Liberty Home Guard: Read 781 User Reviews From Real Homeowners

star star star star_border star_border

Janet Cummings ,

My situation with Liberty Home Guard Warranty has been resolved to my satisfaction. They have apologized for their "inaction" and talked with the personnel involved. I did, however, ask for a full refund and I should be receiving it soon.

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

SunFløwer James , GA

I had a drain leak toilet issue 11/08/2020.i immediately called liberty about the situation they charge me 75.00 even though my original paper work was 60.00 for service charge I was told that was not on my contract what a waste of money.they charge me 75.00 immediately out my account they had a plumber schedule for me when I called the plumber he stated he was not aware of my issue my appointment with him was for that Monday no show called liberty they claim he knew.i got nowhere so they sent the rooter people out 11/12/2020 got happy only 10minutes of him being there due to the sink stopper assembly removed he said that's an easy fix water poured out that Wednesday I just took it out shut water off he comes back and said being that I removed the assembly their not fixing it.i'm very upset this company is very miss leading. I just paid liberty in full for nothing.i would not recommend if you don't have money to waste.

5 years ago

star star_border star_border star_border star_border

Jessica Murray ,

Good reviews are fake. Do not listen to them. I switched to this company because of the good reviews and what the website said. But they misrepresent themselves big time. My 2011 dishwasher broke and they came out. I pay over $60 a month for the best coverage and it is $80 per house call per broken item. The technician said it was my control board and Liberty home guard took over a week to get back to me to say it was a covered part and they recommend the unit be replaced because of its age. They said they would contribute $150 towards a replacement. I was aghast. In Their website it specifically states several times if a unit is broken and they recommend replacement they will replace it. it does not say ANYWHERE that they will “contribute” to the replacement. If it did I wouldn’t have chosen this company as that is NOT what a home warranty is for. Especially only $150 when it’s an $80 house call fee and over $60 a month. So I tell them “not acceptable” and they say they will call me back. About 5 days later they call me back and offer me $200 to contribute towards a replacement. I tell them under their FAQs on their website is specifically reads that they replace units not “contribute to replacements” they tell me to look in the fine print on my contract and that this is all they can give me. I say “not acceptable” and I’m waiting on my 3rd phone call back and it’s been almost 2 weeks with no dishwasher and I’m supposed to have a premium policy. Doesn’t feel like it. I switched from choice home warranty and they never treated me like this and covered replacements. And it was much cheaper and you could do everything online.

5 years ago

star star star star star

Wesley Houston Franklin Park, IL

Awesome! All my questions were answered on the first call, and they had a plumber come and fix my clog the very next morning. The service was great. Very pleased. Thank you

5 years ago

star star star star star

Beverley Elliott Manassas, VA

Very quick and responsive customer service (special thanks to Karen). We’ve had claims and used our warranty for the hot water tank, and the AC twice. All good experiences.

5 years ago

star star_border star_border star_border star_border

Unhappy Floral Park, NY

Unfortunately there is nothing lower than 1 star. We started with a working Kenmore dishwasher which needed service because it was not draining completely. The technician sent said we needed a new motor. When the next technician came he had to rig the motor to fit and destroyed the dishwasher-blew out the electric. We ordered a new one through the warranty company, it took 2 months to be delivered-we then had to fight with them to get an electrician in to hook it up properly. When the installer came he hooked up all the plumbing and when he went to test the machine found out there was a large dent in the top and silverware drawer could not pull out. After contacting Liberty Home Guard again we have been getting a run around for another machine. 4 months and still waiting for a working machine! We are kept on hold at least a 1/2 hour or more when we call-all we get are apologies but no SERVICE! We want our money back and are still getting run arounds.

5 years ago

Reply from Liberty Home Guard

Greetings: Your replacement dishwasher is expected to be delivered today between 1-5 p.m.

