Elite Home Warranty: Read 46 User Reviews From Real Homeowners

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Featured Review

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maor sharfi

we couldn’t be happier. Elite Home Warranty handled our claim properly. The technicians were very honest and the over all process was super. couldn’t ask for a better experience. we highly recommend Elite Home warranty.. Great company with a great team that is extremely caring.

2 years ago

Reply from Elite Home Warranty

Hi Maor, Thank you very much for your feedback. We are here to help and we look forward to providing you with first-class services.

Mar. 14th, 2022

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Featured Review

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SophiaMyea Denver, CO

Beyond happy with the customer service agent and how nice he was the entire time we talked about my new home warranty plan. I am a first time home buyer and he made me feel comfortable and no pressure at all. I really would recommend Elite Home Warranty to friends & family.

3 years ago

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Catmom1

Robert was helpful in explaining the warranty and different pricing options. I had another warranty company last year that was dishonest and horrible service so I saw Elites rating and am giving you a try, hopefully you won't disappoint!

3 weeks ago

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Gail Holvey

I am not a paid actor, just an average home owner. I just got Elite Home Warranty coverage in April, 2024 and have already have had to use it twice since then and it's only July. I was nervous upon signing at first as they are located in Brooklyn, NY and I'm in Yardley, PA, but they had the best deals so I thought I'd give them a try. I want to tell you...THEY ARE NO MISTAKE! They have already paid me $500 cash for my Microwave to be replaced and just today, another $419 reimbursement coming via direct deposit to my checking acct. in just a few days, for an electrical breaker for my pool that my "own" electrical technician, whom I was allowed to choose, charged me. They are quick, easy to work with and extremely fair. I'm paying about $800 a year for over $18K worth of claims coverage allowed and they allow me to pay it monthly. Now how can you beat that?!!!!!!!!!!!!!!!!!!! I HIGHLY recommend them and on top of all that, they're extremely nice and thorough!

5 months ago

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Verified Customer

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Fatima Madus

This is my first claim with Elite HW. Elite is my 4th HW company. I am impressed with their assistance and ensuring that I am happy with their service. I am usually the one calling and not getting anyone to respond but with Elite, they call me to give me updates

2 years ago

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Alyce Coleman

My washing machine was leaking water. Elite sent a technician who said he couldn't find a leak. He left without doing anything and I still had to pay a $70 service call fee, which made me upset. Then Brandon from Elite called me and said he would sent someone else for a second opinion. The next technician pointed out that the machine probably couldn't handle the amount of clothes I was putting in it. He showed me the residue from the water that splashes out when the machine is too full. He recommended that I run half-size loads and get washing machine cleaning tablets. He also said there could be a drainage problem behind the machine. I moved in a few months ago and I don't know how the previous owners were abusing the machine. I was happy to get advice on how to maintain my washing machine.

11 months ago

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Lisa-Marie Evans

I am rating the initial customer service experience. Nir was helpful, knowledgeable and non-abrasive. He did not use aggressive sales tactics or coercion and allowed me time to consider my decision while assessing multiple quotes. I appreciate the promptness with which he shared information and discussed service options, which surprisingly not all company do well. While this was not my cheapest option I think his display of professionalism, attentiveness and accessibility bode well for future interactions with the company. As I have said, this was review is solely based on my initial sign up experience but I think the add early communications are indicators of the service you can expect.

11 months ago

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Verified Customer

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Peggy Wichita, KS

He did a awesome job answered all my questions gave me the understanding of what I was getting and different options, no pressure from him in trying to get me to sign up either, very friendly and enjoyable to talk to

2 years ago

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George Price Miami, FL

I was skeptical about signing up with Elite Home Warranty because I had another home warranty company years ago and I was very unhappy with them. I own a multi-family home and it is not always convenient for me to oversee repairs since I have a very demanding full-time job, as well. I have a couple of friends who subscribe to Elite and based upon their satisfaction, I decided to try Elite. It was the best decision ever! Their representative, Tracy, is fantastic. She listened to my problem and understood that I had tenants involved when scheduling the repair. She personally contacted my tenant and set up the date, time, etc. to fit their time schedules. She reported back to me as to the progress of the repair. She went over the company's policy to me so that everything was clear in my mind as to what I was responsible for. She even gave me her direct phone number so that I could reach her at my convenience. The repair was completed in record time. She is definitely someone who understands the true meaning of the customer service concept! Needless to say, I am extremely happy with Elite and the service that Tracy provided. I highly recommend them to anyone.

