue. That didn't resolve it. I set an appointment... A few minutes before the appt window I got a text telling me that the issue affecting my area was resolved and if I was back online text x to cancel. Within the hour WiFi is down again. Same issue ongoing for months. Now I have a new appt set in 2 days instead of getting to keep the appt I waited for today,

2 months ago Edited July 10, 2023

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Keith Peterson

The 2 year contract was great. Great pricing but after your 2 year agreement it’s better to cancel your service and return all the equipment. My new bill was going to be $171 after the 2 year contract was over. I canceled my service and my wife went into the xfinity store 1 hour later and signed us up for a new 2 year contract and we are now only paying $115 a month, plus you get new WiFi box and cable tv box and remote. We kept the same number of cable channels and gig sped for WiFi. It’s ridiculous that they treat an existing customer like they do. Pretty sad.

2 months ago

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Patrick Long

I've been with Comcast for 17 years. Initially, lots of connection problems WITH INTERNET CONNECTION AND CABLE TV. Eventually those were mostly resolved. For the past few years, the user interface has really become dismal. For instance, in the past, if you interrupted a movie, when you tuned back in, it was there at the place you left off under 'Saved for You'. Now, if you do the same, when you come back you have to find the movie again on whatever channel, and then fast forward to the place you left off...if you can remember it. Comcast would have a fabulous product IF they can spend some creativity and time to make the user interface better.

3 months ago Edited June 15, 2023

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Julie Hefner Plainfield, IL

I have been a Comcast customer for 15 years now and have always been happy. When you call in, they are always willing to help with billing and cost issues to find a plan that fits best for the customer.

1 month ago Edited July 24, 2023

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Mindy Clarke Tacoma, WA

I have tried other internet services and none of them can stand up to Xfinity!! They are higher in price but, they have high quality service. You get what you pay for! I have to stay with Xfinity!!

2 months ago

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Alyssa Davis

Xfinity is the preferred provider by most apartment complexes in my area, so I didn’t have much of a choice. However, they have been easy to deal with over the years. The hardest part is canceling your service, as they require you to speak to a rep who wants to keep you as a customer no matter what. Helpful, but still a tad annoying when you’re moving into a situation where you no longer need internet service.

4 months ago

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Rose farbman Hollywood, FL

Good old Comcast. Their customer service stinks . When you call in they want you to send you an app to try to solve your problem. I am an old lady and I want to talk to a representative, NOT do things on the phone. I barely know how to use the phone. gs Companies need to understand many of us elderly are from a different generation and do not like doing things over the phone by texting. You are the company and we are paying for a service. I wish they would take care of the elderly better than they do. I would like to say their company is pretty good with their service... I have been with them for about 22 years. Their pricing is very high but I just get the basic I cable with WIFI. They are very expensive to have more channels. So I think they should have a special plan for the elderly.

4 months ago

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Allison Talbot Riverton, UT

Comcast used to be such a pain to use and their customer service was awful. In the last few years they have really improved their services and their prices. It is still a little expensive, but their customer service is great now. They replaced my old router for free and gave me a discount for the inconvenience of my internet not working for a day when the router broke.

3 months ago

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Carolyn Jeffery La Vergne, TN

I have been a comcast Xfinity customer for several years. I had enjoyed the service throughout the years. I will continue to use the high speed service for business and pleasure. The best part is my grandchildren love coming to my house referring to it as "internet usa"

3 months ago

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Clifford Morris New Cumberland, PA

Comcast alone stinks and every year they are taking something away from you but they have no problem raising the bill. Now they want you to pay for Peacock and that is even another rip off. It was not even worth anything for free. When our contract runs out its over for Comcast. We will go with someone else for internet and stream what we want and will get rid of the landlines and use our cell phones.COMCAST IS A TOTAL RIPOFF

2 months ago

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JS Spaulding Dallas, TX

Awful company. Customer service is useless and are limited at accomplishing anything. I had to email the CEO to finally get somewhere after numerous failed calls to customer service. 3 weeks or so since I contacted them, and WiFi is even worse. It has cut out every single day, several times a day and the streaming App was inaccessible for a good 8 hours today. Not to mention this company’s prices are ridiculous. I’ll be dropping xfinity when I move soon and start paying $75 a month with another company instead of $142 with Xfinity. I’m finished with this nonsense.

