Comcast Xfinity Internet
Comcast is a major force in the telecommunications industry because of its large service area and the sheer number of customers it has served. If you've ever researched internet packages, Comcast has likely come up.
The company's regular rates start at $49.95 per month. You can bundle TV, phone, and home security services with its internet.
The Comcast Company has two major parts: Comcast Cable and NBC Universal. These two parts work together to bring all of the various types of media to homes across the United States.
Xfinity is a part of Comcast Cable and brings phone, TV service, home automation, and high-speed internet to customers. A variety of package options are available depending on the speeds and features accessible in your area.
Xfinity has a commitment to great service that is backed by a money-back guarantee.
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The Good
- High Speeds
- High Availability
- Security
- Xfinity Bundle Advantages
- Contract-Free Option
High Speeds
Xfinity Internet offers some of the highest speeds in the industry. Its internet plans are organized by speed.
- 15 Mbps ($29.99 per month)
- 60 Mbps ($29.99–$66.95 per month)
- 150 Mbps ($44.99 per month)
- 250 Mbps ($59.99 per month)
- 400 Mbps ($60–$74.99 per month)
- 1,000 Mbps ($70 per month)
- 2,000 Mbps ($299.95 per month)
Some plans may not be available in some areas. Pricing may also vary depending on your location and desired contract length, and these prices can change depending on your timing.
Equipment, installation, and activation fees also apply in some cases. More on that below.
High Availability
Since Xfinity is a large entity in the ISP industry, it covers a huge area across the United States: it's available in 39 states. With that large area coverage comes a lot of variation in upload speeds and download speeds available to you.
Xfinity doesn't have solid available speeds until it conducts a speed test for a specific address. This can be an obstacle if you're looking at internet options but aren't certain about your future zip code.
But, it's also a benefit because customers don't have to pay a fee for a certain speed package unavailable in their area. The price for an internet plan depends on the internet speed that's available; you won't overpay for Mbps that you're not receiving in your location.
When choosing a speed, you should consider whether multiple devices will access the internet. Xfinity provides general package information to give you an idea of what you might pay for certain areas.
Security
Along with quick internet speeds for reasonable prices, Xfinity also promises internet security.
Xfinity has partnered with Norton Antivirus to bring their customers online protection. These security measures are easily downloaded onto any computer or device once the you've chosen your package.
The cost for this software is included in the monthly Xfinity bill. There is no additional charge for this security service.
Free security is a big bonus which could keep you safe from theft and viruses.
Bundling Advantages
Like many other internet service providers, Xfinity offers additional services, like cable, in addition to its high-speed internet.
But if you think cable is antiquated, that's not your only bundling option with Xfinity. Xfinity has the option for customers to stream hundreds of channels and videos to view in their own homes through Xfinity TV service, the Xfinity Stream app, Xfinity Instant TV, or Xfinity Cable TV.
Xfinity packages offer the customer more than one of these services. If you choose to add on more services through Xfinity, they're typically bundled at a lower price. This is a huge benefit if you're hunting for several new services, but it's a downside if you're not.
If you strictly want internet service, you might be missing out on some promotions and better deals.
Contract-Free Option
If you don't plan on staying with Xfinity, or if you plan on moving shortly, you can choose an Xfinity plan with no contract. Customers who choose this option will pay a higher monthly rate, but this is a convenient choice for those who dislike being locked into a contract that may raise rates.
The Bad
- Data Limits
- Fees
- State Coverage
Data Limits
Xfinity does not offer unlimited data. It has implemented data limits. Some of these data caps are as high as 1 TB.
Xfinity also requires a one- to two-year contract on many of its packages. Some other internet service providers do not have data limits or require contracts, so if you're wary of committing to an ISP long-term, so this may offputting.
Fees
Xfinity's service has a few costs that customers consider hidden fees. While these aren't technically "hidden fees" because they are mentioned in Xfinity's contracts, users sometimes see them as abrupt and unfair:
- Installation fee. This can be negotiable, but technicians typically charge a $60.00 fee to install Xfinity. Customers can opt for a do-it-yourself kit for a cheaper cost.
- Reactivation fee. If a customer temporarily turns off their service, Xfinity charges a small reactivation fee.
- Equipment fee. If you choose to rent Xfinity gateway, the provider's 2-in-1 modem/router, you'll pay a monthly rental price. Customers looking to lower their bill should purchase their own compatible equipment upfront.
- Xfinity TV fees. Xfinity charges several fees for add-on TV service, including premium channels and DVR.
- Late payment fee. Xfinity will charge an add-on of $10.00 if a customer pays their bill late.
- Early termination fee. Xfinity Internet offers customers a 1-year contract where their price is locked in for that year. However, if the customer needs to end the contract early, they are subject to an early termination fee.
More fees might apply depending on your plan. Check your specific Xfinity package, and be aware that many rates are negotiable.
