Liberty Home Guard: Read 781 User Reviews From Real Homeowners

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Sam G Great Neck, NY

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

5 years ago Edited September 14, 2021

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Trina Dean

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

6 years ago

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Sandhya kashi Warren Township, NJ

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

6 years ago

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Marcus Brooklyn, NY

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

6 years ago

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Yasmin Las Vegas, NV

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

6 years ago

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Shelba Khours Dallas, TX

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

6 years ago

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Jeannie Wang

SIMON WAS GREAT AND VERY NICE YO WOKK WITH

4 months ago

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PARSA MEHDI

Derek fisher was amazing in helping us out for our claim. Kudos

8 months ago

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Cory Wyatt

Jesus G was wonderful. Took the time to listen and help me. Worked quickly and efficiently!

11 months ago

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Steven Coaltraine

I spoke with Ivy Orion she was professional & very helpful, she is a great CSR agent!

11 months ago

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Robert

Abby R with LHG has amazing customer service skills and truly cares about helping others!

11 months ago

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KF Facility Services, LLC

GREAT CUSTOMER SERVICE, REPESENTIVE EXPLAIN EVERYTHING AND HANDELED IT RIGHT AWAY

11 months ago

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Absolute HVAC Guys Llc

Liberty Home Guard is a pleasure to work with, they always look out for their customers and their contractors!

1 year ago

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Jonathan

Always a pleasure being assisted by Alex C. Answers all my questions and is amazing at what he does. Thank you!

1 year ago Edited January 2, 2025

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Grand Star Texas LLC

Ronald S from Liberty Home Guard was professional, easy to talk to, and made the process smooth. Highly recommend!

1 year ago

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Adam Turner

Robert R went above and beyond to help. His dedication to resolving the problem was truly impressive. Five stars!

1 year ago

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Castle care Plumbing

Lyn C provided excellent service. Professional,courteous and knowledgeable . Highly recommended Great company

1 year ago

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Christian Einrev

Great service by Jeff, I spoke to him about an onsite approval and he was quick to assist and get what I called for.

1 year ago

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Ken's Appliance

Simon C is always helpful and very professional. Thanks for all the hard work with helping me resolve my issues!

1 year ago Edited September 3, 2025

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Hector Dominguez

Had the privilege of speaking with Franklin A. Great and friendly customer service. Thank you again buddy.

1 year ago

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Lisa Allen

Robert R ~ did a great job today. We had a huge issue with getting paid on an invoice and he was a great help today.

1 year ago

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Stacey Cross

JP L was a great communicator; had a great attitude; and went above and beyond to provide great service.

1 year ago Edited November 13, 2024

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Dmitriy Turchenkov

Jose the one I speak with. Was really nice and helpful. Looking forward to have more business with you !

1 year ago

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Seven Star Appliance

Jesus was very wonderful and easy to communicate with. He was very respectful, easy to work with, and very helpful.

1 year ago

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Cuz

Woodley was excellent to deal with. Pleasant, professional and to the point. Excellent job addressing my concerns.

1 year ago

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Israel Kutesa

Thank you James R. for your assistance, you were such a great help . Thank you for your time and being patient .

1 year ago

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JeMarcus FindingSelf

Jesus G. and Woodley L. really let their knowledge for the company and dedication to customer relations shine!

1 year ago

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Gifted Appliance

Great customer service. The customer service representatives go above and beyond to provide great service

1 year ago Edited November 26, 2024

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David Pena

Had a great experience with Robert R. He was efficient, friendly, and resolved the issue quickly. Thank you!

1 year ago Edited December 5, 2024

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R&C Heating and Air

Alex C was great to work with. He is smart, quick, personable and easy to work with. We really like working with him!

1 year ago Edited December 13, 2024

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All Home Solutions Llc

Jhon D has been a very efficient, kind person, always willing to help me with any work I need. Thank you.

1 year ago Edited April 8, 2025

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Zaid Mishael

Jeff L is the best agent anyone could ask for as he did everything he did to solve my big problem i faced.

1 year ago Edited December 1, 2024

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Brittany Martinez

JP L was very helpful and patient with me and he was very thorough. He made the experience pleasant.

1 year ago

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Ricardo Reyes

JP was very helpful and thorough with the approval process and helped me with being able to start the work fast.

1 year ago

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AT Plumbing & Gas

JP L. has excellent customer service skills, is patient, and understanding. It was a pleasure working with him.

1 year ago

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Tony Cuellar

Thank you Micheal C for all your support and patience, it was a pleasure speaking with you. Thx!!

1 year ago Edited July 25, 2025

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TruCraft Contracting & Service Co.

JP L., was very helpful and made sure that all of my questions were answered clearly. He was professional and patient.

1 year ago

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Laura Ontiveros

Jeff L. went the extra mile to assist me with my claim resolution. He was efficient and respectful. Really easy going.

1 year ago

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Santo Rosaci CA

My AC went out and instead of subsidizing a new AC based on the warranty agreement, they refused to comply and offered me much less. I have already reported them to the BBB and state attorney general. They refuse to comply with the agreement.

2 years ago

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DELEON HVAC

It is a pleasure to work with Liberty Home Guard, approval on site and easy to collect payment after repair is done.

2 years ago

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Ken McLean, VA

They work with under qualified contractors, are disorganized, and will not make life easy. We have a few claims and each time their contractors were unable to accurately diagnose the problem, resulting in unnecessary charges and wasted time. We made the mistake of signing a 40 month contract and really regret it. Simply not worth the headaches.

3 years ago

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Annie Garcia Orlando, FL

Great company, the workers were at my house for about 10 minutes, problem solved in ten minutes, awesome job.

3 years ago

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Dawn Sandillo Ponte Vedra, FL

We recently left a bad review and were contacted by the Customer Success Team. They would refund a partial amount if we retracted our review. $200.00 is not worth the lie. There are good companies out there but this is not one of them.

3 years ago

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Todd Knapp Albuquerque, NM

I'm delighted with Liberty Home Guard’s services. Highly recommend them to people I know, they never let me down.

4 years ago

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Karen Ferguson Austin, TX

Brad S. was very helpful and courteous in our telephone conversation. It made the whole experience a pleasant one.

4 years ago

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Triesha Treisha Brooklyn, NY

I called and spoke with Brad. I'm shopping around so I have a lot of questions. He answered all my questions.

4 years ago

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Jerrymuniz24 Chickasha, OK

Brad spoke very professional and had answers to all my questions without hesitation. Very knowledgeable.

4 years ago

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Cindy Kunz Eugene, OR

Extremely poor customer service. To ask a question on coverage, I was told I had to file a claim. I was immediately charged $75 and never received an answer to my question. Trying to get a refund for the the charge and trying to cancel my policy. This was a very disappointing experience. I definitely would not recommend them

5 years ago

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Sam Serrano Tulsa, OK

Do not trust this company. They are a scam. Three weeks waiting on a resolution and nothing has being resolved. They promise everything and deliver nothing. Not even their website works. I have filed a complaint with the BBB and The federal trade commission to investigate their practices.

5 years ago

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AJ New York, NY

Great customer service. They never turn me away and always work hard to do everything they can to save me money

6 years ago

Liberty Home Guard Reviews