Liberty Home Guard: Read 816 User Reviews From Real Homeowners

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Victor solis

I want to thank Christi S for the assistance she provided me. I do appreciate that she is willing to help and give support as well

1 year ago Edited December 16, 2024

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Steven Adcock

Ray was very helpful. I now understand why this company does so well. They hire people who actually care and do really good work!

1 year ago

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Angelo Dambrosio

Robert was a great help. He made everything very clear for me and we were able to get the process done and over with very quickly..

1 year ago

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Military Air

Andrew has excellent customer service. A wonderful experience on my end. He helped me with everything and made it a quick and easy phone call.

1 year ago

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chase jacobs

Franklin A was top notch service! He helped me out very much setting up my companies portal! I appreciate all your help Franklin!

1 year ago

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Habib Rajabi

The liberty home guard customer service is great , I talked to woodley , he was very responsive and professionally explained everything thing .

1 year ago Edited December 6, 2024

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Jessica Hockett

Selenia was very helpful over the phone when trying to hash out a problem. She knew what to do and handled it quickly. Thanks for great service!

1 year ago

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Dispatch Pacey

Robert R delivered excellent customer service. His clear communication and problem-solving skills were greatly appreciated

1 year ago Edited December 3, 2024

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David Proctor

J P L. as always is very helpful in getting us in lined up with customers needs , to get job completed It 's always great to work with him

1 year ago

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Maria Luisa Baque Manzo

Robert R is one of the best agent that liberty has, he always help us to solve any inconvenient that we have. highly recommend

1 year ago Edited November 12, 2024

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Winder Moll

Quiero agradecer a la señorita Lyn CRUZ por ser tan amable con nuestra compañía y darnos tantas soluciones en nuestro quehacer diario, gracias

1 year ago Edited December 6, 2024

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Ryan McLean

JP was very knowledgable answering my questions, JP was Quick to direct me to what I needed to accomplish. JP is outstanding to work with.

1 year ago

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Dmitry

Robert R's assistance was top-notch. He handled everything with expertise and made sure the issue was resolved promptly.

1 year ago Edited November 26, 2024

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Reliant Electric

We had the pleasure to speak to Lorcin Woodley, it was great having someone that knows how to help technicians right away. Thank you

1 year ago

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Elmas Pierre

One of thee best appliance warranty companies out there..very professional, efficient, and outstanding when it comes to satisfying the customer..

1 year ago

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Signature Appliance LLC

Ronald S., was very helpful! He was kind and patient. I appreciate great customer service and Ronald is one of the good ones! Thanks, Ronald!

1 year ago

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Elle H.

It's a pleasure working with Alex C.. He's friendly, professional, and helps us get the job done to serve Liberty Home Guard's customers.

1 year ago

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Sidique Dabo

This company is one of the few that actually take good care of their partners. In the last 4 years with them, I have had any issues with them.

1 year ago

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Thrift Appliance Repair and Service

JP L. is a a professional and great representative of Liberty Home Guard. He helped me complete a diagnosis, and I greatly appreciate it.

1 year ago

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Hector Garcia

Amazing customer service I was helped by JP today. He was very helpful and never felt rushed off the phone. We need more customer service like this.

1 year ago

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Tony Cuellar Houston, Texas

Thank you Rocky P. for all your help and patience, it was a pleasure speaking with you today. Also thanks for your support!

1 year ago Edited May 27, 2026

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Jesus Recondo

Selenia C helped me today with my work order and she was great! Very helpful, very knowledgeable and very kind. Great service! Thank you!

1 year ago Edited January 8, 2025

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Evan Williams

Easy and efficient service from JP L., time is of the essence as a small business owner but he easily helped me through the claim process. Thx JP!

1 year ago

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Colton Nelson

Jeff L. was the man he took care of every issue I had quickly. We got disconnected and he called me back immediately. Great customer service rep.

1 year ago

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Mitci Plumbing LLC

Dante V was thorough and helpful throughout the entire process. I appreciate Liberty Home Guard for providing such great support.

1 year ago Edited July 22, 2025

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JeMarcus Thomas

I wrote this review because Brian S is absolutely amazing. His knowledge of Liberty policies and procedures are unparalleled.

