Liberty Home Guard Reviews

I just want to take a moment to recognize your incredible dedication and hard work. Your commitment to excellence and attention to detail truly set you apart. You consistently go above and beyond, and your efforts don't go unnoticed. You're an invaluable member of the team, and we're so fortunate to have someone with your talent and professionalism. Keep up the fantastic work! Bradley L.

I want to take a moment to sincerely thank you for your assistance with [specific task/ project]. Your dedication and effort have not gone unnoticed, and your support truly made a difference. I greatly appreciate your professionalism and willingness to step in and help whenever needed. It's a pleasure to work with someone as dependable and talented as you. Thank you once again, and please know your hard work is deeply valued. Thank you Jhon D

Franklin A. appears to be a standout professional at Liberty Home Guard, consistently delivering exceptional service and prioritizing customer satisfaction. Reviews from clients frequently highlight his professionalism, attentiveness, and deep knowledge of home warranty services. Customers appreciate his ability to clearly explain policy details, address concerns promptly, and offer solutions tailored to their needs. Franklin is praised for his patience and problem-solving skills, making even complex issues feel manageable. His dedication to ensuring a seamless experience for Liberty Home Guard clients reflects the company’s commitment to quality and reliability. If you’re working with Franklin A., you’re likely in capable hands, benefiting from his expertise and genuine effort to make every interaction positive. If you’d like me to refine this based on specific feedback or areas, feel free to share!

These people hire the worst technicians and their network is terrible. Customer service is terrible and they will reschedule the same no-show technicians over and over and the claim never gets resolved. Unprofessional, crappy.

After I called it was four days for technician to show up. A part was ordered that took several days to show up. It took several days for technician to show up to put on part. The control board did not fix problem (Saturday). Monday I called Liberty and was told the department that reviews reports from technicians will two to three days. I was charged for the installation of the part that did not work. What a circus.

Short version: I had Liberty Home Guard for 2 years, and canceled because their technician's response times were days out, approval process is terrible, and wasn't worth the hassle for me. Then they tried to bribe me with $200 bucks to give them a good review. Long version: Had Liberty for 2 years, and almost every time I had an issue around the house that was covered under my policy, I'd file a claim and take the necessary steps to get it fixed. The response time for the technicians to set up an appointment usually took a few days, followed by even more days before they could come to my house. In which time I almost always had the problem fixed before the tech even made it to my house. In my situation, we had sub freezing temperatures outside, and my furnace completely stopped working. Technician says they can't come out for at least 4 days! So 4 days with no heat and 2 young kids at home. I call Liberty and they explain I can have my own HVAC repair person come out; they just need to call the approval hotline before repairing anything. So I get my own HVAC tech out the same day, he calls to get approval from Liberty, and they tell us it may be up to 2 days before they can approve any repairs! So I pay out of pocket to get heat running again and begin the process of having Liberty reimburse me. On a roughly +$800 bill, they covered a little over $100 bucks of it, that's it! Telling me I should have gone through their approval process to have gotten more of the repair covered. So I decided I'm done with Liberty. Fast forward 8 months and I get a call from Luis **, Senior Manager at Liberty, talking about a review I had left them, and they'd like to give me some money for my troubles. At first, they wanted to offer me $200 as compensation for my difficult situation. I thought, wow that's nice of them! Well, the $200 dollars also came with a separate agreement they wanted me to sign, with a Non-Disparagement clause pretty much saying I could not leave a bad review, or attempt to persuade people from using their services. AKA a gag order, followed by Luis requiring me to change my review from 1 star to 3 before they would send any "compensation" over. In my opinion, they were trying to buy a good review. So I declined. Come to find out, the review in question wasn't even my review! Some other guy with the exact same name left a bad review! And even after all this trouble, and after telling Luis I was NOT renewing my policy, they automatically renewed my policy anyways and charged my credit card over $600 bucks without my approval. The last conversation I had with Liberty, they called offering to possibly give me even more "compensation" if I could leave them a good review. Which makes me wonder how many good reviews on here are actually bought and paid for using similar tactics. I for one, will never use this company again, and $200 bucks is not nearly enough money for them to stop me from sharing my story.

Thank you Bradley L at LHG for your dedication in ensuring that the process was smooth and scheduling with the tenant to solve the repair issues . Your efficiency and taking the time to explain every detail made the process much easier. Thank you again ! Much appreciated. Would definitely recommend LHG !

