Liberty Home Guard: Read 816 User Reviews From Real Homeowners

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Sherry Dougherty Atlantic City, NJ

Ever since I purchased the Total Home Guard coverage I’ve submitted 4 claims and all went pretty smoothly. Only one claim took a week but the other 3 were within 48 hours, and I was very happy.

4 years ago

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Zayn Crabs Denver, CO

Everything was as promised. Speedy service and great communication. We were in the know about our washing machine replacement, and it happened really quickly. We appreciate it, Liberty!

4 years ago

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Debbie Winters Aberdeen, MD

My dishwasher started leaking, and LHG managed to send me a repairman promptly. He arrived the next afternoon and was really courteous and professional. Thanks, I appreciate your service!

4 years ago

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Martha Milligan Dallas, TX

The electrician whom Liberty sent was informative and courteous and very respectful of my home. Did a fast and efficient job, wore a mask all the time, and cleaned the area when he was finished. I am impressed.

4 years ago

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Guillermo Bautista Santo Domingo Este, 32

This company has been great with all of the services they have given me, the appointment on time, great work from the technician and exelent customer service over the phone, great company.

4 years ago

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Harold Dunn Randlett, OK

Stellar experience with a customer service representative during my call to report an issue with the dishwasher. The technician who performed the repair was also excellent. Special shout out to Jonathan!

5 years ago

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Annabella Wagner Brooklyn, NY

Very speedy response and stress-free repair of my broken refrigerator. I was nervous it would need replacement, but the guy was a real pro and took care of the broken spare part perfectly!

5 years ago

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Silvester Daniel Hingham, MA

Very happy with Liberty Home Guard’s service. Requesting appointments are super simple, tech’s are pros, and clean up after themselves. All three of my claims were handled within days of me notifying them.

5 years ago

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Paul Kelley Commack, NY

We have had 3 claims filed thus far. And all of them were resolved very quickly. We are definitely happy about the investment in our Liberty Total Home Guard policy, happy to have the peace of mind.

5 years ago

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Patricia Cook Jersey City, NJ

We needed an electrician to fix an outlet. From scheduling to completion, everything was quick and easy. The rep came the very next day and did his work quickly and professionally.

5 years ago

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Denise Gaskins-Pena

The Customer Service Agent, Brad S., did an excellent job explaining the plans and discounts offered. I signed up immediately. I'm waiting to see how the repair/replacement phase goes. Customer service is excellent.

5 years ago

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Brian Ford Fort Worth, TX

We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!

5 years ago

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Mark Bennett Jersey City, NJ

Liberty Home Guard offers amazing and very responsive service. Customer service is caring, attentive and guys always follow up to make sure all is taken care of. Absolutely responsive!

5 years ago

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Olivia Mosley ,

I have worked with LHG for over 2 years now and they have been fair, responsive, and consistent. I would highly recommend them as a service company. They really are home guardians!

5 years ago Edited September 14, 2021

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Don Elliott Anniston, AL

I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement

5 years ago Edited September 14, 2021

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Caleb Douglas Charleston, WV

I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.

5 years ago

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James Scott Park Hills, MO

Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.

5 years ago

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Liza Day Southfield, MI

We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!

5 years ago

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Sebastian Lopez Miami, FL

Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.

5 years ago Edited September 14, 2021

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John Jones , MI

Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.

5 years ago

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James Smith Groton, CT

I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.

5 years ago

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Ronda Backer Atlanta, GA

I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.

5 years ago

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Нarmon Еthan Ellenville, NY

I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

5 years ago

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Tina Sakkal ,

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

6 years ago

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AMY Nimensky Montville, NJ

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

6 years ago

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Robert Damsey Spartanburg, SC

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

6 years ago

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Sharone Chusid New York, NY

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

7 years ago

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Tanya Mcdonald Clinton, MD

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews

7 years ago

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peggy cherry Kings Mountain, NC

I had this company when I first bought my home. I did not have to make a claim so I cannot give them any thing less. I spoke with a Representative before my expired, to renew. She was kind and patient because I asked a lot of questions. It would not be fair to them. The lady whom I bought my home loves them.

