Liberty Home Guard Reviews

I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.

Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.

We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!

Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.

Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.

I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.

I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.

I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews

Camilo Marte Is very professional and knowledgeable. Great service.

Simon C provided excellent service when speaking with him today at Liberty home guard. Thanks again

Simon C was my point of contact and he was really helpful. I recommend Liberty Home Guard to everyone.

After I called it was four days for technician to show up. A part was ordered that took several days to show up. It took several days for technician to show up to put on part. The control board did not fix problem (Saturday). Monday I called Liberty and was told the department that reviews reports from technicians will two to three days. I was charged for the installation of the part that did not work. What a circus.

I strongly advise against purchasing a home warranty from Liberty Home Guard (LHG). Despite paying $629.99 for a warranty and an additional $125 for a technician to diagnose an issue, the company failed to provide meaningful support when my furnace broke during the winter, leaving my family without heat. The claim process with Liberty Home Guard was unnecessarily difficult and frustrating. Despite paying them $754.99 ($629.99 for the warranty and $125 for their technician to diagnose the issue), LHG used the fine print in their terms and conditions to justify offering either $1,000 toward one of the lowest-quality HVAC systems from their suppliers as a replacement for my top-of-the-line unit or a mere $200 if I sourced my own provider and unit. They cited a lack of maintenance records—something I, as a recent homeowner, could not obtain from the previous owners—effectively penalizing me for something entirely out of my control. This requirement is not only impractical for new homeowners but appears designed to exploit a contractual loophole to avoid fully paying legitimate claims. While their agreement explicitly allows for reimbursement at their discretion, LHG refused to honor their $2,000 coverage limit and instead relied on technicalities to minimize payouts. This leaves customers like myself to shoulder the financial burden for critical home repairs. New homeowners beware—make sure you read the fine print in their contract and have maintenance records for all covered items, or you risk being denied meaningful support. After the denial of increasing my reimbursement, I left a negative review on Consumer Affairs, which prompted LHG to call me and offer an "elevated refund" -but only if I signed a "settlement and release agreement". This behavior demonstrates their prioritization of silencing dissatisfied customers over providing the service they promise. LHG promotes itself as a customer-focused company with comprehensive coverage, but my experience has been the exact opposite. Their business practices are misleading and exploitative, prioritizing profit over customer well-being. This lack of support in a time of urgent need has caused significant financial and personal stress for my family. I am currently filing formal complaints with the BBB and the North Carolina Department of Insurance to hold Liberty Home Guard accountable for their failure to show empathy and act ethically in a time of need. I strongly caution anyone considering this company to look elsewhere for a reliable and trustworthy home warranty provider.

Alex C is great! He is always competence and helpful. He makes everything easy and is quick to solve any problem. I really appreciate his help and highly recommend him!

RAY WAS WONDERFUL TO WORK WITH. HE WAS GREAT AT EXPLAINING WHAT THE JOB ISSUES WERE AT GETTING THE JOB SENT OVER QUICKLY. IT WAS A PLEASURE WORKING WITH HIM.

All I have to say is Ronald S, and Franklin A. Are just so wonderful to work with. If you have any issues they will be there to help you through the whole process.

Ronald S did a great helping us with our company. Made sure we were up to date and had everything we need to operate as a company with LHG efficiently.

Liberty Home Guard is top notch. Their systems and processes are top notch. Great communication. Jeff L was professional and made my experience amazing.

Abby Reyes is one of the best, she has excellent customer service skills.Thank you for all your assistance Abby. Much appreciated. Fiona @Harmony Contracting LLC

Selenia C Thank you very much for being kind and incentive to my needs to get our customer taken care of with your professionalism and great customer service

Woodley L. was outstanding and incredibly helpful as a vendor for your team. I genuinely appreciate how seamless and efficient it was to get things done. Thank you!

I spoke with Olivia C today, she is awesome! She is very nice and kind and she made sure I didnt have anyother concerns before we hung up. She is doing a great job! Kevin M

Woolley was a very helpful agent I’ve spoken with within the LHG network. He was very helpful & solved any problem and question I had with repairs work orders , Thanks!

Woodly is amazing to collaborate with he’s always positive and always helpful. On top of the way he wakes it a very smooth transition to handle the tasks at hand.

Jeff Luna, Great servie when working with him, Fully recommended 100% jeff and JP both fantastic fellas, Always put our team as a priority. -USAPLUMBING

Had excellent service from the customer service reps such as Galileo G., who always make the process fast and easy. Not to mention they are always kind and helpful.

My AC went out so I filed a claim with LHG. After 6 days they could not find an AC tech. LHG called and emailed me several times telling me if I used the reimbursement program, where I find a tech and LHG reimburses me. I finally decided to do the reimbursement. I called a local tech who came the same day and diagnosed the issue. I then called LHG and they spoke with the tech who informed them of the issue and the repair cost. LHG approved everything. The repair cost $500. shortly after LHG resolution department contacted me and informed that they would only "reimburse" me $250. as per their policy. Prior to accepting the do the "reimbursement" program I asked the specifically if they would "reimburse" Me the full amount. LHG informed me that once approved, they will reimburse me the full amount within one day. Everything was approved, I did everything in accordance with LHG guidance. and they refuse to reimburse me the full amount. DON'T trust them & DON'T purchase a home warranty from this company.

Abigail M Today I was assisted by this very professional and very polite young lady. She answered any questions I had and helped me a lot. Liberty has great, great staff.

LHG sent tech out to inspect HVAC that wouldn't heat. Tech recommended full replacement. LHG quoted equipment and installation. I paid LHG their requested amount. After payment I was told that the carrier equipment I'd paid for wasn't available and they switched me to goodman. Fast forward months and tech arrives to perform installation of replacement 3 zone system. 14 hours later tech leaves and immediately threatens to take a lien out on my home for work that wasn't completed. Liberty chose to pay tech even though work wasn't marked as completed and I'd literally called them to verify that as well. Now LHG is refusing to finalize the installation their provided tech never finished and are taking months to finalize a "dispute". LHG has asked that I pay an additional $1700 to finalize the installation I'd already paid for because the technician they chose to use wasn't licensed in the state I'm in and they paid the tech prior to work being completed. Instead of taking accountability for their actions, they instead expect me to cough up another nearly $2k for an installation that was done incorrectly, could be damaging my equipment AND is damaging my home through excessive moisture generation due to improperly sealed and insulated equipment and ducting. Worked with LHG for months to try to get them to finish the install to no avail. Caveat Emptor. VERIFY the license and insurance information of any vendor they send to your home. I only found out about this after I was forced to contact the HVAC board to try to get additional information. The tech provided by LHG wasn't licensed and LHG has refused to provide his license or insurance information now for more than 3 mohths.