Liberty Home Guard: Read 781 User Reviews From Real Homeowners

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Tali Sua Weehawken, NJ

I'm so thankful for the impeccable service I and my family have received from Liberty Home Guard for our home. They have little to no wait times when it comes to speaking with an actual, live human, english speaking rep and their customer service team has always been quick to follow up and keep us looped in. For example on my last claim, 10 minutes after I got off the phone speaking with Julia, a rep, I believe her name was Lorraine, called me to inform me that a contractor could be at my house within a few minutes if I wanted. Unfortunately, we all just left the house so instead, I took the next day's appointment. I’m happy to see how proactive and willing to help Liberty is.

2 years ago

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Amanda Chapman New York, NY

The same day I called to place a claim for a faulty water heater, it was assigned to a repairman. I wanted to be careful, so I looked them up and saw that they had 4 out of five stars on google. He came the next day, after fifteen minutes told me the water heater needed to be replaced and that he notified Liberty. About five minutes later I got a call from Jake who explained that the replacement would be covered and should be arriving at my house in two days. As promised, the water heater arrived, along with the same repairman two days later and they completed the replacement of my water heater. Everything went smooth and not only does the new water heater work perfectly, I’m also saving every month on my utility bill since it is more efficient.

2 years ago

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Amelia Welch Chicago, IL

The customer service team at Liberty Home Guard is just consistently strong. Whether they’re explaining to you the coverage or helping you get your claim prioritized (all things I’ve personally experienced), they communicate clearly and patiently. They have displayed understanding of my perspective and empathize with you. I can’t say that I’ve always been covered for each of my claims and haven’t had to come out of pocket sometimes, but my expectations were always set and I was communicated with clearly and effectively. And yes, overall during my years of coverage with Liberty Home Guard I have saved thousands of dollars by using them.

3 years ago

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Charlene Peters New York, NY

Emily from Liberty Home Guard was very helpful. She offered to help us navigate the online portal the first time so we could learn how to use it (and not have to call in, in the future). She helped us submit a claim for our oven, and then checked on her end to ensure it all went correctly. She then personally went into their system and found a contractor who was going to be around our home the next day. The next day the contractor arrived and determined the oven should not be repaired. They followed up and let me know that a new oven should be arriving at our house the next week and that this same contractor would be back to install it. Our new oven was installed the next week and Liberty Home Guard followed through on their plan to the tee.

3 years ago

Reply from Liberty Home Guard

Charlene, thank you for the kind words and the high rating! Emily will be pleased to hear that she was able to properly assist you.

Apr. 14th, 2022

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Rosie Walton New York, NY

This is the first time I have had or used a home warranty, and Liberty truly delivers a stellar performance. Their customer service representatives were an absolute pleasure to speak with, the answer my call quickly, spoke english fluently, knew the product inside out and made me feel comfortable the whole way through. The repair man who showed up to take care of the issue even spoke highly of them, it seems he and his company held this company in high regard. I will be renewing my contract next June and will have Liberty’s plan as long as I own my home. Thank you for great service, it is a pleasure to work with you.

3 years ago

Reply from Liberty Home Guard

Rosie, thank you for the kind words and the high rating! We look forward to always assisting you!

Apr. 14th, 2022

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William Cunningham Wichita, KS

I am a new customer and my agent Brad had to put up with a lot as I was going back and fourth. His professionalism and patient attitude were fresh air compared to the rude unprofessional agents I deal with on a daily. He is one that cares about taking care of his clients, rare in these days of Covid-19. I have some health problems and thought this would be a stressful process as dealing with most things seem to be these day . But Brad made this process stress free. i want to thank you Brad for all your held and I feel comfortable coming to you in the future and recommending my friends and family to you also. Thank you Brad for all your help. I can be contacted for further comment if necessary. Also one last note I was going to go with American Home Warranty but after talking to Brad decided against it and I feel very comfortable with my desision. William T Cunningham New customer

4 years ago

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Joyce DiGrazio Toms River, NJ

Horrible. I needed service on my garbage disposal. Paid my $75 and repaid said not repairable. Liberty has said they will replaced the uni It but not the labor. What’s the sense of having a warranty. I did have a warranty with Sears and they do did cover parts AND labor. Do not use. Check someone else out. Update. Aaron contacted me regarding this problem and I have to say he went over and over to help us. They have agreed to pay for installation and cleared up the miscommunication between me and the first gentlemen I spoke with. It’s my first claim and as dissatisfied I was in the beginning so far after speaking to him I feel I make the right choice. Thanks again Aaron for your help