2 months ago

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Christine Ramos Kingston, GA

Have been with the company for years - more than I can remember - wish I could just customize our plan more to our needs - overall great service and easy to navigate app

1 month ago

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Ernest Harper

The quality of the service was great but the necessity of a lot of products that they market and sell to people in charge and for was very expensive and you know it just didn't make any sense instead of Taylor to the customer they catered to their business needs

1 month ago

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Emily Jacobson Littleton, CO

Super reliable and always fast. As a happy customer of Xfinity for almost 10 years I cannot imagine having another wifi provider!

1 month ago

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Larry G La Marque, TX

Great service for my business. I also have Xfinity mobile phone service. Very please with the service and the phones we got.

1 month ago

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Alexciz

We love Comcast as it is fluid and changes along with our needs. The prices ARE starting to rise but so is everything else. Great company, been with them for years.

1 month ago

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Mare Tewksbury, MA

Great service great payment setups very easy to fix product issue quick response great customer service They work with you when issues

1 month ago

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Joanne Madrid Wyoming, MN

I stopped internet service when moving because they did not have service in my new city and they accused me of keeping the modem when I hand delivered to a store. I received harassing phone calls and texts for 2 months and they threatened to turn me over to collections. One day I received 4 calls. I explained over and over that I returned the box and even let them know the exact time and store agent I handed it to. I asked for a receipt at that time and was told they did not give them for the box. What?! I threatened a harassment suit before they stopped calling me. Then a year later when trying to switch my phone provider (I had pay by the gig and wanted new service /new phone with another provider) they could not find my account! I had been paying for service for more than 3 years at this point. I spent 6 hours over 2 days, on the phone with 9 agents, trying to get a transfer pin because the online system was not sending me the pin via text (because they couldn’t find my account). I texted with 5 agents, as well. FINALLY someone was able to help me and give me a pin. What a sh!tsh0w! The service was never great and stopped often- but the customer service was horrible. Worst I’ve ever experienced. Steer clear of Xfinity.

3 months ago

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Cera Finney Houston, TX

I went with Xfinity due to their popularity in my area, but from the beginning they've been subpar. First, they took three weeks to set up an appointment to get my internet working. Second, they used a splitter cable off other internet customers in the building, causing my service to be slow for the entirety of my four years a customer, even though I was paying for a fast package. Third, they took over a month to attempt to fix this problem. I recommend shopping around before settling for this option.

3 months ago

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Mike Seiler

I am a "Diamond" customer using them for 23 years. Support was never good, but at least they seemed to know what was happening. The last couple of years they are trying to cut cost and automate support. If you can get to an actual person they really do not know what they are talking about. If you go to a store they do not know anything more. I have had broken picture and audio for 9 days. They sent a text saying that they were upgrading my service. Then for the next two days I had text that they were still working and I would get a notice when complete. The text never came and the picture never got better. After 2 hours on the phone with agents who assured my service was working or would be within two hours I went to the store and waited. There they told me that the upgrade was still underway and I would get a text when it was done and I would get a text later that day about my visit, it never came. I get a text a day later that work is done and my service is fixed. I just need to confirm yes or no. I reply no, and they reply great to hear your service is back. Another hour on the phone with support assuring me my service was fine. Finally the set up a time to have someone come to my house three days later, it was a long process. Then I get a call a day later telling me my service is fine and they are cancelling the service call. I tell them it is not fixed, so they do more checking and tell me that I need to upgrade my box. They want me to take it to the store and wait in more lines for something which maybe will work, and why did they not tell me I needed a new box when I was in the store the last time. Their account records are not accurate or complete, the support people know nothing of what is going on, and they do not know if you service is working or not. After 9 days and four hours will I get service back in two more days, we will see, I told them to come with the new box or cancel my service. They offered a $25 credit for my trouble. I have spent over $50,000 with them and get this "diamond" customer support. Needless to say it is time for a change to find someone who can support their customers.

