Comcast Xfinity Internet

Unimpressed so far, and we're not even connected yet ! installation tech showed up, and said "Oh, I'll have to get a crew out to bury the fibre line under the street and across your yard, we're not allowed to sling a cable across the street. I'll put an order in". The crew showed up a few days later and said "We're here to sling the cable from the pole across the street, to your house" "But the tech said..". "Oh you don't want to believe anything he says" Draped the cable - coax, not fibre - across the street, and left. Nice lady on the phone said "Oh, that's not right, you're down for buried fibre all the way to the house, I'll put an order in" Second crew turned up today, "We're her to sling the... Wait, you've already got a cable from the pole to your house" "Yes, you're supposed to be replacing it with buried fibre" "Oh, we don't do that, have to put an order in"...and left. This is really not looking good for continued service - assuming that they ever do get around to connecting it.

I purchased the 400 mbps plan from Comcast. I have had 2 technician visits and spent 4-5 hours chatting/phone over the past 3 months. My service is intermittent. It will go off completely then come back on full strength. It will go off 2-3 times in a 4 hour period. Hard to watch movies on wifi. I was told by 2 Comcast customer service representatives that the 400 mbps modem has been causing a lot of problems. I use to have U-verse. They were slow but the wifi was consistent. Comcast offered me a $20 rebate after three months of problems and hours trying to fix problems. They said I could change to a 150mbps service but the monthly price would increase. Very very frustrating!! Plan to change back to uverse at a slower speed but more dependable.

Internet service is generally dependable; rare blips in our service when watching TV.

I have been with Xfinity for a number of years. I have found that they provide quality services and have been responsive when I have needed customer support. I am a fan of Xfinity.

Comcast internet is overly priced and even though you are paying an extreme amount of money you get at most mediocre service. They are also doing updates without checking if it will be functional which then causes the internet to down on time frame btw 1 and 24 hours. The biggest issue is that every day the internet stops working due to outages all over the county because either the techs working don't know what they do are so the problem gets fixed the first time, when fixing a problem they take an insane amount of time to "fix the issue" and are not staying on top of their products. A huge issue is that whether you've been there 10+ or just signing up if an issue arises and you contact them they refuse to do anything to make the customer feel review/and basically tell the customer to deal with it.

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

Such a reliable internet provider. The wifi works great and it definitely was able to reach throughout my whole house. Pricing wasn't to bad a month either!

The WiFi is so slow it’s rediculous but other than that they provide a lot of tv channels

I find that this company like most companies tend to ignore the customers that they have now to branch out and try to establish other services that they wish to offer in other words it's all about money I feel that their cable phone and Internet is way too high for the customers that they could proclaim that they have you would think a company like roles that the prices would be Benchley come down not with this company they tend to go up higher and offer some horrible service customer service is a while if you watch a movie and it's raining outside of something has been moved he goes out do they give you anything to compensate for the time you are with our services know if you don't call they don't care if you were think with the money that they are putting out for this type of service that they would have someone who is paying a tension when they service go out it's not that I don't know because if you call they will say your services out we apologize we working on it how can you be working on when is your charge me for it to be out so no I do not appreciate Comcast Xfinity services

Good coverage in our house. My parents had this for our internet provider. It worked really well when it was working. however it always stopped working and took forever get it up and powered again.

Our internet service with Comcast Xfinity has been satisfactory. The speed is good, and customer service is good as well. I feel like they have a bit of a higher price point, but other than that, we have been pleased.

I will never use Xfinitity again. The whole experience was a complete let down and disappointment. Terrible customer service, no warranty guaranteed, and awful service in my area.

We use Xfinity for the WiFi at our house and it works really well. It's super fast and works well for my phone and laptop.

high speed internet. And it works really good. Got full service everywhere in my house. Works great.

Great coverage in my home. Was able to reach all rooms. The WIFI worked really well. Had some problems with it not working at all but easy to reset!

Internet isn’t terrible, but as soon as you run into any even minor problem with your service expect a multiple hour conversation with the support staff asking an entire array of dumb questions that don’t pertain to what you need done at all. Would be a 4 or 5 star review if customer service was not completely atrocious

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

We have lived all over the US, and had many other cable companies. This is our first time having Comcast, and it's also the worst customer service I've experienced in my life. I have never once been charged by a company for a service call on their failing equipment, until now. $70 for a guy to cone out and say it's all working fine. Had to have them come back a month later, at the insistence of the tech on the phone, to fix it and replace the box again, and they tried to charge us again! Contested it, and was told by two separate people, after a series of about 14 phone calls, that we would be credited. I had paid all but the $70 charge, expecting the credit, and it didn't come. Then I got a late charge. Was promised it would be there the next month, and once again it didn't come, and I got ANOTHER LATE CHARGE. At this point if I would have called again, I'm sure I would have had a coronary...so I just paid it. Over promise, and under deliver, because they know they don't have any competition in this area. Finishing my contract, and kicking them to the curb. Highly unimpressed. To top that off, don't try to go to the local office, because the old ladies in there are awful rude little beasts.

