Liberty Home Guard Reviews

I just want to take a moment to recognize your incredible dedication and hard work. Your commitment to excellence and attention to detail truly set you apart. You consistently go above and beyond, and your efforts don't go unnoticed. You're an invaluable member of the team, and we're so fortunate to have someone with your talent and professionalism. Keep up the fantastic work! Bradley L.

I want to take a moment to sincerely thank you for your assistance with [specific task/ project]. Your dedication and effort have not gone unnoticed, and your support truly made a difference. I greatly appreciate your professionalism and willingness to step in and help whenever needed. It's a pleasure to work with someone as dependable and talented as you. Thank you once again, and please know your hard work is deeply valued. Thank you Jhon D

"I want to take a moment to appreciate your exceptional dedication and outstanding performance. Your commitment to excellence, attention to detail, and ability to handle challenges with professionalism truly stand out. You consistently go above and beyond, making a significant positive impact on the team and the overall success of our projects. Keep up the fantastic work!" Jhon D

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel Guzman

I want to take a moment to express my heartfelt gratitude for your exceptional work. Your dedication, professionalism, and positive attitude have not gone unnoticed. You consistently go above and beyond, and your contributions make a significant difference. Thank you for your hard work and commitment. It's truly a pleasure to work alongside someone as reliable and talented as you. Abby Reyes

Dear Woodley L, I hope this message finds you well. I wanted to take a moment to personally thank you for the exceptional assistance you provided. Your professionalism, efficiency, and dedication truly stood out and made a significant difference in resolving my concern. It's rare to encounter someone as attentive and reliable as you, and I deeply appreciate the care and effort you put into ensuring everything was handled smoothly. Your support did not go unnoticed, and it made the process much easier for me. Thank you once again for your outstanding service.

"I want to extend my deepest appreciation to Bradley L for his outstanding assistance and exceptional service. His professionalism, expertise, and genuine dedication left a lasting impression on me. Bradley's remarkable ability to handle my concerns with such patience and care truly sets him apart. He is not only an invaluable asset to his team but also a shining example of excellence in customer service. Thank you, Bradley, for going above and beyond to ensure everything was handled perfectly.

"I would like to commend Jp Luna for their exceptional performance and dedication. Your attention to detail, strong work ethic, and unwavering commitment to excellence have truly set you apart. You continuously demonstrate professionalism, reliability, and a proactive approach that makes a significant impact on our success. Jp, your positive attitude and willingness to go above and beyond inspire everyone around you. Thank you for being an invaluable member of the team and for always striving for greatness. Keep up the outstanding work!

"I would like to take a moment to recognize Lyn Cruz for their outstanding performance and dedication. Lyn consistently goes above and beyond to ensure tasks are completed with excellence and precision. Their positive attitude, strong work ethic, and willingness to support their team make them an invaluable asset to our organization. Thank you, Lyn, for your hard work and for setting such a high standard of professionalism!" Lyn Cruz

Liberty Home Guard has been an excellent choice for home warranty coverage! Their customer service is responsive, knowledgeable, and always eager to help. Claims are processed quickly, and the service technicians they dispatch are professional and skilled. They offer a wide range of coverage options, making it easy to find a plan that fits specific needs and budgets. I’ve been impressed with their reliability and commitment to resolving issues promptly. Highly recommend Liberty Home Guard for peace of mind and dependable home protection!

I strongly advise against purchasing a home warranty from Liberty Home Guard (LHG). Despite paying $629.99 for a warranty and an additional $125 for a technician to diagnose an issue, the company failed to provide meaningful support when my furnace broke during the winter, leaving my family without heat. The claim process with Liberty Home Guard was unnecessarily difficult and frustrating. Despite paying them $754.99 ($629.99 for the warranty and $125 for their technician to diagnose the issue), LHG used the fine print in their terms and conditions to justify offering either $1,000 toward one of the lowest-quality HVAC systems from their suppliers as a replacement for my top-of-the-line unit or a mere $200 if I sourced my own provider and unit. They cited a lack of maintenance records—something I, as a recent homeowner, could not obtain from the previous owners—effectively penalizing me for something entirely out of my control. This requirement is not only impractical for new homeowners but appears designed to exploit a contractual loophole to avoid fully paying legitimate claims. While their agreement explicitly allows for reimbursement at their discretion, LHG refused to honor their $2,000 coverage limit and instead relied on technicalities to minimize payouts. This leaves customers like myself to shoulder the financial burden for critical home repairs. New homeowners beware—make sure you read the fine print in their contract and have maintenance records for all covered items, or you risk being denied meaningful support. After the denial of increasing my reimbursement, I left a negative review on Consumer Affairs, which prompted LHG to call me and offer an "elevated refund" -but only if I signed a "settlement and release agreement". This behavior demonstrates their prioritization of silencing dissatisfied customers over providing the service they promise. LHG promotes itself as a customer-focused company with comprehensive coverage, but my experience has been the exact opposite. Their business practices are misleading and exploitative, prioritizing profit over customer well-being. This lack of support in a time of urgent need has caused significant financial and personal stress for my family. I am currently filing formal complaints with the BBB and the North Carolina Department of Insurance to hold Liberty Home Guard accountable for their failure to show empathy and act ethically in a time of need. I strongly caution anyone considering this company to look elsewhere for a reliable and trustworthy home warranty provider.

