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Liberty Home Guard Reviews

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8.8

Overall Score

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ahmed abu-takia

Abby R Thank you ,you are best company and staff

3 weeks ago Edited December 5, 2024

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Derick Bishop

Awesome communication and on top of his job!!!

3 weeks ago

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Héctor Smith Mac donald

Woodley thanks so much for all your support

3 weeks ago

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Maryam Sarfraz

Jhon D is an excellent customer service agent .

4 weeks ago Edited December 18, 2024

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T Stallings

Selenia was very great help toady and I appreciate her help

4 weeks ago

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Hasann Aidsy

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel Guzman

2 weeks ago

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Cdtfd Chvfde

I want to take a moment to express my heartfelt gratitude for your exceptional work. Your dedication, professionalism, and positive attitude have not gone unnoticed. You consistently go above and beyond, and your contributions make a significant difference. Thank you for your hard work and commitment. It's truly a pleasure to work alongside someone as reliable and talented as you. Abby Reyes

2 weeks ago

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The Gifted Empire Group

When you talk about above and beyond that is who JP is! He helped me navigate a bit of a difficult situation and did it in an incredible amount of time. He definitely knows his stuff if I could ask for a personal representative to help my company out with all matters JP would be our guy, thank you so much again for the help. I wish you the best and speak to you soon brother!

1 month ago

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Diego Zambrano

Great experience and customer service very responsive and helpful

1 month ago

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Paul Heating & Cooling LLC

Olivia C is very professional and knowledgeble and courteous.

1 month ago

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Yulimar Gutierrez

Agent Ronald S provided an exceptional customer service experience.

1 month ago

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Asap Roof Repair

Woodley assisted me with my inquiry, and he was very accommodating.

1 month ago

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AireServ

very professional, answer you questions. great asset to the company

1 month ago Edited November 26, 2024

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Veronica Castillo

I liked the detailed communication with the authorizer Franklin A

1 month ago

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Delgy Mendez

Franklin A, great experience with the call and work assignment

1 month ago

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Tom Lee

Awesome service, excellent, courteous and very professional. I recommend him.

1 month ago Edited November 26, 2024

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John winnelson

Woodley was a pleasure to work with very responsive and helpful

1 month ago

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Corgi AC

Alex C has been a pleasure to deal with! Highly recommended!

1 month ago Edited December 5, 2024

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Fiona Lugambwa

Hannah C has great customer service and excellent communication skills

1 month ago

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Diversey Plumbing and Sewer

Franklin A. was very knowledgeable and answered all our questions.

1 month ago Edited November 13, 2024

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Travis Franklin

Woodley L you always give exceptional service and dedication to your companies!

1 month ago Edited December 12, 2024

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Good Start Heating and Cooling and More

Woody has done a wonderful job at assisting me. Very satisfied big ups Woody

1 month ago

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Vrej Outdoor cooking guy.

Woodley L was very knowledgeable and professional thanks a lot.

1 month ago Edited November 27, 2024

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Quality Improvement Solutions

One of the best home warranty in the country! Great experience

1 month ago

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Rock Hill

Christi is always bubbly and happy. Wonderful customer service attitude.

1 month ago Edited December 12, 2024

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Feras Abuzenah

Great customer service and very helpful. Thank you very much

1 month ago

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Taha Sarfraz

Robert R is the best. He answered all questions very efficiently!

1 month ago Edited November 15, 2024

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william peterson

A very nice person who provided me with easy to understand information

1 month ago

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Chris Ramirez

Brian was very kind and helpful (: Definitely great customer service

1 month ago

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vix maintenanceco

I spoke with JP L. and he was very nice and excellent in helping us.

1 month ago

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Medardo Perez

Excellent service and quick solution, very cordial Franklin A.

1 month ago Edited November 6, 2024

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MJTC Maintenance

Great customer service Alex Castillo thank you for all your help

1 month ago Edited December 9, 2024

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Esteban DeLeon

Great to work with and I really appreciate JP L. He is very helpful!

1 month ago Edited December 12, 2024

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Austin Carrington Miami, FL

The service person I worked with on my last claim was so polite, knowledgeable and helpful. Liberty Home Guard does seem to have a high quality of contractors. He gave us tips for maintaining our dryer and washer and most importantly was able to fully repair it. Luke from Liberty Home Guard’s customer service team also did exquisite work prioritizing my appointment so we were able to resolve this in two days. Thanks for being so quick, I appreciate it a lot. Thank you for being so dependable.

1 year ago

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Blak Galbraith Weehawken, NJ

I've been a satisfied customer of Liberty for over 3 years, and have recommended them to other home owners who needed a home warranty. They’ve repaired 3 appliances of mine in the last year alone and also were able to get one of my air conditioning units fixed this past July in the middle of the heatwave with a two day turn around. They’ve been miracle workers for me and my family.

1 year ago

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Clover Gardner

Liberty’s claim process, at least speaking for myself, has been stress free. I reached out to them when I noticed water leaking under my sink, and was lucky to get Allen to help me. He did great and got me assigned with a skilled plumber who made an appointment and came to my house the very next day. It took the guy maybe 20 minutes to fix the issue and he took care to clean the floor when he was done. I am really happy we went with Liberty. Their attention to detail and commitment to consistently providing quality service has not gone unnoticed.

1 year ago

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Tom Hartley Weehawken, NJ

Danelfy was delightful when we had to file our last claim. Liberty paid for the job completely and the service was white glove. Contractor called us ahead of time, scheduled based on our preferences, arrived on time, and fixed the issue in one visit. Just recently, my dishwasher had an issue, and their contractor fixed it promptly. This warranty has saved me from a ton of unexpected expenses and truly provided peace of mind.