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel Guzman

I want to take a moment to express my heartfelt gratitude for your exceptional work. Your dedication, professionalism, and positive attitude have not gone unnoticed. You consistently go above and beyond, and your contributions make a significant difference. Thank you for your hard work and commitment. It's truly a pleasure to work alongside someone as reliable and talented as you. Abby Reyes

Dear Woodley L, I hope this message finds you well. I wanted to take a moment to personally thank you for the exceptional assistance you provided. Your professionalism, efficiency, and dedication truly stood out and made a significant difference in resolving my concern. It's rare to encounter someone as attentive and reliable as you, and I deeply appreciate the care and effort you put into ensuring everything was handled smoothly. Your support did not go unnoticed, and it made the process much easier for me. Thank you once again for your outstanding service.

"I want to extend my deepest appreciation to Bradley L for his outstanding assistance and exceptional service. His professionalism, expertise, and genuine dedication left a lasting impression on me. Bradley's remarkable ability to handle my concerns with such patience and care truly sets him apart. He is not only an invaluable asset to his team but also a shining example of excellence in customer service. Thank you, Bradley, for going above and beyond to ensure everything was handled perfectly.

"I would like to commend Jp Luna for their exceptional performance and dedication. Your attention to detail, strong work ethic, and unwavering commitment to excellence have truly set you apart. You continuously demonstrate professionalism, reliability, and a proactive approach that makes a significant impact on our success. Jp, your positive attitude and willingness to go above and beyond inspire everyone around you. Thank you for being an invaluable member of the team and for always striving for greatness. Keep up the outstanding work!

"I would like to take a moment to recognize Lyn Cruz for their outstanding performance and dedication. Lyn consistently goes above and beyond to ensure tasks are completed with excellence and precision. Their positive attitude, strong work ethic, and willingness to support their team make them an invaluable asset to our organization. Thank you, Lyn, for your hard work and for setting such a high standard of professionalism!" Lyn Cruz

Liberty Home Guard has been an excellent choice for home warranty coverage! Their customer service is responsive, knowledgeable, and always eager to help. Claims are processed quickly, and the service technicians they dispatch are professional and skilled. They offer a wide range of coverage options, making it easy to find a plan that fits specific needs and budgets. I’ve been impressed with their reliability and commitment to resolving issues promptly. Highly recommend Liberty Home Guard for peace of mind and dependable home protection!

When you talk about above and beyond that is who JP is! He helped me navigate a bit of a difficult situation and did it in an incredible amount of time. He definitely knows his stuff if I could ask for a personal representative to help my company out with all matters JP would be our guy, thank you so much again for the help. I wish you the best and speak to you soon brother!

I had a great experience working with Ambar L, an agent from Liberty Home Guard. She was knowledgeable, responsive, and extremely helpful throughout the entire process. Ambar made communication easy and ensured that everything moved smoothly and efficiently. As the owner of Easy Appliances Repair, I truly appreciate partnering with representatives like Ambar who value professionalism and customer service. Looking forward to working with her again!

Mr Rays Appliances Repair has been a contractor with Liberty Home Guard for some time now and Robert Rubirosa has a very kind and caring personality. I called in regarding multiple concerns and he was very knowledgeable. For the information that he wasn't certain on, he took his time and did the research to ensure that we were provided with the correct information. Thank you for your assistance and patience. You are certainly on of Liberty Home Guards best!

Woodley from Liberty Home Guard has been absolutely outstanding! His communication with my HVAC company (YA services heating and cooling) has been seamless and proactive, ensuring everything ran smoothly from start to finish. He consistently kept me updated, answered all my questions, and made sure my needs were prioritized. Woodley's professionalism and dedication made the entire process stress-free. I couldn't have asked for a better experience – five stars all the waY.

Dear Liberty Homeware Team, As a contractor working closely with your company, I would like to take a moment to express my heartfelt gratitude for the exceptional service provided by Alex C. His professionalism, dedication, and unwavering commitment to excellence have left a lasting impression. Alex C outstanding phone service, marked by his attentive and professional approach, sets a high standard and makes every interaction a pleasant and efficient experience. Thank you, Alex C, for your hard work, attention to detail, and the warmth you bring to every call. You are an invaluable asset to the Liberty Homeware team, and your efforts are deeply appreciated. I also want to extend my thanks to Liberty Homeware for hiring the best professionals who not only excel in customer service but also support contractors with the same level of dedication and care. With sincere thanks, Michel.

