Liberty Home Guard Reviews
4.3
8.0
Overall Score
AirGonomics Heating & Cooling
Liberty Home Guard is horrendous to their contractors.
As an HVAC contractor I can attest firsthand to their disrespect, lack of appreciation, poor business practices/relationships and outrageous denials of payment (such as I am dealing with now), due to missing trivial info that has nothing to do with the reason for the service call....No, we did not get a picture of the outdoor air conditioning unit that we had no access to after repairing the heater....."Payment denied" until we get them a picture of the AC unit.
Sadly, this situation, others like it and the many times I saw their customers get dragged through the mud (I'll leave some of their stories on other platforms) has made LHG literally the only warranty company that we are forced to cut all ties with.
Don't believe all of the 5 star reviews. To say they are bought would be a stretch....but bartered for, absolutely.
1 week ago
Steven Owens
They do what they say they will do and the contractors who have represented them are very complimentary to their business practices (they pay on time and not when they have to be asked many times) unlike other warranty companies I have worked with which were not responsive to me or responsible for paying contractors on time
1 month ago
Review Source
Kevin Mcghee
I had the pleasure of working with Simon C from Liberty Home Guard's Vendor Support team, and I can confidently say that he is a true asset to the company. Simon was professional, responsive, and incredibly helpful throughout the entire process. He went above and beyond to ensure that all of our concerns were addressed promptly and thoroughly. His communication was clear and consistent, and he made what could have been a stressful experience feel seamless and manageable. It's rare to find someone who combines efficiency with such a friendly and positive attitude. Simon truly exemplifies excellent customer service. Thank you, Simon, for your outstanding support!
3 months ago
Review Source
M & EM Home Solutions
This morning, I called to check in on a couple jobs that were on hold to get an idea on my schedule, Simon is always pleasant to speak with and very enjoyable person.
Thank you, Simon,
Amanda
M & EM Home Solutions
2 months ago Edited October 6, 2025
Eduar De Los Santos Arias
I had the opportunity of taking to Simon c. and I felt like never was easier to be understood.
I sincerely can say they have the best costumer service.simon was highly professional and committed to help me with my needs.
¡amazing service!
3 months ago
Review Source
Theresa Grier
I received top notch customer service support from Kary Guzman regarding information about a service call. She was very friendly, pleasant, patient, kind and listened to my request and was knowledgeable in answering my concern.
It’s not every day that you contact a company requiring assistance and are given assistance with such efficiency and consideration. Kary went above and beyond to provide exemplary customer support, which was very much appreciated!!
4 months ago
Verified Customer
Review Source
Janice Hughes Middletown, DE
My experience with Liberty Home has been great from the start. At 38 I purchased my first home and was treated very well when I called them to sign up. All my questions were answered and my concerns were explained. I have not had to file a claim but I have been told by other Liberty Home clients that the process is made very simple and easy to understand. The online access is also a great tool to have to get support etc.
5 years ago
Reply from Liberty Home Guard
Janice, thank you for taking the time to leave this wonderful review and a great rating. We are glad you chose us as your home warranty experts!
Jun. 25th, 2020
Verified Customer
Review Source
Claudia Fraser Las Vegas, NV
Here’s my shout out to Liberty Home Guard for the wonderful service I have gotten and their amazing help. It has been an super difficult moment in our lives, I've been without an income for 2 months as my business is within Geriatric Living Communities. I'm sending this review to identify Liberty as one of the great American businesses that truly care about the customers! To all your employees... stay well and thank you for all you do.
5 years ago
Reply from Liberty Home Guard
Claudia, thank you for taking the time to leave this wonderful review and a great rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.
Jun. 11th, 2020
Verified Customer
Review Source
Leslie Butler
We filed a claim last week on our broken fridge, we’ve been quarantined up in the catskills and made the mistake of overstuffing the refrigerator. This was entirely our fault and we were honest about it to the good folks of Liberty, they paid out $500.00 towards a new $750.00 fridge which retails for $950, we paid the $250 difference. Just like that - BRAND NEW FRIDGE! Thank you for being so helpful during this difficult time!
5 years ago
Reply from Liberty Home Guard
Leslie, thank you for taking the time to leave this wonderful review and a high rating! We are so happy we were able to assist you during these trying times.
