Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers served.

The regular rates start at $49.95 per month. Customers can also bundle TV, phone, and home security services with their internet.

View Xfinity Reviews

The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes all across the United States.

Comcast Cable (of which Xfinity is a part) brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available to customers depending on the speeds and features available in their area.

Customers can be certain they will get exceptional service based on Xfinity's commitment to great service that is backed by a money-back guarantee.

The Good

  • High Speeds
  • High Availability
  • Security
  • Xfinity Bundle Advantages

High Speeds

Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.

  • 15 Mbps ($29.99/month)
  • 60 Mbps ($29.99–$66.95/month)
  • 150 Mbps ($44.99/month)
  • 250 Mbps ($59.99/month)
  • 400 Mbps ($60–$74.99/month)
  • 1000 Mbps ($70/month)
  • 2000 Mbps ($299.95/month)

Some plans may not be available in some areas. Pricing may also vary depending on location and contract length, and pricing may change after a certain time frame.

Equipment, installation, and activation fees also apply in some cases.

High Availability

Since Xfinity is such a large entity in the internet service provider industry, it covers a huge area across the United States. It is available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to customers.

Xfinity does not have solid available speeds until a speed test is done for the specific address in question. This can be a difficult barrier for someone who is looking at internet options but does not yet have a specific address. It is also a benefit because customers do not have to pay a fee for a certain speed package if their area does not have those exact speeds. 

The price for an internet plan depends on the internet speed that is available. The customer will not overpay for Mbps they are not receiving in their location. 

When customers can choose their Xfinity speed, they should consider whether multiple devices will access the internet. Xfinity does provide general package information to give customers an idea of what they might pay for certain areas. 

Security

Along with quick internet speeds for reasonable prices, Xfinity internet customers will also enjoy security in the package features. 

Xfinity has partnered with Norton Antivirus to bring their customers the online protection they need to feel safe surfing the web. These security measures are easily downloaded onto any computer or device once the customer has chosen their package.

The cost for this software is included in their Xfinity bill each month. There is no additional charge for this security service. 

This added measure is a big bonus for those customers because they can feel better about using the internet because their personal information is safe from theft and their network is safe from viruses.

Bundling Advantages

Like many other internet service providers, Xfinity offers other services, like cable service, in addition to their high-speed internet service. 

The other main factor of the company is the entertainment outlets, mainly TV streaming services. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity stream app, Xfinity instant TV, or Xfinity cable TV. 

Xfinity packages offer the customer more than one of these services. Customers who choose to add on more services through Xfinity are offered bundled prices which are often lower. This is a huge benefit for those customers who want to bundle, but a big downside for those who do not. 

The customers who strictly want internet service are missing out on some promotions and better deals for limiting their services.

The Bad

  • Data Limits
  • Early Termination Fee
  • State Coverage

Data Limits

Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 Tb. 

Xfinity also requires a one to two years contract on many of its packages. Other internet service providers do not have data limits or require contracts. 

Early Termination Fee

Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early they are subject to Xfinity's Early Termination Fees. The fees will vary in price depending on the service plan and time remaining but can be quite costly.

State Coverage

While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.

The Bottom Line

If a customer is looking at a few different internet service providers, it can be frustrating to figure out what type of package the customer can get in their area and how much they will have to pay. Xfinity requires a contract, has data limits and isn't available in all 50 states.

However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you. 

Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.

 

Disclaimer

As part of our service, we attempt to partner with all the companies that we review, and may get compensated when you click or call them from our site; however, regardless of any current, past, or future financial arrangements, companies listed on Best Company cannot buy their position, nor do we manipulate or inflate a company's ranking for financial gain. A company’s ranking is based on and calculated by an objective set of ranking criteria, as well as user reviews. See our How We Rank page for more information regarding our ranking algorithm.

All user reviews posted on Best Company are subject to screening and approval. We reserve the right to approve or deny any review posted to this site in accordance with our Review Guidelines. Best Company never suppresses user reviews—unless they are being investigated for authenticity, or if they violate our review guidelines. We encourage anyone who suspects a user review to be fraudulent or intentionally inaccurate to please notify our review moderation team.