1 year ago Edited November 12, 2024

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fatima diallo

I had the pleasure of speaking to JP Luna about an issue I was having. He helped me solve my issue and was really knowledgeable.

1 year ago

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Young's Water & Sewer, Inc

I couldn't figure out a service issue, but Winnie A really helped kindly and happily. She really cares about the people she helps.

1 year ago Edited December 5, 2024

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Medina's Handyman

I like how they answer with the best mood and don't hesitate to help you. And overall, this is the best insurance company we had worked with.

1 year ago Edited November 4, 2024

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Ilan R

Expect your urgent emergency claims to be treated with the lowest priority and your calls/emails to be ignored. Don't believe the sales reps when they assure you prompt assignments with in 24-48 hours we have never had a claim resolved in less than 14 days, in some cases they take over a month to get someone assigned. During that time you'll be repeatedly told someone will get back to you same day, they never will.

2 years ago

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Kyle Zak Peachtree Corners, GA

They must have paid people to get those high reviews. This is one of the worst companies I have EVER dealt with. It's a scam - and I wish I would not have wasted my time or money. They do not record conversations because they do not want it to come back on them that what they originally said and what happened are miles apart. Wish they had an option for 0 stars

2 years ago

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Wilma Thompson New York, NY

Anytime plumbing is always on time, and they get the job done. I have never had an issue with Liberty! Great service, great people.

2 years ago

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P -AE Evans, GA

Seems good thus far. I don't like that I had to pay my $75 copay BEFORE the tech even came out. How was I to know if they would pay and perform the claim?

3 years ago

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Stevan Gheemen Tewksbury, MA

Did Liberty Home Guard PAY for the review you gave them on your web site? This company is DISGUSTING. I am a disabled veteran and I filed a claim for the furnace in my home a month ago. They have been giving me a total runaround and claiming that the furnace is too old to repair, and that they will make a "significant contribution" to the cost. That is BREACH OF CONTRACT, my furnace only needs a part that can be purchased today from the same manufacturer, Beckett. Your review is FAKE and clearly they PAID for you to publish it! Shame on you!

3 years ago

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usha Rani Falls Church, VA

Total scam. Our heating system was not working, and we called a company to open a claim. They hired a technician who has no knowledge at all, and he messed up everything, all the wire in the air handler been cut and he left without resolving the issue. They took 3 and weeks to tell me they can’t fix the issue as their technician is not responding and they said it is out of their hands and not responding to my calls as they knew that his technican messed up . They hire under knowledge technicians to save their money. They don’t resolve any issues. Stay away from this company

3 years ago

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Valerie Alloix Sedona, AZ

On the one 1 and only plumbing claim I filled, they were not able to dispatch a plumber before 10 days. So I canceled and hire an independent plumber. They were totally useless. Now, after telling them that I didn't want to renew my contract, they still went forward and charged me 400 bucks out of the blue. I am filling a complaint. This is just bad business and deceitful behavior all the way

3 years ago

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umapada manna Reno, NV

I had a home warranty policy. There was a leak in the plumbing. File a claim, right way they took ~$80 for it. After that, they said,plumbing is in dry wall. Cutting dry wall is not covered in you policy. Ok, I paid for it. After inspection, they said only parts is covered, labor is not covered. You have to pay for the labor. For simple leak, they were giving a quote for more than $600. Basically, I am paying for warranty, so that they can give my business to someone and I have to pay everything ! Doesn't worth !

3 years ago

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Charles Horn Roswell, GA

Got to be one of the worst businesses EVER. Liberty customer agents lack follow through and our taught to tell their paying customers, it’s there fault and the customer has to pay full price. Same process for all 3 claims, in addition to the 2 claims that were denied. Oh and what’s even better is that, the customer service agents tell they customers the sub-contractors don’t represent the company but the sub-contractors pick the claims out of a pool, which technically means they indirectly represent you. This company is a joke. Absolute nightmare.

