Liberty Home Guard: Read 781 User Reviews From Real Homeowners

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Fixitdoc Repair

Great company to work for they send calls I go out and usually get done in the same day. They also pay in the same day. Usually, the customer service rep authorize the pricing first time without negotiations. I just honestly love working for the company. I mean, they are very good company

1 year ago

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Lindsay Morgan

Yarisa D, one of the representatives for vendor relations was very cordial and helpful with signing us on as vendors for the Central Oregon area. She helped us get setup online for the vendor portal to get our first work order accomplished!

1 year ago

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TTS MULTI SERVICES CORP

It was best Working with Liberty Home Guard . As a home warrenty company Liberty home Guard stands at top and the best part is their answering service . Franklin A. & Ronald S ia the best to assist Thanks , Daniel Gabric TTS MULTI SERVICES CORP

1 year ago Edited December 9, 2024

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ANDRES VELEZ

Olivia C's, customer service. It's impeccable. She's always going out of her way to solve my issues making my life simple. I'm glad to have someone like her. On the other side of the line, always solving my issues. Thank you for your help, Olivia.!

1 year ago

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Abdul Qader

Was very professional,courteous professional and respectful in providing solutions to my inquiries. Provided excellent service promptly. Knowledgeable in the scope of the service. Highly recommended . Great company Jose M provided awesome service

1 year ago

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Sherlock Pahalan

I am a new vendor for your company. I am already impressed with how professional everything is. Abigail M helped me to get my account setup, and it was a pleasure working with her. She is very knowledgeable and answered all of my questions. Looking forward to working with you!

1 year ago

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Longview Services Customer Care

JP Luna sets the standard for excellence! Partnering with Longview Services LLC and Liberty Home Guard, they bring swift communication, genuine care, and an unwavering attention to detail. Always a pleasure to work with, and the results speak for themselves."

1 year ago Edited December 9, 2024

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Bri Espinosa

Woodley L is an amazing representative, he is a great representative and shows how much he cares for Liberty Home Guard and the contractors. I am so happy when he gets to help me when I call in. Always on top and very professional. Thank you all for the hard work you guys do!

1 year ago Edited November 21, 2024

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ACP

Hannah C is a truly fantastic associate whom always provides us with the information we need to effectively get our job done. She brings such a positive vibe and maintains a great attitude all the time. We truly appreciate her professionalism and can't thank her enough!

1 year ago Edited December 12, 2024

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Richard Domingue

Customer Service Dispatch agent Ronald S. was a great help in getting my questions answered regarding a client claim. Thanks again for your professionalism. Liberty HomeGuard Service Technician, Rick ABC HANDYMAN SOLUTIONS, LLC

1 year ago

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Chase Berg

I had an issue with my Samsung refrigerator, and I couldn’t have asked for better service. The technician arrived promptly, diagnosed the problem quickly, and fixed the ice maker. I’m very satisfied with my home warranty coverage from Liberty Home Guard!

1 year ago

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Anatoli “Toli”

I am incredibly grateful for the exceptional service I received from Woodley L. at Liberty Insurance Company. He took the time to understand my situation, clearly explained the process, and worked diligently to ensure everything was handled smoothly. Thanks to his efforts, I received my authorization promptly and confidently.

1 year ago Edited November 7, 2024

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David Arakelian

I am incredibly grateful to Woodley L for the outstanding support he consistently provides us. His expertise and dedication make a huge difference, and his assistance is always timely and thorough. Woodley's commitment to helping our business succeed truly stands out. Thank you for all you do!

1 year ago Edited November 19, 2024

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Corridor Comfort

This morning I was having some issues with a particular portion of the technician portal. JP L. answered my phone call and took the time to gather all of my information and quickly resolve my issues. It is always appreciated when one person can help you out and don't have to keep sending you to different departments. Thanks JP

1 year ago

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Melvyn Malone

I recently had to file a claim, and the experience was a lot smoother than before. Alex, the associate who helped me, made the whole process easy. A few years ago, filing a claim was a frustrating experience with another home warranty, but this time with Liberty it was much more efficient and hassle-free.

1 year ago

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Brenda Peters

I needed repairs for my built-in microwave, and Liberty Home Guard provided excellent service. The technician arrived on time, and his expertise made the repair seamless. Their appliance warranty coverage gives me peace of mind!

1 year ago

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Dwayne Bailey

JP L. at Library Home Guard Warranty Company was absolutely fantastic. He provided exceptional service throughout the entire process. His knowledge and expertise were evident, and he was always quick to respond to my questions. I highly recommend JP and Library Home Guard Warranty for anyone in need of reliable home warranty coverage.