User Reviews

Star Rating

3.3
starstarstarstar_halfstar_border

653 Reviews

Review Breakdown

5 star
27%
4 star
23%
3 star
21%
2 star
11%
1 star
18%

Sentiment Criteria

Value for your money
starstarstar_halfstar_borderstar_border
Quality of product or service
starstarstarstar_halfstar_border
Customer service
starstarstarstar_halfstar_border
Company trustworthiness
starstarstar_halfstar_borderstar_border
search cancel
starstarstar_borderstar_borderstar_border
Madison Scott
September 16th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

We have been customers for quite a while but there are very few other options in our neighborhood for internet providers. For the amount of money, we pay the upload and download speeds are pathetic.

starstarstarstar_borderstar_border
Ron Durfey
September 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I have loved the service I get with Xfinity internet. However, the price of their service is expensive and they lock you into a contract that you can't get out of very easily. The service is awesome but the price is not.

starstarstarstarstar
kristin Gneiting
September 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I have had Comcast Xfinity Internet service for many years. At first it was the only one available in my area, now it is the best in my area. Great speed, easy to stream online with many devices, anywhere in the house. They update things very often and the pricing is the best in the business.

starstarstarstarstar
ave
September 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Its awesome I love that even if you don't have Exfinity TV you still get to pay for wifi and they're wifi is just about everywhere!

history
starstarstarstarstar
Ad
September 9th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I recently switched to Xfinity internet. So far the quality and speed of internet service has been good. Setting up my account was easy and the installation of the modem was easy too.

starstarstarstarstar_border
Randy Scoville
September 6th, 2019 Pleasant Grove, UT

Our current internet is not good. We have contacted Comcast twice to have them offer us internet. However, we are at the end of a street and they don't have a line run close enough for us. We asked for a line to be run, but said it will cost $15000 to do so, and we'd have to pay for it. Too bad, because our whole street would be customers.

starstarstarstarstar
Dave Ros
September 4th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Recently switched internet providers because the service was slow. In the short time I've had Comcast/Xfinity the speeds are so much faster. I use the internet at home a lot for work and it is a nice upgrade from what I had before. I would recommend the internet service.

starstar_borderstar_borderstar_borderstar_border
Melissa
September 4th, 2019 Huntington, WV DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I signed up for their 1-hour complimentary trial. It lasted 5 minutes, then dropped. I went back to their signup page where it said I had time remaining and hit continue. I even disconnected and reconnected and did a network diagnostic. No use. If their "1-hour trial" only lasted 5 minutes, that's a deplorable example of what I would have to look forward to if I were to sign up for a subscription. That being said, there's no way I would pay or their service. They would have to pay me to sign up!

starstarstarstarstar_border
Virginia Rosenthal
September 3rd, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

Recently I switched over to comcast internet and have been impressed by the speed. So far we haven’t experienced any interruptions in service%

starstarstarstar_borderstar_border
Campbell Blair
September 3rd, 2019 Phoenix, AZ

Xfinity is seriously such a great way for you to have wifi literally anywhere. It doesn't cost too much for the service you're getting

starstarstarstarstar
Royce
August 28th, 2019 Jacksonville, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

So I have been with Comcast since 2017 very little issues with the the service and when I had an issue they were fast to fix it. The customer service is excellent! Shout out to one of their customer service employees Ray he is the best and very helpful!

starstar_borderstar_borderstar_borderstar_border
Lawrence Grandy
August 27th, 2019 Willowbrook, IL DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

THE WORST..... Unfortunately, they don't care because any choice or option you may have will be the same and they know it. Be prepared to spend hours upon hours on the phone on a regular basis trying to resolve problems - they lie, cheat, steal and abuse their customer base and could care less. You're gonna give them your money and lots of it and your going to get whatever they feel like giving you. 1M MegaFlop service :(

starstar_borderstar_borderstar_borderstar_border
CB
August 27th, 2019 Springville, UT DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

The technician connected my internet this morning and 6 hours later I did not have internet. I called the service desk and they instantly wanted to send out a technician. The only troubleshooting step they had was to unplug the modem for 2 minutes and then try reconnecting. Still didn't work. The soonest a technician could come out is 2 days later.

starstar_borderstar_borderstar_borderstar_border
Cami
August 22nd, 2019 Colorado Springs, CO DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Awful customer service regarding their internet plans. I'm stuck with them, but it doesn't mean you have to be. I felt like I was in a quicken payday loans scandal. Read ALL the terms of your plan. They said they warned me about the pay increase (my monthly fee DOUBLED) in my statement two months prior to the increase, which was NOT true. When I told the "customer service" rep that nowhere in my statement was I notified of the price increase, she said it was stated clearly in my terms and refused to adjust the bill. Shame on me if I missed that term, but as far as the notification on my statement...never happened. Furious, but hopefully someone will learn from my misfortune.

starstar_borderstar_borderstar_borderstar_border
Kenneth
August 20th, 2019 Roy, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

