Liberty Home Guard: Read 781 User Reviews From Real Homeowners

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Kevin Mcghee

I had the pleasure of working with Simon C from Liberty Home Guard's Vendor Support team, and I can confidently say that he is a true asset to the company. Simon was professional, responsive, and incredibly helpful throughout the entire process. He went above and beyond to ensure that all of our concerns were addressed promptly and thoroughly. His communication was clear and consistent, and he made what could have been a stressful experience feel seamless and manageable. It's rare to find someone who combines efficiency with such a friendly and positive attitude. Simon truly exemplifies excellent customer service. Thank you, Simon, for your outstanding support!

3 months ago

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Theresa Grier

I received top notch customer service support from Kary Guzman regarding information about a service call. She was very friendly, pleasant, patient, kind and listened to my request and was knowledgeable in answering my concern. It’s not every day that you contact a company requiring assistance and are given assistance with such efficiency and consideration. Kary went above and beyond to provide exemplary customer support, which was very much appreciated!!

3 months ago

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Haleem Butler

Simon from account management/Vendor Relations handle a pressing matter for us with great clarity and swift action. Thank you!

3 weeks ago

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M & EM Home Solutions

This morning, I called to check in on a couple jobs that were on hold to get an idea on my schedule, Simon is always pleasant to speak with and very enjoyable person. Thank you, Simon, Amanda M & EM Home Solutions

2 months ago Edited October 6, 2025

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Hard Hatz

Great experience! Simon C was friendly, quick to respond, and kept me updated throughout the process. Everything went smoothly from start to finish. Thanks for the great teamwork!

2 months ago Edited October 13, 2025

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Eduar De Los Santos Arias

I had the opportunity of taking to Simon c. and I felt like never was easier to be understood. I sincerely can say they have the best costumer service.simon was highly professional and committed to help me with my needs. ¡amazing service!

3 months ago

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Verified Customer

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Janice Hughes Middletown, DE

My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.

5 years ago

Reply from Liberty Home Guard

Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!

Jun. 25th, 2020

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Verified Customer

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Claudia Fraser Las Vegas, NV

Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.

5 years ago

Reply from Liberty Home Guard

Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Leslie Butler

We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!

5 years ago

Reply from Liberty Home Guard

Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.

Jun. 5th, 2020

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Samer Hamid

Stay away from Liberty Home Guard — they’re a rip-off. I filed a claim on September 8, 2025, to have my refrigerator repaired, and as of October 29, 2025, it still hasn’t been fixed. I eventually had to hire my own technician, which cost me $575. Liberty Home Guard only agreed to reimburse $149, and they also charged a nonrefundable $125 claim fee. Claim number: RF-20849518**

1 month ago

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Edge Field Services

Allison S from the Vendor Relations Department at Liberty Home Guard was an absolute pleasure to work with. She was professional, responsive, and made the entire process smooth and efficient. Great communication and follow-through. Highly recommended!

4 months ago

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Sanvel Saakyan

Thank you so much for your kind words! We’re glad to hear you had a great experience and that Simon was able to assist you promptly and professionally. We truly appreciate your feedback and look forward to helping you again in the future!

4 months ago

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Verified Customer

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Lindsay Wilkins Albuquerque, NM

I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.

5 years ago

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Verified Customer

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Sharon Bennett Alpharetta, GA

I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.

5 years ago

Reply from Liberty Home Guard

Shannon, thank you for your kind words and the high rating!

Jun. 18th, 2020

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Verified Customer

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Fernando Battle Bluefield, WV

I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!

5 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Gervase Garrett Horn Lake, MS

I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.

5 years ago

Reply from Liberty Home Guard

Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.

Jun. 11th, 2020

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Verified Customer

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Kylie Rogers

They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.

5 years ago

Reply from Liberty Home Guard

Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.

Jun. 5th, 2020

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Michelle M

When I requested cancellation of my 5-year PREPAID warranty with Liberty Home Guard, they imposed an "Administrative fee" of $355, thus reducing the amount owed from $1,047. to $642. Lesson Learned....Don't pre-pay your warranty. If I had signed-up for monthly payments instead, they would not have had the opportunity to deduct from what is owed. Yes, the policy does refer to a cancellation fee of $50 and an Administrative fee, but the Administrative fee is not articulated, so it leaves the matter open for a "money grab."

2 months ago

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Ben Wells

Ive been working with Liberty for years now. Today I had a vendor rep go above and beyond to help me navigate a tense situation with a client. Derek F. was able to come up with a solution to the situation that alleviated an immense amount of stress from my shoulders and created space for a win win with the client.

6 months ago

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Verified Customer

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Patrick Baker Cherry, IL

I got a one year policy to test out their service, and when my fridge broke they sent out a mechanic. They ended up being able to fix it within a few hours, and it's been working like new since.

