Liberty Home Guard: Read 816 User Reviews From Real Homeowners

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Verified Customer

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Valerie Rocke Flushing, NY

Tech was efficient and confident in his work. Leo from Liberty followed up and made sure everything was completed shortly after the tech left. Thank you liberty !

6 years ago Edited January 10, 2024

Reply from Liberty Home Guard

Valerie, we are so glad that you are happy with our services. Thank you so much for the kind words, we will pass them along to Leo.

Jun. 5th, 2020

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Verified Customer

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Gavin Robinson Houston, TX

Liberty took care of my clogged drain water back up even after only having their coverage for 6 days with no problem. Very grateful I had Liberty Home Guard backing me up.

6 years ago

Reply from Liberty Home Guard

Gavin, thank you so much for taking the time to leave us this wonderful review and high rating! We try our best to provide our customers with speedy and high quality service. We are looking forward to continuing to providing you with excellent service in all your service and appliance needs.

Jun. 5th, 2020

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Chris Stark St Louis, Missouri

Very nice and professional and was helpful

3 weeks ago

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Jan Aka Sunnyvale, California

Best company and Rocky P. great representative

4 weeks ago

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Eduar De Los Santos Arias

I had the opportunity of taking to Simon c. and I felt like never was easier to be understood. I sincerely can say they have the best costumer service.simon was highly professional and committed to help me with my needs. ¡amazing service!

10 months ago

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Edge Field Services

Allison S from the Vendor Relations Department at Liberty Home Guard was an absolute pleasure to work with. She was professional, responsive, and made the entire process smooth and efficient. Great communication and follow-through. Highly recommended!

11 months ago

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Sanvel Saakyan

Thank you so much for your kind words! We’re glad to hear you had a great experience and that Simon was able to assist you promptly and professionally. We truly appreciate your feedback and look forward to helping you again in the future!

11 months ago

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Appliance Wiz Ramapo, New York

I worked with Rocky Phillips of Liberty Home Guard, very good experience

1 month ago

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Texas San Antonio, Texas

A/C went out, we live in South Texas and it is June. Going on six days now, Liberty Home Guard says they are expediting claim, but still no resolution.

1 month ago

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Joseph Pilaccio Hicksville, New York

Thanks Rocky P. for all your help! We appreciate your hard work!

1 month ago

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Jeremy Kaiser Fort Worth, Texas

Rocky and Liberty Home Guard were amazing to work with. Recommend 100%.

1 month ago

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Quentin Dulaney Atlanta, Georgia

Joseph P. is very professional, honest and straight forward. Amazing

1 month ago

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Beant Benipal Edgecliff Village, Texas

Work for me, great, I highly recommend they have to must try

1 month ago

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Aidy Alaydi

I just want to take a moment to recognize your incredible dedication and hard work. Your commitment to excellence and attention to detail truly set you apart. You consistently go above and beyond, and your efforts don't go unnoticed. You're an invaluable member of the team, and we're so fortunate to have someone with your talent and professionalism. Keep up the fantastic work! Bradley L.

1 year ago Edited January 9, 2025

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Bcyt Hasan hasan

I want to take a moment to sincerely thank you for your assistance with [specific task/ project]. Your dedication and effort have not gone unnoticed, and your support truly made a difference. I greatly appreciate your professionalism and willingness to step in and help whenever needed. It's a pleasure to work with someone as dependable and talented as you. Thank you once again, and please know your hard work is deeply valued. Thank you Jhon D

1 year ago

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Aidy Hassan

"I want to take a moment to appreciate your exceptional dedication and outstanding performance. Your commitment to excellence, attention to detail, and ability to handle challenges with professionalism truly stand out. You consistently go above and beyond, making a significant positive impact on the team and the overall success of our projects. Keep up the fantastic work!" Jhon D

1 year ago

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agreiff1583

Liberty home guard has Been great! As a contractor, I noticed how well they take care of their customers from rapid response to approving repairs and paying the technicians in a timely manner They have been A+ It makes my life a little bit nicer because the customer is happy, and when the customers happy everyone is happy. I highly recommend Liberty Home Guard to everyone

1 year ago

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Emily Fuller

I've had the pleasure of working with Ronald at Liberty Home Guard as my account manager, and I couldn't be more impressed. Ronald is professional, knowledgeable, and always goes above and beyond to ensure everything runs smoothly. His attention to detail and prompt response have made working with Liberty Home Guard a stress free experience. I highly recommend Ronald and Liberty Home Guard to anyone looking for a home warranty provider.