☆☆☆Make sure you read this before purchasing xfinity☆☆☆☆ I unfortunately did not read how terrible this company is So I went ahead and purchased the service. They sent a technician out to my house and he broke my equipment.. The technician just came out again and admitted that the equipment worked before, Admitted that he broke it but there's nothing he can do for me? (say's he's just the unlucky one that broke it but it was about to break anyway) I call in to customer service to tell them that is not a good enough answer and basically they tell me to kick rocks.. This is absolutely the worst customer service I've ever dealt with.. If I wouldn't have purchased their service my high end theater system would still be working. DO NOT! USE THIS COMPANY Because if you do have an issue I promise you are on your own. Would give -1 star if possible

starstar_borderstar_borderstar_borderstar_border
danny downs
August 6th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

customer support is full of lies and bs. they say one thing to get another response then does the complete difference

starstar_borderstar_borderstar_borderstar_border
Pavel
August 5th, 2019 Blacksburg, VA

Xfinity is the only choice in my area and as a result it is overly priced and service is not great. After the first year of promotional price, the price had doubled. I was looking for an alternative but cannot find other providers. I have used AM3 before, the internet speed is lower and could disappear sometimes. But I am organizing my neighbors in townhouses just to destroy the monopoly of Xfinity and have an alternative. Internet in my small town in Virginia is twice more expensive than in New York city, where folks could choose among ten or more different providers.

starstar_borderstar_borderstar_borderstar_border
hugo
August 2nd, 2019 Seattle, WA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

they changed my bundle and now they want more money because they took out cinemax. this is fraud,

starstarstarstar_borderstar_border
Jimmy Willins
July 31st, 2019 Sacramento, CA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

2nd outage in a week. Do I get credit for the outages. No. Overpriced. Not dependable. Cannot wait until my two years are up.

starstarstar_borderstar_borderstar_border
Kyle
July 26th, 2019 Noblesville, IN DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

One works pretty decent but that’s not all. Service goes in and out quite often. Called customer service and say that they can notice that we have had like a service over a long period. Unfortunately never come to you or do anything about it.

starstarstar_borderstar_borderstar_border
Mohammad Rafiq
July 23rd, 2019 East Brunswick, NJ DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

I am a comcast internet customer for 18+ years. In our Township East Brunswick NJ they have monopoly as no other competitor like Verizon Fios are allowed to put fiber optic lines in East Brunswick NJ. This way they dictate their price for internet and cable. Even after applying promotion discount to existing customer, their prices are too high and keep increasing from time to time. This issue need to be addressed for all but specially for those who are out of job and they do need broadband internet for job application and online interviews.

starstar_borderstar_borderstar_borderstar_border
IanP
July 15th, 2019 Sarasota, FL

Unimpressed so far, and we're not even connected yet ! installation tech showed up, and said "Oh, I'll have to get a crew out to bury the fibre line under the street and across your yard, we're not allowed to sling a cable across the street. I'll put an order in". The crew showed up a few days later and said "We're here to sling the cable from the pole across the street, to your house" "But the tech said..". "Oh you don't want to believe anything he says" Draped the cable - coax, not fibre - across the street, and left. Nice lady on the phone said "Oh, that's not right, you're down for buried fibre all the way to the house, I'll put an order in" Second crew turned up today, "We're her to sling the... Wait, you've already got a cable from the pole to your house" "Yes, you're supposed to be replacing it with buried fibre" "Oh, we don't do that, have to put an order in"...and left. This is really not looking good for continued service - assuming that they ever do get around to connecting it.

starstar_borderstar_borderstar_borderstar_border
Jim gaynes
July 15th, 2019 Shreveport, LA DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I purchased the 400 mbps plan from Comcast. I have had 2 technician visits and spent 4-5 hours chatting/phone over the past 3 months. My service is intermittent. It will go off completely then come back on full strength. It will go off 2-3 times in a 4 hour period. Hard to watch movies on wifi. I was told by 2 Comcast customer service representatives that the 400 mbps modem has been causing a lot of problems. I use to have U-verse. They were slow but the wifi was consistent. Comcast offered me a $20 rebate after three months of problems and hours trying to fix problems. They said I could change to a 150mbps service but the monthly price would increase. Very very frustrating!! Plan to change back to uverse at a slower speed but more dependable.

starstarstarstarstar_border
Gordon Gibb
July 11th, 2019 Pleasant Grove, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Internet service is generally dependable; rare blips in our service when watching TV.

starstarstarstarstar_border
Gary Wayne Lacock
July 11th, 2019 Provo, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

I have been with Xfinity for a number of years. I have found that they provide quality services and have been responsive when I have needed customer support. I am a fan of Xfinity.