4 years ago Edited September 14, 2021

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Russ Shively McKeesport, PA

Have only had the policy for a few months and boy, am I glad I do. Both fridge and a/c decided they were going to give me attitude and stop working... within a few weeks of each other. I think it's a conspiracy among my appliances but what they don't realize is that I made the best decision for a homeowner and that was to go with Liberty Home Warranty. Too bad for them! I did my homework before and absolutely certain that I went with the right company. How many companies do we as consumers deal with that every time you contact them you get a different person? Not so with Liberty. Every time I call, my personal csm answers the phone and knows who I am. That's really good refreshing. Jason is awesome and goes out of his way to make the whole experience as painless as possible. Don't look any further... I've done the research for you. If a company's only con is that they are not nationwide, then that says it all right there. Go with them... you won't be disappointed.

6 years ago

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Verified Customer

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Valerie Rocke Flushing, NY

Tech was efficient and confident in his work. Leo from Liberty followed up and made sure everything was completed shortly after the tech left. Thank you liberty !

5 years ago Edited January 10, 2024

Reply from Liberty Home Guard

Valerie, we are so glad that you are happy with our services. Thank you so much for the kind words, we will pass them along to Leo.

Jun. 5th, 2020

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Verified Customer

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Gavin Robinson Houston, TX

Liberty took care of my clogged drain water back up even after only having their coverage for 6 days with no problem. Very grateful I had Liberty Home Guard backing me up.

5 years ago

Reply from Liberty Home Guard

Gavin, thank you so much for taking the time to leave us this wonderful review and high rating! We try our best to provide our customers with speedy and high quality service. We are looking forward to continuing to providing you with excellent service in all your service and appliance needs.

Jun. 5th, 2020

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UPTURN MAINTENANCE SOLUTIONS

Thank you Bradley L at LHG for your dedication in ensuring that the process was smooth and scheduling with the tenant to solve the repair issues . Your efficiency and taking the time to explain every detail made the process much easier. Thank you again ! Much appreciated. Would definitely recommend LHG !

10 months ago

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AQS HVACPlumbing

Just purchased a warranty plan and boom my sump pump stoped working, so I file a claim and it was covered literally next day. Liberty home guard saved me a lot of money and from headache. Just imagine how much would me cost to remediate my basement.

11 months ago

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GCAR

Noel A provided me with a 5 STAR PERFORMANCE of his knowledge, professionalism, eagerness, patience, and problem-solving skills in processing my ticket . EXTREMELY SATISFIED! AWESOME JOB--Noel! Superb Job! 5 - Star Performance

11 months ago Edited December 12, 2024

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Aidy hasan

Your professionalism and positive attitude are truly appreciated, and I am grateful to have someone like you on our team. Please know that your contributions are highly valued, and I look forward to seeing more of your exceptional work in the future. Jhon D

11 months ago

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Hasan Alaydi

I would like to express my sincere gratitude and appreciation for Jp L. Your dedication, hard work, and positive attitude have made a significant impact. Your commitment to excellence and your willingness to go the extra mile have not gone unnoticed. Thank you for being an essential part of the team. Keep up the outstanding work!

11 months ago Edited December 6, 2024

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John NGW

Liberty Home Guard has been an excellent choice for home warranty coverage! Their customer service is responsive, knowledgeable, and always eager to help. Claims are processed quickly, and the service technicians they dispatch are professional and skilled. They offer a wide range of coverage options, making it easy to find a plan that fits specific needs and budgets. I’ve been impressed with their reliability and commitment to resolving issues promptly. Highly recommend Liberty Home Guard for peace of mind and dependable home protection!

1 year ago

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The Gifted Empire Group

When you talk about above and beyond that is who JP is! He helped me navigate a bit of a difficult situation and did it in an incredible amount of time. He definitely knows his stuff if I could ask for a personal representative to help my company out with all matters JP would be our guy, thank you so much again for the help. I wish you the best and speak to you soon brother!

1 year ago

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Victor

I had a great experience working with Ambar L, an agent from Liberty Home Guard. She was knowledgeable, responsive, and extremely helpful throughout the entire process. Ambar made communication easy and ensured that everything moved smoothly and efficiently. As the owner of Easy Appliances Repair, I truly appreciate partnering with representatives like Ambar who value professionalism and customer service. Looking forward to working with her again!

