Liberty Home Guard: Read 554 User Reviews From Real Homeowners

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Sheu Nafisat

Liberty Home Guard provides affordable and good home warranty service, They are very polite, helpful and quick to take care of their customers.

9 months ago Edited June 30, 2024

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Abidoye Timilehin Otan Ayegbaju, OS

I love their service comfortable and reliable they don't cheat I love them a lot

9 months ago

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Fei Li San Jose, CA

I would give zero star if that was an option. This company is totally a scam that literally it costs you more to repair your appliance if you go with them rather than handle the repair without home warranty.

11 months ago

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Santo Rosaci CA

My AC went out and instead of subsidizing a new AC based on the warranty agreement, they refused to comply and offered me much less. I have already reported them to the BBB and state attorney general. They refuse to comply with the agreement.

1 year ago

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DELEON HVAC

It is a pleasure to work with Liberty Home Guard, approval on site and easy to collect payment after repair is done.

1 year ago

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Ken McLean, VA

They work with under qualified contractors, are disorganized, and will not make life easy. We have a few claims and each time their contractors were unable to accurately diagnose the problem, resulting in unnecessary charges and wasted time. We made the mistake of signing a 40 month contract and really regret it. Simply not worth the headaches.

2 years ago

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Annie Garcia Orlando, FL

Great company, the workers were at my house for about 10 minutes, problem solved in ten minutes, awesome job.

2 years ago

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Dawn Sandillo Ponte Vedra, FL

We recently left a bad review and were contacted by the Customer Success Team. They would refund a partial amount if we retracted our review. $200.00 is not worth the lie. There are good companies out there but this is not one of them.

2 years ago

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Todd Knapp Albuquerque, NM

I'm delighted with Liberty Home Guard’s services. Highly recommend them to people I know, they never let me down.

3 years ago

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Karen Ferguson Austin, TX

Brad S. was very helpful and courteous in our telephone conversation. It made the whole experience a pleasant one.

3 years ago

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Triesha Treisha Brooklyn, NY

I called and spoke with Brad. I'm shopping around so I have a lot of questions. He answered all my questions.

3 years ago

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Jerrymuniz24 Chickasha, OK

Brad spoke very professional and had answers to all my questions without hesitation. Very knowledgeable.

3 years ago

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Cindy Kunz Eugene, OR

Extremely poor customer service. To ask a question on coverage, I was told I had to file a claim. I was immediately charged $75 and never received an answer to my question. Trying to get a refund for the the charge and trying to cancel my policy. This was a very disappointing experience. I definitely would not recommend them

4 years ago

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Sam Serrano Tulsa, OK

Do not trust this company. They are a scam. Three weeks waiting on a resolution and nothing has being resolved. They promise everything and deliver nothing. Not even their website works. I have filed a complaint with the BBB and The federal trade commission to investigate their practices.

4 years ago

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AJ New York, NY

Great customer service. They never turn me away and always work hard to do everything they can to save me money

5 years ago

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Natalie Carlisle Hookers Bend, TN

Our technician was on time, professional, and courteous. We were very pleased with his evaluation, honesty, and service.

1 year ago

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T Wilson Dallas, TX

Adam S was outstanding! Very thorough and pleasant. Overall helped confirm I made the right home warranty company choice.

1 year ago

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Mango Residential Services

Brian S is always very helpful and provides great customer service. Mango Residential Services

2 weeks ago

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Cathryn Mecham

They've been a good company, with the premiums within a reasonable range.

6 months ago

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William Medina CA

I just want to say that LHG has been a good investment, for my home appliances and electronics.

1 year ago

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Life with Ty FL

I had very great service from Logan. He went above and beyond to help with my needs

1 year ago

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Umar Sabur Columbus, OH

The experience with Brad was great he explained everything and made the experience very easy

3 years ago

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Edward Fitzgerald ,

great as expected just wonderful experience staff is very educated and knowledgeable

3 years ago Edited September 14, 2021

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Stacy Reed St Louis, MO

Please do not use this company there are a scam and take days to service your request even if it’s a emergency. They will leave you on hold purposely for hours so they can prolong the service request.

3 years ago

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Phillip Wang Santa Ana, CA

Exceptional service and fast response! Best rates for a home warranty. I am a VERY happy customer!

4 years ago

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Bonifacio Seise Staten Island, NY

Had an issue with a repair. Ron B stepped in and was awesome. Problem resolved the same day.

5 years ago

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Maya My McDonough, GA

By far, the worst company I've encountered as far as home warranty. Had them for 3 months, cancelled after finding them useless, waited another month, and they STILL haven't refunded me what was promised. Don't bother to reach out.

1 year ago

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Kairos Enterprises LLC Olathe, KS

I would often have to have follow up services for the same issue. Plus, I would have to remind them that the service call was for the same issue to avoid paying an additional service fee.

1 year ago Edited April 28, 2023

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Sade b Oklahoma City, OK

Liberty home guard is my old home warranty. They are inexpensive and it kept my home protected. Customer service helped with setting up my warranty.

2 years ago

Reply from Liberty Home Guard

Sade, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kytech

Jp was very helpful listened and address my reasons for calling

1 month ago

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Jonathan Setler San Jose, CA

I liked the various options presented, and how thoroughly they were explained.

1 year ago

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Nischal Basnet Chatsworth, CA

Brad was very good at this job. He helped me get a very good rate.

1 year ago

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D

Replaced defective appliances in accordance with company policy. Satisfied customer.

2 years ago Edited September 8, 2022

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Stacey Neil Mobile, AL

Very pleased with the coverage I got and the price for that coverage

3 years ago

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Cathie League City, TX

Brad was very professional. I signed up today based on the positive reviews.

3 years ago

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Marco Olson Austin, TX

They sound nice, but never actually cover anything. Had them for a year - tried three simple claims, and they made some BS excuse each time why they wouldn't cover them.

3 years ago

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Cece

Liberty Home Guard offered a good monthly premium so I decided to sign up with them.

5 years ago

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Mitci Plumbing LLC

Karen A. was very helpful! We appreciate you helping us.

1 month ago

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JeMarcus Thomas

JP Luna is an amazing representative! Very knowledgeable.

1 month ago Edited October 14, 2024

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Andrew watkins Menifee, CA

Customer service has been great very helpful and attentive

1 year ago

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Gianina L Dallas, TX

Happy with their service and response time

2 years ago Edited May 3, 2022

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Kathryn Reed Oklahoma City, OK

Excellent customer service and coverage!

3 years ago

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David Motry Caldwell, ID

just signed up. Brad S. was very helpful

3 years ago

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Jennifer smith Brooklyn, NY

I spoke to Adam he was really helpful!!!

3 years ago

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jameshmiller Yukon, OK

They have fulfilled all of my inquiries without hesitation..

4 years ago Edited September 14, 2021

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David Colquett Jackson, AL

It’s a scam please no one buy this. I spent the $500 and never got a single tech to my house to fix anything. Wast of money.

4 years ago

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Shane Hunsinger Humble, TX

The process was clear, simple, and effective. I couldn't be happier.

1 year ago

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Ken Bacolod City, NEC

What I like about Liberty Home Guard is that they have less service fee compared to others.

2 years ago Edited December 20, 2021

Reply from Liberty Home Guard

Ken, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Kenneth V Allen Hyattsville, MD

Purchased a policy and Liberty, agent was quite helpful.

3 years ago

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Carlos J. Ramos-Ramirez Phoenix, AZ

Great interaction and overall experience!

1 year ago

Liberty Home Guard Reviews