Liberty Home Guard: Read 836 User Reviews From Real Homeowners

star star star star star

Roxanne Burton Ridgewood, NY

Charles was super helpful answering my questions about coverage and the claims process when my clothes dryer broke. He also gave me some tips on maintaining the unit and keeping the lint filter clean.

4 years ago

Reply from Liberty Home Guard

Roxanne, thank you for the kind words and the high rating! Charles will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

star star star star star

Ulysses Turner Wellington, FL

The contractor gave valuable advice, arrived on time, and wore a mask. He fixed the leaky sink within an hour and cleaned the space when he was finished. Happy with the service.

4 years ago

Reply from Liberty Home Guard

Ulysses, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

Ethan McDaniel Irvine, CA

Fixed the pool pump last week with Liberty - no issues or stress. All was handled by the Liberty team, and all I had to do was ensure someone was home when the technician arrived.

4 years ago

Reply from Liberty Home Guard

Ethan, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

Patricia Goodwin Newport News, VA

I ended up using my Liberty Home Guard Warranty more than I thought I would. They came through every time for all my appliance fixes that I needed without any stress, delays, or hassle. I recommend them to everyone I know.

4 years ago

Reply from Liberty Home Guard

Patricia, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

ANNE MUNN Dearborn Heights, MI

I can only speak of Brad... very concise and professional. I will be seeking him out when I'm ready to purchase services. I will also refer friends, he is a polite young man.

4 years ago

Reply from Liberty Home Guard

Anne, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

star star star star star

Esther Crawford Albemarle, NC

Liberty jumped into action super quickly when we had a pipe burst. They rerouted a plumber in the field who was at my home within the hour. Needless to say, my family and I were seriously impressed. Great job Liberty!

4 years ago

Reply from Liberty Home Guard

Esther, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

Arnold Haynes Mobile, AL

Love being enrolled with LHG. Every time I put in a service request, within a super short period of time I know who will be coming to my home to address my problems. Service has always been stellar and professional.

4 years ago

Reply from Liberty Home Guard

Arnold, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

Lillian Lamb Fenton, MO

My swimming pool pump was leaking. I reached out to LHG, and they sent me the technician the next day. He was professional and fixed the leakage right away. Very happy to have my warranty!

4 years ago

Reply from Liberty Home Guard

Lilian, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

Peter Little Clarksville, TN

Excellent service, the technician was very helpful and explained in detail what went wrong with our dishwasher. Very honest, hard-working technician, and great customer support. Will recommend.

5 years ago

Reply from Liberty Home Guard

Peter, thank you for the kind words and the high rating!

Apr. 14th, 2022

star star star star star

David Robinson New York, NY

I have nothing but positive things to say about Liberty Home Guard. After fixing our leaking garbage disposal, they followed up with me to make sure the experience was satisfactory.

5 years ago

star star star star star

Sherry Dougherty Atlantic City, NJ

Ever since I purchased the Total Home Guard coverage I’ve submitted 4 claims and all went pretty smoothly. Only one claim took a week but the other 3 were within 48 hours, and I was very happy.

5 years ago

star star star star star

Zayn Crabs Denver, CO

Everything was as promised. Speedy service and great communication. We were in the know about our washing machine replacement, and it happened really quickly. We appreciate it, Liberty!

5 years ago

star star star star star

Debbie Winters Aberdeen, MD

My dishwasher started leaking, and LHG managed to send me a repairman promptly. He arrived the next afternoon and was really courteous and professional. Thanks, I appreciate your service!

5 years ago

star star star star star

Martha Milligan Dallas, TX

The electrician whom Liberty sent was informative and courteous and very respectful of my home. Did a fast and efficient job, wore a mask all the time, and cleaned the area when he was finished. I am impressed.

5 years ago

star star star star star

Guillermo Bautista Santo Domingo Este, 32

This company has been great with all of the services they have given me, the appointment on time, great work from the technician and exelent customer service over the phone, great company.

5 years ago

star star star star star

Harold Dunn Randlett, OK

Stellar experience with a customer service representative during my call to report an issue with the dishwasher. The technician who performed the repair was also excellent. Special shout out to Jonathan!

5 years ago

star star star star star

Annabella Wagner Brooklyn, NY

Very speedy response and stress-free repair of my broken refrigerator. I was nervous it would need replacement, but the guy was a real pro and took care of the broken spare part perfectly!

5 years ago

star star star star star

Silvester Daniel Hingham, MA

Very happy with Liberty Home Guard’s service. Requesting appointments are super simple, tech’s are pros, and clean up after themselves. All three of my claims were handled within days of me notifying them.

