Liberty Home Guard
4.8
8.0
Overall Score
Author: Kalicia Bateman
Liberty Home Guard (LHG) is rated the #1 home warranty company in America in the U.S. News and World Report, and provides home warranty protection starting at $1 a day.
The company offers extensive claim reimbursement and it has pioneered programs that give you the choice to receive cash payouts or replacement upgrades. Additionally, LHG intensely vets all technicians to ensure they are fit to serve consumers efficiently.
Top Ranked Companies
Pros
- Home Warranty Coverage
- Money Back Guarantee
- Choice of Cash Payout or Replacement Upgrade
- Online Portal and Mobile App
- Vetted Technicians
- Liberty Home Guard Reviews
Home Warranty Coverage
Liberty Home Guard provides homeowners with a variety of home warranty plan options, covering a variety of home appliances and systems, and all starting at $1 a day. Here’s how each plan compares:
| Systems Guard Plan | Appliance Guard Plan | Total Home Guard Plan | |
| Air conditioning | ✔ | ✔ | |
| Heating | ✔ | ✔ | |
| Ductwork | ✔ | ✔ | |
| Plumbing | ✔ | ✔ | |
| Electrical | ✔ | ✔ | |
| Water heater | ✔ | ✔ | |
| Clothes washer/dryer | ✔ | ✔ | |
| Refrigerator | ✔ | ✔ | |
| Built-in microwave | ✔ | ✔ | |
| Dishwasher | ✔ | ✔ | |
| Garbage disposal | ✔ | ✔ | |
| Range/oven/cooktop | ✔ | ✔ | |
| Ceiling and exhaust fans | ✔ | ✔ | |
| Garage door opener | ✔ | ✔ |
In addition, LHG offers a variety of add-on coverage options that can be added to any plan. Compared to other companies, Liberty Home Guard offers a much wider array of add-on services, including some of the following:
- Pool and spa
- Lighting fixtures
- Carpet cleaning
- Swamp cooler
- Refrigerator ice maker
- Generator
- Sump pump
- Septic system pumping
- Rekey service
- Water softener
- Ejector pump
- Well pump
- Stand alone freezer
- Gutter cleaning
- Central vacuum
If there is something specific that you'd like coverage for that isn't on the list, you can contact Liberty Home Guard to determine whether or not a specialty service can be offered.
Money Back Guarantee
If you aren't satisfied with your service, Liberty Home Guard has a 30-day money back guarantee. Beyond the guarantee, you will receive a prorated refund of your contract fee.
Choice of Cash Payout or Replacement Upgrade
Unlike most home warranty providers, Liberty Home Guard allows you to choose how you want to receive claim reimbursement. You can decide on a cash payout, or you can request a replacement upgrade. This means you always have the choice of whether or not you'd like to repair or replace a covered system or appliance.
This type of flexibility with your home warranty company gives you more options and ensures you are satisfied with your claim reimbursement. Many people cannot confidently say they’re satisfied with a home warranty company's claim reimbursement offerings, so knowing that Liberty Home Guard has options can provide peace of mind to concerned homeowners.
Online Portal and Mobile App
Liberty Home Guard has an online portal as well as a mobile app that allows you to access and manage your policy and file claims at any time. Having additional outlets to your policy negates the need for calling customer service and waiting on hold; you can have all of your policy information in front of you and file a claim in minutes.
Vetted Technicians
Liberty Home Guard only hires service providers it deems "LHG-Certified." This means all technicians are thoroughly vetted and go through Liberty Home Guard's proprietary interview process. Liberty Home Guard also has algorithms in its feedback and grading system that allows the company to see customer satisfaction and technician quality at all times. This makes certain you don't have to worry about inadequate technicians and poor service.
Liberty Home Guard Reviews
On BestCompany.com, 72 percent of Liberty Home Guard reviews are 4 or 5 stars. The majority of satisfied customers are quick to mention the following from their experience with LHG:
- Reliable customer service
- Quick claims service
It is worth noting that many reviews mention that when an appliance or system broke or needed repair, a technician was typically on location within hours of a claim being made. And if an appliance or system needed to be replaced, it was done without delay. Compared to other home warranty companies, LHG has some of the fastest claim response times in the industry.
Cons
- Not Available Nationwide
Not Available Nationwide
Liberty Home Guard operates in only 41 states. The company’s services are not available in the following nine states:
- California
- Hawaii
- Illinois
- Indiana
- Iowa
- Oregon
- Washington
- Wisconsin
- Wyoming
If you reside in any of these states, you will need to look into other home warranty company options.
The Bottom Line
Liberty Home Guard is a quality home warranty company with lots to offer, including affordable pre-set warranty plans as well as customizable add-on options.
The company prioritizes quality service by thoroughly vetting its technicians to ensure customer satisfaction. And Liberty Home Guard allows you to choose between different claim reimbursement options and gives you access to your policy through its mobile app as well as through its online website portal.
With positive Liberty Home Guard reviews, customers are clearly happy with the home warranty company and its services. With such high standards, we highly recommend considering Liberty Home Guard as your home warranty provider.