Oct. 13th, 2020

star star_border star_border star_border star_border

Matthew Roesner Dallas, TX

Unfulfilled Commitments and Poor Customer Experience. Having moved and purchased five homes, decided to try Liberty Home Guard due to ratings and voiced commitment to customer service. Sadly, I should have stayed with known companies. LHG is a newer company that has long call waits, finally has a new portal and looks for excuses not to service claims rather than meet the terms of the contract. Note that the contract has a limit/cap on reimbursable expenditures for the first three months. This is something that was not covered on the sales call and is hidden in the terms and conditions. Since purchasing the service, there have been three service calls. On two of them, it took escalations to senior management to attempt to get the problem resolved. In both cases, it came down to LHG saying it would cost too much, not that the problem wasn't covered by the terms and conditions in the contract. In the latest, LHG indicated that an electrical issue would require further investigation since the cost is too high and LHG wants the homeowner to pursue other alternatives by hiring or performing investigative work at homeowner's expense, even though LHG accepts the initial diagnosis by its contracted electrician, but just doesn't like the costs. On the second claim, the executive, David, offered some cost deferment and specifically asked me to provide a five star review noting his assistance. He made promises to improve service, cover it with his employees, and continue to better the site and overall experience. Sadly, three months later when LHG had a chance to demonstrate his words with a new claim, actions failed to deliver. In fact, it even got worse. Buyer beware as LHG is not the company it represents to be.

5 years ago

star star_border star_border star_border star_border

Christine Cleveland Hendersonville, TN

This is CERTAINLY NOT an amazing business. Very very bad company. DO NOT waste your money or time. I signed up with Liberty Guard a year ago despite the negative warnings I had received from others about them. I took warranties on my home and a rental home. On Jan. 20,2020 I contacted Liberty regarding a plumbing issue on the rental house. They gladly took my $80.00 deductible on the spot and told me a plumber would be contacting me. He didnt. ;Two days later I called Liberty back and they gave me his phone number. I only got answer service and never a response. On Jan. 29, 2020 I still not been able to get service or response and requested my refund back which I had to go around the world and back before they finally agreed to refund my deductible back. On June 25 , 2020 I contacted Liberty Guard for a duct that was torn in my crawl space. They told me my policy had been canceled but ironically they were still taking automatic drafts from my bank account. After they fixed that I filed a claim for someone to come out to assess duct. I re-lived the same experience in my attempt to file 6 months earlier. No one came and although I made repeated calls to Liberty they said all contractors were busy. On my own I looked up one contractor....they were out to assess my duct in 3 hours that same day. He said problem was from wear an tear that he found a little water probably from condensation. My house is 19 years old. I called Liberty and asked would they cover it. We talked 3 way with company tech and Liberty said they would get back with me. Said they had to meet with the committee. In the meantime the company ordered the materials they needed to fix duct and had it repaired 3 days later. The company had to be paid. Who paid for it? Liberty who I have duct coverage with refused to pay. So I had to pay for it. I canceled my policy on the spot--asked for my deductible refund back plus my prorated refund because they had just taken automatic monthly deposit from my account. I only received the $80.00 deductible back and rightfully should have since I had to find my own contractor. No pro-rated refund. This has been my experience with Liberty along with several others. Reviews can be good or bad but word of mouth speaks stronger. If you are looking for a reliable home warranty business I sincerely hope you would look elsewhere because this is not the one.

5 years ago

star star_border star_border star_border star_border

Stephanie Coates -DPSCS- Baltimore, MD

This is my first and only time to use this company. I had a 1 year contract on a new home that I purchased which happened to encounter some issues. In Baltimore Maryland, this company must not have a good contractor resource pool because it has taken up to 4 weekdays for a contractor to connect with me even long if going into the weekend. I had plumbing issues and ac issues when it was over 100 degree. They promised that I would be placed as a level 1 priority however, I put claim in on an early morning on Wed and haven't been contacted until Tuesday of the following week. I had to request my service fee refund twice because I just had to hire someone to come and address issues. I gave them a complaint about the poor service of connecting with a contractor but I guess those departments are not impacted so it wasn't taken with care of a valued customer. I will never renew with them and I want others in the Baltimore region to know that if you consider this company then be prepared to be disappointed with the contractors' response time or the contractor themselve. I would go into it about the contractor... I will say one was pretty good but didn't know how to fix my toilet issue which ended up being that the line was starting to back up and another contractor just wasn't responsive with time of arrival. It took several days to contact me then the contractor still couldn't get to me for 2 more days. SMH. This is my third company that I have tried over the years and really has been the worst. Sometime special offers/promotions is not the best choice. Just forewarning you all because I read reviews and find them helpful.

