Liberty Home Guard: Read 554 User Reviews From Real Homeowners

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Nelson Reny New York, NY

Michael, from the Liberty call center worked with us hand in hand during our last claim. Frankly, the experience has been totally unlike any other I’ve had with home warranty companies. I’m regularly getting text messages from them with updates and it is super easy to get them on the phone if I need to speak with them. They were not pushy. Instead they were informative and professional.

1 year ago

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Alfreda Hall Washington, DC

The agents I’ve spoken with at Liberty Home Guard have consistently impressed me. I don’t remember all their names but I’ve never spoken with anyone there who gives me the run around or tries to shirk their responsibilities. They’ve handled all my claims in a jiffy and they follow up after to make sure you're happy with the results–thank you Emily! All but one of my repairs were fully covered by Liberty and that one uncovered one, they paid out half the cost as a courtesy, still saving me money. Thank you!

1 year ago

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Duncan Bailey Morgantown, PA

Over the past 3 years I’ve submitted 5 claims with them. I’ve had 2 of those claims take longer than two weeks. One was for a full Air Conditioning replacement and I saved about $2,000 on that because of Liberty. The other was for our refrigerator and the unit was backordered. Besides for those 2 claims taking longer than I would have liked, the other 3 claims were not only covered but also all handled within 4 days. Even though they don’t have a perfect record I’m still giving them a positive review here because I know they’re a company that gives a darn about their customers.

1 year ago

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Todd Gough Weehawken, NJ

I called to submit a claim and was connected with Brian on the Liberty Home Guard team. About 45 minutes after that conversation, he called me back letting me know that they were actually able to get a heating technician out to my home that very same day due to another job being rescheduled. The technician showed up on time and did good work. He took care of the terrible noise we were experiencing and explained to us how we can avoid it happening again in the future. 5/5. I sincerely appreciate all that you do and have done for me and my home.

1 year ago

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Eric Moss Miami, FL

I spoke with Lauren who handled my last two claims. She is both dependable, very smart, and always easy to communicate with. Submitting a claim is quite easy with Liberty, and in these past two cases, she responded very quickly. The last claim was for a pipe that was clogged and Liberty had the entire job done in about 40 hours. Based on my last two experiences, I'd highly recommend getting a coverage plan with Liberty.

1 year ago

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Christopher Keenan

I was delighted with the service Liberty provided for the claim I submitted about a week ago. My bathtub was leaking and they had a plumber at my house the next day. He did a phenomenal job fixing the leaking pipe and he seems to have completely resolved the issue. I did not appreciate how helpful a home warranty could be but now that I needed them and they stepped up, I can confidently recommend Liberty as the top choice.

1 year ago

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Clarissa Blomfield New York, NY

Last time I filed a claim, I had someone at my door within 48 hours fully prepped with all spare parts. I know because the control board needed to be replaced (according to the tech) but he said that Liberty already gave him all the information about the unit so he knew what components to bring, again this is what the technician told me. It is always a breath of fresh air to work with a company that takes their clients’ needs seriously and solves problems.

1 year ago

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Cullen Thompson New York, NY

I am delighted with how the recent repair of my oven went. I submitted the claim because it was not heating up. The customer service agent asked me a few questions and three hours later a repairman was at my house to take a look. He said he brought a bunch of spare parts and he was able to switch the heating element out right then and there. Within 4 hours of calling Liberty, even though my oven was experiencing a major issue, they had it up and running perfectly again. Well done.

1 year ago

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Scarlett Edwards Chicago, IL

Customer service team is polite and respectful. They process claims quickly and cover claims fairly, which is infinitely more than I can say of the past two home warranty companies I’ve had. I’ve had one claim that went uncovered, which was understandable because the issue began before the policy started. Otherwise the claims have been covered.

1 year ago

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Farrah Collins New York, NY

When I called to register a claim because under my sink was leaking, I got on with a representative named Michelle who was very competent. She asked me a few questions and took detailed notes, which I know she did because the plumber who arrived actually told me that he knew everything he needed about the issue without asking me anything because he had such detailed notes from the “intake rep”. The whole claim took two days to resolve, which in my experience, is extremely fast for a home warranty company. Thank you Liberty Home Guard!

