Liberty Home Guard: Read 837 User Reviews From Real Homeowners

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Assistance Team Astana, Astana

Rocky P. provided outstanding customer service. He was attentive, answered all my questions clearly, and made sure everything was handled promptly. It’s rare to find such reliable and professional support. Thank you, Rocky!

1 month ago

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Carol D Wilmington, North Carolina

I’ve had a great experience with Liberty Home Guard. The representative I worked with, Rocky, as well as others have all been wonderful. They take the time to explain everything clearly, are patient with questions and are always kind and helpful. I really appreciate the excellent customer service! Rocky, you rock! Btw we are a new vendor. So far, we have no problem getting paid or reaching any departments.

2 months ago

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Fernando Roque Balibago, Central Luzon

We are truly grateful to Rocky Philips from Liberty Home Guard for his consistent support in assigning new work orders to our team. We recently received an HVAC assignment that perfectly matches our area of expertise, and opportunities like this help keep our business moving while allowing us to continue helping homeowners with their heating and cooling needs. It's a pleasure partnering with Liberty Home Guard because of supportive team members like Rocky, who are always professional, responsive, and committed to helping both vendors and customers succeed. A well-earned 5 Star recognition for Rocky! Team IIlinois Master Pro

2 months ago

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Khitz Cabrera Makati, National Capital Region

We'd like recognize Joseph Parker from the Authorizations Department of Liberty Home Guard for his excellent support. He promptly returned my call regarding the status of a work order and was incredibly patient while I dictated the ticket number. We later realized that I had accidentally missed one digit but Joseph remained calm and took the time to carefully verify the information until he found the correct work order. Once everything was confirmed, he immediately generated the authorization code for the repair and sent the notification to our company email while we were still on the call. The entire process was quick, smooth and hassle-free. His patience, efficiency and commitment to helping vendors are truly appreciated. Thanks Joseph!!! KHITZ Illinois Master Pro Heating & Cooling

3 months ago Edited July 25, 2026

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H&A Home Service LLC Las Vegas, Nevada

We would like to thank Rocky Phillips and the team at Liberty Home Guard for a great experience working together. Rocky has been professional, responsive, and easy to communicate with throughout the process. He consistently provides clear updates, answers questions promptly, and works hard to ensure everything runs smoothly. His attention to detail and commitment to quality service make a positive difference for both contractors and customers. Liberty Home Guard has been organized, reliable, and supportive, making collaboration simple and efficient. It is always appreciated when a company values strong communication and professional partnerships. We appreciate the opportunity to work with Rocky Phillips and Liberty Home Guard and look forward to continuing our partnership in the future. — H&A Home Service L.L.C.

3 months ago

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Property Lab Solutions LLC Houston, Texas

Outstanding experience coordinating service work! Rocky P. was fantastic to deal with. Prompts were timely, instructions were crystal clear, and the entire process was handled seamlessly. Great partner to work alongside.

1 month ago

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Neighborly Plumber Atlanta, Georgia

Joseph P. did a great job. He helped me get a live authorization so we can get the customer taken care of today so none of our other fixtures in our home would be affected from high-pressure. When I was on hold, he kept me updated.

2 months ago

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Carlos Schertz, Texas

Morgan H. has been super exceptional. She has always been very helpful with all my concerns and has always resolved them. She checks up on me to make sure that customers are being serviced and schedules a time for me. I’m very happy to that liberty home guard has great staff that represent the company so highly with a lot of professionalism and great customer service.

3 months ago

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Darrell Landers Detroit, Michigan

I would like to recognize Rocky Phillips for the outstanding support he provides to both customers and service providers. As the owner of HonyDoo Services LLC, I have worked with many dispatch representatives over the years, and Rocky consistently demonstrates professionalism, respect, and excellent communication. He takes the time to clearly explain the customer's concerns, ensures that I understand the reported issue, and works to coordinate service in a way that benefits everyone involved. What stands out most is Rocky's genuine concern for both the customer experience and the vendor relationship. He is always courteous, responsive, and professional in his interactions. He makes sure expectations are clear, confirms scheduling availability, and helps create a smooth process from dispatch to completion. Rocky and the Liberty Home Guard team are a big reason I continue receiving Liberty appliance repair calls. His commitment to supporting both customers and contractors reflects positively on Liberty Home Guard and helps build strong working relationships. Thank you, Rocky, for your hard work, professionalism, and dedication. It is greatly appreciated. Darrell L. HonyDoo Services LLC

4 months ago

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Darryl Greene Richmond, Virginia

I’ve recently started working with Liberty Home Guard and I’ve had a great experience with them and their Customer Service rep Rocky Phillips. Will continue working with them..