1 year ago

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Gloria Miller Miami, FL

Elite Home Warranty is probably one of the best decisions that I've ever made. I am a widow, and I was used to my husband taking care of everything in our house. After he died, I realized that I needed help with maintaining my home. I checked a few home warranty companies and decided on Elite. I am thrilled with their service. From the beginning I knew that I was in good hands. At first, I was apprehensive about placing a claim. The representative that helped me literally treated me like family. Her name is Tracy and she should be given the recognition that she deserves. She listened to my problem and immediately began to find solutions. She arranged for a technician to come to my home that same day. She stayed with me during the entire process. And she followed up with me afterwards to be sure that I was satisfied with what had been done. She even provided me with her direct line so that I could reach her quickly. Honestly, I've never had such wonderful customer service. She communicated everything to me in terms that I could understand. Not only am I a very happy customer but more importantly, I am secure with the knowledge that if something goes wrong in my home, Elite is there to take care of me - no more worries.

1 year ago

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stephen sisemore Tulsa, OK

I have been an American Home Shield customer for over two years. Over the last year and a half, I have experienced a change within the company after experiencing difficulty working with their customer service department and service contractors. After some research and another difficult contract work experience, I decided to go Home Warranty service shopping. There were so many available to sort through, when I happened upon Elite Home Warranty. I went through Elite's website and researched it's business model and logistics. I was extremely leery due to not finding much wrong with this company. I dug even further and found that they've adapted to accommodate even older systems and appliances for their customers. Last thing, I checked the BBB ( Better Business Bureau ). How does and A+ , Five Stars and ZERO complaints since accreditation 12/13/2021. They are Military/Veteran friendly and each associate I spoke to was clear, concise and very informative. This kind of care and outreach is important to me and I look forward to the reporting of future experiences with them. I encourage you to research and do your due diligence in finding another company that can exceed and compare to Elite.

2 years ago

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Tashena Butler Charlotte, NC

I have only been with Elite for about a month but so far my experience has been great. I filed my first claim yesterday and the process was very smooth. I do wish there was an option to file a claim online but my call was answered quickly and my claim professional was knowledgeable and courteous. She was able to get someone out same day which never happened with my previous home warranty company. She even followed up today to ensure my issue had been resolved. I am really glad I made the switch!

1 year ago

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StellaT93284 Miami, FL

I found Elite Home Warranty and when I contacted them about more information for a warranty plan for my home I was helped right away. There was very little to no wait time for a customer service agent and he wanted to make sure I understood everything and had no questions at all in the end. I think I made the right choice with picking Elite Home Warranty. After talking with other companies also I could tell the customer service agent here at least understood what he was talking about and was not pushy at all.

3 years ago

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Nate Jackson New York, NY

Time will tell how the warranty plan works out in the long run. But purchasing the warranty plan was painless and very easy to understand all the information given to me. The customer service agent was very kind and not pushy at all, he was more then happy to answer any questions that I had. I feel confident in Elite Home Warranty and there great team.

3 years ago

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Craig Beaty

Just signed up so cannot comment on the warranty product yet. Johnathan did a good job explaining the program and the costs involved.

4 months ago

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Chris Miller Richmond, VA

The sales system is cumbersome (no opportunity to buy online, but lots and LOTS of follow-up after a quote request, from different people, with different offers that are hard to compare). Once I called back, though, the rep I spoke with (Cesar) was very straightforward and helpful.

10 months ago

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Indi Vam Alpharetta, GA

I appreciated Jonathan for calling me back after our initial review of the plans last week. He showed a willingness to understand my request and defer the plan effective date to meet my needs. He also explained the various plan options succinctly.

1 year ago

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JOE HUNTER Kansas City, MO

The fast and professional service I received. TRACY TRACY IM HER FAV u know. She is awesome friendly and most of all professional and knowledgeable. When I hear her voice when I call I’m assured that the issue will be resolved guaranteed

1 year ago

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Maritza Hoffman, NJ

I recently bought a policy from Elite Home Warranty. I had an issue with my AC and they had a technician come to my house the same day. I had the pleasure of speaking with Jayme, she made the process so smooth, she kept in contact with me and they fixed my issue. I highly recommend them!

1 year ago

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Sadie S.

best home warranty company i’ve worked with so far ! they were honest , quick and reliable !i had my fridge fixed the same day the technician they sent was very professional and knowledgeable ! highly recommend this company and they have the most coverage so far from what i see …

2 years ago

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Tracey Gaetano

The washer was not draining and it was just making noise. I filed a claim online with EHW, and paid my deductible. A repair company contacted me within 2 hours which was very impressive. They have fixed the issue and it is now working perfectly. Fantastic service!