3 months ago

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Thomas Edwards West Sacramento, CA

We changed from Verizon to Xfinity mobile about 2 years ago. We first noticed that coverage was not nearly as good in our area (Sacramento, CA and surrounding areas). In January of this year I lost my job. We feel behind on payments, but took proactive steps with Xfinity. We called and made a payment arrangement for our last due balance. On the due date we owed $88, we rounded up and paid an even $90. Because of this we had our payment arrangement cancelled because we didn't pay the correct amount! We called and were given some sort of grace that we could make a new payment arrangement. This time the first payment was to be $50 due on the 16th of May. We paid the exact amount of $50 on the 15th of May. We were notified that we didn't keep our payment arrangement and our agreement was cancelled. Because we had two payment arrangements we now do not qualify for a new payment arrangement, unless we wait 6 months! So paying extra and paying early are penalties according to Xfinity. I told them I would take my business elsewhere. Asking them for a port out pin number. Since we still have a past due balance, they will not activate our lines in order to let is port our numbers. My wife is a self employed hair stylist, so her number is her livelihood! I have resumes and applications submitted looking for work with my current number listed! I spent about 5 hours on the phone with them today, trying to resolve this. Asking for a new payment plan so we could activate the lines and port them out. We Are responsible for our debt and intend on paying it. The customer service rep would not transfer me to any other area. When I finally asked to be transferred to a supervisor I was transferred to an independent collection agency! After the phone call I went by local Xfinity store and was treated to comments like, "well if you overpay your payment arrangement, did you really need one in the first place?" I was also given the excuse that the mobile business is only 6 years old. I said so the decades of business for Comcast/Xfinity didn't give the mobile business and expertise on how to run a business or treat customers! I'm so disappointed and want to do everything I can to get the word out of actually have someone there listen! Any suggestions are very welcome!

3 months ago

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Jerran Simpson Bremerton, WA

Summary: If you have other options of ISPs with comparable speed and reliability, choose them over Xfinity The good: Xfinity's internet service is fine. I rarely have outages and get mostly the speeds I pay for (all ISPs have the "up to XX speed" disclaimer to explain why you never get the max speed you pay for). The bad: Their customer service is awful and their billing practices are questionable. They tend to service areas where you really don't have any other good options so they can bill you whatever they want and you really just have to deal with it. If you ever have to contact Xfinity for any reason it will be a miserable experience. To give an example, I upgraded my internet plan to a higher speed and was getting nowhere near that speed. It took multiple chats with customer service to get a tech out to troubleshoot the issue. The tech actually did a good job and showed me good evidence that I just needed to replace my modem, but in the meantime he set me up with a rental modem and offered to apply a credit towards my account to let me use the rental modem free for one month. And this is when the issues really got started. The rental equipment got added to my bill, and after returning the equipment the charge was not removed from my bill. I had to contact customer support 3-4 times to get that removed, with each time having them tell me "it's fixed, you just need to wait another billing cycle to see the change on your end". prior to this incident I also had a 2 year discount of $10 per month for owning my own equipment. Apparently borrowing a rental modem for 1 month is enough of an excuse for them to remove that discount and refuse to reapply it after being back on your own equipment. Every "mistake" made on your bill conveniently seems to result in you paying them more money and it is on you to try and decipher their bills to determine if you should be paying that extra money or not. It took me 3-4 months to get that billing issue resolved and even then I was stuck paying $10 more a month than I was prior, which they refuse to address. To add to this whole mess, every time you contact customer support you will talk to someone who speaks in broken English so you have trouble understanding them and they seem to have trouble understanding you (which likely is why it takes multiple attempts of talking to customer support to resolve 1 problem). They will also spend half the chat trying to sell you some other promotional deal or service that Xfinity is offering, instead of focusing on helping you resolve your issue.

5 months ago

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Charles Ford

Best internet service I have had so far been with comcast for over 10 years and out of the 10 years I have had the service. The only problem I have had with there service was when they were doing work around my area.

3 months ago

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Jim G Roseville, CA

We have been Xfinity customers for several years. We moved into our new house about two years ago and continued with them. The service in our new location has been sporadic at best. Even with a brand new computer, service is erratic, zoom calls frequently freeze and sites often have long load times or fail to load. Although they claim that we have download speeds of up to 1200 Mbps, speedtest shows us constantly around 31 - 38 Mbps.

3 months ago

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J P Jensen Tucson, AZ

Xfinity is definitely the best service available but that's not saying much. Their stores their packaging their product very nice. Customer service sometimes it's terrible. Overpriced and not always reliable. They should be broken up they're too large of a company I think it's a conflict for them to be providing television service producing television, owning facilities, including NBC Etc. They have a social agenda which they push and they have obviously too much influence with programming.

3 months ago

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Kristin Melrose, MA

Currently use this for my internet service provider. I liked the self-install how quickly it shipped and how easy it was to put together myself, and it's a big help that they participate in the affordable connectivity program / Internet essentials. Will continue to be a customer.

3 months ago