1 year ago

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Hasann Aidsy

I wanted to personally acknowledge and commend you for your exceptional performance. Your attention to detail, innovative approach, and dedication to your work truly stand out. You have a unique ability to handle challenges with professionalism and grace, which inspires those around you. Your contributions are invaluable to our team, and I sincerely appreciate the energy and effort you bring to every task. Axel Guzman

1 year ago

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Cdtfd Chvfde

I want to take a moment to express my heartfelt gratitude for your exceptional work. Your dedication, professionalism, and positive attitude have not gone unnoticed. You consistently go above and beyond, and your contributions make a significant difference. Thank you for your hard work and commitment. It's truly a pleasure to work alongside someone as reliable and talented as you. Abby Reyes

1 year ago

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TI Constant

I recently interacted with Jesus G from Liberty Home Guard, and I was thoroughly impressed with his professionalism and efficiency. He was not only knowledgeable but also very patient in addressing all my questions. The entire process was smooth and stress-free, thanks to his excellent customer service. If you're looking for someone who truly cares about customer satisfaction, Jesus G is the person to talk to! Highly recommend him and Liberty Home Guard.

1 year ago Edited December 12, 2024

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Hasannn Aiiidy

Dear Woodley L, I hope this message finds you well. I wanted to take a moment to personally thank you for the exceptional assistance you provided. Your professionalism, efficiency, and dedication truly stood out and made a significant difference in resolving my concern. It's rare to encounter someone as attentive and reliable as you, and I deeply appreciate the care and effort you put into ensuring everything was handled smoothly. Your support did not go unnoticed, and it made the process much easier for me. Thank you once again for your outstanding service.

1 year ago

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Hasan Aidy

"I want to extend my deepest appreciation to Bradley L for his outstanding assistance and exceptional service. His professionalism, expertise, and genuine dedication left a lasting impression on me. Bradley's remarkable ability to handle my concerns with such patience and care truly sets him apart. He is not only an invaluable asset to his team but also a shining example of excellence in customer service. Thank you, Bradley, for going above and beyond to ensure everything was handled perfectly.

1 year ago

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Hasan Aidy

"I would like to commend Jp Luna for their exceptional performance and dedication. Your attention to detail, strong work ethic, and unwavering commitment to excellence have truly set you apart. You continuously demonstrate professionalism, reliability, and a proactive approach that makes a significant impact on our success. Jp, your positive attitude and willingness to go above and beyond inspire everyone around you. Thank you for being an invaluable member of the team and for always striving for greatness. Keep up the outstanding work!

1 year ago

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Michael Williams

I had the pleasure of speaking with Ms. I during my application process to join Liberty Home Guard's contracting network. Her assistance was invaluable and made the process seamless, as she expertly guided me through signing up and submitting all the necessary documents. She was very professional, and it was clear that her level of customer service was genuine. I look forward to working with her again as I continue my endeavors with Liberty Home Guard.

1 year ago

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Hasan Alydii

"I would like to take a moment to recognize Lyn Cruz for their outstanding performance and dedication. Lyn consistently goes above and beyond to ensure tasks are completed with excellence and precision. Their positive attitude, strong work ethic, and willingness to support their team make them an invaluable asset to our organization. Thank you, Lyn, for your hard work and for setting such a high standard of professionalism!" Lyn Cruz

1 year ago Edited December 9, 2024

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John NGW

Liberty Home Guard has been an excellent choice for home warranty coverage! Their customer service is responsive, knowledgeable, and always eager to help. Claims are processed quickly, and the service technicians they dispatch are professional and skilled. They offer a wide range of coverage options, making it easy to find a plan that fits specific needs and budgets. I’ve been impressed with their reliability and commitment to resolving issues promptly. Highly recommend Liberty Home Guard for peace of mind and dependable home protection!

1 year ago

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The Gifted Empire Group

When you talk about above and beyond that is who JP is! He helped me navigate a bit of a difficult situation and did it in an incredible amount of time. He definitely knows his stuff if I could ask for a personal representative to help my company out with all matters JP would be our guy, thank you so much again for the help. I wish you the best and speak to you soon brother!

1 year ago

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Victor

I had a great experience working with Ambar L, an agent from Liberty Home Guard. She was knowledgeable, responsive, and extremely helpful throughout the entire process. Ambar made communication easy and ensured that everything moved smoothly and efficiently. As the owner of Easy Appliances Repair, I truly appreciate partnering with representatives like Ambar who value professionalism and customer service. Looking forward to working with her again!

