Liberty Home Guard: Read 554 User Reviews From Real Homeowners

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Patricia Goodwin Newport News, VA

I ended up using my Liberty Home Guard Warranty more than I thought I would. They came through every time for all my appliance fixes that I needed without any stress, delays, or hassle. I recommend them to everyone I know.

3 years ago

Reply from Liberty Home Guard

Patricia, thank you for the kind words and the high rating!

Apr. 14th, 2022

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ANNE MUNN Dearborn Heights, MI

I can only speak of Brad... very concise and professional. I will be seeking him out when I'm ready to purchase services. I will also refer friends, he is a polite young man.

3 years ago

Reply from Liberty Home Guard

Anne, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Esther Crawford Albemarle, NC

Liberty jumped into action super quickly when we had a pipe burst. They rerouted a plumber in the field who was at my home within the hour. Needless to say, my family and I were seriously impressed. Great job Liberty!

3 years ago

Reply from Liberty Home Guard

Esther, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Arnold Haynes Mobile, AL

Love being enrolled with LHG. Every time I put in a service request, within a super short period of time I know who will be coming to my home to address my problems. Service has always been stellar and professional.

3 years ago

Reply from Liberty Home Guard

Arnold, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Lillian Lamb Fenton, MO

My swimming pool pump was leaking. I reached out to LHG, and they sent me the technician the next day. He was professional and fixed the leakage right away. Very happy to have my warranty!

3 years ago

Reply from Liberty Home Guard

Lilian, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Peter Little Clarksville, TN

Excellent service, the technician was very helpful and explained in detail what went wrong with our dishwasher. Very honest, hard-working technician, and great customer support. Will recommend.

3 years ago

Reply from Liberty Home Guard

Peter, thank you for the kind words and the high rating!

Apr. 14th, 2022

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David Robinson New York, NY

I have nothing but positive things to say about Liberty Home Guard. After fixing our leaking garbage disposal, they followed up with me to make sure the experience was satisfactory.

3 years ago

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Sherry Dougherty Atlantic City, NJ

Ever since I purchased the Total Home Guard coverage I’ve submitted 4 claims and all went pretty smoothly. Only one claim took a week but the other 3 were within 48 hours, and I was very happy.

3 years ago

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Zayn Crabs Denver, CO

Everything was as promised. Speedy service and great communication. We were in the know about our washing machine replacement, and it happened really quickly. We appreciate it, Liberty!

3 years ago

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Debbie Winters Aberdeen, MD

My dishwasher started leaking, and LHG managed to send me a repairman promptly. He arrived the next afternoon and was really courteous and professional. Thanks, I appreciate your service!

3 years ago

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Martha Milligan Dallas, TX

The electrician whom Liberty sent was informative and courteous and very respectful of my home. Did a fast and efficient job, wore a mask all the time, and cleaned the area when he was finished. I am impressed.

3 years ago

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Guillermo Bautista Santo Domingo Este, 32

This company has been great with all of the services they have given me, the appointment on time, great work from the technician and exelent customer service over the phone, great company.

3 years ago

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Harold Dunn Randlett, OK

Stellar experience with a customer service representative during my call to report an issue with the dishwasher. The technician who performed the repair was also excellent. Special shout out to Jonathan!

3 years ago

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Annabella Wagner Brooklyn, NY

Very speedy response and stress-free repair of my broken refrigerator. I was nervous it would need replacement, but the guy was a real pro and took care of the broken spare part perfectly!

3 years ago

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Silvester Daniel Hingham, MA

Very happy with Liberty Home Guard’s service. Requesting appointments are super simple, tech’s are pros, and clean up after themselves. All three of my claims were handled within days of me notifying them.

3 years ago

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Paul Kelley Commack, NY

We have had 3 claims filed thus far. And all of them were resolved very quickly. We are definitely happy about the investment in our Liberty Total Home Guard policy, happy to have the peace of mind.

3 years ago

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Patricia Cook Jersey City, NJ

We needed an electrician to fix an outlet. From scheduling to completion, everything was quick and easy. The rep came the very next day and did his work quickly and professionally.

3 years ago

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Denise Gaskins-Pena

The Customer Service Agent, Brad S., did an excellent job explaining the plans and discounts offered. I signed up immediately. I'm waiting to see how the repair/replacement phase goes. Customer service is excellent.

3 years ago

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Brian Ford Fort Worth, TX

We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!

3 years ago

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Mark Bennett Jersey City, NJ

Liberty Home Guard offers amazing and very responsive service. Customer service is caring, attentive and guys always follow up to make sure all is taken care of. Absolutely responsive!

3 years ago

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Olivia Mosley ,

I have worked with LHG for over 2 years now and they have been fair, responsive, and consistent. I would highly recommend them as a service company. They really are home guardians!

3 years ago Edited September 14, 2021

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Don Elliott Anniston, AL

I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement

3 years ago Edited September 14, 2021

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Caleb Douglas Charleston, WV

I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.

3 years ago

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James Scott Park Hills, MO

Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.