1 year ago Edited April 24, 2025

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Kayla Blakley

Mr Rays Appliances Repair has been a contractor with Liberty Home Guard for some time now and Robert Rubirosa has a very kind and caring personality. I called in regarding multiple concerns and he was very knowledgeable. For the information that he wasn't certain on, he took his time and did the research to ensure that we were provided with the correct information. Thank you for your assistance and patience. You are certainly on of Liberty Home Guards best!

1 year ago

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YA SERVICES

Woodley from Liberty Home Guard has been absolutely outstanding! His communication with my HVAC company (YA services heating and cooling) has been seamless and proactive, ensuring everything ran smoothly from start to finish. He consistently kept me updated, answered all my questions, and made sure my needs were prioritized. Woodley's professionalism and dedication made the entire process stress-free. I couldn't have asked for a better experience – five stars all the waY.

1 year ago Edited November 1, 2024

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Pinnacle Pools

Noel A has been such great help for me. He has went above and beyond his job duty to see that my problem was resolved. I really appreciate him and all his hard work. Him following through with his promise to me and even called me with updates on 2 separate occasions. There needs. to be more of his kind working hard to see that all customers are satisfied and treated with fairness, High five to you and job well done!!!

1 year ago Edited December 5, 2024

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Aaron Sapp

We truly appreciate the dedication and professionalism exhibited by the team at LHG. I would like to shout out Jeff L.!! It's always a pleasure to work with individuals who prioritize customer satisfaction and go above and beyond to ensure our needs are met. Their commitment to excellence not only resolves our issues efficiently but also strengthens our trust in their services. We look forward to continuing our partnership and are confident that future interactions will be just as positive and rewarding.

1 year ago

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Jonathon Martinez

Kat S and Brian S, Derek F and Shaidy B were such wonderful representatives today. As a contractor I have to deal with many people on the phone but nothing compares when I have to call Liberty Home Guard. They are always so nice and actually care about our company and customers. Thank you to all the team: Woodley L, Bradley L, Winnie A, Lyn C, Abby R, James R, Robert R, Annie N and Jesus G! We cannot say thank you enough!

1 year ago Edited January 8, 2025

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Lulu's HVAC Maintenance & Repair -DFW

Alex deserves a promotion! He is so professional and so calm and collected. Really feel the homie vibes but as a professional homie. Thank you for giving exemplary service, I am wowed! He did not dismiss my request, and he did not disconnect my call until he came back with an answer that brought satisfaction! I appreciate you sir for taking your job to the next level! Keep up the amazing job...and congratulations on your little one... you will make a perfect father...hands down!

1 year ago Edited October 22, 2024

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Zelena Cortez

We have worked with Liberty Home Guard for a couple years total. As a contractor perspective, it has been great working with this home warranty company. The easy for working with the authorization department, access to work orders & updates through the online portal and the easy of completing the work orders all the way through the payment process has been pleasant. Most recently I spoke with JP Luna and he was extremely helpful as we work through a specific work order and getting the necessary approval to property service the client. Thank you!!!

1 year ago

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Nationwide HomeService

Simon C. was incredibly helpful and professional. He assisted my company with getting paid for several jobs that were previously on hold, and handled the situation quickly and effectively. He made the entire process smooth and stress-free. His supervisor, Hector, was also a pleasure to work with — both were responsive, respectful, and easy to communicate with. You can tell they genuinely care about resolving issues and supporting contractors like us. Much appreciated!

1 year ago Edited August 11, 2025

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Chloe Dennis

Liberty immediately reached out to a nearby service provider when I reported an issue with my refrigerator. The technician arrived promptly, identified the problem, and Liberty took care of ordering the necessary part. Once the part was delivered, the technician returned to complete the repair. Liberty was fantastic with their follow-ups, ensuring everything was handled smoothly.

1 year ago

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Renata Garrison

I had a plumber at my house the very next day to fix a burst pipe. The service was incredibly fast and efficient! I'm really impressed with how fast Liberty Home Guard responded and resolved the issue. Liberty’s support has been a breath of fresh air compared to my past experiences with other home warranty companies. I can always count on them to handle everything the right way. They are very dependable!