Just purchased a warranty plan and boom my sump pump stoped working, so I file a claim and it was covered literally next day. Liberty home guard saved me a lot of money and from headache. Just imagine how much would me cost to remediate my basement.

Noel A provided me with a 5 STAR PERFORMANCE of his knowledge, professionalism, eagerness, patience, and problem-solving skills in processing my ticket . EXTREMELY SATISFIED! AWESOME JOB--Noel! Superb Job! 5 - Star Performance

Your professionalism and positive attitude are truly appreciated, and I am grateful to have someone like you on our team. Please know that your contributions are highly valued, and I look forward to seeing more of your exceptional work in the future. Jhon D

I would like to express my sincere gratitude and appreciation for Jp L. Your dedication, hard work, and positive attitude have made a significant impact. Your commitment to excellence and your willingness to go the extra mile have not gone unnoticed. Thank you for being an essential part of the team. Keep up the outstanding work!

I’d like to express my gratitude to Liberty Home Guard—it’s the best warranty company I’ve ever dealt with! I’ve never encountered any issues and always have positive experiences. I also want to give special recognition to Woodley L—an absolute professional! Thank you!

It was best Working with Liberty Home Guard . As a home warrenty company Liberty home Guard stands at top and the best part is their answering service . Franklin A. & Ronald S ia the best to assist Thanks , Daniel Gabric TTS MULTI SERVICES CORP

I recently worked with Woodley from the Authorization Department and his service was exceptional! He was knowledgeable, prompt, and incredibly helpful throughout the process. Woodley went above and beyond to make sure all my questions were answered and that I had everything I needed for a smooth and efficient experience. It's rare to find such attentive and proactive support, and I truly appreciate his professionalism. Highly recommend reaching out to him if you need assistance!

Mr Rays Appliances Repair has been a contractor with Liberty Home Guard for some time now and Robert Rubirosa has a very kind and caring personality. I called in regarding multiple concerns and he was very knowledgeable. For the information that he wasn't certain on, he took his time and did the research to ensure that we were provided with the correct information. Thank you for your assistance and patience. You are certainly on of Liberty Home Guards best!

Woodley from Liberty Home Guard has been absolutely outstanding! His communication with my HVAC company (YA services heating and cooling) has been seamless and proactive, ensuring everything ran smoothly from start to finish. He consistently kept me updated, answered all my questions, and made sure my needs were prioritized. Woodley's professionalism and dedication made the entire process stress-free. I couldn't have asked for a better experience – five stars all the waY.

JP L from authorization department did a great job, providing a Good customer Service . JP L was great and helpful. Thanks for helping me out JP! Hope we get to connect again any updates.

Thank you Carlos A. for your prompt service. Liberty has been a pleasure to work with and I hope to build a strong relationship with Liberty Home Warranty. Please continue with your prompt service.

Olivia C's, customer service. It's impeccable. She's always going out of her way to solve my issues making my life simple. I'm glad to have someone like her. On the other side of the line, always solving my issues. Thank you for your help, Olivia.!

JP Luna sets the standard for excellence! Partnering with Longview Services LLC and Liberty Home Guard, they bring swift communication, genuine care, and an unwavering attention to detail. Always a pleasure to work with, and the results speak for themselves."

Woodley L is an amazing representative, he is a great representative and shows how much he cares for Liberty Home Guard and the contractors. I am so happy when he gets to help me when I call in. Always on top and very professional. Thank you all for the hard work you guys do!

Hannah C is a truly fantastic associate whom always provides us with the information we need to effectively get our job done. She brings such a positive vibe and maintains a great attitude all the time. We truly appreciate her professionalism and can't thank her enough!

I am incredibly grateful for the exceptional service I received from Woodley L. at Liberty Insurance Company. He took the time to understand my situation, clearly explained the process, and worked diligently to ensure everything was handled smoothly. Thanks to his efforts, I received my authorization promptly and confidently.

Kat S and Brian S, Derek F and Shaidy B were such wonderful representatives today. As a contractor I have to deal with many people on the phone but nothing compares when I have to call Liberty Home Guard. They are always so nice and actually care about our company and customers. Thank you to all the team: Woodley L, Bradley L, Winnie A, Lyn C, Abby R, James R, Robert R, Annie N and Jesus G! We cannot say thank you enough!

Alex deserves a promotion! He is so professional and so calm and collected. Really feel the homie vibes but as a professional homie. Thank you for giving exemplary service, I am wowed! He did not dismiss my request, and he did not disconnect my call until he came back with an answer that brought satisfaction! I appreciate you sir for taking your job to the next level! Keep up the amazing job...and congratulations on your little one... you will make a perfect father...hands down!

Dear Liberty Homeware Team, As a contractor working closely with your company, I would like to take a moment to express my heartfelt gratitude for the exceptional service provided by Alex C. His professionalism, dedication, and unwavering commitment to excellence have left a lasting impression. Alex C outstanding phone service, marked by his attentive and professional approach, sets a high standard and makes every interaction a pleasant and efficient experience. Thank you, Alex C, for your hard work, attention to detail, and the warmth you bring to every call. You are an invaluable asset to the Liberty Homeware team, and your efforts are deeply appreciated. I also want to extend my thanks to Liberty Homeware for hiring the best professionals who not only excel in customer service but also support contractors with the same level of dedication and care. With sincere thanks, Michel.

I had a great experience with Jhon D. He was efficient, friendly, and assisted me quickly. Thank you