Prestige Home Guard
5.0
8.6
Overall Score
Author: Kalicia Bateman
Prestige Home Guard is a home warranty service provider operating across the United States, specializing in the repair, replacement, and installation of essential home systems and appliances.
Established in 2008, Prestige Home Guard has managed over 8 million service requests and serves more than 2.4 million homes nationwide. The company’s services encompass a wide range of home systems, including heating, plumbing, electrical, air conditioning, kitchen appliances, roof leaks, water heaters, and laundry appliances. Prestige Home Guard offers three tiers of service plans — Basic, Standard, and Ultimate — catering to varying levels of coverage needs.
Prestige Home Guard prides itself on 24/7 customer support and a vast network of over 25,000 contractors, aiming to provide prompt and reliable service to its customers.
Top Ranked Companies
Pros
- Prestige Home Guard Service Plans
- Prestige Home Guard Optional Coverage Options
- 24/7 Customer Support
- Prestige Home Guard Nationwide Service
- Free Coverage Quotes
Prestige Home Guard Service Plans
Prestige Home Guard offers three service plans that provide differing coverage. Plans are priced separately, allowing you to tailor your home warranty coverage to your specific needs and budget.
Prestige Home Guard offers the following three service plans:
- Basic Plan
- Standard Plan
- Ultimate Plan
Here's a breakdown of what is covered in each Prestige Home Guard service plan:
| Basic Plan | Standard Plan | Ultimate Plan | |
| Air conditioners | ✔ | ✔ | ✔ |
| Heating systems | ✔ | ✔ | ✔ |
| Plumbing | ✔ | ✔ | ✔ |
| Plumbing stoppages | ✔ | ✔ | ✔ |
| Electrical | ✔ | ✔ | ✔ |
| Water heater | ✔ | ✔ | ✔ |
| Refrigerator | ✔ | ✔ | |
| Range/cooktop/oven | ✔ | ✔ | |
| Built-in microwave | ✔ | ✔ | |
| Dishwasher | ✔ | ✔ | |
| Garbage disposal | ✔ | ✔ | |
| Washer/dryer | ✔ | ✔ | |
| Roof leak repair | ✔ | ||
| Whirlpool bathtubs | ✔ | ||
| Unlimited Ace refrigerant | ✔ | ||
| HVAC tune-up | ✔ | ||
| Permits and modifications | ✔ | ||
| Rekey service | ✔ |
It’s important to note that plan coverage is subject to change. Thus, it’s recommended to confirm exactly what is covered in your plan of choice before purchasing.
Prestige Home Guard Optional Coverage Options
Prestige Home Guard offers a range of optional coverage options that can be added to any service plan, allowing you to customize your coverage to your specific needs. Some of the optional coverage options include the following:
- Roof leak repair
- Well pump
- Sump pump
- Septic pump
- Septic system
- Septic tank pumping
- Sprinkler system
- Pool and built-in spa
- Second refrigerator
- Stand alone freezer
- Central vacuum
- Additional spa
Although Prestige Home Guard doesn’t disclose pricing for its optional coverage options, it’s likely that options are priced individually and are charged at either a monthly or flat rate.
24/7 Customer Support
Prestige Home Guard offers 24/7 customer support to assist homeowners with their warranty needs, including inquiries about plans, claims assistance, and general information. This also includes 24/7 emergency services — if an emergency arises outside of regular business hours, you can contact Prestige Home Guard and get assistance from a vetted contractor.
Prestige Home Guard Nationwide Service
Prestige Home Guard has a vast network of over 25,000 trusted contractors across the country, ensuring that you can benefit from the company’s high-quality service no matter where you live.
Free Coverage Quotes
If you’re interested in Prestige Home Guard’s home warranty coverage and service plans, you can request a free quote on the company’s website. You’ll be required to provide some basic contact information, after which you’ll be contacted by a Prestige Home Guard representative to discuss your home warranty needs and estimated coverage costs.
Cons
- Undisclosed Coverage Pricing and Fees
- Outsourced Services
Undisclosed Coverage Pricing and Fees
Prestige Home Guard doesn’t provide any coverage pricing on its website. While this isn’t an uncommon practice, as coverage rates are subject to change, it can be helpful to have an idea upfront of how much coverage may cost, making it easier to compare your home warranty options.
Additionally, it’s unclear what additional fees Prestige Home Guard charges. For example, most companies will have a service claim fee that will be charged whenever service is requested.
Outsourced Services
While Prestige Home Guard’s large contractor network allows the company to extend its coverage and service to homeowners nationwide, some homeowners may prefer to work with a home warranty company that takes care of all service in-house. When a company outsources work to contractors, communication and quality can’t be guaranteed, which can sometimes cause issues during the service process.
The Bottom Line
Prestige Home Guard distinguishes itself in the home warranty industry through its nationwide service coverage, extensive contractor network, and 24/7 customer support. The company provides three service plans — Basic, Standard, and Ultimate — allowing homeowners to tailor coverage to their needs. Optional add-ons, such as coverage for well pumps, septic systems, and pools, further enhance customization.
One of Prestige Home Guard’s key advantages is its extensive network of over 25,000 vetted contractors, ensuring accessibility to qualified professionals across the country. The company also offers round-the-clock support, including emergency services outside business hours, making it a reliable choice for homeowners seeking immediate assistance. Additionally, free coverage quotes are available to potential customers, providing an easy way to explore warranty options.
However, some aspects of Prestige Home Guard may raise concerns for prospective customers. The company does not disclose pricing for its service plans or optional add-ons on its website, making it difficult to compare costs upfront. Additionally, while outsourcing repairs allows for nationwide coverage, it may lead to inconsistencies in service quality and communication, as Prestige Home Guard does not directly manage its contractors. Despite these drawbacks, the company’s broad coverage options, customizable plans, and 24/7 support make it a strong contender in the home warranty market.