3 years ago Edited July 14, 2023

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Joy Headland Surprise, AZ

Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!

3 years ago

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Plamen Ovagemov Las Vegas, Nevada

I had a great experience with Joseph Parker Today. He was very knowledgeable and helpful . Great assistance.

8 months ago Edited July 1, 2026

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Michelle M

When I requested cancellation of my 5-year PREPAID warranty with Liberty Home Guard, they imposed an "Administrative fee" of $355, thus reducing the amount owed from $1,047. to $642. Lesson Learned....Don't pre-pay your warranty. If I had signed-up for monthly payments instead, they would not have had the opportunity to deduct from what is owed. Yes, the policy does refer to a cancellation fee of $50 and an Administrative fee, but the Administrative fee is not articulated, so it leaves the matter open for a "money grab."

10 months ago

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Joy Valles

Liberty should hire more people like Simon Carmona. He always makes sure to really check everything and respectful when talking to you

11 months ago

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Adam Gordon

Short version: I had Liberty Home Guard for 2 years, and canceled because their technician's response times were days out, approval process is terrible, and wasn't worth the hassle for me. Then they tried to bribe me with $200 bucks to give them a good review. Long version: Had Liberty for 2 years, and almost every time I had an issue around the house that was covered under my policy, I'd file a claim and take the necessary steps to get it fixed. The response time for the technicians to set up an appointment usually took a few days, followed by even more days before they could come to my house. In which time I almost always had the problem fixed before the tech even made it to my house. In my situation, we had sub freezing temperatures outside, and my furnace completely stopped working. Technician says they can't come out for at least 4 days! So 4 days with no heat and 2 young kids at home. I call Liberty and they explain I can have my own HVAC repair person come out; they just need to call the approval hotline before repairing anything. So I get my own HVAC tech out the same day, he calls to get approval from Liberty, and they tell us it may be up to 2 days before they can approve any repairs! So I pay out of pocket to get heat running again and begin the process of having Liberty reimburse me. On a roughly +$800 bill, they covered a little over $100 bucks of it, that's it! Telling me I should have gone through their approval process to have gotten more of the repair covered. So I decided I'm done with Liberty. Fast forward 8 months and I get a call from Luis **, Senior Manager at Liberty, talking about a review I had left them, and they'd like to give me some money for my troubles. At first, they wanted to offer me $200 as compensation for my difficult situation. I thought, wow that's nice of them! Well, the $200 dollars also came with a separate agreement they wanted me to sign, with a Non-Disparagement clause pretty much saying I could not leave a bad review, or attempt to persuade people from using their services. AKA a gag order, followed by Luis requiring me to change my review from 1 star to 3 before they would send any "compensation" over. In my opinion, they were trying to buy a good review. So I declined. Come to find out, the review in question wasn't even my review! Some other guy with the exact same name left a bad review! And even after all this trouble, and after telling Luis I was NOT renewing my policy, they automatically renewed my policy anyways and charged my credit card over $600 bucks without my approval. The last conversation I had with Liberty, they called offering to possibly give me even more "compensation" if I could leave them a good review. Which makes me wonder how many good reviews on here are actually bought and paid for using similar tactics. I for one, will never use this company again, and $200 bucks is not nearly enough money for them to stop me from sharing my story.

1 year ago

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Meghan Massengill (Meg)