1 year ago

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Austin Carrington Miami, FL

The service person I worked with on my last claim was so polite, knowledgeable and helpful. Liberty Home Guard does seem to have a high quality of contractors. He gave us tips for maintaining our dryer and washer and most importantly was able to fully repair it. Luke from Liberty Home Guard’s customer service team also did exquisite work prioritizing my appointment so we were able to resolve this in two days. Thanks for being so quick, I appreciate it a lot. Thank you for being so dependable.

2 years ago

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Blak Galbraith Weehawken, NJ

I've been a satisfied customer of Liberty for over 3 years, and have recommended them to other home owners who needed a home warranty. They’ve repaired 3 appliances of mine in the last year alone and also were able to get one of my air conditioning units fixed this past July in the middle of the heatwave with a two day turn around. They’ve been miracle workers for me and my family.

2 years ago

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Clover Gardner

Liberty’s claim process, at least speaking for myself, has been stress free. I reached out to them when I noticed water leaking under my sink, and was lucky to get Allen to help me. He did great and got me assigned with a skilled plumber who made an appointment and came to my house the very next day. It took the guy maybe 20 minutes to fix the issue and he took care to clean the floor when he was done. I am really happy we went with Liberty. Their attention to detail and commitment to consistently providing quality service has not gone unnoticed.

2 years ago

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Tom Hartley Weehawken, NJ

Danelfy was delightful when we had to file our last claim. Liberty paid for the job completely and the service was white glove. Contractor called us ahead of time, scheduled based on our preferences, arrived on time, and fixed the issue in one visit. Just recently, my dishwasher had an issue, and their contractor fixed it promptly. This warranty has saved me from a ton of unexpected expenses and truly provided peace of mind.

2 years ago

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John Saunders New York, NY

When my pool heater wasn’t working and needed repair, I called Liberty and they sourced us a pool repair specialist immediately. He was great. Very friendly, came at the appointed time, and did not seem to struggle at all in repairing the item. The guy was very cool and calm throughout the entire job, even though it was in the low 90’s that day and he worked in the sun for about 2 hours. On my end, it was a stress-free experience and now we’re able to enjoy our pool again. Thank you for handling this issue for us Liberty.

2 years ago

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Lorenzo Medina Boston, MA

I recently faced an issue with my oven where it had some weird code displayed and would not heat up. Frankly, I had no idea what to do. Thankfully, Liberty did. I called their lines and spoke with a really knowledgeable representative, whose name I believe was Ryan. He actually helped me troubleshoot and was able to get the code issue fixed and my oven working again, all by instructing me over the phone. The knowledge and quality of their reps definitely impressed me. They saved me the deductible and the hassle of scheduling an appointment with a repairman. Nice initiative on their part.

2 years ago

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Linda Crosswood Miami, FL

When a leak started flooding my basement, Liberty Home Guard got me a plumber within the hour (at around 9pm no less!) I have to commend their team, who wasted no time in finding me a plumber. The rapid response and quality of service from the plumber surpassed my expectations of the quality of a home warranty company. My basement is in good order and the restoration was not too bad because of the quick action by Liberty’s agents and plumber.

2 years ago

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Mary Inlow Miami, FL

One day, my AC system just couldn’t get the house cooler than 78 degrees. Ryan from Liberty Home Guard was excellent in facilitating help and arranging for a repairman to fix the issue. He arranged for a repair on the spot while we were on the call and the repairman arrived at my house the next morning. I’m happy to report that my air conditioning is now working better than ever. This service contract has been a lifesaver for us.

2 years ago

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Winifred Coleman Charlotte, NC

The outlets in our master bedroom were not working so we filed a claim with Liberty through their customer app. The experience was actually very smooth. We got an update via text message about our appointment with an electrician. The electrician arrived at the appointed time, fixed the issue, cleaned the area and left. Liberty covered the entire cost and handled the entire process. I found the experience to be much less stressful than finding professionals and scheduling them myself.

2 years ago

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Charles Campbell Weehawken, NJ

Liberty Home Guard solved our problem within such a short period of time we were floored. When we had Cinch, it would take them weeks just to get a contractor out for an initial visit. With Liberty our claims are entirely being resolved within days, and even one claim was resolved within the same day, so hours in that instance. It is the first well run home warranty operation I have come across, and I’m happy I’ve moved my business over to them.

2 years ago

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Luke Dixon Weehawken, NJ

Our furnace was acting up and has been intermittently problematic. I was worried Liberty would refuse us coverage because it was our second time filing a claim on the item. My concerns were unfounded, they sent out a repairman the next day and they applied the coverage limit to the payout, saving us thousands of dollars. I was positively surprised by the entire experience. I can and do recommend this home warranty company to all.