5 years ago

Reply from Liberty Home Guard

Patrick, thank you for the kind and honest feedback! We are glad you chose us as your home warranty experts.

Jun. 5th, 2020

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Plamen Ovagemov

Camilo Marte Is very professional and knowledgeable. Great service.

3 weeks ago

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Aidy Alaydi

I just want to take a moment to recognize your incredible dedication and hard work. Your commitment to excellence and attention to detail truly set you apart. You consistently go above and beyond, and your efforts don't go unnoticed. You're an invaluable member of the team, and we're so fortunate to have someone with your talent and professionalism. Keep up the fantastic work! Bradley L.

10 months ago Edited January 9, 2025

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Bcyt Hasan hasan

I want to take a moment to sincerely thank you for your assistance with [specific task/ project]. Your dedication and effort have not gone unnoticed, and your support truly made a difference. I greatly appreciate your professionalism and willingness to step in and help whenever needed. It's a pleasure to work with someone as dependable and talented as you. Thank you once again, and please know your hard work is deeply valued. Thank you Jhon D

11 months ago

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Aidy Hassan

"I want to take a moment to appreciate your exceptional dedication and outstanding performance. Your commitment to excellence, attention to detail, and ability to handle challenges with professionalism truly stand out. You consistently go above and beyond, making a significant positive impact on the team and the overall success of our projects. Keep up the fantastic work!" Jhon D

11 months ago

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agreiff1583

Liberty home guard has Been great! As a contractor, I noticed how well they take care of their customers from rapid response to approving repairs and paying the technicians in a timely manner They have been A+ It makes my life a little bit nicer because the customer is happy, and when the customers happy everyone is happy. I highly recommend Liberty Home Guard to everyone

11 months ago

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Emily Fuller

I've had the pleasure of working with Ronald at Liberty Home Guard as my account manager, and I couldn't be more impressed. Ronald is professional, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. His attention to detail and prompt response have made working with Liberty Home Guard a stress free experience. I highly recommend Ronald and Liberty Home Guard to anyone looking for a home warranty provider.

11 months ago

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Hasann Aidsy

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel Guzman

11 months ago

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Cdtfd Chvfde

I want to take a moment to express my heartfelt gratitude for your exceptional work. Your dedication, professionalism, and positive attitude have not gone unnoticed. You consistently go above and beyond, and your contributions make a significant difference. Thank you for your hard work and commitment. It's truly a pleasure to work alongside someone as reliable and talented as you. Abby Reyes

11 months ago

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TI Constant

I recently interacted with Jesus G from Liberty Home Guard, and I was thoroughly impressed with his professionalism and efficiency. He was not only knowledgeable but also very patient in addressing all my questions. The entire process was smooth and stress-free, thanks to his excellent customer service. If you're looking for someone who truly cares about customer satisfaction, Jesus G is the person to talk to! Highly recommend him and Liberty Home Guard.

11 months ago Edited December 12, 2024

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Hasannn Aiiidy

Dear Woodley L, I hope this message finds you well. I wanted to take a moment to personally thank you for the exceptional assistance you provided. Your professionalism, efficiency, and dedication truly stood out and made a significant difference in resolving my concern. It's rare to encounter someone as attentive and reliable as you, and I deeply appreciate the care and effort you put into ensuring everything was handled smoothly. Your support did not go unnoticed, and it made the process much easier for me. Thank you once again for your outstanding service.

11 months ago

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Hasan Aidy

"I want to extend my deepest appreciation to Bradley L for his outstanding assistance and exceptional service. His professionalism, expertise, and genuine dedication left a lasting impression on me. Bradley's remarkable ability to handle my concerns with such patience and care truly sets him apart. He is not only an invaluable asset to his team but also a shining example of excellence in customer service. Thank you, Bradley, for going above and beyond to ensure everything was handled perfectly.

11 months ago

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Hasan Aidy

"I would like to commend Jp Luna for their exceptional performance and dedication. Your attention to detail, strong work ethic, and unwavering commitment to excellence have truly set you apart. You continuously demonstrate professionalism, reliability, and a proactive approach that makes a significant impact on our success. Jp, your positive attitude and willingness to go above and beyond inspire everyone around you. Thank you for being an invaluable member of the team and for always striving for greatness. Keep up the outstanding work!

11 months ago

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Michael Williams

I had the pleasure of speaking with Ms. I during my application process to join Liberty Home Guard's contracting network. Her assistance was invaluable and made the process seamless, as she expertly guided me through signing up and submitting all the necessary documents. She was very professional, and it was clear that her level of customer service was genuine. I look forward to working with her again as I continue my endeavors with Liberty Home Guard.