starstarstar_borderstar_borderstar_border
Subzero35
July 10th, 2019 York, PA DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Comcast internet is overly priced and even though you are paying an extreme amount of money you get at most mediocre service. They are also doing updates without checking if it will be functional which then causes the internet to down on time frame btw 1 and 24 hours. The biggest issue is that every day the internet stops working due to outages all over the county because either the techs working don't know what they do are so the problem gets fixed the first time, when fixing a problem they take an insane amount of time to "fix the issue" and are not staying on top of their products. A huge issue is that whether you've been there 10+ or just signing up if an issue arises and you contact them they refuse to do anything to make the customer feel review/and basically tell the customer to deal with it.

history
starstarstarstarstar
Paige Baldwin
July 10th, 2019 Wellsville, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We used Comcast for internet for years before we moved! We loved it and their customer service was great! The only downfall was they didn’t reach out to our new home so we had to change. We were so sad

history
starstarstarstarstar
Brooklyn May
July 10th, 2019 Logan, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Such a reliable internet provider. The wifi works great and it definitely was able to reach throughout my whole house. Pricing wasn't to bad a month either!

starstarstarstar_borderstar_border
Keeli Hansen
July 9th, 2019 San Jose, CA DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

The WiFi is so slow it’s rediculous but other than that they provide a lot of tv channels

history
starstar_borderstar_borderstar_borderstar_border
CYNTHIA LEWIS
July 8th, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I find that this company like most companies tend to ignore the customers that they have now to branch out and try to establish other services that they wish to offer in other words it's all about money I feel that their cable phone and Internet is way too high for the customers that they could proclaim that they have you would think a company like roles that the prices would be Benchley come down not with this company they tend to go up higher and offer some horrible service customer service is a while if you watch a movie and it's raining outside of something has been moved he goes out do they give you anything to compensate for the time you are with our services know if you don't call they don't care if you were think with the money that they are putting out for this type of service that they would have someone who is paying a tension when they service go out it's not that I don't know because if you call they will say your services out we apologize we working on it how can you be working on when is your charge me for it to be out so no I do not appreciate Comcast Xfinity services

starstarstarstar_borderstar_border
Breanne Stanko
July 8th, 2019 Logan, UT

Good coverage in our house. My parents had this for our internet provider. It worked really well when it was working. however it always stopped working and took forever get it up and powered again.

starstarstarstarstar_border
Terra Stanko
July 5th, 2019 Hyrum, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstarstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar_border

Our internet service with Comcast Xfinity has been satisfactory. The speed is good, and customer service is good as well. I feel like they have a bit of a higher price point, but other than that, we have been pleased.

starstar_borderstar_borderstar_borderstar_border
Chloe Adams
July 1st, 2019 Morgan, UT DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

I will never use Xfinitity again. The whole experience was a complete let down and disappointment. Terrible customer service, no warranty guaranteed, and awful service in my area.

history
starstarstarstarstar
Megan trauba
July 1st, 2019 Draper, UT

We use Xfinity for the WiFi at our house and it works really well. It's super fast and works well for my phone and laptop.

starstarstarstarstar
matthew
July 1st, 2019 Logan, UT

high speed internet. And it works really good. Got full service everywhere in my house. Works great.

starstarstarstarstar
Braden Stanko
June 27th, 2019 Smithfield, UT

Great coverage in my home. Was able to reach all rooms. The WIFI worked really well. Had some problems with it not working at all but easy to reset!

starstar_borderstar_borderstar_borderstar_border
Arose827
June 26th, 2019 Laurelton, NJ DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Internet isn’t terrible, but as soon as you run into any even minor problem with your service expect a multiple hour conversation with the support staff asking an entire array of dumb questions that don’t pertain to what you need done at all. Would be a 4 or 5 star review if customer service was not completely atrocious

starstarstarstarstar_border
Rosann Stanko
June 26th, 2019 Logan, UT DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

We were with Comcast for several years and enjoyed the service they gave and the help we received through their customer service department. The reason we switched was bc we were able to get a better deal and faster service though. Sorry.

starstar_borderstar_borderstar_borderstar_border
Joy Kroenke
June 24th, 2019 Muscle Shoals, AL DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