2 years ago

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Daniela Spencer Minneapolis, MN

We have been loyal customers of Liberty Home Guard and are on our fourth year after renewing our policy three times. We’ve submitted about a dozen claims and while not all were perfect, or covered for that matter, I can confidently recommend them. First off, compared to other home warranty companies the difference is night and day. They process claims quickly, again generally, and they almost always have saved us money on the work they’ve facilitated. I think to date, we’ve saved over $6,000 since signing up. Their policy definitely has value to me and my family.

2 years ago

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Larry Crist New York, NY

Once I submitted my claim through the portal, Simon called me right away and asked me a few follow up questions to get a clearer understanding on the issue we were having with our refrigerator. Once we were done, she told me that the repairman would be at our house the next day. As promised, the repairman came on time and fixed the issue on that first visit. The repair was covered in full so outside of our deductible we did not have to come out of pocket.

2 years ago

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Torres Stewart New York, NY

I am very satisfied with the service Liberty Home Guard provided us. They replaced my refrigerator within two days and made sure everything was working properly. Abigail in their customer service department was sweet and did not keep us waiting too long on the phone when we had a question on our claim. It is nice to finally have a home warranty service we can rely on.

2 years ago

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Doug Wallen New York, NY

Wonderful service with extremely competent and helpful staff (thank you Abigail). On my first claim, it took less than 24 hours to get it all sorted out. They replaced my dryer and it didn’t cost me a dime besides for my $100 deductible. I am very happy to recommend Liberty to others and certainly plan to be using them again next year. Thank you to everyone.

2 years ago

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Jenny Pitcher New York, NY

Another claim handled well by Liberty Home Guard. They replaced my Oven but it broke again (I think because of the wiring in my home). But when it needed to be replaced agin, not only did they cover it but they sent an electrician to check the wiring and also covered that work. Easy to use service and no nonsense with their coverage, which is why I’m giving them five stars.

2 years ago

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Luke Braswell

Within two hours of speaking with Liberty Home Guard’s customer service agent Brian, their technician arrived at our home. We absolutely did not expect it to go that fast, in fact we were away and the technician politely waited around for 15 minutes for us to get back home, after he called us to let us know he arrived. He took care of our dryer in that first visit. Definitely a positive claims experience with them.

2 years ago

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Muriel Fane Miami, FL

My microwave broke and without even needing to send a repairman, Liberty Home Guard ordered me a new microwave and had it at my house two days later. They also made sure to have a repairman at my house the day the unit arrived so that they could facilitate installation. Gabby did a great job following up with me after the claim which I appreciated from them, checking up on me and confirming everything. I appreciate a thorough approach when it comes to a service I subscribe to.

2 years ago

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Mark Kirby New York, NY

Just wanted to say thank you to Lorraine who helped resolve my claim. We had an active leak and I needed someone over to my house STAT. I spoke with Lily who was somewhat helpful and I’m grateful she got me on with Lorraine, her supervisor who was able to help be get my claim expedited. Luckily the issue was completely taken care of that very same day.

2 years ago

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Marylou Beasley New York, NY

I’ve had an Appliance Guard warranty with Liberty for the past 4 years and so far it has been smooth. During my tenure with them, I’ve had my oven, refrigerator, and dishwasher replaced. All in, saved $1,400. Every time something breaks - Liberty has been there standing behind me. They’re product is cost-effective and practical. I plan to renew this year for the fourth time.

2 years ago

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Nelson Barker New York, NY

I’ve had 8 claims so far with Liberty Home Guard (I have 2 properties covered with them). For each claim and each property they’ve done a great job providing service. Some claims they are able to resolve within days, and other more complicated ones within weeks but I’ve saved a ton in terms of my own time and money. I 100% will renew with them when my policy expires next year.

2 years ago

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Eric Bailey New York, NY

We have really high end appliances and my friend recommended we go with Liberty Home Guard as they had done a great job with her Subzero fridge so we did. 3 months after signing up with them, our Viking Oven broke and we submitted a claim. They had a Viking Certified repairman at our house two days later. Unfortunately his prognosis was that the oven would need to be replaced. I called Liberty and they said they would make sure to get us the best rate possible and provide the full amount of coverage under the contract. We ended up saving $5,000 on the new oven!

