Liberty Home Guard: Read 554 User Reviews From Real Homeowners

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PhillyC Secaucus, NJ

Do NOT recommend! HVAC broke, called 3 times last Friday and only got an answering service assuring that I’d receive a call. Did no get a call until Tues. 5/19. Scheduled for someone to assess the damage. They gave him a disconnected number to get in touch with their service. HAVE NOT BEEN ABLE TO GET ANYTHING DONE SINCE!!! Have an elderly person there with no AC and it’s 80+ degrees. Asked to speak with supervisor and could only get in touch with their answering service!! This is a terrible service. Supposed to give $1500 for a $7k hvac unit that they say has to be replaced when the servicing company recommended a new compressor. Stay away!!

4 years ago

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Kelly Denehy Miami, FL

My microwave broke 5 days into my policy. Two days later Liberty had a brand new unit at my house. I couldn't be happier with Liberty Home Guard's service.

4 years ago

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Blondell Murray North Charleston, SC

I've been with LHG for some time now and you will not find a better professional group of people, with a sence of ease to help your needs!! Customer for life!!

5 years ago

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Charlie Barnett Boca Raton, FL

Liberty Home Guard has done right by me since day 1 by offering me savings that far exceed the price of the policy. It's a no brainer warranting your home with them.

5 years ago

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JillJones Mesa, AZ

This is a revised review that I have done after receiving a demand letter from the Liberty Home Guard attorney asking me to remove the review. Instead of removing it completely I have edited it to insure you know that this is only my opinion. The facts remain the same, but I have worded it a little differently. Here goes: I had what I perceived to be a less than pleasant experience in getting a quote a from this company. I called for home warranty information, which they provided along with what I felt were high pressure tactics to get me to sign up immediately. When I told them I still wanted to look around they offered reduced pricing if I would sign up immediately. That raised red flags for me. I was not comfortable signing with a company with what I felt was a bit too aggressive with their sales tactics. Within a half hour of getting off the phone I started to receive phone sales calls that persisted until I called and asked them to stop, which they did. After I posted the original review I received a Demand email from their attorney requesting I take down the review or face further legal action. I am appalled at this. I felt it important that consumers are aware of this so I have adjusted my review.

5 years ago

Reply from Liberty Home Guard

Ms. Jones,

Had you simply wrote an honest review from the get-go, you would have never received any sort of communication from anyone representing us. However, since your reviews conveyed patent falsehoods in alleging that we violated federal law, and since your reviews divulged privileged and confidential information, the only way for you to avoid liability was to remove the reviews in their entirety. This was done as a courtesy to you, and nothing more.

With regard to your interactions with our sales representatives, immediately after you requested to be removed from our system, your request was honored. Bear in mind that it was you, not us, that initiated contact. You reached out to us, and spoke to a representative of ours--on your own volition--for close to 30 minutes. At this point, it appears as if you are taking pleasure in taking down a business you have barely interacted with, a business that you solicited.

Your review does not discuss our product offerings, our value proposition, or even any mistakes made relating to our home warranty service, because you were never in fact a customer of ours. Instead, it addresses the discourse around the illegal content that you posted about our company, and the individuals that we do business with.

You admitted in an email to one of our representatives that you did in fact post false information about our business. You then explicitly consented to removing all of your reviews. This is the truth, and your attempt to obscure the context of your review is inappropriate at best.

Sincerely,

Liberty Home Guard Customer Service

Sep. 3rd, 2019

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Alysia W South Orange, NJ

I am very pleased to say Liberty Home Guard made the process of signing up and Activating my home coverages so easy. Website is super 👌 Efficient. Customer service representatives were very helpful and professional. 👏

1 year ago

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Jean DeVenney Eugene, OR

They do skier referrals than I expected. It took calling back to get someone here because the one they chose were booked way out and I needed a toilet fixed ASAP. Service call fee is fair at $85 for my plan, but read the fine print on what they do and don’t cover. I think these guys are middle of the road in that way, you have to buy add ins for larger items/systems.

2 years ago

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Greg Castellucci Herndon, VA

Mel did a fantastic job talking to me about the warranty company plan and processes

7 months ago

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Jessica Hockett

Selenia was very helpful over the phone when trying to hash out a problem. She knew what to do and handled it quickly. Thanks for great service!

2 weeks ago

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Wilma Thompson New York, NY

Anytime plumbing is always on time, and they get the job done. I have never had an issue with Liberty! Great service, great people.

