Liberty Home Guard: Read 781 User Reviews From Real Homeowners

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Paul Kelley Commack, NY

We have had 3 claims filed thus far. And all of them were resolved very quickly. We are definitely happy about the investment in our Liberty Total Home Guard policy, happy to have the peace of mind.

4 years ago

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Patricia Cook Jersey City, NJ

We needed an electrician to fix an outlet. From scheduling to completion, everything was quick and easy. The rep came the very next day and did his work quickly and professionally.

4 years ago

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Denise Gaskins-Pena

The Customer Service Agent, Brad S., did an excellent job explaining the plans and discounts offered. I signed up immediately. I'm waiting to see how the repair/replacement phase goes. Customer service is excellent.

4 years ago

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Brian Ford Fort Worth, TX

We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!

4 years ago

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Mark Bennett Jersey City, NJ

Liberty Home Guard offers amazing and very responsive service. Customer service is caring, attentive and guys always follow up to make sure all is taken care of. Absolutely responsive!

4 years ago

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Olivia Mosley ,

I have worked with LHG for over 2 years now and they have been fair, responsive, and consistent. I would highly recommend them as a service company. They really are home guardians!

4 years ago Edited September 14, 2021

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Don Elliott Anniston, AL

I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement

4 years ago Edited September 14, 2021

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Caleb Douglas Charleston, WV

I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.

4 years ago

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James Scott Park Hills, MO

Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.

4 years ago

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Liza Day Southfield, MI

We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!

4 years ago

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Sebastian Lopez Miami, FL

Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.

5 years ago Edited September 14, 2021

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John Jones , MI

Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.

5 years ago

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James Smith Groton, CT

I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.

5 years ago

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Ronda Backer Atlanta, GA

I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.

5 years ago

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Нarmon Еthan Ellenville, NY

I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

5 years ago

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Tina Sakkal ,

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

5 years ago

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AMY Nimensky Montville, NJ

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

5 years ago

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Robert Damsey Spartanburg, SC

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

6 years ago

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Sharone Chusid New York, NY

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

6 years ago

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Tanya Mcdonald Clinton, MD

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews

6 years ago

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peggy cherry Kings Mountain, NC

I had this company when I first bought my home. I did not have to make a claim so I cannot give them any thing less. I spoke with a Representative before my expired, to renew. She was kind and patient because I asked a lot of questions. It would not be fair to them. The lady whom I bought my home loves them.

2 years ago Edited July 14, 2023

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Joy Headland Surprise, AZ

Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!

2 years ago

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lalina franklin

i liked henry's help. he was very knowledgeable and patient with me he was super helpful

4 months ago

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Lucio Flores

These people hire the worst technicians and their network is terrible. Customer service is terrible and they will reschedule the same no-show technicians over and over and the claim never gets resolved. Unprofessional, crappy.

7 months ago

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Livernto Delgado

I was confused. With. Some tecnecial. Issues and franklyn A was very professional and cordious on helping. Resolve my questions and concerns

11 months ago

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Robert B

I can't say enough good things about Abby R. She's always patient and positive and really goes out of her way to help others and resolve issues.

11 months ago

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Michael Shields

Karen A was tremendously helpful with the onboarding process. I look forward to working with Liberty Home Guard in the future!

11 months ago

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James Adelard

I dealth with Alex C and he was great. He took the time to explain and help me with processing this claim. He really cares about helping people.

11 months ago

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Nathan Dunn

All I have to say is Ronald S, and Franklin A. Are just so wonderful to work with. If you have any issues they will be there to help you through the whole process.

1 year ago Edited December 12, 2024

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Info@ Teleios LLC

Ronald S did a great helping us with our company. Made sure we were up to date and had everything we need to operate as a company with LHG efficiently.

1 year ago

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La'Tasha Hughes

Alex C, Lynn C and gave us excellent customer service. He went above and beyond to make sure he took care of our issue and he was extremely courteous and kind.

1 year ago Edited December 5, 2024

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Cedar Creek

Liberty Home Guard is top notch. Their systems and processes are top notch. Great communication. Jeff L was professional and made my experience amazing.

1 year ago

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Adam Hamilton

Hannah C helped us on the job that was assigned to us, she followed through till the end and got us the information needed. she has a nice energy whenever she is on the call

1 year ago

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Fiona Lugambwa

Abby Reyes is one of the best, she has excellent customer service skills.Thank you for all your assistance Abby. Much appreciated. Fiona @Harmony Contracting LLC

1 year ago Edited December 9, 2024

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Jermaine Watson

Selenia C Thank you very much for being kind and incentive to my needs to get our customer taken care of with your professionalism and great customer service

1 year ago

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Maraj Ramlal

JP L. is a fantastic person to work with. It was our first time working through a claim and JP was very helpful, patient and understanding. Thank You JP we appreciate it!!

1 year ago

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Rennova Solutions

We have had a wonderful experience working with Liberty Home Guard, their agent Abby R has been very helpful, she is very polite and always have a great attitude.

1 year ago Edited November 15, 2024

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Sophia Page

Woodley L. was outstanding and incredibly helpful as a vendor for your team. I genuinely appreciate how seamless and efficient it was to get things done. Thank you!

1 year ago

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Alfonso Elias

I spoke with Olivia C today, she is awesome! She is very nice and kind and she made sure I didnt have anyother concerns before we hung up. She is doing a great job! Kevin M

1 year ago Edited December 16, 2024

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Ray Taylor

Woolley was a very helpful agent I’ve spoken with within the LHG network. He was very helpful & solved any problem and question I had with repairs work orders , Thanks!