11 months ago

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Hasan Alydii

"I would like to take a moment to recognize Lyn Cruz for their outstanding performance and dedication. Lyn consistently goes above and beyond to ensure tasks are completed with excellence and precision. Their positive attitude, strong work ethic, and willingness to support their team make them an invaluable asset to our organization. Thank you, Lyn, for your hard work and for setting such a high standard of professionalism!" Lyn Cruz

11 months ago Edited December 9, 2024

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Adam Dixon

Moe Sony fantastic help. Great customer service attentive and going out of his way to help

1 month ago

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Legion Maintenance

Franklin A. appears to be a standout professional at Liberty Home Guard, consistently delivering exceptional service and prioritizing customer satisfaction. Reviews from clients frequently highlight his professionalism, attentiveness, and deep knowledge of home warranty services. Customers appreciate his ability to clearly explain policy details, address concerns promptly, and offer solutions tailored to their needs. Franklin is praised for his patience and problem-solving skills, making even complex issues feel manageable. His dedication to ensuring a seamless experience for Liberty Home Guard clients reflects the company’s commitment to quality and reliability. If you’re working with Franklin A., you’re likely in capable hands, benefiting from his expertise and genuine effort to make every interaction positive. If you’d like me to refine this based on specific feedback or areas, feel free to share!

1 year ago Edited December 5, 2024

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Majesty Plumbing, LLC

Having worked with many home warranty companies over the years, it is plain to see that Liberty Home Guard has a culture of customer service. Any time I have had to speak to a representative ther, the experience has always been pleasant. I spoke to Karen Acosta today to answer some question regarding an issue we were having with the online portal. She was extremely patient while I gave my long explanation of what the issue was. Afterwards, she kindly assisted me and came up with a plan for a solution. I wish all businesses would operate with the demeanor and attitude of Karen and all the people I have so far interacted with at Liberty Home Guard.

1 year ago

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Michel Ramirez

Dear Liberty Homeware Team, As a contractor working closely with your company, I would like to take a moment to express my heartfelt gratitude for the exceptional service provided by Alex C. His professionalism, dedication, and unwavering commitment to excellence have left a lasting impression. Alex C outstanding phone service, marked by his attentive and professional approach, sets a high standard and makes every interaction a pleasant and efficient experience. Thank you, Alex C, for your hard work, attention to detail, and the warmth you bring to every call. You are an invaluable asset to the Liberty Homeware team, and your efforts are deeply appreciated. I also want to extend my thanks to Liberty Homeware for hiring the best professionals who not only excel in customer service but also support contractors with the same level of dedication and care. With sincere thanks, Michel.

1 year ago Edited November 12, 2024

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Isabella Davis Portland, OR

I am a realtor and for the past 3 years I have only recommended Liberty Home Guard to my clients. They’re plan options are the most flexible and more importantly their customer service is always responsive and intelligent. I also personally have a policy with them and most recently when filing a claim, I spoke with Naomi who did an exemplary job processing my claim and taking point to ensure it moved forward. The claim, as has consistently been my experience was handled well by Liberty and they applied the maximum extent of coverage to the issue, paying for the entire repair. In my opinion, which I believe is an informed one, they are the best there is in the market.

2 years ago

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Darcy Eddington Weehawken, NJ

I can't thank Liberty Home Guard enough for their swift and efficient kitchen response when my oven broke 2 days prior to a family event I was due to host. Danny took down the claim initially and came through when he said they would do their best to get me a repairman right away. That same evening an Oven repairman was at my doorstep. And not only did he get my oven working again, he also proactively replaced an exhaust fan we had in the kitchen. He was on top of everything. I now enjoy a perfectly working oven and clean, odor-free kitchen, thanks to Liberty Home Guard's reliable service. Couldn’t recommend them more.

2 years ago

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Bella Carter Weehawken, NJ

When our HVAC unit suddenly stopped working, we were very fortunate to have Liberty Home Guard standing behind its commitment to us. Within a week they got the unit back up and running. To be clear, this was the complete opposite experience than what we had with our last home warranty company, American Home Shield. American Home Shield gave us the run around for weeks and in the end we had to find our technician and pay completely out of pocket. Here with Liberty, the technician arrived within 48h and diagnosed the issue as a faulty capacitor right on the spot. He came back a couple days later, replaced the part and it has been working perfectly ever since.

2 years ago

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Aarón Páez Chicago, IL

We decided to write this review as a token of our appreciation for a rep at Liberty Home Guard that went above and beyond. Chris helped us get signed up with a policy and also when we had an issue with a job quote we received from a contractor. This was not even related to a claim but we trusted Chris so decided to call him and get his take on the price. Chris asked to speak with the handyman directly and was so knowledgeable, that not only did he correct/improve the contractors scope of work, he got him to drop his price by 50%. Chris showed that he really cares about his customers and will go the extra mile for them. If the other reps are as high-quality as Chris I will remain a Liberty Home Guard customer for another 20 years.