State Coverage
While Xfinity is available in 39 states, some of its competitors are available in all 50. These variables can be a disadvantage and a reason that customers search for other internet service providers for their needs.
The Bottom Line
If you're looking at a few different internet service providers, it can be frustrating to figure out what type of package you can get in your area and how much you'll have to pay. Xfinity requires a contract, has data limits, and isn't available in all 50 states.
However, customers who choose Xfinity Internet will enjoy a host of benefits and features like Norton Antivirus software, access to hotspots across the country, and a money-back guarantee. We recommend checking out Xfinity's services to see if they are a good fit for you.
Be sure you understand the terms of your internet service agreement and whether there are additional fees, like an installation fee or surcharges for a modem and router.
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User Reviews
Star Rating
1,058 Reviews
Review Breakdown
Sentiment Criteria
L Wil
Prices aren't that cheap and servivea can be a bit better. Internet never truly reaches the speed they say tou should get but, overall acceptable.
NJT
Price is way too $$$$ for the little you get.
Kathy nashion
This people always double charges me. This is the 2nd time they have been over charged me. I am always on time n never ever late to pay my bills. Now I'm canceling my tv service. I have feelings they would come up with it and again after few months they again double charge me. N always hang up from me when I'm trying to talking with them. This is very not a okay behavior they have every right to increasing my bill.
Willie Williams
I've had no problems. If I did they resolved my issues.
Patrick Fay
If I had any other viable option, I would switch to another provider. Frequent service interruptions long hold times for any kind of problem. Their customer service is pathetic. Only reason I give two stars is that I occasionally reach the high speeds they advertise.
Nolan Nosari
I live in Chatham, Illinois & Comcast xfinity internet service is the absolute most unreliable service I have ever experienced in my life. The connection is horrible, absolutely horrible, once again, horrible. Service goes in and out constantly all day, every day, 100% unreliable. Their customer service is just as bad, if not worst. I have had this problem for many months & still not resolved. I have tried many approaches to fix this with various technicians & the issue is not in my equipment. Negative infinity stars for xfinity. I can say this, they live up to their name ‘xfinity’, meaning, anti-infinity.
Ella Becker
If I could give them 0 stars I would. Everyday for the past three weeks my internet stopped working because of an “outage” when I call I do not get to speak to a person and they just hang up. I will be switching providers immediately. I refuse to continue paying to not have my internet work.
Jeffrey W
Upgraded my internet and it is no different than before
STANLEY FRIENDSHIP
The prices are high and the speed is much slower lately.
Erik Freifeld
The company is overly expensive, the dvr usage is small.
Julie Rocha
Since switching the only issue I had was my modem died, they had one overnighted to me.
Alvin Dunnam
not good-hard to get service-when we have it, it goes from slow to slower
Shirley
Great Company with Excellent customer support.
Robert
I had Comcast at my business for 8+ years then they changed me to Comcast business and increased my rates. I only needed internet and basic phone and I was being charged $180 monthly. Insane! I would call them up and complain as they tried to justify there inflated charges every time. They changed my rates 1 time down to $120 then right back to $180. Apparently I signed a contract to reduce it to $120 not realizing this I changed to Centurylink paying $99 and called up Comcast to cancel there service and they said my final bill will be $1000 because I was still in contract. No way was I going to pay but now they have me in collections. Don’t use this company
Sherizah Sahim
They are quick to be able to answer any questions i have. Has the channels I want for a good price.
D.F.
If I could give a 1/2 star I would. I HATE this company, but unfortunately have no choice but to use them as they do have the fastest speeds in my area and I work from home. The reason for my hatred is primarily due to the abysmal customer service. If this company was not a monopoly, they would have no customers. You cannot reach a human being on the phone or chat. My internet bandwidth has been terrible every night for a month or more and the only solution they have is to restart my modem which they say "resolves most issues". Um, I did that first thing before I tried to call/ chat because the last thing I want to do is deal with xfinity customer service. The prompts they give you on the phone basically allow you to choose to restart your modem or not and if you say "yes" they say it will take about 10 minutes and tell you to call back if there are still issues and disconnect the call. Chat is no better because you have to click on the options they give you for your issue and if you try to type in a message, they say "we are having a hard time following the conversation. Please click on one of the above links". If you ask for an agent, you get put on indefinite hold. You are basically powerless to get any resolution to your issue. Did I say I hate Xfinity?
George S
The internet speeds vary by time of day, since users share multiple data lines
Jim
i moved back in march/april. these people nearly drove me insane. problem after problem after problem. SOME of it was due to corona but A LOT of it NOT
samb
Horrible experience at every step. Assigned incorrect address initially. Took hours on the phone to resolve a simple issue of changing my account address Appointment was canceled day of. Couldn't get internet turned on until days later. Missed delivering a crucial cable. Internet speed is 1/6th of what I'm paying for. ZERO compensation for any of these issues. Horrible customer service. Agents continue to tell me things that don't end up being true. Infinity number doesn't connect you to an agent. The bot is not helpful. Very much considering canceling and eating the cancellation fee. It's that bad.