1 year ago

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Ahmed habassi

Guys you are amazing I enjoy working with your team especially thanks to JP and Ray R.. Im doing my best to convince my customers to change their home warranty contracts with LHG We are partners and I believe we will grow together

1 year ago

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Dennis Jingo

Selenia C is an exceptional team member at Liberty Home Guard. Her attention to detail, clear communication, and timely coordination make every work order process smooth and efficient. Selenia’s professionalism and dedication to supporting contractors and clients are greatly appreciated. – Longview Services LLC

1 year ago Edited December 2, 2024

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Michael Mikulak

Our rep was Jeff L. helped us out !! Would recommend asking for him!!!!!!!!!!! He gave us the answers that we needed in a expeditious way. Would recommend asking for him!!!!!!!!!!! You can tell that he has been doing this a while.

1 year ago

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Peter Blankenship

I was pleasantly surprised by the responsiveness of Liberty Home Guard! When my heating system started having issues in the middle of winter, I contacted them right away. They sent out a qualified technician the same day, who diagnosed the problem quickly and made the necessary repairs. It's comforting to know I have such dependable coverage.

1 year ago

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Mayra Bido

Alex provided exceptional customer service! He was friendly, attentive, and went above and beyond to ensure all my needs were met. His quick responses and genuine care made the entire experience smooth and enjoyable. I highly recommend Liberty Home Guard!

1 year ago

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Summit National

"Jesus G provided excellent customer service from start to finish! He was very helpful and made everything so easy for me. It’s wonderful to see someone who truly cares about their work. I would definitely recommend this company because of Jesus. Thank you for your amazing help

1 year ago Edited December 16, 2024

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Ann Robertson

Jean provided wonderful support and professionalism. He took the time to explain the home warranty policy in detail, showing patience and courtesy. His service was exceptional, and I’m very impressed with Liberty Home Guard’s coverage. Thank you so much Jean!!!

1 year ago

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keith Bohanon

Ronald S. goes above and beyond... Ronald S. goes above and beyond every time we work with him! The vendor relations department at Liberty Home Guard always does great but Ronald stands out! Thank you for the service you provide.

1 year ago Edited October 29, 2024

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LEE ARDEN

I had a great experience with the service I received! The team was professional, responsive, and attentive to my needs especially, JP. Everything was handled smoothly and efficiently. I’m very satisfied and would definitely recommend them to others

1 year ago

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Bethany Carey NY

They offered me a great replacement washing machine or a cash out payout that seemed fair. I went with the replacement because the price I saw for it when I shopped was like double. They made the entire process easy and fast–I got the new washing machine installed in two weeks.

2 years ago

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Claude Perkins

We made a claim for our water heater. Technician arrived the next day and then came back 3 days later with the replacement water heater. All expenses were covered by Liberty Home Guard. Very positive experience, especially compared with my past home warranty company.

2 years ago

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Delena Vaughan

Thank you Frank from the customer service department. He was quite informed and helped me fix the issue remotely without my needing to file a claim at all and pay the deductible! My refrigerator has been working perfectly ever since.

2 years ago

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Eric Hickerson New York, NY

So far we’ve had two claims with them and both seemed to be well coordinated from Liberty Home Guard’s end. In both claims with two separate contractor companies, the technicians were pleasant, punctual and respectful. Most importantly the issues were handled quickly and thoroughly.

2 years ago

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Paisley Cooper Weehawken, NJ

I was stressed about the repair cost when my dishwasher stopped turning on, but thanks to Liberty’s coverage, I shouldn’t have been. Big shoutout to Ryan who made sure a dishwasher repair technician was at my doorstep the next day and I did not have to come out of pocket at all.

2 years ago

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Don Pautz Princeton, NJ

Arthur in customer service did a good job accommodating our needs and ensuring Liberty had all the info around my claim to do the needful. They worked quickly, fixed the issue we were having, and paid for the entire bill. No complaints whatsoever.

2 years ago

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Wendy Alexander Weehawken, NJ

Jake from their team was an absolute star in getting me coverage for my AC. Liberty ended up covering $4,400 of the cost to replace it! More than double their cap! I can't thank Jake and the Liberty Home Guard organization for covering me and going above and beyond in providing us coverage.

2 years ago

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Bianca Henson Weehawken, NJ

The contractor they sent my way arrived within an hour and fixed our dishwasher in 45 minutes. I feel fortunate I ended up with Liberty Home Guard as the home warranty company my realtor purchased for us. We’ve saved a lot of money through them and I do find using them is easier than finding people ourselves.