5 years ago

star star_border star_border star_border star_border

RICEGUMFAM West Chester, PA

I would like to give ZERO star if I can. Long Story Short, DON'T BE CHEATED and DONT BUY IT. I purchased Liberty Home Guard's home warranty services and was told that I will have a peace of mind with all appliances and home system covered. What a LIE!!! Not to mention that they are not responsive, the contractors didn't show up as scheduled and keeps changing schedule. From time to time, I need to trace down the contractors and later found that they don't do the business for Liberty Home Guard. In my request for a failed dishwasher, I was told that it was not covered in the Home Warranty and I need to pay to purchase a new one myself. OK. I gave Liberty Home Guard a second chance. A few months later, I filed another claim for refrigerator. They told me AGAIN that it is not cover in the service plan. WHAT? If neither dishwasher or refrigerator are covered in Home Warranty, why a consumer needs it for? I filed a complain to BBB and this lying company needs to be shut down.

5 years ago

star star star_border star_border star_border

Willie F Houston, TX

I have a three-year contract with Liberty Home Guard. That was a serious mistake. Don't fall for their "special" rates. It is impossible to reach their service department. They don't respond to emails and don't respond to calls. What is the point of having a home warranty when you can't reach them, especially during an emergency, such as flooding or AC not working (in the middle of terrible heat waves).

5 years ago

star star_border star_border star_border star_border

Shane Rosendahl Frisco, TX

Hands down the worst customer experience I have ever had in my life. Over a month waiting on them to process our claim for our AC in the middle of a Texas summer resulting in them rejecting it. Can never get anyone on the phone, and when you do they say they will call you back and never do - rinse and repeat the cycle day after day.. Cannot submit anything online, they do not have an app to make the claims process easier. Switched from FIXD, worst decision I've made and will be going back to them. 1000% better.. Don't even think about giving them your money, it all seems great until you actually need them to fix something! Terrible company..

5 years ago

star star_border star_border star_border star_border

Tyrone Brown Upper Marlboro, MD

TN: 375291135 Date May 12, 2022 I am not a happy customer. The quality of customer service and follow-up is terrible. My warranty covers my air condition; however, they want me to make a payment of 5000 and Liberty Home Guard make a contribution of 1,102 dollars in order for the repairs to be fixed. This is not a warranty, it is a gimmick! How convenient! Liberty claims to be number one in quality service, however their customer satisfaction in my experience is poor quality. Quality service is meeting and exceeding customer's expectations. Liberty has not met my expectations or exceeded my expectations. In my view, they take advantage of the consumer. The service is terrible. I am a paying customer and have been a long-time customer and the one time I call I get the runaround and no assistance. Liberty I hope you don't treat all your customers like this. IF you treat others with such poor service, I am going to do my best to address this issue so I would be the last faithful paying customer you abuse. Best regards, Tyrone Brown

5 years ago Edited May 13, 2022

star star_border star_border star_border star_border

mason gomberg Tarrytown, NY

RUN DON'T WALK AWAY FROM THIS COMPANY. Have not had one repair handled correctly. Some technicians never called or came, others came and diagnosed the problem but the company would not ok the repair and only offered 1/10th of a replacement value to get a new appliance ($150.00 for a gas oven which costs $1500 plus installation),had a technician repair a microwave incorrectly and company said too bad should have taken the "replacement" money (1/5 of a new unit), nor would not repair a leaking shower faucet! They said units were too old and only gave pennies for a replacement. This company is a fraud. If you have brand new appliances may be better. More horror stories but don't have the time

5 years ago

star star_border star_border star_border star_border

Dipal Shah Milltown, NJ

If you can read a story. but briefly is looks like they don't use certified people. their employee keep changing or give resignation. you have to deal with different different people with one problem. no one reply you back or call you soon. once problem diagnosed. I had very bad bad experience with them both the time. so going to cancel the policy. They told me when i signed their warranty that they will only cut the premium till todays date. lets see and i will update over here. So, here is the detail. We have some toilet clog issue going on. they sent one person who actually made my toilet flooded instead repair. so water gust through from my second floor to first to basement. so we wanted them to fix the all ceiling. first they said no we can't its not in out policy and the person they sent they actually stopped the working with them. so they send other person to fix the toilet. he came he saw the toilet and said I cant fix it. so they sent third person to fix it. so finally we fixed out toilet. now we fight for ceiling repair and they fix that too after two to three months of back and force fighting. bz all the time their employee change so i have to explain from 0 to each and every employee of liberty. so with this we paid only service fee. now in December we have dish washer problem. so we called them. as always they sent some one in January as i took the appointment in Jan. they told me to change the new one ok. i agree but they are providing me very ugly one so i paid some extra money to updated which I want. than after in feb. they sent me email the machine i wanted they don't have it in stock so i have to select new one. ok, done. they sent someone with the machine which they are going to install and dispose my old one. but the people whom they sent does not know how to install the machine so her is the first thing they sent is non certified people. than I waited till April to sent someone who can install but they did not so i arranged by my self and they sent me credit back for installation. now they refuse to take my old one take away so i have to arrange for that by my self.