2 months ago

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Iurii Kazarin Inglewood, California

Rocky has been great to work with. He’s responsive, professional, and makes the whole process easy for us as a vendor. We appreciate his support and look forward to working with him on future jobs.

2 months ago

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Christine Woodlen Richardson, Texas

I want to acknowledge Luis Pena who has been exceptionally helpful and knowledgeable! He has wonderful customer service. He definitely tries to meet the need to the best of his ability! Wonderful phone etiquette as well! Thank you so much Luis. He's so good that I offered to do a review on his behalf because of the customer service that he gives to me

3 months ago

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Sevak Zargaryan Ejmiatsin, Armavir

We have had a great experience working with Liberty Home Guard. The claim process is organized, communication is clear, and work orders are assigned efficiently. Rocky Phillips has been especially helpful throughout the process, providing prompt responses and professional support whenever needed. As a service contractor, we appreciate the smooth coordination, timely updates, and commitment to customer satisfaction. We look forward to continuing our partnership with Liberty Home Guard and serving their customers. Highly recommended.

4 months ago

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Verified Customer

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Janice Hughes Middletown, DE

My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.

6 years ago

Reply from Liberty Home Guard

Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!

Jun. 25th, 2020

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Verified Customer

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Claudia Fraser Las Vegas, NV

Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.

6 years ago

Reply from Liberty Home Guard

Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Leslie Butler

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

6 years ago

Reply from Liberty Home Guard

Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.

Jun. 5th, 2020

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Michael Pappas Dallas, Texas

Joseph P. did a great job on the customers behalf getting the most value and fitness for use with regard to the repair. When the situation had multiple options he chose to get all Available options! If his customer knew how hard he worked on their behalf they would be truly delighted!

5 months ago

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Verified Customer

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Lindsay Wilkins Albuquerque, NM

I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.

6 years ago

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Verified Customer

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Sharon Bennett Alpharetta, GA

I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.

6 years ago

Reply from Liberty Home Guard

Shannon, thank you for your kind words and the high rating!

Jun. 18th, 2020

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Verified Customer

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Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

6 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

6 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Kylie Rogers

They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.

6 years ago

Reply from Liberty Home Guard

Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.

Jun. 5th, 2020

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Oscar The Villages, Florida

A great company to work with, especially when you support from a professional team member like Rocky P

1 month ago Edited September 2, 2026

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TERRAGUARD HOME MAINTENANCE SERVICE LLC Atlanta, Georgia

They are the best Tech support team for both Residential and Commercial. Happy to do business with them.

1 month ago

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Elite Electric NTX Lake Worth, Texas

Love working with Liberty and Rocky Phillips. You can always tell Rocky and his team are always more than willing to go above and beyond for their customers.

3 months ago

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Khan Adil Annapolis Junction, Maryland

Joseph P. provided excellent service from start to finish. He was professional, knowledgeable, and made sure everything was handled efficiently. Highly recommend working with him.

5 months ago

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Verified Customer

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Patrick Baker Cherry, IL

I got a one year policy to test out their service, and when my fridge broke they sent out a mechanic. They ended up being able to fix it within a few hours, and it's been working like new since.

6 years ago

Reply from Liberty Home Guard

Patrick, thank you for the kind and honest feedback! We are glad you chose us as your home warranty experts.

Jun. 5th, 2020

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Typical Reyndy

JP Luna is a pleasure to work with and consistently delivers excellent results. Professional, dependable, and detail-oriented, JP brings a positive attitude and strong work ethic to every task. Communication is clear and timely, and expectations are always met or exceeded. JP takes pride in quality work and approaches responsibilities with care and integrity. Highly recommended to anyone looking for someone reliable, skilled, and easy to work with. RRV PLUBING

10 months ago Edited December 19, 2025

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Kevin Mcghee

I had the pleasure of working with Simon C from Liberty Home Guard's Vendor Support team, and I can confidently say that he is a true asset to the company. Simon was professional, responsive, and incredibly helpful throughout the entire process. He went above and beyond to ensure that all of our concerns were addressed promptly and thoroughly. His communication was clear and consistent, and he made what could have been a stressful experience feel seamless and manageable. It's rare to find someone who combines efficiency with such a friendly and positive attitude. Simon truly exemplifies excellent customer service. Thank you, Simon, for your outstanding support!