2 years ago

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Amos Lewis New York, NY

They are persistent and not afraid to communicate with you and follow up even if it is bad news. On my last heating claim they had a repairman assigned to me within the first day but the next day I got a call that he had to cancel. They told me that I was free to choose my own technician of my own accord, which I went ahead and did. I had that technician call them after diagnosing my unit and Liberty approved the $500 repair in full.

2 years ago

Reply from Liberty Home Guard

Amos, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Ella Hurst Duluth, GA

We submitted a claim on our refrigerator. Turns out the issue was quite simple and we just had to unplug our refrigerator for a reset to then let it thaw. The technician that Liberty sent us gave us some great additional advice on how to maintain our fridge and troubleshoot if there are any issues with it in the future. After letting the fridge be unplugged for a day, it was good as new.

2 years ago

Reply from Liberty Home Guard

Ella, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Tina Martinez Chicago, IL

We had a sink that was clogged up. Crazy as it sounds, within an hour of me calling in, there was a plumber at our home. Jake explained that they had someone in the area and he was going to see if he could redirect him after his job to come to our house. Super convenient and pleasant first claim experience. I hope this standard of speed and service continues on our future claims.

2 years ago

Reply from Liberty Home Guard

Tina, thank you for the kind words and the high rating! Jake will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Shari Morton New York, NY

I am happy with their level of service on the 3 repair jobs and 4 replacement jobs Liberty Home Guard has facilitated on our properties. On our latest claim, which was for our refrigerator which just needed to get repaired, Liberty’s team had it working within 18 hours of our initial call. We will continue to recommend Liberty to all our friends. I also want to mention that Jasmine has been very supportive and helpful for 3 of these 7 claims, so I want to express my gratitude to her as well.

2 years ago

Reply from Liberty Home Guard

Shari, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kevin Garrison New York, NY

I have been happy with Liberty Home Guard every time I’ve had to interact with them, whether it was for a claim, to add a new property, or just for general questions/items (such as updating my billing plan.) Their service provider partners also seem to be more organized than other companies I’ve used. I also want to mention that Lorraine from the Liberty Team has been super helpful and always seems to be available when I need her help. Thank you Lorraine and Liberty Team!

2 years ago

Reply from Liberty Home Guard

Kevin, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Dolly Backer Dyersburg, TN

Had a problem with my oven that was addressed and fixed in 3 days. Two months prior to that, I had a problem with the hot water in my house and my system had to be fully replaced. It took Liberty Home Guard 8 days to get the new heater to my house and installed, which was not so bad. The platform that Liberty Home Guard provides its customers is very user friendly. Overall I am happy with their service.

2 years ago

Reply from Liberty Home Guard

Dolly, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Brandon Evans Pharr, TX

The tech arrived 30 minutes later than the appointment was set. However, based on my experience, usually technicians are pretty tardy so I actually think that arrival time is pretty solid. He checked the garbage disposal and informed me that I needed a new one, which he had in his car. I will circle back as I have more claims and update this review.

2 years ago

Reply from Liberty Home Guard

Brandon, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Debra Karam Phoenix, AZ

We haven't used the home warranty yet, so can't rate performance, but we give high marks to our account rep, Brad S. He walked us through the process, was very informative, patient, and answered all of our questions. We purchased two home warranties from him and look forward to a good relationship with Brad and Liberty Home Guard. We liked the BBB rating of "A" as well.

3 years ago

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Frank Dean Miami, FL

The faucet in my kitchen was leaking like a geyser and making a huge mess, called Liberty Home Guard and although leaks as per their agreement are not covered, they didn’t run from the problem and instead extended a courtesy and dispatched a technician who came out and fixed it in 30 minutes, they took a fee of $85, but it was fine. Happy nonetheless.