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

PhillyC Secaucus, NJ

Do NOT recommend! HVAC broke, called 3 times last Friday and only got an answering service assuring that I’d receive a call. Did no get a call until Tues. 5/19. Scheduled for someone to assess the damage. They gave him a disconnected number to get in touch with their service. HAVE NOT BEEN ABLE TO GET ANYTHING DONE SINCE!!! Have an elderly person there with no AC and it’s 80+ degrees. Asked to speak with supervisor and could only get in touch with their answering service!! This is a terrible service. Supposed to give $1500 for a $7k hvac unit that they say has to be replaced when the servicing company recommended a new compressor. Stay away!!

5 years ago

star star star star star

Kelly Denehy Miami, FL

My microwave broke 5 days into my policy. Two days later Liberty had a brand new unit at my house. I couldn't be happier with Liberty Home Guard's service.

5 years ago

star star star star star

Blondell Murray North Charleston, SC

I've been with LHG for some time now and you will not find a better professional group of people, with a sence of ease to help your needs!! Customer for life!!

6 years ago

star star star star star

Charlie Barnett Boca Raton, FL

Liberty Home Guard has done right by me since day 1 by offering me savings that far exceed the price of the policy. It's a no brainer warranting your home with them.

6 years ago

star star_border star_border star_border star_border

JillJones Mesa, AZ

This is a revised review that I have done after receiving a demand letter from the Liberty Home Guard attorney asking me to remove the review. Instead of removing it completely I have edited it to insure you know that this is only my opinion. The facts remain the same, but I have worded it a little differently. Here goes: I had what I perceived to be a less than pleasant experience in getting a quote a from this company. I called for home warranty information, which they provided along with what I felt were high pressure tactics to get me to sign up immediately. When I told them I still wanted to look around they offered reduced pricing if I would sign up immediately. That raised red flags for me. I was not comfortable signing with a company with what I felt was a bit too aggressive with their sales tactics. Within a half hour of getting off the phone I started to receive phone sales calls that persisted until I called and asked them to stop, which they did. After I posted the original review I received a Demand email from their attorney requesting I take down the review or face further legal action. I am appalled at this. I felt it important that consumers are aware of this so I have adjusted my review.

6 years ago

Reply from Liberty Home Guard

Ms. Jones,

Had you simply wrote an honest review from the get-go, you would have never received any sort of communication from anyone representing us. However, since your reviews conveyed patent falsehoods in alleging that we violated federal law, and since your reviews divulged privileged and confidential information, the only way for you to avoid liability was to remove the reviews in their entirety. This was done as a courtesy to you, and nothing more.

With regard to your interactions with our sales representatives, immediately after you requested to be removed from our system, your request was honored. Bear in mind that it was you, not us, that initiated contact. You reached out to us, and spoke to a representative of ours--on your own volition--for close to 30 minutes. At this point, it appears as if you are taking pleasure in taking down a business you have barely interacted with, a business that you solicited.

Your review does not discuss our product offerings, our value proposition, or even any mistakes made relating to our home warranty service, because you were never in fact a customer of ours. Instead, it addresses the discourse around the illegal content that you posted about our company, and the individuals that we do business with.

You admitted in an email to one of our representatives that you did in fact post false information about our business. You then explicitly consented to removing all of your reviews. This is the truth, and your attempt to obscure the context of your review is inappropriate at best.

Sincerely,

Liberty Home Guard Customer Service

Sep. 3rd, 2019

star star star star star

Sheila Johnson-Curry

Very easy to contact and depend on. Ease of use

3 months ago

star star star star star

Stacy Kaser

Luis P was great! Very helpful in resolving my issue!

3 months ago

star star star star star

joseph beltran

Simon C great person to talk to helpful

3 months ago

star star star star star_border

Abiola

Upon diagnosing the issue, the technician informed us that a replacement water heater would be necessary. To our surprise, just three days later, he returned with the new water heater in tow. The efficiency and speed with which Liberty Home Guard handled the situation were beyond our expectations. Thank you for this avenue to appreciate them.