I strongly advise against purchasing a home warranty from Liberty Home Guard (LHG). Despite paying $629.99 for a warranty and an additional $125 for a technician to diagnose an issue, the company failed to provide meaningful support when my furnace broke during the winter, leaving my family without heat. The claim process with Liberty Home Guard was unnecessarily difficult and frustrating. Despite paying them $754.99 ($629.99 for the warranty and $125 for their technician to diagnose the issue), LHG used the fine print in their terms and conditions to justify offering either $1,000 toward one of the lowest-quality HVAC systems from their suppliers as a replacement for my top-of-the-line unit or a mere $200 if I sourced my own provider and unit. They cited a lack of maintenance records—something I, as a recent homeowner, could not obtain from the previous owners—effectively penalizing me for something entirely out of my control. This requirement is not only impractical for new homeowners but appears designed to exploit a contractual loophole to avoid fully paying legitimate claims. While their agreement explicitly allows for reimbursement at their discretion, LHG refused to honor their $2,000 coverage limit and instead relied on technicalities to minimize payouts. This leaves customers like myself to shoulder the financial burden for critical home repairs. New homeowners beware—make sure you read the fine print in their contract and have maintenance records for all covered items, or you risk being denied meaningful support. After the denial of increasing my reimbursement, I left a negative review on Consumer Affairs, which prompted LHG to call me and offer an "elevated refund" -but only if I signed a "settlement and release agreement". This behavior demonstrates their prioritization of silencing dissatisfied customers over providing the service they promise. LHG promotes itself as a customer-focused company with comprehensive coverage, but my experience has been the exact opposite. Their business practices are misleading and exploitative, prioritizing profit over customer well-being. This lack of support in a time of urgent need has caused significant financial and personal stress for my family. I am currently filing formal complaints with the BBB and the North Carolina Department of Insurance to hold Liberty Home Guard accountable for their failure to show empathy and act ethically in a time of need. I strongly caution anyone considering this company to look elsewhere for a reliable and trustworthy home warranty provider.

1 year ago

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Larry Patterson

I talked to Jesus Gomez and he resolved my questions in a very timely and friendly manner! Keep this guy around! I am a plumber/ contractor for Liberty.

1 year ago

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Kseniia Chursina

Alex C is great! He is always competence and helpful. He makes everything easy and is quick to solve any problem. I really appreciate his help and highly recommend him!

1 year ago Edited December 16, 2024

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Diamond Plumbing

RAY WAS WONDERFUL TO WORK WITH. HE WAS GREAT AT EXPLAINING WHAT THE JOB ISSUES WERE AT GETTING THE JOB SENT OVER QUICKLY. IT WAS A PLEASURE WORKING WITH HIM.

1 year ago

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Nathan Dunn

All I have to say is Ronald S, and Franklin A. Are just so wonderful to work with. If you have any issues they will be there to help you through the whole process.

1 year ago Edited December 12, 2024

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Info@ Teleios LLC

Ronald S did a great helping us with our company. Made sure we were up to date and had everything we need to operate as a company with LHG efficiently.

1 year ago

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La'Tasha Hughes

Alex C, Lynn C and gave us excellent customer service. He went above and beyond to make sure he took care of our issue and he was extremely courteous and kind.

1 year ago Edited December 5, 2024

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Cedar Creek

Liberty Home Guard is top notch. Their systems and processes are top notch. Great communication. Jeff L was professional and made my experience amazing.

1 year ago

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Adam Hamilton

Hannah C helped us on the job that was assigned to us, she followed through till the end and got us the information needed. she has a nice energy whenever she is on the call

1 year ago

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Fiona Lugambwa

Abby Reyes is one of the best, she has excellent customer service skills.Thank you for all your assistance Abby. Much appreciated. Fiona @Harmony Contracting LLC

1 year ago Edited December 9, 2024

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Jermaine Watson

Selenia C Thank you very much for being kind and incentive to my needs to get our customer taken care of with your professionalism and great customer service

1 year ago

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Maraj Ramlal

JP L. is a fantastic person to work with. It was our first time working through a claim and JP was very helpful, patient and understanding. Thank You JP we appreciate it!!

1 year ago

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Rennova Solutions

We have had a wonderful experience working with Liberty Home Guard, their agent Abby R has been very helpful, she is very polite and always have a great attitude.

1 year ago Edited November 15, 2024

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Sophia Page

Woodley L. was outstanding and incredibly helpful as a vendor for your team. I genuinely appreciate how seamless and efficient it was to get things done. Thank you!

1 year ago

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Alfonso Elias

I spoke with Olivia C today, she is awesome! She is very nice and kind and she made sure I didnt have anyother concerns before we hung up. She is doing a great job! Kevin M

1 year ago Edited December 16, 2024

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Ray Taylor

Woolley was a very helpful agent I’ve spoken with within the LHG network. He was very helpful & solved any problem and question I had with repairs work orders , Thanks!

1 year ago

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