Liberty Home Guard: Read 733 User Reviews From Real Homeowners

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Shar Ephrata, PA

My washer went out over 2 months ago. They assigned me to a company that no longer works with them. It took 2-weeks to find another contractor. That contractor took over a month to schedule an appt. to fix my washer. The DAY he was to arrive they cancelled with NO date as to when they can get her. Liberty Home Guard has not lived up to the promises. Poor customer service and extremely poor service. I regret going with them. American Home Shield was much better and definitely more responsive!!

3 years ago

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James (Jim) ROGERS Midlothian, TX

Our washing machine went out, and we had to have someone come out to repair it. The service company came out to tell us what was wrong. He was supposed to have sent Liberty a diagnostic report yesterday; it is almost Noon the following day, and Liberty still hasn't received it !!! We have 5 people living in our house, and Liberty is stating it could take up to 48 hours to diagnose the problem !!! Really ??? It seems these warranty companies are only concerned about getting their money, and definitely NOT giving customer service!!!

3 years ago

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Darren Heyman Las Vegas, NV

Deny deny deny! That is what LHG does with any major claim, no matter how valid. My experience with them has been that if they cannot profit off your claim, they will deny it. And that is what you get IF they bother to get back to you (I am still waiting over 8 months on some claims), they will fabricate excuses to avoid coverage. I had two houses covered, and in both houses after the people who came out could not repair the AC units, they refused to cover their replacement. When the pool pump went out, they refused to cover a new pump. Stay away, in my humble opinion.

3 years ago

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Erik Copeland Valdosta, GA

Liberty Home Guard has been excellent. Great service!! I would recommend other homeowners get enrolled. Complete peace of mind.

3 years ago

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Patricia Hoover Chicago, IL

Our water heater burst so we called Liberty for service. We got a great plumber who replaced the water heater within 3 hours. Great!

3 years ago

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Melissa Boyd Jersey City, NJ

My service requests have been handled promptly and the technicians LHG has sent have done great work. I feel it was a great investment.

3 years ago

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Thomas Fox Jersey City, NJ

We were pleased with the response from Liberty. Their customer service was excellent and the technician solved the problem immediately.

3 years ago

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Dcsaunders4 Midland, TX

Horrible- I have had 5 claims- 4 of the 5 took 2 weeks+ to get answer. I was told “they never pay labor”. I had to pay each time. They sent repair guy out and he told me Liberty never pays so I had to pay and just ask for reimbursement. They never paid for cost of replacement they just pay wholesale cost of replace. Repair guy was here with part and they sent home pending approval— 2 days later still no approval. 30-45 minute wait to talk to anyone. Worst customer service Ever!

3 years ago

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Justin Haig Tallulah, LA

Well worth the investment. LHG takes claims quickly and sends out technical support within a day. Glad to have this option as a first-time homeowner.

3 years ago

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Robert Jones Wakefield, RI

We haven't had any negative interactions with Liberty Home Guard. Kay was very attentive and went above and beyond to help me out with my last claim.

3 years ago

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casa Zion, IL

Terrible never fixed washing machine. They put me on run around. use to answer phone calls. then started putting me toward answering services. putting paper work on hold. never make decisions. keeping delaying decisions. take $80 do no performance. Corrupts liers play games. should not be in bussiness at all. Not professional about this company at all. BAD BAD BAD BAD BAD BAD BAD BAD !!!!!!!!!!!!!!!!!!!!!

3 years ago

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Katie Pitts ,

This is a terrible home warranty company. Rude customer service. A totally waste of money. They refuse to help. They have all sorts of loop holes that basically guarantee they won’t pay out any money. Customer service reps are so disrespectful and talk over you the entirei time. They say they need to call you back and never do. Save yourself time and money and skip the home warranty all together and use that money to replace your own things when the time comes. Seriously, this is a huge scam! After two claims, that I had to pay $80 bucks for each, I still have no resolution.

4 years ago Edited September 14, 2021

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Stacy Heimlich Rio Rancho, NM

If I could give zero I would. Do not do what they say. Telling me I have to pay for the labor to install a replacement water heater. I’m a real estate broker with many properties which I have always used Fidelity home protection, who are great. They just did not have service in my Idaho small town so I had to go with liberty. The salesman was pushy the reps say they will call you they don’t. It’s been over a week in December with no water heater and family coming next week for Christmas. Zero stars. NOT amazing. I did not put the green box here if it shows up in review.

4 years ago Edited September 14, 2021

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Jacob Dodson New York, NY

They have some incredible people working here, I respect a company that stands by their word. Very happy that I am able to do work with them.

4 years ago

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Paul Collins Jacksonville, FL

Liberty Home has been fantastic. We unfortunately had to use the warranty a few times. The customer service and timeliness has always been on point.

4 years ago

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Tracy Carroll Buford, GA

Had a few appliances repaired by them now, and they have always exceeded expectations. Very responsive and courteous. Thumbs up from us.