Jun. 5th, 2020
Haleem Butler
Simon from account management/Vendor Relations handle a pressing matter for us with great clarity and swift action. Thank you!
1 month ago
Samer Hamid
Stay away from Liberty Home Guard — they’re a rip-off. I filed a claim on September 8, 2025, to have my refrigerator repaired, and as of October 29, 2025, it still hasn’t been fixed. I eventually had to hire my own technician, which cost me $575. Liberty Home Guard only agreed to reimburse $149, and they also charged a nonrefundable $125 claim fee. Claim number: RF-20849518**
1 month ago
Hard Hatz
Great experience! Simon C was friendly, quick to respond, and kept me updated throughout the process. Everything went smoothly from start to finish. Thanks for the great teamwork!
3 months ago Edited October 13, 2025
Review Source
Edge Field Services
Allison S from the Vendor Relations Department at Liberty Home Guard was an absolute pleasure to work with. She was professional, responsive, and made the entire process smooth and efficient. Great communication and follow-through. Highly recommended!
4 months ago
Sanvel Saakyan
Thank you so much for your kind words! We’re glad to hear you had a great experience and that Simon was able to assist you promptly and professionally. We truly appreciate your feedback and look forward to helping you again in the future!
4 months ago
Verified Customer
Review Source
Lindsay Wilkins Albuquerque, NM
I bought their one year policy and they’ve been super helpful. They made sure I understood the policy and all of the paperwork. I’ve called them countless times and they send over a professional ready to do the job quickly every single time.
5 years ago
Verified Customer
Review Source
Sharon Bennett Alpharetta, GA
I had a claim that was my fault, and they covered it with no problem at all! Yes, I had to pay a deductible, but they took care of paying for the repairs. Between the repairs and the labor, Liberty paid nearly $500, and I had to pay a $100 deductible.
5 years ago
Reply from Liberty Home Guard
Shannon, thank you for your kind words and the high rating!
Jun. 18th, 2020
Verified Customer
Review Source
Fernando Battle Bluefield, WV
I had a great experience from beginning to end with Liberty Home Guard. From the submitting my claim up until I got my new dishwasher. The process for even receiving a rebate on my initial purchase was super-fast. Liberty Home Guard truly is revolutionizing the way home warranty companies work. I already recommended it to a few friends!
5 years ago
Reply from Liberty Home Guard
Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.
Jun. 11th, 2020
Verified Customer
Review Source
Gervase Garrett Horn Lake, MS
I have had my home warranty coverage with multiple companies over the last 25+ years and I must say that Liberty Home has been the most reasonable cost of all of them but in addition, they really do care a lot about their customers. Greatly appreciate everything you did for me during this time.
5 years ago
Reply from Liberty Home Guard
Thank you for taking the time to leave this wonderful review and high rating! We are looking forward to continuing to providing you with excellent service in all your system and appliance needs.
Jun. 11th, 2020
Verified Customer
Review Source
Kylie Rogers
They managed to get my fridge fixed in no time, having this plan saved me a lot of trouble. I appreciate their willingness to work with their customers under all circumstances, Jonathan knows what I mean, thank you again to Jonathan for assisting me in getting my claim filled.
5 years ago
Reply from Liberty Home Guard
Thank you for the kind and honest feedback! We will pass your kind words to Jonathan.
Jun. 5th, 2020
Ben Wells
Ive been working with Liberty for years now. Today I had a vendor rep go above and beyond to help me navigate a tense situation with a client. Derek F. was able to come up with a solution to the situation that alleviated an immense amount of stress from my shoulders and created space for a win win with the client.
6 months ago
Verified Customer
Review Source
Patrick Baker Cherry, IL
I got a one year policy to test out their service, and when my fridge broke they sent out a mechanic. They ended up being able to fix it within a few hours, and it's been working like new since.
5 years ago
Reply from Liberty Home Guard
Patrick, thank you for the kind and honest feedback! We are glad you chose us as your home warranty experts.
Jun. 5th, 2020
Aidy Alaydi
I just want to take a moment to recognize your incredible dedication and hard work. Your commitment to excellence and attention to detail truly set you apart. You consistently go above and beyond, and your efforts don't go unnoticed. You're an invaluable member of the team, and we're so fortunate to have someone with your talent and professionalism. Keep up the fantastic work!