5 years ago

star star star star star

Paul Kelley Commack, NY

We have had 3 claims filed thus far. And all of them were resolved very quickly. We are definitely happy about the investment in our Liberty Total Home Guard policy, happy to have the peace of mind.

5 years ago

star star star star star

Patricia Cook Jersey City, NJ

We needed an electrician to fix an outlet. From scheduling to completion, everything was quick and easy. The rep came the very next day and did his work quickly and professionally.

5 years ago

star star star star star

Denise Gaskins-Pena

The Customer Service Agent, Brad S., did an excellent job explaining the plans and discounts offered. I signed up immediately. I'm waiting to see how the repair/replacement phase goes. Customer service is excellent.

5 years ago

star star star star star

Brian Ford Fort Worth, TX

We have had very good service from LHG. The customer service reps have been very considerate of scheduling and communication, and the technicians they have sent follow covid protocols. We are satisfied so far!

5 years ago

star star star star star

Mark Bennett Jersey City, NJ

Liberty Home Guard offers amazing and very responsive service. Customer service is caring, attentive and guys always follow up to make sure all is taken care of. Absolutely responsive!

5 years ago

star star star star star

Olivia Mosley ,

I have worked with LHG for over 2 years now and they have been fair, responsive, and consistent. I would highly recommend them as a service company. They really are home guardians!

5 years ago Edited September 14, 2021

star star star star star_border

Don Elliott Anniston, AL

I purchased a 10 year contract for $7000. 3 months after purchase I called to get my washer repaired. After some minor details and issues the repair request was completed. Aaron G from account service, brand management, successfully competed a suitable agreement

5 years ago Edited September 14, 2021

star star star star star

Caleb Douglas Charleston, WV

I had a couple of problems with my master bath. The Liberty Home Guard technician who was sent to my apartment fixed all of my issues quickly and cleanly. I was delighted with the service.

5 years ago

star star star star star

James Scott Park Hills, MO

Jonathan did a great job explaining the terms of the policy to us. Helped us get our claim filed and attended. A repairman came out and handled everything for our fridge. Satisfactory experience.

5 years ago

star star star star star

Liza Day Southfield, MI

We've had 2 claims since we moved into our house last year. Each time Liberty Home Guard has done a fantastic job of getting our problems solved quickly! So glad we bought our total guard plan!

5 years ago

star star star star star

Sebastian Lopez Miami, FL

Although I haven't had many issues with the house, whenever I did have an issue, Liberty Home Guard was there. Always easy to deal with their personnel and very responsive to my needs.

5 years ago Edited September 14, 2021

star star star star star

John Jones , MI

Liberty home guard is great. They touched base with me to see if my refrigerator was fixed the day after the repair person came to my home. Nice to see a home warranty company that actually cares.

5 years ago

star star star star star

James Smith Groton, CT

I just had a positive experience with these guys. I had a problem with my pool and sump pump, and their reps were able to handle both issues on time for me, hassle-free. Appreciated.

5 years ago

star star star star star

Ronda Backer Atlanta, GA

I’ve been working with these guys for 3 years and it's been nothing but good experiences. I am very satisfied with the work that they do, and the premium prices that they charge are fair.

5 years ago

star star star star star

Нarmon Еthan Ellenville, NY

I've had only positive experiences with this company. I've filed claims with them and I've always been satisfied with the outcome. I would definitely recommend them to my friends and family.

6 years ago

star star star star star

Tina Sakkal ,

In all honest i am extremely satisfied with Liberty's Team. I’ve been with them for a couple months now, and they are so helpful and customer friendly. i recommend Liberty to all. Good WorkGuys !!

6 years ago

star star star star star

AMY Nimensky Montville, NJ

As soon as I called Liberty Home Guard to report a broken oven, they responded immediately. The next day my oven was repaired by an extremely professional repairman. Would definitely recommend Liberty Home Guard to everyone!

6 years ago

star star star star star_border

Robert Damsey Spartanburg, SC

Spoke with Max very Knowledgeble about the problem I was having with the thermostat and explained in great detail why some days in extreme heat and humidity would continue to run until you shut it off manually. This is correct. Thermostat works well Thank him for his courteous reply

7 years ago

star star star star star

Sharone Chusid New York, NY

They’ve been our provider for the past few months. So pleased with their service I referred my parents and they took out a policy as well. Very pleased with the level of service they provide. Thank you!

