Liberty Home Guard: Read 816 User Reviews From Real Homeowners

star star_border star_border star_border star_border

Darren Heyman Las Vegas, NV

Deny deny deny! That is what LHG does with any major claim, no matter how valid. My experience with them has been that if they cannot profit off your claim, they will deny it. And that is what you get IF they bother to get back to you (I am still waiting over 8 months on some claims), they will fabricate excuses to avoid coverage. I had two houses covered, and in both houses after the people who came out could not repair the AC units, they refused to cover their replacement. When the pool pump went out, they refused to cover a new pump. Stay away, in my humble opinion.

5 years ago

star star star star star

Erik Copeland Valdosta, GA

Liberty Home Guard has been excellent. Great service!! I would recommend other homeowners get enrolled. Complete peace of mind.

5 years ago

star star star star star

Patricia Hoover Chicago, IL

Our water heater burst so we called Liberty for service. We got a great plumber who replaced the water heater within 3 hours. Great!

5 years ago

star star star star star

Melissa Boyd Jersey City, NJ

My service requests have been handled promptly and the technicians LHG has sent have done great work. I feel it was a great investment.

5 years ago

star star star star star

Thomas Fox Jersey City, NJ

We were pleased with the response from Liberty. Their customer service was excellent and the technician solved the problem immediately.

5 years ago

star star_border star_border star_border star_border

Dcsaunders4 Midland, TX

Horrible- I have had 5 claims- 4 of the 5 took 2 weeks+ to get answer. I was told “they never pay labor”. I had to pay each time. They sent repair guy out and he told me Liberty never pays so I had to pay and just ask for reimbursement. They never paid for cost of replacement they just pay wholesale cost of replace. Repair guy was here with part and they sent home pending approval— 2 days later still no approval. 30-45 minute wait to talk to anyone. Worst customer service Ever!

5 years ago

star star star star star

Justin Haig Tallulah, LA

Well worth the investment. LHG takes claims quickly and sends out technical support within a day. Glad to have this option as a first-time homeowner.

5 years ago

star star star star star

Robert Jones Wakefield, RI

We haven't had any negative interactions with Liberty Home Guard. Kay was very attentive and went above and beyond to help me out with my last claim.

5 years ago

star star_border star_border star_border star_border

casa Zion, IL

Terrible never fixed washing machine. They put me on run around. use to answer phone calls. then started putting me toward answering services. putting paper work on hold. never make decisions. keeping delaying decisions. take $80 do no performance. Corrupts liers play games. should not be in bussiness at all. Not professional about this company at all. BAD BAD BAD BAD BAD BAD BAD BAD !!!!!!!!!!!!!!!!!!!!!

5 years ago

star star_border star_border star_border star_border

Katie Pitts ,

This is a terrible home warranty company. Rude customer service. A totally waste of money. They refuse to help. They have all sorts of loop holes that basically guarantee they won’t pay out any money. Customer service reps are so disrespectful and talk over you the entirei time. They say they need to call you back and never do. Save yourself time and money and skip the home warranty all together and use that money to replace your own things when the time comes. Seriously, this is a huge scam! After two claims, that I had to pay $80 bucks for each, I still have no resolution.

5 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Stacy Heimlich Rio Rancho, NM

If I could give zero I would. Do not do what they say. Telling me I have to pay for the labor to install a replacement water heater. I’m a real estate broker with many properties which I have always used Fidelity home protection, who are great. They just did not have service in my Idaho small town so I had to go with liberty. The salesman was pushy the reps say they will call you they don’t. It’s been over a week in December with no water heater and family coming next week for Christmas. Zero stars. NOT amazing. I did not put the green box here if it shows up in review.

5 years ago Edited September 14, 2021

star star star star star

Jacob Dodson New York, NY

They have some incredible people working here, I respect a company that stands by their word. Very happy that I am able to do work with them.

5 years ago

star star star star star

Paul Collins Jacksonville, FL

Liberty Home has been fantastic. We unfortunately had to use the warranty a few times. The customer service and timeliness has always been on point.

5 years ago

star star star star star

Tracy Carroll Buford, GA

Had a few appliances repaired by them now, and they have always exceeded expectations. Very responsive and courteous. Thumbs up from us.

6 years ago

star star star star star

Jordan James Wantagh, NY

Liberty Home Guard was able to replace my old fridge in two days. The staff was always patient and courteous in every interaction.

6 years ago

star star star star star

Sam G Great Neck, NY

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

6 years ago Edited September 14, 2021

star star_border star_border star_border star_border

Trina Dean

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

6 years ago

star star star star star

Sandhya kashi Warren Township, NJ

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

6 years ago

star star star star star

Marcus Brooklyn, NY

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

6 years ago

star star star star star

Yasmin Las Vegas, NV

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

7 years ago

star star star star star

Shelba Khours Dallas, TX

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

7 years ago

star star star star star

mavris

Liberty home guard has amazingly good for me and it worth every penny

6 months ago

star star star star star

Joseph Sutton

Great company to work for. They pay on time and truly help their customers.