Bradley L.
11 months ago Edited January 9, 2025
Bcyt Hasan hasan
I want to take a moment to sincerely thank you for your assistance with [specific task/ project]. Your dedication and effort have not gone unnoticed, and your support truly made a difference.
I greatly appreciate your professionalism and willingness to step in and help whenever needed. It's a pleasure to work with someone as dependable and talented as you.
Thank you once again, and please know your hard work is deeply valued.
Thank you
Jhon D
11 months ago
Aidy Hassan
"I want to take a moment to appreciate your exceptional dedication and outstanding performance. Your commitment to excellence, attention to detail, and ability to handle challenges with professionalism truly stand out. You consistently go above and beyond, making a significant positive impact on the team and the overall success of our projects.
Keep up the fantastic work!"
Jhon D
11 months ago
Legion Maintenance
Franklin A. appears to be a standout professional at Liberty Home Guard, consistently delivering exceptional service and prioritizing customer satisfaction. Reviews from clients frequently highlight his professionalism, attentiveness, and deep knowledge of home warranty services. Customers appreciate his ability to clearly explain policy details, address concerns promptly, and offer solutions tailored to their needs.
Franklin is praised for his patience and problem-solving skills, making even complex issues feel manageable. His dedication to ensuring a seamless experience for Liberty Home Guard clients reflects the company’s commitment to quality and reliability.
If you’re working with Franklin A., you’re likely in capable hands, benefiting from his expertise and genuine effort to make every interaction positive. If you’d like me to refine this based on specific feedback or areas, feel free to share!
1 year ago Edited December 5, 2024
Review Source
Majesty Plumbing, LLC
Having worked with many home warranty companies over the years, it is plain to see that Liberty Home Guard has a culture of customer service. Any time I have had to speak to a representative ther, the experience has always been pleasant. I spoke to Karen Acosta today to answer some question regarding an issue we were having with the online portal. She was extremely patient while I gave my long explanation of what the issue was. Afterwards, she kindly assisted me and came up with a plan for a solution. I wish all businesses would operate with the demeanor and attitude of Karen and all the people I have so far interacted with at Liberty Home Guard.
1 year ago
Michel Ramirez
Dear Liberty Homeware Team,
As a contractor working closely with your company, I would like to take a moment to express my heartfelt gratitude for the exceptional service provided by Alex C. His professionalism, dedication, and unwavering commitment to excellence have left a lasting impression. Alex C outstanding phone service, marked by his attentive and professional approach, sets a high standard and makes every interaction a pleasant and efficient experience.
Thank you, Alex C, for your hard work, attention to detail, and the warmth you bring to every call. You are an invaluable asset to the Liberty Homeware team, and your efforts are deeply appreciated.
I also want to extend my thanks to Liberty Homeware for hiring the best professionals who not only excel in customer service but also support contractors with the same level of dedication and care.
With sincere thanks,
Michel.
1 year ago Edited November 12, 2024
Isabella Davis Portland, OR
I am a realtor and for the past 3 years I have only recommended Liberty Home Guard to my clients. They’re plan options are the most flexible and more importantly their customer service is always responsive and intelligent. I also personally have a policy with them and most recently when filing a claim, I spoke with Naomi who did an exemplary job processing my claim and taking point to ensure it moved forward. The claim, as has consistently been my experience was handled well by Liberty and they applied the maximum extent of coverage to the issue, paying for the entire repair. In my opinion, which I believe is an informed one, they are the best there is in the market.
2 years ago
Darcy Eddington Weehawken, NJ
I can't thank Liberty Home Guard enough for their swift and efficient kitchen response when my oven broke 2 days prior to a family event I was due to host. Danny took down the claim initially and came through when he said they would do their best to get me a repairman right away. That same evening an Oven repairman was at my doorstep. And not only did he get my oven working again, he also proactively replaced an exhaust fan we had in the kitchen. He was on top of everything. I now enjoy a perfectly working oven and clean, odor-free kitchen, thanks to Liberty Home Guard's reliable service. Couldn’t recommend them more.