7 years ago

star star star star star

Tanya Mcdonald Clinton, MD

Alex was very knowledgeable about the home warranty. He wasn’t pushy like some of the other companies. He allowed me to do my own research. I did notice that BBB had grate reviews

7 years ago

star star star star star

Chris Stark St Louis, Missouri

Very nice and professional and was helpful

2 months ago

star star star star star

Jan Aka Sunnyvale, California

Best company and Rocky P. great representative

2 months ago

star star star star star

Appliance Wiz Ramapo, New York

I worked with Rocky Phillips of Liberty Home Guard, very good experience

3 months ago

star star_border star_border star_border star_border

Texas San Antonio, Texas

A/C went out, we live in South Texas and it is June. Going on six days now, Liberty Home Guard says they are expediting claim, but still no resolution.

3 months ago

star star star star star

Joseph Pilaccio Hicksville, New York

Thanks Rocky P. for all your help! We appreciate your hard work!

3 months ago

star star star star star

Quentin Dulaney Atlanta, Georgia

Joseph P. is very professional, honest and straight forward. Amazing

3 months ago

star star star star star

Beant Benipal Edgecliff Village, Texas

Work for me, great, I highly recommend they have to must try

3 months ago

star star star star star

peggy cherry Kings Mountain, NC

I had this company when I first bought my home. I did not have to make a claim so I cannot give them any thing less. I spoke with a Representative before my expired, to renew. She was kind and patient because I asked a lot of questions. It would not be fair to them. The lady whom I bought my home loves them.

3 years ago Edited July 14, 2023

star star star star star

Joy Headland Surprise, AZ

Over the past couple years, we have used Liberty home guard for our appliances. They have been prompt and professional, and Emily always reaches out to us to make sure that the technician did what he was supposed to do and arrived on time. Definitely would recommend this company and have!

3 years ago

star star star star star

Haleem Butler

Simon from account management/Vendor Relations handle a pressing matter for us with great clarity and swift action. Thank you!

10 months ago

star star_border star_border star_border star_border

Samer Hamid

Stay away from Liberty Home Guard — they’re a rip-off. I filed a claim on September 8, 2025, to have my refrigerator repaired, and as of October 29, 2025, it still hasn’t been fixed. I eventually had to hire my own technician, which cost me $575. Liberty Home Guard only agreed to reimburse $149, and they also charged a nonrefundable $125 claim fee. Claim number: RF-20849518**

10 months ago

star star_border star_border star_border star_border

Adam Gordon

Short version: I had Liberty Home Guard for 2 years, and canceled because their technician's response times were days out, approval process is terrible, and wasn't worth the hassle for me. Then they tried to bribe me with $200 bucks to give them a good review. Long version: Had Liberty for 2 years, and almost every time I had an issue around the house that was covered under my policy, I'd file a claim and take the necessary steps to get it fixed. The response time for the technicians to set up an appointment usually took a few days, followed by even more days before they could come to my house. In which time I almost always had the problem fixed before the tech even made it to my house. In my situation, we had sub freezing temperatures outside, and my furnace completely stopped working. Technician says they can't come out for at least 4 days! So 4 days with no heat and 2 young kids at home. I call Liberty and they explain I can have my own HVAC repair person come out; they just need to call the approval hotline before repairing anything. So I get my own HVAC tech out the same day, he calls to get approval from Liberty, and they tell us it may be up to 2 days before they can approve any repairs! So I pay out of pocket to get heat running again and begin the process of having Liberty reimburse me. On a roughly +$800 bill, they covered a little over $100 bucks of it, that's it! Telling me I should have gone through their approval process to have gotten more of the repair covered. So I decided I'm done with Liberty. Fast forward 8 months and I get a call from Luis **, Senior Manager at Liberty, talking about a review I had left them, and they'd like to give me some money for my troubles. At first, they wanted to offer me $200 as compensation for my difficult situation. I thought, wow that's nice of them! Well, the $200 dollars also came with a separate agreement they wanted me to sign, with a Non-Disparagement clause pretty much saying I could not leave a bad review, or attempt to persuade people from using their services. AKA a gag order, followed by Luis requiring me to change my review from 1 star to 3 before they would send any "compensation" over. In my opinion, they were trying to buy a good review. So I declined. Come to find out, the review in question wasn't even my review! Some other guy with the exact same name left a bad review! And even after all this trouble, and after telling Luis I was NOT renewing my policy, they automatically renewed my policy anyways and charged my credit card over $600 bucks without my approval. The last conversation I had with Liberty, they called offering to possibly give me even more "compensation" if I could leave them a good review. Which makes me wonder how many good reviews on here are actually bought and paid for using similar tactics. I for one, will never use this company again, and $200 bucks is not nearly enough money for them to stop me from sharing my story.

1 year ago

Liberty Home Guard Reviews