Just purchased a warranty plan and boom my sump pump stoped working, so I file a claim and it was covered literally next day. Liberty home guard saved me a lot of money and from headache. Just imagine how much would me cost to remediate my basement.

Noel A provided me with a 5 STAR PERFORMANCE of his knowledge, professionalism, eagerness, patience, and problem-solving skills in processing my ticket . EXTREMELY SATISFIED! AWESOME JOB--Noel! Superb Job! 5 - Star Performance

Your professionalism and positive attitude are truly appreciated, and I am grateful to have someone like you on our team. Please know that your contributions are highly valued, and I look forward to seeing more of your exceptional work in the future. Jhon D

I would like to express my sincere gratitude and appreciation for Jp L. Your dedication, hard work, and positive attitude have made a significant impact. Your commitment to excellence and your willingness to go the extra mile have not gone unnoticed. Thank you for being an essential part of the team. Keep up the outstanding work!

I’d like to express my gratitude to Liberty Home Guard—it’s the best warranty company I’ve ever dealt with! I’ve never encountered any issues and always have positive experiences. I also want to give special recognition to Woodley L—an absolute professional! Thank you!

It was best Working with Liberty Home Guard . As a home warrenty company Liberty home Guard stands at top and the best part is their answering service . Franklin A. & Ronald S ia the best to assist Thanks , Daniel Gabric TTS MULTI SERVICES CORP

Olivia C's, customer service. It's impeccable. She's always going out of her way to solve my issues making my life simple. I'm glad to have someone like her. On the other side of the line, always solving my issues. Thank you for your help, Olivia.!

JP Luna sets the standard for excellence! Partnering with Longview Services LLC and Liberty Home Guard, they bring swift communication, genuine care, and an unwavering attention to detail. Always a pleasure to work with, and the results speak for themselves."

Woodley L is an amazing representative, he is a great representative and shows how much he cares for Liberty Home Guard and the contractors. I am so happy when he gets to help me when I call in. Always on top and very professional. Thank you all for the hard work you guys do!

Hannah C is a truly fantastic associate whom always provides us with the information we need to effectively get our job done. She brings such a positive vibe and maintains a great attitude all the time. We truly appreciate her professionalism and can't thank her enough!

Kat S and Brian S, Derek F and Shaidy B were such wonderful representatives today. As a contractor I have to deal with many people on the phone but nothing compares when I have to call Liberty Home Guard. They are always so nice and actually care about our company and customers. Thank you to all the team: Woodley L, Bradley L, Winnie A, Lyn C, Abby R, James R, Robert R, Annie N and Jesus G! We cannot say thank you enough!

Alex deserves a promotion! He is so professional and so calm and collected. Really feel the homie vibes but as a professional homie. Thank you for giving exemplary service, I am wowed! He did not dismiss my request, and he did not disconnect my call until he came back with an answer that brought satisfaction! I appreciate you sir for taking your job to the next level! Keep up the amazing job...and congratulations on your little one... you will make a perfect father...hands down!

We have worked with Liberty Home Guard for a couple years total. As a contractor perspective, it has been great working with this home warranty company. The easy for working with the authorization department, access to work orders & updates through the online portal and the easy of completing the work orders all the way through the payment process has been pleasant. Most recently I spoke with JP Luna and he was extremely helpful as we work through a specific work order and getting the necessary approval to property service the client. Thank you!!!

Liberty immediately reached out to a nearby service provider when I reported an issue with my refrigerator. The technician arrived promptly, identified the problem, and Liberty took care of ordering the necessary part. Once the part was delivered, the technician returned to complete the repair. Liberty was fantastic with their follow-ups, ensuring everything was handled smoothly.

I had a plumber at my house the very next day to fix a burst pipe. The service was incredibly fast and efficient! I'm really impressed with how fast Liberty Home Guard responded and resolved the issue. Liberty’s support has been a breath of fresh air compared to my past experiences with other home warranty companies. I can always count on them to handle everything the right way. They are very dependable!