4 years ago

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Jordan James Wantagh, NY

Liberty Home Guard was able to replace my old fridge in two days. The staff was always patient and courteous in every interaction.

4 years ago

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Sam G Great Neck, NY

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

4 years ago Edited September 14, 2021

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Trina Dean

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

5 years ago

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Sandhya kashi Warren Township, NJ

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

5 years ago

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Marcus Brooklyn, NY

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

5 years ago

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Yasmin Las Vegas, NV

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

5 years ago

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Shelba Khours Dallas, TX

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

5 years ago

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Sheu Nafisat

Liberty Home Guard provides affordable and good home warranty service, They are very polite, helpful and quick to take care of their customers.

10 months ago Edited June 30, 2024

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Derrick Davis

Karen A. service was awesome!!! A pleasure to speak with.

3 months ago

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Greg Castellucci Herndon, VA

Mel did a fantastic job talking to me about the warranty company plan and processes

9 months ago

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Abidoye Timilehin Otan Ayegbaju, OS

I love their service comfortable and reliable they don't cheat I love them a lot

10 months ago

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Castle care Plumbing

Lyn C provided excellent service. Professional,courteous and knowledgeable . Highly recommended Great company

1 month ago

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Santo Rosaci CA

My AC went out and instead of subsidizing a new AC based on the warranty agreement, they refused to comply and offered me much less. I have already reported them to the BBB and state attorney general. They refuse to comply with the agreement.

1 year ago

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DELEON HVAC

It is a pleasure to work with Liberty Home Guard, approval on site and easy to collect payment after repair is done.

1 year ago

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Ken McLean, VA

They work with under qualified contractors, are disorganized, and will not make life easy. We have a few claims and each time their contractors were unable to accurately diagnose the problem, resulting in unnecessary charges and wasted time. We made the mistake of signing a 40 month contract and really regret it. Simply not worth the headaches.

2 years ago

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Annie Garcia Orlando, FL

Great company, the workers were at my house for about 10 minutes, problem solved in ten minutes, awesome job.

2 years ago

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Dawn Sandillo Ponte Vedra, FL

We recently left a bad review and were contacted by the Customer Success Team. They would refund a partial amount if we retracted our review. $200.00 is not worth the lie. There are good companies out there but this is not one of them.

2 years ago

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Todd Knapp Albuquerque, NM

I'm delighted with Liberty Home Guard’s services. Highly recommend them to people I know, they never let me down.

3 years ago

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Karen Ferguson Austin, TX

Brad S. was very helpful and courteous in our telephone conversation. It made the whole experience a pleasant one.

3 years ago

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Triesha Treisha Brooklyn, NY

I called and spoke with Brad. I'm shopping around so I have a lot of questions. He answered all my questions.

3 years ago

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Jerrymuniz24 Chickasha, OK

Brad spoke very professional and had answers to all my questions without hesitation. Very knowledgeable.

3 years ago

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Cindy Kunz Eugene, OR

Extremely poor customer service. To ask a question on coverage, I was told I had to file a claim. I was immediately charged $75 and never received an answer to my question. Trying to get a refund for the the charge and trying to cancel my policy. This was a very disappointing experience. I definitely would not recommend them

4 years ago

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Sam Serrano Tulsa, OK

Do not trust this company. They are a scam. Three weeks waiting on a resolution and nothing has being resolved. They promise everything and deliver nothing. Not even their website works. I have filed a complaint with the BBB and The federal trade commission to investigate their practices.

4 years ago

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AJ New York, NY

Great customer service. They never turn me away and always work hard to do everything they can to save me money

5 years ago

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Natalie Carlisle Hookers Bend, TN

Our technician was on time, professional, and courteous. We were very pleased with his evaluation, honesty, and service.

1 year ago

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T Wilson Dallas, TX

Adam S was outstanding! Very thorough and pleasant. Overall helped confirm I made the right home warranty company choice.

1 year ago

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Mango Residential Services

Brian S is always very helpful and provides great customer service. Mango Residential Services

1 month ago

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Cathryn Mecham

They've been a good company, with the premiums within a reasonable range.

8 months ago

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Fei Li San Jose, CA

I would give zero star if that was an option. This company is totally a scam that literally it costs you more to repair your appliance if you go with them rather than handle the repair without home warranty.

1 year ago

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William Medina CA

I just want to say that LHG has been a good investment, for my home appliances and electronics.

1 year ago

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Life with Ty FL

I had very great service from Logan. He went above and beyond to help with my needs

1 year ago

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Umar Sabur Columbus, OH

The experience with Brad was great he explained everything and made the experience very easy

3 years ago

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Edward Fitzgerald ,

great as expected just wonderful experience staff is very educated and knowledgeable

3 years ago Edited September 14, 2021

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Stacy Reed St Louis, MO

Please do not use this company there are a scam and take days to service your request even if it’s a emergency. They will leave you on hold purposely for hours so they can prolong the service request.

3 years ago

Liberty Home Guard Reviews