1 year ago Edited April 4, 2024

star star star star star

Alysia W South Orange, NJ

I am very pleased to say Liberty Home Guard made the process of signing up and Activating my home coverages so easy. Website is super 👌 Efficient. Customer service representatives were very helpful and professional. 👏

2 years ago

star star star star_border star_border

Jean DeVenney Eugene, OR

They do skier referrals than I expected. It took calling back to get someone here because the one they chose were booked way out and I needed a toilet fixed ASAP. Service call fee is fair at $85 for my plan, but read the fine print on what they do and don’t cover. I think these guys are middle of the road in that way, you have to buy add ins for larger items/systems.

3 years ago

star star star star star

EFFCY LLC

Simon helped us in a great way he knows his way around the work.

4 months ago Edited August 11, 2025

star star star star star

Finara Property Solutions LLC

Simon C is great. He helps everyone. And also, he makes things easier

4 months ago

star star star star star

Lane Williams

It is a pleasure to work with Liberty Home Guard, Derek F was very professional.

6 months ago

star star star star star

Hasan Hasan

I had a great experience with Jhon D. He was efficient, friendly, and assisted me quickly. Thank you

10 months ago

star star star star star

Aidy Hasan

I had a great experience with Jhon D. He was efficient, friendly, and assisted me quickly. Thank you!

10 months ago

star star star star star

AirGonomics Heating & Cooling

I am a LHG HVAC contractor. Alex Castillo has regularly provided me with expedited, informative service. Thanks Alex.

11 months ago

star star star star star

john anderson

Jeff L was an outstanding guy. organized and always on top of things. makes every operation smoother. A true pleasure!

11 months ago Edited December 17, 2024

star star star star star

Mifee cabiles

I had a great experience with Jhon D.. He was efficient, friendly, and assisted me quickly. Thank you!

11 months ago Edited April 9, 2025

star star star star star

Christina Byrd

Ronald S in vendor relations is really helpful and make sure all of my questions get answered and any issues get resolved. Awesome company

1 year ago

star star star star star

Victor solis

I want to thank Christi S for the assistance she provided me. I do appreciate that she is willing to help and give support as well

1 year ago Edited December 16, 2024

star star star star star

Steven Adcock

Ray was very helpful. I now understand why this company does so well. They hire people who actually care and do really good work!

1 year ago

star star star star star

Angelo Dambrosio

Robert was a great help. He made everything very clear for me and we were able to get the process done and over with very quickly..

1 year ago

star star star star star

Military Air

Andrew has excellent customer service. A wonderful experience on my end. He helped me with everything and made it a quick and easy phone call.

1 year ago

star star star star star

chase jacobs

Franklin A was top notch service! He helped me out very much setting up my companies portal! I appreciate all your help Franklin!

1 year ago

star star star star star

Habib Rajabi

The liberty home guard customer service is great , I talked to woodley , he was very responsive and professionally explained everything thing .

1 year ago Edited December 6, 2024

star star star star star

Jessica Hockett

Selenia was very helpful over the phone when trying to hash out a problem. She knew what to do and handled it quickly. Thanks for great service!

1 year ago

star star star star star

Dispatch Pacey

Robert R delivered excellent customer service. His clear communication and problem-solving skills were greatly appreciated

1 year ago Edited December 3, 2024

star star star star star

David Proctor

J P L. as always is very helpful in getting us in lined up with customers needs , to get job completed It 's always great to work with him

1 year ago

star star star star star

Maria Luisa Baque Manzo

Robert R is one of the best agent that liberty has, he always help us to solve any inconvenient that we have. highly recommend

1 year ago Edited November 12, 2024

star star star star star

Winder Moll

Quiero agradecer a la señorita Lyn CRUZ por ser tan amable con nuestra compañía y darnos tantas soluciones en nuestro quehacer diario, gracias

1 year ago Edited December 6, 2024

star star star star star

Ryan McLean

JP was very knowledgable answering my questions, JP was Quick to direct me to what I needed to accomplish. JP is outstanding to work with.

1 year ago

star star star star star

Dmitry

Robert R's assistance was top-notch. He handled everything with expertise and made sure the issue was resolved promptly.

1 year ago Edited November 26, 2024

star star star star star

Reliant Electric

We had the pleasure to speak to Lorcin Woodley, it was great having someone that knows how to help technicians right away. Thank you

1 year ago

star star star star star

Elmas Pierre

One of thee best appliance warranty companies out there..very professional, efficient, and outstanding when it comes to satisfying the customer..

1 year ago

Liberty Home Guard Reviews