1 year ago

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Aaron Gondolfi

Axel G. was great. His customer service is top of the line. He got me authorization quick. Upmost respect he has. Thank You, Aaron G. owner of Cumberland Appliance Service

1 year ago

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Mike Adamson

Woodly is amazing to collaborate with he’s always positive and always helpful. On top of the way he wakes it a very smooth transition to handle the tasks at hand.

1 year ago

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Comfort Plumbing Control

Jeff Luna, Great servie when working with him, Fully recommended 100% jeff and JP both fantastic fellas, Always put our team as a priority. -USAPLUMBING

1 year ago Edited December 3, 2024

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Samuel Belnap

Jeff L was very helpful to our company who is a service provider of Liberty Home Guard. He helped me clear up a few issues so we could move our claims forward.

1 year ago Edited November 15, 2024

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John Ramos

Had excellent service from the customer service reps such as Galileo G., who always make the process fast and easy. Not to mention they are always kind and helpful.

1 year ago Edited October 8, 2024

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Zaid Moayad

I was talking to Jp about a problem with work work and he handled it as easy and smooth as possible. I really recommend him as a professional problem solver.

1 year ago Edited September 19, 2024

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Bubba4u2

My AC went out so I filed a claim with LHG. After 6 days they could not find an AC tech. LHG called and emailed me several times telling me if I used the reimbursement program, where I find a tech and LHG reimburses me. I finally decided to do the reimbursement. I called a local tech who came the same day and diagnosed the issue. I then called LHG and they spoke with the tech who informed them of the issue and the repair cost. LHG approved everything. The repair cost $500. shortly after LHG resolution department contacted me and informed that they would only "reimburse" me $250. as per their policy. Prior to accepting the do the "reimbursement" program I asked the specifically if they would "reimburse" Me the full amount. LHG informed me that once approved, they will reimburse me the full amount within one day. Everything was approved, I did everything in accordance with LHG guidance. and they refuse to reimburse me the full amount. DON'T trust them & DON'T purchase a home warranty from this company.

1 year ago

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Roberto Martinez Remigio

Abigail M Today I was assisted by this very professional and very polite young lady. She answered any questions I had and helped me a lot. Liberty has great, great staff.

1 year ago Edited November 13, 2024

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Ricky D Lee

LHG sent tech out to inspect HVAC that wouldn't heat. Tech recommended full replacement. LHG quoted equipment and installation. I paid LHG their requested amount. After payment I was told that the carrier equipment I'd paid for wasn't available and they switched me to goodman. Fast forward months and tech arrives to perform installation of replacement 3 zone system. 14 hours later tech leaves and immediately threatens to take a lien out on my home for work that wasn't completed. Liberty chose to pay tech even though work wasn't marked as completed and I'd literally called them to verify that as well. Now LHG is refusing to finalize the installation their provided tech never finished and are taking months to finalize a "dispute". LHG has asked that I pay an additional $1700 to finalize the installation I'd already paid for because the technician they chose to use wasn't licensed in the state I'm in and they paid the tech prior to work being completed. Instead of taking accountability for their actions, they instead expect me to cough up another nearly $2k for an installation that was done incorrectly, could be damaging my equipment AND is damaging my home through excessive moisture generation due to improperly sealed and insulated equipment and ducting. Worked with LHG for months to try to get them to finish the install to no avail. Caveat Emptor. VERIFY the license and insurance information of any vendor they send to your home. I only found out about this after I was forced to contact the HVAC board to try to get additional information. The tech provided by LHG wasn't licensed and LHG has refused to provide his license or insurance information now for more than 3 mohths.

1 year ago

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Kelsey Saint Paul, MN

Furnace went out in 20 degree weather. We paid the emergency fee for a technician to come out, knowing it wouldn’t be covered which was fine. Was told to have the tech call the approval line with a diagnosis- called 3 times and sat on hold. Called customer service and was told the resolution department was closed because techs don’t come out on weekends. When I asked why I was told to call and who the tech would be speaking to, I was told no one. No other excuse. I was told to call back on Monday. We waited until Monday. Called back and had to speak with 3 people until this was escalated. I was told Monday night we would have answer. The resolution team apparently called me, no missed calls or voicemails, to verify what was actually wrong. Even though documentation was provided with a diagnosis and a quote. Another 1-2 business is what we were told. Without heat in winter. Called again, they said they needed more information because it was provided. I had to read off the paperwork that was actually sent and got told someone must be confused. Another 1-2 business days until it was escalated again. Called back Tuesday. Was told they needed all information regarding on old unit because they’ll only replace and cover that one. Another 1-2 business days. Wednesday get a call saying they agree our unit needs to be replaced but we should go with their suppliers and get a better price and we’d receive a better compensation, when I asked for that to be written down I was told the lady I spoke with didn’t say that. I repeated it back to her and she said yes she did but couldn’t get it in writing. Just kept saying she would send the resolution via email and would work with the person typing it to see if they could add things but couldn’t. She kept suggesting their suppliers and offering us a better deal, but would deny it when repeated back to her again. She said they would have our options in…. 2-3 business days. When I told her we needed this done I got told to listen to her as she repeated the phrase of using their suppliers. When I told her I couldn’t wait another 3 business days, she said our outcome would be better. I asked for everything in writing. She apparently couldn’t do that. I’ll admit to becoming annoyed at this time, especially when she became argumentative. I would stay away from this place at all costs. The outcome for using my own quote was way less than the metal on the old unit is worth. If you want to wait 1-3 business and get a run around for everything, then this is the place for you. Otherwise stay away. Mind you, asking to speak with a manager… they also say you’ll get a call in 1-2 business days.

1 year ago

Liberty Home Guard Reviews