1 year ago

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Legion Maintenance

Franklin A. appears to be a standout professional at Liberty Home Guard, consistently delivering exceptional service and prioritizing customer satisfaction. Reviews from clients frequently highlight his professionalism, attentiveness, and deep knowledge of home warranty services. Customers appreciate his ability to clearly explain policy details, address concerns promptly, and offer solutions tailored to their needs. Franklin is praised for his patience and problem-solving skills, making even complex issues feel manageable. His dedication to ensuring a seamless experience for Liberty Home Guard clients reflects the company’s commitment to quality and reliability. If you’re working with Franklin A., you’re likely in capable hands, benefiting from his expertise and genuine effort to make every interaction positive. If you’d like me to refine this based on specific feedback or areas, feel free to share!

1 year ago Edited December 5, 2024

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Majesty Plumbing, LLC

Having worked with many home warranty companies over the years, it is plain to see that Liberty Home Guard has a culture of customer service. Any time I have had to speak to a representative ther, the experience has always been pleasant. I spoke to Karen Acosta today to answer some question regarding an issue we were having with the online portal. She was extremely patient while I gave my long explanation of what the issue was. Afterwards, she kindly assisted me and came up with a plan for a solution. I wish all businesses would operate with the demeanor and attitude of Karen and all the people I have so far interacted with at Liberty Home Guard.

1 year ago

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Comfort Plumbing Control Managua, Managua

I had a great experience with Liberty Home Guard. The entire process was smooth, professional, and easy from start to finish. Rocky Phillips was especially helpful—he was knowledgeable, patient, and took the time to answer all of my questions without making me feel rushed. He made sure I understood my options and helped me find the coverage that best fit my needs. Excellent customer service is hard to find these days, and Rocky truly went above and beyond. I highly recommend Liberty Home Guard to anyone looking for a reliable home warranty company. Thank you, Rocky P. for making this such a positive experience!

2 years ago Edited July 23, 2026

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Michel Ramirez

Dear Liberty Homeware Team, As a contractor working closely with your company, I would like to take a moment to express my heartfelt gratitude for the exceptional service provided by Alex C. His professionalism, dedication, and unwavering commitment to excellence have left a lasting impression. Alex C outstanding phone service, marked by his attentive and professional approach, sets a high standard and makes every interaction a pleasant and efficient experience. Thank you, Alex C, for your hard work, attention to detail, and the warmth you bring to every call. You are an invaluable asset to the Liberty Homeware team, and your efforts are deeply appreciated. I also want to extend my thanks to Liberty Homeware for hiring the best professionals who not only excel in customer service but also support contractors with the same level of dedication and care. With sincere thanks, Michel.

2 years ago Edited November 12, 2024

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Isabella Davis Portland, OR

I am a realtor and for the past 3 years I have only recommended Liberty Home Guard to my clients. They’re plan options are the most flexible and more importantly their customer service is always responsive and intelligent. I also personally have a policy with them and most recently when filing a claim, I spoke with Naomi who did an exemplary job processing my claim and taking point to ensure it moved forward. The claim, as has consistently been my experience was handled well by Liberty and they applied the maximum extent of coverage to the issue, paying for the entire repair. In my opinion, which I believe is an informed one, they are the best there is in the market.

2 years ago

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Darcy Eddington Weehawken, NJ

I can't thank Liberty Home Guard enough for their swift and efficient kitchen response when my oven broke 2 days prior to a family event I was due to host. Danny took down the claim initially and came through when he said they would do their best to get me a repairman right away. That same evening an Oven repairman was at my doorstep. And not only did he get my oven working again, he also proactively replaced an exhaust fan we had in the kitchen. He was on top of everything. I now enjoy a perfectly working oven and clean, odor-free kitchen, thanks to Liberty Home Guard's reliable service. Couldn’t recommend them more.

3 years ago

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Bella Carter Weehawken, NJ

When our HVAC unit suddenly stopped working, we were very fortunate to have Liberty Home Guard standing behind its commitment to us. Within a week they got the unit back up and running. To be clear, this was the complete opposite experience than what we had with our last home warranty company, American Home Shield. American Home Shield gave us the run around for weeks and in the end we had to find our technician and pay completely out of pocket. Here with Liberty, the technician arrived within 48h and diagnosed the issue as a faulty capacitor right on the spot. He came back a couple days later, replaced the part and it has been working perfectly ever since.