2 years ago

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Ethane Johnson Weehawken, NJ

I was unsure about whether or not to purchase a home warranty, as this was the first time I bought a home. But after doing A TON of research, I decided to go with Liberty, and I'm happy I bought their coverage. Their five-year policy was under what I wanted to spend per year on coverage and it covers absolutely everything, including our pool and septic system. When I had an issue with my air conditioning, Michael from their customer service ensured that we got a repairman right away. When the fix was completed I got a follow up call from Nicole to ensure everything went smoothly, which thankfully it did. Most importantly, they saved me over $600 on the repairs and recharge.

2 years ago

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Gabrielle Dillman

I've been a customer of Liberty Home Guard for four years now. I originally purchased a one year policy. They helped me with replacing my Air Conditioning that year. That was my only claim that year but the savings paid for the policy a few times over so I decided to renew and upgrade to a three year plan when my original policy expired. Over the years since, I've unfortunately had to make a few claims. That said, Liberty did not disappoint, not even once. Their technicians always seem qualified technicians, and I I know for every claim the savings will be real and significant. Carlos and Jake have been two reps I’ve spoken with in the past who have helped me out and I also want to say thank you to them, they are a significant part why I’m writing this review.

2 years ago

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Justin Pettit New York, NY

Liberty Home Guard recently helped me with our heating system. At first I was not sure what was making the noise but when I spoke with the agent at Liberty Home Guard, he said he had a feeling it was my HVAC system so he went ahead and assigned an HVAC specialist to my issue. He was actually able to come out the next day which I appreciated. When he came, he went straight to the heating system. It turned out that our blower motor fan was loose. He made the fix, cleaned up and left. The entire job took him about 45 minutes. Actually, as I’m writing this review, I’m having a similar issue with our clothes dryer, so I plan on making a claim with Liberty Home Guard again later today. Hopefully this one goes as smoothly as the last one. If it doesn’t, I will make sure to come back here and update my review.

2 years ago

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Jason Colby Weehawken, NJ

John made my home warranty experience a breeze. I initially signed up with him for a 3-year policy but after my last claim I think I’m going to convert it to a 5-year one. The speed with which they sort claims out is great and the savings are the real deal. They hooked me up big time when my central heating unit broke. They fully replaced it and instead of costing me about $5,500, which is what their contractor told me he would have charged, I only spent around $2,500. They have definitely surpassed my expectations and provided value to me and my family. I look forward to being a customer with them for years to come.

2 years ago

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Kelsey Weinberg North Las Vegas, NV

I've had a great experience with Liberty up until now. I do currently have an ongoing claim (about 5 days), and I’m hopefully to get it resolved soon. It is for my Thermador oven, which I know can be difficult to source parts for because it is a bit older (approx. 20 years). That said, I do feel comfortable writing this review because on my past 4 claims Liberty achieved high marks in both convenience and savings. Also, Jake the representative I spoke with at Liberty regarding my Thermador assured me that based on the breakdown, my oven issue would be fully covered, which was a relief to say the least. If something does go wrong or differently with this claim and my Liberty experience, I do plan to come back and update this review.

2 years ago

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Rockin Rosie Weehawken, NJ

I called and got connected with Lorraine when my central heating system stopped working. She worked fast, and I had a technician at my place two days later. The guy knew his stuff and was able to reanimate the system on the next visit, which was another two days later. All in all, we were out of heat for four days which was tough, but for a home warranty company Liberty moved lightning fast and we saved about $650. Lorraine was very helpful, checking in on us and you could tell she cared about our welfare. By the way, the technician even cleaned the area after he was done, which while not necessary, was greatly appreciated. Thank you to the entire team that helped us out here.

2 years ago

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Sylvia Hanna New York, NY

The house we bought unfortunately had an older plumbing system, and we were extremely concerned about the potential for issues with it down the line and the associated costs. Because of this, we decided to purchase a home warranty. We did a ton of research and Liberty Home Guard appealed to us the most. While we unfortunately did have a few plumbing issues, Liberty Home Guard stood behind their commitments to us and handled each issue, soup-to-nuts. They also saved us about $1,500 in the course of resolving those issues. Thank you for following through and supporting our home Liberty Home Guard.

2 years ago

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Margaret Nichols Weehawken, NJ

I just submitted my first claim with them and it was easy to both create the claim and see it resolved. To create the claim, I filled out their form online and as soon as I hit the submit button I got a call for their customer service team. They informed me that they have a repairman available to come to my home the next day and even showed me the repair company’s good reviews online. He came fully prepared and the issue was completely fixed the next day. I’m hopeful that this was not just beginner’s luck and that my future claims will be handled with the same level of care. I do plan to update this review if the next claim or future claims go awry. Thank you for the quick turnaround Liberty!

2 years ago

Liberty Home Guard Reviews

Summary of Reviews