2 years ago

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PhillipA Phoenix, AZ

The process of ordering the home warranty was very informative and transparent. I was able to increase the coverage amount of one of my professional-grade appliances to ensure full coverage. It is truly impressive to see how transparent they’re comparing the other companies.

2 years ago

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CIndyG293 Secaucus, NJ

There was a leak in the sink. I submitted a claim with Elite Home Warranty and the process was very easy. Then, the tech who came out was very good and very friendly. He explained to me what was the cause and completed the repair perfectly.

2 years ago

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LindaH Plano, TX

I feel secure having Elite Home Warranty and paying that yearly premium. When things happen, there's a company that is easy to deal with that's not gonna run hide behind the fine print to try to get out of the claims. They stand behind what they cover. Not everybody does that.

3 years ago

Reply from Elite Home Warranty

Hello Linda, Thank you for being a valued customer. We are to care for your home. We look forward to keeping your home running and to providing you with the highest quality of service.

Jan. 4th, 2022

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ChasD384 New York, NY

We could not be happier with going with Elite Home Warranty. We are new home owners and the home warranty plan really does help us out alot. The customer service agent was friendly the entire time and took his time explaining everything to us. Easy to understand warranty plan and good customer service, cant beat that.

3 years ago

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Dan

Zariah was attentive to my needs. She listened to my concerns and provided clear and concise answers and was very helpful in getting the service I needed

6 months ago

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Marquita Moore Hilliard, OH

Zach was great at helping me get the best policy for my home. He was responsive, diligent, not annoying, and respectful of my time. I would highly recommend him to help anyone out with the process.

1 year ago

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Mike Sh Brooklyn, NY

My first claim experience was really great elite home warranty handled the entire claim process from start to finish . Best home warranty company I ever dealt with. And Service was on point

2 years ago

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Kandeilo Shafen New York, NY

Took out a plan with Elite Home Warranty. The representative I worked with was very informative and friendly. He helped me choosing the right plan for my home. Hope I never have to use it. So far, so good.

2 years ago

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Edcar38947 Plano, TX

The warranty company is great and the staff is super nice. I have already told another family member to use them as well. It has been an easy experience so far and easy to understand the plan and so on.

3 years ago

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Miaker45 Miami, FL

Very excited to see how it works with my new home warranty plan. Customer service agent was nice and helpful the entire time. I would recommend them and I feel confident in them.

3 years ago

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Drey Greg

Elite home warranty is the best when I first patronize them they get $150 off for me and their service are absolutely fantastic when my air condition breakdown I call them and they repair it the same day

8 months ago

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L Turner Avon, IN

From my own experience of many homes owned in my lifetime Elite Home warranty is by far the best and the most affordable. Customer service is so helpful in explaining the coverage and when my washer went out the claim went through with ease, great coverage for many things that need fixing when owning a home.

2 years ago

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Verified Customer

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sylvia costner Charlotte, NC

Seems to be a good company Zack was very informative about everything I asked.

2 years ago

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kurtisR232 Phoenix, AZ

The appliance repair company did a wonderful job. They arrived on time as scheduled and repaired my refrigerator successfully. Great experience overall.

3 years ago

Reply from Elite Home Warranty

Hello Kurtis, Thank you for being a valued customer. We are always here to help. We look forward to keeping your home running and to providing you with the highest quality of service.

Jan. 4th, 2022

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Alfred Bernard

I don’t know yet. Don’t have any experience with them yet

3 months ago

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Verified Customer

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AVI AUDSTER

Excellent service!!! Fixed my appliance same day!!! Couldn't be happier!!!

2 years ago

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kimberly buras Harvey, LA

Excellent service from the first call to completion, which all happened within hours. I switched to Elite and I am so happy I did!

1 year ago

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Jason Peters Round Hill, VA

My sales rep (Nir) was awesome to work with. Very detailed, patient, honest and helpful! -Jason Peters

1 year ago

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Fran Davis Fort George Meade, MD

Nathan was easy to work with and understood exactly what we needed. So he built the warranty based on our needs.

1 year ago

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Verified Customer

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Veronica Lacewell

They are always there when I need them to fixies anything.

2 years ago

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Sandman 58

Nor was an easy, friendly rep to talk to who had the answers to all my questions

1 year ago

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johnny g Atlanta, GA

Zack provided excellent service in explaining what our new policy covers

1 year ago

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Donald & Aundraya Boone Orlando, FL

Nir was amazing and easy to work with!!!

1 year ago

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Victoria Lehman Youngstown, OH

Service was excellent and friendly, knowledgeable

1 year ago

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Judy Allen Phoenix, AZ

Great customer service. Elliott was very knowledgeable

1 year ago

Elite Home Warranty Reviews

Summary of Reviews