6 months ago

star star star star star

Adam Dixon

Moe Sony fantastic help. Great customer service attentive and going out of his way to help

9 months ago

star star star star star

Next Gen Appliance Repairs

Provided great customer care when dealing with vendors, and is very knowledgeable

9 months ago

star star_border star_border star_border star_border

Sandi Lichtman

CHEAP! Use lowest price materials. After 3 yrs the garbage disposal the installed stopped working. They will only send me a new one (prob low quality) and wont pay for install

10 months ago

star star star star star

R&O Services LLC

We recently started as a vendor Liberty Home Guard and Simon C has been helping out a lot.

11 months ago

star star star star star

Kurtis Barronton Birmingham, Alabama

Spoke with Joseph P. at Liberty Home Guard and he was extremely helpful with all my questions....thank you buddy!

1 month ago

star star_border star_border star_border star_border

Lucio Flores

These people hire the worst technicians and their network is terrible. Customer service is terrible and they will reschedule the same no-show technicians over and over and the claim never gets resolved. Unprofessional, crappy.

1 year ago

star star star star star

Hasan Hasan

I had a great experience with Jhon D. He was efficient, friendly, and assisted me quickly. Thank you

1 year ago

star star star star star

Aidy Hasan

I had a great experience with Jhon D. He was efficient, friendly, and assisted me quickly. Thank you!

1 year ago

star star star star star

AirGonomics Heating & Cooling

I am a LHG HVAC contractor. Alex Castillo has regularly provided me with expedited, informative service. Thanks Alex.

1 year ago

star star star star star

john anderson

Jeff L was an outstanding guy. organized and always on top of things. makes every operation smoother. A true pleasure!

1 year ago Edited December 17, 2024

star star star star star

Mifee cabiles

I had a great experience with Jhon D.. He was efficient, friendly, and assisted me quickly. Thank you!

1 year ago Edited April 9, 2025

star star star star star

Absolute HVAC Guys Llc

Liberty Home Guard is a pleasure to work with, they always look out for their customers and their contractors!

1 year ago

star star star star star

Jonathan

Always a pleasure being assisted by Alex C. Answers all my questions and is amazing at what he does. Thank you!

1 year ago Edited January 2, 2025

star star star star star

Grand Star Texas LLC

Ronald S from Liberty Home Guard was professional, easy to talk to, and made the process smooth. Highly recommend!

1 year ago

star star star star star

Adam Turner

Robert R went above and beyond to help. His dedication to resolving the problem was truly impressive. Five stars!

1 year ago

star star star star star

Castle care Plumbing

Lyn C provided excellent service. Professional,courteous and knowledgeable . Highly recommended Great company

1 year ago

star star star star star

Christian Einrev

Great service by Jeff, I spoke to him about an onsite approval and he was quick to assist and get what I called for.

1 year ago

star star star star star

Ken's Appliance

Simon C is always helpful and very professional. Thanks for all the hard work with helping me resolve my issues!

1 year ago Edited September 3, 2025

star star star star star

Hector Dominguez

Had the privilege of speaking with Franklin A. Great and friendly customer service. Thank you again buddy.

1 year ago

star star star star star

Lisa Allen

Robert R ~ did a great job today. We had a huge issue with getting paid on an invoice and he was a great help today.

1 year ago

star star star star star

Stacey Cross

JP L was a great communicator; had a great attitude; and went above and beyond to provide great service.

1 year ago Edited November 13, 2024

star star star star star

Dmitriy Turchenkov

Jose the one I speak with. Was really nice and helpful. Looking forward to have more business with you !

1 year ago

star star star star star

Seven Star Appliance

Jesus was very wonderful and easy to communicate with. He was very respectful, easy to work with, and very helpful.

1 year ago

star star star star star

Cuz

Woodley was excellent to deal with. Pleasant, professional and to the point. Excellent job addressing my concerns.

1 year ago

star star star star star

Israel Kutesa

Thank you James R. for your assistance, you were such a great help . Thank you for your time and being patient .

1 year ago

star star star star star

VJ Plumbing Los Angeles, California

I just had a conversation with Rocky P. about my claim. I’m very satisfied the way he handled everything thank you.

1 year ago Edited June 30, 2026

star star star star star

JeMarcus FindingSelf

Jesus G. and Woodley L. really let their knowledge for the company and dedication to customer relations shine!

1 year ago

Liberty Home Guard Reviews