1 year ago

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P -AE Evans, GA

Seems good thus far. I don't like that I had to pay my $75 copay BEFORE the tech even came out. How was I to know if they would pay and perform the claim?

1 year ago

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Stevan Gheemen Tewksbury, MA

Did Liberty Home Guard PAY for the review you gave them on your web site? This company is DISGUSTING. I am a disabled veteran and I filed a claim for the furnace in my home a month ago. They have been giving me a total runaround and claiming that the furnace is too old to repair, and that they will make a "significant contribution" to the cost. That is BREACH OF CONTRACT, my furnace only needs a part that can be purchased today from the same manufacturer, Beckett. Your review is FAKE and clearly they PAID for you to publish it! Shame on you!

1 year ago

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usha Rani Falls Church, VA

Total scam. Our heating system was not working, and we called a company to open a claim. They hired a technician who has no knowledge at all, and he messed up everything, all the wire in the air handler been cut and he left without resolving the issue. They took 3 and weeks to tell me they can’t fix the issue as their technician is not responding and they said it is out of their hands and not responding to my calls as they knew that his technican messed up . They hire under knowledge technicians to save their money. They don’t resolve any issues. Stay away from this company

1 year ago

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Valerie Alloix Sedona, AZ

On the one 1 and only plumbing claim I filled, they were not able to dispatch a plumber before 10 days. So I canceled and hire an independent plumber. They were totally useless. Now, after telling them that I didn't want to renew my contract, they still went forward and charged me 400 bucks out of the blue. I am filling a complaint. This is just bad business and deceitful behavior all the way

2 years ago

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umapada manna Reno, NV

I had a home warranty policy. There was a leak in the plumbing. File a claim, right way they took ~$80 for it. After that, they said,plumbing is in dry wall. Cutting dry wall is not covered in you policy. Ok, I paid for it. After inspection, they said only parts is covered, labor is not covered. You have to pay for the labor. For simple leak, they were giving a quote for more than $600. Basically, I am paying for warranty, so that they can give my business to someone and I have to pay everything ! Doesn't worth !

2 years ago

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Charles Horn Roswell, GA

Got to be one of the worst businesses EVER. Liberty customer agents lack follow through and our taught to tell their paying customers, it’s there fault and the customer has to pay full price. Same process for all 3 claims, in addition to the 2 claims that were denied. Oh and what’s even better is that, the customer service agents tell they customers the sub-contractors don’t represent the company but the sub-contractors pick the claims out of a pool, which technically means they indirectly represent you. This company is a joke. Absolute nightmare.

2 years ago

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Don P Jacksonville, FL

Liars,it is garbage they will slither around every claim you try to make and when you do get a (tech)to show up they B.S. YOU AND OVER CHARGE TO THE POINT THAT YOU COULD HAVE CALLED A LEGIT COMPANY AND PAID THEIR PRICES WHICH IS EHAT I AM ABOUT TO DO I HATE THE FACT THAT I CANT GET MY MONEY BACK THE THOUSAND I WASTED WITH THESE SCAM ARTIST I COULD PAY TO HAVE MY AC fixed the company always has a excuse why they won't cover something these reviews have to be fake STAY AWAY UNLESS YOU ENJOY AGGRAVATION AND WASTING TIME FN SOBS

2 years ago

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Manan Joshi Chicago, IL

This is the most cunning way of stealing hard working People’s money. Please DO NOT do any business with this company as their business is in duping customer’s. I signed a 5 year contract($3500) and ended up canceling it in 4 months because they DO NOT cover any appliances and that offered me $166 as a refund. THIS COMPANY IS A SCAM AND SHOULD AND WILL BE REPORTED TO BBB!

2 years ago

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Mariam Tsertsvadze New York, NY

Amazing customer service, and great people to work with. Every time I have an issue, they are there to assist me. Thank you guys!

2 years ago

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DL white Las Vegas, NV

First time since May 2021 when we purchased a home warranty from LHG we called for service on our built in oven. After being told they couldn’t find parts to repair it they have turned a possible replacement option into a never ending nightmare. After two months of no results we’ve notified the BBB and as of 3-25-22 are filing a complaint with our states department of Insurance consumer protection agency to hopefully put a end to this nightmare. Worst home warranty company ever 😖

2 years ago

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AG Coppell, TX

If I could leave zero stars, I would. Don't even bother with this company. When we purchased our house we selected LHG as the home warranty company, and they have refused to cover any of the 3 claims we submitted -- but they were happy to take our $75 fee to file a claim each time. You're better off just finding your own repair company and paying them directly to have the repairs done.