1 year ago

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John Saunders New York, NY

When my pool heater wasn’t working and needed repair, I called Liberty and they sourced us a pool repair specialist immediately. He was great. Very friendly, came at the appointed time, and did not seem to struggle at all in repairing the item. The guy was very cool and calm throughout the entire job, even though it was in the low 90’s that day and he worked in the sun for about 2 hours. On my end, it was a stress-free experience and now we’re able to enjoy our pool again. Thank you for handling this issue for us Liberty.

1 year ago

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Lorenzo Medina Boston, MA

I recently faced an issue with my oven where it had some weird code displayed and would not heat up. Frankly, I had no idea what to do. Thankfully, Liberty did. I called their lines and spoke with a really knowledgeable representative, whose name I believe was Ryan. He actually helped me troubleshoot and was able to get the code issue fixed and my oven working again, all by instructing me over the phone. The knowledge and quality of their reps definitely impressed me. They saved me the deductible and the hassle of scheduling an appointment with a repairman. Nice initiative on their part.

1 year ago

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Linda Crosswood Miami, FL

When a leak started flooding my basement, Liberty Home Guard got me a plumber within the hour (at around 9pm no less!) I have to commend their team, who wasted no time in finding me a plumber. The rapid response and quality of service from the plumber surpassed my expectations of the quality of a home warranty company. My basement is in good order and the restoration was not too bad because of the quick action by Liberty’s agents and plumber.

1 year ago

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Mary Inlow Miami, FL

One day, my AC system just couldn’t get the house cooler than 78 degrees. Ryan from Liberty Home Guard was excellent in facilitating help and arranging for a repairman to fix the issue. He arranged for a repair on the spot while we were on the call and the repairman arrived at my house the next morning. I’m happy to report that my air conditioning is now working better than ever. This service contract has been a lifesaver for us.

1 year ago

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Winifred Coleman Charlotte, NC

The outlets in our master bedroom were not working so we filed a claim with Liberty through their customer app. The experience was actually very smooth. We got an update via text message about our appointment with an electrician. The electrician arrived at the appointed time, fixed the issue, cleaned the area and left. Liberty covered the entire cost and handled the entire process. I found the experience to be much less stressful than finding professionals and scheduling them myself.

1 year ago

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Charles Campbell Weehawken, NJ

Liberty Home Guard solved our problem within such a short period of time we were floored. When we had Cinch, it would take them weeks just to get a contractor out for an initial visit. With Liberty our claims are entirely being resolved within days, and even one claim was resolved within the same day, so hours in that instance. It is the first well run home warranty operation I have come across, and I’m happy I’ve moved my business over to them.

1 year ago

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Luke Dixon Weehawken, NJ

Our furnace was acting up and has been intermittently problematic. I was worried Liberty would refuse us coverage because it was our second time filing a claim on the item. My concerns were unfounded, they sent out a repairman the next day and they applied the coverage limit to the payout, saving us thousands of dollars. I was positively surprised by the entire experience. I can and do recommend this home warranty company to all.

1 year ago

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Brooklyn Mitchell Weehawken, NJ

I’m writing this review to share my very positive experience that I just had with Liberty Home Guard. When I filed a claim through their app, they responded super fast. A fantastic rep, Nashla reached out and took some more details regarding the issue we were having with our Air conditioning system. She helped us by ensuring the repairman got to our house within a day. Luckily, it was a simple fix and the unit is up and running. We’re thankful to Nashla and Liberty for their good work here.

1 year ago

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Jack Hughes North Las Vegas, NV

We were thoroughly impressed by their team efficiency and coordinated approach. They communicated with us at every turn, ensuring we were kept informed. After the first claim, I looked around to see what it would have cost retail and it felt like we had already made back the money we spent on premiums–all in just 40 days of having the policy. We're definitely enthusiastic to see how the rest of the year goes, and hopefully LHG will continue to provide outstanding service and if so, we'll definitely renew and probably upgrade our plan next year.

1 year ago

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Melanie Strong Miami, FL

I recently had an issue with my furnace, and the Liberty Home Guard was very helpful. Their reps were patient and knew everything. I spoke with one who stayed on the phone with me for an hour answering all my questions. They replaced it and covered me in full. I saved thousands of dollars and of course, we’re happy which is why we’re leaving this review.

1 year ago

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Juliette Silva Miami, FL

When our dishwasher broke, we were connected with Abigail from Liberty Home Guard who adjusted our claim. She was able to get the replacement for it completely covered by Liberty and walked me through the process and timelines. The new unit came even faster than expected (one week instead of ten days!) It was such a relief having them step in and deal with everything, not to mention the savings.

1 year ago

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Damon Fletcher

Smart and reliable team that takes initiative. Whenever I have had an issue they’ve always jumped at the opportunity to handle it for me. Even for things that are outside of coverage. For example our barbecue wouldn’t turn on, even though it wasn’t part of my policy they still sent a handyman to help us out. Their service is awesome. I strongly recommend them.

1 year ago

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Abraham Aguirre Fulshear, TX

As a contractor, we have had a great experience in working with Liberty Home Guard. They streamline the process from diagnosing to repair and being paid. They have provided us with plenty of work and we are shown how much we are valued as a contractor partner. Liberty Home Guard provides our customers with the support they need to get their repairs resolved immediately.

1 year ago