2 years ago

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Brooklyn Mitchell Weehawken, NJ

I’m writing this review to share my very positive experience that I just had with Liberty Home Guard. When I filed a claim through their app, they responded super fast. A fantastic rep, Nashla reached out and took some more details regarding the issue we were having with our Air conditioning system. She helped us by ensuring the repairman got to our house within a day. Luckily, it was a simple fix and the unit is up and running. We’re thankful to Nashla and Liberty for their good work here.

2 years ago

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Jack Hughes North Las Vegas, NV

We were thoroughly impressed by their team efficiency and coordinated approach. They communicated with us at every turn, ensuring we were kept informed. After the first claim, I looked around to see what it would have cost retail and it felt like we had already made back the money we spent on premiums–all in just 40 days of having the policy. We're definitely enthusiastic to see how the rest of the year goes, and hopefully LHG will continue to provide outstanding service and if so, we'll definitely renew and probably upgrade our plan next year.

2 years ago

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Melanie Strong Miami, FL

I recently had an issue with my furnace, and the Liberty Home Guard was very helpful. Their reps were patient and knew everything. I spoke with one who stayed on the phone with me for an hour answering all my questions. They replaced it and covered me in full. I saved thousands of dollars and of course, we’re happy which is why we’re leaving this review.

2 years ago

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Juliette Silva Miami, FL

When our dishwasher broke, we were connected with Abigail from Liberty Home Guard who adjusted our claim. She was able to get the replacement for it completely covered by Liberty and walked me through the process and timelines. The new unit came even faster than expected (one week instead of ten days!) It was such a relief having them step in and deal with everything, not to mention the savings.

2 years ago

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Damon Fletcher

Smart and reliable team that takes initiative. Whenever I have had an issue they’ve always jumped at the opportunity to handle it for me. Even for things that are outside of coverage. For example our barbecue wouldn’t turn on, even though it wasn’t part of my policy they still sent a handyman to help us out. Their service is awesome. I strongly recommend them.

2 years ago

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Abraham Aguirre Fulshear, TX

As a contractor, we have had a great experience in working with Liberty Home Guard. They streamline the process from diagnosing to repair and being paid. They have provided us with plenty of work and we are shown how much we are valued as a contractor partner. Liberty Home Guard provides our customers with the support they need to get their repairs resolved immediately.

2 years ago

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Cliford Smith Troy, NH

The Total Home Guard warranty was great for us. It covered everything we had concerns about in our home and they make it very convenient for us to use. Over the past four years, we’ve filed about a dozen claims and whenever we had an issue with appliances or systems, Liberty’s team jumps right into action and handles the issue with the utmost attention and respect for our time.

2 years ago

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George Chaconas Palm Beach Gardens, FL

All our upstairs outlets stopped working, and I am writing this review because Liberty’s team did a great job in fixing them. The electrician they sent was really great also. I’m happy to say that my outlets are now working well, and I am overall very satisfied with the level of support I received. No comparison at all to my last home warranty provider.

2 years ago

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Missy Richmond Weehawken, NJ

Liberty Home Guard provided us with outstanding service on our last claim. Our water heater broke and we called them around 1 pm. A technician was at our house three and a half hours later. He diagnosed the water heater and recommended replacement, which Liberty agreed with. 2 days later, we had a brand new Rheem water heater installed in our home. with a tech arriving at 4:30. By far the best home warranty plan that I have ever had.

2 years ago

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Geraldina Nunez New York, NY

The plumber that Liberty Home Guard most recently sent was fantastic. He fixed my kitchen sink really quickly and then of his own accord went around the house to check the others to make sure none of those sinks’ parts needed tightening or any other adjustment. Also, during the course of checking everything he cleaned each sink, and the pipes underneath, leaving them cleaner than he got them. If you’re someone that only wants to deal with the highest quality service professionals, then the only home warranty in my view that can meet that high bar is Liberty Home Guard.

2 years ago

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Mae Copeland Weehawken, NJ

Liberty Home Guard really impressed me when we had an issue with our washing machine. They actually upgraded with the one they replaced my broken one with. They even followed up after the claim was over to ensure that we were happy with the new unit and that everything was working properly. Liberty did all the work throughout the entire process. I do very much recommend them as they have proven to be honest and reliable.

2 years ago

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