Howie Mentzer
This company needs to close, everytime I turn around it's something with my internet email or the TV. I just check my account today and it went up $16.00 for no reason but I can't call cause the AT&T tower is down but when it comes back up I am cancelling my TV and going with AT&T. My bill went from $177 to $201 and now in less than six months just now it went up to $217
Alex Warner
This has to be one of the worst internet I have ever had cant stay connected to save my life it goes down and back up more then any other service we have ever had I do NOT recommend this to anyone who plans on having an internet that wont just go down and kick you off for no reason at all gamers!!!!! STAY AWAY!!!!!
Eric Metzger
Always enjoyed their employees and their first concern is the safety of their passengers. Employees and their equipment
jake
Terrible, attempted scams do not end. I have been through many battles with these scammers throughout the time I was a forced customer since they have agreements with their competitors to not compete in each others areas, making them a monopoly, plain and simple. Even after I finished my agreement and made sure proper cancellation, they still tried to scam me at the end asking me to pay more money I did not owe them. These guys need to be cut out of any political access. They are just the worst of the worst.
Joe Bouney
I am a 45 year old business owner who has been in business for 20yrs plus. I Have had comcast at home and my shop for over 8 years. Due to having no other choice other than them I delt with the horrible phone and declining internet they provided. I cancelled the service and was told in a contract that would have a early termination fee which has been dragged through the dirt and charged month after month even cancelling the service months ago. they said even after cancelling can still be charged 60 days later. if you are making a choice please run as fast as you can from comcast, If fios is available take it . BY NO MEANS SIGN A COMCAST CONTRACT you will regret it.
katie lynn
TERRIBLE!! Internet constantly goes out and when we call customer support we sit on on hold for 2 hours. Then we have to wait about 4 day for someone to come and check it out. We've gotten new routers like 5 times and the internet still goes off and on all the time. When it goes it , it goes out about an hour and 20 minutes. I DO NOT RECOMMEND!!
Kalan Law
It’s been horrible. I can be watching Hulu and it randomly cuts off. Playing a game cuts off. The only thing I have internet for is my PlayStation. It randomly cuts off every day. Called many time to be told the internet is working just fine. Get back online and it randomly cuts off. Weird how when they check it it’s working fine while we are on the phone and as soon as I hang up it goes to acting up again. I pay good money for internet to only run one thing on it for it not to be acting right.
Joann
Mostly reliable, difficult to reach customer service at times..don’t call late at night
Ryan Mitchell
Great service for decent price for new customers. Once contract is up, cost goes higher than it’s worth.
Gallardo Marcelo
I still have Xfinity. Excellent connection speed and quite reliable.uperb!!
Danny Skelton
I have had good experience with this company. I use wifi all over the house, and it works well.
Come Caca
Good internet in my area . Cable kinda suck cuz it glitches and gets stuck way more than it should especially when we pay over $300 a month
Phil Fioresi
great service very few outages and good customer service
James Severns
They provide reliable high speed internet, and easy to set up by yourself.
John
I have had good service from them. There is usually someone available to help troubleshoot problems here at home 24/7. Problems with outages, etc., are usually acknowledged with a timeline for repair.
Donna Nicholas
So far so good. I’ve not had any issues except billing issue on last statement but was taken care of in timely manner
Estela Guenther
Reliable, punctual, reasonable priced, easy installation..
Marlaen Maloney
Have had them for quite awhile now and have had no problems at all.
John Arranaga
I have security with them and it only works about 20% of the time but yet they keep charging me the full monthly fee.
B Warfield
Service is great no problem at all very happy with their service quality no drop in the date email out standings
Tom
It’s a good experience. Sometimes slow but seldom down.
DaleB
Solid fast internet performance. A little expensive.
Richard Elliott
Xfinity has superior internet service and faster wifi
C Monroe
Terrible customer service. Horrible. Almost non-existent and extremely hard to get a live human to help.
Leroy
No problems with them ...wish they would offer ‘old customers’ same deal they offer to their potentially new customers.
Jan Watling
They are responsive but consistency if internet is not level.
Julie L
easy process to change serviecs and people are friendly and helpful
Darrell Hamilton
I had AT&T which was the best value but the internet speed was not enough for what I need for my home and work. I had to go to Comcast and outside of the internet speed the rest is horrible. I pay more for less channels and honestly I have never had worse customer service. If they even get fiber out to my location I will go back to AT&T
Darlene Floriano
Their bandwidth is horrible. It will start going down and then I have to call. They say they have to refresh in their side. No other company I’ve had internet through has had to do this. Unfortunately it is the only option I have at the moment.
Doc Rich
Billing problem taken care of quickly even with COVID-19 making even phone and internet communication much more difficult......through phone waiting lists and a very busy e-mail list the double billing was corrected post haste...............
Mary Johnson
Internet is good; cable part off and on good; pay too much