3 years ago

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Liza Day Southfield, MI

We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!

3 years ago

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Sebastian Lopez Miami, FL

Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.

3 years ago Edited September 14, 2021

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John Jones , MI

Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.

3 years ago

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James Smith Groton, CT

I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.

4 years ago

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Ronda Backer Atlanta, GA

I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.

4 years ago

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Нarmon Еthan Ellenville, NY

I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

4 years ago

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Tina Sakkal ,

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

4 years ago

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AMY Nimensky Montville, NJ

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

4 years ago

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Robert Damsey Spartanburg, SC

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

5 years ago

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Sharone Chusid New York, NY

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

5 years ago

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Tanya Mcdonald Clinton, MD

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews

5 years ago

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Young's Water & Sewer, Inc

Karen was a great help. Thank you for the assistance.

2 months ago

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peggy cherry Kings Mountain, NC

I had this company when I first bought my home. I did not have to make a claim so I cannot give them any thing less. I spoke with a Representative before my expired, to renew. She was kind and patient because I asked a lot of questions. It would not be fair to them. The lady whom I bought my home loves them.

1 year ago Edited July 14, 2023

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Joy Headland Surprise, AZ

Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!

1 year ago

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Kyle Zak Peachtree Corners, GA

They must have paid people to get those high reviews. This is one of the worst companies I have EVER dealt with. It's a scam - and I wish I would not have wasted my time or money. They do not record conversations because they do not want it to come back on them that what they originally said and what happened are miles apart. Wish they had an option for 0 stars

11 months ago

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Bubba4u2

My AC went out so I filed a claim with LHG. After 6 days they could not find an AC tech. LHG called and emailed me several times telling me if I used the reimbursement program, where I find a tech and LHG reimburses me. I finally decided to do the reimbursement. I called a local tech who came the same day and diagnosed the issue. I then called LHG and they spoke with the tech who informed them of the issue and the repair cost. LHG approved everything. The repair cost $500. shortly after LHG resolution department contacted me and informed that they would only "reimburse" me $250. as per their policy. Prior to accepting the do the "reimbursement" program I asked the specifically if they would "reimburse" Me the full amount. LHG informed me that once approved, they will reimburse me the full amount within one day. Everything was approved, I did everything in accordance with LHG guidance. and they refuse to reimburse me the full amount. DON'T trust them & DON'T purchase a home warranty from this company.

1 month ago

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Shayana Galliher

Crook Company, plain and simple. I’ve had LHG for a few years and my experience has consistently gotten worse. I’ll put a few examples below: 1. I needed some general plumbing help. It took a few days to have the plumber come out, which is fine it was not an emergency, however, it took a weeks after for him to come back and fix. I had to reach out multiple times for him to finally help. Once done, his work wasn’t completed properly and when I called LHG for help they said I’d have to pay the $125 fee again for his mistake. 2. Recently had my AC go out. It happened late at night and they boast they have emergency services but wouldn’t send someone out or approve quick enough so I had to pay out of pocket. They ended up only paying me $80 out of a $400 bill because it wasn’t approved. Really look at the wording in their contracts. When I called customer care to see if I could get anymore off my bill I was met with extreme rudeness and them saying well at least you’re getting $80. 3. From this incident, I wanted to cancel my policy. I asked them the cancellation process, they told me that once I cancel I would be able to receive partial refund. So then I go to cancel and it’s no we are taking all your money and it says in the contract part J. I asked for leadership to assist and they will not escalate up. I’ve reported them to BBB, getting a lawyer involved and am now leaving bad reviews all over the internet so hopefully someone else is warned. I also found a Reddit thread where some stated they are allegedly paying for reviews > just type in Liberty Home Guard Reddit and you’ll see If you have to allegedly pay for reviews, you aren’t a good company.

1 year ago Edited September 21, 2023

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Ms Missy McDonough, GA

I am currently experiencing an ongoing issue with this company as they are refusing to honor their contractual obligations and are attempting to only offer a "courtesy approval" of a minor $500 contribution instead of the full amount of Liability for a replacement as stated in the policy. This is after 3 weeks from my claim, of which, the first week was a complete waste of time due to their unreliable contractors who never came by. I had to escalate my claim just to get someone to come diagnose my issue and deal with agents who provided misleading information or completely misinterpreted the nature of the call. This company needs to stop being cheap and misleading, and accurately honor the policy for replacements per their full faith obligation claim.

1 year ago

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Nicole Lemen Clarksville, TN

This company is a SCAM. They’re a fairly new company that’s only been in business since 2017. In the policy/contract it states they’ll only cover up to $500 or the book value of covered items (see below). Talked to Michael who said he was the head of the Resolutions Department and that’s exactly what he said. So my HVAC system went out and they’ll only cover $500 of the total ~$8,000 cost. Paid $600 for the policy and $100 for the tech to come out and look at my HVAC so I’m not even getting back the money I put into it. DO NOT BUY A POLICY FROM THEM. 1) Diagnosis and repair/replacement is limited to $500 for the Covered Items identified in Sections D.4, D.5, and G., and $250 within 90 days of the Effective Date; (2) Coverage for R-410A refrigerant itself is limited to $10 per pound; (3) LHG will cover up to the Covered Item’s Book Value

1 year ago

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That Appliance Guy Taylor, TX

Liberty home guard has been a top notch company to work with!! I wish other home warranty companies would be like this!! Thanks Liberty, keep up the great work!!