1 year ago Edited April 24, 2025

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Kayla Blakley

Mr Rays Appliances Repair has been a contractor with Liberty Home Guard for some time now and Robert Rubirosa has a very kind and caring personality. I called in regarding multiple concerns and he was very knowledgeable. For the information that he wasn't certain on, he took his time and did the research to ensure that we were provided with the correct information. Thank you for your assistance and patience. You are certainly on of Liberty Home Guards best!

1 year ago

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YA SERVICES

Woodley from Liberty Home Guard has been absolutely outstanding! His communication with my HVAC company (YA services heating and cooling) has been seamless and proactive, ensuring everything ran smoothly from start to finish. He consistently kept me updated, answered all my questions, and made sure my needs were prioritized. Woodley's professionalism and dedication made the entire process stress-free. I couldn't have asked for a better experience – five stars all the waY.

1 year ago Edited November 1, 2024

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Pinnacle Pools

Noel A has been such great help for me. He has went above and beyond his job duty to see that my problem was resolved. I really appreciate him and all his hard work. Him following through with his promise to me and even called me with updates on 2 separate occasions. There needs. to be more of his kind working hard to see that all customers are satisfied and treated with fairness, High five to you and job well done!!!

1 year ago Edited December 5, 2024

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Aaron Sapp

We truly appreciate the dedication and professionalism exhibited by the team at LHG. I would like to shout out Jeff L.!! It's always a pleasure to work with individuals who prioritize customer satisfaction and go above and beyond to ensure our needs are met. Their commitment to excellence not only resolves our issues efficiently but also strengthens our trust in their services. We look forward to continuing our partnership and are confident that future interactions will be just as positive and rewarding.

1 year ago

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Jonathon Martinez

Kat S and Brian S, Derek F and Shaidy B were such wonderful representatives today. As a contractor I have to deal with many people on the phone but nothing compares when I have to call Liberty Home Guard. They are always so nice and actually care about our company and customers. Thank you to all the team: Woodley L, Bradley L, Winnie A, Lyn C, Abby R, James R, Robert R, Annie N and Jesus G! We cannot say thank you enough!

1 year ago Edited January 8, 2025

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Lulu's HVAC Maintenance & Repair -DFW

Alex deserves a promotion! He is so professional and so calm and collected. Really feel the homie vibes but as a professional homie. Thank you for giving exemplary service, I am wowed! He did not dismiss my request, and he did not disconnect my call until he came back with an answer that brought satisfaction! I appreciate you sir for taking your job to the next level! Keep up the amazing job...and congratulations on your little one... you will make a perfect father...hands down!

1 year ago Edited October 22, 2024

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Zelena Cortez

We have worked with Liberty Home Guard for a couple years total. As a contractor perspective, it has been great working with this home warranty company. The easy for working with the authorization department, access to work orders & updates through the online portal and the easy of completing the work orders all the way through the payment process has been pleasant. Most recently I spoke with JP Luna and he was extremely helpful as we work through a specific work order and getting the necessary approval to property service the client. Thank you!!!

1 year ago

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Nationwide HomeService

Simon C. was incredibly helpful and professional. He assisted my company with getting paid for several jobs that were previously on hold, and handled the situation quickly and effectively. He made the entire process smooth and stress-free. His supervisor, Hector, was also a pleasure to work with — both were responsive, respectful, and easy to communicate with. You can tell they genuinely care about resolving issues and supporting contractors like us. Much appreciated!

1 year ago Edited August 11, 2025

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Chloe Dennis

Liberty immediately reached out to a nearby service provider when I reported an issue with my refrigerator. The technician arrived promptly, identified the problem, and Liberty took care of ordering the necessary part. Once the part was delivered, the technician returned to complete the repair. Liberty was fantastic with their follow-ups, ensuring everything was handled smoothly.

1 year ago

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Renata Garrison

I had a plumber at my house the very next day to fix a burst pipe. The service was incredibly fast and efficient! I'm really impressed with how fast Liberty Home Guard responded and resolved the issue. Liberty’s support has been a breath of fresh air compared to my past experiences with other home warranty companies. I can always count on them to handle everything the right way. They are very dependable!

1 year ago

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Austin Carrington Miami, FL

The service person I worked with on my last claim was so polite, knowledgeable and helpful. Liberty Home Guard does seem to have a high quality of contractors. He gave us tips for maintaining our dryer and washer and most importantly was able to fully repair it. Luke from Liberty Home Guard’s customer service team also did exquisite work prioritizing my appointment so we were able to resolve this in two days. Thanks for being so quick, I appreciate it a lot. Thank you for being so dependable.