2 years ago

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Jay Kapper Reisterstown, MD

Lots of hidden fee's and charges when filing a clam, and YOU pay for the labor liberty only pays for the parts........ completely lied to me when i signed up i asked that question because i was switching from my other warranty company (BGE home) which i will be going back to as soon as this policy ends the people are nice and very helpful and the company does what they say they will there are jut hidden fees they don't tell you about. if your ok with that then use them but i need to know everything upfront

2 years ago

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Steven Corral Weaver, AL

I have had multiple service requests placed and all were taken care of by LHG in a timely and professional manner. 5 stars.

2 years ago

Reply from Liberty Home Guard

Steven, thank you for the kind words and the high rating!

Apr. 14th, 2022

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Ivan88 Sevierville, TN

Brad was friendly and knowledgeable, helped me with everything I needed. Will be looking forward to being a loyal customer.

3 years ago

Reply from Liberty Home Guard

Ivan, thank you for the kind words and the high rating! Brad will be pleased to hear that he was able to properly assist you.

Apr. 14th, 2022

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Stephan Ruby Mesa, AZ

Like most people here I got scammed, I paid for a year up front. My ac went out 3 months later. They told me I can do a cash buy out and then they left me with a $9000 bill. So when I went to cancel they low balled me $288 for my almost $600 I gave them. Then Aaron G called me today and told me I could have my full refund if I take my reviews down. Pretty sure that's extortion Aaron, threatening to not give me my money back and to keep quite. As you can see I didn't take the money. I want everyone to know what they did.

3 years ago

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Eloise Burke Sandston, VA

This company does not cover replacement of leaking evaporator coil. The cost for labor and parts was $2,084.59. Liberty Home Guard allowed a one time $150 reimbursement. Other unnamed home warranty companies cover HVAC repair/part replacements with the exception of the refrigerant. Warning: make sure all appliances and or repairs in your home are covered for replacement or repairs %100. I have canceled my policy with Liberty Home Guard.

3 years ago

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Martin Board Hesperia, CA

Liberty sent me a super professional electrician, who managed to fix the pretty complicated issue. Great job, and great service.

3 years ago

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Shar Ephrata, PA

My washer went out over 2 months ago. They assigned me to a company that no longer works with them. It took 2-weeks to find another contractor. That contractor took over a month to schedule an appt. to fix my washer. The DAY he was to arrive they cancelled with NO date as to when they can get her. Liberty Home Guard has not lived up to the promises. Poor customer service and extremely poor service. I regret going with them. American Home Shield was much better and definitely more responsive!!

3 years ago

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James (Jim) ROGERS Midlothian, TX

Our washing machine went out, and we had to have someone come out to repair it. The service company came out to tell us what was wrong. He was supposed to have sent Liberty a diagnostic report yesterday; it is almost Noon the following day, and Liberty still hasn't received it !!! We have 5 people living in our house, and Liberty is stating it could take up to 48 hours to diagnose the problem !!! Really ??? It seems these warranty companies are only concerned about getting their money, and definitely NOT giving customer service!!!

3 years ago

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Darren Heyman Las Vegas, NV

Deny deny deny! That is what LHG does with any major claim, no matter how valid. My experience with them has been that if they cannot profit off your claim, they will deny it. And that is what you get IF they bother to get back to you (I am still waiting over 8 months on some claims), they will fabricate excuses to avoid coverage. I had two houses covered, and in both houses after the people who came out could not repair the AC units, they refused to cover their replacement. When the pool pump went out, they refused to cover a new pump. Stay away, in my humble opinion.

3 years ago

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Erik Copeland Valdosta, GA

Liberty Home Guard has been excellent. Great service!! I would recommend other homeowners get enrolled. Complete peace of mind.

3 years ago

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Patricia Hoover Chicago, IL

Our water heater burst so we called Liberty for service. We got a great plumber who replaced the water heater within 3 hours. Great!

3 years ago

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Melissa Boyd Jersey City, NJ

My service requests have been handled promptly and the technicians LHG has sent have done great work. I feel it was a great investment.