2 years ago

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Sabrina Marsh Miami, FL

I’m writing this review for Bernardo. He’s gotten me more coverage than what the policy entitled me to, now on three separate occasions for three separate claims. And for the latest claim, he helped get me my new fridge within a week. Well done Bernardo!

2 years ago

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Kent Hicks Portland, OR

They were able to schedule me with a contractor hours after I filed a claim for our oven. He came, he saw, he fixed it! The job was all done in less than an hour and they didn’t play games when it came to coverage. I strongly recommend them. They are a cut above my previous home warranty company, American Home Shield..

2 years ago

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Stan Dotson Weehawken, NJ

We were impressed by their coordination. Whenever we called in the agents did a great job anticipating what we were calling in about and being proactive throughout the process. We had a roof leak and Liberty had a roofer at our house same day. Hassle free claim process and they don’t try to give you grief over the fine print.

2 years ago

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Brandi Olson New York, NY

Liberty’s Systems Guard plan was definitely worth the investment! We’ve had multiple issues with air conditioning, heating, and electrical over the past three years and they handled it all perfectly well. Thank you very much!

2 years ago

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Larry Simon Weehawken, NJ

Their entire customer service team, at least the many people I’ve had the chance to interact with, have been polite, smart, and worked really hard. Ryan was especially a standout performer among the bunch. Our claims are always handled with attention to detail and the experience does not give the client any undue headaches.

2 years ago

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Tammy Little New York, NY

Nothing is ever too much to ask of them and they take initiative in helping their customers. Most recently, they sent someone out to help us hang up TV’s in our house. Their willingness to step in and help is what makes them reliable and we grateful to them for doing so.

2 years ago

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Wesley Jarvis Woodbridge, VA

I submitted a claim via Liberty Home Guard’s app, and I was impressed with how quickly they responded. Their repairman was at my home to fix my oven the next day. I’m definitely pleased with how the process with Liberty Home Guard went. Many thanks for your incredible assistance!

2 years ago

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Glenn Henry

Liberty Home Guard helped me out when my heating unit stopped working in the middle of winter and they were able to send someone to our house and fix it within 24 hours. I’ve always had great service from them, but I was definitely most impressed with how this last one went.

2 years ago

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Troy Simpson Weehawken, NJ

Julia was very helpful for my last claim. She was matter of fact, to the point, but most importantly, she knew her stuff. When I told her what my issue with my garbage disposal was, she knew right away that it had to be replaced and 3 days later, without even sending a technician to look at the problem Liberty fully replaced my garbage disposal.

3 years ago

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Cordelia Foster Weehawken, NJ

Liberty does a great job of making things easy. I reached out to them last week because my oven all of a sudden stopped heating. They sent someone out to my house 3 days after I filed the claim and they had my oven back up and running in under an hour. Very nice experience so far.

3 years ago

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Evan Klotz New York, NY

Derek was very helpful. He assisted me with the claim, gave me all the details and assigned a tech to come in short notice. The tech was also very professional and thorough. He fixed the dryer without any issues. I’ve not had a hiccup with any of my claims yet.

3 years ago

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Valerie Harris New York, NY

We’ve only had one claim with them so far but it went smoothly. It was for our washing machine and their contractor arrived punctually at the scheduled appointment time. He fixed the noise and smell with our washer and gave us some good tips to avoid them from reoccurring again in the future.

3 years ago

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Monique Davis New York, NY

After we placed a service request, Ryan from Liberty called us right away to help us find a convenient time to schedule an appointment with their service providers. The plumber was only fifteen minutes late and most importantly was able to fix the issue in that visit and everything works perfectly now.

3 years ago

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Edison Taylor Toronto, ON

Lauren was super helpful during our call today. He completely understood our situation right away and fit us into their schedule without issue. Their tech arrived a few hours after we spoke and fixed our electric outlets in our living room within 45 minutes. Fast and easy experience.

3 years ago

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Lorraine Brown Albany, NY

The Liberty’s technician came the next day, came when they said he would, and got a call 30 mins before he arrived to let me know he was coming. Repair was fairly simple and he showed me what to do to fix it myself if it gave me trouble in the future (or at least how to check it)

3 years ago

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Caroline Carter Orlando, FL

Liberty Home Guard is definitely the best of the bunch. I did a ton of research before signing up, and everything with them, from my sign up process with Michelle to submitting claims, most recently I spoke with has been smooth and satisfactory.

3 years ago

Liberty Home Guard Reviews