3 years ago

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Joanna Golden Wilmington, DE

Happy with my total home guard plan. It was super easy to get enrolled with them, the rep was very knowledgeable and easy to speak with. He was patient and explained every part of the coverage including what is and isn’t covered. The rep helped me choose the coverage that was best for my home’s needs. So far I am happy with their service. I am hopeful that the claims process will go as smoothly.

3 years ago

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ugohorn Wharton, TX

I just called Liberty Home Guard and was fortunate enough to talk to Brad S., in which he took his time to explain the different programs that they offer. He was very patient with me & my wife and answered all of our questions. Once we decided which program would work for us Brad helped us to get started. Excellent customer service experience. Thank you Brad

3 years ago

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Denise Golden Mesa, AZ

Brad S. was informative and helpful regarding plan options. In addition, he offered a veteran plan for us with a flexible payment option that put my husband’s mind at ease. We appreciate that you are u.s based with a quick service call turn around time if we need to use our plan. I read good reviews on your company, and Brad made us feel in good hands.

3 years ago

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Arlene D'Ambrosia Whiting, NJ

My representative is Brad S. He went above and beyond with my initial phone call of questions and concerns. My main interest on a Home Warranty plan is the sewer and main water lines leading to the home, since not all companies offer that. He patiently and politely helped me and informed me with information other companies didn’t. I wasn’t rushed. He answered all my concerns I was impressed because he didn’t read off a script as other companies did. I’m very pleased. I would recommend Brad to others.

3 years ago

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Susan Campbell Sterling Heights, MI

Liberty Home Guard has been great! Highly recommend them to anyone looking for a quality home warranty. They do exactly what they say they will do, are very courteous, and have always been very helpful with every claim we submit, big or small. We have referred it to numerous coworkers, friends, and family members and will continue to do so. I suggest you do the same, call in and ask for Jonathan M.

3 years ago

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Mickey Lieberman Overland Park, KS

They deducted the service fee over 1 week before any service was scheduled. Then after several days, they send me an email with the name and number of the plumbing company. I call the plumbing company to find out when they will be here and I am informed by the owner of plumbing company that they DO NOT work with Liberty Home Guard! So I am out 75.00, I called LHG to complain and requested someone call me ASAP. After 3 hours, there has been NO return phone call to address this problem.

4 years ago Edited September 14, 2021

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Nancy Lakeland, FL

I was skeptical about home warranties after doing a bunch of research. I have to commend Leo on doing a great job on educating me about the industry and Liberty Home Guard's difference. He told me about their project management and wholesale club programs. Right after signing up, Leo transferred me to their procurement department, and Liberty was able to get me a replacement dishwasher and save me $250 off of retail.

4 years ago

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Charles Phoenix, AZ

I’m a happy member of liberty home guard for 7 months now. Excellent experience on my first claim. I had an issue with my heating system so I placed a claim and was very surprise by how quickly they respond and the next day I already had my system up and running again. I have experience other options in the past and I must say that the service I received from liberty is by far the best I had ever experience in the past. Thank you liberty home guard. A+ and highly recommended.

4 years ago

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Ocotillo Plumbing

JP did an excellent job; he answered all of my questions. Your Partner, Ocotillo Plumbing.

2 months ago

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master appliance

operator really fast and helpfull were able to get the customer claim approved within minutes

2 months ago

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Prospective Plumbing LLC

Axel G. did a wonderful job great customer service

1 month ago

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kutesa Emmanuel

Woodly is a great customer service personnel

1 month ago

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Paige Christensen

SERVICE IS GREAT. LOVE WORKING WITH THEM

1 month ago

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Alexander lamptey

Efficient, polite and very professional.

1 month ago Edited October 7, 2024

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Samson Badalyan

so good so professional, I will recommend it

1 month ago

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Ozone Mechanical LLC

I really like the prompt response,and solutions to the problems.

1 month ago

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Elizabeth Maurer

Alex C. helped me out and answered all my questions.

1 month ago

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Jermaine James

Selenia C. very polite and helpful.

1 month ago

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AIR CONNECTION MECHANICAL

What a great experience so far with Liberty Home Guard!

1 month ago

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Drew

Karen was very helpful. Because of her I am interested.

1 month ago Edited November 4, 2024

Liberty Home Guard Reviews