3 years ago

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Thomas Fox Jersey City, NJ

We were pleased with the response from Liberty. Their customer service was excellent and the technician solved the problem immediately.

3 years ago

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Dcsaunders4 Midland, TX

Horrible- I have had 5 claims- 4 of the 5 took 2 weeks+ to get answer. I was told “they never pay labor”. I had to pay each time. They sent repair guy out and he told me Liberty never pays so I had to pay and just ask for reimbursement. They never paid for cost of replacement they just pay wholesale cost of replace. Repair guy was here with part and they sent home pending approval— 2 days later still no approval. 30-45 minute wait to talk to anyone. Worst customer service Ever!

3 years ago

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Justin Haig Tallulah, LA

Well worth the investment. LHG takes claims quickly and sends out technical support within a day. Glad to have this option as a first-time homeowner.

3 years ago

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Robert Jones Wakefield, RI

We haven't had any negative interactions with Liberty Home Guard. Kay was very attentive and went above and beyond to help me out with my last claim.

3 years ago

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casa Zion, IL

Terrible never fixed washing machine. They put me on run around. use to answer phone calls. then started putting me toward answering services. putting paper work on hold. never make decisions. keeping delaying decisions. take $80 do no performance. Corrupts liers play games. should not be in bussiness at all. Not professional about this company at all. BAD BAD BAD BAD BAD BAD BAD BAD !!!!!!!!!!!!!!!!!!!!!

3 years ago

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Katie Pitts ,

This is a terrible home warranty company. Rude customer service. A totally waste of money. They refuse to help. They have all sorts of loop holes that basically guarantee they won’t pay out any money. Customer service reps are so disrespectful and talk over you the entirei time. They say they need to call you back and never do. Save yourself time and money and skip the home warranty all together and use that money to replace your own things when the time comes. Seriously, this is a huge scam! After two claims, that I had to pay $80 bucks for each, I still have no resolution.

3 years ago Edited September 14, 2021

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Stacy Heimlich Rio Rancho, NM

If I could give zero I would. Do not do what they say. Telling me I have to pay for the labor to install a replacement water heater. I’m a real estate broker with many properties which I have always used Fidelity home protection, who are great. They just did not have service in my Idaho small town so I had to go with liberty. The salesman was pushy the reps say they will call you they don’t. It’s been over a week in December with no water heater and family coming next week for Christmas. Zero stars. NOT amazing. I did not put the green box here if it shows up in review.

3 years ago Edited September 14, 2021

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Jacob Dodson New York, NY

They have some incredible people working here, I respect a company that stands by their word. Very happy that I am able to do work with them.

4 years ago

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Paul Collins Jacksonville, FL

Liberty Home has been fantastic. We unfortunately had to use the warranty a few times. The customer service and timeliness has always been on point.

4 years ago

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Tracy Carroll Buford, GA

Had a few appliances repaired by them now, and they have always exceeded expectations. Very responsive and courteous. Thumbs up from us.

4 years ago

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Jordan James Wantagh, NY

Liberty Home Guard was able to replace my old fridge in two days. The staff was always patient and courteous in every interaction.

4 years ago

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Sam G Great Neck, NY

Amazing service. I’ve had a few home warranty companies and I have to say Liberty Home Guard was by far the most transparent and professional.

4 years ago Edited September 14, 2021

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Trina Dean

We called about our washer drain to be fixed and they gave us the run around saying our policy covers only $150 of costs for the first 3 months. After 3 months then it would have covered the cost to fix the drain. Not only that, they gave me some vendors numbers to call to see if they could snake the line, the vendors do not associate themselves with home warranty insurance companies, they want you to pay them and get reimbursed by the insurance company. I am really disappointed in this company and definitely will not renew with them next year. Read the fine print!

4 years ago

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Sandhya kashi Warren Township, NJ

An update on my previous review - the manager at Liberty Home Guard has resolved our issue. The customer service has been good.

5 years ago

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Marcus Brooklyn, NY

Really friendly service whenever I’ve had a question- the one claim I’ve had was paid out quickly with no headaches.

5 years ago

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Yasmin Las Vegas, NV

Great service. LHG had a technician by me in under 24hrs. Ron was very helpful in getting my problem resolved. Glad to have them by my side.

5 years ago

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Shelba Khours Dallas, TX

Amazing service! Replaced my entire HVAC system within 4 days of submitting a claim and instead of paying $1,000's it was free!

5 years ago

Liberty Home Guard Reviews