2 years ago
Bella Carter Weehawken, NJ
When our HVAC unit suddenly stopped working, we were very fortunate to have Liberty Home Guard standing behind its commitment to us. Within a week they got the unit back up and running. To be clear, this was the complete opposite experience than what we had with our last home warranty company, American Home Shield. American Home Shield gave us the run around for weeks and in the end we had to find our technician and pay completely out of pocket. Here with Liberty, the technician arrived within 48h and diagnosed the issue as a faulty capacitor right on the spot. He came back a couple days later, replaced the part and it has been working perfectly ever since.
2 years ago
Aarón Páez Chicago, IL
We decided to write this review as a token of our appreciation for a rep at Liberty Home Guard that went above and beyond. Chris helped us get signed up with a policy and also when we had an issue with a job quote we received from a contractor. This was not even related to a claim but we trusted Chris so decided to call him and get his take on the price. Chris asked to speak with the handyman directly and was so knowledgeable, that not only did he correct/improve the contractors scope of work, he got him to drop his price by 50%. Chris showed that he really cares about his customers and will go the extra mile for them. If the other reps are as high-quality as Chris I will remain a Liberty Home Guard customer for another 20 years.
2 years ago
Ethane Johnson Weehawken, NJ
I was unsure about whether or not to purchase a home warranty, as this was the first time I bought a home. But after doing A TON of research, I decided to go with Liberty, and I'm happy I bought their coverage. Their five-year policy was under what I wanted to spend per year on coverage and it covers absolutely everything, including our pool and septic system. When I had an issue with my air conditioning, Michael from their customer service ensured that we got a repairman right away. When the fix was completed I got a follow up call from Nicole to ensure everything went smoothly, which thankfully it did. Most importantly, they saved me over $600 on the repairs and recharge.
2 years ago
Gabrielle Dillman
I've been a customer of Liberty Home Guard for four years now. I originally purchased a one year policy. They helped me with replacing my Air Conditioning that year. That was my only claim that year but the savings paid for the policy a few times over so I decided to renew and upgrade to a three year plan when my original policy expired. Over the years since, I've unfortunately had to make a few claims. That said, Liberty did not disappoint, not even once. Their technicians always seem qualified technicians, and I I know for every claim the savings will be real and significant. Carlos and Jake have been two reps I’ve spoken with in the past who have helped me out and I also want to say thank you to them, they are a significant part why I’m writing this review.
2 years ago
Justin Pettit New York, NY
Liberty Home Guard recently helped me with our heating system. At first I was not sure what was making the noise but when I spoke with the agent at Liberty Home Guard, he said he had a feeling it was my HVAC system so he went ahead and assigned an HVAC specialist to my issue. He was actually able to come out the next day which I appreciated. When he came, he went straight to the heating system. It turned out that our blower motor fan was loose. He made the fix, cleaned up and left. The entire job took him about 45 minutes. Actually, as I’m writing this review, I’m having a similar issue with our clothes dryer, so I plan on making a claim with Liberty Home Guard again later today. Hopefully this one goes as smoothly as the last one. If it doesn’t, I will make sure to come back here and update my review.
2 years ago
Jason Colby Weehawken, NJ
John made my home warranty experience a breeze. I initially signed up with him for a 3-year policy but after my last claim I think I’m going to convert it to a 5-year one. The speed with which they sort claims out is great and the savings are the real deal. They hooked me up big time when my central heating unit broke. They fully replaced it and instead of costing me about $5,500, which is what their contractor told me he would have charged, I only spent around $2,500. They have definitely surpassed my expectations and provided value to me and my family. I look forward to being a customer with them for years to come.
2 years ago
Kelsey Weinberg North Las Vegas, NV
I've had a great experience with Liberty up until now. I do currently have an ongoing claim (about 5 days), and I’m hopefully to get it resolved soon. It is for my Thermador oven, which I know can be difficult to source parts for because it is a bit older (approx. 20 years). That said, I do feel comfortable writing this review because on my past 4 claims Liberty achieved high marks in both convenience and savings. Also, Jake the representative I spoke with at Liberty regarding my Thermador assured me that based on the breakdown, my oven issue would be fully covered, which was a relief to say the least. If something does go wrong or differently with this claim and my Liberty experience, I do plan to come back and update this review.