1 year ago

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Pamela Dorr Kent, OH

As a vendor providing services to a client of theirs, Liberty Home Guard was very easy to work with. Great response time, communication and payments for services rendered!

1 year ago

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Alma Gutierrez Los Angeles, CA

If I could give zero stars I would. Do not waste your money! They are scammers, not only did they send someone who had no idea how to fix our pool but it sat for 6 weeks and his excuse was “he was waiting for the part”. They suckered us out of an extra 1k and did NOT fix anything. Took him hours to ”fix” it then comes back saying our pool is clogged and need a plumber.We brought in a real professional and said the pool wasn’t fixed properly. We had to pay out of pocket to get the issue fixed. So what’s the point of this warranty?? They are rude over the phone, all the people we’ve spoken to, and even gotten hung up. Save yourself the headache.

1 year ago

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Al Granger, IN

I was with American home shield for many years. Liberty home guard used to send me emails and heavily marketed me to switch. I made the call and spoke to someone. They said policy is same as AHS and others. Repair if we can or replace with same initial fee. Nothing extra. No sub clauses, paragraphs etc were mentioned about exceptions. Lower rates and guarantee that CS is American based. Now very first issue with clothes dryer. Person they sent over says its motor is bad and LHG get back to me saying they’ll replace. With only a $150 credit towards a near $1000 replacement cost. Including install. Reason: Unit is 17 years old and has $0 value. Well first of all obviously it has 0 value. It’s old and it’s broken. Then started quoting me the contract that it’s old. Never were these things mentioned to me when I was baited to sign up. And it was obviously off shore person contacting me which is another deception on part of LHG. This looks like a scam as it seems like they are spending all their money on marketing and baiting customers. I’ve had many repairs and replacements done over last 10 years. And never this level of deception, bargaining. Why are we paying the fees for

1 year ago

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Kay B Tucson, AZ

Deceitful and manipulative be very careful. After having this policy for 10 months in paying almost $1000 for it I have only called them for my water heater they are refusing to replace it because it is over 25 years old and nowhere in the fine print does it say anything about an appliance being too old. They are now claiming that they offered me $350 toward a new one but they are refusing to give me that now because I apparently waited too long. I waited on hold for a supervisor this morning for over an hour and what was disconnected. Do not trust this company do not buy a policy from this company

1 year ago

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Amardeep Sembhi

Update to my review from 2 months ago, after having "service" for about 6 months. We tried to cancel our policy and for a full refund. We'd prepaid ~$1900 for 5 years of service. We'd also already had a technician come to diagnose HVAC (see issue below) and paid $80 separate for that visit. Liberty offered to give us almost a full refund ONLY if I would agree to remove the bad reviewing have them on here. Highly unethical! When I refused, they gave me a prorated refund, keeping approx $400 of our money, even though they hadn't provided a cent of service. Just wanted to notify people about their bribe. Makes me wonder if all the good reviews on here and just as fraudulent. Ie: all bad reviews were "bought out". Take it away and we'll take care of you. Their attempt didn't work with me but I am sure it has for many others. $400 is a big bribe. Previous review (nov 2022) Amardeep Sembhi Los Angeles, CA They lied to us. Sales Representative BRAD S blatantly lied to me. When I signed up for warranty, I told Brad O that my house was 20 years old. He ASSURED me that that doesn't matter. Liberty would still cover everything. Sure enough, now that my AC unit has stopped working, I am told that it needs to be replaced but that liberty cannot cover it because it is behind 15 years old and has surpassed it's life expectancy. This was the question I specifically asked BRAD S but he lied just to get a sale. Don't go with these guys.

1 year ago Edited January 17, 2023

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Jeffrey Bauer West Hartford, CT

I had heard so many terrible things about Home Warranties. I thought I did a good job selecting Liberty Home Guard, not sure anymore. The first repair I needed was for my AC. It died in the heat of the summer, LHG took 2 weeks (yes, 2 weeks) to provide the phone number for the technician to schedule a visit. When we called the tech, he told us he won't take the call because LHG doesn't pay him and if we wanted him to come out, we would have to pay in full. I called my rep at LHG, shared my frustration and told her I would call my own person and I expect LHG to pay. Done. Except LHG said I did not have authority to do that and only reimbursed half the claim. They ignore the fact that their recommended rep, after waiting 2 weeks, refused to come out! I've used them a few times now, in general, you have to wait for way too long to get someone dispatched and then you have to wait for them to approve the repair once its been looked at. If you need your stuff working and can't afford to be down for weeks, I would steer clear of this company.

2 years ago

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