We have lived all over the US, and had many other cable companies. This is our first time having Comcast, and it's also the worst customer service I've experienced in my life. I have never once been charged by a company for a service call on their failing equipment, until now. $70 for a guy to cone out and say it's all working fine. Had to have them come back a month later, at the insistence of the tech on the phone, to fix it and replace the box again, and they tried to charge us again! Contested it, and was told by two separate people, after a series of about 14 phone calls, that we would be credited. I had paid all but the $70 charge, expecting the credit, and it didn't come. Then I got a late charge. Was promised it would be there the next month, and once again it didn't come, and I got ANOTHER LATE CHARGE. At this point if I would have called again, I'm sure I would have had a coronary...so I just paid it. Over promise, and under deliver, because they know they don't have any competition in this area. Finishing my contract, and kicking them to the curb. Highly unimpressed. To top that off, don't try to go to the local office, because the old ladies in there are awful rude little beasts.

starstarstarstarstar_border
michael w smith
June 24th, 2019 Crawfordville, FL DETAILS
Value for your money
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar_border
Company trustworthiness
starstarstarstarstar

Good but slow on service.

starstarstar_borderstar_borderstar_border
John Kelly
June 24th, 2019 Lake Zurich, IL DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Slow to respond to requests. More excuses then answers.They want more money to provide the service you are already paying for.

starstarstarstarstar_border
Nancy Haddock
June 24th, 2019 Saint Augustine, FL DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar_border

My experience has been that the service is great - that's in speaking with agents, Techies for troubleshooting, and with repair specialists. All cable/ Internet/ phone companies are pricey, and the way channels are packaged can annoy me (which is not always the fault of the company). but overall I'm very happy with Comcast. I had them, left them, and when my carrier couldn't fix a recurring issue, I went back to Comcast. They DID fix the issue and had to persist in order to do so. Today I talked with Tense, and she answered the pressing question I had.

starstarstarstarstar_border
Shanae Boully
June 24th, 2019 Kaysville, UT DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

I had Internet through Comcast Xfinity and I loved it. I did not have any problems the 2 times I had them. My only complaint would be that it was a little expensive. But other then that I enjoyed it!

starstarstarstarstar
Jorge
June 21st, 2019 Claxton, GA DETAILS
Value for your money
starstarstarstarstar
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstarstar

Great experience, fast respond, friendly support, excellent website, offers everything you need in one package.

starstarstarstar_borderstar_border
Scott
June 21st, 2019 DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstarstar_borderstar_borderstar_border
Customer service
starstarstar_borderstar_borderstar_border
Company trustworthiness
starstarstar_borderstar_borderstar_border

Average latency, overpriced for 60MB/s service. Had Blast previously, but wanted lower speed to save money. I'm not happy because latency to load sites is quite long, 3s or more.

starstar_borderstar_borderstar_borderstar_border
Terry
June 21st, 2019 DETAILS
Value for your money
starstar_borderstar_borderstar_borderstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

Their speed is awesome, everything else SUCKS!!!

starstarstarstarstar_border
Esmeralda
June 21st, 2019 DETAILS
Value for your money
starstarstarstarstar_border
Quality of product or service
starstarstarstarstar
Customer service
starstarstarstar_borderstar_border
Company trustworthiness
starstarstarstar_borderstar_border

This is not the cheapest company, however their product quality is the best I have ever had. It has gone out rarely and when it does it's back fairly quickly which I can't say for other provider I had, AT&T. The speed of internet regardless of distance from router is stable and strong.

starstar_borderstar_borderstar_borderstar_border
Nelly
June 21st, 2019 Delray Beach, FL

Horrible customer service, very expensive, not worth it at all. My internet is very slow and I pay for the fastest one. Not happy at all.

starstar_borderstar_borderstar_borderstar_border
Kevin Worth
June 21st, 2019 Fort Lauderdale, FL DETAILS
Value for your money
starstarstar_borderstar_borderstar_border
Quality of product or service
starstar_borderstar_borderstar_borderstar_border
Customer service
starstar_borderstar_borderstar_borderstar_border
Company trustworthiness
starstar_borderstar_borderstar_borderstar_border

OK after fighting for 5 years I am giving up. Have been paying Xfinity for High Speed and Boost for 5 years and am regularly getting below 100 Mbps when I am paying for 250+ Mbps. Have had tech's out here 16 times and wasted probably 60+ hours over the years working with them only to get nowhere!! I would not recommend Xfinity / Comcast to my worst enemy!

starstarstarstar_borderstar_border
Tracy Hill
June 20th, 2019 Draper, UT DETAILS
Value for your money
starstarstarstar_borderstar_border
Quality of product or service
starstarstarstar_borderstar_border
Customer service
starstarstarstarstar
Company trustworthiness
starstarstarstar_borderstar_border

I thought this internet service provider was just alright. Sometimes our service was slow but sometimes it was great. It wasn't my favorite but the customer service was always helpful