2 years ago
Rockin Rosie Weehawken, NJ
I called and got connected with Lorraine when my central heating system stopped working. She worked fast, and I had a technician at my place two days later. The guy knew his stuff and was able to reanimate the system on the next visit, which was another two days later. All in all, we were out of heat for four days which was tough, but for a home warranty company Liberty moved lightning fast and we saved about $650. Lorraine was very helpful, checking in on us and you could tell she cared about our welfare. By the way, the technician even cleaned the area after he was done, which while not necessary, was greatly appreciated. Thank you to the entire team that helped us out here.
2 years ago
Sylvia Hanna New York, NY
The house we bought unfortunately had an older plumbing system, and we were extremely concerned about the potential for issues with it down the line and the associated costs. Because of this, we decided to purchase a home warranty. We did a ton of research and Liberty Home Guard appealed to us the most. While we unfortunately did have a few plumbing issues, Liberty Home Guard stood behind their commitments to us and handled each issue, soup-to-nuts. They also saved us about $1,500 in the course of resolving those issues. Thank you for following through and supporting our home Liberty Home Guard.
2 years ago
Margaret Nichols Weehawken, NJ
I just submitted my first claim with them and it was easy to both create the claim and see it resolved. To create the claim, I filled out their form online and as soon as I hit the submit button I got a call for their customer service team. They informed me that they have a repairman available to come to my home the next day and even showed me the repair company’s good reviews online. He came fully prepared and the issue was completely fixed the next day. I’m hopeful that this was not just beginner’s luck and that my future claims will be handled with the same level of care. I do plan to update this review if the next claim or future claims go awry. Thank you for the quick turnaround Liberty!
2 years ago
Tali Sua Weehawken, NJ
I'm so thankful for the impeccable service I and my family have received from Liberty Home Guard for our home. They have little to no wait times when it comes to speaking with an actual, live human, english speaking rep and their customer service team has always been quick to follow up and keep us looped in. For example on my last claim, 10 minutes after I got off the phone speaking with Julia, a rep, I believe her name was Lorraine, called me to inform me that a contractor could be at my house within a few minutes if I wanted. Unfortunately, we all just left the house so instead, I took the next day's appointment. I’m happy to see how proactive and willing to help Liberty is.
2 years ago
Amanda Chapman New York, NY
The same day I called to place a claim for a faulty water heater, it was assigned to a repairman. I wanted to be careful, so I looked them up and saw that they had 4 out of five stars on google. He came the next day, after fifteen minutes told me the water heater needed to be replaced and that he notified Liberty. About five minutes later I got a call from Jake who explained that the replacement would be covered and should be arriving at my house in two days. As promised, the water heater arrived, along with the same repairman two days later and they completed the replacement of my water heater. Everything went smooth and not only does the new water heater work perfectly, I’m also saving every month on my utility bill since it is more efficient.
3 years ago
Amelia Welch Chicago, IL
The customer service team at Liberty Home Guard is just consistently strong. Whether they’re explaining to you the coverage or helping you get your claim prioritized (all things I’ve personally experienced), they communicate clearly and patiently. They have displayed understanding of my perspective and empathize with you. I can’t say that I’ve always been covered for each of my claims and haven’t had to come out of pocket sometimes, but my expectations were always set and I was communicated with clearly and effectively. And yes, overall during my years of coverage with Liberty Home Guard I have saved thousands of dollars by using them.
3 years ago
Charlene Peters New York, NY
Emily from Liberty Home Guard was very helpful. She offered to help us navigate the online portal the first time so we could learn how to use it (and not have to call in, in the future). She helped us submit a claim for our oven, and then checked on her end to ensure it all went correctly. She then personally went into their system and found a contractor who was going to be around our home the next day. The next day the contractor arrived and determined the oven should not be repaired. They followed up and let me know that a new oven should be arriving at our house the next week and that this same contractor would be back to install it. Our new oven was installed the next week and Liberty Home Guard followed through on their plan to the tee.
3 years ago
Reply from Liberty Home Guard
Charlene, thank you for the kind words and the high rating! Emily will be pleased to hear that she was able to properly assist you.