2 years ago

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Blak Galbraith Weehawken, NJ

I've been a satisfied customer of Liberty for over 3 years, and have recommended them to other home owners who needed a home warranty. They’ve repaired 3 appliances of mine in the last year alone and also were able to get one of my air conditioning units fixed this past July in the middle of the heatwave with a two day turn around. They’ve been miracle workers for me and my family.

2 years ago

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Clover Gardner

Liberty’s claim process, at least speaking for myself, has been stress free. I reached out to them when I noticed water leaking under my sink, and was lucky to get Allen to help me. He did great and got me assigned with a skilled plumber who made an appointment and came to my house the very next day. It took the guy maybe 20 minutes to fix the issue and he took care to clean the floor when he was done. I am really happy we went with Liberty. Their attention to detail and commitment to consistently providing quality service has not gone unnoticed.

2 years ago

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Tom Hartley Weehawken, NJ

Danelfy was delightful when we had to file our last claim. Liberty paid for the job completely and the service was white glove. Contractor called us ahead of time, scheduled based on our preferences, arrived on time, and fixed the issue in one visit. Just recently, my dishwasher had an issue, and their contractor fixed it promptly. This warranty has saved me from a ton of unexpected expenses and truly provided peace of mind.

2 years ago

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John Saunders New York, NY

When my pool heater wasn’t working and needed repair, I called Liberty and they sourced us a pool repair specialist immediately. He was great. Very friendly, came at the appointed time, and did not seem to struggle at all in repairing the item. The guy was very cool and calm throughout the entire job, even though it was in the low 90’s that day and he worked in the sun for about 2 hours. On my end, it was a stress-free experience and now we’re able to enjoy our pool again. Thank you for handling this issue for us Liberty.

2 years ago

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Lorenzo Medina Boston, MA

I recently faced an issue with my oven where it had some weird code displayed and would not heat up. Frankly, I had no idea what to do. Thankfully, Liberty did. I called their lines and spoke with a really knowledgeable representative, whose name I believe was Ryan. He actually helped me troubleshoot and was able to get the code issue fixed and my oven working again, all by instructing me over the phone. The knowledge and quality of their reps definitely impressed me. They saved me the deductible and the hassle of scheduling an appointment with a repairman. Nice initiative on their part.

2 years ago

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Linda Crosswood Miami, FL

When a leak started flooding my basement, Liberty Home Guard got me a plumber within the hour (at around 9pm no less!) I have to commend their team, who wasted no time in finding me a plumber. The rapid response and quality of service from the plumber surpassed my expectations of the quality of a home warranty company. My basement is in good order and the restoration was not too bad because of the quick action by Liberty’s agents and plumber.

2 years ago

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Mary Inlow Miami, FL

One day, my AC system just couldn’t get the house cooler than 78 degrees. Ryan from Liberty Home Guard was excellent in facilitating help and arranging for a repairman to fix the issue. He arranged for a repair on the spot while we were on the call and the repairman arrived at my house the next morning. I’m happy to report that my air conditioning is now working better than ever. This service contract has been a lifesaver for us.

2 years ago

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Winifred Coleman Charlotte, NC

The outlets in our master bedroom were not working so we filed a claim with Liberty through their customer app. The experience was actually very smooth. We got an update via text message about our appointment with an electrician. The electrician arrived at the appointed time, fixed the issue, cleaned the area and left. Liberty covered the entire cost and handled the entire process. I found the experience to be much less stressful than finding professionals and scheduling them myself.

3 years ago

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Charles Campbell Weehawken, NJ

Liberty Home Guard solved our problem within such a short period of time we were floored. When we had Cinch, it would take them weeks just to get a contractor out for an initial visit. With Liberty our claims are entirely being resolved within days, and even one claim was resolved within the same day, so hours in that instance. It is the first well run home warranty operation I have come across, and I’m happy I’ve moved my business over to them.

3 years ago

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Luke Dixon Weehawken, NJ

Our furnace was acting up and has been intermittently problematic. I was worried Liberty would refuse us coverage because it was our second time filing a claim on the item. My concerns were unfounded, they sent out a repairman the next day and they applied the coverage limit to the payout, saving us thousands of dollars. I was positively surprised by the entire experience. I can and do recommend this home warranty company to all.

3 years ago

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