3 years ago

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Don P Jacksonville, FL

Liars,it is garbage they will slither around every claim you try to make and when you do get a (tech)to show up they B.S. YOU AND OVER CHARGE TO THE POINT THAT YOU COULD HAVE CALLED A LEGIT COMPANY AND PAID THEIR PRICES WHICH IS EHAT I AM ABOUT TO DO I HATE THE FACT THAT I CANT GET MY MONEY BACK THE THOUSAND I WASTED WITH THESE SCAM ARTIST I COULD PAY TO HAVE MY AC fixed the company always has a excuse why they won't cover something these reviews have to be fake STAY AWAY UNLESS YOU ENJOY AGGRAVATION AND WASTING TIME FN SOBS

4 years ago

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Manan Joshi Chicago, IL

This is the most cunning way of stealing hard working People’s money. Please DO NOT do any business with this company as their business is in duping customer’s. I signed a 5 year contract($3500) and ended up canceling it in 4 months because they DO NOT cover any appliances and that offered me $166 as a refund. THIS COMPANY IS A SCAM AND SHOULD AND WILL BE REPORTED TO BBB!

4 years ago

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Mariam Tsertsvadze New York, NY

Amazing customer service, and great people to work with. Every time I have an issue, they are there to assist me. Thank you guys!

4 years ago

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DL white Las Vegas, NV

First time since May 2021 when we purchased a home warranty from LHG we called for service on our built in oven. After being told they couldn’t find parts to repair it they have turned a possible replacement option into a never ending nightmare. After two months of no results we’ve notified the BBB and as of 3-25-22 are filing a complaint with our states department of Insurance consumer protection agency to hopefully put a end to this nightmare. Worst home warranty company ever 😖

4 years ago

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AG Coppell, TX

If I could leave zero stars, I would. Don't even bother with this company. When we purchased our house we selected LHG as the home warranty company, and they have refused to cover any of the 3 claims we submitted -- but they were happy to take our $75 fee to file a claim each time. You're better off just finding your own repair company and paying them directly to have the repairs done.

4 years ago

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Jay Kapper Reisterstown, MD

Lots of hidden fee's and charges when filing a clam, and YOU pay for the labor liberty only pays for the parts........ completely lied to me when i signed up i asked that question because i was switching from my other warranty company (BGE home) which i will be going back to as soon as this policy ends the people are nice and very helpful and the company does what they say they will there are jut hidden fees they don't tell you about. if your ok with that then use them but i need to know everything upfront

4 years ago

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Steven Corral Weaver, AL

I have had multiple service requests placed and all were taken care of by LHG in a timely and professional manner. 5 stars.

4 years ago

Reply from Liberty Home Guard

Steven, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Ivan88 Sevierville, TN

Brad was friendly and knowledgeable, helped me with everything I needed. Will be looking forward to being a loyal customer.

4 years ago

Reply from Liberty Home Guard

Ivan, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Stephan Ruby Mesa, AZ

Like most people here I got scammed, I paid for a year up front. My ac went out 3 months later. They told me I can do a cash buy out and then they left me with a $9000 bill. So when I went to cancel they low balled me $288 for my almost $600 I gave them. Then Aaron G called me today and told me I could have my full refund if I take my reviews down. Pretty sure that's extortion Aaron, threatening to not give me my money back and to keep quite. As you can see I didn't take the money. I want everyone to know what they did.

4 years ago

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Eloise Burke Sandston, VA

This company does not cover replacement of leaking evaporator coil. The cost for labor and parts was $2,084.59. Liberty Home Guard allowed a one time $150 reimbursement. Other unnamed home warranty companies cover HVAC repair/part replacements with the exception of the refrigerant. Warning: make sure all appliances and or repairs in your home are covered for replacement or repairs %100. I have canceled my policy with Liberty Home Guard.

4 years ago

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Martin Board Hesperia, CA

Liberty sent me a super professional electrician, who managed to fix the pretty complicated issue. Great job, and great service.

4 years ago

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Shar Ephrata, PA

My washer went out over 2 months ago. They assigned me to a company that no longer works with them. It took 2-weeks to find another contractor. That contractor took over a month to schedule an appt. to fix my washer. The DAY he was to arrive they cancelled with NO date as to when they can get her. Liberty Home Guard has not lived up to the promises. Poor customer service and extremely poor service. I regret going with them. American Home Shield was much better and definitely more responsive!!

4 years ago

Liberty Home Guard Reviews