Apr. 14th, 2022
Rosie Walton New York, NY
This is the first time I have had or used a home warranty, and Liberty truly delivers a stellar performance. Their customer service representatives were an absolute pleasure to speak with, the answer my call quickly, spoke english fluently, knew the product inside out and made me feel comfortable the whole way through. The repair man who showed up to take care of the issue even spoke highly of them, it seems he and his company held this company in high regard. I will be renewing my contract next June and will have Liberty’s plan as long as I own my home. Thank you for great service, it is a pleasure to work with you.
3 years ago
Reply from Liberty Home Guard
Rosie, thank you for the kind words and the high rating! We look forward to always assisting you!
Apr. 14th, 2022
William Cunningham Wichita, KS
I am a new customer and my agent Brad had to put up with a lot as I was going back and fourth. His professionalism and patient attitude were fresh air compared to the rude unprofessional agents I deal with on a daily. He is one that cares about taking care of his clients, rare in these days of Covid-19. I have some health problems and thought this would be a stressful process as dealing with most things seem to be these day . But Brad made this process stress free. i want to thank you Brad for all your held and I feel comfortable coming to you in the future and recommending my friends and family to you also. Thank you Brad for all your help. I can be contacted for further comment if necessary. Also one last note I was going to go with American Home Warranty but after talking to Brad decided against it and I feel very comfortable with my desision.
William T Cunningham
New customer
4 years ago
Joyce DiGrazio Toms River, NJ
Horrible. I needed service on my garbage disposal. Paid my $75 and repaid said not repairable. Liberty has said they will replaced the uni
It but not the labor. What’s the sense of having a warranty. I did have a warranty with Sears and they do did cover parts AND labor. Do not use. Check someone else out.
Update. Aaron contacted me regarding this problem and I have to say he went over and over to help us. They have agreed to pay for installation and cleared up the miscommunication between me and the first gentlemen I spoke with. It’s my first claim and as dissatisfied I was in the beginning so far after speaking to him I feel I make the right choice. Thanks again Aaron for your help
4 years ago Edited September 14, 2021
Russ Shively McKeesport, PA
Have only had the policy for a few months and boy, am I glad I do. Both fridge and a/c decided they were going to give me attitude and stop working... within a few weeks of each other. I think it's a conspiracy among my appliances but what they don't realize is that I made the best decision for a homeowner and that was to go with Liberty Home Warranty. Too bad for them! I did my homework before and absolutely certain that I went with the right company. How many companies do we as consumers deal with that every time you contact them you get a different person? Not so with Liberty. Every time I call, my personal csm answers the phone and knows who I am. That's really good refreshing. Jason is awesome and goes out of his way to make the whole experience as painless as possible. Don't look any further... I've done the research for you. If a company's only con is that they are not nationwide, then that says it all right there. Go with them... you won't be disappointed.
6 years ago
Michelle M
When I requested cancellation of my 5-year PREPAID warranty with Liberty Home Guard, they imposed an "Administrative fee" of $355, thus reducing the amount owed from $1,047. to $642.
Lesson Learned....Don't pre-pay your warranty. If I had signed-up for monthly payments instead, they would not have had the opportunity to deduct from what is owed. Yes, the policy does refer to a cancellation fee of $50 and an Administrative fee, but the Administrative fee is not articulated, so it leaves the matter open for a "money grab."
3 months ago
Verified Customer
Review Source
Gavin Robinson Houston, TX
Liberty took care of my clogged drain water back up even after only having their coverage for 6 days with no problem. Very grateful I had Liberty Home Guard backing me up.
5 years ago
Reply from Liberty Home Guard
Gavin, thank you so much for taking the time to leave us this wonderful review and high rating! We try our best to provide our customers with speedy and high quality service. We are looking forward to continuing to providing you with excellent service in all your service and appliance needs.
Jun. 5th, 2020
Verified Customer
Review Source
Valerie Rocke Flushing, NY
Tech was efficient and confident in his work. Leo from Liberty followed up and made sure everything was completed shortly after the tech left. Thank you liberty !
5 years ago Edited January 10, 2024
Reply from Liberty Home Guard
Valerie, we are so glad that you are happy with our services. Thank you so much for the kind words, we will pass them along to Leo.
Jun. 5th, 2020