Good but slow on service.

Slow to respond to requests. More excuses then answers.They want more money to provide the service you are already paying for.

My experience has been that the service is great - that's in speaking with agents, Techies for troubleshooting, and with repair specialists. All cable/ Internet/ phone companies are pricey, and the way channels are packaged can annoy me (which is not always the fault of the company). but overall I'm very happy with Comcast. I had them, left them, and when my carrier couldn't fix a recurring issue, I went back to Comcast. They DID fix the issue and had to persist in order to do so. Today I talked with Tense, and she answered the pressing question I had.

I had Internet through Comcast Xfinity and I loved it. I did not have any problems the 2 times I had them. My only complaint would be that it was a little expensive. But other then that I enjoyed it!

Great experience, fast respond, friendly support, excellent website, offers everything you need in one package.

Average latency, overpriced for 60MB/s service. Had Blast previously, but wanted lower speed to save money. I'm not happy because latency to load sites is quite long, 3s or more.

Their speed is awesome, everything else SUCKS!!!

This is not the cheapest company, however their product quality is the best I have ever had. It has gone out rarely and when it does it's back fairly quickly which I can't say for other provider I had, AT&T. The speed of internet regardless of distance from router is stable and strong.

Horrible customer service, very expensive, not worth it at all. My internet is very slow and I pay for the fastest one. Not happy at all.

OK after fighting for 5 years I am giving up. Have been paying Xfinity for High Speed and Boost for 5 years and am regularly getting below 100 Mbps when I am paying for 250+ Mbps. Have had tech's out here 16 times and wasted probably 60+ hours over the years working with them only to get nowhere!! I would not recommend Xfinity / Comcast to my worst enemy!

I thought this internet service provider was just alright. Sometimes our service was slow but sometimes it was great. It wasn't my favorite but the customer service was always helpful

Absolute trash. I only went with Comcast because the other option was somehow way worse. I’ve had to replace my modem multiple times in the same year. And I’ve had a service visit to my house 3 times in the past year. Internet is always going out. Connection speeds are slow. Chat agents are unhelpful or outright useless. My service went out again today and the earliest date someone can come fix it is in four days. I have things I need to get done. And now I have to spend money I don’t have going to the library everyday to get my work done. Worst company ever

Reliable with good variety of internet options. Fairly snappy, never have had any problems, great customer service.

I love Xfinity. Fast cable, fast WiFi always and I am never worried about whether or not it will be reliable

Comcast WiFi has no customer service, no relevant tech support and no billing department unless you call corporate. They hire people who know less than the average customer and give them a script to read from. The WiFi is unreliable and when it crashed recently during a Windows 10 update it caused corrupted Windows files to download onto my computer. Comcast responded by referring me to the Geek Squad!

The service at our place is really poor the connection breaks every day at least 2-3 times when I have really something important to work. This is not expected from a service provider like Xfinity. I am really not happy with this and needs work on this. Xfinity needs to fix this ASAP and give assurance that this is not gonna happen again.

Service was terrible. Could not get more than one device on at a time. Upgraded from initial service and continued to have the same problem. Had 4 or 5 technicians come out to "fix" the system and no change. Purchased a high end Motorola modem/router and same issue. Last technician came out and stated it was the modem/router without testing anything. They then charged me $70.00 and the service was still the same. Worst experience ever with internet and I have been working in the IT field for years. None of my clients use Xfinity at home and now I understand why. I finally cancelled the service and got hit with their "early termination fee" which was fine since I no longer want to fight to use the internet and can only have one device connected at a time.

Worst company ever for internet and tv. Worst customer service. Inexperienced technicians. Waste of money. Any other company is better than this company. Let me repeat. Worst service ever!!!

Great internet! Very fast and we are able to be on multiple devices using the wifi and still get awesome internet!

My family and I loved using Comcast Xfinity! The pricing was always affordable and the internet speed was always quick. Anytime we had a problem, they were always helpful on the phone to fix it or would send someone out to look at it. The only thing that we were so upset about, is when we moved, they didn’t cover the new area we moved to! We were so sad!

Good customer service and good advisements

Good company, fast and reliable internet, improved customer service

Billing was horrible until I saw manager who fixed it. Now I darent change anything

Understands customers' needs and ddliver services.

they are a good company...need faster internet

Speed and availability. Very pricey with a ton of fees! This is what they can improve on

not great customer service, stable uptime and service

I love the internet speed, I just don't like the prices and that you may have to get services you don't want in the bundles

I have not had any problems with Comcast. When a tree limb fell on my line, they made an appointment to fix it. I did change from another internet co because I couldn''t get the speed I wanted. Everything is good now.

I go back many years with comcast and it hasn't always been good.. there was a time when they couldn't do anything right, especially when they sub the work out.

Good provider not great. There is always room for improvement. I''m sure as technology improves so will they.

Website is not very user friendly but decent customer service