3 years ago

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Aarón Páez Chicago, IL

We decided to write this review as a token of our appreciation for a rep at Liberty Home Guard that went above and beyond. Chris helped us get signed up with a policy and also when we had an issue with a job quote we received from a contractor. This was not even related to a claim but we trusted Chris so decided to call him and get his take on the price. Chris asked to speak with the handyman directly and was so knowledgeable, that not only did he correct/improve the contractors scope of work, he got him to drop his price by 50%. Chris showed that he really cares about his customers and will go the extra mile for them. If the other reps are as high-quality as Chris I will remain a Liberty Home Guard customer for another 20 years.

3 years ago

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Ethane Johnson Weehawken, NJ

I was unsure about whether or not to purchase a home warranty, as this was the first time I bought a home. But after doing A TON of research, I decided to go with Liberty, and I'm happy I bought their coverage. Their five-year policy was under what I wanted to spend per year on coverage and it covers absolutely everything, including our pool and septic system. When I had an issue with my air conditioning, Michael from their customer service ensured that we got a repairman right away. When the fix was completed I got a follow up call from Nicole to ensure everything went smoothly, which thankfully it did. Most importantly, they saved me over $600 on the repairs and recharge.

3 years ago

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Gabrielle Dillman

I've been a customer of Liberty Home Guard for four years now. I originally purchased a one year policy. They helped me with replacing my Air Conditioning that year. That was my only claim that year but the savings paid for the policy a few times over so I decided to renew and upgrade to a three year plan when my original policy expired. Over the years since, I've unfortunately had to make a few claims. That said, Liberty did not disappoint, not even once. Their technicians always seem qualified technicians, and I I know for every claim the savings will be real and significant. Carlos and Jake have been two reps I’ve spoken with in the past who have helped me out and I also want to say thank you to them, they are a significant part why I’m writing this review.

3 years ago

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Justin Pettit New York, NY

Liberty Home Guard recently helped me with our heating system. At first I was not sure what was making the noise but when I spoke with the agent at Liberty Home Guard, he said he had a feeling it was my HVAC system so he went ahead and assigned an HVAC specialist to my issue. He was actually able to come out the next day which I appreciated. When he came, he went straight to the heating system. It turned out that our blower motor fan was loose. He made the fix, cleaned up and left. The entire job took him about 45 minutes. Actually, as I’m writing this review, I’m having a similar issue with our clothes dryer, so I plan on making a claim with Liberty Home Guard again later today. Hopefully this one goes as smoothly as the last one. If it doesn’t, I will make sure to come back here and update my review.

3 years ago

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Jason Colby Weehawken, NJ

John made my home warranty experience a breeze. I initially signed up with him for a 3-year policy but after my last claim I think I’m going to convert it to a 5-year one. The speed with which they sort claims out is great and the savings are the real deal. They hooked me up big time when my central heating unit broke. They fully replaced it and instead of costing me about $5,500, which is what their contractor told me he would have charged, I only spent around $2,500. They have definitely surpassed my expectations and provided value to me and my family. I look forward to being a customer with them for years to come.

3 years ago

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Kelsey Weinberg North Las Vegas, NV

I've had a great experience with Liberty up until now. I do currently have an ongoing claim (about 5 days), and I’m hopefully to get it resolved soon. It is for my Thermador oven, which I know can be difficult to source parts for because it is a bit older (approx. 20 years). That said, I do feel comfortable writing this review because on my past 4 claims Liberty achieved high marks in both convenience and savings. Also, Jake the representative I spoke with at Liberty regarding my Thermador assured me that based on the breakdown, my oven issue would be fully covered, which was a relief to say the least. If something does go wrong or differently with this claim and my Liberty experience, I do plan to come back and update this review.

3 years ago

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Rockin Rosie Weehawken, NJ

I called and got connected with Lorraine when my central heating system stopped working. She worked fast, and I had a technician at my place two days later. The guy knew his stuff and was able to reanimate the system on the next visit, which was another two days later. All in all, we were out of heat for four days which was tough, but for a home warranty company Liberty moved lightning fast and we saved about $650. Lorraine was very helpful, checking in on us and you could tell she cared about our welfare. By the way, the technician even cleaned the area after he was done, which while not necessary, was greatly appreciated. Thank you to the entire team that helped us out here.

3 years ago

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Sylvia Hanna New York, NY

The house we bought unfortunately had an older plumbing system, and we were extremely concerned about the potential for issues with it down the line and the associated costs. Because of this, we decided to purchase a home warranty. We did a ton of research and Liberty Home Guard appealed to us the most. While we unfortunately did have a few plumbing issues, Liberty Home Guard stood behind their commitments to us and handled each issue, soup-to-nuts. They also saved us about $1,500 in the course of resolving those issues. Thank you for following through and supporting our home Liberty Home Guard.

3 years ago

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Margaret Nichols Weehawken, NJ

I just submitted my first claim with them and it was easy to both create the claim and see it resolved. To create the claim, I filled out their form online and as soon as I hit the submit button I got a call for their customer service team. They informed me that they have a repairman available to come to my home the next day and even showed me the repair company’s good reviews online. He came fully prepared and the issue was completely fixed the next day. I’m hopeful that this was not just beginner’s luck and that my future claims will be handled with the same level of care. I do plan to update this review if the next claim or future claims go awry. Thank you for the quick turnaround Liberty!

3 years ago

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Tali Sua Weehawken, NJ

I'm so thankful for the impeccable service I and my family have received from Liberty Home Guard for our home. They have little to no wait times when it comes to speaking with an actual, live human, english speaking rep and their customer service team has always been quick to follow up and keep us looped in. For example on my last claim, 10 minutes after I got off the phone speaking with Julia, a rep, I believe her name was Lorraine, called me to inform me that a contractor could be at my house within a few minutes if I wanted. Unfortunately, we all just left the house so instead, I took the next day's appointment. I’m happy to see how proactive and willing to help Liberty is.

3 years ago

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Amanda Chapman New York, NY

The same day I called to place a claim for a faulty water heater, it was assigned to a repairman. I wanted to be careful, so I looked them up and saw that they had 4 out of five stars on google. He came the next day, after fifteen minutes told me the water heater needed to be replaced and that he notified Liberty. About five minutes later I got a call from Jake who explained that the replacement would be covered and should be arriving at my house in two days. As promised, the water heater arrived, along with the same repairman two days later and they completed the replacement of my water heater. Everything went smooth and not only does the new water heater work perfectly, I’m also saving every month on my utility bill since it is more efficient.

3 years ago

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Amelia Welch Chicago, IL

The customer service team at Liberty Home Guard is just consistently strong. Whether they’re explaining to you the coverage or helping you get your claim prioritized (all things I’ve personally experienced), they communicate clearly and patiently. They have displayed understanding of my perspective and empathize with you. I can’t say that I’ve always been covered for each of my claims and haven’t had to come out of pocket sometimes, but my expectations were always set and I was communicated with clearly and effectively. And yes, overall during my years of coverage with Liberty Home Guard I have saved thousands of dollars by using them.

4 years ago

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Charlene Peters New York, NY

Emily from Liberty Home Guard was very helpful. She offered to help us navigate the online portal the first time so we could learn how to use it (and not have to call in, in the future). She helped us submit a claim for our oven, and then checked on her end to ensure it all went correctly. She then personally went into their system and found a contractor who was going to be around our home the next day. The next day the contractor arrived and determined the oven should not be repaired. They followed up and let me know that a new oven should be arriving at our house the next week and that this same contractor would be back to install it. Our new oven was installed the next week and Liberty Home Guard followed through on their plan to the tee.

4 years ago

Reply from Liberty Home Guard

Charlene, thank you for the kind words and the high rating! Emily will be pleased to hear that she was able to properly assist you.

Apr. 14th, 2022

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Rosie Walton New York, NY

This is the first time I have had or used a home warranty, and Liberty truly delivers a stellar performance. Their customer service representatives were an absolute pleasure to speak with, the answer my call quickly, spoke english fluently, knew the product inside out and made me feel comfortable the whole way through. The repair man who showed up to take care of the issue even spoke highly of them, it seems he and his company held this company in high regard. I will be renewing my contract next June and will have Liberty’s plan as long as I own my home. Thank you for great service, it is a pleasure to work with you.

4 years ago

Reply from Liberty Home Guard

Rosie, thank you for the kind words and the high rating! We look forward to always assisting you!

Apr. 14th, 2022

Liberty Home Guard Reviews

Summary of Reviews